tag:blogger.com,1999:blog-2765056849626104020.post3792638994944169934..comments2008-10-08T21:25:37.311-07:00Brenthttp://www.blogger.com/profile/07305785895310871981noreply@blogger.comBlogger1286125tag:blogger.com,1999:blog-2765056849626104020.post-25756431607006288152008-10-08T21:25:00.000-07:002008-10-08T21:25:00.000-07:00Annabelle in text support is fantastic.<BR/><BR/>Personable, very intelligent, knows exactly how to communicate the answer to your needs, and an obviously happy employee of Netflix.<BR/><BR/>In a short phone call she was able to build confidence in finding a soloution and instantly succeeded in doing so.<BR/><BR/>I have only made two phone calls to netflix for tech support that I can remember and both times I was lucky to get Annabelle on the line.<BR/><BR/>The person that hired Annabelle had great insight. An awesome efficient tech experience, how often can you say that?<BR/><BR/>Steven CSteven Cnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-1429162566172597502008-08-25T22:02:00.000-07:002008-08-25T22:02:00.000-07:001.<BR/>Welcome to enter (<A HREF="http://www.powerleveling-wowgold.com/" REL="nofollow">wow gold</A>) and (<A HREF="http://www.powerleveling-wowgold.com/" REL="nofollow">wow power leveling</A>) trading site, (<A HREF="http://www.watchrolexshop.com/" REL="nofollow">Rolex</A>) are cheap, (<A HREF="http://www.wowpowerleveling-wow.com/" REL="nofollow">World of Warcraft gold</A>) credibility Very good! Quickly into the next single! 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Key words directly to the website click on transactions!qweaqhttp://www.blogger.com/profile/05995902827593120148noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-61806037556613472022008-07-21T09:40:00.000-07:002008-07-21T09:40:00.000-07:00WELL TOM I TRULY UNDERSTAND THAT THE NETFLIX WEBSITE IS TREMENDOUSLY AND EXTREMELY LARGE*IVE EVEN THOUGHT IT*MANY TIMES BUT THIS TRULY IS A BIG DISAPOINTMENT TO NETFLIX LOVERS LIKE ME*8 AT A TIME RENTER*BEDRIDDEN AND ONE WHO LOVES TO WRITE REVIEWS FOR OTHERS TO SEE*THIS IS HEARTBREAKING NEWS*PARROTLUVERAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-22991018063575371522008-07-02T07:13:00.000-07:002008-07-02T07:13:00.000-07:00Great! My sister-in-law sold me on Netflix because of the profiles. Then found out I can't even get it.<BR/><BR/>Today, I read that Netflix is bringing it back and making it available to everyone again. That was one family they just saved. I really don't want to watch twenty Barbie movies before the next Bond Movie.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-10331529599646250862008-07-01T10:12:00.000-07:002008-07-01T10:12:00.000-07:00Stated above: "I think a 'Thanks' is in order, not more sniping."<BR/><BR/>It's because of the sniping the reverse decision was made. Netflix <I>should</I> read all the 'snipping.' Thank you for giving Profiles back to the Netflix community, but the original decision was still bad and not well thought out.Idanoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-81355728886982691222008-07-01T10:03:00.000-07:002008-07-01T10:03:00.000-07:00Todd - This was a bad decision to begin with. I'm posting after the decision has been reversed, however I just wanted to let Netflix know that I and my family would have downgraded to one-at-a-time (instead of four-at-a-time) and possible left all together. This was upsetting to our household and though I'm happy it's now back, I'm still a little miffed by this lack of concern for the consumer.<BR/><BR/>As someone else has already stated: "If you truly valued your customers you would not get rid of the current system without first having a replacement system ready to go."Idanoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-52946525854928857402008-06-30T19:55:00.000-07:002008-06-30T19:55:00.000-07:00Wow, there's no pleasing some people! <BR/>I believe that Netflix genuinely thought they they were were making the right decision (and probably still do), but were willing to grant us our wishes. I think a 'Thanks' is in order, not more sniping.faceless statisticnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-54182993478907256802008-06-30T17:51:00.000-07:002008-06-30T17:51:00.000-07:00Dear Netflix,<BR/>"I have decided to help you improve your customer service by moving to Blockbuster. My sole motivation is to keep your customer service simple by giving you one less customer to worry about. "<BR/><BR/>Thanks, Todd, for chasing me away. I stuck by Netflix for years, throwing away many any incentive flyer from Blockbuster. The amazing thing is that it wasn't Blockbuster enticing me away but Netflix chasing me away by threatening to dump a feature my family used.<BR/><BR/>Great work, Todd. I hope you are promoted. Maybe you can chase away more customers.<BR/><BR/>By the way, I got your notice saying profiles will not be discontinued. Wow! You are to be congratulated. What will you threaten customers with next?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-75097261572913798552008-06-30T17:22:00.000-07:002008-06-30T17:22:00.000-07:00Bravo Netflix!!!!<BR/><BR/>I was about to suggest that one way that Netflix could eliminate profiles, and keep their customers happy was to convert a four-at-a-time plan to four, single plans, but this is even better. I'm so glad to see a business leader do the right thing.Jim Lipinskihttp://www.blogger.com/profile/02538641577579727141noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-33305421830052100022008-06-30T15:50:00.000-07:002008-06-30T15:50:00.000-07:00Now *that* is what I'm talkin' about!<BR/><BR/>Great job, Netflix!<BR/><BR/>You talk about customer service, and you have shown that you respond to your customers.<BR/><BR/>Any large (and small) enterprise will make missteps, poor decisions. The test is when a poor decision is made whether the enterprise will take a step back, and "do the right thing" for both its customers and its business.<BR/><BR/>Thanks and good luck! I'll be keeping my service!Baer Tierkelhttp://www.blogger.com/profile/04922252563281960850noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-28134267605548471772008-06-30T15:39:00.000-07:002008-06-30T15:39:00.000-07:00THANX!! Very happy to have been proved wrong about your intractability!Roberthttp://www.blogger.com/profile/08275051296008277900noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-30814073627994285282008-06-30T15:34:00.000-07:002008-06-30T15:34:00.000-07:00I just received my email too, which makes me so happy to know that consumers really can make a difference when they band together! <BR/><BR/>Netflix says that a small number of members use this feature, maybe if more members actually "knew" about the feature, and how unbeliveably convienent it is, more would be using it. It's pretty much a feature you discover on your own, so come on netflix, put a link when you sign on, as a pop up like when you add a movie that talks about queues!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-38336624592525062882008-06-30T15:15:00.000-07:002008-06-30T15:15:00.000-07:00You gotta give them credit for reversing themselves so quickly. Most of us thought they wouldn't, or if at all, they would wait till Sept 1. <BR/><BR/>Everyone who took the time to write, call, post, and sign petitions, should take credit too, for speaking up. <BR/><BR/>I'm happy and relieved I won't have to share a queue with my 12 year old son whose tastes run toward Adam Sandler and Will Ferrell while I like Weeds and documentaries.Deninoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-34828772884822125002008-06-30T14:38:00.000-07:002008-06-30T14:38:00.000-07:00Although I'm gratified they've decidede to keep profiles, I now have to wonder if they did all this on purpose. I mean it was *such* a boneheaded move... maybe "no publicity is bad publicity"? I read a study a couple of years back that said people were happier with a hotel stay if they reported something that was wrong (leaky showerhead, not enough towels) and got it fixed, rather than if the stay was perfect. Please don't let it be this.<BR/><BR/>We're watching you, Netflix. :-)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-39809438737518947382008-06-30T14:19:00.000-07:002008-06-30T14:19:00.000-07:00Hmm, I just reduced my account from 4 to 2 DVDs this morning...Nobehttp://www.blogger.com/profile/08414504663694877995noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-21969344616255522942008-06-30T14:16:00.000-07:002008-06-30T14:16:00.000-07:00Look <A HREF="http://blog.netflix.com/2008/06/profiles-feature-not-going-away.html" REL="nofollow">here</A>.<BR/><BR/>Thank you!Happy netflixernoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-4682355468784404142008-06-30T14:15:00.000-07:002008-06-30T14:15:00.000-07:00Yay Netflix! I'm happy too!Sarahhttp://www.blogger.com/profile/16638126242764449416noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-42196271489034825522008-06-30T14:09:00.000-07:002008-06-30T14:09:00.000-07:00I just got it too!!!! I'm so frickin' happy! w0000!!!bbug2knoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-37399433766216943632008-06-30T14:06:00.000-07:002008-06-30T14:06:00.000-07:00Profiles are not going away! Hooray! That's the best news I've received all month. I'm glad someone figured it out.Jwwww.sidedown.comnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-71534523083723504822008-06-30T14:04:00.000-07:002008-06-30T14:04:00.000-07:00Just got an email from Netflix, they changed their minds and are not going to remove profiles!<BR/><BR/><BR/>You spoke, and we listened. We are keeping Profiles. Thank you for all the calls and emails telling us how important Profiles are.<BR/><BR/>We are sorry for any inconvenience we may have caused. We hope the next time you hear from us we will delight, and not disappoint, you.<BR/><BR/>-Your friends at Netflixpeekpokehttp://www.blogger.com/profile/00054626141968622184noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-6040894083278150662008-06-30T13:44:00.000-07:002008-06-30T13:44:00.000-07:00Disappointing.......Netflix says there job is to help me better select movies I'll love...This is bull. My wife and I may not have the same "taste" in movies. The seperate profiles helped us maintain seperate ratings and seperate recommendations... The systems was mostly flawless. No confusion other than the logging in and out. Disappointed. I will review other rental options.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-47528987969118379862008-06-30T13:12:00.000-07:002008-06-30T13:12:00.000-07:00Maybe I'll put my account on a <A HREF="http://www.netflix.com/AccountHold" REL="nofollow">90-day hold</A> starting Sept 1 while I peruse other options. My account will still be there taking up space but they won't get a dime from me until I take it off hold... unless their new 'resolution' is crap, then I'll cancel.bbug2knoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-55896629263680389382008-06-30T13:05:00.000-07:002008-06-30T13:05:00.000-07:00I really can't add to any of the comments against removing the profile option. It's what made my husband and I decide on netflix. <BR/><BR/>It's not difficult to use. My 7-yr-old can easily pick her own movies without me worrying about what she might stumble upon.<BR/><BR/>Our family is already looking at different options, because of this change.<BR/><BR/>Our $30 a month may not mean much - but it also means you will not be getting us back.<BR/><BR/>Being competitive means offering something that your competitors do not.<BR/><BR/>Please reconsider this move.Krisnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-53758646044233219382008-06-30T12:43:00.000-07:002008-06-30T12:43:00.000-07:00I seriously hope they're re-considering profile elimination. I tend to watch my movies the day I receive the DVD. My wife and kids watch theirs at their own leisure. The profiles made it so that we call can keep our own pace.<BR/><BR/>I also don't want their ratings mixed in with my ratings, nor do I want to juggle the queue in order to maintain peace between family members.<BR/><BR/>Even if BB does not have profiles I would switch just because NF's decision to eliminate profiles pissed me off to no end.bbug2knoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-57412948545468975182008-06-30T12:08:00.000-07:002008-06-30T12:08:00.000-07:00I'll believe it, -tom!, when I see it on the web site. Right now it still has the "Profiles are going away on Sept 1st" message.Ryanhttp://www.blogger.com/profile/05702599061243940312noreply@blogger.com