Comments on The Official Netflix Blog: Reporting Problems

Can anyone tell me what to do? I can't access net...

2008-10-08T17:50:00.000-07:00

Can anyone tell me what to do? I can't access netflix. I keep getting this "Whoops..." message about adjusting my browser to accept cookies. Well, needless to say, I've done that and more, but can't get to the site. I'm paying for service I'm not getting! Does anybody know what's going on?. I can't find a phone number to call either. Please help.

Has anyone else noticed a drop in speed when watch...

2008-09-24T20:21:00.000-07:00

Has anyone else noticed a drop in speed when watching a movie online? Well I sure have. My ISP assures me it's not on my end. I pay fifty bucks a month to have blazing fast internet thru Midcontinent. I hope Netflix is busy doing server grades or something along those lines to help bring my watch instantly experience back up to where it used to be. I have also noticed a 4 to 5 day turn around wait for movies by mail as opposed to one day that I was used to before. I love Netflix, I hope this is just a case of upgrades and retooling so they can provide the exceptional service I have become used to and love. Keep up the good work! prid=676493364

I'm a new netflix user,one month.At first putting ...

2008-09-19T10:31:00.000-07:00

I'm a new netflix user,one month.
At first putting the cursor on a movie poped up a synopsis box for that movie, now that function no longer works. I must now click on the movie to see what its about.
The pop up dialog box was very handy and I really miss it now that it isn't working. I'v tried going thru all the javascript functions I could find to fix it
but have not got it to work yet.
Is there onyone with suggestions as to where the problem might be?

At least 20% of the DVDs (I am being generous) are...

2008-08-12T17:43:00.000-07:00

At least 20% of the DVDs (I am being generous) are defective on arrival. I am so F_cking sick of this. I invite people over to watch movies on my EXTREMELY expensive AV system and the damn DVD fails. I complain to NetFlix and they do nothing. This sucks rockets. I intend to short the stock as long as they ignore this issue. This is their #1 weak spot. Their quality control sucks.

PS - when I ask to NOT be given movie suggestions before 200, why can't these idiots respect my request? They have the software, they just do not give a sh_t. Such a good service, managed into bankruptcy.

prid 391773275Can't view instant movies. Says I h...

2008-06-23T14:56:00.000-07:00

prid 391773275
Can't view instant movies. Says I have to download something so it goes through the motions and then tells me it couldn't install. To top it off it locks up my IE so everything shuts down. Does anyone know a way around this? It seems that if it should be included in what we pay, they should deliver a real solution

I watched part of a movie on Watch Instantly (it w...

2008-06-13T15:02:00.000-07:00

I watched part of a movie on Watch Instantly (it wasn't in a queue first). It shows up on my Friends page under "Watched/Rated" but is not shown on "Movie Privacy". If I go back and add it to my queue, it then shows up under "privacy" but marking it private still doesn't make it disappear from the friends page.

If it helps, my prid is 138944064.

Thanks

im having a problem with my drm it keaps saying to...

2008-05-31T03:44:00.000-07:00

im having a problem with my drm it keaps saying to reset and then i do but error message still pops up

none of the images on the site have shown up for m...

2008-05-08T16:01:00.000-07:00

none of the images on the site have shown up for me in 3 days...unable to rate any videos and or "add to queue" as none of the images appear.

I am having a problem with the Instant Viewer. It ...

2008-03-20T18:00:00.000-07:00

I am having a problem with the Instant Viewer. It worked well for a while, now I only get sound and a green screen.

prid=98532643

I've tried all the troubleshooting I can, including re-installing Windows Media Player, and nothing's working.

I do have an issue that just occurred within the l...

2008-03-20T08:50:00.000-07:00

I do have an issue that just occurred within the last 2 days. Using Vista x86, so it may be due to SP1. I have been using "Watch Now" on this machine for a while, and two days ago, I began running into an issue where the "play" webform button never highlights after license acquisition. The only option that is available is cancel. Upon cancellation, I am forced to reset the DRM (otherwise I get an error when attempting to play the movie), which upon re-attempting to play the movie, will allow me to accept the license agreement again but the "play" button continues to be greyed out on the license acquisition page.

Strangely enough, it works on my two Vista x64 SP1 machines fine.

prid=43218473

I too have a problem instant watching with Windows...

2008-02-29T08:01:00.000-08:00

I too have a problem instant watching with Windows Vista. I reinstalled Vista and it does the same thing.

First time I go to watch, it donwloads the Netflix movie player, then says it needs to update a WMP component. Then says i have a problem with my drm and wants me to call netflix or run the reset drm utility. I run the utility. After that when I click on a movie to watch, it comes up with the testing my connection speed and then instantly crashes IE 7 every time. In other words, right after the testing internet connection screen flashes up, bam, it crashes. I had it working under Vista for a while now this. Not sure what to t hink. At this point it's not a huge issue since the online selection is kind of limited, but if the selection grows I'd really like to watch. Hopefully SP1 Vista wil fix this as if by magic.

Thank GOD I'm not alone! I, too, have been experi...

2008-02-18T21:14:00.000-08:00

Thank GOD I'm not alone! I, too, have been experiencing sudden "Your Internet Connection Is Too slow" messages from the Netflix Viewer. Talked to Tech Support last week, who ran a bunch of tests and then concluded it was a problem on the Time/Warner road Runner end.

Of course, Netflix is the only place I have this problem. What makes it worse is that it seems to affect Internet Explorer entirely. When the issue arises, IE essentially slows to less than a snail's crawl.

Not sure what the problem is, much less the solution. But it's become very frustrating. and I'm about to do away with the whole darned thing.

Customer 506500

I also have been having problems with the instant ...

2008-02-14T11:19:00.000-08:00

I also have been having problems with the instant watch feature. I have gone through season 1-3 of the office and all of season 1 and half of season 2 of heros with an average load time of 2-5minutes. Two days ago that jumped to ~1 hour due to my "slow internet connection". I find it odd that my speeds stay the same (avg of ~16.5Mbps from Speed Test [I know that includes SpeedBoost from Comcast, but still...]) but the load times have increased 10x.

Also, I cannot get rid of the DRM issues with Vista Ultimate x64. I can hit back and reload the page and it will work - but tech support was no help other than to try the fix which did not work.

Now with load times of 50+min that reloading work around is not viable

Just like to add that we are also experincing prob...

2008-02-13T21:36:00.000-08:00

Just like to add that we are also experincing problems with Watch Instantly. Previously, load times have been very short or non-existent. However, for approx. the past two weeks on two different dell/xp pc's, at various times of the day we have average wait times of 4-8 hrs for a 70 minute film. Running a decent cable connection, which has no problems with any other site's streaming video.

NETFLIX AND MICROSOFT MEDIA PLAYER 11 SUCKS!!!!!!!...

2008-02-03T22:01:00.000-08:00

NETFLIX AND MICROSOFT MEDIA PLAYER 11 SUCKS!!!!!!!! HAVE YOU GOOGLED TO SEE HOW MANY PEOPLE ARE HAVING PROBLEMS? YOU KEEP SAYING ITS THE INTERNET CONNECTION. WELL ITS NOT. FIND THE ANSWER.

NETFLIX CUSTOMER-ALL OF A SUDDEN I CANT WATCH INST...

2008-02-03T21:58:00.000-08:00

NETFLIX CUSTOMER-ALL OF A SUDDEN I CANT WATCH INSTANT MOVIES ONLINE RIGHT AFTER NETFLIX ANNOUNCED UNLIMITED. IS THIS A "HOAX"???? WHATS UP NETFLIX????? I'VE BEEN ON THE MERRY-GO-ROUND WITH TECH SUPPORT AND WE CANT GET IT WORKING. I SMELL A GRAND LAW SUIT.

Just to add to the Instant Viewing problems. It wa...

2008-02-01T14:11:00.000-08:00

Just to add to the Instant Viewing problems. It was working fine for me... watched the entire season one of Hero's with no problems. Then a few days later I click on a movie and get the reset DRM prompt... so go though... several times. No luck. Uninstall the netflix viewer, re-install and it starts to work again... yipee I thought. Go to select another movie and get back in to the Reset DRM loop :-( Running x32 Vista. Any ideas welcome.

So they are indeed sent in order, but not received...

2008-02-01T12:46:00.000-08:00

So they are indeed sent in order, but not received in order?

If that's the case, I think Netflix is doing all that can be expected of them. They don't really know what your intentions are and there will be some members who want to watch the series as quickly as possible, so they wouldn't want another disc sent instead of disc 2.

You can avoid this problem by putting padding between your series discs.

There seems to be a bit of a bug in the mailing ou...

2008-02-01T06:18:00.000-08:00

There seems to be a bit of a bug in the mailing out of discs in a series. If a disc in the sequence is not available from a local shipping center, NetFlix sends it out from another: good idea, good service. It takes another couple of days, but I'm happy with that.

Unfortuately, if a new slot becomes available and the next disc in the series IS at the local mailing center, it is then ALSO sent out, in order. It will normally arrive the next day.

he result is that I get them out of sequence. This creates a situation where I have a slot taken up by a disc I can't watch until the others arrive.

I understand why this happens and sympathize, but if you could figure out a way around this, it would be great.

Thanks.

prid=609869170I have a problem viewing some movies...

2008-01-30T20:51:00.000-08:00

prid=609869170

I have a problem viewing some movies instantly. We watch them on 3 laptops and one desktop. Generally everything works perfectly, but sometimes the picture will not show up on one of the computers. This has happened at least three times. Twice, the movies had already been watched on a different computer, but once the movie had not been accessed before. I have no idea what is going on!

Customer service and shipping problem! My number i...

2008-01-30T09:45:00.000-08:00

Customer service and shipping problem! My number is 736133. NETFLIX changed my hub and now my shipping is slower and they (refuse) to change it back. I called to complain the first time the Macon GA hub shipped my movies late and was told then they would look into it. That didn't happen. My old hub was Lakeland FL and my movies would be shipped out the same day as my returns arrived in Jacksonville FL. I called customer service which is no easy feat (try finding a phone number to call) and asked the guy to change me back and he refused and told me that they would not even though the shipping is slower.
I have had enough of companies with POOR customer service. I'll say it with my money! Cancel my account immediately!
John

Having a nightmare with Instant viewing, initially...

2008-01-29T20:04:00.000-08:00

Having a nightmare with Instant viewing, initially, I would get sound but no video. Followed all the instructions to reset the DRM, and now I get an error message and and endless loop requesting reset of the DRM (click here), with no effective result. Running Vista. Considering how long the tech service waits are, I'm wondering if anyone knows the work around.

I am a former Blockbuster online subscriber, new t...

2008-01-28T22:44:00.000-08:00

I am a former Blockbuster online subscriber, new to Netflix and not too impressed. I had added Season Two and Three of Lost and added them to my queue with Season Three to be shipped first, then Season Two. Season Three disk one arrived without issue along with two other movies. The next 3 movies shipped were Lost Season Two Disk One,Two and Three. I then reviewed my Queue and reordered my list. The most recent deliver was Lost Season Three, Disk Two, Four and Five. These constant errors are very disconcerting. Could you please send Lost Season Three, Disk Three so I view this series in order. Please also let me know what action I could take to ensure going forward, Multi-Disk items are sent in order?

I'm having some serious issues with instant viewin...

2008-01-27T09:56:00.000-08:00

I'm having some serious issues with instant viewing, i could watch movies just fine with the earlier version but when it asked me to update the player and to windows media player 11 the player stopped working and i get an error message saying security upgrade required and when i click install no pop-up window appears (even though i've turned my popup blocker off) i need help!

my customer ID # is 113 927

6,000 online movies with 5900 titles I don't recog...

2008-01-27T09:22:00.000-08:00

6,000 online movies with 5900 titles I don't recognize.

I also agree with 'anonymous' about the change in the way new releases are displayed - haven't got a clue until I waste an hour scrolling through the four at a time menu.

This is definitly going downhill. Anybody try the Blockbuster online library? Any recognizable movies?