Comments on The Official Netflix Blog: DVD shipping update

I'm this close to returning to Blockbuster, its be...

2008-08-17T16:23:00.000-07:00

I'm this close to returning to Blockbuster, its been messed up since the previous week, and Blockbuster is on time every time

Look-- this is not a crisis. You have an extraordi...

2008-08-14T18:31:00.000-07:00

Look-- this is not a crisis. You have an extraordinary service and something went amiss. You'll fix it as fast as you can. Refund? Rebate? Heck-- instant movies still work.
If you wanted to give 10.00 off the purchase of a player that would be fun--- but not if it destroyed margins entirely. Let's not forget-- a movie in a theatre is 10.00
Good luck- thanks for the hard work to solve the problem.

It looks like Netflix' throttling software has fin...

2008-08-14T14:18:00.000-07:00

It looks like Netflix' throttling software has finally become self-aware and has chosen to take over their entire computer system. Nobody saw this coming? Where's John Connor when you need him?

I see everyone complaining about e-mails not going...

2008-08-14T11:11:00.000-07:00

I see everyone complaining about e-mails not going out. Has anyone thought that maybe the technical difficulties could be affecting their e-mail capabilities as well?

If some of you want to go ballistic about Netflix ...

2008-08-14T10:59:00.000-07:00

If some of you want to go ballistic about Netflix having technical trouble knock yourselves out.
As for you sephora, Freedom Writers is a great flick. I've seen it twice. Try calling your local library, maybe you can borrow it from them or they can get it for you.

They received my movies on Tuesday and now it is s...

2008-08-14T10:56:00.000-07:00

They received my movies on Tuesday and now it is saying they will not ship until next Wednesday. They are lying about sending emails and customer service does not care. Actually told me to cancel if I don't like it. I rejoined Blockbuster about an hour ago and they are sending my movies. Will cancel Netflix when and if they give credit for this screw up they are trying to keep secret. I have even seen a class action lawsuit on the boards about this because I am sure netflix will not send out credit because they can not send out an email. Plus the customer service lady said to call when I get my movies to get your credit, leading me to believe they are not going to do it proactively.

My god people... It's a movie... If you have a dir...

2008-08-14T09:41:00.000-07:00

My god people... It's a movie... If you have a dire need to sit on your couch and watch one - then may I suggest cable on-demand or maybe a local rental place... Netflix does a great job shipping tons in and out a day... It's not a simple operation and if they have an issue that makes ONE day slow down it really isn't a big deal...

Get a LIFE!

No biggie as far as I'm concerned, as long as it i...

2008-08-14T08:52:00.000-07:00

No biggie as far as I'm concerned, as long as it is/was relatively brief. And the fact that NF posted the issue on our home pages and offered compensation is - believe me - a huge leap forward in their communication skills and pro-activity. So it's rather ironic that when I tried to send them a note of appreciation via 'Suggestions : How can we improve our site?', I discover that even this last vestigial e-mail conduit has been nixxed. Now I'm mad too, since I've always thought that they should have phone and (functional!) e-mail customer service, depending on the nature of the issue. Maybe they think that this blog serves the same function, but then they should have a 'General Topic' thread that floats in, say, the #3 slot so poopheads like me don't post off-topic!

Bad timing Netflix. I just rejoined Netflix (was ...

2008-08-14T08:15:00.000-07:00

Bad timing Netflix. I just rejoined Netflix (was a non-stop customer for over 4 years) after giving up on their poor level of service. I was happy for many years, but found it was always getting worse. Finding out that they stunt the delivery of movies on purpose still angers me to no end.

Now this "delivery problem" pops up just days after I rejoin. I am not impressed. I will go back to Blockbuster if this is not fixed by the end of the day today. And this time I will not come back.

Also frustrating is that I can only leave this comment here. Netflix your site is purposefully set up so that I cannot send this any other way. Very bad protocol. The clock is ticking. You have gained a lot of customers from me, but I will speak ill of your company if this isn't resolved pronto. I want my money back.

Ken, it's not available at our one Blockbuster and...

2008-08-14T07:49:00.000-07:00

Ken, it's not available at our one Blockbuster and there's a waiting list because the entire senior Honors English class has the same assignment and they all seem to have waited until the last weeks of summer to do the assignment.

As for the library, yeah, right!! Our library doesn't rent DVDs. I live in a small town, my options are limited. I should be able to count on what I have already paid for.

Watch it now is not an option for us as we don't h...

2008-08-14T07:33:00.000-07:00

Watch it now is not an option for us as we don't have enough room for the whole family to huddle around a 17" computer monitor to watch a movie. Plus the title selection and quality is horrible.

They just need to be more open about the problem and timelines.

Obviously Netflix recognizes that this is a servic...

2008-08-14T07:20:00.000-07:00

Obviously Netflix recognizes that this is a service you paid for that you're not receiving which is why they said they would credit your account. Also comparing a non-necessary entertainment service to a necessary utility like gas or water is a poor analogy.

To those people who say this is "no big deal" or "...

2008-08-14T07:13:00.000-07:00

To those people who say this is "no big deal" or "chill out". This is still a service that is paid for and advertised as a three day delivery. I know that this is a meaningless problem in the grand scheme of life and in the world. But would you be so forgiving if it was your electricity, gas, or water that was interrupted for a week? If it was some other area of your life that a service was paid for that was impacted would you just write it off as Oh Well? For those who have not had problems with Netflix, that is great and I hope it continues. But this does happen to myself and other people on a regular basis. have a nice day

Sephora0128, why not rent the movie at Blockbuster...

2008-08-14T07:04:00.000-07:00

Sephora0128, why not rent the movie at Blockbuster so your daughter can get her assignment done.

or you can get it from the public library for free!

Day 4... Checked my account.. Again, it's on hold....

2008-08-14T06:58:00.000-07:00

Day 4... Checked my account.. Again, it's on hold.. Again, I fixed the problem.. Again, I call NF customer support to see what's going on.. Again, they say everything looks good.. But this time, they tell me to check with my bank to see if the address is correct on my card, which I did and everything is correct.

Again, my Ruko and DVD's still are not working...

What will Day 5 hold for me...

Stay tuned..

Sephora0128, why not rent the movie at Blockbuster...

2008-08-14T06:51:00.000-07:00

Sephora0128, why not rent the movie at Blockbuster so your daughter can get her assignment done. I'm willing to cover your $5 rental fee for the day if the credit that Netflix will issue to your account is not enough to pay the rental cost.

Netflix have provided excellent value for my membership for the past three years that I'm willing to give them the time to fix these current technical issues.

I wonder how many of these Netflix apoligist are a...

2008-08-14T06:43:00.000-07:00

I wonder how many of these Netflix apoligist are actual Netflix employees?

"Calm down, it's just a dvd" doesn't fly, it's not just a dvd. Netflix is a service which is paid for. Netflix has failed to provide said service and the customer has every right in the world to complain.

It only irritates people more when someone says "c...

2008-08-14T06:17:00.000-07:00

It only irritates people more when someone says "calm down" especially when the person saying it doesn't know jack about other people's situations. I want to get what I pay for and I've prepaid to have DVDs at my house in a timely fashion. My daughter has a school assignment due Monday and she has to watch Freedom Writers, so it's not "just a Movie", it's how her senior year starts. Without the movie watched, she starts the year with an incomplete. I don't call that "just a movie."

Calm down folks. We're talking about movies here. ...

2008-08-14T06:11:00.000-07:00

Calm down folks. We're talking about movies here. Poop happens. Netflix has been great to me over the 3-4 years I've been a member.
I can certainly put up with the occasional glitch in the system.

People and their over reactions never cease to amaze me.

Honestly I can live without DVDs for a few days. I...

2008-08-14T06:01:00.000-07:00

Honestly I can live without DVDs for a few days. I just hope they don't rush the fix and that they actually try to fix all the bugs they can find. I would expect as a consumer to be reimbursed for my losses while the service was down at no fault of my own.

I suggest you all check your queues. Mine went fr...

2008-08-14T05:59:00.000-07:00

I suggest you all check your queues. Mine went from a "processing" state to my movie being completely removed from my queue. I had to re-add it back and send it to the top. Just make sure to keep tabs on your queues.

If I had known about this issue before yesterday afternoon I never would have put my three remaining movies in the mail yesterday. However, they sent me an email yesterday morning so I thought the problems were resolved. Wish I had seen this blog first. I'm getting angrier by the day and a 5% credit "ain't gonna" cut it.

Have seen my returned DVD's get delayed in being c...

2008-08-14T05:54:00.000-07:00

Have seen my returned DVD's get delayed in being credited, and whilst my queue tells me three new ones were to ship yesterday, they did not. I did NOT receive any personal notice from Netflix but had to read the Important message on the website when I logged in again. No personal touch, no clear explanation of what a credit means, nor whether or not I would receive one. I have enjoyed much better service and selection from Netflix over Blockbuster and am hesitant to dump and run back to them. However....a little better and more open communication from Netflix would be appropriate. After all, how hard is it to send an email:

Just got notice that the movies in my queue will b...

2008-08-14T05:51:00.000-07:00

Just got notice that the movies in my queue will be shipped Wednesday....as in next week! They rec'd our returns yesterday which makes an entire week delay....which means something really serious must have happened at headquarters.

Wow you guys need to chill out. This is not the e...

2008-08-14T05:31:00.000-07:00

Wow you guys need to chill out. This is not the end of the world.

Even though this is the first problem I have ever ...

2008-08-14T05:07:00.000-07:00

Even though this is the first problem I have ever had in my years with netflic, my patience is growing thin. I have been waiting for delivery since Monday. Today is the first day that the instant announcement regarding the problems netflix is encountering. I would have appreciated the info much sooner. As this is a paid service I am expecting a credit to my account.