These ratings reflect the average performance of all Netflix streams on each ISP. The average is well below the peak performance due to many factors including home Wi-Fi, the variety of devices our members use, and the variety of encodes we use to deliver the TV shows and movies we carry. Those factors cancel out when comparing across ISPs, so these relative rankings are a good indicator of the consistent performance typically experienced across all users on an ISP network and a great way to see which ISPs offer the best Netflix experience.
Greg
Greg Peters is vice president of product development at Netflix
