Comments on The Official Netflix Blog: Netflix is still #1

EMAIL OR CHAT SUPPORT. I don't want to call you di...

2009-11-06T21:58:56.889-08:00

EMAIL OR CHAT SUPPORT. I don't want to call you dick face....

Netflix has a distribution center in my city and I...

2009-11-06T13:31:48.486-08:00

Netflix has a distribution center in my city and I mailed back 2 movies on Monday, Nov 1. Just got an email today, Nov 6, saying they had just received them. 5 Days later? What happened to approximately one business day? This is extremely unacceptable and I definitely will be cancelling my membership if it happens again. I had the same problems with Blockbuster so I guess I'm just SOL until an online movie rental service comes along that actually cares about its customers and does what it says it will do...and the fact you cannot email their customer support is another negative as I do not wish to waste my cell phone minutes hanging around on hold until some guy named Habeeb answers and I won't be able to understand a word he says...

Left Netflix for the second time. I had a movie a...

2009-11-05T09:55:30.920-08:00

Left Netflix for the second time.

I had a movie at #1 in my queue for OVER 5 WEEKS, the #2 was there for over 3 weeks, both released as they were put in my queue, NOT OLD MOVIES. New movies waiting MONTHS for. Third movie wasn't sent either. It was on queue for only a week and was very recently released. I can understand that, but they should have sent it anyway because I have been waiting so long on the others.

NETFLIX They don't send you what you want in a timely manner AT ALL. 5 Weeks waiting is beyond absurd.

Just ran to blockbuster. HAD ALL # TITLES AVAILABLE IN BLURAY for $1.99 each. ALL for less. Now that $1.99 is only good for me until Nov. 22nd BUT AT LEAST THEY HAD THE TITLES, like they should. There were even more there for other customers. NETFLIX Sucks. Only good thing is online viewing But I HAVE SEEN THEM ALL.

Left Netflix for the second time. I had a movie...

2009-11-05T09:10:29.238-08:00

Netflix provides a good product, but I highly disa...

2009-11-03T19:41:59.291-08:00

Netflix provides a good product, but I highly disagree with the Customer Service #1 B.S.
Firstly, support access is much to limited. Primarily, no email address. Don't tell me that companies don't respond to their emails. Maybe some don't but many do. I'm a Consumer Affairs Manager for a large consumer products company and our emails are responded to within 24 business hours. Not everyone wants to call and wait on hold for 10 minutes to ask a question. For many issues I would rather email, go about my life, and get the answer later. Its also a very important option for deaf and hard of hearing customers.
Secondary, Netflix has a huge Facebook fan base. Why on earth isn't there a company rep responding to the complaints, comments, and movie interests (I'd like to see... on Netflix) left on the board?
Netflix is making the same problems I saw Charter make years ago.

Fuck Netflix & Blockbuster! I know how to download...

2009-11-03T15:50:19.376-08:00

Fuck Netflix & Blockbuster! I know how to download movies for free and I can even find subtitles if I want.

I love it when a company proclaims that they are #...

2009-11-03T15:28:27.935-08:00

I love it when a company proclaims
that they are #1 on their own blog

That's credibility for ya!

i have been a netflix customer for years. and i'm ...

2009-11-01T17:23:18.042-08:00

i have been a netflix customer for years. and i'm a linux user.

essentially, i am FORCED to use MICROSOFT operating system on my computers JUST TO WATCH YOUR MOVIES online. WHY IS THIS?

i've waited for YEARS to be able to use my netflix account online without having to reboot my computer, but i can't.

so WHERE is my LINUX support?

you're telling me that you can finally muster up some MAC support, which laughably is actually a UNIX operating system now running on INTEL hardware, but you're still telling me that you can't drum up a solution for people who use UBUNTU, RED HAT, SUSE, MINT, and other systems, which are essentially the same freaking thing??

what's going here!!? i'm a paying customer and i find it insulting to be forced in to using any specific operating system to use a service wyen all the FREE services seem to work just FINE.

for the record, i'm IT personell. i fix computers every day at a university, and i understand the microsoft dominance - IN THE WORK PLACE. however, any service which DICTATES the system that a paying customer uses is a poor move.

LINUX SUPPORT

LINUX SUPPORT

LINUX SUPPORT

and have a look at the petition::

http://www.petitiononline.com/Linflix/petition.html

other than that, i love your service! my kids use the netbook to watch all the time! ( just wish i could let them use my secure LINUX computer rather than continually messing up my WINDOWS box... LOL)

1) I love my Netflix account. 2) I hate the Netf...

2009-11-01T16:14:03.285-08:00

1) I love my Netflix account.
2) I hate the Netflix popups I get on other websites.
3) I would like the ability to shuffle my queue.
4) I can't believe that I couldn't find an email address to send this suggestion to you.

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2009-10-27T07:22:51.014-07:00

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NETFLIX - it would be GREAT if you add the SUBTITL...

2009-10-25T16:26:58.681-07:00

NETFLIX - it would be GREAT if you add the SUBTITLE to the INSTANT watch feature.. i watch a lot of movies through my XBOX and would love to be able to watch them with subtitles.. thanks

Okay, I am really very upset. I signed up for the ...

2009-10-20T15:02:06.345-07:00

Okay, I am really very upset. I signed up for the FREE trial and I was charged $9.44!!!! This is ridiculous! I should not have given out my card info, but I thought that a popular and widely used company wouldn't use that info to cheat me and steal my money! I am a poor student and carefully monitor my card spendings, and because I didn't reckon that into my balance, you caused me to overdraw!This is FALSE ADVERTISING!! I want my money back plus the $70 I was charged for the overdraw fee!! You are a thieving company and I am VERY UPSET and DISAPOINTED!!

I canceled my netflix account today not because of...

2009-10-17T22:42:27.853-07:00

I canceled my netflix account today not because of its service. I canceled it because I almost hit a black Mercedes (probably CLK. Its 2 door) today. That asshole ran the red light on purpose and I had to swirl my car with my daughter in it to avoid hitting that stupid netflix employee. I hope he ran the red light on purpose because he got fired.
I will never ever go back to netflix again. Go to blockbuster.com.
I hope that employee driving black mercedes crashed and kill himself or herself one day because you deserved it.

I pulled a dumb stunt recently trying to beat the ...

2009-10-17T16:14:30.552-07:00

I pulled a dumb stunt recently trying to beat the mailman. I accedently mailed one of my dvd's instead of the Netflix I intended. This was a disc out of a box set of all things.
I called Netflix and she says yeah we got your discs today but I can't help you. I can give you a 9.95 credit but that is it. I can't get my dvd back? No sir it doesn't work that way.So I have to go pay 35.00 for one disc of a set ? If you want to replace it. All the while she was saying they had it in every distribution center in the country !! Am I the only one who considers this at the least borderline theft if not full blown theft ? I bought it and it is my property and Netflix refuses to return it and will rent that disc, making plenty of money on it and I am out a dvd and 25.00 minimum ( including the generous 9.95 credit ). If I have gotten one I have gotten 20 bad unplayable dvd's from them without an apology or anything else. I screw up once and they ask me to bend over and smile !
P.S.
Netflix is number one because there is no REAL compition. A homeless bum could be # 1 under those conditions !

I'm sorry but I'm going to have to jump ship to Bl...

2009-10-16T22:09:38.272-07:00

I'm sorry but I'm going to have to jump ship to Blockbuster. My "Saved" queue has grown and grown over the past year to RIDICULOUS proportions. It is almost completely populated with missing titles with no replacement date in sight. I have rented three different series that are missing discs which makes the rental useless. One of the series in question has been missing the same discs for over a year. Mind you BlockBuster has almost every movie in my "Saved" Queue in stock and ready to ship.

NetFlix needs to get its sh*t together and start replenishing its inventory or they are due for a fall. Ignoring your customers is a sure way to fail.

I have been a customer for many years. A happy on...

2009-10-03T23:24:47.086-07:00

I have been a customer for many years. A happy one that only had good things to say about the company until lately.

The top movies in my queue are movies that came off my saved list. Once they moved to my active list I moved them to the top. These movies have been skipped over and over again for weeks. IT IS RIDICULOUS!

NETFLIX IF YOU HAVE SO MANY CUSTOMERS YOU CAN'T MEET THE MOVIE REQUESTS OF PAYING CUSTOMERS ... I AM SWITCHING TO BLOCKBUSTER. RIDICULOUS!!!!!!!!

I think, that increase prise from 3 to 4 movies - ...

2009-10-02T09:08:40.695-07:00

I think, that increase prise from 3 to 4 movies - 7$ extra - is too much.

I believe Netflix is the best, however if it can b...

2009-09-28T20:02:49.806-07:00

I believe Netflix is the best, however if it can bring all the latest movies for online viewing would be great. visit www.dealspluscoupon.com for 2 weeks free trial.

I, too, am unhappy that I cannot email customer se...

2009-09-28T07:46:38.805-07:00

I, too, am unhappy that I cannot email customer service. I have no desire to wait on hold to talk to someone, only to get a patronizing "I'm sorry, that's our policy" response. And I like things in writing. I'm sure there will be a lot of sleepless nights wondering why I'm not a customer anymore. NOT!

You guys can continue to call yourselves "#1" all you want. No one is asking me.

I love Netflix! A few suggestions: 1.I just cancel...

2009-09-26T07:45:48.018-07:00

I love Netflix!
A few suggestions:
1.I just canceled my account because I'll be traveling for a couple months. On your "reason why page" you don't have this reason.Should be "taking a break".
2. "contact us"---no way to do it with out calling, I wanted to do this in writing--so this, or facebook is only way on line?
3. Any way to contact you better that this let people know!? When I start up again I might have an issue with my US-PO Box (someone has recently been stealing my movies and sending them back or opening them and I'll get them after they have been opened)..it'd be nice to give you feedback on this.

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2009-09-21T06:43:27.542-07:00

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I joined Netflix, then left to try Blockbuster and...

2009-09-15T15:27:33.941-07:00

I joined Netflix, then left to try Blockbuster and recently came back to Netflix. Since returning I noticed new shipments seem to take 3-4 days when it used to take 1-2 days. This is very disappointing and I am tempted to use RedBox.

@Herbert D... 1. This service is dirt cheap? You...

2009-09-14T20:10:02.888-07:00

@Herbert D...

1. This service is dirt cheap? You've got to be kidding me...

2. We've also reached a day and age where anyone and their grandmother can pirate movies. Lousy service only creates more pirates. Not that it's Netflix's responsibility to prevent piracy, but they could play a part if they wanted to. Make it worth their while to not pirate by offering exceptional service (not half-assed service, which is what's being done now... i.e., no online customer support and a joke of a customer satisfaction survey).

3. They don't pick up the tab to mail it back to you... you don't really believe that, do you? YOU pay the tab. It's included in your membership fees. Duh.

4. Good service? The movie selection for the instant stream option is ridiculous. There is no reason every movie on the website couldn't be instantly streamed. I'd even pay more for that. There is no online customer service on a web-based company's site. That's just lame. I can't honestly say I believe the service is "good."

Why do you think SO many people are complaining here? It's because there is no online customer service. Their blog is going to continue being bombarded until they offer online customer service, and they know that.

Ugh...

I want to like Netflix, but I have to say there ar...

2009-09-14T19:54:39.511-07:00

I want to like Netflix, but I have to say there are a couple of things that have me on the verge of going back to the "free" way of getting what I want. For starters, the only thing I use Netflix for is the "Watch Instantly" via Xbox 360 movies, and the selection is just downright junk. PLEASE offer better movies there. It's just ridiculous. I don't see the logic at all. You'd rather waste paper, resources, time, etc. than opt for the easy way for everyone.

Secondly, contacting customer service is a joke. I should not be forced to call you if I find an error in a movie description, or if I want to comment on your "How was the quality?" survey. It's extremely disappointing, to say the least. A web-based company should at least offer the OPTION of web-based customer service. If you're trying to cut back on email volume, then offer a 24/7 live chat service. Even the most basic, goofy websites offer at least "business hour" live chat (www.benevaflowers.com).

Speaking of the survey... seriously? Those are my options to choose from if I was unsatisfied with the quality? The problem I had was that the volume in one particular video I watched was seriously low... I had to turn my TV volume almost all the way up, and the quality was still bad. But the options for "video" and "other" were just as laughable.

It makes me feel like Netflix is going to crap. They're going backwards... not moving forward and improving as I would expect them to. I shouldn't have to pay this much for a service I can't even get online customer service for. It's just plain disappointing. Don't be surprised if you lose me for good, unless things start changing for the better, and soon.

I like Netflix very much, however I do not underst...

2009-09-10T07:28:48.170-07:00

I like Netflix very much, however I do not understand the HUGE price increase between 3 movies and 4 movies. I am unable to use the instant viewing capability due to satellite downloading restrictions. PLEASE consider dropping the 4 unlimited disc's price. $7.00 is a BIG jump between the 3 to 4 discs, when 2 to 3 is only a $3.00 increase. It seems VERY unfair that I'm paying a certain price and only getting 3 at a time, and others that have the 3 at a time ALSO have instant viewing.