Thursday, June 16, 2011

Minor Update to Member Reviews

Hi, Tom Willerer here from the product team with an update for those of you who post reviews on the site. We’re removing avatars, nicknames and bios associated with reviews, as very few Netflix members use them. We’re constantly working to improve the Netflix experience, and by removing these little-used features we are simplifying the review process.

1,393 comments:

  1. This should go over real well :-P

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  2. netflix,the company that doesnt care anymore.you people just dont get it do you?

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  3. So you are essentially getting rid of another way people can use to find movies?

    What is the point then of having "critic picks" if you are already eliminating the ability for netflix user a to see all of netflix user b's reviews? Isn't this essentially the same thing?

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  4. "Pardon us while we continue to remove all functionality from our website."

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  5. If you are unhappy with New Look and Feel for the Netflix Website Blog site being full.

    Fax comments to Netflix Corporate
    Fax number 408.540.3737
    Attn. Reed Hastings
    Netflix, Chief Executive Officer

    Or call 408.540.3700 Press 5 for enter by name starting with first name and then last name using keypad.

    Michael Spiegelman, Director of Product Management

    Andrew Rendich, Chief Service and Operations Offers

    Reed Hastings, Chief Executive Officer

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  6. Obviously most of the earlier comments are from people who are upset. I would say this: I can see that the avatars and bios are less useful, but some sort of nickname (and a registered one at that) is important to me when I look for reviews. If all reviews are anonymous, I don't know which ones I can trust.

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  7. http://www.netflix.com/WiHome?fcld=true

    To access watch instanly without current changes.

    PS We don't like the reduced functionality. Please add back sorting, ratings, titles, and previous viewed. Please respond to the outcry of your customers.

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  8. Bad Idea. I count on particular users reviews, ones I find dependable to select movies to watch. I also write a lot of reviews for the same purpose for others who may share my tastes. Makes no sense.

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  9. EMAIL CONTACTS
    Leslie Kilgore Chief Marketing Officer
    lkilgore@netflix.com

    Reed Hastings Chief Executive Officer
    rhastings@netflix.com

    mailservice@netflix.com
    info@netflix.com
    discship@netflix.com
    customerservice@netflix.com
    cs_mail@netflix.com

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  10. Yay, MORE reduced functionality.

    The reviews aren't even easily accessible, thanks to the new child and monkey-approved UI.

    This thread is going to fill up to 5,000 pretty darn quick. We're still angry. Ignoring us won't make it go away. We are going to flee to your competitors, and you will deserve to crash and burn.

    I've been a netflix subscriber for over five years and have had no complaints until now.

    DIAF.

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  11. Way to continue shitting on your customers. I am officially canceling my account tonight.

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  12. how bout getting rid of the new format - IT SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  13. I was expecting an announcement that you were bringing back the old format. Instead you are taking more away?! Are you TRYING to make people cancel accounts?

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  14. I am officially canceling my account - Hello HULU!

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  15. what are you people thinking? are you guy intentionally trying to piss off your customers?

    i cant possible comprehend how you all think these changes are improvements.

    im not sure how zero organization, no titles and a hideous slow layout would make things "easier"

    change this god awful trash layout before you make anymore "improvements"

    whats even more disturbing is the response from steve swasey claiming its eaisier, cleaner and most users prefer it, which we all know is a complete crock of $hit.

    your customers have spoken and you have chosen to ignore them. not smart at all seeing as how the market is beginning to get competitive. if netflix doesnt change this admonition (seriously it is soooooo bad) then i will with out doubt cancel my service.

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  16. Another step toward mediocracy. Nice. This all started when you tried to remove secondary user profiles, queues and the launch of the API. You've been slowly chipping away at all the features of Netflix... Sadly no one has taken the reins using the API.

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  17. reed.hastings@netflix.com

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  18. You are wrong. Your suggestions based on my previous rentals are always very bad but I check out other people's reviews all the times by clicking on their Avatar to see what other movies they liked/reviewed and what I should add to my queue.

    I haven't complained before, but I do in this case. How much could it add to costs to see somebody else's reviews when I can always see my own?

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  19. I don't mind the loss of the avatars. I found it annoying trying to change mine, so I never did.

    I DO think usernames should remain. It's always better to have transparency in any sort of review process, even when it's on a website where you've already payed to view the stuff.

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  20. I attempted to send my comment about my extreme dislike of the new streaming format. The new format is horrible. There are not as many choices and the time that it takes to scroll one by one looking for titles is awful. Please change it back to the way that it was!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  21. Netflix- do not remove or add any further functionality. Just get the site back to a usable state and make your customers happy!

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  22. Are you ever gonna update your movie's???? The new ones are still the old ones. Why can't your get the newly released DVD's like all the other sites?
    Not A Happy Camper,
    Thinking of going else where =(

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  23. @Chris: my tortured eyes thank you for posting that URL!

    So, Netflix: given all the hate directed at the awful, awful changes you're implementing, when do you expect to change back to the functionality we used to enjoy? I had replaced my cable subscription with Netflix, but I can surely go back any time.

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  24. What is wrong with the leadership at Netflix. You keep taking away things saying that these are things people don't want and yet you see how many people are upset over this.

    How about listening to the customers for a change!

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  25. Translation:

    "We want to further screw our customers, who we've already completely alienated with our moronic streaming interface."

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  26. Wow, I came on here to voice my concerns about reviews not coming through with proper punctuation. Also that I was unhappy that you removed the Friends feature some months past. Now I see this. (A "minor update"? How about a "major screw job"?)

    There was a time when I told everyone how much I LOVED Netflix. Those days are over. I will most likely be moving on.

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  27. (facepalm)

    That seals it. When my queue is done, I'm done with Netflix. The blatant disregard for customer opinions is a bridge too far.

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  28. As a form of protest, rate everything one star and leave this as your review for every movie you rate wether it's good or not.

    "I refuse to rate this movie properly until Netflix listens to it's customers and starts adding functionality to it's website rather than taking it away! Instead I have rated it one star as a way to show my displeasure with Netflix recent changes. If you feel the same way please rate movies in a similar fashion."

    See if that gets their attention.

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  29. I bet we'll 5,00 more comments within the next 5 days about how horrible the new site is ...and Netflix just continues to ignore the problem and hope it goes away.

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  30. It seems to me like they want you to leave. I don't think they can compete in the streaming business for much longer.

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  31. Good idea, but it won't let you use the word "Netflix" in a review.

    I wrote Net"flix" and it went through, but who knows if it will actually post.

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  32. Great! Now that they are finished with that "Minor Update" what will they do next? Remove the ability to watch video?

    Fix the update or put the old one back! In the meantime, try communicating with your users to let them know you atleast hear thier frustration and are working towards a solution!

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  33. You can not leave a post about the last update...well the enw look sucks!!!! HATE IT!!! hurts the eyes ........can we get an option if we want to have it or not?

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  34. I'm delighted to see that your stock is getting crucified today. :)

    Hopefully, it will continue to free fall until you pull your heads out, and fix the interface.

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  35. WOW! I did not think it could get any worse ... thanks for removing more ways to find good movies. I was waiting for a response to the previous change, but instead got this. Time to cancel!

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  36. Hey Gang, Martin here from Netflix. We will no longer be offering movies of any kind to rent or stream. We're trying to simplify things here. Thanks for understanding. Cheers!

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  37. I'm wondering what they're going to do with the rest of the site? Is this non-functionality going to apply to the regular DVD search?

    I'd be fine if they kept moron-o-vision for the barely sentient customer base they seem to want to cultivate, but gave people who actually like movies and choose them based on something other than the pretty pictures on the box more choices and functionality.

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  38. Sorry if I'm beating a dead horse, but, the day after Netflix adds only ONE new Android phone to their list for streaming support, THIS is the new discussion? This is the new update? Why couldn't you tell us where your efforts are going FROM THIS POINT to add new phones? Which phones? When? How much longer? Game Over Netflix. PEACE.

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  39. rhastings@netflix.com

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  40. Your updates are frustratingly anti-consumer. Is this what happens when a company becomes so large that it's customers no longer matter? No doubt someone who is completely out of touch at the top decided that there would be a new interface and we'll all love it. Corporate mandate.

    Having to go through twenty some pages to see what's available? That's completely insane. We want the ability to sort, a basic operation whos value is obvious to a ten year old.

    The functionality of your site has plummeted to unacceptable levels.

    While our money isn't important to you it is to me. As a result I'm downgrading my account to the bare minimum for now. I suggest others do the same.

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  41. Netflix, you continue to IGNORE your customers. You remove features that we want. You make changes that we don't want. YOU DON'T EVEN PROVIDE A METHOD FOR YOUR CUSTOMERS TO PROVIDE FEEDBACK REGARDING YOUR ACTIONS (other than this blog which fills up at 5000 posts). I am STILL upset about the UI changes, especially for the PS3 and PC, where the side-scrolling makes me NOT want to watch anything.

    The removal of Bios and Nicknames (could care less about avatars, but others may) is another nail in the coffin. I rely on that information to determine the credibility of the reviewer. I have a question, HOW DO YOU KNOW WE DON'T USE THEM??? Do you guys have Extra Sensory Perception (ESP) or something that tells you what I think and feel? Because you sure as hell have NEVER asked me and I've been an avid user of Netflix since 2006 (and have never been asked ANYTHING by Netflix). Seriously, where do you get your data for customer research?

    Netflix, do yourself (and your customers) a favor. Provide a feedback forum, or some sort of mechanism which allows your customers to engage PRIOR to making drastic changes to the usability of the product.

    I have already reduced my membership down to 1-disc a month program (from 3-disc) as a direct result of previous issues and changes. My next step is probably cancellation of Netflix altogether, at least until you guys decide to change your ways and stop relying on inaccurate customer data and get the real feedback from your real customers.

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  42. Bring back the old interface! The redesign is makes Netflix unusable!!!!!!

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  43. Why in the world would you remove all identifying information from the member reviews? What good is an anonymous review? Bad move, Netflix. Really bad move. You are worried about server space when you rule the movie delivery market? How stupid do you think we are?

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  44. Thanks, Netflix, for caring even less what your paying customers think. Their opinions matter more than your actions show.

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  45. I don't really care much about this change, as long as member reviews remain. It's the new "watch instantly" format that I find impossible to use. I am hoping for an announcement soon that you've fixed this.

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  46. Please change watch instantly back to the way it was. This is horrible.

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  47. Didn't they just add a % like you feature? Wouldn't that make you care more about who's review you were reading?

    Although, on the other side, I understand that it's easier to turn something off than police it.

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  48. Tell Michael Spiegelman to put back the RESUME watching movie button that his updates have deleted.

    The RESUME button is absolutely necessary.

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  49. I'm surprised that Netflix refuses to address previous comments related to the new user interface. To me, that is terrible customer service--Netflix won't even address the comments??

    What happened to the old Netflix that had such great customer service?

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  50. The funny thing is, with all of the extra pictures rendering on the front page, they are actually spending more on bandwith than they were in the past.

    As for the removal of the profile link on reviews:the reviewers profile picture, and user name isn't necessary, so I don't have a problem with removing that.

    However, I would atleast like to know how compatible the reviewers thoughts of the movie are to my own.Then have a link to more reviews by that reviewer.

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  51. When are you going to fix the UI you destroyed last week? You know the things wrong with it. Just look at the 5000 comments left in the previous blog (before it maxed out).

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  52. "constantly working to improve the Netflix experience"

    Please, don't piss on my leg and tell me it's raining. Removing more and more features is apparently deemed a necessity and that's all well and good- it's certainly Netflix's prerogative. But don't insult my intelligence by transporting me into some b.s. Catch-22 world where you lessen the value of your service and then tell me you're improving the experience.

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  53. I am accutly watching cable again because this new watch instantly is such a headache, I am seriously considering amazon I just signed up for there free trial, netflex better make some changes fast.

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  54. Again - Chiming in on the horrible interface you folks rolled out with the last announcement - online in various news sites you have received well over 25,000 complaints from irate users. Please understand that PC users are not using a gaming controller to peruse the site, and as such want, need and expect better functionality.

    Please reconsider and roll back.

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  55. "We’re constantly working to improve the Netflix experience, and by removing these little-used features we are simplifying the review process.
    Posted by T. Willerer at 8:21 AM "

    Why are they so little-used, T. Willerer? Because you gutted the community features. What's people's incentive to post reviews when you don't allow any kind of community to develop. No Friends feature and no comments allowed on reviews. Now a "minor update" where you're removing all identifiable info for reviews? What is this, something to do with legal privacy issues? Now that you're gutting reviews, the next "minor update" will no doubt be a regretful post that so few users are posting reviews that you've decided to scrap the feature altogether. Such a shame, really--you tried your best. You regret to inform us that you must put your energy into what the market actually wants and not what a few picky users with high standards want. Or maybe you'll just delete all the negative reviews. The fact that you don't feel the need for any more explanation than what you've given tells us all we need to know. My next minor update to you will be that I'm downgrading my service and on my way to canceling. Hopefully it will help "simplify" matters for you to have fewer customers.

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  56. Where are the critic reviews! That was one of the best part of your website. Looking at reviews of a movie you were considering and seeing what LA Times, NY Times thought about it!!

    This new website is an improvement.

    Wow! I've been a netflix customer for about five years and have never made a complaint before but this is horrible!

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  57. Waiting until the end of the month before I decide for sure if I want to make a "minor update" to the status of my membership here.

    I haven't been a member long enough to get really used to the old layout, but it was immediately obvious that they new design is a major step back.

    You guys are really trying hard to piss off your users just because some study says that people are too dumb to handle a fully functional interface. Thanks for not letting me decide if I'm too dumb to handle all those scary buttons and features. Maybe next update you can just automatically stream Jersey Shore when I sign in?

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  58. hate the new layout, it takes to long to find a movie to watch

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  59. First off, I did not comment on your previous update to the website even though I felt it was horrible. I thought that I would give it some time. This new update limits the user even more in their ability to search. I was not considering cancelling before, but I am considering it now. I find it offensive that you are trying to say these are updates to enhance the user experience. We all know these changes were put in place to control our viewing of certain instant titles. Shame on you guys.

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  60. Yeah, a little honesty would have been nice.

    "We realized we had to obfuscate our shitty selectio, so here are some big shiny boxes to click on. Please don't try to do anything other than click the giant shiny box."

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  61. How about fixing the watch instantly page Netflix. A simple roll back should do the trick

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  62. Wow, I was not expecting this. Netflix hates us so much they don't even care to know our names.
    FUCK YOU NETFLIX.

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  63. Netflix: I was a fan and a very happy customer from the beginning to just a few days ago. Now I'm looking for the "Close My Account" button. Unless these self-imposed issues with the site are addressed IMMEDIATELY, I'm gone, and I'm taking a bunch of others with me. NF has gone from "pretty good value" to "gives me a headache and I want it to go away".

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  64. It was already hard to find my reviews after I posted them to see if anybody voted on it -
    without my avatar and nickname it is now all but impossible to find them - I wont even bother writing any more reviews now.
    I am sure this is the first step in eliminating reviews entirely -
    which is the last interactive feature left on Netflix -
    Why are you so intent on destroying all social aspects of your site?
    Nexflix is nothing but an online video store now.

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  65. Did you know we can't say "netflix" in our reviews?!? WTF?!?
    I was trying to re-post the suggested review above and was told "netflix" was not allowed.

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  66. The days of me recommending Netflix to friends and family are over.

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  67. Well it has become very obvious that you really have no interest in your consumer base. It has been stated, one could even say scream, to return the old format.

    For a company that "says" they are based on customer satisfaction, you don't really seem to care if your customers are satisfied. There has not even been so much as a post saying we have read your complaints and will be addressing the issue.

    After being a loyal customer for the last 3 years, it saddens me to say that on 6/19/11 I will be cancelling my Netflix account.

    Maybe if enough of us cancel our accounts...you will listen then..

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  68. Tom Willerer, thanks but no thanks. I don't like what you are doing here. Michael Speigelman, I'm not excited about what you did. Steve Swasey, you WILL change the UI back.

    You guys are killing Netflix with your decisions. You are cutting your own umbilical cord and aborting your children who have been faithful to you.

    Your market research is not working. You must fix this before we all go away.

    If you don't, I shall organize protest in Los Gatos. The bay area is a small place with a lot of people.

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  69. The only people this new format is more useful to are people who rent 1 film per month and don't use the site for what it was originally intended for ...

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  70. The new layout is terrible, and removing the avatars and usernames from reviews is just plain dumb. Please return the site to what it was before you mucked it all up. It is becoming less and less satisfying every time a change is made.

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  71. Hulu: take note and do the opposite. Seriously, with Criterion moving over to Hulu, it looks all the more tempting now.

    Maybe with the next blog post, Netflix will disable comments.

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  72. One actual good thing I just noticed. We can now "manage video quality". I think Canada has had this option, but it was not available in the US (I think it was in the past, not sure).

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  73. We're canceling your membership just as you asked, effective Thursday, June 16, 2011. We hope you enjoyed the service – and we'd love to have you back someday.

    –Your friends at Netflix

    I just cancelled my account, since there is no direct feed back in the cancellation process, I sent a quick email to

    board@netflix.com

    Communications through this e-mail link are monitored by the Company's General Counsel, who periodically reviews the inbox and forwards messages to members of the Board, as appropriate. Responses to any e-mails will be at the discretion of the copied Board member(s) and/or the General Counsel. Messages concerning the Netflix service or account-related matters will be forwarded directly to our Customer Service department.

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  74. Done_with_netflixJune 16, 2011 at 12:52 PM

    Fuck you Netflix.

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  75. Wow, I've been with Netflix for many years and have always been the one to shake my head and say to my friends "why aren't you using Netflix? It's amazing!".

    But, now something has changed (not for the better!) with development of new strategies for the Netflix product and site.

    Recent changes have been pushed out without any real input from loyal customers...if the thought is that these changes will bring in some new customers....maybe. But,while they are getting a few new customers, Netflix is going to rapidly loose those loyal customers (like me) who have been big supporters of Netflix as it grew its business.

    I for one, do not find the Netflix "recommendations" very useful at all. What I do rely on is the average star ratings and reviews from other users, and the ability for me to quickly sort through all the "recommended" crap movies to find something I want to watch. Now, this functionality is all being removed from the site!

    I will not waste my time sifting or scrolling through pictures to find something. I will however start spending that time trying other services...Hulu, my cable on-demand....anything I can use to quickly find something to watch!!

    Netflix, please take the iPads and Android pads away from your product developers....or teach them to also test user interfaces on other platforms. Not all of us use an iPad or iPhone to "flip" through Netflix titles!!

    AAARRRRRGGGGGG!!!

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  76. "Hi, Tom Willerer here" Another fucking asshole.

    "We’re removing avatars, nicknames and bios associated with reviews, as very few Netflix members use them." People did use them until you fucking pricks removed the friends feature... that everybody used. What a fucking cunt you are.

    "We’re constantly working to improve the Netflix experience," Tell that to every one of you customers that you constantly keep fucking up the ass. Think new webpage or Silverlight for example

    "and by removing these little-used features" Like freinds or the ability to actually find something to watch.

    "we are simplifying the review process." Go fuck yourself.

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  77. I'm laughing at all the "Anonymous said...they don't like anonymous reviews" posts.

    Sincerely,
    Anonymous

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  78. Netflix. This is your peak, and the beginning of your downfall. Competition that actually listens to its paying customers will usurp you.

    Remember how huge and invincible Myspace was 4 years ago? And Yahoo 10 years ago? Yeah.

    QUIT. FUCKING. WITH. THE. SITE.

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  79. Cancelled until you can get your friggin' act together, Netflix! Sack up and admit the new changes are crap!

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  80. I keep checking the calendar and realizing that it's not April 1st. Your incessant streak of changes to the site sort of makes me feel like I'm Bill Murray in Groundhog's Day. Let me play that instantly. Wait, I can't, the interface is not longer usable. At least I can read comments other Netflix users have left. Oh wait, there's no point if I can't see their name and avatar. Pretty soon Netflix is going to start removing sound from its videos.

    STOP. SHARK. JUMPING.

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  81. How about designing functional and convenient user interfaces? That'd be an excellent start.

    All netflix interfaces have been getting worse with each iteration. The problems are too numerous to list so I won't even bother attempting to list them.

    Seriously. Fire the interaction design team and anyone responsible for approving these GUI abominations. It is mind-boggling that such a massive company can consistently churn out such horrible user interfaces.

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  82. I just emailed board@netflix.com

    If the people who make the actual financial decisions get enough feedback (I doubt most of them even know of the existence of this blog), then they may take the shiny toys away from overzealous developers trying to put their own stamp on a site that had very, very little wrong with it.

    Correct course Netflix before you're just another internet footnote trying to play catch up with a competitor that listens to the community.

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  83. I will be cancelling soon, before my monthly payment because of your Piece O Shit new format webpage.

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  84. So this says to me "Hey everybody, we're continuing to ignore your feedback, and the demands from out customers. Here's another change you probably won't like. Oh by the way, if you call, e-mail, post, or contact us in any way we won't really respond to you. We'll just pretend to listen while having absolutely nothing valuable to say in return." Hey Netflix. FIRE YOUR ENTIRE STAFF! You realize your stocks are down more than $9 just since Monday?

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  85. I'm rather amused by all this. No, I won't be canceling my account now. Netflix is still by far the best video site for instant and dvd. As long as that is the case it would be stupid for me to cancel. And that's unfortunately what Netflix is banking on.

    With that said, it's sad to see Netflix turning away from a customer-focused approach. I've had a Netflix subscription for 5 years and have watched then introduce "Watch Instantly" from the beginning and have seen the company grow first hand. I've always enjoyed being a customer as Netflix always seemed like a great thing to be a part of. I've watched them do great things, and it's sad to see what I call as the start of a downward spiral. It will be years before another company can offer the mass amount of titles as Netflix, but it will happen someday. Amazon and companies like them surely have the power to. And if not, if Netflix continues on this track, they'll be bought out eventually anyway. Hopefully by a company that cares about it's fans and truly respects their opinions. I mean I get it, some things just have to go, like when they dropped the Friends feature. I got it, I understood. They're reasoning seemed warranted. But lately that's not the case. And Netflix is making it clear it has no intention of listening to its fans and responding to negative feedback.

    As soon as someone can offer the catalog Netflix has or larger and proves to me they care about their customers, I'm gone.

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  86. Bah, sorry for all my "it's" and they're's that should be "theirs". Next time I'll proof-read. :P

    I blame Netflix.

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  87. Member Reviews are useless without the ability to click and see how that Member reviewed movies that I like/dislike. Unless I can see if we share similar opinions about movies, I have no idea whether their reviews are relevant to me.

    Also, the Critic Reviews are not currently available.

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  88. Account will be canceled on the 23rd, since the 24th is my billing date. Might as well use what I have already paid for with mailed movies. After that, I am gone. Been a costumer for a couple years but the new layout and now the review changes, I won't give another penny.

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  89. Do you realize that my account on Twitter of @hatesNetflixUI does a better job responding to people who twit about Netflix than you do?

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  90. I've already cancelled my Netflix account because of the new UI changes.

    I am willing to restart my service provided they offer the option to revert to the old interface, but I have no way of knowing it has been done now.

    Please update the Netflix blog if these changes have been reversed.

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  91. Scrolling in the new interface is still giving me a headache....

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  92. Since the change in format I find my self using amazon prime video on demand more. Now that your hacking more functionality out I will probably find my self using it even more still. Eventually I can just drop my subscription to netflix. I believe the biggest mistake you've made so far is removing the ability to view and sort on attributes like ratings, and year; which is the main reason I started using amazon prime again.

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  93. Seriously - first you change the totally workable and user friendly layout. I hate, really hate the new one. You must want people to change companies. I'm just about to do so.

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  94. Ditto on the comment "I was expecting an announcement that you were bringing back the old format. Instead you are taking more away?! Are you TRYING to make people cancel accounts?"

    I remember when you removed the old indication telling me how similar people are to me. That information was useful, but not critical. The new design really is a show stopper. I'm unhappy with this new proposal to take away things you already have, but the design is awful. Listen to your customers. We're not less angry. We're more angry about being ignored and treated like we do not know what we want.

    In general, what is the point of removing features that you used to have. Are you worried your interface is confusing to somebody? Who? Everybody I know liked the old interface and found it very easy to use. What...is...the...point? Why piss people off unless there is a very good reason to do so?

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  95. Huh. I just saw another user comment about Amazon Prime video. I did not know about this service. Those that read this might want to consider switching if the atrocious interface and culture of taking away functionality continues unresolved.

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  96. Email board@netflix.com with constructive criticism (there's plenty), everyone

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  97. "We’re constantly working to improve the Netflix experience, and by removing these little-used features we are simplifying the review process."

    If it's an improvement, the reason why it's an improvement shouldn't require a piss-ant explanation like this.

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  98. "Hi, Tom Willerer here" Another fucking asshole.

    "We’re removing avatars, nicknames and bios associated with reviews, as very few Netflix members use them." People did use them until you fucking pricks removed the friends feature... that everybody used. What a fucking cunt you are.

    "We’re constantly working to improve the Netflix experience," Tell that to every one of your customers that you constantly keep fucking up the ass. Think new webpage or Silverlight for example

    "and by removing these little-used features" Like friends or the ability to actually find something to watch.

    "we are simplifying the review process." Go fuck yourself.

    ReplyDelete
  99. You're making a lot of perfectly dreadful mistakes. Someone should be fired. Very poor business sense. You can't move product while making it hard for people to navigate your site. And, did you not realize that the reviews people wrote were like a kind of free advertising for you? How dumb!

    ReplyDelete
  100. You know. Instead of changing something else. Maybe you should fix the other problems people are already complaining about. Like, oh, I don't know. The new UI that you implemented? Did the 5,000 replies on the other post cease to exist? Really, if I wasn't already paid up for this month. I'd cancel my subscription. This is just asinine.

    ReplyDelete
  101. as a web designer it is honestly BLOWING MY F****** MIND to see such a large corporation REPEATEDLY roll out what have to be some of the worst executed and least thought out usability overhauls of all time.

    GOD. I don't want to cancel my account, I really don't. I love Netflix, even though the watch online selection is comparable to a Walmart bargain bin, but my anger with such poor decisions and then a complete and total cold shoulder to customers' overwhelming outcries of dissatisfaction make me think that I HAVE TO CANCEL my account just to prove a point.

    ReplyDelete
  102. the reason for them taking all these social functions away is because they have been talking to facebook about having it put on there.they are slowly putting the nails in the coffin lid on themselves.the same things that helped destroyed blockbuster will be the same for netflix.keep pissing off these so called little groups of people and eventually there is no one left.

    ReplyDelete
  103. Better start selling that Netflix stock people, company is going downhill fast.

    ReplyDelete
  104. Seriously put down the blunt for 2 seconds and press the restore button and let us have our user friendly Netflix back, then you can go back to screwing around and getting paid for it.

    ReplyDelete
  105. PLEASE NETFLIXS GO BACK TO THE WAY THE SITE USE TO BE UPDATES OR GOOD IF YOURE IMPROVING SEARCHING AND NEW MOVIES NOT MESSING UP THE WEBSITE MAKING CUSTOMERS WANNA CANCEL LIKE ME

    ReplyDelete
  106. Just a few competitors that probably care, probably have a better interface and probably have their own social network within ...

    http://www.amazon.com/gp/prime
    http://www.vudu.com
    http://www.hulu.com
    http://www.freemoviesaddict.com
    http://tv.blinkx.com
    http://www.blockbuster.com
    http://www.zip.ca/ (Canadian)

    ReplyDelete
  107. I have been a Netlix member for 5 years and have always been tremendously happy with your service, which I have recommended to all my friends. However, I am so frustrated with the recent changes to your website that I will be soon canceling it soon if the site continues to function as it is now. Seriously, who the heck thought the new layout, and removal of functionality was a good thing? please listen to your customers outcry.

    ReplyDelete
  108. Netflix must spend an enormous amount on advertising, almost everywhere I look I see an ad. If they listened to you all they could have less churn and more customers for much less?

    ReplyDelete
  109. Yah, I'll be leaving Netflix. It's getting more and more stupid. It's bad enough it takes FOREVER to get new movies, and some new movies, say, BATTLE L.A. is still in the save section, but NOW THIS?!?!?!? Netflix, you SUCK.

    ReplyDelete
  110. There is only one reason a company does this kind of stupid thing. Money. They don't give a damn about me or you. This is all money driven. Isn't greed beautifil? Not if it looks like the new Netflix user interface. How sad to see such a great service go SO wrong...

    ReplyDelete
  111. Reduced functionality AND a user-unfriendly UI in this day and age?! You have GOT to be kidding me. "We're constantly working to improve the Netflix experience" is beyond a joke at this point. Congratulations, Netflix, for showing us that you don't need to care what your customers want; after all, there's no competition, right? Keep on keepin' on, netflix, and pretty soon WE will all be movin' on.

    ReplyDelete
  112. Simply adding to the tally of completely dissatisfied customers. It used to be easy to look for some thing on the website. Now it is not. I, too, am considering cancelling my subscription very soon.

    ReplyDelete
  113. It's amazing how many bad decisions this company has made in the last 2 weeks...

    ReplyDelete
  114. Please provide an option to revert to the old format. Scrolling is extremely frustrating and often uncontrollable. This has made instant viewing only possible through my Xbox which requires additional fees to watch. I don't know why or how this update was supposed to be more functional or usable, but someone was wrong.

    As for user photos being removed--may as well. Already everything else to resemble interaction.

    ReplyDelete
  115. Nice. Not only is the streaming site now completely unusable, now it's *actually* completely unusable. The member reviews all say nothing except:

    There was a problem retrieving member reviews. Please try again later.

    ReplyDelete
  116. I can see that there are more member's canceling there account's again. I write a review for ever movie I watch.....I Am Not A Happy Camper. Why do you hate your member's so much? Netflix why don't you care?

    ReplyDelete
  117. Sigh. Your web interface is junk - from us the users point of view. We are the PAYING customer!!

    You're ignoring the overwhellming amount of negative feed back.

    Crunch the numbers around 200 said they liked it while over 3,000 said they didn't. And they continue to express their dislike in your other blog threads.

    Obviously I don't like the competition as I've been with you for a very long time. Now there isn't much seperating you from the competition.

    It's looking like I'll be following the others and leaving.

    ReplyDelete
  118. How can a company that was doing so well for its customers suddenly go so wrong? This is really strange.

    ReplyDelete
  119. Did the CEO short his own stock? Why else would Netflix be self-destructing like this? Taking away even more functionality while everyone's furious about the previous screw up with the site?

    I just canceled my subscription.

    ReplyDelete
  120. Keep the feedback coming, you guys... Sounds like Netflix *really* cares what you think...

    ReplyDelete
  121. Email board@netflix.com , since they obviously don't give a damn about their customers complaining on this purposely well hidden blog.

    ReplyDelete
  122. Okay kids, this is what a monopoly looks like. Notice how it does what it wants and ignores its customers.

    ReplyDelete
  123. Well, that's it. I'm cancelling my membership the day before it ends (I, too, want to get my last few pennies worth).

    ReplyDelete
  124. It appears you are constantly working to alienate your customers. You have 5000 complaints on your website which you won't even acknowledge. What's wrong with you guys?

    ReplyDelete
  125. Why do you have movies listed, but they are not available to watch?
    Why not add them to the list when you can actually watch them?

    ReplyDelete
  126. I just called customer support to ask how to find newly released high-star content using the new interface. The customer rep said it's gone--Netflix is backing away from reviews and ratings.

    This is just the next step as Netflix deletes user reviews and ratings the way they killed the "friends" function. I can't imagine why they're doing this, but it sounds like star ratings are next on the chopping block.

    ReplyDelete
  127. I did cancel my subscription last week with absolutely no interest by Netflix in retaining me or finding out why I quit (other than a canned email stating I could come back--and replies are bounced). I came here today to see if anything had changed, and I see that it has, but for the worse. I like Netflix but I don't need it. And clearly they don't need me. Thanks to the poster up-thread who added links to alternative sites, although I may just stick with my premium channels and On Demand.

    ReplyDelete
  128. Wow, instead of responding to the highly negative response of your last change you charge ahead and remove more functionality.

    Personally I don't care about avatars or nicknames. But I want to be able to have friends and see what they rated/reviewed a movie. I don't care at all what some random anonymous people said about the movie. I want to know what my friends thought. You removed this ages ago and I've been pissed about it since. Now you're taking it further. I guess I shouldn't be surprised.

    ReplyDelete
  129. You penis pops.

    Why are we living in bizarro world Netflix times?!

    Either get your shit together or at least be honest and tell us it's all a ploy to reduce bandwith and hide your lack of content.

    ReplyDelete
  130. While this does not affect me nearly as much as the horrible interface change does, I do not approve of this change at all. I used those features subconsciously as part of judging whether I want to trust a user's review. Removing them may simplify the review process, but I cannot see that it improves it! I like knowing that a reviewer has some name and personality and isn't just an anonymous robot.

    ReplyDelete
  131. This change doesn't bother me, but minor changes to functionality without adressing the MAJOR pr flap of the instant over haul is NOT going to go over well.
    maybe google chrome users will be able to fix it in the same way they fixed the instant sorting. Google chrome is the ONLY reason you people are still getting a red cent from me, so don't screw that up.

    ReplyDelete
  132. A movie site where I can't fucking sort movies by year or rating? Nothankyou.jpg Officially cancelling.

    ReplyDelete
  133. Remove star ratings and ability to watch movies, please! I love Netflix but hate watching movies! This would be a great help to me so I can continue paying for Netflix without actually using it!

    ReplyDelete
  134. I called customer service (and so should you, 1-866-716-0414 ) and the helpful operator (be nice to them, it's not their fault) sort of laughed under his breath and said that I'm certainly not the only person who's upset with the recent changes.

    The more people go through channels like calling customer service and commenting on tech blogs (nobody pays attention to this blog it seems), the more it'll gain momentum, especially in the tech media.

    Embarrass Netflix in the media and they'll listen. Pretty ass-backwards considering we're the people responsible for their business existing in the first place.

    ReplyDelete
  135. This opens the floodgates for astroturf reviews from the studios. Great. Now the first review of every shitty movie will tell us how good is REALLY is!

    ReplyDelete
  136. I wonder if Netflix is as good at ignoring their declining stock prices as they are at ignoring their customers.

    Oh and Netflix? The flowers? They are from Hulu and Amazon.

    ReplyDelete
  137. Thanks to a previous comment, i was able to install a Chrome extension that brings back the old site. It causes a tiny delay in page load, but it's better than nothing:

    http://bit.ly/jCrm60

    Screw you Netflix 'management'.

    ReplyDelete
  138. Rub the semen out of your eyes and get back to work, Netflix programmers.

    ReplyDelete
  139. I LOVE EVERYTHING ABOUT NETFLIX AND I THINK ANY CHANGES THEY MAKE ARE FOR THE BEST!!!!!!!!

    OCEANIA HAS ALWAYS BEEN AT WAR WITH EURASIA!

    ReplyDelete
  140. "We’re constantly working to improve the Netflix experience..."

    HAHAHAHAHA!

    Yeah. Last week's UI change proves that.

    ReplyDelete
  141. Good point on the astroturf reviews.

    The chrome plug-in is a good kludge but I'm pretty sure the rest of the site is going to get the "improvements" pretty soon. How long will it work for?

    Netflix's brand is ruined, and it deserves to die a slow and embarassing AOL-style death.

    ReplyDelete
  142. Please put the Avatars back in and allow us to read other members' reviews.

    Based on the fact I had seen Prime Cut with Lee Marvin and Gene Hackman and Wise Blood (one of Huston's last movies based on a Flannery O'Connor novel) the computer on this site recommended for me (drum roll)

    RETURN OF THE PINK PANTHER

    with Peter Sellers. C'mon guys...you're a joke.

    ReplyDelete
  143. if you turn off javascript nf won't waste your bandwidth with all those large images.
    soon it's going to be like cable tv; sign on and you get your choice of one out of 500 old tv shows or cheap edited movies (they dropped those death scene documentaries - next its nudity - then fight scenes). but you will get those commercials.
    if that's the minimalist, cost effective interface you want, what do you need to pay nf for?

    ReplyDelete
  144. Netflix's CEO is bailing out of the stock. He sold $1.3 million worth of Netflix shares today (June 16)--just as he did June 9, June 2, May 26, May 19, and May 12. That's a total of almost $8 million cashed out in 5 weeks.

    Check the history--all the insiders are selling: http://finance.yahoo.com/q/it?s=NFLX+Insider+Transactions

    ReplyDelete
  145. Why hasn't there been any reaction from netflix concerning the customer complaints on the new design? It would seem to be a good business practice to at least give some form of reaction when you receive such a huge backlash for a move that you have made.

    ReplyDelete
  146. For one year or more Reed Hastings (CEO) has sold 5000 or more shares once a week or so. Almost a million dollars every week.

    http://biz.yahoo.com/t/22/382.html

    ReplyDelete
  147. Yeah, no one used sorting either, huh.

    What did Mick Jagger sing? "Your time is going to come!" Think IBM.

    ReplyDelete
  148. Yeah, it's pretty clear that some sort of backroom deal has been brewing for awhile. Not sure exactly what it means. Microsoft merger?

    ReplyDelete
  149. You people are ridiculous.
    I originally hated the new UI, but it grew on me. You can see many titles quickly, scroll over and click on the title to get info.
    The review revisions aren't even updated yet, but what I think with the nicknames being removed, I think you will still have your username, not your nickname. Anyway it doesn't matter.
    The people who are crying and saying they will cancel aren't thinking. Why would netflix do this? To torture you? No, to offer a quicker, more functional website, which they are doing. It will take a few days to iron out the kinks.

    ReplyDelete
  150. The reason no one used them is because you took away all the original functionality that went along with the avatars, etc... when you killed off the Netflix friends. Two dumb moves don't make a right.

    ReplyDelete
  151. Awesome, remove more features for no particular reason. Guess whose account isn't getting renewed at the end of the month?

    ReplyDelete
  152. Awesome. You people have one fucked up idea about what customer service is supposed to accomplish. What a cavalcade of clueless douchebags.

    ReplyDelete
  153. The new layout makes me not watch anything and I might cancel my subscription. Please bring back the old layout for instant view.

    - Netflix subscriber since 3 years

    ReplyDelete
  154. Phil DisgruntledJune 16, 2011 at 5:05 PM

    The new method of selecting movies is a mess. I want a sortable list by a small number of primary keys such as most recent, highest rated editors, highest rated users. For gosh sakes, who helped you design and test this new site. It is so awful customers will very soon vote with their wallets and you folks will end up unemployed. Who wants that, We users certainly do not and you employees certainly don't. GET OFF YOUR TAILS AND FIX IT BACK AND THEN BETA TRIAL ANY FUTURE CHANGES WITH A SELECT GROUP OF USERS>>>>>>>>>>

    ReplyDelete
  155. Somebody upthread already said what I was thinking, so I'll quote:

    Member Reviews are useless without the ability to click and see how that Member reviewed movies that I like/dislike. Unless I can see if we share similar opinions about movies, I have no idea whether their reviews are relevant to me.

    And to think that I used to LOVE Netflix! Boy, was that ever some unrequited love.

    ReplyDelete
  156. Does this mean that member reviews might actually show up?

    ReplyDelete
  157. I'm using the Chrome extension as
    well to make the site usable.

    Oh - and Mr. Spiegelman? You're still a douchebag.

    Yours truly,
    Anonymous

    ReplyDelete
  158. Before you start making changes to other parts of the site, please fix your big booboo.

    ReplyDelete
  159. Well, the limit to a thread is 5000 and there are already 4997 people telling you how much the new and unimproved interface sucks. This will be my last month with this crap.

    ReplyDelete
  160. I agree with whoever said to rate everything 1 star till netflix starts talking to there customers giving us a damn good reason on why there ignoring us or fixes the problem

    ReplyDelete
  161. I was wondering if you guys could have an optional feature to disable movies of a certain rating from showing up on the movie suggestions. I know that there are parental controls, but I do not want to see the movie covers for R and X rated films and I do not want my kids to see them either. (We mostly use netfix to watch movies as a family.)Could you make an option with the parental control that would allow only movies with a certain rating to show up on the movie lists?

    ReplyDelete
  162. Michael Spiegelman came to Netflix from Yahoo. Now it makes sense. Seems like corporate espionage from the inside (only being slightly sarcastic). First make Yahoo irrelevant then move on to Netflix.

    http://allthingsd.com/20100625/netflix-grabs-a-yahoo-to-help-run-its-web-video-business/

    ReplyDelete
  163. There are X rated films available on Netflix?!?!?! CANCEL MY UNSUBSCRIPTION!!!

    But seriously, uh, I've never seen a movie cover that was actually R rated itself; wanting to be shielded from their very existence is pretty silly.

    Therefore, I'm sure Netflix will make it their #1 priority.

    ReplyDelete
  164. The previous post regarding the website's "new look and feel" has reached the max number of comments allowed, so I'm putting my comment about it here. I agree with the vast majority, "horrible" seems to be the word of choice. I think the message from your customers is loud and clear, please return to the old format, or give us an option to select which one we want to use. Thanks

    ReplyDelete
  165. can someone tell me where to find other services like netflix that stream movies? I can't scroll through these movie posters anymore, it hurts my eyes trying to find and read the moving text. I don't use the dvd's so I just need streaming and Netflix is too hard to use.

    ReplyDelete
  166. Netflix is apparently pro-piracy, with the way they're pushing people away from paying for movies.

    ReplyDelete
  167. I really don't care about the avatars, I guess, and those leftover "community" features have seemed out of place since they scaled back the rest a year or so ago (I still really miss the user lists, they were a valuable resource, and would have been even more so in the new Instant Watch era).

    I actually wouldn't be surprised to see the reviews go away altogether soon, along with the starred ratings.

    I have to go along with everyone else here and say that the overall loss of functionality that accompanies these redesigns is utterly unacceptable. I have no problems with an aesthetic redesign, but to totally strip away the user interface is foolish, and Netflix's responses so far are arrogant and moronic.

    They should look at how a site like Yahoo handles a redesign, allowing its users to opt in or out of a new version, while they work out the bugs and figure out what people actually use.

    At this point, Netflix is only focusing on the lowest common denominator of their clientele, which is exactly what Blockbuster did in their declining years before a certain internet start-up with greater function came in and ultimately killed them. Hmmm.

    Idiots, total idiots.

    ReplyDelete
  168. I'm confused. Why am I paying more for a reduction in services? I'm losing all faith in NETFLIX.

    ReplyDelete
  169. Why bother tinkering with the reviews? You guys seem intent on hiding them, along with any other metadata about a title, behind your giant marquee of scrolling movie posters. Just let the reviews and stars die a quiet, dignified death. As my account will next month if you don't start working for your customers again.

    ReplyDelete
  170. Andrew W. be trollin' up there.
    If Netflix cared at ALL about their customers, they would have answered us directly already.

    ReplyDelete
  171. A Netflix without stars, sorting, reviews, usability = a Netflix I won't be paying for.

    Suck it, Spiegelman.

    ReplyDelete
  172. How dare Netflix not respond to the overwhelming amount of negative feedback about the new interface? Respond! We want to know if you give a damn or if you're just going to leave the hated interface as it is regardless of customer feedback.

    ReplyDelete
  173. Netflix's UI and Product Management team are looking dumber by the minute. This is so sad.

    ReplyDelete
  174. It's really weird to see Netflix purposely f-cking their customers over and passing it off as "good changes". I mean seriously?

    I really doubt Netflix is stupid. In fact, they're most likely very smart individuals. It's gotta be a problem with bandwidth, everyone. They can't handle it anymore and it's costing them a lot just to keep up with it.
    I'd rather they be honest about it though, instead of coming off like dumb careless monkeys, stripping great features away from their customers.

    They're obviously having troubles and they know people will leave and who knows? Maybe that's exactly what they want. To get rid of a certain number of customers perhaps to loosen the strain.

    Either way, this is pretty jacked up.

    ReplyDelete
  175. Long-time subscriberJune 16, 2011 at 6:17 PM

    I have been a loyal and satisfied Netflix subscriber since 2005. In previous years, when asked for feedback (and I'm not talking about the "how's the quality" or "when did you ship it" emails), I have always been able to honestly write that Netflix was one of the few companies that seems to improve their service while keeping the price relatively stable.

    However, these recent changes are the first time I have felt that the changes actually took away from my experience using Netflix. I liked reading member reviews from named members and being able to see what other films/shows they recommended. I am more upset by the new interface for Watch Instantly, which is very difficult to navigate and even tolerate on my Dell 1525 laptop. First, the horizontal and vertical scrolling is crazy. It takes me exponentially longer to browse through all the films/shows on the page now that I have to scroll nine million times to see everything. Second, the pictures of the movies are far too big on my screen (I can't seem to fix this) so I can only look at a few at a time, while before, I could look at five. I tried the page on someone else's brand new computer, and the pictures were smaller, but what about the rest of us? Third, I miss the star ratings being visible without hovering. I have rated a lot of movies, which I hoped would give me good suggestions. Now I can't even see them without hovering over individual titles. Fourth, if I want to watch a specific episode of a TV show or read reviews of a film, I have to now search for it individually - even if the title is right in front of me on the landing page - because if I click on the darned thing, it starts the title automatically. Fifth, the horizontal scrolling is really rough on the eyes. I read someone say that it is like watching a train go by. So true.

    In sum, for the first time in my subsribing to Netflix, I am disappointed and frustrated to the point of not even trying to stream movies or shows because its just so confusing and rough on my eyes. Netflix used to be this fun interactive experience that has now been replaced by a format that reaches for touchscreen users while alienating laptop and desktop users.

    Oh well. Maybe I'll get more done in my real life now that I'm not tempted to use your service...

    ReplyDelete
  176. I haven't been on Netflix for a couple of weeks while on vacation, and I have to say that the changes make it very difficult to find a movie - especially the home page, with movies you have decided I "might like". The scrolling feature is awful, the "stars" have been removed, the larger covers are unnecessary. This is a terrible alteration, and I am not someone who hates change for the sake of hating change. If this continues I am sure it will turn people away.

    ReplyDelete
  177. The reason NFLX is screwing with you all, is very simple and very clear now. They probably will not be renewing many contracts like STARZ for 350 Million and many others as the content has gotten very expensive of late and getting more expensive by the day. The content providers have realized they were giving away the farm. So rather than coming out and saying that in plain English and having their stock tank to $50 from $250, they have chosen to deceive and ignore you.

    ReplyDelete
  178. They other problem they have is you all are using a ton of bandwidth, and the last time I checked bandwidth cost money. The providers of bandwidth are now talking about charging you for your usage. The stats are staggering and again unprecedented. All you can eat never works for long.

    ReplyDelete
  179. They already stated in a press release to return to their roots and focus on DVD shipping as they are suddenly losing market share to Redbox and Blockbuster. My theory is they have made the internal decision to scale back on the streaming side of the business, remove features, hide features, reduce content visibility, etc.

    ReplyDelete
  180. This makes you use streaming less, very obvious from the comments. This also makes you leave or go back to DVD by mail, which is what they want and need.

    ReplyDelete
  181. That is all, I may write more later tonight when I get high and have more deeper insightful comments to offer.

    ReplyDelete
  182. Just remember that lose has one o, and loose has two. Start with loose, lose an o, and what do you get? Lose!

    ReplyDelete
  183. Welcome back to Netflix hell JA

    ReplyDelete
  184. Hastings is a huge ass and the Willerer is an even more humongously asinine ass.

    ReplyDelete
  185. I use Netflix every day. With the new interface, I'll use it every year. HATE IT! HATE IT! HATE IT!

    Did I mention, HATE IT!?

    ReplyDelete
  186. CHANGE THE F-U-C-K-I-N-G INTERFACE. This is absolutely terrible.

    ReplyDelete
  187. I think NFLX is right.

    I think I know how they could have reduced the Instant feature without jerking us around: simply re-integrate it back into the normal DVD browsing. I was on Netflix pre-Instant, and Instant was added as a neat little side bonus. Then it became the BIG NEW THING and eventually became the first page that loaded.

    If they want to scale it back, all they have to do is put it back the old way: Browse DVDs, with little "watch instantly" tabs on certain titles.

    However, the stuff they're doing (removing all interactivity) also affects the general DVD search, so bugger me why they're doing that.

    ReplyDelete
  188. If you don't like what they are doing, hurt their bottom line and unsubscribe.

    ReplyDelete
  189. David in ShorelineJune 16, 2011 at 7:35 PM

    If you'd like to improve usability, start with switching back to the old interface.

    Then you could actually give us a "contact-us" option that allows a person to send an email as opposed to commenting on some blog entry.

    I've never had one single complaint about Netflix until the new interface.

    ReplyDelete
  190. While you are at it PUT THE OLD LAYOUT BACK! The new one is horrible! It takes forever to scroll over on the list! where is the scrolling arrow?!?!?!?

    ReplyDelete
  191. your new interface is so clunky. the carousel feature is the worst user experience. Please bring back the old design

    ReplyDelete
  192. This purging of avatars, reviewers' names + biographies undermines the community value of NF -- a major selling proposition. If you want to be the Walmart of cinema, help yourself, but it is a poor idea.

    ReplyDelete
  193. I can understand a company wanting to move forward with changing its interface and improving the service. What I don't get is why they would roll it out this quickly and dramatically. As someone who works in communications and PR, I've got to say it never works out well for companies who ignore a customer uproar and hope it will go away. Rolling out some new features in stages, or reverting to some of the old features that people love would be the best course of action. Instead they're telling us the customer is plain wrong. I've been a customer since 2004 and this change has been upsetting because it negatively impacts how I use the service. If people want to protest, they should just suspend their accounts (not cancel), until some concessions are made. After all, Netflix is a publicly traded company now, so they'll listen to a loss of profits. They should be happy to have such a loyal fan base, not defensive. Amazon Prime is starting to look good now. If they add closed captions, I will cancel Netflix and switch.

    ReplyDelete
  194. Over the last few days I have been experiencing issues with the links on the netflix site. This is the first time I have been watching things instantly since the layout changes - and believe the issues coincide with the change.

    every link that is supposed to direct me to my account info (Account & Help) takes me to the new home page (the instant play/recommendation page). and, although i've only experienced this a handfull of times...the site fails to direct me to say 'see all billy boyd' and instead takes me right back to the homepage.

    i doubt such a large problem could have gone unnoticed since the change, but also fail to see how this could be an issue on an individual basis.

    this problem makes it difficult for me to provide you with my ID number...

    ReplyDelete
  195. Of course avatars and bios are used less frequently -- because Netflix got rid of the awesome social friends function that gave them a purpose! Bring friends, notes and profiles back! NF *was* great when I could see (and then add) what my friends were watching, rating, and reviewing. Now, what's the difference between NF and Bbuster/RedBox?

    ReplyDelete
  196. You think you have these great ideas but you are just destroying the hard work done by better people before you. You should leave it alone. Spend your time doing something useful. Something harmless.

    Robert S.
    Boston

    ReplyDelete
  197. What Netflix took away
    - navigate efficiently.
    - see titles or stars
    - sort movies
    - identify reliable users/bios

    In addition, one wrong move and then you're accidently starting a movie you didn't want to see!

    This will become a case study in business schools on how to lose business and customers.

    ReplyDelete
  198. Spread the word.

    Here's a way to (almost) bypass the new interface.

    http://www.netflix.com/WiHome?fcld=true

    You have to be signed it when you click the link. Sadly, it only works on the home page. But it saves on scrolling!!!

    HATE THE NEW INTERFACE!!!

    ReplyDelete
  199. bring back the sortable list view for instant streaming on netflix.com! bring back video preview on the Playstation 3 interface! thanks

    ReplyDelete

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