tag:blogger.com,1999:blog-2765056849626104020.post1780824872875017687..comments2008-09-23T22:45:10.677-07:00Brenthttp://www.blogger.com/profile/07305785895310871981noreply@blogger.comBlogger201125tag:blogger.com,1999:blog-2765056849626104020.post-60831769451233269312008-09-23T22:45:00.000-07:002008-09-23T22:45:00.000-07:00The <A HREF="http://www.discount-shippingonline.com/" REL="nofollow">Shipping Service</A>is a very useful and very needable service...So it should be delivered on time..it will depends on good <A HREF="http://www.discount-shippingonline.com/" REL="nofollow">Overseas Shipping Cost</A> and perfect service.Roddickhttp://www.blogger.com/profile/06707110198951817626noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-45404761842804177332008-09-19T18:33:00.000-07:002008-09-19T18:33:00.000-07:00Suggestions to anyone still having shipping problems:<BR/><BR/>1) Contact customer service through the 'help' link, and, if necessary, your local USPS branch, to get the problem resolved to your satisfaction.<BR/><BR/>2) Accept that you're just one of those people that gets shafted by life, and suck it up.<BR/><BR/>3) Cancel your membership.here to helpnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-62295804114333176862008-09-18T07:38:00.000-07:002008-09-18T07:38:00.000-07:00Are their still problems with the delivery system? This time around I never received one of the disks although they marked it shipped and returned... and I received the wrong movie in the correct sleeve (which wouldn't have been a big deal if the movie I received wasn't a crappy movie I barely made it through the first time).Jayejoculation.comnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-87212372830555123282008-09-17T21:06:00.000-07:002008-09-17T21:06:00.000-07:00I have yet to see any discount reflected in my monthly charge and I have not been receiving my movies timely since this fiasco and the movies I've been getting are in really poor condition!!!!pahanoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-61220575226665137052008-09-17T10:32:00.000-07:002008-09-17T10:32:00.000-07:00I also did not receive my 15% discount.Bradhttp://www.blogger.com/profile/08183606748857332492noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-88899339278452321302008-09-15T19:52:00.000-07:002008-09-15T19:52:00.000-07:00September 9 to 15 sounds like a reasonable (but obviously less than ideal) turn around time. Imagine the discs weren't picked up until September 10. The earliest they could arrive at Netflix is then September 11. If delivery took 3 days instead of 1 -- which is certainly not unheard of -- Netflix would receive them September 13. Netflix's hubs are closed Saturdays, so the discs wouldn't be processed until September 15.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-9738677216937896632008-09-15T18:13:00.000-07:002008-09-15T18:13:00.000-07:00I was part of the class action settlement and found that the last set of DVDs I sent back on Sept 9th were not received until today Sept 15th. The fact that my account use ended on September 13th and this was the only significant delay during the previous 3 weeks of shipping makes me wonder if it was just an unfortunate co-incidence or by design...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-68307442868077124712008-09-12T21:49:00.000-07:002008-09-12T21:49:00.000-07:00dennis, log into netflix.com, click Help, then click on DVDs, Mailers, and Shipping.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-80797776251845959162008-09-11T22:17:00.000-07:002008-09-11T22:17:00.000-07:00Why is netflix not returning complaints I've sent 3 dvds back to netflix on the 30th of august and have not received any new ones and this is the only place i can find to complain i would really like a response!!Dennishttp://www.blogger.com/profile/10415363498928440713noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-59847304117908027152008-09-11T16:49:00.000-07:002008-09-11T16:49:00.000-07:00Thanks for letting us know more about the problem, being a programmer myself, I know how much hardware can really screw up a system. <BR/><BR/>I just experienced another possible artifact of this problem though.I Added a 3 disk series(Blue Ray) to the top of my que, and your system sent me disk 3, yet disk one still has a "very long wait". Could the series algorithms be screwed up since you had a period of data loss that may prevent it from knowing what you had last?<BR/><BR/>Figured I'd post here, since I'm unable to find any published technical defect submission email address. It definitely used to work in the past, now I have movie that I can't watch until the other two come out of "long wait" status.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-46286328585740846322008-09-11T15:31:00.000-07:002008-09-11T15:31:00.000-07:00Becky, just click 'report problem' next to the movie at the top of your queue. Or else click on the 'Help' link at the top of your screen, and report it there. On that same help page you'll see 'Contact Customer Service', and clicking 'other' will bring up one of their many phone #'s as well as your current account verification code (which constantly cycles, btw, so people can't call in with our actual account #).Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-32466172246516181522008-09-11T14:52:00.000-07:002008-09-11T14:52:00.000-07:00how exactly does one report a dvd not received - is there a customer service number. <BR/>beckyrbeckyrhttp://www.blogger.com/profile/05129327342650189476noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-52051640692639039402008-09-11T14:29:00.000-07:002008-09-11T14:29:00.000-07:00I would like to register a serious complaint about Netflix service to APO's. While I realize Netflix has absolutely no control over the time lag for APO customers, this fact in itself should propel Netflix to cater to overseas customers by allowing them to report late delivery shortly after the movie is in the mail. We used to be able to report a movie late in arriving, but recently have noticed a disturbing message that pops us, preventing you from making a report until 10-12 days AFTER the movie was originally mailed. The old feature, which allowed us to report movies late in arriving was the ONLY thing that made Netflix workable for the huge customer base that resides overseas on military bases, diplomatic posts, and a host of other US communities overseas. We are seriously considering dropping our many-year membership, because we feel Netflix is not catering to customer needs. <BR/><BR/>Lisa W.<BR/>US Embassy CairoAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-57812665770852321092008-09-11T13:36:00.000-07:002008-09-11T13:36:00.000-07:00Maybe my post was a charm! It looks like it's fixed now. :-) (You can all thank me later -- hahaha)Karenhttp://www.blogger.com/profile/10988110341260022420noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-44800757848368788502008-09-11T13:34:00.000-07:002008-09-11T13:34:00.000-07:00I see that everyone (?) is having the "Very Long Wait" issue - I had a few that said that before, and now that I've moved them to the top of my queue they are on the way (one from MD and one from CA, but that's OK with me). I'm now as curious as everyone else what's going on. It's distressing that we're not getting info on this new problem, even a newer blog post than from back in August.Karenhttp://www.blogger.com/profile/10988110341260022420noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-29763424274700574082008-09-11T13:09:00.000-07:002008-09-11T13:09:00.000-07:00I, too, have noticed that everything is marked 'very long wait' including those soon to be released films. Are powers that be @ Netflix totally aware that the system is still not up to par? I am also experiencing long delays in receiving films as well as I've had to score several films as returned just so the next one will ship. <BR/><BR/>Someone mentioned they were getting series discs out of order. I find that if a new release series disc 1 is on VLW (and I assume now that it will be upon release), I move the other discs in the series to the bottom of my que and watch it to see what happens.<BR/><BR/>A major complaint I have is the fact that ALL new releases I have in my queue go immediately into a 'very long wait' period for several weeks before I manage to get a copy. In several cases for films that I really want to see NOW, I've gotten from my local Blockbuster. <BR/><BR/>I've tried Blockbuster On-Line once in the past and was not 100% satisfied with it and didn't continue on after a 2 week trial period. During that trial, I kept my Netflix account active. But if Netflix doesn't get it's act together quickly, I just might quit and go to Blockbuster. I have been a loyal Netflix customer for over 4 years, but I look for and pay for service. I'm not getting it right now, but I am still paying....Earth to Netflix, wake up, you have a major problems here.Karen H in NChttp://www.blogger.com/profile/13732638672537005826noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-84234247524986793222008-09-11T12:42:00.000-07:002008-09-11T12:42:00.000-07:00sept 11 th NOW WHAT I have 8 movies/tv shows in my queue and ALL 8 have VERY LONG WAIT what are the odds of that!!!!umozireAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-8717351810010752542008-09-11T12:37:00.000-07:002008-09-11T12:37:00.000-07:00Not sure what new glitch has occurred but every movie in our queues says "Very long wait" including movies that aren't even out yet. Hopefully it's a technical glitch with the pages and nothing more serious.Sephora0128http://www.blogger.com/profile/15915437102430283561noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-29177663587343448182008-09-11T12:33:00.000-07:002008-09-11T12:33:00.000-07:00Now all movies in queue show "very long wait". What now???!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-22844881979794693612008-09-11T12:13:00.000-07:002008-09-11T12:13:00.000-07:00This is 9/11/08, and I just wanted to let somebody know there may be a problem with the Queues. Every single movie in our queue says "very long wait" in the availability column. I don't think that can be possible, can it? It wasn't that way a day or two ago with the same movies. well, I don't know if this is the place to tell you, but I just thought someone might need to know in case there is a problem on your end. Thanks!Rosezillahttp://www.blogger.com/profile/12265953530935691847noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-32574951828252823352008-09-11T05:47:00.000-07:002008-09-11T05:47:00.000-07:00i continually have issues with your shipping and yet there is never an issue with your billing time. it takes 2days for a movie to be received by you has been my average. now that these shipping issues are so called fixed it is taking 4days to receive notice you have the movie and are shipping out next title. What really bothers me is i had know problems when i was on your higher priced plans, is this coincidence that i see these problems nowAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-51115773163992397842008-09-10T06:00:00.000-07:002008-09-10T06:00:00.000-07:00I'm not so sure everything is fixed even now. I sent back a disc that wasn't showing up returned until I reported it missing...then it suddenly appeared. Now I am waiting on confirmation that the three I mailed from the post office Monday morning were received. In my free trial period it only took a day...things slowed down after that.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-17235858015619386212008-09-09T21:06:00.000-07:002008-09-09T21:06:00.000-07:00Thanks for the clarification, Wayno, but the problem isn't where it comes from so much as the additional 2 to 3 days that it takes to reach us, when we'd be perfectly happy to receive the next locally available disc. Sorry you keep missing the obvious.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-13497315993497501562008-09-09T20:30:00.000-07:002008-09-09T20:30:00.000-07:00Perhaps you never heard of the term "drop shipment."<BR/><BR/>this may clarify.<BR/><BR/>http://en.wikipedia.org/wiki/Drop_shipping<BR/><BR/>Amazon uses this technique, as do the car manufacturers. Parts for a car in Southern California, may come from a dealer inventory in Rhode Island.<BR/><BR/>It's transparent. You get your part, but you may not know where it came from, till you get the invoice.<BR/><BR/>Waynowaynohttp://wayno.livejournal.com/noreply@blogger.comtag:blogger.com,1999:blog-2765056849626104020.post-40743655265450381722008-09-09T19:53:00.000-07:002008-09-09T19:53:00.000-07:00<I>"Why can't Netflix indicate where the DVD will ship from (or at least if it is not local) so we the user can decide what to do. Or maybe there could be an option where we only take DVDs from the local shipping point.</I><BR/><BR/>GOOD QUESTION! Not that it's the first time that its been asked, but until we get an answer, let's all keep asking. User suggestions can also sent via the 'Contact us' link at the bottom of every page (click on 'Movie Correction' or 'Title Request' for the cleverly hidden drop-down menu).Anonymousnoreply@blogger.com