tag:blogger.com,1999:blog-2765056849626104020.post8050886216136055548..comments2008-09-19T08:37:56.721-07:00Brenthttp://www.blogger.com/profile/07305785895310871981noreply@blogger.comBlogger72125tag:blogger.com,1999:blog-2765056849626104020.post-50245659116771326912008-09-19T08:37:00.000-07:002008-09-19T08:37:00.000-07:002008-09-19T08:37:00.000-07:00I am really, REALLY irritated that Netflix does not seem to have thought of some very basic features on the website to make it easier for users, and oh by the way, if they would make the changes, would probably earn Netflix more money.<BR/><BR/>1. Don't make me jump through a million hoops to recommend a title. Have a "Recommend a Title" button on the main site.<BR/><BR/>2. Bring back customer service email, and just give me general categories to code the nature of my question or comment, no multiple steps. Give me an "Email Us" button on the site. A number is fine if I have a problem nothing else will address, but generally I just have comments like these and don't feel like waiting to talk to someone who may or may not pass my message along accurately, or to the department head that can actually DO something about it.<BR/><BR/>3. Don't make me search through your "for sale" tabbed site to look for the movies I want to buy, which is a pain in the a** to use, and so, I don't. (Read: MANY LOST POTENTIAL SALES). The rent and buy features should be integrated on the site, and I am stunned that they aren't. The movies I want to buy are somewhat obscure anyway, not blockbusters, and I would love to get them at the reduced price of a used DVD. I would like the option to just keep the ones I have rented and have that deducted from my account, or, if that is impractical for Netflix, I would like a "buy" or "request to buy" button under the "add" button of each movie that I can click. This way, you will get feedback on how much demand there is for different movies, and if there's one you don't have enough stock of, you can tell the requester what the wait time would be.<BR/><BR/>Thank you, and I hope this is actually read by someone so that I haven't spent my time in vain... -- The Liberal MediaAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-40499643097621880092008-01-26T16:20:00.000-08:002008-01-26T16:20:00.000-08:002008-01-26T16:20:00.000-08:00Uh, yeah, about the profiles thing. I had rated like a a billion movies, mostly action and adventure. But my favorite genres were three genres that I've never watched, rented or otherwise, through netflix or ever anywhere else. In fact, the three that were listed, were the only genres I had not rated at all.<BR/><BR/>Like Star Trek. I've never even seen a Star Trek movie.<BR/><BR/>So what I did was literally clear every single movie I ever rated and all my genres.<BR/><BR/>My favorite genres did not change. I seriously think someone at Netflix thinks it is funny to go into the database and hard link wrong genres to people's accounts. There is just no other explanation. This is really annoying, especially if you want your profile to be public.<BR/><BR/>Any ideas?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-32170101448940956252007-11-12T06:31:00.000-08:002007-11-12T06:31:00.000-08:002007-11-12T06:31:00.000-08:00I love the friends feature, but I was curious: is there any way to add a search feature? Either by nickname or a certain percentage of similarity? I would love to see new movies from people that have the same tastes as I do, but the only way to find them is if they pop up on my community page, by chance. <BR/><BR/>I was also wondering... we have two accounts in one (I love this option, by the way), but we receive no emails on the second account. So, whereas the primary account gets emails that movies were sent and received, the secondary account doesn't. Any way to change that?Tylerhttp://www.blogger.com/profile/12374754012981680699noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-54800604760354297112007-10-31T17:01:00.000-07:002007-10-31T17:01:00.000-07:002007-10-31T17:01:00.000-07:00Netflix has sent me trial CDs and since then has been charging through Credit card. Please be careful with these companies. I have cancelled my subscription. The company has no minimum courtesy to call and confirm. It is very unfortunate thing and wish that it should not happen to any other person.Anandhttp://www.blogger.com/profile/02262605151067636023noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-51754621790453575672007-10-22T11:31:00.000-07:002007-10-22T11:31:00.000-07:002007-10-22T11:31:00.000-07:00It looks new Friends are now displaying with both their fist and last names now in some spots? But now I've got some with both names, some with one name, some lower-case, etc. with no way to standardize them. Please return to us the option to rename our Friends. thank you.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-66850988658273268082007-10-22T07:25:00.000-07:002007-10-22T07:25:00.000-07:002007-10-22T07:25:00.000-07:00We've of course been down this path before, but there's a world of difference, legally speaking, between revealing our ratings and revealing our rentals. In fact I'd estimate that 95% of my own ratings are non-Netflix related.<BR/><BR/>If it were up to me I'd have 5 stars movies as opt <B>out</B> so that people that would prefer not to reveal them don't have to become private just to avoid doing so, while making 1 to 4 stars opt <B>in</B> for those of us that want to kick up our Community involvement a notch. <BR/><BR/>But Michael has made it clear that he wants to avoid making the site overly customizable, since apparently hardly anyone (statistically speaking) ever knows to, or cares to, switch to a non-default setting; aside from the relatively few nuts-and-boltsers like us, of course. And, having talked to a few friends and workmates that are NF members, I'd have to say that he's unfortunately right : one hadn't, in all this time, even clicked on the Community tab and had no idea that all this was going on, sacrebleu! Just renting happily away, she was, exactly as she'd always done. It's enough to make a grown site designer cry. And no doubt has!Brianhttp://www.blogger.com/profile/03337518410163115611noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-82992718318960375012007-10-21T20:07:00.000-07:002007-10-21T20:07:00.000-07:002007-10-21T20:07:00.000-07:00Anon 5:59,<BR/><BR/>It’s a matter of law and privacy, it’s come up before. Probably in multiple posts, I couldn’t begin to guess where… Even if there weren’t potential legal issues… Just because you’d be fine sharing that information doesn’t mean everyone else will be. (See the September threads on privacy for just a taste of how widely people can differ on the topic.) So, it seems to me, Netflix is right to be at least a little cautious.<BR/><BR/>I don’t know what the law allows in regards to Netflix ratings, but that aside, it seems that if they set it up right they could probably allow users to voluntarily share their rental activity with the community and not get into any trouble for it. (Though I’m not sure they should think about it until the movie privacy settings are fully functional.) As an opt-in option, it wouldn’t jeopardize anyone’s privacy if they chose to participate and have to go out of their way to do so. Supposedly clicking the ‘accept’ button on a EULA is legally binding… so I don’t see why users couldn’t legally hold Netflix blameless if they chose to make all their viewing habits public knowledge, as long as it was made clear to them what they’d be doing. But ofc I’m not a lawyer, so who knows what the options really are?<BR/><BR/>The question is, is the pay-off worth the bother and should it distract from other site improvements? I don’t know that it would be… Tip-toeing around the law seems to be working and doing much more would probably mean higher risk, and higher costs in lawyers, let alone programmer time just to set it all up.<BR/><BR/>Personally, I would share all my ratings if given the option, but that doesn’t mean I don’t think those who wouldn’t want to shouldn’t be protected.Becky Glassnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-62431557706454678202007-10-21T19:34:00.000-07:002007-10-21T19:34:00.000-07:002007-10-21T19:34:00.000-07:00@Anon 5.59pm<BR/><BR/>You're not alone. Many of us would even welcome ratings 1 thru 5. But our case has already been made several times and has been stamped, along with several other cases, 'to be determined'.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-75179114111835457912007-10-21T17:59:00.000-07:002007-10-21T17:59:00.000-07:002007-10-21T17:59:00.000-07:00I'm not sure if this is the right place to ask this, but I was wondering why we only get to see the five star ratings of the people similar to us. To me, I can tell much more about the similarity of a person to me by the movies they uniquely hate than the ones they like. Is there harm in allowing us to see their 1 star ratings as well as their 5 star ratings? I don't see how it would be revealing to much.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-29832156222703904212007-10-21T09:50:00.000-07:002007-10-21T09:50:00.000-07:002007-10-21T09:50:00.000-07:00<I>Discussing the grammar of "my bad"....was one of the more radical thread departures i can remember...</I><BR/><BR/>You're perhaps forgetting the great "y'all" debate!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-45471149040698871952007-10-20T14:52:00.000-07:002007-10-20T14:52:00.000-07:002007-10-20T14:52:00.000-07:00so far i'm lovin' it. i figured you guys would do a hover on the friends hated/loved movies eventually. i was happy to see it. i just finally went to a friends fav and saw my page. sweet! i have to update that statement. it makes no sense now, esp since i wrote it about quite a number of years ago.<BR/><BR/>that brings me to a suggestion. there should be some type of code or something that can go into your system that stops it from changing someone's start date if they change email addresses or credit card info. i've been a member since 2000/2001 and it shows 2005, which is when i made some changes. if you guys aren't (and i don't think you are) the team that handles stat stuff like how long we've been members could you pass that on. thanks. it's not a <I>big</I> deal, just annoying.<BR/><BR/>PhillykatPhillyhttp://www.blogger.com/profile/17943615479164670247noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-90259668921204972852007-10-20T11:21:00.000-07:002007-10-20T11:21:00.000-07:002007-10-20T11:21:00.000-07:00My mistake. Thanks for the elegant correction, Angelmonkey.<BR/><BR/>And I agree : back to the thread now.Jakenoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-30954820265080047762007-10-20T10:55:00.000-07:002007-10-20T10:55:00.000-07:002007-10-20T10:55:00.000-07:00Actually, anonymous, priority is determined by how heavy a user you are. If you rent very few movies every month, you're at the top of the list to get new releases and other in-demand titles. If you rent a LOT of movies, you are further down the wait list.<BR/><BR/>I don't know the exact algoritm they use, but I'm pretty sure it's based on how much you end up paying per DVD rental. It's simple and fair (I think) -- if you pay more per rental, you get first pick.<BR/><BR/>Netflix describes this phenomenon a bit in their FAQ on "throttling" which you can read <A HREF="http://www.netflix.com/FAQ?faqtrkid=1&p_search_text=throttling" REL="nofollow">here</A>.<BR/><BR/>P.S. I apologize for remaining off-topic, so let's not all turn this into a discussion on "throttling", OK? ;-)AngelMonkeyhttp://www.blogger.com/profile/07087034194733256123noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-56010941436626301262007-10-20T08:14:00.000-07:002007-10-20T08:14:00.000-07:002007-10-20T08:14:00.000-07:00Totally off topic, but it's first come first served. And you really think people are going to want to broadcast on a blog how they manage to be among the first in line?? So this is just to assure you that, contrary to popular belief about having to 'know someone' or wire money to an offshore account, there's no monkey business going on - just a judicious use of the queueing tools available to all of us.Jakenoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-14063033757601558352007-10-20T06:58:00.000-07:002007-10-20T06:58:00.000-07:002007-10-20T06:58:00.000-07:00How is it determined who gets the brand new releases and who gets put on "long wait", "short wait", etc.???<BR/>I mean SOME people must be getting them right away?? While others are put on some kind of wait???Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-37763795481716903202007-10-20T05:39:00.000-07:002007-10-20T05:39:00.000-07:002007-10-20T05:39:00.000-07:00The profiles are a great addition. A couple of small pretty-pleases : <BR/><BR/>That people's bios could be longer than 200 characters (and that there be a character count-down) - this is a bit like handing someone a mike and saying "Tell us a little about yourself, friend. You have 5 seconds, <B>GO</B>"!<BR/><BR/>That, a) the reviews in the activity section also had star ratings, and that, b) the notice didn't get posted until the review was actually on that person's review page, since there's no guarantee that it'll still be one of the 3 'most recent reviews' on the movie page by the time you get to it. I'm sure that I'm not the only one that's going on many fruitless find-that-frickin-review hunts!<BR/><BR/>But very minor whines compared to all the benefits of this ever more integrated and interesting do-it-yourself movie search engine. Thanks to all involved.Samhttp://www.blogger.com/profile/11081374149371639102noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-41858489656983714222007-10-19T23:05:00.000-07:002007-10-19T23:05:00.000-07:002007-10-19T23:05:00.000-07:00Oops… Step out for BBQ…<BR/><BR/>I steep out for Earl Gray though.<BR/><BR/>Becky GlassBecky Glassnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-74647920713706182102007-10-19T22:46:00.000-07:002007-10-19T22:46:00.000-07:002007-10-19T22:46:00.000-07:00Steep out for a little BBQ and come back to some neat new toys to play with. I like it. I should go on vacation more often. Love it when BOB shows up, thanks for that… And I really like the new profile info from all the new friends and faves. It’s been fun checking them all out… but I too am Baffled as to what to put in my personal statement.<BR/><BR/>Decisions, decisions…<BR/><BR/>Becky GlassBecky Glassnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-27918243040688647552007-10-19T15:39:00.000-07:002007-10-19T15:39:00.000-07:002007-10-19T15:39:00.000-07:00Just a completely off-topic suggestion. I know that Netflix is avoiding the whole social networking thing with the friends and faves, but couldn't we have a widget or app of some sort that works with myspace or facebook for people who are interested in such a thing. That way people could find new netflix friends through social networking sites, but only other users who are interested in that.<BR/><BR/>Like, if I could cut and paste some code for the "movies" section of my Myspace that showed random selections of my five star movies, and if they clicked on a link they could explore my movie ratings and reviews, and there would also be a link to add me as a netflix friend if they are a user (you would probably want to give me the option of accepting or rejecting them instead of automatically making them my friend). Just some ideas.stevenhttp://www.blogger.com/profile/01092130694171582197noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-55673391377299888902007-10-19T09:38:00.000-07:002007-10-19T09:38:00.000-07:002007-10-19T09:38:00.000-07:00Regarding the inability to easily see your own profile page, I think there's a reasonably easy solution that would increase overall usability of the community features. Right now, if I click on the Profile link on the right-hand sidebar, I'm taken to the page that allows me to edit my profile settings, but if I'm looking at another user, I'm taken to their profile page instead. Furthermore, if I go look at one of my friends and then click back onto myself, that link now takes me to my profile page instead of the profile edit page.<BR/><BR/>The simplest solution here would be to make that Profile link always behave the same way (always display the profile). Then just include a link at the bottom of our own profile page that allows us to edit it.erichttp://www.blogger.com/profile/04763462231395855321noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-34091016324819814692007-10-19T08:06:00.000-07:002007-10-19T08:06:00.000-07:002007-10-19T08:06:00.000-07:00Thanks for fixing our Friends names in the F&F box on the Community homepage. I have noticed that the ratings of my Faves seem to linger longer than my Friends. For instance, my friends rating, returning and queuing activity will only show for the past 3 days, but Faves ratings activity will show for the last week.<BR/><BR/>Keep up the great work!<BR/>Petepriv8petehttp://www.blogger.com/profile/08581174665532176849noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-37881145462872171702007-10-19T06:45:00.000-07:002007-10-19T06:45:00.000-07:002007-10-19T06:45:00.000-07:00Michael,<BR/><BR/>It would be extremely convenient to include the star ratings under each poster in members' movie lists, and to add the option (or to default to it) to sort the list by anticipated rating from high to low. <BR/><BR/>I enjoy browsing the lists for a little bit, but soon grow weary of having to mouse over each poster to see my anticipated rating in an attempt to hunt for films I haven't seen that I might enjoy.<BR/><BR/>Thanks for all your hard work,<BR/>Dandanhttp://www.blogger.com/profile/07402762293878615325noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-44753515001151987402007-10-19T00:08:00.000-07:002007-10-19T00:08:00.000-07:002007-10-19T00:08:00.000-07:00Why no stars for reviewed movies in the F 'n' F activity box? I'm happy to read anything within 2 stars of my own take on something, plus or minus, but if saw 1 star for 'The Conformist' or 5 stars for 'The Animal' I'd know to move on. And I'm sure everyone else has their own particular please-don't-waste-my-time thresholds.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-23299915588213050752007-10-18T11:11:00.000-07:002007-10-18T11:11:00.000-07:002007-10-18T11:11:00.000-07:00One feature I'm loving is seeing non mutual subgenres - white, not yellow - in other people's lists and thinking "hey, I like Espionage Thrillers too", clicking on that and loading up my queue with some good'uns. But we'll be needing that queue randomizer soon Gentlemen/Ladies!!joshnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-78726661289396841592007-10-18T08:47:00.000-07:002007-10-18T08:47:00.000-07:002007-10-18T08:47:00.000-07:00I could tell that that wouldn't be the case :-)williamnoreply@blogger.com