Sunday, March 11, 2012

New Netflix Support Site

Netflix members, we are excited to announce the recent launch of the New Netflix Support Site   This will be the definitive source for finding answers to frequently asked questions and resolutions to known issues.

For example, let's say you are having Silverlight problems, but aren't exactly sure what to ask.  You can simply type in 'silverlight' and be presented with a result set that can then be narrowed down.




Or, simply use Google and then go directly to the resulting article on our site.  The example below is a more targeted query.





Clicking on the top result will take you directly to the answer,  Connect Apple Mobile Device to your Netflix Account




In the upcoming weeks and months, we will continue to add to and update this Knowledge Base, as well as provide a simple mechanism for feedback on article relevance.

-- Mike D. Kail,  Vice President of IT Operations