Monday, January 17, 2011

Removing "Add to DVD Queue" from Streaming Devices

Hi there, it’s Jamie Odell, director of product management at Netflix, with an update for members who add DVDs to their Queue from the device they use to watch instantly. We’re removing the “Add to DVD Queue” option from streaming devices. We’re doing this so we can concentrate on offering you the titles that are available to watch instantly. Further, providing the option to add a DVD to your Queue from a streaming device complicates the instant watching experience and ties up resources that are better used to improve the overall streaming functionality. This change does not impact the Netflix Web site, where most members manage their DVD Queues.

5,000 comments:

  1. This is a bad idea. If I search for a movie and it's not available to watch instantly I do not want to have to get up and log into my computer to add it to my queue, if I'm even at home. Why not just add it from there?

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  2. You're just killing off DVD subscriptions one step at a time. First the price hike, Blu-Ray surcharge, and now this. When optical media goes, so do I.

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  3. You ought to leave this up to your subscribers to weigh in on. I think this is a totally foolish move on your part. I like to be able to add movies to my DVD queue from my iPhone.

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  4. Thats great except for the fact that I constantly add movies to my instant queue and then netflix removes it from the list as the movie is no longer available instantly. Then I can no longer remember which movie it was and it doesnt show up on my dvd list. This is completely frustrating. If you are going to add movies to instant then they should be available all the time not just a limited time.

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  5. Booo! Yet again, NetFlix doesn't seem to get their audience. Please reconsider.

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  6. Right. And how many "resources" do these transactions tie up? At least an order of magnitude less than actual streaming. There's something else in play here.

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  7. I agree that it should be an option. Just last night I wanted to add a DVD to my queue from the iPhone app. When I found I couldn't, I had to open Safari and use the mobile Netflix site. Would have been faster if it were an option in the iPhone app. :-/

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  8. I think this is a bad idea. At home, I do not have internet except for my phone so I use the iPhone app to add movies to my DVD queue when I see a commercial on TV for them. It's way easier than trying to remember said movie until I'm at work and have access to my Netflix account online.

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  9. When will you start adding more new release movies to watch instantly? It would be so much easier to do that than to wait a month for them to be available by mail only. I would much rather stream a new release than to wait to get it in the mail or get it from Redbox.

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  10. Agreed. This is an awful decision. I use this function all the time when streaming from my PS3. Bad move, Netflix.

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  11. By freeing up resources, do you mean adding things people actually want to watch? I've stopped using the streaming because anything that can be streamed I've already seen enough times or have no interest in seeing.

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  12. Honestly, having to manage a queue on a PC when the functionality exists on the settop box is a step backwards. I am strongly against this change, as I imagine many (if not the majority) of set top box owners will be.

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  13. what qualilifies as a streaming device? My computer is technically a streaming device. Or just my iphone? What about XBOX 360? I think more clarity is needed.

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  14. if this means that netflix is going to add more movies to watch instantly i support the change, but if they are not, then it's just a bad idea.

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  15. Hi Jamie,

    You may be the perfect person to talk to about what recently happened to my queue.

    I lost 33 of my "Play" listings to "Not Available." I called customer service who told me studios you contract with can switch availability from instant play to DVD, when it's contract renewal time. Is this true?

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  16. Netflix services going down, prices going up. I'm waiting impatiently for the Amazon streaming service.

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  17. No good! I like being able to search all of Netflix's offerings on my mobile device. If i want to see something, and it's not instant, it's stupid to go search a second time on the computer. It should all be done from the mobile device.

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  18. I was waiting for the "Netflix Terrible Desision of the Week" blog entry.. thanks for not disappionting.

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  19. I agree with Anon above me. It's a definite problem when searching on my iphone that I can't add to dvd queue when a movie isn't available to stream. In fact, it's also an issue that I can't even add it to my streaming queue and MUST watch it instantly instead of through the PS3 on a decent sized screen.

    While I'm happy with the service that Neflix offers, the website, searching and device support are terrible. This is a culture of cross-over device usage and you are relegating customers to a one-at-a-time experience. Not a very good step forward and ability to keep yourself current if you restrict and step-back usability.

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  20. Keep making decisions like this one, Jamie, and I'll be making my own decision. As Netflix takes more and more from me and offers me less in return, there will come a time when it will no longer be worth it to me.

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  21. Sounds like a great idea.

    I have a thought for a possible change in the future...is there was a way that you can set up folders in our instant queue? I would love to have the movies categorized so that we can just go to our prospective folders when looking for a movie rather then searching through them all to find a movie say for mom or dad or for one of the kids etc...each person can have a folder with their favorites in them :o)

    Thank you,
    Kelly

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  22. Does this include phones?

    If the answer is yes, I think this is a very bad idea. Think about how people use phones. You are sitting together with a few friends and someone mentions a cool movie she was watching last night. I can use my phone to immediately locate and add it to the DVD queue.

    Dropping this use case means downgrading the experience people are having with their phones. Phones are used the same way people use toilet paper: there is magnitude of things you can use it for, the primary use case is not necessarily the most prominent one.

    I add way more things to the queue than I watch movies on my phone.

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  23. Bad Call Netflix... Bad Call

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  24. Also Jamie, next time you post something like this, don't put it so harshly. This probably wouldn't have gone over so badly if you had said it in a nice way and focused more on the positive (give me an example of how this will "improve" the service instead of just saying it will) and not so much on the negative.

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  25. When do you plan on adding searching to TiVo?

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  26. I agree..bad idea. Netflix, would you please think about running these decisions by your customers before making these changes?

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  27. for the most part the streaming sucks. the selection is minuscule, and rarely does the tv/dvd i am streaming make it all the way to the end without having to pause and catch up. then alot of the time when it catches up, the video quality goes down. and as for the selection on instant queue, why the heck isnt every TV show available on instant?! and i agree, the blu-ray surcharge is complete crap.

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  28. I feel this is a poor decision.

    I use the feature quite frequently from my phone. I'll be hanging with some friends, talking about movies, and somebody will recommend something. I whip out my old iPhone, search, and either add it to instant or disc queue, depending on availability.

    Removing this means I have to use a 3rd party note application or just try and remember the recommended movie until I get home & to the PC.

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  29. "ties up resources". What a farce. What about the resources you wasted in programming that feature, and the resources you're expending in removing it? Clearly Netflix wants to send less discs through the mail, and therefore wants to make it more difficult for the user to add to their queue in furtherance of that. Just say that, rather than trying to contort it and argue that its for the user's benefit.

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  30. One step closer to streaming only. I only hope that when you go to steaming only you have the "newer" movies.If not I am history. As it stands now the only way to get them is optical. I personal think you are thinking more of profit than your subscribers. And how about addressing the re-buffering issue so many are experiencing while streaming.

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  31. I have no problem with this...just please offer MORE things on streaming! It seems like the shows I really want to watch are never streaming. I'd pay what I pay now for two DVDs & streaming to only have streaming, but have the choice of all of Netflix's selections.

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  32. With all sorts of streaming devices out there the computer is becoming more and more obsolete, this seems like a step backwards...

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  33. I couldn't agree more with the complaints! I like being able to add to my queue! Its very easy for me to forget which movie I was wanting to watch. The way you have it set up now is AWESOME. DON'T change it! Or if you do .....LOWER the price! Otherwise I will consider dropping my subscription with you guys. Like others have said....Price goes up while quality of product goes down. I hope you guys reconsider this!

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  34. to frustrated user: your first mistake was buying an iphone.

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  35. I *love* this. My fiance *hates* it. So... I think it's a difference of opinion. Then again, he uses his netflix primarily for discs, watching 3 a day! I use mine for streaming... I can never remember to send back discs quickly.

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  36. This is not a good idea. Netflix users should have input considering it is our money that we are paying for your services. I think there should be a poll to this new change in order to see how many of your customers do not want this to happen.Don't run off the customers you have left.

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  37. I'm with the majority here. I use my iPad/phone to queue up dvr recordings and see this as similar. You're making it inconvenient for me to surf through movies for future viewing unless I'm at my computer. I sometimes do this while away from my computer (at lunch, out for a walk, etc.). Please reconsider this decision.

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  38. This is not a good idea. Netflix users should have input considering it is our money that we are paying for your services. I think there should be a poll to this new change in order to see how many of your customers do not want this to happen.Don't run off the customers you have left.

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  39. BAD IDEA!!! And seems as if everyone agrees so will you listen?? No your gonna change it cause thats why your posting! If changes are made not with options of keeping you will lose customers!

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  40. As a streaming only user this will obviously help me. However, I do think that an option to turn on/off dvd titles in search results would make everyone happy.

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  41. What if my computer is the only thing I stream instant on? AM I now not going to add dvd's at all? If so then why am I paying for 3 out at a time. This seems to be complicating things.

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  42. This is a really stupid idea. With the addition of other streaming apps and devices, competition is getting stiffer, and your move is to make it more expensive and offer fewer services? At this rate, I will definitely have moved on before 2012. Regards.

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  43. Just last night I tried to add a DVD via my PS3 Netflix app. I thought I had gone crazy, that the feature was never available.

    This is a horrible decision considering the vast amount of titles not available via instant (and instants randomly becoming "Not Available" after adding to the queue).

    Seems like a waste of additional bandwidth by forcing us to log onto the website and add the DVD there.

    I know you want to focus on streaming, but this is poor judgment and very irritating to be frank.

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  44. Its bad enough when you are watching a series that you havent seen before and really getting into it than the next episode is ONLY dvd WTF... now you are removing the function to add to que... anymore changes like this and its GOODBYE from me.... And teh price hick also sucked big time

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  45. Sorry Netflix, I love you but this is idiotic. Hire some developers that know who has the premium accounts and who just has streaming access. It should all go by log in. This is a dumb move.

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  46. I really think Netflix should run these *ideas* by the audience first to see if its convenient for us..? Jus saying..

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  47. I have to agree with 99% of the comments here. This is just a really bad idea. I have to wonder what those people without a computer and only a streaming set top box (ie. xbox, wii, blue ray player) will do? Will they be locked out of adding DVDs to the queue? Very limiting. Strange. It will absolutely lose you customers.

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  48. you should have an option to do that from your account settings. I add movies from my streaming acct all the time.

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  49. I wonder if some of this has to do with the move to the AWS cloud? It is possible that they don't have the resources to port over features that >90% of their customers do not use, especially if the initial developers are no longer with the company.

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  50. I can't imagine that tied up much resources. it's far less convenient now.

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  51. Bad Idea... If I subscribe to both instant and dvd in my subscription plan, then I should have both options available to me at all time.

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  52. Bad move NetFlix. If it's not broke, don't fix it.

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  53. Hopefully we'll have more steaming options from other company's soon... NetFlix needs some competition; and we need choices...

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  54. Way to continue the trend of making your service less convenient to your subscribers. Well played Netflix....well played.

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  55. This is great news! First, you can't even offer your customers new releases anymore until months after they are released. Then comes the Oprah endorsement and the price increase. Now you just decide to inconvenience your customers to benefit your sub-par streaming service?
    Remember back when you used to do one thing and do it well, Netflix?

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  56. Bad decision. I wondered why that wouldn't work the other day. I thought I was going crazy. People still want to get the DVD/BR in the mail, so we should be able to select that from the mobile app or website.
    Please fix this!

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  57. Dislike... if I discover a movie I want to see while mobile, I want to "tag" it some way then and there. Whether it is streamed or DVD-only is of minor consideration at that moment, but this change now makes it an important distinction. Now I'll possibly need to make a mental note to added it to my queue later. This is not nearly as reliable as just being able to queue it at the time of discovery.

    That said, I see the business logic -- this move jives with Netflix's transition from physical media toward streaming only. No sense in providing on-ramps to the physical world from the streamed world...

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  58. I really don't think this is gonna make customers happy at all. I'm reconsidering having Netflix altogether. Too many changes back-to-back aren't always a good idea.

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  59. Is this to keep people from accidently putting DVD's on their queue? If so I understand, and it doesn't effect me like all these other people are going apeshit over...

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  60. Is this to keep people from accidently putting DVD's on their queue? If so I understand, and it doesn't effect me like all these other people are going apeshit over...

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  61. Stupid idea Netflix... you're losing PAYING customers by making a rather inconvenient move for us. Guess I'll be cancelling my subscription!

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  62. Not smart. When the iPhone app first came out I was disappointed I couldn't do more with my DVD queue. The instant-streaming title offerings are still greatly inferior to the DVD options, until that changes you should stop choking the DVD features.

    It's an odd business decision to limit only the features that are useful to your highest paying customers.

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  63. I am shocked to hear that "most members use the website to manage their queues". I don't think I've been to the NetFlix site once since I signed up! I do all of my queue management from my iPhone, iPad or PS3. So, if I understand correctly, I can no longer get any blu-ray or dvd titles unless I'm adding them from a computer? This decision makes zero sense to me.

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  64. I never had the option on my streaming device to begin with (WD TV Live Hub). All I've ever seen is a selection of movies to stream.

    I would like to know, though, when there will be a Search field for my WD TV app?

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  65. You might want to run these changes by your customers FIRST before you decide to do them. It sends a message that customer needs don't matter when you announce major changes without consulting your users.

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  66. I used to be Netflix's biggest fan. I've convinced so many friends and relatives to join your program. But with the recent price hike and this announcement, I am becoming less and less satisfied with the services I'm receiving for my $20 per month subscription.

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  67. This is stupid. First I find u can't add movie reviews to ur facebook wall anymore (which I really enjoyed) now this...not good

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  68. I don't like Netflix anymore.

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  69. This is a major step backward Netflix. BAD move.

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  70. Looks like your customers don't understand or appreciate this. It's a matter of time before Redbox comes in and offers streaming and then you guys go the way of Blockbuster. First rule of social media...listen to your customers.

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  71. We just joined recently and love your service. Why mess with something when it's not broken? Please reconsider! And please don't make us regret joining! You're taking a step back in the wrong direction.

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  72. I'm OK with this, when I'm using a streaming device like my iPad or PS3 I really only am interested in what's available "now" for streaming. Managing my 150+ BD/DVD queue really needs a full-fledged web browser.

    Streaming still isn't my preferred viewing method, the quality (while good) just can't compare to discs. Subtitled movies can be a bit of a challenge too even with a good connection (watched The Girl with the Dragon Tattoo last week and while the subtitles were certainly readable the degradation from streaming made it more obvious the picture quality wasn't that of a DVD). It's still a nice option to have though.

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  73. I don't like this, either.

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  74. You're making a mistake here. Until everything is available to stream, people are going to search for something, then want to add it to their queue. Now you're making us stop what we're doing and goto the computer to do this. One word. Dumb. Did you actually run this by anyone in your marketing department before making this change?

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  75. Wake up! We need this feature. Bad enough you have pushed new releases a month off. You guys are going downhill fast. Time for some new management over there or some other company will step up!

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  76. This doesn't affect me directly as I usually use the computer to search and add movies to the queue anyway. However, I do agree that putting more limitations on what customers can do is generally a bad idea. What exactly is "tied up"? Also, I am really excited about the prospect of ALL movies being available to stream. I don't even mind the price hike except I haven't really seen an improvement in what is being offered in the streaming category. In that case, the price hike seems to be tied to the value that people are enjoying streaming videos and the promise to upgrade this service is a lie? WHEN exactly will I see more movies to stream? Also, I agree that currently, most of your films fall into the category of "old favorites" or "never heard of" right now. Please add more newer films.

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  77. Also, if we have a customer relations complaint about this, whom at netflix should we contact, please provide e-mail address or form that can be filled out to file a complaint about this change.

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  78. Ties up resources? It seems to me that most phones and computers and well any device that can stream has the ability to do both tasks. If it's slowing down your server it cannot be doing that much damage. I'm thinking that this is just a way to cut costs. That's cool, businesses need to cut costs, I still enjoy my Netflix subscription and I'm not stupid enough to buy an iPhone. I've never used that option once, so I believe that even though some use it on their iPhones, most don't need it. In the end it's a pointless feature you choose to get rid of.

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  79. I had just found this feature and LOVED it. Sad to see it go. Bad decision made worse by clumsy communication about it.

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  80. Netflix, just make the titles available via streaming to include blockbuster titles and classics that are actually watchable. You can't tell me the execs at Netflix actually watch most of the titles available on streaming. No way! #1: they're too busy collecting our $8.95/month and #2: they wouldn't watch that crap if they were on the crapper!

    Update the catalog, please, or I'll update my subscription to 'off'. I kid you not.

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  81. Just had found this feature and LOVED it. Sad to see it go. Bad decision made worse by clumsy communication.

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  82. I love Netflix, but you really need to dramatically increase the # of movies available for instant viewing and concentrate on really new releases on DVD or Blue Ray only. I keep finding movies released 2+ years ago still only available on DVD. Come on, guys!

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  83. Bad idea. As a subscriber I like to use my app to check availability and then add it to either instant or DVD queue depending on availability. Then I stream to my Tivo when I get home. I seldom watch on the app itself (though when I do I'm glad it works!)

    The more options you offer, the more people you please. The fewer...

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  84. I love Netflix, but you really need to dramatically increase the # of movies available for instant viewing and concentrate on really new releases on DVD or Blue Ray only. I keep finding movies released 2+ years ago still only available on DVD. Come on, guys!

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  85. I really don't think it's that big of a deal.... if you want to add movies to your DVD queue from your iPhone, use PhoneFlicks (which is what everyone used before Netflix added the official iPhone app, and it's approved by Netflix). Come on, we haven't even had the official app all that long, anyway. Maybe this will help them improve the functionality and they can add new features later once they figure out how to do it without hoarding bandwidth.

    I, for one, NEVER add things to my DVD queue from a streaming device/app. I have a feeling most of the world doesn't, either. I understand some of the recent changes are crappy, but this one really isn't the end of the world.

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  86. There are too many indie movies that aren't streamed. Looks like I'll be dropping netflix and going back to pirating.

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  87. The whole reason we signed up for Netflix was the access to rare and unique films, not available anywhere. You're focus on streaming could very well lose our patronage. I've already noticed many of those rare titles becoming more and more unavailable. I like streaming, and I don't mind paying an extra buck for those rare titles, but this trend is very disconcerting. There's not even a way to send you an email about this!

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  88. Jamie Odell - Thank you for identifying yourself as the Director of PM for this backwards user experience decision.

    I understand if Netflix is trying to kill off the DVD feature completely, but at least try to take into consideration what users want from your product.

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  89. Unless this has anything to do with adding more stuff to instant play (stuff that doesn't suck, mind you) then it seems like a bad idea.

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  90. Dislike.

    I would also like to be be able to sort my queue by other parameters: Genre, Release Date, Alphabetically, Instant, Star Rating etc...

    This would help me better manage my long list of movies in the queue.

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  91. Its a good and bad idea... I like the "Add To DVD Queue" feature a lot! I go though movies so fast that way I love it! But I also like the idea of how the instant play will be a lot more broad... Hmmm... I have mixed feelings about this!

    S. Netti, NY

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  92. The more resources Netflix puts into streaming, the more I like them. Right now they are THE streaming company to look up to.

    DVDs won't be going away for years, but there is already more content being watched via streaming than on optical discs so Netflix is reacting appropriately.

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  93. Casa de massagem, temos local, cine privê, fone 30251312.

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  94. This is absolutely terrible. My only complaint with the iPhone app is that it did not allow me to manage my DVD queue. I've been waiting for Netflix to update their app to allow easier DVD queue management, and instead I get an announcement that they're doing away with the functionality all together? This makes absolutely zero sense until the majority of the movies I want to see are available for instant streaming, instead of just a wide selection of B movies and a small percentage of decent TV series. Please reconsider this nonsensical decision.

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  95. Rather than improving your interface(s), you just keep removing the features whose interfaces were poorly designed.

    Netflix, when are you going to hire someone who actually gets it?

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  96. Bad move Netflix. This harms the consumer experience, makes your service less of a value, dampens convience and makes your customers look to alternatives like Redbox (where they don't have to wait 28 days for new titles).

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  97. I think it's actually a good idea because then I can add more movies to watch on my Wii. Most of the time I watch movies of the computer rather than wait for the dvd to arrive and then let it sit out before returning the film. Plus, sometimes the rental dvds have a "short-long wait", which can take forever. It would nice if there was a tab showing a list of movies that are soon stated to steam online.

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  98. I do not agree with this move.
    We almost always use our streaming devices to add content to our DVD queue.
    Usage generally goes like this:
    Search for title we want to watch.
    If title is available for streaming, great! We watch it or add it to instant queue.
    If title is not available for streaming, boo, but we add it to our disc queue.

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  99. What a terrible idea! I am constantly using the search feature on the Wii, and 9 times out of 10, the movie/show I want to watch is not available for streaming, so I have to add it to my DVD queue. I'm a new mother with an infant, do you think it's really convenient for me to run back and forth to the computer and the TV when I'm taking care of a 4 month old?

    Also, I too grow tired of shows disappearing from the instant queue. Lately, it has been with no warning what-so-ever.

    What was the price hike for if you're just going to remove services and instead of adding movies, take them away?

    Boo, Netflix. Shame on you for only caring about lining your pockets. Keep changing things, and my household will find some other means.

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  100. I am in complete agreement, if you are slowly turning to streaming only, which seems to be the case, for the love of god please upgrade the selection. While everyone loves a good 80s movie every once in a while, there are better things out there...like the newer movies/tv shows available on DVD.

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  101. Crappy UX decision. Agree with the very first comment.

    Remember to think "people," not "users."

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  102. This is a great idea, take off the button and take off the movies that are dvds only, I watch instantly all the time, why would I want to look through movies to watch instantly only to find out you can only get it via postal service. If you have an instant device it ONLY MAKES SENSE to search for movies that are ONLY INSTANT.

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  103. Stream to Windows Media Center in 1080p / 5.1 and we'll talk.

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  104. Netflix is dying to get out of the DVD by mail system. It is much less profitable then streaming. This is just one more step to eliminate sending DVDs. We want choice and options Netflix, that is why we have loved you in the past. I suggest using your "resources" to bolster the quality of your streaming titles and get all that B-movie crap off the service.

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  105. If I search for a movie and it's not available to watch instantly I do not want to have to get up and log into my computer to add it to my queue, if I'm even at home.

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  106. I say make them all instant viewing. Don't bother sending out DVD's or Blu-Ray. Actually to make it fair, let everyone have their choice. I personally only instant video, however I can see why people would want DVD/BluRay's. I still vote to make everything instant so there is no waiting for the crazy DVD/BluRay.

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  107. Wow, my Blu-Ray just got the Netflix interface that lets me search for titles a few weeks ago. Since most of those titles *aren't* available to watch instantly, it's really nice to be able to add them to the DVD queue from the Blu-Ray player! Removing this feature seems like a dumb move--unless it's being done to somehow entice more students to provide titles to the streaming service.

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  108. Thats great except for the fact that I constantly add movies to my instant queue and then netflix removes it from the list as the movie is no longer available instantly.

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  109. I hate adding things to the queue from my streaming device. This is no problem at all for me. I would never want just streaming videos until the day I could get them all close-captioned with director's commentaries intact, so I do *not* view this as a step backwards. It's easier to manage the queue from the Netflix website.

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  110. Really, I thought technology was moving forward. Netflix, your moving us a step backward. I manage my queue from every device I can, at work on my Android, my Wii for my kids and my laptop and PS3. This is such an inconvenience on your part Netflix. Makes me wanna drop my subscription.

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  111. Horrible idea, but you know that already, don't you? :-/

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  112. Makes perfect, common sense! If I'm watching a movie instantly, why would I also want to order the DVD?!?

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  113. Horrible idea, but you know that already, don't you? :-/

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  114. Not a good User Experience decision. In fact, you should be providing additional queue management options, not less, even on streaming devices.

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  115. I can't wait until every single movie/television show is available instantly. Anything you can do to speed this up is welcome!!

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  116. It's obvious that the reason for this move is so that you can get away from physical media and go to all online delivery. I'd have no problem with that if it weren't for the fact that most of your movies and TV shows are only available on DVD, or they are there for streaming, and then you change it, totally messing up the instant watching queue.

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  117. If you cared about the customer's experience, you'd make it easy to manage the queue from whatever device I happen to be using.

    That I now have to go find a computer to manage my DVD queue leads me to the conclusion that you're simply putting up roadblocks to using physical DVDs.

    Moving to a streaming only environment may the next destination, but don't snowball us on the way there.

    The customer experience wen it comes to queue management & community/social features sucks enough as it is without you making it harder.

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  118. It's obvious that the reason for this move is so that you can get away from physical media and go to all online delivery. I'd have no problem with that if it weren't for the fact that most of your movies and TV shows are only available on DVD, or they are there for streaming, and then you change it, totally messing up the instant watching queue.

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  119. BAD IDEA NETFLIX!

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  120. Why is it every time you write a new blog, I expect it to be more bad news? Why not just disable commenting on your blog? It is clear you are completely out of touch with your customers and are not reading any of this (or at least not paying any attention).

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  121. I do hope you reconsider this. I watch a number of mystery mini-series (like the BBC series of Miss Marple or Poirot) For whatever reason, many of these are only partly available to watch instantly. So I frequently have been in the position of using my iPad to find a series, watch an episode or two on that interface, then add the others to my DVD queue while I'm still thinking of it. Under this change, I'm not sure I'd even be made aware that there are episodes missing, if they're not numbered.

    I understand your reasoning: it does clutter the interface a bit, and would hinder a redesign. Perhaps an option to click a button and log into Netflix via Safari?

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  122. What a bunch of whiners. Go ahead, cancel Netflix and go back to driving to the local video store and try to find a good movie that isn't already cheecked out. Oh, and if you don't turn your movie back in on time, you get charged an extra fee.
    Netflix is a business and their bottom line is to make money. Their prices and availability of movies is superior to any video store I've seen.

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  123. Could you at least wait until you have some James Bond for streaming enjoyment?

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  124. What you need to do is make it sable to rate movies from a touch screen. Even in the iPad app this isn't possible, there's a screen fir it but it just doesn't work. I have to wait for you to email me asking how my flick was till I can rate it.
    !!!HELP!!!

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  125. This is a bad idea. My computer is nowhere near my living room where I watch Netflix. If searching for a movie that is not available via streaming, I don't want to have to leave the room to add it to the queue. Feel free to drop the option when everything is streabable. But in the mean time it's a great convenience to add it to the queue from the streaming device - the one I'm actually seated in front of.

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  126. Bad idea!!!!! I agree with everyone else... Listen to your customers !

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  127. I think it would be a fine idea...as long as you add more movies to instant queue like you said you would. Until that time, I wouldn't do this, because like everyone else said, if they are using their iPhone (for example) in the first place to find a movie, then why have to switch to computer to put it in DVD queue? If they wanted to use their home computer, they would be doing that already.

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  128. JUST LOG ON TO NETFLIX THROUGH YOUR BROWSER AND NOT THE APP.

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  129. From the Roku, at least, there was never the option to add something to the physical DVD queue, mostly because the only movies you can see from the Roku are things available to watch instantly. So, ummm, this doesn't make a speck of difference to me.

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  130. Bad idea! If I search a movie.or tv show that I want to see and it's dvd only, I don't want to use another device to add it to my que. Just my opinion but removing this feature puts a slight burden on the consumer.

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  131. why are you taking away convenience? i was paying for it, not im not paying as much (downgraded my account) and pretty soon i may just close my account and start renting from Redbox... youre screwing yourself over guys.

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  132. I don't generally add to my Q from my instant device so this doesn't really affect me in that sense. However, I am bothered by the sudden need by Netflix to get out of the DVD business. I like getting physical DVDs sometimes. I like alot of British shows and movies and alot of them are not available on instant.

    And even if everything in the Netflix catalog was available on instant, has anyone other than me ever looked at the movie details and noticed that 90 percent of the titles have minutes cut from them when on instant? That is really how I decide when a movie as available on dvd or instant which Q to put it in. If the running time is the same or longer in streaming, it goes in instant, if it's shorter, I order the DVD. I don't want my movie cut even if it's just a minute. That also needs to change if you want me to go to all instant. Otherwise, when the change is made and I can no longer order dvds I will be cancelling my membership. I pay for five movies at a time and I watch alot of dvds, don't discount me because I don't fall into the instant only camp!

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  133. I don't actually care too much one way or the other personally on this one. I don't recall ever noticing that I could add something to my dvd queu while watching instantly. I DO add to my queu from my phone, since my Droid won't let me stream anyways perhaps it won't qualify as a "streaming" device and I'll still be able to do that? It does seem like a big step backwards though even though it's not something I use myself.

    What I WOULD like to see change is the search function from streaming. I find it very annoying when watching season 2 of a series it is impossible sometimes to find season 3. I see the "Like xx Season 2" but other seasons aren't always in there even though other series season 2's are? WTF?

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  134. The lack of communication by Netflix is staggering. As a company you obviously don't care at all about your customers or their wants and needs. You have not addressed a single concern that has been raised in this blog or facebook (the only two ways to "communicate" with you) It is more like shouting at a brick wall. Every decision that is made lately is to take something away and nothing has been put towards improving the customer experience.

    I don't particularly care about this issue but it is obvious that many do and there is absolutely no way that the use of that feature is using any measurable amount of resources so you are completely full of crap on that note.

    You need a way to organize instant watch queues by device or by folder or by profile. Families with children can't properly use the service without this ability.

    You need to improve content and stability in instant watch and stream at consistently reliable speeds.

    You need to choose a plan about keeping or doing away with optical media and be honest about it and start moving in whichever direction swiftly.

    You need to communicate with your customers and listen to what they need and want. You need to provide some sort of correspondence about their concerns and spend some sort of effort in explaining your decisions honestly. These canned 2 minute blog posts are ridiculous. You can't afford to pay one person a full time wage to communicate on a forum or blog with your customers who keep you in business? Seriously? I know one person is a minimum but it is certainly 1 more person than you have doing it right now.

    When the day comes that a competitor that knows how to treat customers comes along and knocks you down, don't act bewildered about why everyone deserted you so quickly. You don't give a crap about us now so soon it will be our turn to return the favor.

    You should be building a relationship with us not a growing resentment.

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  135. since your most good movies arent available for instant watch n the price went up..i rather just go to a redbox

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  136. wow. yet another bad decision by Netflix. Hate this idea.

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  137. Netflix i miss our old relationship, but i must admit your boring me now and im losing that love we used to share. My suggestion, give me more options for streaming if you wont to keep me and others returning for more

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  138. Bad move for us. Why not make all new releases streaming? My dvd list is full because Blu-ray titles take forever to be available and are not streaming.

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  139. It's not the same anymore With NETFLIX... It was cooler before, Now its just not exciting anymore.

    ALL THE GOOD TITLES ARE DVD ONYL Through NETFLIX.COM

    MOST OF THE "PLAY" TITLES SUCK

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  140. I never add to dvd queue using my PS3 anyway. If this is going to make Netflix better overall, I'm all for it.

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  141. It's called notes. Just jot down the movie title, and can't tell me you don't have notes because the netflix app is only available for iPhone.

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  142. Really bad idea. There are sooooo many titles that aren't available for streaming and it just makes it easier to add them to my disc queue from my PS3 when I find one.

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  143. Great idea, I've never once added to my dvd queue from my ps3. It was in the way. All the people complaining about not being able to add from your iphone. Is that seriously what you do? Just write a note if it's that important. I've never once felt the urge to immediately add a movie to my netflix queue when I'm on the go. If I'm home I get on the computer. When your out of your house don't think about your netflix queue lol.

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  144. We steam from our wii, & I do most of my dvd browsing from the computer, but I enjoy being able to search for a flik from the wii & add it to the dvd que... This sounds like a bad marketing move (unless you're moving away from dvd's in general & this is a way to start phasing them out).

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  145. Dumb idea. As others have pointed out, if a video isn't available while browsing the instant queue, I want to be able to add it to my DVD queue. Requiring us the added step of browsing on our PCs is both silly and a poor user experience.

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  146. While you are making chnages, how about making the brief write up on what the movie is about larger, so it can easily be read.

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  147. Extremely bad move. They are going through a process of dying out. The only way I chose my DVD movies is through my xbox 360. This was the defining point, I'm moving to
    streaming only instead of nothing at all. I'll use my $2 to rent from
    redbox and actually get a new release.

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  148. it is not about your convenience, it is about getting more hits on their website and getting more advertising revenue, Netflix doesn't give a crap about their customers... if you haven't found that out by now you should have

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  149. Just 2 1/2 hours after the official blog post, Netflix is just shy of breaking through their daily visitor average.

    Unfortunate that the comments reflect so much negative sentiment though. Managing brand is not an easy thing, is it Netflix when the user experience is not first.

    It will be interesting to see where the numbers are at the end of the day and if Netflix responds to the sentiment.

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  150. I hope you reconsider this decision.

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  151. I think that this is the wrong approach. As many folks are pointing out, the primary way that I find things to put in my queue is talking to my friends when I'm not in front of my PC, and the best way to add them is from my iPhone or iPad. If I have a Netflix app on that device, the most logical place for me to go to add items to my queue is that app.

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  152. I honestly don't see this as a big deal. Don't most netflix ready devices only have queue view to play from your queue anyways? Add in a vast majority of customers probably have mobile internet access via cell or smartphone and if smartphone a netflix app that at bare minimum allows queue management and title searching. Or more likely a netbook, laptop or tablet they use with wifi at home. Everywhere I go there are around a dozen home wifi networks (secured of course). I live in an average suburb so I expect denser populated areas will be multiples of that. Any subscriber who has to get up from their couch and go to a pc to put something in their queue is living in the 80s maybe 90s still. What I would be interested to see is what percentage of subscribers have netflix ready devices that can search and add titles to their dvd queue would have to get up and power on their pc to add a title to their queue. I'd be willing to bet it is maybe at most 3% or 4%. The face of the consumer market is on demand movie watching. This has been where the consumer market is moving towards for the last I believe 10 years. Like with previous format transitions to cassettes then CDs (vhs to dvd) it took time. But the reality is streaming is the new format and there will be hold outs just as before. But that doesn't change the fact that the market has changed. Hard copies (dvd/bluray) will be reserved for buying a copy. This is clear in two forms. First the studios (and like disc manufacturers) don't want to sacrifice disc sales to rental/streaming services. And secondly there is still a demand for hard copies. Which is why they insisted on the exclusivity for hard copy sales. Netflix is smart and they have realized this already and are way ahead of everyone else on the final stages of transitioning to 100% on demand service.

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  153. i just joined in november, and have gone through a price hike and now this. funny thing about the price hike is EVERY tv commercial and ad on the radio is still stating the price i signed up for. that is starting to sound like false advertising. and now i have to be at home to pick my movies. redbox is starting to sound better and better

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  154. your streaming selection SUUUUUCCCCCCKKKKSSSS. hope this is a play to make it better. cause all you have on there is crap

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  155. What the heck! You are pushing me away as a customer .... one stupid idea at a time.
    What do you care if we have a queue or not? leave it alone!

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  156. I would like to see a playlist option. I mainly use netflix for the tv shows.. most of which last less than an hour. I would like to be able to select various shows to add to a playlist and have them play one right after another. I feel this would give me more of an experience as if I were watchin network television. Just a personal preference thats all.

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  157. I would like a playlist option that allows me to add a series of selected shows and have them play in order of selected all at once... This would give me more of an experience as if I were watching network television. Also, since most of the shows I watch are less than an hour long (usually 22 mins) it would prevent me from having to search for something else to watch in between each episode.

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  158. Horrible idea! Especially when there are still few titles available for streaming and the titles that you do have, seem to have very narrow license windows. While it's great Netflix keeps saying they're trying to add more titles to instant viewing, we, your customers, just don't see it happening. We still have long queues of Blu-rays and DVDs because those titles aren't yet available to watch instantly and who knows when/if they will ever be. You're being too optimistic about Watch Instantly and you're just lowering our perceived value of your service with disconnected, brain dead moves like this.

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  159. Sounds about as popular as when Coke changed its formula. Hope you respond to the overwhelming voice of your customers and don't change it.

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  160. Please don't remove this feature-I'd like to be able to have a choice-especially because some streaming titles are not even in HD-I'd like to be able to add the Blu-Ray instead. Limiting people's choices cause them to look elsewhere, guys. Leave the button so I can decide what works best for our household.

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  161. Dear Netflix customer,
    Fuck Off

    Yours in profit,
    Netflix

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  162. Converting to a streaming-only business isn’t easy, as Netflix discovered Monday when the company’s blog was bombarded by complaints over its decision to remove the ability to add to DVD queues from connected devices.

    http://paidcontent.org/article/419-netflix-enrages-subscribers-by-limiting-dvd-queue/

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  163. This is a terrible terrible idea. There has to be some better justification for this move. What's the real reason. Adding to your DVD queue from streaming devices should be the kind of features you are adding/maintaining/improving, not taking away.

    And to the one guy that said, "I appreciate less clutter". What the heck are you talking about? On the PS3 adding a selection to your DVD queue didn't include any clutter. In fact, it was so discrete that in the beginning it was hard to even find.

    Sorry Netflix, I hate to say it but I am starting to look forward to other services offering some competition.

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  164. You know I keep reading how Netflix is making all these changes
    to increase their streaming capability -
    but all I notice is a lot of movies being taken off streaming
    while not a whole lot of titles are being added.

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  165. LOVE IT!!! god i hate seeing things i cant watch!!

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  166. Maybe you should try adding more features instead of taking them away. If you announced this in conjunction with a new capability, such as sorting queues by release date or genre, people might not be as upset.

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  167. I like this. If I am on a streaming device, I don't want to even see titles that are not available to stream online, why would I? To manage the DVD queue I have my laptop.

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  168. I could understand doing this if Notflix didn't have such a pathetic selection of movies and television shows for streaming. As it is, at least 19 of 20 of the shows we want to watch are only available on DVD. I guess Notflix management is as pathetic as your streaming offerings.

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  169. My iPad is my living room computer, which I use for both streaming and for browsing offerings. My watching is pretty evenly split between streaming and DVDs, maybe a little more on the DVD side, since the breadth of streaming offerings is still quite limited for the movies that interest me. Making it difficult for me to do half (or more) of my transactions with Netflix will do nothing to endear me as a customer.

    And the BS about resources being tied up is just that. What the heck is the difference between posting to a streaming queue vs a dvd queue, unless of course, you plan to stop showing dvd offerings on these devices. If that's the case, I'll be a very unhappy camper.

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  170. To the anonymous talking about ad revenue - when have you ever seen an add on Netflix's page? I've never seen one and I'm thankful for that because, unlike Amazon, there aren't any distracting ads. Your argument is moot.

    Since I stream through my Wii and Roku box, I never added anything to my DVD queue from a secondary device so I'm not going to miss it. Thank you, Netflix, for the service(s!) you provide!

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  171. When will you guys be adding subtitles to the streaming versions of the movies? You promised it well over 2 years ago. According to your promise, this should have been implemented long ago. You're really giving me several reasons to move to your competitor Blockbuster, you haven't released a good update in so long, I don't even know why I'm still here.
    I know one costumer canceling netflix won't make a difference, but keep it up and it won't be one, it will be tens of thousands.

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  172. I'm checking out titles all the time on my PS3. This is disappointing. And where is an android app!!

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  173. This is utterly disappointing. So much for quickly adding a movie to my queue when a friend recommends it at the bar or over dinner. Was removal of this feature ever actually *requested* by anyone?

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  174. Merda grande, na barragem, 19 anos arroz com Hamburger.

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  175. shame. I really like the ability to at least add a movie that I've searched for on the Xbox to my physical queue if it's not available.

    having to get up and go to the PC... means I probably won't bother, or will get it from Blockbuster or Red Box.

    if the Instant Watch capabilities had the same content this would be a non-issue but as you're stuck in a corner with the rights-holders you should keep the service as a great user experience as long as you can

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  176. I can't see how this change will make my user experience anything but more difficult and inconvenient. Adding DVDs to my queue from mobile devices is my primary method of queue management.

    Here's an idea; Instead of taking options away from your loyal paying customers, give them MORE options. Your streaming selection is good, but limited and hugely frustrating when you choose to exclude specific episodes from shows based on high popularity. And then you restrict users ability to add those shows to their queue! What kind of reasoning is that!

    Netflix, you just reduced my faith in your service and in the quality of future updates. I am hugely disappointed.

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  177. Not everyone "can" stream media because their ISP stinks.

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  178. Man, it's like you guys think about nothing all day but new ways t alienate every one of your loyal subscribers.

    You rarely add anything, in terms of site/app/device features, but are super focused on taking things away.

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  179. BAD IDEA...

    I use a GoogleTV and agree with the others that there it would be a bad idea to not have the ability to "add to a DVD queu" available on the Streaming device. In fact, I'd like to go further and have the capability to add a video that is not yet released on DVD or Stream on either queues.

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  180. I use a Panasonic Bluray player to stream.....have to add things to my queue from my computer which sucks.....also suspending my FREE TRIAL since like others said......there is nothing that I am really interested in or haven't seen many times already.......Time to ADD new Movies to stream.......not worth $7.99 a month to stream right now.......

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  181. You will lose a lot of business with this move because it makes your product more difficult to use. Technology trends are moving towards mobile devices that rely on your app - why would you take a step in the wrong direction making things more difficult for your subscribers? Bad move.

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  182. This is a terrible decision. My grandparents are not computer savvy and use the their Wii to add movies to their queue. Now they have to learn two interfaces in order to manage their two queues.

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  183. I don't like the DVD option; it's a pain to wait for something I want to watch. I have a Roku and absolutely love streaming content instantly. BUT I also dislike the fact that you have so little content available instantly. Get more content available to stream instantly! I've been trying to watch a 40 year old series that has some episodes on DVD only and the rest streamed and it's a pain in the butt! Either do the instant watch all the way or don't do it at all!

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  184. 1. As I understand it, that's in the client-side code. So, if I do not update my Wii's Netflix app I should be fine, right?

    2. The streaming catalog is weak.
    Chance that Neflix will have it, if it's available on ____.

    Theater = No
    DVD = 80% DVD, 5% Stream
    HBO = 95% DVD, 10% Stream
    TBS = 99% DVD, 40% Stream
    FOX = 99% DVD, 70% Stream
    '80 = 99% DVD, 85% Stream
    "B" = 99% DVD, 85% Stream

    It's nice to dream of a world where we can just stream things. In reality, we're not there yet.

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  185. Yeah, I'm sorry. This is completely ignorant of how people use Netflix. Netflix is a movie-watching service. The medium is less important to me than the ability to quickly find and watch movies I want. Today, I might stream, tomorrow I might use a DVD. Today, I might add to my queue using my desktop. Tomorrow I will use my phone. Trying to disassociate the two is nonsense. Surprisingly bad move. Fortunately, my third-party Netflix iPhone app still allows me to manage both queues.

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  186. This is one of the dumbest fucking things I have ever heard of.

    Netflix streaming content is about two notches up from USA Television's "Up All Night" line of programming. As excited as I am to have six seasons of "Say Yes to the Dress" available to stream, I would rather have new DVDs available when they come out and not have to wait another three months.

    In short? This blows.

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  187. What about for those who don't own a PC like me I do everything by my phone if I can't do it from my phone I can only cancel Netflix

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  188. That's too bad. I was hoping to see a change in the other direction, by adding greater queue management capabilities. Things like queue ordering, move to top, and remove from queue would be nice features to add to streaming devices.

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  189. another reason why hulu, vudu, and redbox, are kicking netflix's ass.

    maybe not in market dominance, but in customer satisfaction.

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  190. So.... by focusing more on streaming and making it harder to find and rent discs, Netflix is making itself into that cute little independent artsy cinema down the street. You know... the one that carries all the old movies or independent flicks for cheap... the one that no one really goes to.

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  191. bad idea. obviously there is something else happening.

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  192. If I'm watching TV and they mention a movie, I want to be able to add that movie to my queue whether it is available to watch instantly or not, without having to go to my computer to do so, when I have NetFlix integration with my TiVo, TV, and Blu-Ray player. Even if it is available to watch instantly, maybe I want the commentaries, deleted scenes, or close captioning that I can only get on the DVD.

    Why make your service LESS convenient?

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  193. Dislike. Bad idea. I NEVER manage my queue from a computer, it is WAY too bloated, clunky and slow. 99% of the time I jockey my queue around with the iPhlix or Movies app on the iPhone.

    Maybe if you made the website/browser queue faster and slicker I might actually use it. Right now it's painfully slow with 450 movies in the queue.

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  194. Make it an option (with an accompanying notice explaining the increase in speed for the user), not something hardcoded. We often add the DVD to our queue when we find that something we want to watch is unavailable on instant play.

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  195. Definitely don't agree with this. I'm in the same boat that if I am with friends and they mention a good movie, I use my iPhone app to add it to my queue.

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  196. This is a terrible idea. I practically never use the Netflix website anymore because it is SO MUCH MORE CONVENIENT to use the Netflix app on an iPhone or iPad to manage my DVD queue. I'd rather be able to manage my DVD queue on my iPhone than stream video on it, as a matter of fact.

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