tag:blogger.com,1999:blog-2765056849626104020.post8367836149215762577..comments2008-08-15T23:29:57.955-07:00Brenthttp://www.blogger.com/profile/07305785895310871981noreply@blogger.comBlogger140125tag:blogger.com,1999:blog-2765056849626104020.post-21680610044949134402008-08-15T23:29:00.000-07:002008-08-15T23:29:00.000-07:00Maybe some of the disgruntled complainers out there might take advantage of the time without movies to read a book. Perhaps they could learn to improve their vocabulary in the process. <BR/>I can live with a delay in getting my movies. You folks at Netflix do a great job and 15% credit is certainly ample compensation. Keep up the good work!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-71887042450148301372008-08-15T18:33:00.000-07:002008-08-15T18:33:00.000-07:00<B>jmat</B><BR/><BR/>Bite meAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-61737789436924224802008-08-15T17:23:00.000-07:002008-08-15T17:23:00.000-07:00If sooo many other things in this world worked as well as Netflix and other service companies were anywhere close to being as proactive and up-front with their customers, this world would be a far, far better place.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-80169179834982245852008-08-15T13:40:00.000-07:002008-08-15T13:40:00.000-07:00"Besides the current problems, I have received 2 cracked DVD's within the last 1.5 months. A little bit more quality control wouldn't hurt either."<BR/><BR/>Wow, I think any person of average intelligence could guess that sometimes the DVDs break as they move through the mail and AFTER they leave the shipping center.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-82964106950422489762008-08-15T12:26:00.000-07:002008-08-15T12:26:00.000-07:00<B>Jmat</B>, I agree with your advice to everyone to stop pestering Netflix on the phone. It accomplishes absolutely nothing and just further ties up Netflix&#39;s resources when they least need it. And I can already see the next &quot;crisis&quot; on the horizon: those of you adding disappeared movies back into your queue will then receive duplicate copies when Netflix is back up &amp; running again. Best to just chill out, give it some time and enjoy the Olympics instead (go, Phelps). :-)Mianoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-3981700451830073172008-08-15T10:58:00.000-07:002008-08-15T10:58:00.000-07:00Thanks for the daily updates. I have experienced major outages on other big sites, where there was never any clue given to users as to what was wrong. I believe it's important to keep users abreast, as much as is practical, so that (1) they know there's a problem; (2) they know the company is aware of the problem; (3) and users feel the company respects them enough to report on progress. <BR/><BR/>Congratulations.Jon R.http://www.blogger.com/profile/10701300694922063380noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-2012208335688712502008-08-15T10:09:00.000-07:002008-08-15T10:09:00.000-07:00It's now Friday and no word on my the shipping status of my 2 most DVD's. <BR/><BR/>Might be time to cancel my account and head back to the brick and mortar.<BR/><BR/>It's one thing to have a 1-2 outage but 4-5 days is simply unacceptable.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-30904761623336051622008-08-15T09:58:00.000-07:002008-08-15T09:58:00.000-07:00On Monday I got an email saying that my next DVD was coming from MD, which would take 4 business days. On Tuesday it said processing and still is. My two other DVD's are processing too. Two of my DVD's were not in the local distribution center last week and took 4 days. I feel like this has been going on for two weeks. No emails regarding shipping today in Nevada. Maybe next weekAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-44491627685277762792008-08-15T09:52:00.000-07:002008-08-15T09:52:00.000-07:00Netflix is going to give 15% percent credits on the next bills. I think that's more than fair for a few days without movies.<BR/><BR/>I also want all of you no life losers and especially you 'Anonymous' no life losers that complained and bitched about Netflix to get your sorry asses over to Blockbuster and see how happy you are.<BR/>Put your money where your mouths are. The rest of us will be better off.Jmathttp://www.blogger.com/profile/06144854205700979549noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-601073009345897212008-08-15T09:33:00.000-07:002008-08-15T09:33:00.000-07:00"<I>Netflix says they have a problem and [they're] working to fix it. Nuff said.</I>"<BR/><BR/>Yes, nuff indeed, specially since they've been keeping us regularly, and - unlike many of us! - <B>courteously</B> updated, plus have offered to compensate us for the outage. <BR/><BR/>I haven't agreed with all of NFLX' recent decisions, and have said so, but the quality and consistency of their actual delivery service over the last 5 years, when they're juggling more than a million DVD's a day all over this vast country, has been, as far as I and my friends 'n' family are concerned, nothing short of miraculous. So I'm just astounded, and frankly appalled, at this relentless barrage of outrage and resentment (along with the many reassuringly measured responses, I should add) over this - in terms of the 'Big Picture', like maybe LOSING ONE's HOUSE!! - laughably minor inconvenience. In fact I'm pretty sure that I heard less wounded howling when the entire north eastern electrical grid went down a few years ago. Although one rather suspects that many are shills sent in to stir the pot, and the rest are from the same small gaggle of serial gripers that we always hear from, with nothing better to do with their valueless time. Time that would be much better spent reading 'Big Babies: Or Why Can't We Just Grow Up?' by Brit writer Michael Bywater! <BR/><BR/>In the meantime I'll second Bryan's charming "<I>Get well soon Netflix, we miss you. :-)"</I>anonymoushttp://www.blogger.com/profile/04151714590592111593noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-56613859198154213932008-08-15T09:27:00.001-07:002008-08-15T09:27:00.001-07:00I've been a Netflix subscriber for more than 4 years and have had very few problems so I'm willing to cut them some slack for this outage. That said, not until this happened did I realize how much I depend on always having movies to watch. So I'm annoyed but not going to cancel my subscription anytime soon.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-58238269896228323532008-08-15T09:27:00.000-07:002008-08-15T09:27:00.000-07:00what a bunch of babies, heres the recap:<BR/>1)Your not getting your movies.<BR/>2)You will get your movies.<BR/>3)Netflix says they will do<BR/> some kind of refund,credit whatever-give them a chance to <BR/> A) Get system up and <BR/> B) Give them time for refund, credit etc..<BR/>then if they have not done this, then call them.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-21172142161732473202008-08-15T09:26:00.000-07:002008-08-15T09:26:00.000-07:00Nevermind.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-18090572192278528562008-08-15T09:25:00.000-07:002008-08-15T09:25:00.000-07:00I think the issue now is that the vast majority of customers were extremely understanding and patient the first two days because Netflix is usually so efficient and they seemed to be addressing the problem as well as updating the public on what was going on. However, now that we are heading into day 4, it seems maybe things are worse than we thought, and there hasn't been any update this morning. If it had been fixed in 2 or 3 days no one would be worrying what the problem was, but now that they haven't specifically said what the issue is, and again, no update this morning, which is pretty disconcerting, people are definitely going to start getting pretty mad. They definitely need to tell us what's going on today, and the fact that they aren't doesn't look good. If any one from Netflix is reading this, you need to update this blog before people get really upset.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-86239569024989141342008-08-15T09:24:00.000-07:002008-08-15T09:24:00.000-07:00(Monday night)<BR/><BR/>Sure, go ahead and install Vista on the central server--what could go wrong?<BR/><BR/>(Hours later)<BR/><BR/>Whadda' mean our printers aren't recognized by Vista?<BR/><BR/>(Hours later)<BR/><BR/>ARGH!!! Why does it say "Windows needs your permission to continue..." each time an envelope goes into the printer???<BR/><BR/>(Hours later)<BR/><BR/>Anybody got a backup of the system?<BR/><BR/>(Hours later)<BR/><BR/>Anybody got a DOS boot disk?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-52659916939754829572008-08-15T09:19:00.000-07:002008-08-15T09:19:00.000-07:00To those upset that they didn't get an email about the interupted service....their email system has been affected by all of this as well. Also, check your spam box...for some reason Yahoo is now putting emails I get from NF in my spambox so that could be why you didn't get it. As for their phone reps being cranky....how long would YOU be able to continue to be cheerful and helpful if all you heard all day long was, " WHERE THE HELL ARE MY MOVIES?!?" Come on...the phone rep people didn't cause this so try to be nicer....sheesh....I'm not giving up on Netflix, they have always done right by me. Stuff happens....Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-20144227338514178642008-08-15T09:17:00.000-07:002008-08-15T09:17:00.000-07:00Hey Sephora - I know movie rentals are a pretty high priority in your life. Very high priority. You're paying hard earned money for a service and your ROI is pretty crap right now. You have every right to complain...and complain...and complain. Also seems like you're stuck - can't switch to Blockbuster, can't get movies anywhere else. Boy, do I feel for ya. Really. Life is unfair sometimes. But things will turn around...I'm sure of it. You'll get your long awaited movies. I just know you will. Stay strong, sister. Stay strong. When you finally get those movies I say you stick it to Netflix. Take a dump on 'em, piss on 'em, scratch 'em all up and draw phallic symbols all over them in permanent marker, then send them back in their postage paid envelope with SUCK THIS! written in large type on the front. That'll teach 'em to mess with you.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-43727234396873582832008-08-15T09:11:00.000-07:002008-08-15T09:11:00.000-07:00<I>I think this is just another way<BR/>Netflix has of "throttling" heavy<BR/>renters.</I><BR/><BR/>roflmao yeah this should show em stop the system, I don't want to send Johnny an extra DVD cause he orders to many. Are ya kidding me?<BR/>What a dee dee dee statementAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-23611948027396079792008-08-15T09:10:00.000-07:002008-08-15T09:10:00.000-07:00Problems happen to everyone, but you are heading into serious crisis-mode here. People are understanding, but PLEASE don't indicate an update is coming Friday morning, and then fail to update. These seemingly minor promises, when broken, damage customer confidence. It might be time to give a better explanation to your 8 million + customers as to what is happening at their beloved Netflix.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-67061102835373540362008-08-15T09:06:00.000-07:002008-08-15T09:06:00.000-07:00I think this is just another way<BR/>Netflix has of "throttling" heavy<BR/>renters.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-52273613660573621412008-08-15T09:03:00.000-07:002008-08-15T09:03:00.000-07:00I agree with with other customers, Netflix should be giving a little more info on what the problem is. I just hope the system was not compromised and my personal info along with my credit card info is still safe and secure.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-67404805878366871732008-08-15T09:00:00.000-07:002008-08-15T09:00:00.000-07:00Isn't it about time for a Friday morning update???Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-8581981771724322402008-08-15T08:57:00.000-07:002008-08-15T08:57:00.000-07:00:) I just watch whatever's in my instant queue. No problem there.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-68320221459822539922008-08-15T08:56:00.000-07:002008-08-15T08:56:00.000-07:00From a source inside Netflix, They are being merged with BB and they did a test run this past weekend on using same shipping and receiving systems and some code not switched back correctly.<BR/>People responsible are the Mafia, gov. officials, Oswald, Jack Ruby, <BR/>and the Anti-Castro.<BR/><BR/>Come on people get a life, system will be up when its up.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-16108573922525953772008-08-15T08:55:00.001-07:002008-08-15T08:55:00.001-07:00I really needed Series 3 of the Wire - going on vacation tomorrow! Oh brother where art though...Anonymousnoreply@blogger.com