Tuesday, January 11, 2011

Connecting with your friends on Netflix

Hi, Tom Willerer here, Director of Product Management. I'm part of a dedicated team at Netflix exploring new ways for members to connect with their friends to find interesting TV shows and movies to watch.

Two years ago we launched a program for Netflix members to share their ratings on Facebook. Very few of you have signed on for this so we’re pulling it back today to regroup, which includes testing new concepts, and ultimately finding a more appealing program for all of our members. The testing will start with getting our members connected to Facebook and in the coming months we'll add new ways for our members to find interesting TV shows and movies to watch based on friends' recommendations.

Stay tuned and thanks for your support.

551 comments:

  1. Maybe you should try something other than Facebook...

    Be "part of the solution", as they say.

    I, for one, will never sign up for Facebook integration. Sorry.

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  2. I did not want every movie recomendation I made to be public on facebook. I did not always want to publish my opinion of some movies to everyone facebook is connected to. Some I dont mind, but not all

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  3. Ditto on the fellow anonymous comment regarding Facebook-accounts. We're probably the minority here, but I don't have a Facebook account and have no intention of exporting my Netflix data into the maw of that particular privacy-devouring beast. Was the old friends feature of Netflix such a dead-end architecture? It solved a need so simply.

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  4. Just because a large number of people use something don't mean it's the best solution. Having a way for people to integrate their Netflix use with Facebook is all well and good, but what about your users that don't want to have to have a Facebook account. I for one was disappointed that you just gave up on your in-house friend connect. But, I foresee you going doing the easy thing and ignoring your customers that don't want to use Facebook, like you do with your Linux users.

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  5. I have used it since it was implemented, however it does not work all the time. Often I have to disable it and reattach Facebook in order for it to work again for a short time before it stops working again.

    I also did not like that it posted every single rating, I would like the choice each vote. I dealt with it however by promptly deleting any from my profile I did not want shared.

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  6. There was nothing wrong with the old friends system, which you shouldn't have canceled!

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  7. I also would try to use this FB/Netflix integration, but it never seemed to work. I tried disconnecting and reconnecting. It would work for 5 minutes, then break. Glad this might get fixed. I would also love the option to decide if I wanted it to go on FB or not each time I rated a movie.

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  8. The commercial/business FB thing is played out. Also, I am a Facebook user but have no interest in adding chores for myself to do while while on the site.

    Make it simple, make it original or just don't make it.

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  9. I agree with others here that the Facebook integration was a bad call.

    Couldn't the ability to share your movie/TV recommendations from Netflix be a part of Netflix?

    The idea of using Facebook is bad... Ditch it.

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  10. When analyzing usage of Facebook and past friends features, please remember the previous friends feature was buried deeper and deeper in the menu over a series of site updates. I bet there was a chicken and egg issue there: friends isn't used much so let's move it deeper in the menu. That certainly contributed to its falling use especially when you iterate on that idea.

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  11. Not to beat a dead horse but I think a lot of people were happy with the social friends page on Netflix itself when it existed. Or would have been had it gotten a fair amount of coverage. A number of my friends on Netflix were surprised when I told them about it in order to connect with them.

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  12. I wanted to use this feature - until I realized that EVERY rating was posted automatically with no options. Having 12 movie ratings show up in a row is downright embarrassing.

    How about a "share" window connected to each movie? If I want to share my rating/comments with my FB friends, I find the movie on Netflix and click "Share." Simple.

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  13. I don't have a FB account. This is disappointing.

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  14. I, too, am not interested in facebook integration and miss the old built-in friends feature.

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  15. Somewhat like the old friends system, as a movie lover what I would appreciate most would be going somewhere related to my film-watching and or film research(e.g. Netflix, imdb) and be able to see what friends are watching, what others with "like" tastes as I do are enjoying (see last.fm), and be able to see those people in the top reviews of movies I am looking into.

    To me, my 'Netflix' life and my FB life will never cross.

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  16. I think it would be cool to have a way for me to merge my recommendations with a friend, and then get a recommendation based on our mutual preferences, so that if we, for instance, had a group of 5 people, we could find a movie all of us would like.

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  17. I'm fine either way on facebook, but wish you still had the old friends system in place. more than option should be simple enough to set up, no?

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  18. GREAT MOVE! I love the feature, but the reason I never use it is because I only have two friends on Netflix. Having to ask someone "What's your username on Netflix?" isn't an every day conversation. But if you use facebook connect, it will make friend discovery a million times easier. "Oh, Sarah has Netflix? I like her taste usually, I wonder what she recommends!"

    The other commenters are completely out of touch on this issue. You manage your friends with facebook and your movies with netflix. And combining the two, makes them so much more powerful. Sorry if you are embarrassed by the movies you watch too much to share them with your friends.

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  19. i have been waiting for over almost two months for dexter season 3 disc 2, what is the problem with just adding this to instant que???

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  20. Like others, I was annoyed that it didn't work half the time. Sometimes it would post a rating, other times it wouldn't. It was very unreliable. I would have preferred selective facebook postings.

    Also, I didn't like how it gave a movie description part of the post. There was so much information that my rating is usually lost in the post. Instead, I would have liked it simpler. A simple rating with an optional user review along with the typical image and link would be nice. In other words, kill the move description and emphasize the rating more.

    A Facebook share on each title would be pretty nice, too.

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  21. I'll build a user community for you using Drupal!

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  22. Adding more spam to my Facebook wall to annoy my friends is not a good way to get me to use integration. Whatever you implement, if it insists on posting crap whenever I do something, I probably won't use it.

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  23. I would rather that you used a twitter approach. I am not interested in making friends through the movies i watch, but would rather follow someone and the movies they like.

    There are two reason I watch a movie. First, because I see a trailer. Second, because someone I trust recommends it. Out of the two, the second is the most powerful.

    I would love to follow someone that had similar taste in movies that I do. And watch those movies that they recommend.

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  24. I have a Netflix account but am not on Facebook. My wife is on Facebook but your fancy Facebook Connect feature didn't work for sub-profiles, so she couldn't use it.


    Making it available to all Netflix users might have done a little something for you.

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  25. The biggest reason people didn't use the service is because it wasn't widely publicized on the site. Unless you knew what to look for, most people wouldn't have even known it existed.

    Same thing applies to the help section. Is there a FAQ sheet? No. Is there a Knowledge Database? No. Instead, users are forced to find their answers through Google and other websites. Except for this Blog, Netflix has a very closed-door attitude towards their customers. Why would their approach towards Facebook be any different?

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  26. I love netflix and I LOVED the old friends feature. A best friend and I still refer to each other as 50% compatible when it comes to movies... and it's TRUE!!

    I also love facebook. It allows me to connect with friends and family all over the place.

    but i HATE facebook spam. i have just about every application there is blocked. i will NEVER 'like' netflix on facebook. adding this 'feature' will only create more annoying content where i dont want it, and less useful content where i DO want it.

    if you want to integrate with another website, try imdb. wouldn't it be great if you could search for movies on netflix by other notable crew such as production or costume designer, composer, or other important contributors?

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  27. I echo a couple of the sentiments being expressed in these comments:

    1. I liked the Netflix Friends feature way better than Facebook integration. The one way I would have improved it would be an option to publicly show your ratings (i.e., a page where non-Netflixers could see all your movie ratings).

    2. Facebook integration didn't work most of the time.

    3. I would have liked more control over what was posted to Facebook when integration did work.

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  28. Hey Netflix, I purchased a gift card and cannot redeem it without a credit card. Why don't you say this on the gift card so us schmucks know about this in advance. We all use CASH these days, no one likes Credit Cards.

    All I want to do is stream movies who wants DVD's.

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  29. I disconnect my FB because people were complaining that it was filling up their news feed too much. I would like to share my ratings page. But not necessarily fill up the FB newsfeed every time I rate something.

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  30. Start thinking of venues other than Facebook...it's popular with mostly kids, but not everyone is interested. Hint: if you're spending time on FB, you aren't using that time to watch a movie...(are you)?

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  31. I also do not want sharing through Facebook; I miss the old friend interface - why can't that be revived?

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  32. I would not want my movie ratings to be posted on facebook, but I would love to use facebook to see my friends info on the netflix site.

    For example:

    On a movie page, you see which friends watched it, or liked it.

    See what friends are using Netflix now, and what they are watching (if they agree to post it). Kind of like Xbox live does with which friends are playing what.

    Explore my list of friends on Netflix and see for each of them, the list of their last watched movies, or which movies they rated 5 stars.

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  33. The implementation you guys had in place was great, it was just not the most efficient and user friendly for non technical people.

    All we need to do is be able to see our friends ratings on Netflix when we look at a movie, see recommended movies based on a title, and be able to send recommended movies to Netflix friends.

    Utilizing Facebook as the core of this system is not a good idea because you are making Netflix dependent upon another company, FB carries with it a number of caveats and concerns, and you ultimately will not have control over the behavior of your product. The only FB integration that could be worthy is a simple friend import/cross reference to establish new friends, however if the friend adding features are easy enough that may not even be necessary.

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  34. I enjoyed the idea of Facebook integration, but I, too, would like the idea to be able to control which ratings are shared on a movie-by-movie basis. I don't necessarily want all my Facebook friends knowing all the movies I watch.

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  35. Really? This is the sort of crap you're spending that extra money on now that you've increased rates? How about adding more to your streaming library? How about buying another copy of Eastbound & Down: Season 1. That's beein in my queue with a Very Long Wait for almost three months now. Crap, send one of your grunts down to Best Buy to pick up another copy already.

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  36. Fuck Facebook.
    The old Friends/Community system that you dumped this last year was awesome. All of my friends and family used it and loved it.

    You guys at Netflix are really grasping at straws. Get a life.

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  37. Y'all are stupid. you can't even get a 1 month free trial without paying money. its not a free trial if you have to pay. your all stupid to even say free trial. it is basically saying: free 1 month trial only $7.99! that doesnt make any sense does it. so make a free trial it can be as little as a 48 or 72 hour trial as long as its free!

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  38. Please please please do not look to Facebook for a new way to go social within Netflix. There are so many privacy issues with that service, and I have refused all other services attempts to integrate that way. I understand if you are looking to change things, but Facebook just feels repulsive.

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  39. To me, the value was in seeing my friends' ratings ON NETFLIX. So when I look at a movie I can see what my trusted friends thought of it.

    I don't care about seeing what my friends are watching on Facebook. I need the aggregation on Netflix. Personally, I thought it was perfect as Friends on Netflix and removing it gave me less reason to be loyal to Netflix. It was a value add for sure.

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  40. you guys @ netflix really are disconnected with your customers. there was nothing wrong with the previous friends system, yet you decide to axe it because of some schmuck over there deciding that "only 2%" use it.. really?! go check out that announcement of you getting rid of the friends feature, and you'll still see your customers begging you to bring that back. have you listened.. apparently not. why don't you bring the old friends system back, build on it instead of burying it deeper in the site, and slowly improve on it.. here's a bold thought.. why not actually feature the section somewhere your users actually see the section?! huzzahh fuckin genius right?

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  41. ugh. Just re-signed up for netflix to stream through PS3 and share recommendations with my friends on Netflix but now find out that the option is gone!! WTF!

    Is it a problem to just have public profile with with a list of flix that I recommend people to watch? Have an option along with rate this movie that says "add to recommendation list on public profile" Easy enough, right?

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  42. Yeah, Netflix is behind the times, wanting a credit card to redeem a gift card. What type of moron are there at Netflix Accounting?

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  43. Hello! -
    You had a great way for Netflix customers to interact with each other -
    The Friends Feature -
    and then you discontinued it -
    Forget about Facebook -
    If I wanted to be on Facebook I would go there,
    My interest is Netflix -
    So please bring back the Friends Feature.

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  44. Great to hear! I really missed the original "friends" concept, and was saddened when it was shut down. I've really missed not being able to send review snippets to Netflix friends.
    Please no Facebook. Bring back the old friends feature!

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  45. Facebook Connect did not work on Profiles (sub-profile).

    It only worked on the main account.

    So it was a useless feature.

    Netflix Community (Netflix Friends) features were very nicely done, and it worked fine on sub profiles too.

    We were able to see other persons ratings side by side on one page, and modify our rating on the fly.

    Please just bring back the old friends feature.

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  46. How about if you stop worrying about Google and Facebook -
    and concentrate on keeping Netflix a first class company -
    you can start by having more mailing DVDs in stock to decrease wait times,
    making more movies available for streaming
    and bringing back the friends feature.

    ReplyDelete
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  48. Tiraram, a vagina.

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  49. I really liked the Netflix Friends feature and was sad to see it go away. I've gotten a number of people to sing up for Netflix and it would have been great to use it more.

    I will never connect Netflix with Facebook, I use FB for important stuff and hate it when people post trivial things on it like 'I got coffee' or 'went to see a movie.' Plus FB is sooooo last year.

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  50. Netflix how about an update on the Droid App for netflix. I have read alot of comments on this but you dont seems interested in repling to you custumers concerns.

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  51. I enjoyed the netflix integration with facebook (when it worked) & would love to be able to link it with other social media, as well (like twitter & tumblr). I never used the "netflix friends". get it together...

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  52. Slut barf.

    Fuck you and fuck Facebook.

    Just bring the old Friend feature back, you fucking morons.

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  53. I select probably 90% of my rentals/ streaming based on the recommendations of others. Shared ratings made this a lot easier. I really enjoyed the feature and will find far fewer things to watch now. My FB profile is private so I've been comfortable sharing those ratings with my little circle of friends and family. I'll miss that.

    Full disclosure- I didn't encounter the technical issues that some did. Was able to set my options to share only three ratings per 24-hour period, and never had the disconnection issues. So the experience may have been more enjoyable for me than for those who had these problems.

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  54. Actually, I use my FB for business connections. I use my Flixster account for movie fan connections.

    Let's face it. We all get annoyed enough at FB with all the spam from games showing on people's profiles. Now we're supposed to spam our taste in movies? I'm sure my clients would love to see that I watch movies that they wouldn't watch if forced to. It can be a bit too much information.

    I don't see what was wrong with the old friends tab on Netflix. I actually enjoyed seeing my friends' queues, seeing their recommendations, seeing their ratings. My actual friends who use Netflix have opinions that mean far more to me than random people on FB. Also, not everyone uses FB. I know at least two of my friends on Netflix would rather have needles shoved in their eyes than join FB.

    Bring back the friends feature on Netflix! It did get used, you know. And it was a lot more useful than FB will ever be. Or at least consider integration with Flixster. Yeah, not a lot of people will use it, but it's a far more appropriate site for movie fans than FB.

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  55. I agree with the other legit commentators, I don't want spam on my FB. The old system was good.
    That being said, I have called customer service a few times to inquire about a miltary account. Being stationed overseas, we have no access to live streaming, and our movies take 7 days to get through snail mail. Why not create an account where we pay slightly less, since we can't use all the features, and can have more movies out at once so that they can pass each other in the post office? There are 65,000 of us on Okinawa alone, I can only imagine the numbers when you add up all of the overseas duty stations.
    I am getting frustrated by the wait times, and friends are encouraging us to look into AppleTV. Listen to your customers, Netflix, there is an audience waiting for you to act....

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  56. Very glad you guys are working on a way to communicate with your friends that also have Netflix, and to share ratings via FB. Looking forward to what you come up with!

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  57. You already had something dumb ass... it was the Friends feature. Do you people actually get paid for this? Holy crap, you're a fucking imbecile. By the way... the new Netflix page completely sucks ass. Are you just trying to make people hate everything about you? It's working.

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  58. Please just bring back what you had. I used it. Do I count? Does my money count? Removing the Friends feature angered me more than the price increase!

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  59. All these links on the Netflix site and no suggestion box. Want to "move the needle"? Ask for input.

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  60. I completely agree with one of the previous comments made by Ryan Snook:

    "I have used it since it was implemented, however it does not work all the time... I also did not like that it posted every single rating, I would like the choice each vote. I dealt with it however by promptly deleting any from my profile I did not want shared."

    It was rather hit or miss if the ratings would post to my fb account, and also somewhat random when the comment window would pop-up - allowing me add a note or two about the movie with the post.

    While I loved sharing some movie ratings, I'd prefer an option to share at the time of the post. There are two reasons that immediately come to mind (and neither one of them have to do with being embarrassed about my movie tastes):

    1) In order to leverage the value of Netflix Recommendations feature, Netflix encourages you to rate as many movies that you've seen, as possible. That makes sense, but if I decide to spend 10 minutes rating old movies and TV shows that I've already seen, I don't want them all filling up my fb profile.

    2) My wife and I share the same account, and although we have separate profiles setup, the Watch Instantly feature only utilizes the primary account. Therefore, when my wife decides to stream (and rate) something like "Sisterhood of the Traveling Pants" on our TiVo - it posts to my profile page!

    I like the idea of a shared ratings system w/ Flixster (movie ratings made on either site carry over to the other), and the ability to post/ share ratings on-demand.

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  61. Please look beyond just a FB integration as a 'social solution' for Netflix. Netflix is the GLOBAL LEADER in digital streaming entertainment - HANDS DOWN. Therefore you have an added responsibility to not just FOLLOW in the social space, you MUST LEAD. INNOVATE in this space, Mr. Willerer and we will follow Netflix more readily. In other words, you would be well served to lend your brand cache to not just ONE social site but to the social web as a whole. Equating the Netflix brand on a one-to-one basis with ANY social entity is a big mistake and immediately, proactively devalues the Netflix brand. PLEASE consider this. Thank you for your time.

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  62. I don't mind the OPTION of posting recommendations for some of what I watch. (Perhaps not the Thomas the Tank engines I put on for my nephews but other stuff would be fine.)

    Here's my issue, I don't watch Netflix on my PC. I watch it on my Wii in the living room, or my Roku in our bedroom.

    If, when I was done, there was a simple option to click that said, 'Recommend' that would be great. Then on Netflix, I'd have my list of recommendations. And I could have it set that any time I add something to that list, it gets posted to FaceBook.

    You know what would make it even better?! If somebody saw that post on Facebook, signed up for Netflix, and I got a credit! :) Then I would definitely be recommending stuff.

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  63. Like everyone else, I miss the old friends feature on the site. There was some really cool ground that never got the hype it deserved. I loved the feature where I could pick a friend and see the best recommendations if both of us were watching. How cool is that for a date night?

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  64. Having a way for people to integrate their Netflix use with Facebook is all well and good, but what about your users that don't want to have to have a Facebook account

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  65. And now we come full circle: Bring back Friends!

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  66. Now that Hulu is charging a fee AND ads AND using misleading advertising of their own, I'm back on Netflix. At least you guys are up front, give quality movies, and good TV.

    Any chance of getting more recent episodes up? More recent than last season? That would ensure that I never touch Hulu again.

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  67. Why are'nt we able to add older movies to are tv instant queque? Instead you have alot of older movies added on dvd queque....who wants old movies sent on dvd's when their is alot of new movies you'd rather see???

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  68. Wha, wha, what?!?

    Netflix decided to kill their inhouse Friends feature which worked fantastically.

    Then *Netflix* stopped supporting the Facebook connect feature in July 2010. Your blog posts makes it sound like it's the users' fault for not signing up...?
    http://www.facebook.com/photo.php?pid=1370492&l=cc93862341&id=1071459087

    Bring back the original in-house Friends feature and give us the option to post mini reviews up to Facebook if we want to.

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  69. I never knew about this feature. I also never knew about your friends feature until about a week before it was cancelled. I actively LOOKED FOR IT from your user interface, but could not find it ANYWHERE - I had to use google to find the netflix friend's page.

    When you add these features in some back-alley of the UI, we don't use them because we don't know about them, not because we don't want them.

    Stop removing these features. Hire a real UI designer, and add these features to the forefront of the UI. Make it easy to see what my friends like, and to share a recommendation on Netflix. I and all my friends would have used the friend-feature and the facebook feature if we knew about it and it was easy to use (this is the first I've heard of the facebook feature, and I use Netflix every day).

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  70. PLEASE NO FACEBOOK!!!! Why don't you try MySpace? Because fads come and go. Please don't rely on the latest craze for people to share their recommendations. I was so disappointed that the friends feature was pulled. I used it all of the time.

    If the company is so dead set on Facebook, at least have another option from within the Netflix website itself.

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  71. Do keep in mind that, contrary to what you might think, NOT EVERYONE is on FACEBOOK.
    I used to and got out of it.
    It is not for me.
    So...
    WHAT I WOULD LIKE TO BE ABLE TO DO IS SEND MY QUEUE LIST TO A FRIEND, simply and fast.
    Sure I can copy it and email it, but I wish there was a way to do that with a simple click on your site.
    Also THERE SHOULD BE A "SUGGESTIONS" box somewhere.
    It feels like you make it difficult to suggest anything.
    Thank you.

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  72. I don't use Facebook and don't want to. However, I used the Netflix Friends feature when it was available. I liked seeing my friends' rating and recommending movies to each other. Bring that back.

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  73. Yeah, joining in to say no to a Facebook solution. Not sure why you killed the old friends solution--was it costing money to run? Did it need large numbers of users to justify its continuation?

    I think the problem was that few people knew about it at all. I never did.

    Your user base seems to be evolving with the "instant watch" product which seems to have much more of an online buzz, so if you had an internal friends system (like the one you canned), and promoted it, I think it would be used.

    I'm just at a point of Facebook fatigue and even though I am a Facebook user, I never use it for this kind of thing as it seems spammy.

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  74. I really liked the Netflix Friends feature and was sad to see it go away. I've gotten a number of people to sing up for Netflix and it would have been great to use it more...



    grants to pay bills

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  75. I just want netflix on my android please! Thank you

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  76. How about adding top TV shows and movies for us to recommend to others instead of crap.

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  77. To echo many of the previous commenters, the old proprietary friends system was fine. All I want to do is be able to share my queue and my ratings directly through Netflix with select friends that also have Neflix. Facebook integration is entirely unnecessary.

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  78. Please create a 3D Blu Ray category! Netflix is supposed to be cutting edge and you are missing the mark here my not being able to selectively browse 3D Blu Ray titles. Some that are available in stores do not appear to be available to rent from Netflix. Also, and e-mail for questions and comments would be helpful so we don't have to send an off tpoic message through a blog post!

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  79. I don't want to share my life on Facebook, but I don't mind that you made it an option. I liked the old system you had - I could see what my friends were watching and rating, and they could see mine. I agree with the others, that FB integration should include a way to moderate what you share, and with whom - per post/movie/etc.

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  80. bing back the old system. publicize it, and keep the facebook trashed.. I also can't figure out why dexter seasn 3 disk 2 has been unavlaible for 2 months

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  81. When can we except more episodes of our favorite tv show... i finished watching BBC's Merlin, season 1, and cannot wait to see season 2.... season 3 is already on tv.

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  82. Like so many others, I wish you would bring back the old Friends system, which worked very well for this purpose. In the place where I work--which is built around programming and data analysis, so people aren't computer illiterate--only the people under 25 make much use of Facebook as a social medium, and many of the above age 25 people want to use Facebook for business rather than for sharing social trivia. Just bring back Friends and give it a prominent place on the website so your subscribers actually know that it is there.

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  83. not unpreposterousJanuary 12, 2011 at 4:35 PM

    "The testing will start with getting our members connected to Facebook...."

    So you're saying you're still not interested in listening to the people who USED the social networking features that you worked so hard to defeat on your own site?

    Because a lot of that quote-2%-unquote of your membership could have given you good pointers on making the FRIENDS feature better.

    But you didn't listen to us when we spoke.

    Now you're saying you MIGHT listen to us, but only if we sign up to something other than your site.

    No, thanks.

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  84. You need a way to search by an actor or actress. I'm using WII and can't find half the movies I want because I don't know their names - please add this functionality, it seems pretty basic.
    Thanks,

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  85. It would be a nice feature to have a "play all" button when watching a TV series (eg., "season 6 of The Office) - I'd like to have it on hands-free but you force me to pick up the remote after every episode to start the next episode. Please consider a "play all" option. Thanks.

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  86. I really loved having my private list of friends on Netflix to share and compare our likes and dislikes. I don't like Facebook having that information, because it's none of their freaking business which they'll somehow use to do more damage than good in the essence of consumerism hell.

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  87. I enjoyed the facebook connect when it WORKED. It kept disconnecting and had several issues. I like knowing what friends use it and what they are watching, as well as ratings and reviews right there. Can't remember if it did this, but the post should link straight to the netflix page for the movie.

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  88. Enough of the Facebook thing. It's a lop-sided system that only contributes to problems not creating new solutions.

    Netflix is far better than a quick fix solution, create and let your team imagine. Perhaps part of the perception you may get from your system is we have no way to provide our feedback.

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  89. A Suggestion:

    Note: This is about another subject (since there seems to be no other way to communicate an issue that is not listed in your Support template.)

    The TV interface design includes a Red Header Bar at the top of the Choices selection page.

    Because of the time spent on this page, the Red Header is burning into my Plasma TV--and it is not because of my screen settings.

    I assume that many users are experiencing this problem.

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  90. maybe you should consider using those resources to get a player that plays movies without stopping every five minutesinstalled on the website.

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  91. "Your internet connecton has slowed. We are adjusting playback to avoid further interruption." If this is the case, then why doesn't my internet grind to a halt? I'm running IE on a 128 bit, you'd think these movies would play like grease through a duck. Not happening, people! it's more like chalk through a screen, coming through in 5-minute chunks!

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  92. Uhhhhhhhhhhhh you had something like that, ya douchebags. the friends feature.

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  93. I do not want Facebook to be in every nook and cranny of my life. Facebook has done a great job selling other businesses on the concept of tracking people's lives via Facebook sharing. Ugh. I can't even look at the Wall Street Journal online without a Facebook feed popping up. I don't care what the rest of the world is reading, listening to, watching, etc. And I am pretty sure the rest of the world doesn't care too much what I am doing either. The only folks that care are those that hope to part me from my money.

    ReplyDelete
  94. I won't use any Facebook/Netflix features. I just want to be able to look at my friends' queues. Keep it simple!

    ReplyDelete
  95. very few signed up because Netflix had a little section at the bottom of their website to connect to Facebook. I did, however, sign up for the feature, but maybe if they had a better way of promoting their features, people would take notice. btw...listen to your customers & bring back the friends community option.

    ReplyDelete
  96. Ugh I don't want to have anything to do with facebook. Right now if I want to recommend a movie to a friend, I tell him/her about it in person or in email. I don't think that system needs to be changed or altered.

    If you really want to improve Netflix, the single best thing you could do would be to allow ratings in half star increments.

    ReplyDelete
  97. No interest in sharing my ratings with my friends. However, I'd love to be able to mark interesting movies and programs without adding them to my queue. That way when I want to add to the queue I can pull up my markup list and move them over.

    ReplyDelete
  98. I really enjoyed this feature, as did a couple of friends of mine. I wish it was still available. I often had to disconnect and reconnect my accounts to make it work because i enjoyed it so much.

    ReplyDelete
  99. Facebook integration is a great idea, but you should also be able to see how your friends rated a given movie within the Netflix site - just like you could before.

    If not that many people signed on for it before, you guys probably just didn't push it hard enough. I have been upset about it ever since it was removed and I still am to this day.

    ReplyDelete
  100. Facebook Connect has NOT worked for at LEAST the past three months. I was a devoted user of Facebook Connect until service was spotty at best. Perhaps Netflix should figure out why the integreation DOES NOT WORK before pulling the entire thing. The Rotten Tomatoes integration (much better in my opinion) works each and every time like it should.

    ReplyDelete
  101. Hi Tom, love the idea of being able to connect to friends around Netflix content. New to Netflix, I was so impressed with the viewing experience you created with your streaming service, I blogged about it. Love what you guys are doing: http://tinyurl.com/46vnw7p

    ReplyDelete
  102. This comment has been removed by the author.

    ReplyDelete
  103. Why does everything have to be part of facebook? Go back to standing on your own. I Liked the friends feature on netflix.

    ReplyDelete
  104. it would be nice if we could lock out films by ratings going in both directions on the parental control.
    I have zero need to see any g or pg movies but up they come, I would love to block them.
    Also enough of showing me films I have already rated over and over again.
    give us a box to check to see if we want to have suggested our previously viewed movies, ones that we have already given a star rating

    ReplyDelete
  105. I have started deleting the friends that publish every breath they take on Face Book. Many of us have zero apps as once you let this information out there is no getting it back. Do you really want a potential employer to see what you watch here, then not get hired because you only gave Glee 2 stars and he is a Glee fanatic.

    ReplyDelete
  106. Tiraram, a vagina.

    ReplyDelete
  107. how bout a "friends sectoin" with member reviews, top 10 lists, movie notes, the ability to see your "friends" recently watched movies and ratings.. that sounds perfect

    oh wait.. you already had that and you killed it for no reason..

    ReplyDelete
  108. I, for one, will never export my Netflix activity to any service. The programming I choose to watch is private to me and I am not interested in broadcasting this information to anyone.

    ReplyDelete
  109. Who's running things over there? You had this feature and it worked perfectly. Then you threw it all away. Good Grief.

    Start listening to the input of your customers.. there were thousands and thousands of us pleading and begging for you to not trash the "Friends" feature but you did it anyway without a single response.

    Everytime you post a blog entry it just gets dumber and dumber.

    ReplyDelete
  110. Remember the good old days when you could just click on a movie and instantly see what all of your friends rated it? There was nothing .. nothing better than that. Who in the world thought it was a good idea to ditch that?

    Facebook isn't for everyone.. Why make someone go to an external site to get information for Netflix?

    You guys really make me scratch my head a lot. Keep it simple. You had the perfect solution and you got rid of it.

    ReplyDelete
  111. to the schmuck that keeps putting in

    Anonymous said...

    Tiraram, a vagina.

    January 13, 2011 11:18 AM

    Very good, you are probably in your 30's, so tomorrow you will learn the word Airplane and what it means, then we will work on Cat and Dog.

    ReplyDelete
  112. I don't care about "Connecting with your friends on Netflix" What I care about is the fact that Netflix increase's the fees and still puts on crap movies and TV shows.

    ReplyDelete
  113. I wonder if Netflix will read any of these comments this time. Doubtful. It's pretty clear what people want and you crapped all over it.

    Start at the top and read this comments.. then get a brain and bring back the Friends section.

    Why have you made all of us really tame movie nerds become assholes? Just give us back what we wanted to begin with.

    ReplyDelete
  114. Is this a real thing? Are you TRYING to piss me off?

    The Friends feature was the best feature of Netflix. You axed it in favor of Facebook. I'm not combining Facebook with Netflix. Ever. It's not going to happen. Every single choice you've made in the last year or more has been detrimental to my enjoyment of your service. AND it costs more now, too, so I'm essentially paying more to receive less. And now you tell us that *GASP* getting rid of a service that a lot of people enjoyed blew up in your face. Am I supposed to feel any sympathy?

    If you want to know how I feel about it- admittedly, I am just one user, but I think I speak for a lot of other users- ditch the Facebook effort. If that's your starting point, you've already lost me.

    ReplyDelete
  115. Man it sucks to be a 2%er..

    But I'm proud to be one

    ReplyDelete
  116. I'm very disappointed that the "friends" section was increasingly difficult to get to and then ultimately removed. It was an excellent feature that allowed us to share our lists and browse our friend's lists. I don't want to go through facebook because I don't want to publically post every movie selection with my entire "friend list". Very disappointed that it has been removed.

    ReplyDelete
  117. What Android devices will get Netflix?

    ReplyDelete
  118. Living 20 miles from Netflix HQ, calling Oregon - 600 miles away CSR to be told to call HQ for a solution left me know where.

    I have 21 movies in Q, 14 of them have been released, all of the 28+ days since Blockbuster released them and all are on very long wait status. It's not like the average public hasn't seen the movies by the time Netflix gets them, but all of them have a wait status? When I asked the CSR what value is it to me as a customer who pays a monthly fee not able to get any return on that fee for a time frame should couldn't answer. She had no comment.

    Hey executives at Netflix, if you've grown so big with millions of customers, I know it's not possible to have such a level of inventory, but do you think it makes sense that the customers you do have don't keep the movies for weeks while others who pay to see them can't?

    Or is it just a simple case of paying for a monthly service and not receive the service acceptable to your mission statement?

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  119. My entire Q has long to very long wait. Los Gatos HQ CSR says they have millions of customers and has no idea when the next movie ( of 3 ) could be shipped. I asked since I pay for a monthly service, what's a customer expected to do when the service isn't rendered and you have no idea how long it will continue not to be rendered?

    Common sense views it all that having a million copies of movies isn't practical, but allowing customers to keep movies for weeks isn't either.

    ReplyDelete
  120. When will we get Android support? That's all we really care about rather than all these social computing features

    ReplyDelete
  121. I want no part of Facebook but I definitely miss the friends part of the community page. Please come up with a different alternative than facebook

    ReplyDelete
  122. Hi,
    I wasn't really sure where to send this message for someone important to read this- but I think around holidays there should be more related documentaries available on watch instantly. Since Mr. Luther King Day is coming up, my husband and I were saying that we'd like watch a documentary or two about King in order to think about him and honor him on that day. There's only one short documentary of him and it's a specific interview. We have a couple movies lined up to get in the mail, but instantly would be better (most of our netflix is done instantly though x-box). It's just a thought... but around other days like Veteran's Day and Labor Day (holidays a lot of us aren't 100% educated about) Netflix could make more instantly available at those times. Thanks for reading and listening!

    ReplyDelete
  123. I want the old "friends" function back. Especially all my well-organized lists of movies. That was so unfair to take it away with no notice!

    ReplyDelete
  124. The old Netflix friends feature was simple and worked perfectly. I will NEVER use any Facebook application that relates to Netflix. To put it simply, my Netflix movie friends are very different than my Facebook friends and NEVER the twain shall meet. Kindly reinstate the perfectly useable old Netflix friends feature.

    ReplyDelete
  125. I don't think you'll find very many people who thought that the Facebook thing was a good idea. I doubt that anyone who used it honestly believed it worked well.

    I just don't get it: You cut the Netflix friends page partly to lower costs, then a couple of months later you raise membership rates, and yet your still wasting your time and resources on dumb ideas like facebook.

    You already know what your customers want, because we've told you repeatedly : Bring back the Netflix friends features and really advertise it, so that more people know about it.

    Even the smallest companies have things like forums and friend features on their websites, yet you still claim that its too much trouble for your company.

    If your not going to bring the friends page back, than at least quit wasting your time on facebook.

    ReplyDelete
  126. Focus and bringing Netflix to android.

    ReplyDelete
  127. Since I find no place on the Netflix site to ask real questions or provide suggestions:

    1) Why can't I simply filter out the movies that I've already watched? I mean seriously, you keep "suggesting" that I watch the same movies over and over. This is very annoying.

    2) Time to convert your entire library over to downloadable versions, even if yo have to charge incrementally for titles. If you don't do this, your business is going to be lost to sites like VUDU.

    ReplyDelete
  128. More content in Canada Please!!! I know Neflix folks do not read these posts, but maybe one day in the future they will, so thus I leave this message in the time capsule.

    ReplyDelete
  129. i dont want the stupid facebook either, i want to share what i watch with friends and family through the netflix site itself.

    on another note,please netflix add more anime to your catalog because there's alot of new content out there that you guys arent carrying right now

    ReplyDelete
  130. hi just want to jump on the anti-Facebook group bandwagon. I miss the old netflix format, i have no desire to go to Facebook to learn about new movies.

    ReplyDelete
  131. For the most part NetFlix is great; Facebook is ok also as long as you know how public it is. About the only think that NetFlix could do to keep me from waiting your postage, is to better classify the movies. Point in case, British, Australian, and, the such, are foreign movies and should be classified as such. I would suggest a class such as foreign English.

    ReplyDelete
  132. Esto funciona para Latinoamerica especificamente para PERU!!?

    ReplyDelete
  133. I also did not like having every rating I made appear on Facebook, so I had the feature in use for about 30 seconds to see what it was buying me.

    What I think would be ideal would be to have a link on a movie page that would allow me to share the link to the movie page on Facebook and then allow me to comment on it. Some of my friends like inspirational movies but don't like Action / Adventure. Some friends love Action / Adventure but don't like inspirational titles. If I could select specific movies, if it includes my rating for those movies (if rated), and then my reasons for recommending them, I think that would help us who don't mind sharing an occasional title and the reasons and target audiences.

    But if it is another rendering of dumping my ratings on to the wall of my friends, I'll pass. Even a friend I had as a Netflix Friend found it too difficult to find gems in my movies when every 3-star and below movie hid the occasional 4-star and 5-star movie.

    ReplyDelete
  134. I would think that by now, most folks will have heard of Netflix.
    The reasons they don't sign up for netflix may vary:
    1. no money because they're unemployed
    2. already have cable or satellite
    3. don't watch much TV
    Sooner or later, Netflix will be saturated with subscribers. After all, you cannot have 100% of everything.
    To attract the maximal amount of people, do the following:
    1. lower the price
    2. more movie options (new ones, old ones, classic ones) on DVD and on Instant Streaming.

    Look, Netflix makes massive profits already.

    Companies go out of business in part due to greed.

    As Netflix raises the fees, which I suspect it will do annually, much like cable/satellite, they will lose subscribers.

    Most people choose either cable, satellite, or Netflix ---- unless they are the Wall Street gangsters or politicians who steal taxpayer money, in which case, they've got enough power to pay (or steal cable, satellite and Netflix service)

    ReplyDelete
  135. I enjoy Sci-Fi immensely. "Earth II" and "Defying Gravity" are not Sci-Fi. They're melodramas. You may as well call "As the World Turns" Sci-Fi. Please provide Sci-Fi films in which interesting events occurs.

    Mark

    ReplyDelete
  136. Am absolutely looking forward to season 3 and season 4 of
    "Lark Rise and Candleford"

    seems like Netflix has dropped the ball and not obtained Season 3! Hope they do so that my series is not interupted! One can only hope!

    ReplyDelete
  137. Why don't you work on the important things and stop playing mind games with your customers. If you have Season two of a series available for streaming, but season one is ONLY available on DVD, thus forcing me to get back into the DVD at a time scheme, doesn't really make a lot of sense to me, sounds more like money greed than anything!

    ReplyDelete
  138. I miss being able to connect with family and friends on here. We enjoyed being able to share our movie choices and suggestions. I would like it back.
    I agree with the other commentors about the facebook connection. I love to rate movies but stopped doing it because every rating was being posted to my facebook page. I would like to have a choice as to which movies are posted to facebook or not at all.

    ReplyDelete
  139. I am bummed that the facebook connect feature has been disabled. I loved it and will miss it. Posting my reviews on facebook is now a pain in the butt.

    Seems like people complaining are just asking for a way to choose after rating what gets posted on facebook and what doesn't. I think it's a good idea, it just need tuning. Please bring it back!

    ReplyDelete
  140. I don't understand why you would want to use Facebook when Netflix is a totally separate site.

    Why not put a system that allows you to add friends on Netflix and share recommendations with those people.

    If you're really in the need to use Facebook, why not add an extra button on every movie that says "Share Rating on Facebook" or something along those lines.

    ReplyDelete
  141. If netflix is going to facebook, then here's a couple of suggestions.
    1. Add netflix to your friends and spam them with the games like mafia wars. Send em the spam gift ones too.
    2. Complain on their fb page.
    Who comes with these ideas? Do they even have a facebook page? Customers have so many suggestions here, no one at Netflix is listening. Never used the friends feature but I could give it a shot. Netflix could be a much better service if they at least have a feedback section or form or feedback email. Things I want to see are a play all button or play whole disk for tv shows. I've got a lot of uknowns/short wait/long wait etc. Can't you give me a better time frame? My instant play is still at 38 & not growing. Oh well, guess that what torrents & other sites "cough", sidereel, cough..are for. Why no captions on a lot of stuff? If you have ideas, why not create a poll? You guys are trying to do too many things at once. Focus on your instant & DVD & customers first, then branch out. If you do FB, then you'll lose a lot more money. I don't want spam people with movies & stuff I watch.

    ReplyDelete
  142. Hello, Would Netflix PLEASE consider adding a parental control to block movies based on Category, not just rating. For example, we sometimes watch rated R movies (war movies, etc) but I do NOT want my 2 young boys to see even the COVERS of the 'steamy romance' category, or any category that includes even partial nudity/sexual references in the movie cover. PLEASE!!!!! I have considered cancelling my subscription because this is a real problem.

    Thank you,
    Melanie Moore

    ReplyDelete
  143. Why doesn't Netflix have a "most popular" or top 100 list of Instant Watching movies like they do with regular movies? It would atleast be another way to separate out the good instant watching movies from the 99 percent that are utter

    ReplyDelete
  144. There are a lot of good ideas in the comments to Netflix's posts (except for that 'Tiraram' nutcase).

    In this post, there are good ideas like Anonymous's "just have public profile with with a list of flix that I recommend people to watch" and wlybrand's "All we need to do is be able to see our friends ratings on Netflix when we look at a movie, see recommended movies based on a title, and be able to send recommended movies to Netflix friends."

    Their competition should read these comments because I get the impression Netflix's decision makers don't. At least -someone- should benefit from all the good ideas being expressed.

    ReplyDelete
  145. i suggest netflix should start renting out video games for wii xbox and ps3 consoles. other video stores do and it would give you a leg up on them since your easy to access

    ReplyDelete
  146. i can't imagine it's too hard to think of a way to make netflix more social. the old friend system wasnt used because it was poorly done. we want to be social on netflix. a facebook connect was barely the answer in the first place.

    ReplyDelete
  147. Tiraram, a vagina.

    ReplyDelete
  148. I have a weird suggestion for the queue lists but I wasn't sure where to post it.

    I have a very long queue list because I'm constantly adding suggestions from friends or movies I read about, but movies tend to get lost on that list and months pass by and I forget about them. It would be nice if the website allowed you to categorize your queue into custom lists which would be different from the "what order should I mail out the DVDs typical queue list." Kind of how amazon.com let's you create different wish lists.

    What do others think about this?

    ReplyDelete
  149. Please focus on Bringing GOOD MOVIES to NETFLIX, nobody gives a damn about sharing ratings. I don't want people to know what I watch.

    ReplyDelete
  150. I do not use FaceBook and have no intention of getting a FaceBook account, if Netflix thinks that they can in some way influence me to get a FaceBook account they are wrong. If Neflix tries to insist that I get a FaceBook account they will lose me as customer. If Netflix tries to set-up a FaceBook account using the information in my account, I will be forced to close my Netflix account. I used and enjoyed the "Friends feature" that Netflix discarded, I was sorry to see it go.

    ReplyDelete
  151. I just wanted to make a suggestion: if I could have a "wishlist" for my account. This would be a way to identify certain films that are of interest, even if they are not to be played right at the moment.
    That way, when I'm looking for a movie I could check my wishlist.
    It's done on ebook sites and others, so should be doable here.

    whether i want to share that list or not, is a whole other reel.
    thanks
    bob

    ReplyDelete
  152. Don't want all my ratings or movies i watch shared on facebook.
    Also, may I add while I am at it, that there is no suggestion or feedback link on this blog nor on the netflix site.
    I want to suggest a better way for us to search, I am tired of going to Blockbuster, searching the "out in moves now and last week" and going back to netflix to look for them. what's up with that? It's very hard to find the latest movies on netflix. I used to be with Blockbuster and changed only because i couldn't watch instant movies on blockbuster but i am disappointed with netflix searching!

    ReplyDelete
  153. 1. Netflix website customer support sucks. no place to email a comment or ask a question (which is why I am posting here -- only place I could find). What decade are you guys in?

    2. Netfliz search feather sucks. Appears to be entirely random responses. Seach "Matt Damon"; get lots of answers; NOT A SINGLE ONE HAS ANYTHING TO DO WITH MATT DAMON. Trying to get help with that problem led to discovering lack of support email.

    Very surprising and disappointing.

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  154. I have no way to email you to say that i cannot read movie descriptions when streaming live on my xbox. Due to new formating the writing is blurry and small. This needs to be fixed. Also, it is needful that netflix set up a direct contact method through email. I loath being shut up in a box of multiple choice problems!

    ReplyDelete
  155. to the schmuck that keeps putting in

    Anonymous said...

    Tiraram, a vagina.

    January 15, 2011 2:35 PM

    Very good, you are probably in your 30's, so tomorrow you will learn the word Airplane and what it means, then we will work on Cat and Dog.

    ReplyDelete
  156. Hey tom. It would be fantastic if netflix actually let you finish a fucking movie without the retrieving bar coming up ever ten fucking seconds please try and fix it

    ReplyDelete
  157. The commercial/business FB thing is played out. Also, I am a Facebook user but have no interest in adding chores for myself to do while while on the site.

    Make it simple, make it original or just don't make it.

    ReplyDelete
  158. I'd like to second Melissa's request for parental controls! Please add them to the instant watch!! I also don't want my children seeing some of the 'covers' on the lists! Are there controls by rating? I haven't even seen that much!

    ReplyDelete
  159. I will NOT use Facebook. Maybe you should just bring back the Friends feature that so many of us are still pissed off that you canceled last year. You never should have gotten rid of it. Either bring back the friends feature on the Netflix website or don't do anything at all. Some people have privacy concerns with Facebook, and others simply do not like the social networking site.

    How about getting a customer service EMAIL so people can have documentation that they contacted you.

    How about sending out periodic surveys to your customers.

    My husband and I have had a Netflix account for almost 11 years, and customer service and satisfaction has only gone down in that time. Netflix makes a ridiculous profit, which is great, but how about actually listening to your customers for once. We know you never read the comments on this blog. Either that or you really don't care.

    ReplyDelete
  160. This comment has been removed by the author.

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  161. pff right !! I agree with others here that the Facebook integration was a bad call.Couldn't the ability to share your movie/TV recommendations from Netflix be a part of Netflix?The idea of using Facebook is bad... Ditch it.

    blackjack secrets

    ReplyDelete
  162. I think you guys need to revamp the whole home page on the ps3 for example you have tv shows sorted by season so you may have the same show listed 2 or 3 times for a different season thats just stupid also you need a news feed to keep us updated (like when canada is getting better content and what new shows have been added etc. give me the power to search by film actor genre year etc.

    ReplyDelete
  163. I agree with a few of the other comments. Please just integrate the service within your own site. I don't want to jump to another application when I'm already logged into Netflix. Keep it simple.

    ReplyDelete
  164. you ruined everything that made your service special. you'll eventually realize this and try to recapture what you once had, but you've blown the customer trust you once enjoyed. arrogant corporate tunnel vision at its finest (worst).

    ReplyDelete
  165. Suggestion: make it possible that, when I add a film to my queue, I may jot a reminder of why and/or when I added it -- "Sundance selection" or "Anne Hathaway's best role yet." Such a comment would help me when I receive the film, and could become a knowledge-sharing option.

    ReplyDelete
  166. I won't use any feature that requires joining Facebook. But I would like some sort of "share with friends" feature within the Netflix web site and Wii/iPhone interfaces. I come across movies I think my sister would like and I just send her an email telling her what it's called but it would be cool if that were built-in somehow.

    Something like a "Recommendations from friends" section in the main interface alongside all the categorized listings of recommendations would be awesome.

    That and I would REALLY REALLY like some sort of "queue" or "Save for later" feature. When I'm browsing I usually see a few things I'd like to watch, but later on when I have time to sit down and watch something I can't remember what it was I saw. I've resorted to bookmarking the pages for the movies in my web browser.

    ReplyDelete
  167. I have a three at a time account.

    Every time I've reported a damaged disk it has been recharged to my account and the cycle has been altered.

    Courtesy means free.

    Why when I get a replacement disk for one that was damaged and a courtesy disk, do I NOT get the next three disks in addition to the courtesy disk and the replacement disk?

    Before the bigger chains left the area I lived in I paid $30 per month and I could get three movies per day. If I could watch that many, that would be over 90 movies per month.

    I should be getting nine movies per week excluding weeks when there is a holiday but due to their problems, this week I'll be getting seven.

    This has happened before, but when I try to explain that to customer service, they have yet to fix the problem. I have to call and complain every time this happens.

    For a company that has been doing this as long as they have, this is wrong.

    I don't have to wonder why they do not have an address, or email that people could report these problems. The customer with problems has to call and let someone interpret the problem and then give their interpretation of the problem to who or whatever person or program they report to.

    This is not at all likable. There are some that can not work, on limited budgets and don't like to be taken advantage of.

    Not all people have HDTV or computers that have HDMI ports on them and not many of the better movies are available to watch in streaming format.

    ReplyDelete
  168. I for one, would be more likely to talk about you - free marketing for netflix just to call a spade a spade - if you'd perhaps let us talk TO you. I've looked up at least a dozen movies I'd like to see on netflix and they are all "unavailable" There's no way for us to request them. Why not let us ask you to secure viewing rights for those films we really want to see - THAT's something I'd talk you up about. I hoped Netflix would let me see some hard to get alternative films. Crowd source your repetoir, please your viewers. you don't have to only pander to the mass consciousness.

    ReplyDelete
  169. I really liked the old Netflix friend feature when it was part of Netflix. And it had privacy control on individual reviews/movies/etc. I tried the facebook application and I didn't care for the spam it produced. There wasn't enough customization and overall it seemed more a convenient way for Netflix to advertise Netflix to all your friends rather than a productive post to share a movie experience with friends. Flixster has some interesting facebook integration, but it isn't perfect yet either. Ultimately I don't gather that Netflix cares about building a friend feature internally for its customers... it's about increasing marketshare and customer base and the only way to do that is to exploit your friendlist on facebook and tap into that. That's what is driving this effort and what killed the in-house friend app that only advertised Netflix to existing Netflix customers. In that regard, whatever they come up with will be spammy and disappoint.

    ReplyDelete
  170. It would be nice if I could see my Facebook friend's Netflix ratings somewhere on Netflix. Many services offer the feature that once you have enabled Facebook connect the third party site is able to immediately pull all of the user's contacts and their activities.

    I enjoyed that my ratings on Netflix posted to my Facebook wall because it allowed my friends who do not have Netflix to see my ratings of movies. It also works as a good promotional tool for Netflix.

    I think the key to having social and Netflix integrate is the ability to easily share movie recommendations (user ratings) between friends that I am connected to on Facebook without any work on the user's end other than enabling Facebook Connect.

    ReplyDelete
  171. you had a great social application already with the "Friends" feature. I never understood why that was removed. It would be fantastic if you would bring it back.

    ReplyDelete
  172. Create something like Goodreads for movies. Just google "goodreads for movies" to see how many people want something like that. I don't want to use Facebook!

    ReplyDelete
  173. i liked the original friends tab on the netflix site it gave the people that joined the actual web site what others where watching and gave pretty indepth reviews of the movies and t.v. shows which gave me a good idea if i wanted it to watch it and add it too my list or not. i wish they would bring that back

    ReplyDelete
  174. Why no simple "comment section" under contact us?

    Also wonder why so many movies one can GET A DVD but NOT available to stream? Seems like everything we want to watch it is DVD only.

    Don't think we will supscribe much longer because of this!

    ReplyDelete
  175. Why no simple "comment section" under contact us?

    Also wonder why so many movies one can GET A DVD but NOT available to stream? Seems like everything we want to watch it is DVD only.

    Don't think we will supscribe much longer because of this!

    ReplyDelete
  176. JUST BRING BACK THE ORIGINAL FRIENDS FEATURE ON THE NETFLIX SITE. IT IS RIDICULOUSLY SIMPLE.

    ReplyDelete
  177. I liked the old way of letting friends know my likes and dislikes and being able to see each others queues. I don't have any interest in being part of Facebook for this. Try listening to us, the customer, please.

    ReplyDelete
  178. You've got a website right here! Put a discussion/support forum on it. Why are you afraid of doing that?

    ReplyDelete
  179. I have ZERO interest in what movies my friends see.

    I have a very strong interest in NOT letting others see what I casually view. It is not that I am viewing porn, but what I watch is nearly the least important thing about me (particularly when I am just browsing through, and may not even like what I am viewing). Putting up trivia like this just distracts people from the things I DO want to say on the web---either about myself or about the world.

    I STOPPED using youtube when it kept harassing me to like to my google account. Please stop harassing me in such a similar way.

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  180. I never used the Facebook feature because I don't want all of my friends to know about every movie I watch. I liked the original Netflix friend features because I could at least choose which people I want to connect with. Bring back the original Community features but do more to promote it, and you'll probably see people take advantage of the features.

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  181. the reason people didn't use it is because it didn't work! netflix is great on many levels but i think it's very behind the times with their social networking component, which doesn't exist. i am sure the company has huge resources and it is inexplicable to me that you closed down the "community" pages and you are "taking time off" to think of a new solution. what happened to seamless transitions? can you imagine facebook closing down while they are thinking of a new design for profiles? as a company, netflix should put greater resources into design, integration, and social networking; otherwise sooner or later there will come a competitor who has perfected all this and can also stream just as many titles.

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  182. I, and most all of my friends (and Netflix friends) do NOT have Facebook and have NO DESIRE to use it (or Twitter). I don't put a lot of faith in the reviews that are on Netflix either because they are people I don't know, AND people who have never seen the movie - but yet rate it & make the "average star ratings" inaccurate and useless. You need to add a section in the member reviews that is JUST for comments and has NO STARS. I also vote to bring back the "FRIENDS" feature. FACEBOOK users are probably more in minority than us "NETFLIX FRIENDS" lovers supposedly were. I don't recommend Netflix to anyone anymore because the FRIENDS feature was removed -- but MAINLY because they will be disappointed when they have a LONG LONG LONG wait for new releases and/or better movies on streaming. Why spend your time trying to get more members through FACEBOOK when you should concentrate on the problems that plague CURRENT members and which will undoubtedly repel new members.

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  183. support ubuntu (etc) before worrying about facebook, eh?

    just sayin'

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  184. Just bring back the community feature we had before. Or have a forum on the actual site, or a side site you can get to through the main one.

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  185. Bring back Netflix friends, I used it and had some friends using it as well. Stay away from the Facebook aspect, not everyone has succumbed to the frenzy.

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  186. "Connecting with your friends on Netflix."

    Ironic that you would use this title for your post, since you don't want us to connect to our friends on Netflix -- you want us to spam our friends on Facebook for you.

    I used to be able to "connect with my friends on Netflix," but you took that option away when you killed the Community features on your site last year.

    Listen to the customers who actually want to use social networking tools to talk about and share the Netflix movies they're watching. Bring back the features you already had in place on your own site.

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  187. Why not Flixster?
    My Facebook friends don't have Netflix and i'm not about to add just anyone to my Facebook account if i don't know them personally so i guess i would be posting stuff for myself? Some others have mentioned that they wouldn't want all their ratings to show up on Facebook and i agree with this as well.

    Movie clubs on Netflix would be good enough.

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  188. Like others, I'd prefer to connect to my friends on Netflix's site when it comes to sharing ideas/reviews for the various video content I watch.

    Facebook apps are insanely annoying. I don't care who watched what when, just like I don't care about who's added what animals to their farmville farm, or worked out by having CardioTrainer update their page, or how they scored in Scrabble.

    Netflix would be better served by not integrating with Facebook. Period.

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  189. You would have a higher integration rate if you enabled the user to not share some ratings. Even when you clicked the "X" in the share this on Facebook window that poped up, it still pushed to the newsfeed. Fix that, and more people will sign on. This is extremely disappointing though. Not sure why you guys think completely deleting a feature is a "solution."

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  190. Facebook integration is a poor idea. Please restore the friends functionality netflix once had.

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  191. I really miss being able to post a quick review on Facebook via my rating on Netflix. Please bring this back!

    Also it would have been nice if you'd sent members an email about this change. I only found this blog the other day and I spent 10 minutes last week trying to figure out why the Facebook integration wasn't working right before I gave up. Those of us who were using it would have appreciated a more direct "heads up".

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  192. One Star ("Hate It").

    I like that I'm a paying Netflix customer and that you treat me as such. I recommend you to my friends and family and I buy gift memberships.

    I dislike Facebook because it systematically abuses its 'members' to benefit advertising dataminers, its actual customers.

    If you try to compel me into Facebook or start behaving like Facebook, I will consider Netflix ruined, become sad and leave.

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  193. The old friends feature on Netflix was worthless. How am I supposed to know which friends subscribed to Netflix?? Sharing my movie ratings thru FB was great and allowed me to discuss movies I had seen with all my friends, not just ones who used Netflix. I never had problems with the FB Connect app working until the last few weeks. Note to Netflix: Fire your development team. Every website on the planet has a "Share" function that allows you to connect to social media like FB -- why can your team not figure out how to make it work right??

    To those who "will never sign up for FB integration" -- great, who cares? It's an opt-in feature. Don't use it if you don't want to use it.

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  194. I liked the service a lot, I loved sparking conversation about the movies I was watching. Please bring it back, or some variation.

    Also, as a Netflix shareholder I admired the app as excellent branding, and it seems unwise to have nothing in its place. Netflix is ceding the "movie conversation" on FB to others if they don't get another app out soon.

    As much as I liked the product, I agree with all the comments about its wonky performance. Bring back new and improved.

    Get a new app done, and market the app more effectively to Netflix users, easier to find/sign up, and I am sure it will succeed.

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  195. I hate Facebook. I would prefer something integrated into your website. I cancelled my Facebook account a while back and will never join again.

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  196. I was very interested in Facebook integration, but could never get it to work, and I really wanted to be able to customize which movies, reviews, etc. that posted to Facebook.

    For your new initiatives: don't make them all show automatically. Every rating and review should have it's own settings on whether or not it shows up on my Facebook wall. I don't necessarily want my friends to know every single movie I watch just because I rated it or wrote a review. I should be able to choose which ones.

    There is a lot of potential for these features. Hope to see some amazing integration very soon. Thanks.

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  197. One of the more important aspects of Friends, as its designer Michael Ruben made very clear right at the start, was that it was NOT intended to be a social networking site - something that I and many other members agreed was essential to get people to trust others with their movie and queue info. So, what do you go and do? You scrap the wonderfully entertaining and helpful Community, and then expect us to sign up with one of the most insidious and irresponsible interpersonal sites ever devised? No thanks. Face it, Mr Willerer, you guys blew this one BIGTIME.

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  198. I, for one, will never sign up for Facebook integration. Sorry.

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