Friday, April 1, 2011

PlayStation Network Terms of Service update today

Hi, this is Kevin Meyer, Customer Service Program Manager, with a brief note about movies and TV shows streaming via the PlayStation (PS3). Sony updated its PlayStation Network (PSN) terms of service today, and because a PSN account is needed to use the Netflix application on the PS3, you'll need to accept the new terms of service before you can begin watching your favorite movies and TV shows.

Normally, if you're not already signed into PSN, you can sign in upon starting the Netflix application. However, you cannot sign into PSN until you have accepted the new terms of service. This is a one-time change and will not be required each time you sign in.

To sign into PSN and accept the new terms of service, simply follow these steps:
  1. Make sure the Netflix application (or any other game or app) is closed.
  2. Navigate to the PlayStation Network section of the PS3 menu (second section from the right).
  3. Select Sign In and press X.
  4. Enter your PSN username and password, highlight Sign In, and press X.
  5. You will be prompted to read and accept the new terms of service. Follow the on-screen prompts to accept.
  6. Repeat steps 3 and 4 to finish signing in. Open the Netflix app and start instantly watching you favorite movies and TV shows!
For more information on accepting the terms of service, see Sony's PlayStation Knowledge Center.

204 comments:

  1. Why would you need a PSN account. that is stupid. that's stupid like needing the stupid xbox live gold to use netflix. and where is my streaming app for my android phone? My Evo needs it!

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  2. Anon,its out.....its a leaked APK....works on some phones,don't know about EVO,but not working on my Thunderbolt. :( I also agree with you about the Gold thing.

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  3. You need a PSN account to do anything online on a PS3, and a PSN account is free, so what the hell is the big deal?

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  4. Thanks for the heads up.

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  5. So when is Netflix going to fix the interface back the way it was?? Very few people like it, just read your discussion board on FB hundreds of comments about it.

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  6. PSN accounts are free, don't fret. Its play station plus that you have to pay for.

    But yeah Netflix, can we get the Android app already? I had it working for about 15 minutes til you guys shut it off and it worked great. At least an explanation why its taking so ridiculously long would be nice, I am paying the same for service as the dumber iPhone users are.

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  7. Thanks for letting us know at least!

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  8. It's Sony that doesn't let you do any online activity without being signed into the PSN first. Also, the new layout is way better.

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  9. I wish the Netflix app on Tivo (specifically Premiere) were like the one on PS3. It just absolutely sucks on Tivo. Then again, so does just about everything else on Tivo except the DVR stuff.

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  10. Please go to GEOHOT.COM and this will explain why Sony is doing this.

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  11. I love the PS3 version of Netflix (mainly for the visual skip-browse feature that the iPhone lacks), but getting stuck with double-updates on a regular basis, not to mention the odd TOS change, is really annoying. Much MUCH less intrusive and annoynig to update the Netflix app on the iPhone.

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  12. What happened to my PS3 queue update? I update thru my oomputer and it updates with my sony bluray player but not the PS3. I can change my queue with the PS3 and it updates the queue thru the Netflix account, the bluray player, and the PS3. Is anyone else having this problem?

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  13. I've had repeated video drops (the Netflix application refuses to play video AT ALL until its signed into PSN). I'm starting to wonder if Hulu is worth more of my time.

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  14. Whats new about the update and NetFlix?? - I still can not see half of my NetFlix page on the PS3!! - - Still not the best!!!!

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  15. ok - well that explains THAT problem.. now tell my why my Que is not syncing up to what I have online? Online says 170 instant movies and on the PS3 instant it says 163. Where are my 7 missing movies??

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  16. netflix you were awesome then you changed the interface to one of the least user friendly versions i have ever seen.....i bought a 300 dollar machine for a terrible program.. thanks

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  17. Why did you remove the ability to queue DVD movies on the PS3? Now I'm forced to use the computer to do what I used to do on my PS3. What if I didn't have a computer? Some people have internet for the PS3 only. Boy did you screw them.

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  18. Everything was working great, now I have this new interface which 1) is painfully limited compared to the previous one, and 2) is no longer syncing my queue. I've added 2 things from a regular browser, and the PS3 netflix won't pick them up.

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  19. Fix the PS3 browser so it doesn't suck. :( It used to be just fine, when they allowed one to browse all the movies by category. The new browser is getting even worse! It is starting to lag terribly when loading all the pictures of the titles.

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  20. What if I do not want to accept Sony's terms of use? Sony was not a party to my original contract with Netflix. There was no privity with Sony then, nor do I want to include it now.

    Furthermore, I do not use its useless Playstation Network and I purchased the hardware from a retailer outright. Now Sony and Netflix want to harvest important rights by getting me to agree to a lengthy document that I do not have time to read which contains unconscionable and venomous language by blackmailing me with loss of functionality on a piece of hardware that I own. This is ridiculous and did I mention unconscionable. For example, take a look at section 13 relating to User Material and Information. Effectively, Sony is claiming an assignable property right to anything that a user has a legal right to transmit over the Playstation Network. I guess that includes copyrighted artwork, pictures, and writings. And if you don't like it, too bad, you just signed an arbitration clause.

    The more companies try to pull one over on people with push-button standard form contracts the less legitimate these instruments become. Eventually, the general public is not going to be held to this garbage because there are no dickered terms, nothing that resembles bargaining, and the terms are completely one-sided.

    Tell me what is the consideration for this supposed bargain I am entering into with Sony? It seems to me that there was already a preexisting duty to honor the previous contract that I had with Sony when I originally agreed to its terms prior to entering into my agreement with Netflix. By interfering with my contract with Netflix, Sony has breached its original contract with me and is engaged in tortious interference of my Netflix contract.

    It looks like the only remedy here is to close my Netflix account and look for an X-box the next time I am in the market for an entertainment console because of this collusion to force me into a one-sided agreement. Netflix should remember Block-Buster Video just as Sony should remember Atari. Lighter and smarter companies with less bureaucratic inertia will eventually undercut those giants whom are drunk on their own power and begin to treat the general public like rubes.

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  21. oh my god calm down it's just a privacy notice it's not like they're going to steal your soul sony just switched to a more involved networking branch and need to update the privacy notice. So what if you have to be on the psn to use netflix it isn't hurting anything. Good luck with the xbox paying 20 dollars a month for live to use netflix on top of the 10 when the psn is free and all you have to do is click accept. Have fun with that.

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  22. Tiraram, a vagina.

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  23. In addition, you agree to indemnify Sony in the event that there services result in the destruction of your Playstation, any damage that propagates through your network and results in the destruction of other hardware, software, and data; and in the unlikely event that it cause a complete meltdown and the destruction of your house, then your damages are limited to “DIRECT DAMAGES, NOT TO EXCEED THE UNUSED FUNDS IN YOUR WALLET AS OF THE DATE OF TERMINATION.” Wallet is defined as the amount in your online account for the purpose of purchasing Sony services. Therefore, Sony could make the argument that they owe you nothing as a result of their negligence in the event that you have nothing in your “wallet”. It also contains a waiver of implied warranty and warranty of fitness for a particular use. It is unclear but it seems like Sony might be able to argue that this supersedes the Playstation warranty that came in the box to the extent that the Playstation Network Services caused the damages.

    One final note, when I got to the end of the lengthy document and went to hit the “I do not accept” button, a popup sprung to life telling me that I must accept the agreement to further enjoy the Playstation instead of closing the EULA screen and letting me exit. The only way I was able to get out of there without accepting the dreadful terms of the agreement was not by hitting “I do not accept” but by hitting the cancel button. Talk about social engineering.

    Time to start looking into using Linux as a replacement to my PS3 operating system. At least I know what I am getting, and they won't try to limit my choices or nickel and dime me to death.

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  24. In response to:

    "So what if you have to be on the psn to use netflix it isn't hurting anything. Good luck with the xbox paying 20 dollars a month for live to use netflix on top of the 10 when the psn is free and all you have to do is click accept. Have fun with that."

    There are many issues with your analysis, not the least of which is your general attitude that people should accept click wrap agreements without contemplating the freedoms that they are surrendering. That is a good way to lose in a contractual setting and exists as the foundation of ignorance necessary for these entities to continue to push the boundaries of standard form contracts. Let's consider what the agreement contains. On its face, it contains limitations on free speech, many anti-competitive measures, a loss of your ability to pursue legal damages, and a waiver of warranty.

    Your analysis seems to presuppose that the PS3 Network operation will continue to remain free. However, had you read the contract that you advise other people to accept thoughtlessly, then you would have noticed Section 14 contains a provision stating; "SCEA, at its sole discretion, may modify the terms of this Agreement at any time, including imposing a fee for creating PSN accounts." Therefore, it is reasonable to assume that eventually Playstation will once again modify the contract without consideration to begin charging consumers of its hardware product for access to a service needed for functionality that should not depend on their petty little network. In a sense, they will reap an addition toll and act as the service provider for content that you could most likely get elsewhere, all the while remaining free to filter that content at "its sole discretion."
    To illustrate further, suppose Sony is affiliated with a hamburger chain and I happen to go to my local hamburger outlet and become violently ill after my meal. If I mentioned this to one of my friends on the network during game-play Sony could strip my license and my Playstation would be relegated to a paperweight because I agree to “not directly or indirectly use Sony Online Services . . . in any way that harms or has the potential to harm SCEA, its parent company, or any affiliates, subsidiaries, licensors, providers, partners of SCEA or its parent company or users.” Similarly, if I had something nice to say about one of Sony’s competitors then it could strip my license because I agreed not to use the service “in any way for any commercial purpose.” Indeed, the language of the contract is broad and has the potential for these hypothetical abuses.

    Here is another example of anti-competitive language in the agreement. “You agree that you will not use any unauthorized hardware, including peripherals not sold or licensed by a Sony company such as, by way of example only, non-licensed game enhancement devices, controllers, adaptors and power supply devices (collectively, “Non-Licensed Peripherals”) or software to access or use Sony Online Services or any content or service provided on or through Sony Online Services.” What use is this clause expect to prevent competition in the peripheral device market, to make sure that companies producing useful widgets that enhance the entertainment quality of the Playstation remain beholden to Playstation and must either pay a licensing fee or sell the widget and allow Sony to capitalize on its value. And people complained about Microsoft and IBM.

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  25. I've worked for a video game store for 2 years and I can tell you a majority of those third party accessories are junk if they even work during the first time using it they break in about a month a lot of returns came back around Christmas for third party controllers and they got exchanged for the official ones which we never saw back.
    I love how passionate you are about your anti-sony protest I'm sure if you went to linux sony's ceo will weep over the loss of such a devoted customer.
    P.S. It's sonys right as a company to do whatever they want with their products its a business not bobs house of video game systems. And what playstation do you have that spontaneously com-busts in your house? I think that might be a wiring issue with the house and homeowners insurance would likely cover that but using sony as a scapegoat works too. This sounds like the mcdonalds coffee woman "oh no its too hot wait I can get money if I blame the company instead of my dumb ass" I love it.

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  26. I accepted the new terms but still cant login to Netflix. My Netflix login is stuck, the lower right button says "working" but it never goes anywhere. If I purposely mistype my Netflix password it tells me its wrong, but when I type it right and hit ok it just says "Working..."

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  27. To everyone freaking out about this: the psn account is free but they still need terms of service to be agreed to. Otherwise people would be on there taking the mick and there would be nothing sony could do about it

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  28. When will The Wonder Years be on instant stream!!

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  29. Hello netflix i didnt know who to talk to about something that i noticed about the second volume of The Secret Life of the American Teenager. I noticed that episode 10 and 11 need to be fliped floped. I love the show so I just wanted to let some one know. Thank you for the service i love it and it is great for my family.

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  30. Ladies and gents,
    I agree with many of the comments here and the thousands on your facebook page.
    The new interface:
    1.Limits the selection of movies I can find.(only 75 in each catagory?)
    2.Makes it more difficult to browse movies.
    3.Treats me like I'm an idiot by trying too hard to tell me the movies I might like.
    What was so wrong with genres and sub genres? It was simple, straightforward, and easy to navigate.
    I can understand what a quirky indie comedy is...but buddy movies? or workplace movies? Give us a break and change it back to catagories that make sense!

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  31. Wondering why I am having problems using my netflix on the PS3 again. I have the cannot connect to netflix error message again. This is happening too often in my opinion.

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  32. I love that people ask Netflix questions in the comments section of their blog. Let me tell you that Netflix doesn't care about your comments or acknowledging your comments. The perfect example is the fact that many people have not been able to use their Netflix service via the PS3 for 3 days now and Netflix has not acknowledged the problem in any way. They'll kiss you off until they are ready to fix the problem and they won't rush for us, their customers.

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  33. This comment has been removed by the author.

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  34. Well it didn't matter before when they used the discs but i suspect that's why they did away with the discs. DRM!

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  35. My PS3 was asking me to login as you described but still connected. Now it doesn't connect to Netflix at all. Well done!!!

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  36. Getting Unable to Connects again. Checked everything else... is the platform feed down again

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  37. Can someone tell me how the heck to accept terms/cond....nothing pops up and i followed their steps and still nothing!!!!

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  38. WTF! not connecting again! Damn it! Everything updated and agreed to! WTF. FUCK PS3 I'm getting a roku box!

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  39. streaming worked last night fine.

    I try to resume a series tonight, it says connecting, retrieving titles, then blows up.

    deleted the app netflix, reinstalled, deassociated the ps3 from my account, and now it doesn't reappear.

    now I get "we're unable to connect you to netflix". nothing is working.

    streaming on the pc works fine. wtf did scea do now.

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  40. AGREED TO THE POS TOS. NOW WONT CONNECT. WTF. STOP THIS SH*T.

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  41. call support... "sorry higher than normal call volume, -click-" LD.

    awesome.

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  42. The big deal is: I hate having to accept the the terms of service 10,000 times a second. Also Netflix fails to connect and offers no indication that there is a problem with the underlying authentication subsystem. And no you shouldn't need to sign into the Playstation network to access the internet because I freakin loaded the browser and watched a Youtube video as a test for connectivity. At least have Netflix report that you need to accept the TOS first. I am sure there is an error code generated by the PS3 O/S somewhere when you try to sign in to the PlayStation network.

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  43. I got through and they said it was a sony problem, they didnt even know how to walk through the accepting terms and conds. No one knew anything....I think I have had more problems with the ps3 adn netflix then I care to.....I just wanna watch a movie but apparently that's too much to ask....very frustrating.

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  44. sub genres are still there idiots, try looking deeper

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  45. The latest PS3 Netflix interface is terrible please return it back to the old interface.

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  46. can u please restore the community friends feature on your website??? it let's our family stay in touch with what each other are watching... why was it removed? local picks etc were also interesting. please restore!

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  47. I don't mind, updates with Sony since it is a daily thing with them or at least feels like it. The PS3 has that auto-download update feature which is fine after awhile what does it really matter accepting their stupid forced down updates. Even though they are not close to responsible for any of their content if it breaks your stuff who cares?

    Just turn on an auto accept license feature so the PRODUCTS I PAY FOR WORK.

    Getting an Android app out instead of excuses would also be nice. :)

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  48. ok, now fix the PS3 user interface. You've had plenty of time to do it... stop being lazy.

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  49. Playstation, network 1930 terms.

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  50. So, do you actually have "I, Claudius" or is that just queue junk?

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  51. I hope you updated the program itself... psp's has to be the wost one out there. The Wii's blows it out of the water

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  52. Hi, Stephanie from Southbridge, MA.
    When are you going to update your process for streaming new movies in a more rapid fashion?
    Right now the choices for new movies to watch are poor in the Play now feature.

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  53. I called Netflix and Sony yesterday then had to call Netflix again. I was having issues with the "unable to Connect" error. First Netflix said it was a Sony problem then Sony said it was a Netflix problem then Netflix fessed up to it and said they are working on a fix with Sony. Grrrr......

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  54. Your work around does not work as I am signed in, signed out, and did not get a screen to accept terms. If I already accepted terms it should work but it's not. I would like to know how to fix this so I can get what I pay for.

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  55. thanks for sharing.i will come next time.

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  56. So when are we getting stream ability of the tudors, queer as folk, true blood? When are we going to be able to stream via smart phones like Evo? Would be nice to use my phones hdmi out ability more ... Can do everything else but stream netflix, come on now ... Stocks continue to rise, you raised the monthly fee a few months back, where it's my extra $ going? Give us what we want, and give us the ability TO ADD TO OUR DVD QUEUE MOVIES THAT SHOW UP AS DVD ONLY ON THE PLAYSTATION 3!!!

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  57. I DO NOT like the new way Netflix works on the PS3. I was extremely excited to see seasons 2 to 15 of Top Gear listed, as well as the Polar episode and Top Gear America (haven't seen it yet, but heard it kind of stinks compared to the british one).

    Ok, so Netflix has changed it so I can't add the DVD only to my queue anymore.. what a pain in the BUTT. So I get onto the computer to see I was able to add it via an Android app I downloaded. Great. BUT NOT. I wondered why it wasn't showing in my queue list within the app, OR on my Netflix queue.

    That's when I noticed it was in the "saved" section at the bottom, listed as:

    Top Gear: Polar Special
    (2009) TV-PG
    This movie is: Exciting, Quirky, Witty
    Format: DVD and Blu-ray availability date unknown

    Why in the world would you "make it easier" for users by not allowing them to add DVD's to the queue from the streaming device, YET LIST movies you have NO CLUE when or if they're available?! Talk about going ass-backwards in terms of user friendliness. Shesh

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  58. http://fcjuventustorino.blogspot.com/

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  59. The app for iPad and ps3 now are aweful , I really hate you for changing it, I am in the media install business and I use to suggest the ps3 for netflix ... Not anymore, you took away a ton of search options. WHY!!!!!!!!? Would you do that. I can't even view through genre as good, and why is it that you guys decide which movie to place a category of "movies like _____" you use to be able to view "movies like" any movie you were currently highlighting ... You guys are messing up, I may now switch to cinema now or block buster or hulu plus... O yeah that's right you competition is growing and growing, good luck keeping business with moves like this app.

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  60. don't delete our post again. the update from Netflix and SONY for PS3 is not working..

    No customer will paid until it get fix. and let us know when the fix will be ready.

    If you can't connect to netflix, call CSR and make sure you tell them it's not the network and ask them not to waste you time.. but credit your account back

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  61. Forgive me for commenting on this blog entry instead of a more appropriate one, like "Discussion Thread: Your Queue."(dated 07/20/08 and comments were disabled)

    COULD AN OPTION TO ORGANIZE YOUR INSTANT QUEUE BE ADDED? Currently, it is faster to use Netflix's search bar to find a film I've added to my Instant Queue than it is to actually look through the 200+ films in my Instant Queue. If a "Sort By" feature was added I think it would make movies added to users' queues much easier to access. The default setting could be the "DATE ADDED TO QUEUE" like it is now, but giving users the option to arrange their queues in ALPHABETICAL ORDER, or grouped by GENRE would make it easier to find titles within users' queues.

    The "Send to Top" feature could still function after queue snaps into the order selected. Personally, I've only found the "Top" feature useful in my "DVD Queue." I've only ever used the "Drag & Drop" feature in my DVD Queue or to group similar titles together in my Instant Queue so that I can more easily locate them.

    PLEASE, PLEASE, PLEASE ADD A "SORT BY - ALPHABETICAL" FEATURE TO THE INSTANT QUEUE! I WILL LOVE YOU EVEN MORE THAN I ALREADY DO NETFLIX!

    -StrangeCupATea

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  62. Hi. I wanted to write you a quick comment to express my thanks. I've been following your blog for a month or so and have picked up a ton of good information as well as enjoyed the way you've setup your blog. I am attempting to run my own blog but I think it's far too general. I want to focus more on more specific topics. Being all things to all people is not all that its cracked up to be. Many thanks.

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  63. It is not OK that you must buy Microsoft or Apple to watch Netflix on the computer. Why not Linux? Does Netflix get a kickback from Microsoft and Apple? I am considering cancelling my subscription. Why should I have to pay Microsoft to use Netflix?

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  64. Why the dependency on PSN. PSN has been down the past several days, ergo Netflix is down, what now? This should have been thought of. I don't play games, I just use the PS3 for watching Blurays, dvds, and Netflix. I can watch Bluray and DVD, Netflix is currently dead in the water while waiting for PSN to get it's act together. Netflix should at least consider contingencies like these.

    And yes, I agreed to the new TOS.

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  67. Is there ANY estimate on when an updated and repaired PS3 interface is going to be pushed out to the PS3??? The current one continues to devolve into an unusable mess. Not only is the genre feature gone, but now, entire shows are lumped in one listing without the seasons differentiated!! WTH guy? You had a decent, usable interface, why change it?? I don't want to have to go back to the computer EVERY TIME I try to find something. Please fix.

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  68. Well, PSN has been down for hours (days for some people) now. Why can't Sony let apps connect to the internet without a damn PSN account? Annoying!

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  69. Is anyone having trouble during the movie's retrieval on P3S (it works fine on my laptop)? I live in Canada and for the past few days, every time I select a Netflix movie, it starts to retrieve it and then halfway through the retrieval process, the movie starts playing, but the bar is still retrieving. Then for most titles, the movie cuts in and out frequently or it starts retrieving again. I've called both Netflix and Sony Playstation support, but Netflix blames Sony and Sony blames my connection (but I can get browse the internet via PS3). Anyone having the same problem and does anyone have any solutions? So frustrated.

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  70. Hmmm, having to constantly sign-in to use functions on the device. The simple fact that after constant updates the browser is still pathetic, and for a device that can do everything. I'm still waiting for things like being able to play the video from my dvr that the ps3 can detect. I would love to be able to hook up an external hard drive and play movies (from what I understand only flash drives work), view photos, and listen to music. Heck I would like to have my Htc Inspire plug into the ps3 and play the movies, pictures or just stream stuff to the device that does everything. But alas sony feeds me updates geared at everything but improving the experience. So now my ps3 simply functions as a blu-ray player and a netflix streamer. So if this is what free gets me maybe the folks who keep picking Xbox over ps3 might be on to something. Just saying!

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  71. Yes.. it was either two nights ago or yesterday/last night I was also having an issue with the streaming. It would start and then say there was a problem and to try again later. It just happened right after I finished one episode of top gear and went to play another. It seems to be working ok now

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  72. I'm getting really sick of PSN network issues affecting my Netflix use. I have absolutely NO BUSINESS with PSN, other than that I had to make an account. I do not use Sony's services, I do not shop their store or use the browser on the PS3. I use the PS3 for Netflix more than anything, and I can't imagine any technical reason that Netflix must piggyback on the PSN. My iPad does a fine job connecting to netflix without PSN.

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  73. Well, now that the PSN is down for a couple of days I guess that means Netflix is effectively down for me as well.

    What is Netflix going to do about the PSN being down all the time?

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  74. Today we got the request to sign in to PSN yet again. That's an extremely painful process. Did it earlier this month. Did it a couple months ago. First time I did it, it took, literally, an hour. It is still too painful using our little remote, and it seems we always have to get the password emailed to us. So, you guys have to do something. There's this big obstacle interrupting your customers from using your service. I mean, TV needs to be easy. Real easy. We're really not going to be able to suffer through this any more.

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  75. Fix the streaming queue by adding folders to organize movies and series into. It crawls on the PS3 screen trying to roll through all the video thumbnails trying to find something. The new interface is a big step back. What is so hard to allow users to organize their queue? I have seen this request for years on the blogs. You would make more people happy doing that than anything else.

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  76. The problem with having to use my PSN account is that if the PSN is down for some reason, like for the last day, I can't use netflix.

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  77. So, is Netflix going to provide refunds for this second bout of PSN downtime or reenable the PS3 Netflix disc (which worked without PSN)?

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  78. PLAYSTATION IS DOWN and has been down for the past day and a half. They are saying it will be down for another 2 days therefore I can not use my netflix on my TV in the living room. We have Wii, Playstation3 and ROKU and must say that the Playstation is the worst by far... I liked it better when I could use the Playstation with the disk and NOT have to sign in to them to use NETFLIX. you took a giant step backwards with that one.

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  79. i think your post very good.thanks very much.

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  80. Refund or discount please! If Netflix is going to require us to log into PSN, then this only seems fair. I saw no issues with putting in my streaming disc before this update. Why not leave this option available to those that don't want to log into PSN and futhermore it can be used as a backup if needed when the service goes down? My kids were on Spring Break this week and they love watching the streaming movies at night. So much for that! This rests on your shoulders Netflix not Sony. Don't rely on someone else's service to deliver you own.

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  81. This comment has been removed by the author.

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  82. The big deal of having a PS3 network account in order to have a access to Netflix or Hulu Plus is that (like today) when PS3 network is down for three days and counting...you cannot have Netflix and Hulu Plus!

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  83. I suspect that the reason Sony requires you to sign into a PSN account is to capture your user data. What other reason could they have? Now at the moment it is IMPOSSIBLE to watch Netflix on a PS3 because of SONY'S STUPID AND CUSTOMER UNFRIENDLY DECISION, given that the Playstation Network has been down for DAYS.

    I am completely done with Sony and the PS3. There was a time when a PS3 had some value compared to other devices, but in the age of a $99 Apple TV (which can be hacked to run XBMC and other useful software), the PS3 basically has no value unless you want to run extremely expensive and boring games. Sony is dying and decisions like this one are what drive it.

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  84. Netlix, can you please announce your REFUND POLICY to those who CANNOT use your service on the PS3?

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  85. I understand the frustration, but I've been using.Netflix and have been over the past week just fine. Every now and then I get either an error when I try to sign into the PSN, or it kicks me back to the login screen... but either way if I hit cancel or back, I'm back at Netflix and it stream and stuff just fine....

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  86. Hitting cancel does not work for me. Whereas the original PS3 Netflix disc worked entirely without PSN.

    Sony is using PSN for things that don't need PSN simply to ensure that people are on the latest firmware and not custom firmware. So Netflix has decided to abuse its own customers so Sony can cover up its poor security. Yay.

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  87. I'm another use who hasn't been able to access the Netflix I am paying for since Wednesday because Netflix is dependent on PSN.

    A credit or refund is definitely in order. You are responsible to your customers because this is the platform and company you chose to partner with, we can't help who you pick. You can chase after Sony to get compensated for those losses. Netflix is responsible to its customers and Sony is responsible to Netflix.

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  88. I agree with mostly everything people are saying here! We should not need the PSN to enable us to watch netflix on our PS3's. As far as a step backwards with leaving behind the disc i disagree. switching to the app has definately given us many perks, such as the HD streaming and surround sound. But having to be logged in via the PSN is by all means the worst thing ever!! Something needs to be done and the app needs to be changed in order to allow all the time access AGAIN!

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  89. I can get into Netflix by trying to log in to PSN once or twice, then backing out (circle) when it says PSN is down. Obviously there is no actual PSN requirement for using Netflix, or else nobody would be able to get in. There should be a netflix update shortly that removes the login requirement after all the angry customers and/or refunded fees Netflix is about to be subject to...

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  90. Mr. Kevin Meyer. If Netflix is not going to provide the ETA on the fix as well as refund in 48 hrs, we're going to start a class action against Netflix.

    Netflix is charging customers while not providing the service in the contract. It's been like that for the whole month for lots of customers.

    Please response to all customers by email ASAP.

    ReplyDelete
  91. What do you have to say about PSN outage for so many days. Why not allow Netflix streaming, why link it to stupid PSN?

    ReplyDelete
  92. to: Rena Rosa aka Evil Adam

    The big deal about needing an PSN account is that now that the PSN is down, we cannot watch the Netflix that we are paying for. That's the big deal!

    ReplyDelete
  93. Now this is making me mad. PSN is broken and I am having problems with starting netflix. Eventually I get through to netflix.

    You need to change your software so it checks YOUR server if PSN is online then flips a switch to bypass the PSN login if THEY are offline.

    It is unacceptable as a netflix customer to have to fight with my PS3 because of PSN maintenance problems when I want to use my paid netflix.

    I want to go back to using the DVD.

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  94. So what do we do now that psn has been down for 5 days.....Are you going to reimburse us for our lost time because you decided that the only way I could watch was by being logged into a service that is not working? It worked yesterday without logging into psn and also earlier today so it's obviously not necessary just required. Last time I tried to watch when I brought up netflix it asked me for my netflix sign in before it opened. After logging in I chose what I wanted to watch and it would not let me watch until I succesfully logged into psn which you know very well is down. So maybe you should at least temporarily suspend the REQUIREMENT that you be logged into psn. But no why because obviosly you have your heads up your butts....idiots.

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  95. The Playstation Network is down An now that it is required to have an account the Netflix software on the PS3 does not function. Thjere is no work from Sony when it will be up. How do I get around this?

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  96. Last Saturday night it took nearly 5 hours to watch the movie SALT on NETFLIX. The last 10 minutes took over an hour due to constant stopping and starting. It was horrible. I was able to start NETFLIX even though PSN automatically logged me out and said it was down for maintenance. I don't remember having streaming video delays anywhere near as bad as those I experienced. Let us hope that PSN gets fixed and is brought back up soon.

    ReplyDelete
  97. Rene Rosa aka Evil Adam said...
    You need a PSN account to do anything online on a PS3, and a PSN account is free, so what the hell is the big deal?----FALSE

    You can use the internet browser and stream movies from PC without an account or being signed in. Which is nice, incase PSN is down like now, so the ps3 wouldn't be completely useless.

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  98. Don't do this!!!! Playstation just had a security breach and your account information, personal and credit card data are not secure!!!

    Danger Will Robinson!!!

    ReplyDelete
  99. I want my old PS3 disk.
    I hate being forced to update my PS3 with software that removes functionality or installs root kits.
    Now with the PS3 network down and my personal information stolen, I can't want netflix and i have to deal with my information being stolen - all because netflix requires PSN login to work.

    ReplyDelete
  100. I cant even sign in , its says undergoing maintenance

    ReplyDelete
  101. Thanks for this wonderful, informative and valuable post sharing.

    Watch Movies Online

    ReplyDelete
  102. Now that Sony's been hacked, and all our data are belong to thieves, I understand even less why it's necessary to sign in to use Netflix. It's a hindrance, I never use my PlayStation account, and I just don't get why this layer is needed between the Netflix service I pay for and me.

    ReplyDelete
  103. The PSN has been down for a while now, I don't think I should be charged by netflix if I can't use it.

    ReplyDelete
  104. It could.be in the Sony license agreement that any apps and such are required to use the PSN.. but not being a developer I have no clue

    ReplyDelete
  105. Dear Netflix. Now is the perfect time to re-negotiate with Sony and get the necessity REMOVED for logging into PSN in order to view.

    Are you listening, Netflix? Heeelllloooooo???

    ReplyDelete
  106. what's going to happen now since PSN is shut down?

    ReplyDelete
  107. what's netflix going to do now since PSN is shut down??

    ReplyDelete
  108. what's going to happen now since PSN is shut down????

    ReplyDelete
  109. It does seem now, in retrospect, a utter disaster to make netflix streaming dependent on logging into the PSN. I wish I could use that streaming DVD I never threw away. Obviously one company should not be dependent on the security problems of an unrelated company. Let's hope someone at netflix is mature enough to disentangle the system sooner rather than later.
    - Lancaster in LA

    ReplyDelete
  110. a few days ago i was extremely irritated that i had to fork over my credit card information to the PSN to watch Netflix on the PS3... i don't use the network for any online gaming, so i really didn't want to have the account. after spending the 30 minutes just to get the frigging account set up and everything updated on the PS3, i wasn't able to even get netflix to stream because i used another email address for my PS3 account (i didn't realize one would be dependent on the other)... frustrated, i put the disc back in hoping i could just get it to work the old way... at which time I go the "Now we've made streaming video even easier!"

    and if that wasn't bad enough....NOW I find out that the PSN was hacked! so. you guys officially suck in my book for allowing Sony to determine this policy.

    ReplyDelete
  111. Why does NetFlix agree to Sony's requirement of going through their network?
    To adjust charges from NetFlix based on traffic?
    Do you think Apple would agree to it? No -

    NetFlix - start calling the shots.

    Sony Needs you, not the other way around.

    ReplyDelete
  112. Finally sign up for Netflix and then find out that I have to sign up for recently hacked and suspended PSN (w/credit card info). No thanks. Waste of time.

    ReplyDelete
  113. Hi everyone,

    Please contact netflix and tell them you're not going to pay from April onward. until the issue resolved.

    Totally unacceptable and what a scam...

    ReplyDelete
  114. I dont mind having to go thrgh PS3 Network to use Netflix at least is free unlike Money Slob Microsoft taking advantage and charging for every liittle thing.I wouldnt be surprise Microsoft is in on PS3 networks breach! I am sure as heck asking for a refund or will dispute charges on my c/c.

    ReplyDelete
  115. Netflix is hiding behind Sony's blunder and is just as responsible for the lack of service due to a 'hack'? If companies this size can't afford to implement a reasonable disaster recovery plan they should be held accountable. Back to torrents. At least that works.

    ReplyDelete
  116. It amazes me that on April 1, 2011 PLaystation changes there terms of service agreement, making us sign in to the PS3 network and to access netflix and then two weeks later they shut down the network indicating a security breach, where our personal and financial data may have been breeched. Sounds like an inside job to me. I have been unable to access netflix for 2 weeks now and still have to pay for the service. Will I receive a refund from Netflix? Why would Netflix agree to allow Sony to change there terms of service policy in the first place, which would place their customers in jepoardy of such a security risk?

    I demand compensation from Netflix for them allowing my personal information to be such exposed and my service interrupted.

    ReplyDelete
  117. You can still use Netflix even though PSN is down. Just attempt the log in a couple of times...then Netflix will automatically start.

    ReplyDelete
  118. so is the psn back up since that douchebag stole everyones shit??
    it wasnt at 6 am this morning.
    would it be any different now?

    ReplyDelete
  119. I agree - totally stupid to require a PSN account to watch something I pay separately for. And really lame right now since we haven't been able to stream anything from netflix for more than two weeks cause sony's security is so lax and the network is down. Really poor service Netflix. Really poor.

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  120. >>You can still use Netflix even though PSN is down. Just attempt the log in a couple of times...then Netflix will automatically start.
    <<

    No it won't. It did when the hack first happened but not anymore. Not for about a week or more. Hulu Plus is looking better all the time.

    ReplyDelete
  121. Works for me still.. has since day 1. Asks once when I first launch Netflix (and after it says failed just hit the O), and then again when Netflix first loads up (again hit sign in.. when it changes the message to failed or.whatever, press O to cancel and you'll be good

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  122. Why am I paying for a service that I can't use? Seriously...

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  123. What is going on with Sony's breach of security is EXACTLY why I was disappointed that we have to use the PSN network to watch Netflix. Why couldn't we just go back to using disk without having to create a PSN account, which I NEVER wanted to do in the first place???

    ReplyDelete
  124. This isn't working for me. I still get the PSN under maintenance message when attempting to log-in. Is there some kind of phased rollout of PSN services going back up or something?

    -Butch

    ReplyDelete
  125. How about the inability to watch Netflix on the Playstation now that PSN has been down for ages? What is Netflix doing to ensure your service isn't affected by Sony in the future?

    ReplyDelete
  126. So, how do I get a refund for the past 2 weeks of service that I can not use?

    ReplyDelete
  127. After acquiring a PS3, specifically to be able to watch Netflix, and then giving out credit card information I find out that Playstation Netowrk is required to use Netflix...this is ridiculous!!! WHY DOESNT NETFLIX POST ON THEIR SIGNUP PAGE THAT PS3 IS NOT WORKING RIGH NOW?? It's ludicrous to think a huge corporation such as Netflix would not notify potential customers!! Sadly its also insane that we can only complain in a blog as they do not have customer service email....I used to LOVE Netflix...not so much now!!!

    ReplyDelete
  128. I have done all the updating and agreed to all the required parameters on my ps3 but for the last week and who knows how long before that when I go in to use Netflix instantly and error keeps coming up saying that the playstation network is under maintainanence, and will not allow me to watch and have to watch on my computer if I want to watch anything. hmmm 15' computer screen or 42' LCD tv, which would I like to use???? If this does not get resolved soon I will be canceling my neflix account again, and for good.

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  129. I have to say I am pleased that I was still able to watch netflix during the ps3 fiasco. I hope in the future netflix can replace comcast or expensive cable period. I am thankful for the technology that is available these days even though it seems to produce more impatient people. Thank you netflix. Once you start streaming more new releases cable might just go the way of the blockbuster video. WOO HOO!!!

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  130. Although we are able to get through the PSN prompts and get to Netflix I think this incident should light a fire under Netflix to disassociate themselves from catering to Sony and Microsoft. I don't need either of their accounts to access Netflix online, these devices are simply another portal. Additional levels of bulls**t like PSN and Microsoft detract from my desire to continue to use Netflix.

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  131. There should be no reason to have to log into the PSN network for netflix to work. Maybe a way around it would be to tell Sony to screw off and make netflix compatible with the playstation browser so the software isn't even necessary. If I can't use netflix until sony fixes their network, then make it work with thier browser.

    ReplyDelete
  132. Why would you need a PSN account. that is stupid. that's stupid like needing the stupid xbox live gold to use netflix. and where is my streaming app for my android phone? My Evo needs it!

    ReplyDelete
  133. Gee, how prescient. It looks like I was correct to be skeptical about signing onto the new user-agreement with such sweeping hold harmless clauses and liability limitations contained therein. One must wonder whether or not this user-agreement will provide Sony with an adequate defense in the wake of the class-action suit mounting against Sony.

    Speaking of prescience, is it not interesting how the breach occurred shortly after forcing the new user agreement down consumers’ throats? One must wonder whether Sony either (1) saw it coming or (2) allowed it to occur. I am sure that is what they are asking on Capitol Hill. It would be curious to know whether criminal investigators are also looking into Sony’s internal operations given the alleged lack of adequate security.

    The more of these incidents involving mega-corporations and the loss of user information occurs the more one wonders whether these events are truly inadvertent. These companies can afford to hire the best security analysts in the world, yet somehow consumer information is not being protected. Makes you wonder how valuable the information gleaned truly is and what is its going rate. It also raises concerns about state secrets since there is a large crossover between private security firms and those protecting information within the government.

    There should be a national firewall with an algorithm in place to prevent the free flow of both state secrets and the personal information of American consumers. In my mind, the loss of either raises national security concerns. Information crossing the nation's borders should be carefully scrutinized. It seems like it would be easy to recognize an outgoing database of the variety lost by Sony. However, a breach from within becomes more difficult to track down.

    ReplyDelete
  134. Ratburger,

    If Netflix did something like you suggest and tried to bypass the Playstation Network, then they would likely face a lawsuit by Sony. However, in light of the security breach Netflix would have a good argument that it was concerned with its own customers' privacy and therefore made a unilateral decision. It's likely that such conduct would amount to a breach an existing contract with Sony. It's also just as likely that the security breach which can be faulted to Sony was the first breach because of some duty to take care not to damage Netflix's marketability or to use good faith efforts in promoting Netflix's product. There is no doubt that Netflix should start renegotiating a modification of the current contract with Sony in light of this recent mishap.

    Me, I am seriously considering either selling my Playstation or converting it to a Linux machine. However, if I wish to sell, I am going to have to wait quite a while for the price of a Playstation3 console to rebound or take a significant hit in the current resale market.

    By the way, has Sony's stock taken a tumble. If I were employed to pay attention to such things, I'd be looking at current market activity as an investigatory tool to try to determine whether those inside the company sold high, and if entities outside the company were poised to purchase.

    This incident also raises the issue about why there is no legislation on the books that allows a consumer to walk away from a corporation with a requirement that the corporation be unable to retain personally identifiable information, upon request, and once any monitary obligation has been paid in full. Terminating a business relationship in this day and age should allow a consumer to erase their information from the databases of those who may or may not have breached their trust and been irresponsible with such data. This should apply to internet based businesses providing social networking, search engine, and e-mail services as well.

    ReplyDelete
  135. This really bites that we can not access Netflix on our PS3 because they are down. We pay monthly for something we can't use because Playstation is taking forever to get back up.

    ReplyDelete
  136. Netflix does work on the ps3 during this outage ive been using it the entire time all you have to do is go into the netflix software from the ps3 home menu and while its loading it will ask you to sign into psn if you hit circle it tells you you need to be signed into psn to use the software please retry so all you need to do is try to sign in and although it says psn is undergoing maintanance just hit circle and each time it asks you to sign in repeat above process and it will for sure let you use it note you will only need to try to sign in 2 or 3 times for it to work

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  137. Hey Netflix, can you let us know what the deal is with streaming video on PS3? I am only able to occassionally get into the system and watch anything after attempting to login to the Sony playstation network that is still down. When I am able to watch anything, it streams so slow now I feel like I've gone back 15 years in time and I'm watching movies on a dialup modem. Please let your very large customer base know what your plans are to move forward on making your streaming services available again. Fact is, lots of people are having trouble and it seems like you're ignoring us. Won't be a member much longer if you can't fix this or at least communicate with your customers.

    ReplyDelete
  138. I have still yet to hear anything from playstation and I have to search blogs such as this to get the latest news. The only way I am able to use my Netflix account is through my PS3 and I am still paying for this service although I am unable to use it. I am honestly not impressed. I will be selling my PS3 and looking for alternatives.

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  139. This outage could extend through the end of May, at least for parts of the network. Netflix, is there any more you can tell us about when the ability to stream video might be restored? And is Sony making any changes in the way PS3 users can access their Netflix accounts as a result of this episode? Right after the outage, people were posting "workarounds" to the sign-in all over the web, so I don't understand what difference having an account -free or not- made anyway when you get right down to it. Netflix, please speak up for your customers. Thanks.

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  140. WTF Netflix, put a foot down and get a work around for your ps3 customers. I pay good money every month, as to other people. My ps3 can still connect to the internet, a friend of mine has a wdtv live plus, and with that you don't need to sign in to service other than connecting it to your netflix account. Put your foot down to Sony for the good of your customers. At this point in time, finding an immediate work around would be in both parties best interests.

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  141. you r all morons u people who bought a ps3 just to watch netflix RIDICULOUS its very amusing to see that people paid 300 just to use a 10 dollar service why would you not just get a decent used laptop u dumbasses and stop bitchin at netflix its not thier fault ur completely incompetent they give you a choice to use a large variety of devices and you can get dvd service for a small amount more.For those who cant use netflix on the ps3 during the outage also need to stop bitchin at netflix its sony who you need to confront.I personally am able to use netflix on the ps3. Also those who are wary of accepting the terms of use dont be its the only protection sony has to keep assholes from suing them for thousands of dollars do u people really think sony says that shit to get people to accept that and then for one minor infraction try to ravage ur whole 500 dollars in sony equipment thats pennies to them they are not gonna waste legal resources to get ur little bit of bread so read it but accept it any specification

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  142. specifications u see like how they say psn accounts could cost money later dont worry about that so much they have to cover themselves from every angle

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  143. I would like to see the old intrface back up as well Unfortunately i got netflix and it already had the newer interface which i thought right away is stupid you should definately be able to browse everything by genre Also anyone who sees those pussies in the anonymous masks protesting on the street beat the shit out of them PLEASE

    ReplyDelete
  144. I don't know about others, but up until now I've been able to bypass the PSN outage and use Netflix OK. Personally the PSN outage hasn't been that big of a deal since I don't play that many games online. But I DO use Netflix a LOT. AS OF TODAY,I JUST GOT LOCKED OUT. I called Netflix earlier and they were doing some maintenance so I thought it was them at first. They are done with maintenance now, and I am able to use Netflix on all my devices (PC, etc.) EXCEPT for my PS3. I've been calm & patient about the outage until today. Now I'm pissed. I don't really care who's fault this is (netflix/sony), GET THIS FIXED DAMIT!! I do agree it is ridiculous we should even have to go through PSN to even use Netflix. I'd be interested to see any others who just got this problem as of today.

    ReplyDelete
  145. Its definately ps3 mine worked for about a week before ps3 locked me out afterthe outage. The 2-3 failed sign ins worked for a little while then not anymore. Its seriously pissing me off because if I have access to the internet I shouldn't be required to sign into a service I don't needyo access a different one. We really need to go after Sony on this one - not Netflix - Netflix app works just fine an loads behind the psn log in but pan wont allow you to actually use It properly. Many people have computers and Sony will argue that you can use your computer to access it but some computers are not good enough to accept streaming media like that. There should be a law suit unless Sony somehow compensates Netflix users especially if the outage is to go to the end of may. That's a month of unusable service.

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  146. Worked for me (still) last night, but Netflix was so slow loading it would time out before.the titles popped.up.. or would pop up but then time out when you selected one

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  147. With the Sony PSN outage, it's become a big headache to get the Netflix client to start up. Not Netflix's fault, but it's ridiculous to have to fiddle with it until we can get past the PSN login screens.
    If we hadn't just passed our billing cycle a day ago, I'd have put the account on hold today.

    ReplyDelete
  148. Is there any way to get the old interface back? The new one is garbage. Having subcategories was brilliant , why take that away?

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  149. WE WANT THE OLD INTERFACE BACK!!!!!!!!!!

    Time to start calling!!!

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  150. Now all I can see is every James Bond known to man and crappy B-Movies.. What happened to sorting the movies??? Go back to the old interface on the PS3 not the crappy one on the Wii

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  151. How to install Netflix app on the PS3 when PSN is down? Stop deleting my comments!!!!!!!!!!!

    ReplyDelete
  152. Oh... that's all to get it to work , sign in to PSN and you're good to go. well it seems those idiots don't realize PSN been down for a month, so it doesn't work. Great going genius.

    ReplyDelete
  153. Okay Netflix only kinda works on the PSN, but nothing can be viewed.

    You can see your que, and pick something to watch. But then it you HAVE to sign into the PSN. There is currently no go around. I've tried everything mentioned.

    I'm not mad at Netflix in any way, can't even be mad at Sony. They went through a major hack. I just don't see why you have to be on the PSN to view Netflix. You didn't have to use the PSN until a few weeks before the hack, so just switch back temporarily so people can still kinda use their systems for something fun. I still think the PS3 is the best bluray player around, but it kinda sucks that I have to hook my laptop up to my nice TV for the instant view.

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  154. my netflix was working despite the the psn being down until 5/13 at about 6pm central time. i am now canceling my netflis subscription. until the unholy marriage of netflix and the psn is dissolved i will not be back.

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  155. After that hack update on the ps3. Netflix is asking for my credit card number again. I don't want to give me number on the ps3 severs. It is annoying I want to watch some videos on my tv not pc.

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  156. Back to the same question over and over again. WHY, oh WHY do we have to go through PSN to get into Netflix? My PS3 is directly connected to the network, which can directly connect to the Netflix server. WHY do we need a broken PSN as a middle man??? WHY?

    ReplyDelete
  157. I'm with Anonymous at 12:11 AM. Just wanna know.

    My Netflix interface on PS3 is crappy. Crappier than most versions out there it seems. Aside from scrolling left and right through categories of content, there are almost no navigational aids. About all I can do is Search. There is no Home, no other menu options that I can see on the screen. I hope this isn't supposed to be the new and improved interface...

    ReplyDelete
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    ReplyDelete
  159. I can't get past the message about having to log in to PlayStation Network before I can log in to Netflix. I don't blame Netflix for Sony's idiotic behavior, but it's a lot nicer to watch my shows on the big TV that I have, instead of the laptop. Why should I have to go buy another device just to watch on my TV when the PlayStation that I bought before I got Netflix is supposed to work just fine? Did Sony change something? My PlayStation just updated itself and no matter how many times I click the O button, I still get the stupid message. If I try to log in to PlayStation Network, I get a cryptic error code. This may not be Netflix's fault, but they offered the client that doesn't work. I still like Netflix, but this is the last Sony product that I ever buy. My time doesn't seem to be very valuable to them. Who's with me?

    ReplyDelete
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    ReplyDelete
  161. why we use a play station just because of we need it...!

    ReplyDelete
  162. Why cant I email netflix to report a problem? the site isnt streaming anything at all - it has always worked in the past but today no film loads past 4% - Im really pissed off.

    ReplyDelete
  163. PSN has been unavailable for several months. Sony prevents me from watching Netflix due to their policy of requiring me to log in, when for months the PSN has been dead. Netflix needs to address the Sony access problem.

    ReplyDelete
  164. Netflix needs to credit back customer's for PS network issues. PS network is a partner of their I am sure and is the only way I want to stream. I called Netflix and they said to cal PS network. Their network has been down for a long time, i doubt they are going to do anything for me. I am basically paying for a service and getting nothing in return.

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  165. The way you guys are talking now.. it sounds Pike you think the PSN is still down... its been back up for over a week now

    ReplyDelete
  166. This is so bad.... I can only watch Netflix on my PS3 since Netflix isn't compatible with my Linux PC :(

    I had to reset my password. To do so, Playstation sent me an email with a link. When I click on the link, it brings me to a page saying the site is under maintenance.

    I've contacted PSN. They can only reset my password within 14 days !!!!!!! Why so long?

    This is so FRUSTRATING!!!!!!!!!!

    I've put my membership on hold, and I'm thinking about cancelling it.

    Why pay for a service that I can't even use?

    ReplyDelete
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    ReplyDelete
  168. why the hell did you change the setup on playstation to be like the xbox and wii? The way it was before was way better where u could search all the sub genres. Everybody i know that had it on xbox and wii would come over and say they wish there netflix layout was like the playstation

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  169. I guess it says something about the blog "new look and feel" when it's reached 5000 comments in a matter of days and you cut off the ability for anybody else to leave a comment. Are you listening to us or is this "blog" just a publicity stunt?

    ReplyDelete
  170. well well all your hard work and it could be ruined by the NEW WATCH INSTANT FORMAT. micheal got 5000 complaints and now spilling over to you. tell micheal to change it back. it really is not user friendly. it's a mistake fix it before it's to late.5000 complaints should tell you something

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  171. I called Netflix today and gave them some feedback about the new site. 1.) There are not titles and the titles on the cover art is always in different fonts, locations and occasionally not on the cover. 2.) The scrolling is jerky and there is no way to slow it down or speed it up. 3.) Star ratings are only visible with mouse over cover art. 4.) It is now harder to add an item to my queue to watch later or on a different device. 5.) Sortable search is missing, there is no way to organize titles by ratings, year released or alphabetically. 6.) The changes were made without any instructions on how to use the new lay.out. The help feature still features the old layout for instructions. 7.) For an internet company, Neflix does not have an online feature for leaving feedback. 8.) The blog is full at 5000 comments with people putting additional comments on the MTV announcement blog. 9.) There has been no public statement from Netflix acknowledging the customer unrest. 10.) My previously viewed titles are no longer present. I like watching tv and it was easy to pick back up on the next episode by the previously viewed titles 11.) When I place my account on hold or choose to cancel Netflix does not ask me for a reason to improve there customer service. i.e. I am going on vacation, I am unhappy with selection, I am unhappy with features, I will not have time for viewing. etc... Instead there is no option to gain insight from their customers unless they choose to call a 18-- number which is not required when you have a web presence with the ability to collect the data. 12.) At the end of my phone call I am asked to take a survey of 1 question. Are you satisfied with Netflix? Press 3 for yes and Press 4 for no. This does not give any useful information. It does not collect why I am dissatisfied or what features I do like. So to sum things up, if after my account has been on hold the maximum and the website is not given the functionality back that the old site has I will be cancelling my service and trying Hulu Plus.

    ReplyDelete
  172. Who cares about new content when NetFlix has screwed up their browser interface so bad that no one wants to use them for their movies anymore.

    The original blog Netflix started announcing their "new and improved interface" was flooded with so many complaints that they closed it to new posts (hence why I am posting here). Fire whoever programmed this interface - HORRIBLE!!!!!!

    COPY AND REPOST THIS TO ALL BLOGS UNTIL THEY FIX THIS AWFUL "BROWSER IMPROVEMENT" (LOL)

    ReplyDelete
  173. Who cares about new content when NetFlix has screwed up their browser interface so bad that no one wants to use them for their movies anymore.

    The original blog Netflix started announcing their "new and improved interface" was flooded with so many complaints that they closed it to new posts (hence why I am posting here). Fire whoever programmed this interface - HORRIBLE!!!!!!

    COPY AND REPOST THIS TO ALL BLOGS UNTIL THEY FIX THIS AWFUL "BROWSER IMPROVEMENT" (LOL)

    ReplyDelete
  174. Who cares about new content when NetFlix has screwed up their browser interface so bad that no one wants to use them for their movies anymore.

    The original blog Netflix started announcing their "new and improved interface" was flooded with so many complaints that they closed it to new posts (hence why I am posting here). Fire whoever programmed this interface - HORRIBLE!!!!!!

    COPY AND REPOST THIS TO ALL BLOGS UNTIL THEY FIX THIS AWFUL "BROWSER IMPROVEMENT" (LOL)

    ReplyDelete
  175. Seriously, the new browser interface needs to go. My girlfriend is European prefers we occasionally watch a foreign film. Now I have to jump on my computer, go to the particular category we want, and then search in the new interface. Please fix this immediately. I never understand why you'd fix something that wasn't broken in the first place. Does no one do focus groups anymore? Any idiot would have seen this coming. I hope someone gets fired for this.

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  176. The updated netflix sucks the moves on stream line are never any good movies on theOld stream line. Was better I am considering dropping the Netflix all together cause of this.. I am very unhappy with the cite at the moment

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  177. June 18th, 2011 04:30 GMT
    As everyone reading this clearly knows, Netflix is not interested at all in providing a user-functional interface to their video browsing and sorting! This utterly contemptible and useless interface presently provided is pushing users to discontinue their service, and we gratefully acknowledge the need to get away from any company that is clearly refusing to listen to cries of its customers! Now, as you have been reading, even more things are being unnecessarily removed. Time for all customers to find something else.

    ReplyDelete
  178. 06-19-11 19:00 GMT
    Maybe if Netflix customers insisted that their local news and national news networks covered how greatly and widely disgusted customers are at their newest childish browsing interface, that maybe some action to restore all that we once had might be closer at hand!

    Is every other customer quite annoyed that Netflix is no longer interested in providing a functional, informational, sorting, browsing interface?
    Just how long is every single customer expected to go without being able to see all of the information we used to receive BEFORE this garbage-interface appeared? How long are we expected to hold out not being about to SORT like we were used to do! That feature seems to have been missing for all too long as it is!
    What is really going on here? Customers no longer matter? Customers are not required to be happy? Customers should just move along & find something else?
    Could be there are other websites for viewing/browsing for titles, and just use your netflix accounts to order or add them to your queques. Browsing/searching for titles is no longer a viable netflix-approved option no longer!
    PLEASE, Dear Customers! Contact your local news people and see what their input would be on a national story! We want our WORKING NETFLIX restored to us! and we want it YESTERDAY! Thank you!

    ReplyDelete
  179. on my ps3 trying to watch a show but nothing shows up not even a summary about the show fix the damn thing or ill fucking end my subcribtion you asshole

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  180. Terrible does not due this lay out justice!! Genre catagories offer 75 movie selections ONLY!!! of substandard movies- Do others feel cheated?!
    What do we need to do to get the old service and layout back?? I bought PS3 for netflix when layout was great- now I am stuck with PS3 and garbage movie selections to choose from. I will be cancelling my service if layout is not returned back in 30 days.

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  181. Anybody: Please provide other sites we can go to, if netflix does not care about our complaints.

    I just reviewd movies I had watched in the past 80% have been removed from Netflix site altogther.

    PLEASE recommend other sites for us!

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  182. Who gives a rat's ass after your mutilation of your webpage, Netflix, you bunch of cynical, tin-eared dunces. Your "improvement" sux sux sux. You didn't beta test, you didn't ask anyone, you evidently do not read, you don't respond to critique (or even to really pissed off outrage), and you certifiably DO NOT CARE what your customers think or want, you imperious collection of dicks. Change it back, dumbasses!

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  183. don't like the changes/it just made my life as a netflix user more difficult/why do folks fix what ain't broke/dumb

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  184. http://www.petitiononline.com/Netflix/petition.html

    Still have those tin ears on good and tight, Netflix? Restore a visually non-sickening, functional UI to web page and bring back the member reviewer community. Jackasses.

    ReplyDelete
  185. The netflix apps for the ps3, ipad/pod/phone, and android are in need of an update. they are unstable and do not always work. It is also impossible to find what you want, because the only way to find movies is through suggestions or search. add a "movies by genre" section and give us search filters such as user rating, release date, genre, or MPAA rating.

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  186. this is getting really frustrating. Some days, I can turn on the PS3 and netflix starts. Other days, I have to try, ext neflix, try again, and repeat until it connects. Tonight, I'm finally giving up after 20 minutes of trying to get it to start. Oh and by the way, the price just went up. Thanks.

    ironically, my captcha word is erksm - as in erksome!

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  187. I would like to know why there are no avenues to discuss problems via email. Why must a person have to use the phone to convey an issue when it's much more friendly to use the email system. Is it that you really don't want to have to contend with us and believe having to use the archaic phone line weeds the problem children out? Thought so.

    ReplyDelete
  188. Hi, Why would you need a PSN account. that is stupid. that's stupid like needing the stupid xbox live gold to use netflix. and where is my streaming app for my android phone? My Evo needs it!
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  189. netflix on ps3 fucking sucks, show and /or movies plays for about a min then does recieving, recieving, recieving, ....... fix your goddamn problem.

    ReplyDelete

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