Monday, March 12, 2012
I'm very happy to announce the latest release of Netflix "Just for Kids," now on the PlayStation 3. Whether you are a kid in age or a kid at heart, you will love our new section on the PS3, designed specifically for kids with content appropriate for those 12 and under.
Parents and caregivers, you can unleash your kids in this section of Netflix and not worry about titles that could be inappropriate. Our "Just for Kids" section was such a hit on the Web site, Nintendo Wii and Apple TV, that we have now added it to PS3.
Since we first launched "Just for Kids" as a dedicated section on Netflix.com in August of 2011, Netflix members have watched more than one billion hours of kids titles. That's a lot, considering that all of those hours are commercial free, as always on Netflix.
We hope you and your kids really enjoy Just for Kids on PS3 and stay tuned for more Just for Kids news.
David Watson is director of product innovation at Netflix, responsible for our family and kids innovations.
Thursday, April 15, 2010
We have similar technology working in the lab for some of our game console, Blu-ray, and DTV platforms, which will roll out in releases starting this fall, along with support for 5.1 audio.
It's a start, with much more to come. You can try it for yourself with most episodes of "Lost" Seasons 1-4.
Monday, April 12, 2010
Jessie Becker here from Marketing and we’re thrilled to let you know that we are now shipping instant streaming discs for the Wii to ALL members who want one today! If you didn’t reserve a disc already, click here and we will ship you an instant streaming disc so you can instantly watch TV episodes and movies streamed from Netflix via your Wii console. All you need is a Netflix unlimited plan starting at $8.99 a month, a Wii console and a broadband Internet connection. What is the first movie you are going to instantly watch via Wii?
Thursday, March 4, 2010
- Important information is at the top of the page: synopsis, rating, length, year of release, cast, and genre are all at the top of the page along with the box shot.
- Better support for episodic content such as TV shows: quick access to the next episode, easy to see, easy to see which episodes you've already watched.
- One page for each title, regardless of if the title is streaming, DVD, or Blu-Ray. All the details for each format are presented on one page.
- Easy to find similar content using the row of similar titles at the bottom of the page or by genre, cast member, or theme.
Thursday, January 10, 2008
The first is simply a very prominently presented link to the blog (the link is on the far right):
The second is a simple re-ordering of the movies in actors/director's filmographies. It may not seem like much, but this has been somewhat irksome to many of us here for some time. On the left/top is the presentation today (movies sorted alphabetically), on the right/bottom is the new presentation (sorted by release date).
We've cleaned up some of the logic on the Movie Lists page, which should make this more useful -- although the improvements may not be so obvious. Most of the work in Community these days is behind-the-scenes: a larger effort that will take some time to roll out. I promise to alert you to what is coming as it approaches release later this quarter. In the meantime, my team will only be releasing smaller tweaks (some might not even be noticable) to the site you use.
These changes were live on the site beginning at 6pm Friday evening, Jan 11. Check 'em out.
(I will let some others around here blog post news about the New Release pages, which i believe will be shortly.)
UPDATE 1/11/08 - I've just been told that the more official update won't be posted to the blog until mid-next week, I'm sorry to report.
UPDATE 1/17/08 3pm - All the teams here continue to read your comments and work on this issue, but there is nothing new to report.
Tuesday, December 18, 2007
1) Should we do any kind of filtering to restrict the presentation of these monster long lists? It does take a long time to load a list of 100 movies and I also find them of limited value. It's true -- as someone pointed out -- that they do have their place, but i tend to avoid them. We wouldn't stop their creation or anything, just perhaps we should not present them on this main Top 10 List page in that top block of personalized suggestions. They'd still be in popular and recent. But how many is the dividing line?
2) Did anyone notice that - based on your suggestions - we randomize the presentation of lists on an individual's List page? It used to only show your "Favorites" list - which is an automatically generated list of your 5-star rated movies. But if you have more lists than this, it presents something (anything) else.
3) Search-features would really be nice, i agree. I'm lobbying hard for getting lists into the search infrastructure. No timeline as of now. The more lists are useful and used, the easier this becomes.
4) Still tuning the way the various blocks "refresh". There were sufficient complaints about lists refreshing every time the page loads - it was (and continues) to make it hard when you have a few interesting results show up at a time. I have left the (original) block on the Community Home Page to refresh with each pageload, but this new page all blocks are "sticky" for your entire session. (Except the Featured Members, which is still fluid). Maybe these are too extreme. Maybe all we need is a "See more lists" button that forces a refresh. I won't be able to get to this any time soon, but i would be interested in your feedback.
5) Rating and hiding lists. Interesting. Not going to happen right now. Hiding a list is way to fringe a feature for me even to consider right now. Rating is interesting, but i think adds too much clutter. Voting on helpful is better, i suppose. But still, unlike receiving and watching a bad movie, finding a bad list is not all that painful. Protecting y'all from it might be overkill.
6) A special List "BOB" (the pop-up with special movie info) is a nice idea. I'll put it into a wish list.
Monday, December 10, 2007
1) Most Popular - looking only at the quantity of movies added to member's queues (and shipped), we come up with this set of lists. Clearly, being in this set will further make the lists popular - so we only look at popularity over the past week, and also (since the list is really longer than the 20 shown) we randomize which ones we present and the order.
2) Most Recent - we get thousands of new lists each week, and we will pull randomly from that set each time this block is refreshed. Gives new lists a chance to shine.
3) Lists Selected for you based on the movies in your Queue and that you've rated - This is a slightly different version of the personalization we do in the block you see on the Community Home page; but the effect is similar: we look at highly rated movies and movies you've just moved high in your queue, and find member's lists that include those titles.
4) Featured Members - here we look at members who have created at least a few lists (but not necessarily a lot), find those generating a good quantity of additions to queues, and then sort by similarity % to you -- and then present a sampling of the top ones. It's really just another way to find interesting similar members.
Thursday, December 6, 2007
I am BEYOND frustrated with your website.This was an excellent question, and today I received this note from the Customer Service team:
I can find NO WAY to contact customer service except via telephone!!!
There is no email anywhere under CONTACT US.
There is no online 'chat' type of service either.
Have you never thought you might have a HEARING IMPAIRED customer that cannot use a PHONE? [...]
I am completing training of our agents today for the TTY system... I have tested the line through a TTY service, and the line is functional. The number that will be used for TTY Customer Service is 1-866-402-2619.So there you have it. I believe it is also being posted on the Netflix website and FAQs as well. Thanks for the feedback.
Thursday, November 8, 2007
What I REALLY want to know (And don't think anyone at Netflix would answer me on) is what "Flagging a Review" actually does. When I flag reviews, I do it because they are either not a review, they posted a url in the review, etc. Am I wasting my time by flagging them, or does Netflix really go through and look at flagged reviews to find the junk?First of all, why don't you think anyone at Netflix would answer this? Have I made it appear this is a big company secret? I thought i had explained this in the past, but i'll take a new stab at it here:
Does anyone know, or is it a big company secret? Now that I've got that email address, I might use it, but I wonder if flagging does the same thing.
The flags are methods for you, the Netflix members, to self-police the reviews on the site. They are automated. We spot check them, but we have tuned (and continue to refine) the automated process triggered by flagging a review.
The short answer is that if a review gets a quantity of flags from different members, we move the review off the movie display page. It is not removed from the site, and will remain among the reviewers other reviews on their Profile pages. The algorithm that does this removing is the thing we keep refining. It would be too simple to say it takes X flags to get something pulled. It depends on a few factors, but particularly the helpful/unhelpful votes. If a movie has a quantity of helpful votes, for instance, it takes more flags to remove it. (We don't want the flags being used to remove reviews that are simply controversial, or irksome to a small group.) We also want to give new reviews a little bit of time to get seen, so on popular titles that period might be less than for smaller titles... but either way, it is automated, and really is working. Over the past few months we've changed the thresholds and we continue to find cases where folks are misusing the system and thus we revise the algorithm to account for this. The thresholds and algos are also different for "this is not a review" and "objectionable content" (etc) and we know some people who don't like a review just click on everything hoping this will accelerate the removal (it doesn't). I presume we will continue with internal tweaks to improve it over time.
There. Secret is out of the bag.
Monday, November 5, 2007
There are presently two ways to invite other Netflix members to be your Friend. One involves posting an HTML link that anyone can click on which will facilitate the connection. This is nice if you want to post it on your blog or MySpace page -- but the problem is that sometimes you want to be anonymous with people you still want to "Friend" -- so we're going to try something. If you invite people the "normal" way, they will be Friends the way they are today -- with their real name. But if you invite people using this HTML link, they will remain anonymous, and the connection will only feature their nickname. This way, you can exchange notes and see Queues with folks, maybe people who were mutual Faves, but they will remain nameless. I'd be interested to hear about your experiences using this link -- posted maybe to your profile statement, or your Facebook/MySpace/blogs, etc. Try it on Monday...
Has anyone used RSS to feed any Top 10 Lists or Reviews out to external sites? I'd also like to hear about that.
Been very busy with the next wave of community features, most of which won't be visible for awhile. I have appreciated your tips on improving the features we have (and they are duly noted), but hopefully the features presently available will hold your interests for the time being.
Wednesday, October 24, 2007
1) Spoiler Alerts. We've been tracking the flagging, and effective this release, there will be a graphic that goes along with reviews that have been so flagged. Like other flags, it takes a handful of "votes" from different members in order to trigger this event.
2) Most Watched Actors/Directors (re: TV shows). We're starting to tune this such that TV series get less weight. It should be better now... and if it's still not ideal, we'll tweak it a little more. It's like cooking... and we're refining the recipe...
3) Faves Reviews. Up until now, when your Friends wrote a movie review, it was featured on your Community Home Page -- but Fave's reviews were not. Now Faves will be treated more like Friends, and when they write a new review, you'll see it.
Thursday, October 11, 2007
We'll get this fixed for the next release. In the meantime... sorry.
Monday, September 10, 2007
1) "Favorites" (aka "Save to Faves"). Find reviewers or raters you like, and save them. Their recent activity (ratings and reviews only - nothing else) will show up prominently on the Community Home page. Even if you don't use Friends, this is a simple, less invasive way to personalize your Netflix site experience.
2) Rank. Someone at Netflix is the #1 most influential reviewer. We'll see who that is soon enough. But all of us have some ranking. Easy to ignore. Interesting to ponder. Based on a complicated set of factors, including number of highly helpful reviews (movies with few reviews provide most value), number of fans (people who have added you as a "Favorite"), and movies added to queues from your personal pages.
3) Subnav changes. Alas, the blog and other important items have been moved to the bottom of the page; Friends-related items are on the Friends & Faves page. Preferences is gone (yes, gone). Although you can still type in the URL and get to the page. We're phasing it out entirely, starting now.
4) Review Flags. The thresholds have been tuned, and very quickly you should see bad reviews going away and objectionable content managed. It's a community effect, so your vote alone doesn't change things -- but if disparate folks feel the same way, the automation should handle it properly.
5) Friends' Friends. Seeing who is connected to the people you are looking at is a core function of online communities, and will be fun and helpful for movie discovery. Only your real Friends are visible with a real name, and movie info like queue and rental history - this is unchanged. But now you can see their friends, or the friends of reviewers. This is new. They will only be identified by their anonymous nickname and avatar, but you'll see 'em.
We're not done with Community just yet. Lots of improvement and new features still in the works. But i think with this release the shape of things is starting to take form.
Monday, August 27, 2007
When one of your favorites writes a review or rates a movie, it shows up on the Community Home Page sort of like a Friend does. Their new review is featured, their latest ratings show up in an Activity block. You can remove them any time you want. But most importantly, they are not notified, invited, or otherwise bothered to be part of this. If you review movies, someone can save you to their Favorites list. They become your fan, of sorts. They cannot see your Queue; they cannot see your Rental History; they cannot send you notes. It's just like now, but you don't have to stumble across them, you can hang onto them.
If you are a reviewer, and you're pretty good, you might start noticing you have these fans. You can't see much about them (nickname and sim%) unless they are reviewers, too. But you'll know that you have some. (Dare I say: your influence will go up!)
The Favorites concept provides a way to connect that is sort of less intense than Friends. It's more 'one-directional'. You might just use it with your lazy friends who don't really contribute much to you, but to whom you end up giving lots of ideas. They could just add you to their Favorites list, and keep up with your reviews or ratings, but you don't have to interact.
There are more subtleties to this that I'll describe shortly, but i wanted to give ya'll a sneak peek at the concept. You disliked Influence so much i simply can't wait to hear how you feel about this. No, seriously, this will be a good way to personalize your Netflix experience -- where you select the people who you want to give you movie ideas and commentary... from Roger Ebert to your best friend to that guy from Ohio who really is similar to you to some magazine that is posting movie reviews on Netflix consistently and is always good to check out when they are available...
So I have one question for ya'll, and i've asked it before but i'm asking again (and adding a poll to the side to see some numbers). What is the best language for the button? In a sense you are "subscribing" to someone's reviews - but that sounds like you have to sign up, or pay, and neither are the case. It is kind of a "bookmark" but it isn't really, not in the classic web sense, and could be confusing (is it? this is a strong contender here). You are adding them to your Favorites list, so something involving that ("Save to Faves"? "+Favorites"? or -- as someone suggested on this blog a month or so ago, they are a "Reviewer You Love" -- I'd love your feedback on these (or other) options. In the end, i will actually test which has the best usability, but i wonder how y'all do against the data. Don't forget to vote in the poll (as well as comment). Thank you.
Tuesday, August 21, 2007
1) We're pretty much done moving items from the Friends home page to the Community Home page -- the quiz is here, the activity block, and finally, the notices that appear at the top of your Friends page when you get a note or a new friend invitation -- these will be here now. Consequently, we're cropping off these old elements from the top of the Friends page - simplifying it some - and moving those elements up a click level (back to where they were). (As a bit of a tease, i will tell you that clearing them off the Friends page leaves us room for the next stuff we're about to add...)
2) We've added one kind of notice: when a friend writes a movie review, it will also get a card at the top of the Community Home page, much like notes have been.
3) We fixed a couple of little bugs in the Friends activity box (like most of this weeks' changes, this will mean nothing to non-Friends users), but the ratings are now in there, and soon we'll clean up the way the TV series are presented.
4) The "read more" link on movie reviews in the Latest Reviews slider now takes you to the full review on the reviewers own page - and not leave you hunting around the movie display page wondering where it is.
5) We cleaned the creation dates off of the Top 10 Lists - they weren't really useful, and now there is more room for longer titles.
6) Oh, and we slid your "helpful/unhelpful" count back into your own Reviews & Lists page so it's easier to see which of your reviews are well-received...
7) IF YOU HATE, AND I MEAN HATE THE MEMBERS LATEST REVIEWS feed - here is a super top secret back door work-around for you: add the words "NOSCROLL" after the ? in the URL, such that it looks like this:
And the Community Home page will display without it. It's not easy, perhaps, but it may suit the technically savvy folks among you.
These are the bits improved this week (the parts you can see), all slowly moving us toward where we are heading-- a place that will be much much clearer not this Friday, but in a few more weeks. Until then, i hope some of these little things help. Sure they're entirely apple polish, but there is method in the madness. I'll lay out what the big picture is sometime in early September. Until then, enjoy...
Friday, August 10, 2007
Latest Reviews feed. Slowed down, better looking. Hover over to pause is now explained and a review highlights when you hover, so it is clearer. This is not yet like the future sketch shown here recently, but you can see the way this is evolving.
Members Similar to you: if you click on someone you go to their Ratings page, where you can immediately compare their ratings to yours. Should be a faster way to judge for yourself your movie taste similarity. Then you can look at their reviews or lists if you are interested.
Local Favorites are now labeled “Unique in…”. This block does not just present what is popular in your town, but rather the movies that are uniquely popular in your town. It is a subtle distinction, perhaps, but it is more accurate. Not all that many of you love this, but it's a sort of guilty pleasure... (it's usually more interesting for me to click the link and visit other cities...)
Friends Activity block – If you are a friends user, we are starting to move more Friends features to the community home page. The first two are this activity block (showing what your friends are renting, rating, returning, reviewing, etc.) and the quiz. Both of these blocks, I’m sorry to say, were released with a number of small irritating bugs in them. The activity block says your friend rated a movie, for instance, but it isn’t showing their rating (this, along with many other little nits, will be fixed in subsequent releases). I thought: better give y'all something working mostly, than nothing until it's perfect. Was i wrong?)
Your Friends Loved/Hated: this isn’t updating properly, but should rotate through a selection of top rated movies from all of your friends. This will also be improved in subsequent releases. AS it is now, this is just slightly better than a placeholder.
Community link button in the sidenavigation. This should make moving around a little easier. NOTE: as we move forward, we will likely move more of the navigation within the community pages from the top to the side.
Monday, July 30, 2007
(Almost Interesting Fact: when asked, most people say the quiz is dumb, yet a majority of Friends users do in fact play the quiz when it is presented. I chalk this up as a guilty pleasure.)
I will repeat this for the sake of our new readers (or old readers who skim): This is going to be a process of releasing elements here, that until they are all rolled out this area might feel... lacking. I like hearing your comments but please do know there is more to this than, uh, this.
Also: You are NOT going to be exchanging notes with strangers, nor are strangers going to be leaving you notes. I don't want that. You don't want that. There will be a way for mutually interested parties to connect, but no one who isn't interested will even notice it. More on this kind of feature when the time is right.
Okay, with that being said, have at it. Post your feedback (but mind you: i'm not going to respond to whoever posts something that says "What happened to Friends?") I hope this is fun. Here's my request: show this page to folks who are not blog readers - your friends and family, and see if the page is interesting to them. That's something i'd like to know. Cheers.
Thursday, July 26, 2007
Early next week we will retire the Friends tab. It will henceforth be called "Community" (well, at least until we think of something better). NOTE: This does not mean the Friends feature will be gone - on the contrary, Friends is an important element for people in our community. The name on the tab is what is changing, and the Friends page itself is getting (sort of) demoted, so you access it from that sidebar. It will be clear when you get there.
There are four main components to this Community "Home" Page: the first is the column on the left labeled "Latest Reviews" -- It is a feed of the latest reviews as they are posted to Netflix, from anyone, on any movie. On each one you'll see the little avatar and Sim% and you can decide as they flow on by whether or not any of the flicks (uh, perhaps i should write "flix") interest you. It will run all the way through thousands of reviews, if you let it...
Tip #1: Moving your cursor into the column will stop the flow; move your cursor out and it starts again.
Next to this zone is another new element: a presentation of custom lists--which are now going to be called "Top 10 Lists" in spite of some of your protests. If you want to call it a custom list, go ahead. But we're writing "Top 10 Lists" on the website. These are not the most recently created lists. These are selected for you individually to have movies in them that we think might interest you based on some guesses about what you like. It's a crude sort of approximation, but custom lists are sort of fuzzy like that, and idiosyncratic, and personal. Check some out that interest you. Each time you refresh the page, the set of lists update. This can be fun. This can also drive you crazy. You'll see. It's not totally on purpose, but i kinda like it. Sometimes an unusual Top 10 List is a neat jumping off point to check out a new reviewer, which leads to their reviews and other Top 10 Lists.... and so on.
We've got a block here showing movies popular in your town. We've had this on the site home page for a long time, but I think its nice here. It's more for curiosity than anything else. What's fun is checking out other areas and seeing what's different there. Your home town. Some place where your friends live.
And finally, down toward the bottom, are a set of four reviewers from netflix, all strangers to you, with some of the highest Sim% we could find. They aren't the "most" similar, I suppose--but they are among the most similar.
I'd like to ask ya'll to explore the possibilities here. What interests you? Do you drill into the Top 10 Lists? Do you add movies to your Queue after discovering them here? How do you feel about those Similar Reviewers? All I'll say about the next few pieces is this: in short order, Friends users will have a few more elements here to approximate a new version of the old Friends Home page. And finally, yes, you'll be able to hang onto the people you find and like here. They won't be your friends and you won't be getting messages from people you don't know. But you will be able to keep an eye on them. And a few other things. But that will have to wait for a little bit. For now, start experiencing this new Community home. And I trust I will get your candid feedback. It's what y'all do best. Next week. Enjoy.
Friday, July 13, 2007
Anyway, tonight we've freshly released the Privacy feature and the RSS Feeds (both discussed earlier). Fixed a few other things along the way. Try this stuff out. Whatcha think?
Please let me know if anyone does something particularly creative with the RSS Feeds of your reviews and a custom list. I'm interested in hearing about this.
(and again, if you see anything really wrong, let us know what you see and what OS and Browser you're using.) Bon Appetit.
Saturday, July 7, 2007
So, in a rather unNetflix-like way, we're just going to release it to Friends users in the next week or so. Let's see if this finally allows you to connect to folks you know slightly less well (or maybe too well), and for whom you absolutely needed the ability to hide some titles. We've all read your comments and suggestions for how best to implement this. Trust me: this isn't that. It's not that we're not hearing your suggestions, it's just i was interested in getting this in front of you quickly. So here's how it will work:
In the Friends area, look at the second navigation bar; along with the usual "Invite Friends" and links to this blog, we've added RSS FEEDS (per our earlier conversation) and MOVIE PRIVACY. The Movie Privacy page couldn't be much simpler. It provides a list of all the movies you've rented or have in your Queue (or At Home), all in alphabetical order, and for each movie, you have the option to make it private. That's it. Click "private" and its invisible to any Friend. Does it help? I think it's a start.
PS: It will not, at first, list your RATED movies. Just RENTED and in QUEUE. Let's see how this goes. ALSO: The more movies you've seen or have in your queue, the longer this page will take to load up -- so please be patient. It could take 10-15 seconds perhaps for you power-users. PPS: RSS Feeds are not currently filtered for Private Movies.