Comments on The Official Netflix Blog: Friday Morning Shipping Update

You need to watch when you put your account on hol...

2008-10-18T10:02:00.000-07:00

You need to watch when you put your account on hold. I did and they still charged my debit so this mo is going to coast me $57.99 and I don't have any movies

You need to watch when you put your account on hol...

2008-10-18T10:00:00.000-07:00

You need to watch when you put your account on hold. I did and they still charged my debit so this mo is going to coast me $57.99 and I don't have any movies

Monthly Subscription Charges Date Method Descri...

2008-10-17T06:33:00.000-07:00

Monthly Subscription Charges

Date Method Description Charge Tax Total
08/17/08 Visa-7531 08/17/08 - 09/16/08 $8.99 $0.63 $9.62

07/17/08 Visa-7531 07/17/08 - 08/16/08 $8.99 $0.63 $9.62

06/17/08 Visa-7531 06/17/08 - 07/16/08 $8.99 $0.63 $9.62

05/17/08 Visa-7531 05/17/08 - 06/16/08 $8.99 $0.63 $9.62

04/17/08 Visa-7531 04/17/08 - 05/16/08 $8.54 $0.60 $9.14

03/17/08 Visa-7531 03/17/08 - 04/16/08 $8.99 $0.61 $9.60

Finally!!! after gouging my account for months! As far as Hotel Rwanda is concerned I believe it was returned months ago. Considering the fact that you kept taking money out of an account when all I ever signed up for was a trial , I'm sure you must have recovered the $1.00 that CD must have cost you...even after it was returned and obviously lost by you. The reason the account cannot now be accessed by you is because I called my bank to see what the charge they kept taking out each month was. Imagine my surprise to find you had been stealing my money each month! Naturally, I had them block that immediately As you would have in the same situation. Shame on you! I am a senior citizen on disability and count pennies. I honestly hope you locate where I returned your movie. Either way , I feel we are way more than even. Let's each cut our loses and consider this finished....finally!!! Every word meant most sincerely,
Marsha Overman (auntym46@yahoo.com) cc:my file
--- On Fri, 10/17/08, Netflix

From: Netflix
Subject: Netflix account has been cancelled -- Please return movie
To: auntym46@yahoo.com
Date: Friday, October 17, 2008, 3:14 AM

To make sure you get your Netflix emails, add info@netflix.com to your address book.
Your Account | Queue | Help

Netflix Account Cancelled

Dear Marsha,

We're sad to see you go! Unfortunately, we were unable to resolve issues with your credit card and had to cancel your account.

We hope you are able to come back and enjoy DVD Rentals Without Late Fees.

Please return the following titles by their specified due dates:

Due Date Title

Hotel Rwanda (2005)

You can return at any time to reactivate your account by following the below steps:

1) Go to: https://www.netflix.com/CreditCard
2) Reenter your credit card information or choose a different
method of payment.
3) Remember to click on the "Update Credit Card" button.
We hope you will return and enjoy Unlimited DVD Rentals and Great Selection. If we can be of assistance, please visit Customer Service at http://www.netflix.com/Help or call us at 1-877-638-3549 so that we may assist you. We can be reached 7 days a week.

We apologize for any inconvenience this may cause.

-The Netflix Team

It seems that since I updated my account that the ...

2008-10-01T05:42:00.000-07:00

It seems that since I updated my account that the movies are getting here much slower and is proving to be very disappointing. You can now go to a food store and get a movie straight away for $1.00.
I love Netflix but the service is getting very poor.
I agreee that the 15% SHOULD BE CLOSER TO 25%. I see now change in my billing.

I see no credit on my billing. WTH?

2008-09-15T05:40:00.000-07:00

I see no credit on my billing. WTH?

Did anybody get the 15% credit? I just checked my ...

2008-08-27T10:42:00.000-07:00

Did anybody get the 15% credit? I just checked my bank statement and I was still charged the full $25.55for 4 at a time. Which by the way I have not had the pleasure of either as of now I am sitting here with 0 movies at home. The movies in my queue say available now until it is time to send them then it says a short wait. I have been trying to get the same 4 movies from a TV series for 2 weeks now and so far I have only received 2 of them. These are movies that I have had in my saved queue for many many months but just became available August 12. Because they showed available now and still kept sending me other movies not at the top of my queue I deleted all but the ones from that series. My mistake now, I have nothing but promises of a short wait and $25.55 charged to my checking account.

when do i get my 15% credit??? not only did i not ...

2008-08-26T16:44:00.000-07:00

when do i get my 15% credit??? not only did i not get my movies until the weekend was over, i was charged full price that weekend on my credit card. i week or so later, and no 15% credit has been added... so where is it? did everyone else get their credit already???

My god, I did not realize there were so many whine...

2008-08-25T20:08:00.000-07:00

My god, I did not realize there were so many whiners out there in the world. Netflix rules! Go stand in line at Blockbuster if you can't stand a few bumps in the road. This is the first issue I've had since joining in 2003. They do a great job in my opinion.

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2008-08-25T07:10:00.000-07:00

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First of all, we pay a monthly fee so the compensa...

2008-08-25T06:02:00.000-07:00

First of all, we pay a monthly fee so the compensation should be based on 30 days and not when Netflix actually ships out. I just found out that not everybody got the 15%. Apparently they have trained their customer service folks to blame the post office as one lady mentioned today when I called to say that 15% is not the equivalent to one missed week of service.

In my case, I put the movie in the mail on Sunday, so they should have received it on Monday or Tuesday, the same as they have all the other movies I have returned. They did not update the return of my movie till the day they made the announcement that they were up and running. I also saw the message they posted on my homepage earlier on in the week about the problems they were having, after when I logged in to see why they had not acknowledged the return of the movie. I was really impressed with their PR, until the customer service rep proceeded to tell me that I was not affected that there could have been a delay with the Post Office. So basically, I did not qualify to get the 15%. Now are you kidding me, magically the same week Netflix had problems, USPS also messed up?????

Netflix, do not insult the intelligence of your customers with such a 'cop out' because you negate all the PR that you have done to ensure your customers that you care about their service. Also do not put people on the phone that will make your business look bad. I was so irritated I cancelled my membership. I really don't have time for bad business practices. I am relatively new to Netflix, so this definitely left a bad taste in my mouth and maybe they really do not care about my business since I am one of the ‘newbies’ so I guess I will take it elsewhere. Loyalty works both ways!

I also returned a movie last monday eve and though...

2008-08-22T14:33:00.000-07:00

I also returned a movie last monday eve and thought I would have a new one mailed Tuesday or Wednesday. I did get one finally Saturday. So for days without or delayed I get 15% off and that is it??? While customer service was very nice I told them they should give a free month or else let everyone have three extra dvds shipped. Was told it would go to suggestion box. Have never heard a word from Netflix, even when my dvds were delayed, didnt get a explanation until I called and inquired. And they are giving us a discount when they are actually just not charging us for the days we didnt get service. So therefore nothing is compensated or done by netflix.

3-4 days! My Netflix has been dirupted for 3 weeks...

2008-08-22T13:15:00.000-07:00

3-4 days! My Netflix has been dirupted for 3 weeks! I have received one movie this month and am being billed for the whole thing! Call me a whiner, but 15% don't cut it!!!

I am glad that the issues have been and are contin...

2008-08-22T13:07:00.000-07:00

I am glad that the issues have been and are continuing to be addressed. The Customer Service folks who answer the 1-800 phone are the best I've ever experienced. Thanks for the job well done.
Best regards,
J.J.

You people are stupid! Did you ever atually READ t...

2008-08-21T22:10:00.000-07:00

You people are stupid! Did you ever atually READ the "Terms of Service"?
They can do anything they want with shipping DVD's. Distibution problem? What BULLSHIT! Maybe you'd like a good deal on the Brooklyn Bridge. There is NO central control or servers involved in shipping, all centers are equally independent. The only time the main database is used is if a local center doesn't have the movie you want...If someone on this blog calls themselves a "tech" and buys this shit from Netflix. you don't know your ass from a hole in the ground.......This had to do with MONEY!!!! Bottom line that's all!!

An advice for those of you who are not happy with ...

2008-08-19T05:15:00.000-07:00

An advice for those of you who are not happy with how Netflix dealt with this, just get in touch with your credit card company if you pay by card. I've got them refunded the money to me. No questions asked. I have to say my credit card company does a great job.

To all those saying Netflix paying customers and w...

2008-08-18T15:52:00.000-07:00

To all those saying Netflix paying customers and whining and that 1 week does not total 2-3 days need to get their facts straight. Some customers still have no received any DVD's in the mail.

I was informed my DVD's shipped on Friday, they did not, then I was informed they shipped on Saturday and indeed they arrived. However my last two returns were recorded by Netflix on Tuesday August 12th. I have been without any DVD's for 6 days, and what do I get? 15% credit off my $15/month subscription. That is $1. $1 for no service for 6 days.

I think Netflix handled this very badly and some customers are still without DVD's, for them it's been over a week.

Some customers are also getting a bonus DVD, or 15% off or both. How come? I bet you all did not know that. Some people are getting more compensation than others.

You all still sounds like Crying BABIES! Cancel yo...

2008-08-18T15:44:00.000-07:00

You all still sounds like Crying BABIES! Cancel your account and go back to Block Buster if you're all so upset.

I suggest you take up Economics and read up a conc...

2008-08-18T14:49:00.000-07:00

I suggest you take up Economics and read up a concept called "Willingness to Pay" my friend. When you go to an E.R, and see another patient with a bigger problem than you, they will take him before you. It doesn't mean jack that you deserve the same service as the other person.

Ha, ha, ha. That's called triage you dope. You probably think your $150K house is worth $300K. I wonder why you can't sell it at that price. Here's an econ lesson for you, things are worth what people pay. That's it.

My Movies were "Ready - Available Now" and they we...

2008-08-18T13:32:00.000-07:00

My Movies were "Ready - Available Now" and they were going to SHIP on Monday - now they say Tuesday.
Still having Shipping issues and backlog...

I know of two people who were promised refunds one...

2008-08-18T10:00:00.000-07:00

I know of two people who were promised refunds one over a month ago and another Netflix subscriber two weeks ago and so far neither one has seen the refund come thshgrough on their credit card. Maybe Netflix is a great pyramid scheme!

Need new system administrators or engineers? I'll...

2008-08-18T04:30:00.000-07:00

Need new system administrators or engineers? I'll be happy to send you my resume!

Netlix Kicks ass.I am lowly lackluster subscriber....

2008-08-18T01:16:00.000-07:00

Netlix Kicks ass.

I am lowly lackluster subscriber. I have lackluster's pitiful 35$ a month service for the unlimited in store and by the mail.

Lackluster is only able to deliver my movies next day and I am only able to get almost everything Netflix offers including rare foreign titles. Since I get to drop off lackluster movies same day two miles from my house and get movies shipped next day for rinse and repeat, I can only say that this does not meet Netflix standards.

I used to be an 8 out at a time NFLX subscriber back when it only cost 35 bucks( Y2K-2002). Yep, it was cheaper.

Then they throttled me and eventually stopped shipping movies altogether for 1 whole month when I signed up again after a hiatus.

Maybe it was because I predicted the day they filed bankruptcy in the future( sometime in Oct 2011) or maybe it was because I called out the CEO for the Cretinous Excremental Orifice that he was.

But this was after the fact anyways so I still don't know why they didn't ship a single movie the last month I was a paying subscriber.

All I know is Netflix kicks ass; their customers' ass to be precise.

P.S: you don't have to believe anything I said since it's completely true.

For those of you thaat think 15% is so great. Well...

2008-08-17T22:39:00.000-07:00

For those of you thaat think 15% is so great. Well it is clear to see who you work for ....LOL .
lets see for less than three dollars why bother ..
Take it and shove it you know where Netflix... !!!!!!!!!!!!

25% hows about a months credit ... You know block ...

2008-08-17T22:35:00.000-07:00

25% hows about a months credit ... You know block buster has an offer now like Netflix ... I may be taking my buisness some where else... Also to the guy who said it was 3 days ,... Maybe for you it was a WEEK for me ...
One UN-Happy Customer!!!!!

According to their customer representative, the on...

2008-08-17T16:04:00.000-07:00

According to their customer representative, the only way to send an official complaint is to write to them (what kind of company don't let customer sent out their complain online or via their call center???). Here's the physical address:
100 Winchester Circle, Los Gatos, CA 95032.