Monday, March 28, 2011

Netflix Lowers Data Usage By 2/3 For Members In Canada

This is Neil Hunt, Chief Product Officer, to tell our members in Canada that starting today, watching movies and TV shows streaming from Netflix will use 2/3 less data on average, with minimal impact to video quality.

Now Canadians can watch 30 hours of streaming from Netflix in a month that will consume only 9 GBytes of data, well below most data caps.

We made these changes because many Canadian Internet service providers unfortunately enforce monthly caps on the total amount of data consumed.

In the past, viewing 30 hours of Netflix could consume as much as 70 GBytes, if it was all in HD, and typically about 30 GBytes. While there is some lessening of picture quality with these new settings, the experience continues to be great. If any member wants to change back to higher data usage and video quality, they can do so on the Manage Video Quality page, found under Your Account.

We will continue to test and innovate to improve the Netflix experience without high data use.

Neil

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P.S. Lots of technical details below for those interested.

We've created three settings:
  1. "Good" - The default setting with good picture quality and lowest data use per hour (about 0.3 GBytes/hour)
  2. "Better" - Better picture quality and medium data use per hour (about 0.7 GBytes/hour)
  3. "Best" - Best picture quality and highest date use per hour (generally about 1.0 GBytes/hour - or up to 2.3 GBytes/hour when streaming HD content)
Any member can adjust the settings anytime by visiting the Manage Video Quality page, found under Your Account.

At all settings, Netflix adaptive streaming may choose a lower data rate stream if your connection is lower speed or, in the case of congestion, in order to minimize interruptions.

Also, at all settings, Netflix streams a little bit of additional data as a buffer each time you start a movie or TV show. Frequent starts and stops, or rewind/seek activity, will slightly increase the amount of data Netflix streams to you per hour. In most cases this will amount to less than a few minutes' worth.

The "Good" setting limits video/audio to 625 kbps/64 kbps. With this setting, 30 hours of content would be up to 9 GBytes per month.

The "Better" setting limits video/audio to a maximum of 1300 kbps/192 kpbs. With this setting, 30 hours of content would be less than 20 GBytes per month.

The "Best" setting will use any of the video/audio rates available. Our highest quality files are 4800 kbps (for 1080p HD video) and 384 kbps audio (for 5.1 audio). 30 hours of this highest quality streaming would be less than 67 GBytes. However, only a selection of movies and TV shows are available at these rates, and in many cases, the effective video/audio upper limit for non-HD content is 2200 kbps/192 kbps. At that rate, 30 hours of streaming is less than 31 GBytes.

170 comments:

  1. Thats great and all, but can you please get Netflix working on more set top boxes for Canada. There is no reason the same set top box can work in the States but not Canada.

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  2. Awesome news, Neil. Netflix Canada is a great service for Canadians. Also great news to see new CURRENT blockbuster content coming such as Iron Man 2.

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  3. Nice to have the option to manually lower the quality as-needed...

    Now how about saving items to a queue? That's long overdue...

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  4. Thank you! I'd had to really watch my Netflix use because of caps; these new streaming options are great.

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  5. I can't find the Manage Video Quality page anywhere under My Account. What're you'se talking about?

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  6. Why not give this as an option to all users, regardless of location?

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  7. Neil, love the new option! I'm with TekSavvy and for the time being I'll be setting my quality with you guys to the highest!

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  8. Any chance we'll get this in America, too? I'm getting capped by AT&T and would love to have this option.

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  9. it would be nice to be able to do this from the us accounts as well. looking forward to continuing improvements and new wi contracts, netflix!

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  10. You need to pressure the Canadian ISP's to get rid of these stupid caps. I think it's great that you are doing this to help the poor canadians out but your business model depends on streaming large quantities of data to everyone's home. Capping data flows is bad for everyone except the greedy ISP bastards.

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  11. How do gb/hour and download speed interact?

    I've switched to an unlimited DSL service that is nominally 5mps. Actual numbers are about 4.5mps.

    I don't seem to be able to see content in HD sometimes.

    I've set my account to highest quality.

    Question: If I set the quality down, will that make it easier for HD?

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  12. Will you roll this out in the US when the ISPs cap our bandwidth?

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  13. A request:

    I prefer reading blogs using Google Reader. But I can't seem to add this blog to my subscriptions.

    Could this be fixed?

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  14. This is great news! Well done. As @xinit says, it would be nice to have the option to adjust quality instantly.

    You've got an option to turn subtitles on/off by program. How about an option to select quality too?

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  15. AT&T is about to start capping (well, charging for overage, actually) US subscribers - are you going to roll this out to your US customers soon?

    Thanks!

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  16. Cool, but can we get a setting to turn on 5.1 surround sound on xbox 360? You guys claim DVD quality sound, but you only deliver 2 channel CD quality sound! Misleading ;)

    I'm Canadian, and bandwith isn't a concern. I'd preffer better quality picture and sound. Maybe a "bestest" setting so that you can match Xbox's Zune quality ;)

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  17. You're going to need to do something for U.S. customers as AT&T is about to change data plans on its customers (as many providers already do). I may have to reconsider the value of Netflix if we can't continue to watch online as we have been.

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  18. why don't US people have comcast or Fios? Why the F would you use ATT who caps data? That's ridiculous.

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  19. Sheldon - here you go: http://blog.netflix.com/feeds/posts/default

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  20. Comcast limits usage too. They don't just charge you for extra, they take your Internet away. They are the only high speed Internet in my area.

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  21. Comcast limits usage too. They don't just charge you for extra, they take your Internet away. They are the only high speed Internet in my area.

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  22. This is great for sure. The only change I'd like to see regarding quality is to have some indication of what quality level you're currently watching (i.e. if your quality is reduced from Best to Good due to connection speed, you can see it). I'm still not sure whether or not I've actually been watching in HD or not.

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  23. Thank you Netflix for paying so much attention to Canada. I love the service, but I thought we'd just be a small add-on service that would be mostly ignored due to our small size. It's great to see you tailoring services for us and continuing to add new contracts like the one with Paramount.

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  24. Sheldon: No, the new quality settings are essentially just max bitrate caps; if you set the quality lower, your max bitrate will be capped below the threshold required for HD. Anything but "best" and you'll never see HD regardless of if you have enough bandwidth for it.

    The real problem is that your connection isn't necessarily fast enough for HD. 5mbps DSL tends to perform closer to 4.2 after overhead, HD feeds are ~4Mbps (3.8 video and ~0.2 audio), and there's just not enough headroom there to deal with variable conditions.

    The good news is that it looks like we're going to eventually get speed matching out of Bell and the CRTC, at which point higher speed DSL should be available to wholesalers.

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  25. We really need this in the US now, since ATT is implementing caps.

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  26. Can I remotely demand that my PS3 netflix streaming will take a quality hit to not stream 1080p hd quality but rather something smaller. I don't need the uber resolution but the resolution is actually causing bandwidth limitation issues in my local network as it does not play nice with the rest of my external traffic.

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  27. Thank you for this feature! Please bring it to Netflix USA. I believe that all major ISPs in the US are planning to implement bandwidth caps, if they have not already. Bandwidth management will become a real problem.

    Also, to Troy Lightfoot, most areas in the US have only 1 choice for real high-speed internet (4 Mbps and higher), if they have any at all. People living in cities may have 2 or 3 choices, but suburban or rural users are lucky if they have 1.

    Politically, broadband in the US is just like Canada's. We are just better at showing the illusion of a robustly competitive market.

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  28. AT&T now has data caps. Bring the manual quality option to the US please!!!:)

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  29. If I change the settings "My Account" ... does this setting apply to ALL THE DEVICES (Xbox, PS3, etc) or just to streaming via the website ?

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  30. This is a great addition. It would be really awesome if Netflix went a little further for Canadians with Internet data caps:

    1) Allow us to set our monthly Netflix cap (120GB) so if I do hit this 120GB limit (which I have) just cut off Netflix until the end of the month so I don't get hit overage charges.

    2) Allow us to set Streaming Rules (ie. the first 80GB of the month at HD quality, the next 30GB at medium level quality, and the last 10GB at the lowest quality setting)

    Just a feature I think would be very handy / useful.

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  31. While some customers appreciate Netflix for turning down the video bitrates, I am here to tell you it's not nearly enough.

    For nearly three years, our consumer group -- Stop the Cap! has fought Internet Overcharging schemes in both Canada and the United States.

    Whether it's Bell's proposal to eliminate flat rate broadband across all of Canada, Time Warner's 2009 pricing experiment to limit broadband users to just 40GB of usage per month, or AT&T's 150-250GB cap taking effect this spring, your competitors are on a mission to scare customers away from using your online video streaming service.

    As we've documented over the past few years, once companies like AT&T get their usage cap foot in the door, they'll lower usage allowances whenever a competitor becomes a problem. That is precisely what Rogers and Shaw did in Canada when Netflix announced they were open for business.

    The fact is, Netflix MUST engage in this fight. Consumers cannot do it alone, especially when up against billion dollar companies spending millions on lobbyists trying to convince lawmakers usage caps are about "fairness" when they are really about monetizing broadband traffic and scaring off cord-cutting.

    We invite you to join our fight, so you don't have to relegate future Netflix customers to a veritable slide show to avoid blowing through ever-decreasing usage limits.

    Phillip Dampier
    Editor, Stopthecap.com

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  32. I like this idea, but only to expose and educate others on the problems with internet usage in Canada. Hopefully by explaining why the quality of video has to go down to accommodate Canada's poor model for internet service, more people will get involved in advocating for a better standard.

    I already cancelled my Netflix account when UBB was announced and days away from becoming reality. I won't sign up again to pay for lower quality streams.

    I hope Netflix will aggressively get into the discussion in Canada with regards to net neutrality. I won't be signing up again for service until the uncertainty is gone, and we have the option for HD streams again with a selection of content as large as the USA.

    BM

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  33. Tiraram, a vagina.

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  34. Believe it or not there are a lot of people in the United states that need this feature as well. There are thousands, if not millions of people here that can't get cable, dsl, fios, or uverse. We have to rely on capped services like satellite or wireless from the cell companies. I use Verizon wireless, 20gb cap. There are others that can only get 5 to 10. So yeah we need this service here too.

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  35. Thanks for bringing solutions to the UBB dilemma instead of impediments.

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  36. I must say, people claiming we need more fair data caps are missing the point. A well optimized video streaming service only serves to help decongest. And in my case I need to decongest because of problems netflix causes when playing along with other online applications (such as online games). A quality reduction for massive bandwidth gains would be welcome. In most cases watching on a tiny screen should not warrant gargantuous bandwidth.

    However we should still fight the good fight of not being overcharged for internet.

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  37. Answering some questions:
    - Yes, we will provide this for US subscribers too, although we likely won't set the default to the most conservative level for the US.
    - Yes, it applies to the website streaming AND all devices.
    - The "better" setting will essentially disable HD, but still give high quality SD encodes, for those of you with internal networking problems, even if you have no bandwidth caps.

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  38. I'll sacrifice Netflix, cancel my subscription, and run to Redbox rather than accept low-quality streams as a compromise just to stay below AT&T's new data cap. It stinks that AT&T is implementing the cap and it really amounts to nothing more than a Netflix killer in my household, but they (AT&T) are really the only game in town for me, so Netflix goes. Better they work with AT&T to do something about the cap than to reduce the quality of the goods they provide. Sort of like going to a fancy restaurant and getting a burger instead of a steak.

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  39. Great news for Canadians and all, but why are you guys removing pretty much every TV show you have on Instant Streaming? It would be find if you were replacing them with more shows, but you aren't. The only reason why I got your service was to enjoy TV shows AND movies. If I just wanted to watch movies I would have gone with another service.

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  40. People didn't know about internet caps when high speed internet came to my community 2 years ago. We had families that lost their phone service over their inability to afford the massive bandwidth overcharges they received. Lots got hit with bills in the $1000 dollar range when their first bill came in.

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  41. @NDH....

    An answer! A response! My god, an actual acknowledgement of our existence!

    Please continue doing this and make it a trend. I think Netflix greatly underestimates the frustration created by making online communications a one-way affair. I've been following this blog for months now, and this is the first time I've ever seen the comments being replied to.

    Please keep it up.

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  42. Tiraram, a vagina.

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  43. Any chance we can get this feature for US accounts? with AT&T moving to capped data it would be great to have the option to toggle video quality to save on usage when I need to.

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  44. I'm glad for Canadians, though I'd have a special request: could Netflix expand to Europe, please?

    I recently moved to France and had to cancel my Netflix membership, although I was a great fan of yours. I'm sure that the European market is ready for you :)

    Regards,
    Lauranne

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  45. These new settings are great options, but you're missing the option I want, and previously used.

    There should a high-quality SD only option. Right now the only way to get high-quality SD is to also enable HD, which eats bandwidth. For an HD available title, your options currently jump from 2.3GB/hr to 0.7GB/hr, which is a massive change.

    While I want SD only most of the time because of bandwidth caps, I may want an occasional movie in HD. A quick options menu (a single button press available on PS3/360) to override your default settings would rock. It beats booting up the PC, logging in, changing settings, and hopefully remembering to change the settings back when the movie is done.

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  46. THANKS NETFLIX, you're awesome! That will show the cable providers not to screw around!!!

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  47. I have roku in the us and have been able to manually set my streaming rate by doing the following.... The ROKU's hidden bandwidth screen is reachable by pressing the following on the remote (roughly 1/3 second wait between the various key presses):

    Home Home Home Home Home Rewind Rewind Rewind FastForward FastForward

    Then you can choose your streaming rate to reduce data use. I notice very little difference in picture quality..

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  48. Can you update the content in Canada? I'd like to see tv series like big bang theory or futurama.

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  49. I an my live to you
    I an my live to you

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  50. Just wanted to give an FYI that there are some Canadian companies that provide unlimited DSL and/or Cable internet, like TekSavvy (and all of their caps are 300gb/mo)...

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  51. I haven't used my Netflix in the WWii for months and now the disc doesn't work and I can find no instructions for using streaming. Just a do-loop if directions that lead nowhere. Help!

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  52. Tiraram, a vagina.

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  53. This is unfortunately why I left Netflix as an employee. The service is great but the future is very uncertain internationally with consumption based broadband pricing. Domestic carriers are starting to follow suit. Reed's response to these concerns? Bandwidth will continue to get cheaper, don't worry about it! Although that may be so, the carriers aren't likely to raise the caps as the technology improves and the costs are cut. When the cost of delivery goes down that's called "Improved Profit Margin" for the carriers. WIth littel REAL competition in the US broadband market, it's going to be a bad day for the internet and Web2.0 when the caps are fully implemented. My broadband consumption was over 500GB last month and most of that was Netflix streaming in high quality. I refuse to watch low bit rate video/audio on a 60" LED TV & 7.2 stereo. What's the point? I might as well watch the crappy video on youtube. When caps are finally implemented on my carrier in the US my Netflix account will go away... very sad...

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  54. can we please get a "request" section for netflix. i looked everywhere and there are several movies i would love to see on instant stream at some point that just wont show up. if we can request movies or for the love of god update the instant streaming list more often i know it will be better for the customer. the list hasnt been updated with anything good in a few weeks now

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  55. To the guy saying his disc doesn't work anymore... there's a channel now available from the Wii Shop (I think that's where you get it). No more disc. Shouldn't be that hard to find.

    To the last guy asking where to make requests... that's not how Netflix works. They don't take any input from users. They just put it up on the site, and you can take it or leave it. They don't really care what we want to see, they'll give us what they can, when they can.

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  56. Tiraram, a vagina.

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  57. Can you manage the streaming rate on PS3? I lowered rate on my account as instructed, but on PS3 the show I watched was still in HD. This seems to be a fix only for those who watch Netflix on their PC.

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  58. Tiraram, a vagina.

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  59. netflix, that's great what you're doing in Canada...but don't forget that the US is much larger and a huge part of who you are today. WE HAVE DATA USAGE CAPS TOO!!!!! What about us? When will this feature be implemented for US!?

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  62. I still think it was a wrong move to remove add to dvd queue from streaming devices ... Just makes it more frustrating then better for the paying customer which you seem to forget, I read the comments on that post and the majority feel the same way, but apparently you don't really care about customers wants since it's been a few months and you still haven't returned that ability ... DON'T SHOW DVD ONLY MOVIES ON OR SEARCH LIST THEN cause all it does is piss me off when I see something listed dvd only then hafta get online and add the dvd ... Irritating!!! Also, you raise the price and yet still don't offer much for streaming ... Like newer movies, series like the tudors, queer as folk, true blood, just to name a few ... And still no ability to stream to smart phones ... Come on now, if you are gonna raise prices, then give us what we want!!!

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  63. This is great and all but I'd much rather have a bookmark or queue option. I don't have the patience to browse for things each time I want to see a movie!

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  64. I would love to see this done in the USA as well. I live out in the medial of no where and only high speed Internet service id from a local wireless Internet provider. With for $67 I get right under 2mb very slow. So I would like this so I can use less bandwidth and see perhaps better quality and help keep me under bandwidth caps.

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  65. ________*_____*

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  66. @quirkymcjerk: I'd suggest using something like Wunderlist for keeping track of movies you'd like to watch while browsing, or hear some other suggestions discussed on the latest episode of the Netpix Podcast.

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  67. NDH said...
    Answering some questions:
    - Yes, we will provide this for US subscribers too,

    That is great news for those of us who work with Wireless ISP's. Bandwidth is limited by physics, not commerce, and stream limiters make for happy users.

    So, when will this be available in the US?

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  68. I think it's up to the subscribers to manage their data caps. Quality has dropped so much that's even standard series are complete unwatchable on any display larger that 5 inches! Completely bullshit. Make this a setting in your user account if you're worried about content. It's quality I want, not friggin volume!!!

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  69. I am looking for contact person at Netflix who is in charge of video quality and/or compression. A company I work for has a patented technology that could provide 1Mbps for 1080p HF videos. I would like to get in contact with relevant Netflix people.
    Thx
    vzoran@hotmail.com

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  70. There is problem with watching Netflix on computers because of some kind of glitch with Silverlight, Netflix and Microsoft both are aware of the problem yet none of them has done anything to solve the problem. So what is the point of lowering data usage when I am not able to use that data in first place???!!

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  71. looks like a few people are not happy with your service and well if the only choices for movies i have online and through my Wii are going to be 70's 80's 90's movies well i just might have to join in the long line of complainers ive seen in many of the blogs so how about adding more newer movies im an old woman and ive seen the majority of these movies when they first came out geesh

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  72. how about how to setup your router (WRT54g) to port forward direct to NetFlix so the stream doesn't stop and go and jitter,,,


    windsorbug@eastlink.ca

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  73. Why do netflix HD movies studder every 10 seconds?

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  74. @NDH

    When can we expect these changes in the US?

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  75. My streaming picture quality drops significantly late at night. The video becomes pixelated with squares. Are you guys cutting transmission speed at night to do other things? If so, it is very irritating. This pixellation occurrs during the day sometimes too, but not as often as at night. I love the streaming service idea, but the technical quality needs to improve. Let's get those zippy new servers online!

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  76. That's great - but how about the American's too? I'm with AT&T and they will begin capping my bandwidth soon - and I'm sure most of the other providers will follow. Please help us Netflix! I don't want to give up watching my Netflix!

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  77. Not all U.S. ISPs allow unlimited usage - Comcast for example. So, we really need this feature in the U.S.A. too. Given that the code is written, it would be kind of silly not to offer it everywhere IMO.

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  78. This will be a great option if you can has out deals with who ever it is limiting the canadian content so horribly. One My trial ran out I realized there was nothing else to watch.

    I mean why would I keep subscribing to a service that every film or series I look up is not available to me.

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  79. Neil, why does Netflix is still not available in other countries?
    Why not all the streaming movies and TV series have subtitles available?

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  80. Well that's one feature, how about letting us queue movies to stream, make a playlist and maybe have some sort of social setting so my friends can see what I've watched and vice versa

    -TC

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  81. I really wish there would be Québec's movies in your collection, and a French UI for the French Canadians. It's a very big disappointment... There are so many good Québec movies to watch.

    Also, we can't even watch movies in French because there's now way to switch the soundtrack when streaming.

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  82. I have had my computer throughly checked out. I am constantly having Instant Play movies interrupted by Netflix with the claim that internet connection has slowed. The Netflix site is the only one that has this problem on my computer. It has become very annoying. Even more annoying is that there is no way to contact Netflix directly other than by telephone. I was going to do this until I saw that the average time was nine minutes. Who wants to wait nine minutes? How about letting subscribers contact Netflix directly via email?

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  83. That's swell and all, but don't you think you should be working on fixing customer's "YOUR INTERNET CONNECTION HAS SLOWED" errors?

    Have seen literally thousands of your American customers complaining about paying you to sit and watch a blood red screen with a slowly dragging buffer indicator rather than the content they expect.

    Those complaints have been around for at least 3 years with no help from you.

    You're an American company so off your dead butts and fix the problems here at home FIRST

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  84. Why did you make it so that our ratings apply to every season of a television show???? That is so stupid. Some seasons are five star seasons and some are two star seasons! Go back to letting us rate individual seasons in a series!!!!!!!!!!!!!!!!!!

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  85. I'd love this option in the US. Between my online business and my Netflix account, I blow past AT&T's 150 GB cap each month.

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  87. Can we get this in the U.S. also. For some people who I have recommend Netflix to their DSL or wireless is interrupted on ROKU / PS3 or Wii.

    It seems that using a PC with or without wireless on the same access point / router / wireless works better for some reason.

    Do the watch instant TV devices have smaller buffer / no buffer capability and if so can they be upgraded?

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  88. When is 5.1 audio coming? The is the biggst thing need for netflix in Canada, and the xbox. The video quality is good, but better audio is a must. Also more content is needed. Bring Sons of Anarchy to Canada please!!!
    I agree with Ryan aswell. Netflix needs to fix this issue and make more set top boxes work here. My TV has netflix built in but only works in the states. Thats down right stupid and no reason it can't be fixed.

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  89. We will soon all be hurled backwards into Internet backwaters with these caps. I understand why they want to charge for extra bandwidth, but what most people don't consider is that for ever heavy downloader, there are probably 15 people who barely use any bandwidth at all. I think it evens out in the wash. If the internet is truly a community effort (which most of the content of the internet is) why is it that it isn't part of our taxes? that's a bombastic statement, does anyone have thoughts on this?

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  91. I am wondering how this works in the States? I recieved an email from my internet provider, ATT, which states that effective 5/2, I will be limited to 150gb, which they say is about 20 full length films a month. This is very upsetting to me as I tend to watch at least 1 per evening, and 4 05 5 on the weekends.

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  92. +1 when will we see this in the US?Pretty much all the ISP are capping use now and it is because people are switching to online video instead to paying too much for cable. So we really need this option in the US or higher encoding standards for HD video.

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  93. Neil, your link to the "Manage Video Quality" (MVQ) is broken. It produces an error page, "The requested page NotFound/does not exist." And I can't find an MVQ section/link on my account page.

    As far as I know, I don't have to deal with caps from my provider here in Austin, TX, but I've had a lot of problems with frequently getting the "Your internet connection has slowed" at times when I'm getting speeds ranging from 10-15+ Mbps according to speedtest.net. Often, after a few minutes it hops back up to 4 bars, but I don't understand why I'm getting such erratic performance with speeds that should have me sailing.

    I've been a massive fan of Netflix and one of the few who seems to appreciate the current available content on streaming despite there being plenty of stuff not there yet, but this issue has made me (for the first time) start hunting for/considering other content/service providers.

    I've dug around for some help on solving it but haven't found anything that works yet.

    Thanks,
    Chris

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  94. Thanks for helping us out! I'm a huge fan of Netflix
    Unfortunately due to copyright laws we don't even get half of the movie selection as our U.S counterparts.

    Could Netflix have an option to create a 'Favorites List' of titles that are 'Not Available' to be posted to the Home Page as they become available?

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  95. Why doesn't the USA have the FREEDOMS to choose a smaller stream !?!

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  96. Love Netflix. Happy for Canada. US needs the manual quality option too! Please help us, and hurry! We're getting kicked by ATT data plans.

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  97. A post in this blog before May 2, 2011 (telling us when this will be available in the USA) would be greatly appreciated.

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  98. Please do this for US accounts too. We live in the country and have satellite ISP so we too have caps. We never stream but would love to. But I want to do a lower qulity video so I don't get throttled.

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  99. The "recent activity" section was recently removed from the netflix canada home page even when logged in. Can you please tell us why and put an option to put it back? It was a really useful feature if you wanted to return to a movie or tv show you hadn't finished.

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  100. Hey how you about you use something over than silverlight. It locks up constantly and crashes. If this keeps up I am canceling my account. Apple maybe more expensive but at least I can watch what I am paying for. I am tired of calling tech support and getting canned answers that do not help. Love the low grade VHS quality too.

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  101. Since AT&T has started bandwidth caps starting tomorrow we will need the same control in the US

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  102. I'm currently in the trial period, and while I'd like to continue the membership for real, I won't be doing so until the option exists for US users to choose lower quality.

    The problem is that we don't know when it's being implemented. If there was at least an announcement about when, I might decide to just continue on and avoid HD shows for a while. But for all I know you're several months away. So when the trial ends, I'm done until this is fixed or there's at least an announced date.

    ReplyDelete
  103. Not trying to be rude but all you Americans complaining please be quiet!! Do you realize that you get 100 x the shows and movies that we do in Canada it really makes me furious, I was so excited to hear deal with CBS then I read it EXCLUDES Canada, no Family ties, Cheers, Medium nor 60 other shows for us and we pay the EXACT same amount the ONLY reason I keep it is for the kids, theres nothing for me, yes they have Angel I was happy about that but no Buffy its plain and simply not fair, I would LOVE to be able to wathc all the shows you get i would gladly trade quality over that, so think about how lucky you are before you type stupid comments complaining

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  104. So my question is, if you select the highest one, then it will automatically play HD content in HD? Cause I remember before, you could choose to turn HD on and/or off and I normally had it set to Off to save bandwitdh, and the reason I ask is cause now I'm trying to watch something in HD, and I have the highest of the three settings chosen, and I play the video and click the HD button in the video, and it has 'Allow HD' box check-marked, but then right above that, it says 'Not Playing HD'. Anybody know if this is normal, or if there's something else I have to do to activate the HD version?

    ReplyDelete
  105. This is a good feature, but something in between "Better" and "Best" would make sense. Previously we could select "disable HD" which would stream at the highest SD level. This was a great trade off between quality and bandwidth.

    The current settings leave a huge gap, both in quality and bandwidth. There is a staggering 1.6 GB/hour difference between the two settings.

    The ability to stream HD content at SD-High would be a great balance, just like it was before. Those on tighter caps could reduce their quality further if they wish.

    ReplyDelete
  106. Yes, it is great, however the availability of new releases is very slow. I was told it was a copyright issue. I've been a member since November 2010. I have friends in the US who have a way better selection of newer blockbuster releases. What's taking so long?

    ReplyDelete
  107. When NetFlix, I've finally given up. After you cancelled the third TV series I started watching, I had to say enough was enough.

    ReplyDelete
  108. Well great but what about us in the US?? Comcast and At&T both have caps now. I am in a rural area and Comcast is the only service available to me. Everytime I try to use your service it eats up my data usage. I have gone over twice now and Comcast is threatening to cancel my internet for 12 months!

    ReplyDelete
  109. I'm on a satellite internet provider. Its speed is supposed to be 1.5 megs down but sometimes it drops below that and NetFlix streaming movies hang up for considerable time while it rebuffers. I also have caps on downloads but if I watch usage, I can watch NetFlix streaming movies fairly often.

    Here's what **I** need:

    1. The ability to buffer way ahead so I don't get those long pauses. Silverlight sucks.

    2. The ability to manually set movie quality to optimize download usage.

    FWIW, the new YouTube movie rental offering HAS these features. I watched an entire YouTube movie last night with NO PAUSES. And YouTube has some pretty good movies available. (It uses Flash instead of crummy Silverlight.)

    Better catch up, NetFlix. (I'm a BIG fan of NetFlix for many years.)

    ReplyDelete
  110. I just joined, and I see the low quality image. I click on "Your Account" to try the higher quality images.

    I see an error page:

    Netflix Site Error
    We were unable to process your request.

    Please go to the Netflix home page by clicking the button below.

    How can I try the higher quality?

    ReplyDelete
  111. What about offering similar settings in the US as well?

    ReplyDelete
  112. When will netflix Canada have the same selection as USA? It is way better there than here... I have suspended my account because I have watched pratically all the good movies on there!

    ReplyDelete
  113. Why is this not an option for the US???

    We have data limits here as well!

    It makes NO sense that you would give this option to customers in one country, and not another.

    Due to my new data caps, without this option, I will be canceling my Netflix account.

    PS: I've been a Netflix customer for over 10 years.

    ReplyDelete
  114. I think its very great full news for us,its really great achievement.thanks for sharing this informative information.

    ReplyDelete
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  116. I hate Sony - I bought it thinking (as advertised) that it would play netflix in Canada but NOOOOOO.... I should have went with a no-name brand. I'll never automatically think Sony is the best at ANYTHING, EVER again! Hurry up netflix and move SONY along would ya? or are you guys the problems?

    ReplyDelete
  117. I am thoroughly convinced in this said post. I am currently searching for ways in which I could enhance my knowledge in this said topic you have posted here. It does help me a lot knowing that you have shared this information here freely. I love the way the people here interact and shared their opinions too. I would love to track your future posts pertaining to the said topic we are able to read.

    ReplyDelete
  118. Someday maybe Canadian users can have an instant cue and recently watched options as well. The netflix service, until it gets those features, is bulky, boring, hard to use, and dysfuntioncal. I canceled mine.

    ReplyDelete
  119. It would be nice if you would address the frequent starts and stops problem that many of the rest of us are having

    ReplyDelete
  120. When will content be brought up to the same standard is what the US is getting streaming? $8 isn't a lot. However $8 dollars for all you can watch B-Movies, cancelled shows and super old movies seems a bit steep when for less our US counterparts are getting 2010/ 2011 releases streaming. It's not the 8 bucks that annoys me... it's paying the same (or more since we currently have a stronger dollar) than our neighbors to the South and getting a gutted product and then being told by netflix that it's a problem with license holders in Canada. Either find a way to secure the licence or don't charge us the same for less Netlfix! I'm giving netflix another month or two and then canning it if we don't have significantly more content.

    ReplyDelete
  121. Regards  for sharing the information with us.
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  122. I live in the US and work a lot in Canada- why is it that as a loyal customer in the US, I can't use my paid account to stream into Canada. This needs to be rectified because you are not servicing me. Someone will soon...

    ReplyDelete
  123. I use a Verizon Mobile Hotspot with a 10Gbyte limit in the U.S. - if I could watch 30 hours of Netflix per month for about 9Gbytes that would work out really well with this Verizon limit - I hope you bring this feature to the U.S. soon! An option to increase the quality on selected videos (and pay a higher price in GBytes used) is nice too.

    ReplyDelete
  124. hate the new format....!!! i really liked being able to read others reviews of movies....liked that i had an opportunity to do that before watching a movie.....lied leaveing reviews too...made me feel part of the experience of netflix...not just a nameless,faceless,opinionless browser.......and hey..how come there are never any really good disney or pixar movies instantly....i mean in large numbers...frequently and consistently....seems like the really great first run movies...especially cult classics...are off limits to instant watching...that sucks too...

    ReplyDelete
  125. The new improvements have made things WORSE.

    Having to hover cursor over a title to see its rating ... is an IMPROVEMENT? ... Really?

    Having to hover the cursor over the title and then having to click the title in the description ... to get a more detailed description including its category ... is an IMPROVMENT? ... Really?

    Thanks for making everything MORE DIFFICULT and OBSCURE

    ReplyDelete
  126. Aric (Rick) RickardJune 11, 2011 at 6:07 AM

    I Hate your changes to your web site.

    The biggest problem is that you can't see the rating of a movie without pausing over that movie. This waste a lot of time in finding a movie.

    The movies scroll by too fast for me to read the titles. Not all you members have the eyes of a 20 year old

    You can't "see all" movies in a group and then create a "sortable list" to review the movie rating based on "number of stars",etc.

    The pictures of the movies are larger so I can't see as many movies on the screen at one time.

    PLEASE CHANGE IT BACK!!!!!!!!!!!!!

    rick rickard

    ReplyDelete
  127. great,cool,awesome,first rate,top notch You get the drift
    Eric Muller
    Pasadena CA 91106

    ReplyDelete
  128. well well all your hard work and it could be ruined by the NEW WATCH INSTANT FORMAT. micheal got 5000 complaints and now spilling over to you. tell micheal to change it back. it really is not user friendly. it's a mistake fix it before it's to late.5000 complaints should tell you something

    ReplyDelete
  129. I called Netflix today and gave them some feedback about the new site. 1.) There are not titles and the titles on the cover art is always in different fonts, locations and occasionally not on the cover. 2.) The scrolling is jerky and there is no way to slow it down or speed it up. 3.) Star ratings are only visible with mouse over cover art. 4.) It is now harder to add an item to my queue to watch later or on a different device. 5.) Sortable search is missing, there is no way to organize titles by ratings, year released or alphabetically. 6.) The changes were made without any instructions on how to use the new lay.out. The help feature still features the old layout for instructions. 7.) For an internet company, Neflix does not have an online feature for leaving feedback. 8.) The blog is full at 5000 comments with people putting additional comments on the MTV announcement blog. 9.) There has been no public statement from Netflix acknowledging the customer unrest. 10.) My previously viewed titles are no longer present. I like watching tv and it was easy to pick back up on the next episode by the previously viewed titles 11.) When I place my account on hold or choose to cancel Netflix does not ask me for a reason to improve there customer service. i.e. I am going on vacation, I am unhappy with selection, I am unhappy with features, I will not have time for viewing. etc... Instead there is no option to gain insight from their customers unless they choose to call a 18-- number which is not required when you have a web presence with the ability to collect the data. 12.) At the end of my phone call I am asked to take a survey of 1 question. Are you satisfied with Netflix? Press 3 for yes and Press 4 for no. This does not give any useful information. It does not collect why I am dissatisfied or what features I do like. So to sum things up, if after my account has been on hold the maximum and the website is not given the functionality back that the old site has I will be cancelling my service and trying Hulu Plus.

    ReplyDelete
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  131. I think the new look of netflix is awesome. but there is one thing i think they should do with the queue is let the person be able to put there movies and shows in different sections.

    ReplyDelete
  132. The manage video quality feature is now available in USA accounts section of Netflix or for me, can get to it when logged in by going to https://account.netflix.com/HdToggle

    ReplyDelete
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  134. This bandwidth limiting in the user settings is huge. Due to a HD crash, and Mozy restore, I was 15GB away from Comcasts 250GB limit with over a week in the month to go, and Netflix streaming a major contributor. Being able to limit Netflix to .3 GB/hr is a HUGE help, particularly with my Glee fan daughter out of school for the summer.

    Thanks.

    ReplyDelete
  135. I wonder will they ever reduce the limits for american users?

    ReplyDelete
  136. I'm having problems with Netflix not connecting well on my PS3. It happened after an update. Has something changed? Also will Netflix be adding Blu-Ray or more HD movies so I can get the most out of my Samsung D9500?

    ReplyDelete
  137. Others have already mentioned it, but it would be nice if there were more choices when choosing the quality settings. There should be one or two more settings in between "Better" and "Best" -- a high quality SD setting and/or a lower quality HD setting. I want video that looks sharper than "Better" but something that doesn't use as much bandwidth as "Best".

    ReplyDelete
  138. Any idea if this is coming to america?

    ReplyDelete
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  141. Thank you Netflix! This is great news. Please, could you add more (much, much more) content for Canadian users? Could you do it soon too? Like in the next 30 days from now. Thank you!

    ReplyDelete
  142. If you are getting Netflix to enjoy any new releases at all your better off not getting Netflix at all. One of the most common comments you will hear from Netflix Canada users is how badly they are getting screwed in comparison to the American NetFlix service.


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  143. The only change I'd like to see regarding quality is to have some indication of what quality level you're currently watching (i.e. if your quality is reduced from Best to Good due to connection speed, you can see it). I'm still not sure whether or not I've actually been watching in HD or not.

    ReplyDelete
  144. Their are some great 80's comedies that you don't have. Alot of your choices are movies that no one would even consider.

    ReplyDelete
  145. I think they should do with the queue is let the person be able to put there movies and shows in different sections.

    ReplyDelete
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  147. Is there any way to tell what bandwidth setting you're currently using? (720p versus 1080p)?

    ReplyDelete
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