tag:blogger.com,1999:blog-2765056849626104020.post-43165259133657752452007-07-25T11:21:00.000-07:002007-07-25T11:21:00.000-07:002007-07-25T11:21:00.000-07:00My issue with the situation wasn't that netflix was down... that happens. I work in IT, I certainly know that downtime happens.<BR/><BR/>The issue as I see it (and I commented in the suggestions thread) is that it seems that netflix could be more upfront about problems, whether that is downtime or Doctor Who Season 2 Disks or whatever. <BR/><BR/>I love netflix and I recommend it to everybody I know (and I give them reasons to choose it over BB:TA, too). The occasional bad day will not change my mind.<BR/><BR/>But when there are problems, I'd like more info about the situation and when DVDs are involved, maybe more info about what is being done to correct the issue.<BR/><BR/>Perhaps the little notification we all got when trying to access netflix could have mentioned something about DVDs being shipped & processed so we didn't have to call customer service or look at other websites to find out whether or not that was happening. That would have been nice.<BR/><BR/>I think fewer people would have freaked out yesterday if there'd been a bit more information up about what was wrong and some assurances that dvds were being processed and folks were working hard to correct the problem as quickly as possible.JoniWhttp://www.blogger.com/profile/10412511436875061442noreply@blogger.com