Comments on The Official Netflix Blog: Netflix Shipping Delay

With all of the management assurance that problems...

2008-09-11T12:31:00.000-07:00

With all of the management assurance that problems have been solved, there still is something wrong. Entries in myy queue today all show "very long wait", even though 3/4 of items are "Lost,season 1" and classic films from the 30's. The $2 credit I got last month won't cut it. What is the real story???

Netflix is acting like a company who is about to c...

2008-08-27T14:57:00.000-07:00

Netflix is acting like a company who is about to change course. Movies on Demand anyone??

This shipping thing is SMOKE!!

What I'd like to know is why in the hell doesn't n...

2008-08-25T01:15:00.000-07:00

What I'd like to know is why in the hell doesn't netflix offer email support?

It's obvious they cut corners, especially when it comes to customer service.

Does anyone know why there are still delays in the...

2008-08-24T12:28:00.000-07:00

Does anyone know why there are still delays in the SW? I sent movies back, (there are 92 in Q) Only one movie was shipped and the others are just sitting there waiting to ship? It says they will ship Monday, a week after they received the other ovies I sent.

Ummm, so when exactly are we supposed to receive a...

2008-08-21T17:36:00.000-07:00

Ummm, so when exactly are we supposed to receive a credit because my movies were definitely delayed and I was DEFINITELY charged the same monthly fee.

I mailed out my dvds on the 10th and it's the 19t...

2008-08-19T13:49:00.000-07:00

I mailed out my dvds on the 10th and it's the 19th and i have recieved anything yet. I'm not sure if I should call or what's going on. It doesn't say they recieved my dvds either.

I am tired of reading the posts of those whining a...

2008-08-15T19:27:00.000-07:00

I am tired of reading the posts of those whining about those whining. I pay a monthly fee to have movies, I have NO movies, they all got returned in the mail Sunday night so I could have new movies for this week. Guess what I have NO movies at all. I did an email and that really helped (not). So since I missed out on a whole week of no service I get a 15% discount...well the math to me says it is 25% I am OWED and that does not include any amount for my being inconvenienced. At the least they owe me a refund of 25% and better yet to keep me as customer they should offer me an additional savings. See even if the 'movies' get mailed on Friday and they send out almost 10 million movies do you really think the postal service will have them to you on Saturday? Hmmm, no. Not to mention on my queue some of the movies are missing and some of them say processing. So as far as I am concerned non have shipped. I have a Blockbuster three miles away. I know where I am going tonight and from now on.

I have been a very happy member since 2005. I can'...

2008-08-15T12:48:00.000-07:00

I have been a very happy member since 2005. I can't believe the bunch of whining people posting her. Netflix did communicate via e-mail about this issue before I heard anything on the news or read this blog. Netflix, this time and in the past, immediately owned up to any problems and issued credits. If you can't wait a couple of days for a movie, you need to get a life. Remember people, they are only movies...

Hey Netflix, keep up the great work! I love your service!

Fine, the system's coming back, but now my queue i...

2008-08-15T12:44:00.000-07:00

Fine, the system's coming back, but now my queue is all messed up. Items that I had at the top of the queue disappeared. Bad business practices are just bad business practices

I find it interesting that, although Netflix's com...

2008-08-15T08:54:00.000-07:00

I find it interesting that, although Netflix's computer system can't ship my movies, it's still working well enough to let me know my credit card expires at the end of the month.

Because what I'm *really* worried about right now is how they're going to bill me next month.

For all those people who are saying that "it's jus...

2008-08-15T07:01:00.000-07:00

For all those people who are saying that "it's just a movie--read a book," I help organize an ongoing movie night with friends. We have been getting together for the past 3 years to watch episodes of "Buffy," then "Firefly," and now "Angel." We started hosting our own after FOX nixed local theaters that were showing reruns for free, and we depend on Netflix to get the DVD for our necessary episodes on time. Yeah, I'm switching to Blockbuster!

What amazes me that after several days of NO SERVI...

2008-08-14T23:17:00.000-07:00

What amazes me that after several days of NO SERVICE, you cannot cancel you service back to the date of NO SERVICE. According to the latest rep, their online is down and cannot do anything until it comes back up. Of course, you can cancel online but for go the remaining days of your service. How do they get away with that???? How do you get to charge for a service you do not get? I don't think the cable company gets away with that after a day or two. Where is the Better Business Bureau? I hope you all email them.

What get's me about this whole thing (besides the ...

2008-08-14T21:01:00.000-07:00

What get's me about this whole thing (besides the obvious) is how Netflix is trying to deny the impact to their customers. Below is a quote:

Except from news.cnet.com:

Although there is no guarantee of timeliness to Netflix customers, they have become accustomed to very rapid shipping of their discs, and Swasey said it was vital for Netflix to get in front of the issue. But he said that, "There's been very little negativity around this. Maybe two dozen people have vociferously complained, out of 8.4 million members. There's no hue and cry from the populace, because we do continue to provide excellent service."

http://news.cnet.com/8301-1023_3-10017200-93.html

I'm an old retired programmer that started in the ...

2008-08-14T20:29:00.000-07:00

I'm an old retired programmer that started in the 70's (go ahead and make jokes). I cannot imagine how the Netflix distribution system can be down for 3-4 days. That's their business. On crucial systems in my day, heads would roll if the system was down for a few hours. That aside, what is wrong with expecting to get what you paid for. So many blogs indicated to "chill", read a book, etc. So what you don't get what you pay for. I have hundreds of books, but when I pay for a service to view movies, I want that service. Please do not offend the people that just want what they pay for.

damn, if not getting a movie shipped to you for a ...

2008-08-14T19:02:00.000-07:00

damn, if not getting a movie shipped to you for a day or two stresses you out that much, it sounds like you need to re-evaluate your life.

Have you guys at Netflix considered using Twitter?...

2008-08-14T18:47:00.000-07:00

Have you guys at Netflix considered using Twitter? I find you are so far ahead of the game in most areas and was thinking this would be a good time to be using Twitter.

Thanks for being the best customer service company in America, once again.

Given Netflix can lose part of its system for thre...

2008-08-14T18:29:00.000-07:00

Given Netflix can lose part of its system for three days I just "backed up" my 176 movie queue to pdf just in case.

To all the whiners about delays and poor service.....

2008-08-14T17:34:00.000-07:00

To all the whiners about delays and poor service... What the hell is your problem? Did you sign up last month? I've been a Netflix customer since 2000 and they have their problems now and then but they've always owned up to them before I even saw the problem. What? Are you saying Blockbuster online is better? Netflix lowers their price while Blockbuster raised theirs. Grow up.

It's clear that Netflix' business model isn't as c...

2008-08-14T13:33:00.000-07:00

It's clear that Netflix' business model isn't as customer/quality focused as they would like us to believe. First, odds are this outage was caused by sloppy testing of a system change, inadequate back up systems or both. Further, their IT people have hosed up their system so bad that it's been down for two days and still no eta for recovery. But the strangest thing is to see a self described customer oriented company let an IT issue stop their business operations dead in its tracks. Netflix should have all hands on deck with their sleeves rolled up continuing to get those dvds out. But they either can't or won't. Combined, these are big indicators of much larger problems with the company.

Funny that the "Get another movie for only $2.58 a...

2008-08-14T12:58:00.000-07:00

Funny that the "Get another movie for only $2.58 and we'll send it Friday. Upgrade to the 5 at-a-time (Unlimited) plan now!" should show up when viewing my queue when cannot even get the three disks already stuck there out the door.

To those who say chill out about Netflix----Rememb...

2008-08-14T12:55:00.001-07:00

To those who say chill out about Netflix----Remember, they get their money promptly, but they don't send movies promptly...If the movies are stuffed manually why couldn't they keep doing that??? And the Netflix customer service people are a bunch of snotty nosed losers..The software they use sucks and they continue to throttle...As a Blockbuster subscriber I do pay more but I get way more movies..and they compensate you with free movies when they screw up..Netflix gives 50 cents off the monthly bill..Sad..

Dude, they're NOT doing this to SAVE money!!! C'mo...

2008-08-14T12:55:00.000-07:00

Dude, they're NOT doing this to SAVE money!!! C'mon now! No company WANTS this to happen. It's bad publicity. They're not doing this for the 2 stamps!! Anyway, downgrading doesn't help you till your next billing date. They've been quite good for years, they're allowed to have one bad week. And compared to Blockbuster, I'll take these guys any day. Patience- by Monday it'll all be cleared up I'm sure. :)

I've already reduced my Netflix subscription - due...

2008-08-14T12:39:00.000-07:00

I've already reduced my Netflix subscription - due to ongoing and INCREASING delays - DVDs often not shipping on the day a return was received. The customer service Rep. told me on the telephone in June, he "hoped" the delays would not continue. Evidently, "hope" is not enough. In the midst of slowed business and shrinking dividends, let's just consider the number of mailings @ .58 ea., they saved in the past two days.

The (online) banner in my Queue stated, "We're sorry to report that we continue to experience issues with our shipping system..."

Well, tell you what, I AM HAVING ISSUES with the shipping system, too.

Evidently, it's time to reduce the subscription AGAIN, hey Andy?

I downgraded my Netflix account to 1 movie at a ti...

2008-08-14T12:17:00.000-07:00

I downgraded my Netflix account to 1 movie at a time(unlimited) from the 3 at a time plan because of this problem. If it doesn't get properly handled, I will cancel altogether.