Monday, November 22, 2010

A new plan for watching instantly, plus price changes to existing unlimited plans

Hi, Jessie Becker here, VP Marketing, with an update about changes we are making today to our plans and prices.

First, we are now offering a new $7.99 a month plan which lets you instantly watch unlimited TV episodes and movies streamed to your computer or TV. This plan does not include any DVDs. All the titles you can watch instantly on your current plan are also available on this new plan, and as a reminder, not all titles on DVD are available to watch instantly. This new plan is available immediately - if you’d like to switch to this new plan at any time, simply visit Your Account.

Second, we are increasing the prices on our unlimited plans that offer both watching instantly and DVDs by mail. On our two most popular unlimited plans – the 1 DVD out at a time and 2 DVDs out at a time – the price is increasing by $1 a month. We’ve also included below the changes on all the plans. To see how these changes impact your Netflix account, visit Membership Details.

Why the changes? Our selection of TV episodes and movies available to stream has grown dramatically, and as a result most members want us to deliver unlimited TV episodes and movies two ways: streaming instantly over the internet plus DVDs by mail. The price increase will allow us to continue to offer the popular plan choice of unlimited TV episodes and movies streaming instantly along with unlimited DVDs. The new plan, which does not include DVDs, is a great option for the increasing number of members who only want to watch instantly. The $7.99 a month price reflects no DVD shipping costs on this plan.

You might also wonder why we haven’t introduced a new plan that includes only DVDs by mail. The fact is that Netflix members are already watching more TV episodes and movies streamed instantly over the Internet than on DVDs, and we expect that trend to continue. Creating the best user experience that we can around watching instantly is how we’re spending the vast majority of our time and resources. Because of this, we are not creating any plans that are focused solely on DVDs by mail.

To avoid any confusion, here are the new prices on our plans:


We hope you’re enjoying great TV shows and movies from Netflix, and that you’ll continue to enjoy Netflix on whichever plan you choose. We realize you have lots of home entertainment options, and we thank you for your business. As always, if you have any questions, please call us at 800-715-2146.

UPDATE: A number of you have asked about Blu-ray pricing. Blu-ray pricing remains the same.

1,958 comments:

  1. How many devices can I concurrently stream to with the streaming only plan? Since I'm going to assume it's a single device, is it possible at some point in the future to offer additional streaming only plans that support multiple concurrent streams?

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  2. You can concurrently stream over multiple devices on the same plan. At least that has been my experience.

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  3. I have the 1 DVD and streaming. I believe you can use more than 1 device. I'm pretty sure I've watched movies on my Wii, while my daughter watched another movie on her laptop in the other room.

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  4. I think it is unfair that the 3 out at a time went up 3 dollars, whereas the 1-2 plan only went up a dollar. whats the price now for 3 at a time Blu Ray? For the record to compete with Blockbuster and Redbox no extra fee should apply to bluray

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  5. you can have up to 6 devices hooked up streaming at once off one account if you have the bandwidth to support it.

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  6. what about those who rent Blu-ray discs? going to slam us even more there for those who like the reliable quality bump?

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  7. You take away the friends feature so it's harder for me to find movies I want to see AND charge me more...thanks a lot.

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  8. If they keep increasing prices each year I definately will drop I watch a lot of movies. A lot and I just passed a redbox the other day they have a huge selection of movies for $1.00 a day and Blue Ray for $1.50 per day!!! I also heard they are going to start offering games. I think netflix will loose a lot of buisness if they keep charging more.

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  9. Please allow support for streaming on Linux devices and I will be able to continue supporting Netflix for a lifetime.

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  10. You say you're offering more shows to stream instantly now - I'm not seeing that in my queue at all. The popular shows I really want to see aren't streaming at all - it's all the older and less popular ones. The major television programs I want to see are still only available via DVD.

    And another question - why do shows "expire" from streaming? That's ridiculous - you still have the digital copy. Why does it need to "go away"? I realize some companies want to limit how long stuff is available instantly, but those companies are going to go out of business with that kind of restrictive model. Don't deal with them; they're dinosaurs.

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  11. Great, now how about some new movies and tv shows that aren't crap or 20 years old?

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  12. I need closed captions and since you resist that at every turn on streaming, I doubt very much they'll be here, but I'll ask anyway. Do they have CC's?

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  13. Seriously? Wish all the other video streaming options that are coming out you raise prices? Bad move.

    If an Android app doesn't come out soon I'll be switching.

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  14. I think it's ridiculous that 3 dvds at a time went up $3!!! why not $2??? that would have been more reasonable, now with taxes it'll be about $21 or so a month. I rarely watch anything streaming or instantly on netflix and strictly watch dvds....how about a DVD only price????

    wow....i've been a member since 2002 too...might have to rethink my netflix membership with this jump in fees....

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  15. I just recently canceled my plan because I was tired of having a lousy selection of streaming movies to watch. The "new releases" are at least 5+ years old. I know you probably cannot stream the same movies as DVD's because of legal issues, but this is the main reason I canceled my account. I don't want to pay to watch old movies.

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  16. When are special features and closed captioning on English films for the hearing impaired going to be offered?

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  17. **PLEASE Netflix: genius idea here - put a SEASONAL category/genre for online streaming so I can find out what Christmas movies are streaming without wandering through 5000 movies. It really boggles me why this doesn't exist. Also, make sure to start streaming lots more Christmas movies as the holiday approaches. PLEASE!! and thank you.

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  18. Apparently you want to lose me as a Netflix customer... I have been there for 7 years!! yes, 7 years... and now you want me to pay 3.00 more? Yeah, right....
    You need to be rethinking this if you plan to keep me as a customer....

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  19. I thnk it is dumb to raise prices people have been able to view unlimited streaming already so how does it change to offer an increase. Me and my husband were trying to choose a movie the other day for streaming and there really is a crap selection. Everything is really old or uninteresting I LOVED my netflix but will reconsider. The only reason I dont care is I only get 1 dvd at a time and was ALREADY charged $9.99 a month so does that mean you will reimburse me for the year I spent an extra $1 a month?

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  20. Why raise your prices when you guys are the LAST to get new movies? Redbox has new releases WEEKS before you do. And the streaming, can we get some more variety? Like newer movies? And possibly the option of subtitles with the foreign films? I have been toying with the idea of canceling, but my little boy loves the streaming aspect since he can watch shows he can't normally on TV (he loves the rugrats).

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  21. A great offer. And a $1 increase over the three years is more than acceptable. I love my Netflix!

    To answer B.D.'s question: If you get 1 DVD, you can stream on 1 device at a time. If you get 2 DVDs, you can stream on two devices at a time. HOWEVER, you can have the capability set on multiple machines (computer, Wii, etc.) at the same time. For more details, go to netflix.com, Your Account/Help, Terms of Use, then scroll down to How Our Service Works.

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  22. Honestly, if the $1 a month increase I'll face takes care of the server issues that have happened about twice in the past month and a half where I lose all access to Instant Watch for an entire evening, I'll happily pay that extra dollar a month!

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  23. Have noticed in the past few days that we can't instant watch more that two movies at a time.. anyone else having this problem?

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  24. Is this for NEW customers only? Or do all customers need to change to one of the new schemes? I went to change mine and said if I change it, that I would not be able to return to my old plan, implying that if I left it, I could stay where I was...

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  25. I think Netflix is going down fast. I hate that the studios restrict Netflix and Redbox on new releases. Soon it's going to be easier just to use on demand.

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  26. Not seeing how RedBox is a major competitor here. Their selection is no where near as large as what Netflix offers, especially for heavy users like myself.

    Don't like the higher prices? Drop the number of discs in your plan. That's likely what I'll end up doing.

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  27. There needs to be more options for TV shows than all these kiddie tv shows that are on the instant viewing, also all the British shows. Also, I agree with the person that commented on the Holiday category. Needs to be more functionality. Add more to the TV show instant viewing, not happy with the choices!!!

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  28. When italian users can subscribe the new "No DVDs" plan in our country ? (Italy)

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  29. It was borderline worth it for me. Now that they increased the price some I will switch to Redbox and Blockbuster Express.

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  30. Looks like a bad move has been made...greedy greedy greedy.

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  31. I don't mind price increases but 10% is a bitter pill all at once. I know you guys want to keep the x.99 format but holding off on increases until you can use a "round" number shocks your customers. Going from 8.99 to 9.99 is a 10% increase--that is a substantial increase.

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  32. Having to wait almost a month for popular titles once they are available, after the "grace period" demanded by the movie studios, and now raising the rates on top of of. To me that's 3 strikes. Time to start looking into alternatives to netflix.

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  33. Are the new prices effective for everyone, or just new subscribers. In otherwords, are our old plans grandfathered?

    I don't think for me $1 extra a month is too much. I would really like to drop to streaming only but the selection sucks

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  34. I wish *everything* was streaming and that I could stream it through my ATT iUverse.

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  35. So many complaints!

    I just downloaded a rental film from iTunes. My ISP may be partly to blame, but what a pain that was.

    That $0.99 special sure cost me a lot of time!

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  36. For those of you complaining about the price increase, you must keep in mind, Netflix is not here to provide a public service, they are here to make money. Inflation exists, as much as we'd all like to hope it will go away, it won't. Speaking from the point of view of someone who until last spring worked for one of the top video stores in the country for over 10 years, I am here to tell you that you won't find a better option for watching movies or TV shows. Sure you could go to redbox, but there's no way you'll be able to get the variety & amount of movies out of redbox for the same price your paying at Netflix. And driving to a video store is beyond archaic, we Americans are LAZY, if you had wanted to drive to a store you wouldn't have ever started using Netfilx in the first place. Netflix isn't going anywhere until the next wave of technology takes over & that is only if they sit on their butts & don't progress with the technology, which I kinda doubt they plan to do.

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  37. It raises $1 and everyone is complaining? Although I don't want this to be a continuing trend of price inflation, I LOVE having Netflix and I've gotten at least 4 people to join in the past month and a half. Granted, there are a lot of older things, but there are still a TON of new things as well.

    And, complaining about TV shows? For specific example, I love Buffy the Vampire Slayer and ALL of the seasons are available. More recently, I was never able to watch Monk, and now I can sit down and watch all of those. Same with Psych. I think the service is wonderful and I use it almost all day everyday streaming. (I have the 1 DVD at a time plan.)

    Plus, (and this a big plus that nobody seems to be considering) it's the CONVENIENCE of having it in your own home and not having to drive around and finding a Redbox and/or Blockbuster kiosk every single time you want something. There have been times that I've watched maybe 8 movies in a day from Netflix streaming plus my DVD. At a Redbox/Blockbuster kiosk for $1 a movie, that'd be $9 and in one day I'd have knocked off my MONTHLY fee from Netflix.

    In this world where inflation is horrible by so much more than a $1 in such a long time, you people need to not be so nitpicky and realize what a great opportunity this is. Unless it would jump by $5+, this will certainly be my way to "rent" movies for a LONG time to come.
    Thank you Netflix for all the AWESOME ways to provide movies and TV shows!!

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  38. Just a balance here.

    In order to offer a streaming choice, instant, there is a copyright and royalty issue. IF Netflix were to offer every show instant, our prices would skyrocket. If you really want to pressure someone for better choices, start with the network or studio that publishes it. they are the ones with the strings. Paramount is the worst offender in this little game of "how much exposure will we allow our product".

    AND I believe that many of you have noticed that the cost of mailing and so forth has also increased, you do buy stamps? The rates have gone up for the first time in, oh, forever? a little slack please.

    On the whole, netflix is still doing it better than anyone, and as far as redbox is concerned, I still gotta get them back, which I never do on time and that was the reason we joined netflix to begin with? no?

    Good call on the Stream Only choices, I may be looking at that pretty hard.

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  39. Of the eight movies in my queue that are available now, only one doesn't say "Short Wait" "Long Wait" or "Very Long Wait." I recently switched from two at a time (unlimited, Blu-Ray) to one because that's pretty much all I've been getting anyway due to the long waits. Your service is getting slower and you decide to charge more? My warm fuzzies for Netflix have grown cold.

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  40. I haven't found any details on this: What about Bluray? Will it STILL be a $2 premium? Why not just roll it into the standard payment now?

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  41. I've been a member since March 2010 and I've already been paying $14.99 a month for 2 dvd's out plan, so I'm assuming my price won't go up???

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  42. Not happy with the $3 increase for the 3 DVDs at a time plan, especially when the others are only going up a $1. We don't watch tons of movies every month, but it's nice to have 3 sitting around so we can have a little variety. For $19.99 (plus taxes) a month, it almost becomes not worth it for me.

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  43. All of this makes perfect sense. Mailing movies for free costs money, not to mention retaining a high number of discs so you can get your movies ASAP. I appreciate that they offer streaming with no discs and keep it at a low price since there's no shipping (but netflix still had to pay for the rights for all those films and tv shows)

    User Brock - I'm certain this won't be seen, but consider how much you'll spend each month on redbox if you're a heavy movie-watcher. Streaming with 1 disc at a time unlimited will be 9.99 - which is less than 10 movies from redbox, but with netflix, you could potentially receive 15 or so if you're returning them the day after you receive them - not to mention the better selection.

    Everyone needs to NOT be shocked by this price increase. When they start charging me to ship my DVDs back is when I'll go to streaming exclusively.

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  44. Why is it that new releases seem to be a month later now? For instance Grown Ups is out but you say it won't release till December?

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  45. First you increased your price for offering Blu-Ray, now not long after you are again sticking it to the DVD renters. My bill is starting to look allot like the cable / satellite companies. Also need to see ANDROID and LINUX support soon. I have been with Netflix for 10 years now and for the first time, I feel I may start needing to explore alternatives.

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  46. I understand with a bad economy this is going to happen. But I cancelled my netflix and won't be reopening. Bad stream choices. Slow shipping. Bad dvd selection. No new releases. Fail.

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  47. Then give us a plan for DVDs only!! I don't want to be paying even more than I already am for a service I cannot use so that others can enjoy it! Let the people who use it pay for it instead of those of us who don't. Where we live, unless you want to spend minimum $60 a month for internet...which some people cannot, hello remember the recession???...all we have is dial up! No streaming when you have dial up! Like others I may have to start shopping at the redbox.

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  48. The 500lb gorilla is really that the USPS will probably be dropping Saturday service soon, and I will be canceling my Netflix account if that happens while Netflix is raising prices.

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  49. i didn't realize the stream-able movies were so old. i was about to get a used xbox just to watch them, but i had assumed you could stream new releases. if there were a $7.99 two DVD only price, i might consider it over redbox, but i think redbox's immediate gratification aspect is a big advantage--and soon they'll overtake blockbuster for getting the newest releases when they come out. netflix had a good idea with streaming--too bad it's only old stuff (the stuff blockbuster rents for free with any new rental).

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  50. I see that the 1 dvd at a time went up $1, from $8.99 to $9.99, thats really crazy cause I,ve been paying $9.89 for some time now

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  51. Tiraram, a vagina.

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  52. I'm okay with the price increase. It seems that everyone has been asking for more, more, more, but not realizing what that more comes with. I mean it is only a 1-3 $ increase- it's not the end of the world. Skip buying a coffee or a pop for a few days and you have already made up the difference.

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  53. I don't think people realize that that Neflix can only stream what the studios allow them too. If we want streamed new releases then expect a much bigger increase next time.

    But on another note- please Netflix get a holiday movie category. It is impossible to find good Christmas movies to put in my que when I have to sort through thousands of movies.

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  54. I've been a Netflix member since 2004, I believe. The price has never gone up, and in fact, went down a buck or two a few years ago. I have no problem paying $3 more a month for 3-DVDs and unlimited streaming. It's $20 a month, it's not going to break the bank!

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  55. Wow. What a bunch of whiners. I, for one, am very happy with the streaming selection. Do I encounter titles I wish were there but aren't? Of course! But good grief, I still have about 70 titles for kids and adults in my instant queue and another 70 or so in the mailing queue. (And anybody who thinks they're going to have a better selection from a RedBox is fooling themselves. I like RedBox for what it is but that isn't much.)

    A raise in prices doesn't surprise me. I've expected one for a while and y'know what? It's STILL the best rental deal.

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  56. An 18% increase for the 3 DVD plan is annoying enough to make me consider going streaming-only. And at that price for streaming-only, there's a lot of competition for me to consider.

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  57. Ah yes the ol' Blockbuster move. They'll get the same response as Blockbuster did. Raise the price of my plan without my permission = cancellation. Weee!

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  58. What a load. I don't use the streaming service at all, but yet I have to pay MORE for the option I don't want so the people who do can have more choices. Funny thing is THEY don't have to pay more so I can have more DVD choices. I've already dropped BluRay subscription because it didn't seem worth it to me, and now I might just drop the whole damn thing.

    The weird thing is that normally marketing people are better at spinning a negative (no option for DVD-only) as a positive, but I guess even THEY couldn't come up with a reason why it's positive for people who don't use the streaming service. SMH

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  59. This will most likely cause my family to drop our subscription level down a tier. Raising prices in this economy shows a lack of concern for their clientele.

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  60. This price increase is extremely foolish on the part of this company. I have the 3 at a time plan and I am very unhappy that I will have to start paying $20 plus taxes in the new year. If Netflix does not want to start losing customers they would be well advised to keep their prices the way they are. The worst part of this is Netflix lowered their prices only to raise them again? That is just asking for trouble on a business standpoint.

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  61. For those saying this is because of inflation, that is not the reason. The American middle class 2010 income is 7% lower than in 2000. This is greed and I hope they lose subscribers over it. Neflix has steadily been getting worse, but for some reason needs to cost more? Waiting 4 weeks for new releases was supposed to save them money, now we get to wait 4 weeks and pay more. I will be downgrading my account.

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  62. Just cancelled my account. Bye netflix, hello xfinity + blockbuster, dvdsbymail.com

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  63. well, I for one will be lowering my account to one dvd at a time right away. So, now, instead of getting y $14.99 a month they will get about half that. Smart move if you didn't want people to use the 3 DVD at a time plan... but really dumb move if you wanted to keep revenues up.

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  64. So while the quality of discs go down via the new "rental disc" trend which don't include DVD extras, you're INCREASING your prices? I don't care if it's $1 of .50 cents, it's still uncalled for.

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  65. Disappointed in Netflix. My list of movies that are currently unavailable has grown tremendously this year!! I like foreign films ans there used to be the odd movie here and there they did not carry, now even award winning films are not avalible with no avalibilty date in sight. I have always given Netflix as a gift at Christmas, not this year!! Time to reevaluate...

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  66. Had lengthy call with support last week about why I couldn't watch more than two streams at a time. According to the rep, it was supposedly tied to the number of DVDs you can have out at a time. Because I'm on the Unlimited 1 DVD plan, it was 2 streams, max.

    That is, of course, complete BS because my family has been able to watch three streams at a time before. This has a recent change.

    Netflix, you need to be more forthcoming about technical specs and limitations on accounts! I spent half and hour combing your site looking for the info, but finally had to call in to get my answers.

    BTW, the rep told me the information specifically WASN'T on the site "because we don't want to confuse people." She then went on to tell me how "amazing" (read: stupid) some of other callers were. Good job on CS training, there.

    You've been a great service, Netflix, but I feel like you're growing too fast. Your policies are not keeping pace with your users.

    And finally, where the heck is the android app to watch video streams?

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  67. When are you going to start streaming all your movies. Waiting for a DVD is really inconvenient.

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  68. I think Netflix is jumping the gun on this. I would think that streaming would be a lot cheaper for them (no postage, risk of damaged DVD's, etc.). And they have a long way yet to go because a LOT of the really good movies are not available on instant streaming.

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  69. The think that bothers me the most is how long it takes to get a new release movie through Netflix. One day it will say available now and the next it will say very long wait. I don't get it. Why does it take so long to get a new movie on top of it being weeks behind other rental places that get new releases really fast.

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  70. I understand netflix price change. due to many factors such as usps postage, studio's restrictions, consumers habits, increase of streaming video content, sever usage/maintenance,etc.

    As a consumer, use the "netflix fee calculator" google it. to determine if value and cost of such service is within reason.

    I was once 3 out a time until Streaming came out, I change to 1 out because Streaming was more valuable than cost of 3 dvd's out.

    Sure I'll pay the $1. For those who have larger plans. Determine if substituting Redbox is a better alternative for those weekend movie nights!

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  71. way to screw your existing customers. Really nice to charge them more for what they have always been getting in a bad economy. I guess it will be back to the tv+hulu and $1 rental boxes. You aren't the only game in town.

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  72. Increase in price...ok...
    Maybe you should make everything streaming. Do away with the time limits that movies and shows can be streamed and add more tabs so that we can have different libraries stored for different genres. I have kids so it would be a lot easier if I could put all the kids movies in one tab, concerts into another tab, instead of the 2 tab system for the queues whereas it is set to dvd queue and the streaming queue. Overall I am satisfied with Netflix, but to increase the product I should see improvements implemented to justify this action.

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  73. My husband and I were loyal BLOCKBUSTER subscribers since day one. They increased their prices a ridiculous amount (15.00 increase for one plan) and lost many, many users. Us included. We tried NF when it first came to XBOX and it was bloody awful, the quality was awful that we cancelled within 2 minutes of signing up. HOWEVER, we heard about the upograde, and tried again and now we LOVE, LOVE, LOVE netflix, and would in fact only watch instantly if you offered anything good on there. Example: Boston Legal seasons? DVD only, ER? DVD only and the list goes on and on and on...and.. We would even pay more per month to have those available to us, because at one DVD out at a time, we rarely see a DVD it took a week last time. We'd much prefer streaming, and we'd gladly pay a few more bucks per month IF the selection was adequate. At this time, it's not and I found myself driving to my blockbuster store this weekend, to rent Pride and Prejudice and Atonement. 2 majorly popular movies, that for the new versions peopoe want to watch, you only offer on DVD and the terribly low budget ones on streaming. I paid $8.00 to watch them. Someone there MUST know that you'd make much more money by adding things people want, rather than the older awful versions.

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  74. So, now that Blockbuster is out of the way and you're the only game in town you're raising your rates, and not just for new customers but for all of those who's been with you for years.

    Really disappointing.
    Others may think it's okay and consider it a minor change, but it's extra money out of my pocket I can use someplace else.

    I'll be cancelling my membership, but no worries. You'll make up that small loss with everyone else you're overcharging.

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  75. I cannont believe you people are seriously complaining about this. Netflix is still much cheaper than both Redbox & cable. Yes some of the shows are older or take longer, but if you actually open your mind and are willing to try movies that haven't been beaten into your brain by advertising you might be pleasantly surprised.

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  76. Wow... what a bunch of whiners here!
    1. Netflix is growing faster than ever and gaining more members by the hour.
    2. More streaming means more bandwidth use which means more expensive and faster servers needed. This stuff ain't free folks.
    3. Shipping costs are going up. Someone has to pay for it.
    4. If you have 3 dvd's out at a time and want the convenience to let them sit on your kitchen counter for 10 days then that's 10 days another user goes without a movie. So logic says, to make up for it Netflix has to purchase MORE copies of the same movie because YOU want the convenience to let them sit around your house until you're ready to watch them. More DVD's cost money. Not free.
    5. You complain that it's now equaling the cost of cable. But, I'd like to know where you get cable tv that costs $30 and you can stream all those "classics" and awesome documentaries and hit
    tv shows (which may be 3-4 years old) at the touch of a button. Not all of us are TV whores and have seen every hit show ever aired. And I certainly can't dial up and episode of Battelstar Galactica from Cox/Comcast/Time Warner anytime I feel like it.
    6. Please... kindly do us all a favor and DROP your plan. It will free up streaming video and dvd's for me. For your $20 you can go buy one new release dvd at the store to satisfy your needs, or maybe you can rent 20 dvd's from redbox, but then you still have to pay for gas and get them back on time. Have fun with that while I curl up on the couch in my PJs.

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  77. Maybe DVD is dying , But why would you kill Blu Ray ? I refuse to stream compressed HD with no Surround sound , i use Netflix for Blu Ray .. can you please keep up getting all new Blu Rays

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  78. i like this no DVD plan. when will i get to see ESPN3 or other sporting events?

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  79. One day it will say available now and the next it will say very long wait. I don't get it.

    Becasue they only hve a certain amount of copies yet millions of members. Basically a version of "firs come, first serve.)

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  80. Can I suggest a new Netflix service? Adopt A Whiner (AAW). I would be glad to pay an additional dollar per month to one of the many whiners who post here so that they can continue to live their lives not having to sacrifice that whole dollar to watching their fill of movies/tv shows on Netflix. Thank you!

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  81. This has nothing to do with your blog. I looked for a way to send feedback to Netflix and only found this blog, or wait 12 minutes on the phone, so here it goes. 1) I would like to have closed captioning options on all streaming movies to my Blu-Ray players. 2)I would like to arrange parental controls on only things PG-13 and higher, since my kids and I both use the same account (pay for 2 accounts seems to be only way for us all to have the option to watch what we want). 3)You really should have an email for customer service.
    These things have just been bugging me and I wanted to tell someone there at Netflix. Thanks!

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  82. Some of you may not know this, but for people who have cable packages that auto bundle starz, encore, showtime and cannot choose just to add showtime, the instant watch movies are IDENTICAL movie for movie, what is on my movie channels right this minute. I just realized this. I am assuming many people who watch like Dexter on showtime, and like us have to have the others in the package to get it haven't realized this yet maybe because they haven't looked at their free with package on demand movie list lately.

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  83. I have been a long time customer and suggested a lot of people join. To raise the price with no grand-fathering or opt out option is pretty bad.
    I will certainly be reconsidering my membership and exploring other options.
    Hulu, Red Box, Library
    The streaming selection is kind of like those $5 DVD boxes at your local pharmacy.

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  84. I'm on board that there should be a no-disc plan, but for $1 cheaper than I was paying last month for Netflix? It's not enough value. If the price were $5.99 or maybe even $6.99, the no-disc plan would make more sense.

    But saving $2 and losing a HUGE amount of the Netflix collection isn't really reasonable, to me. Which reminds me, when it comes to TV shows, I can find some content that I like to stream, but I have to try to find it. I have yet to see anything while browsing instant streaming that really grabbed my attention enough to watch. It's always a matter of looking through page after page, and maybe finding one show to watch.

    Movies are better, but at this point I'm considering switching to a paid Hulu account since my PS3 can stream Hulu, and Hulu seems to have newer, fresher content...

    ReplyDelete
  85. HEY NETFLIX IDIOTS!

    If you are going to increase the fees for renting movies through the mail, and focus more on streaming films, HOW ABOUT YOU STOP REMOVING MOVIES FROM THE INSTANT SELECTION. If you're going to focus on streaming in the future, you better work DAMN hard to increase the amount of quality films available, instead of relying just on the DVD content to get you through with your customers.

    I just dropped the amount of movies from 3 to 2 thanks to your stupid price increase, and I am effectively saving 5 dollars a month. It was bad enough you had to charge more for Blu Ray access!

    ReplyDelete
  86. for those who think they are paying the same price plans as the new increase plans.

    Don't forget about the TAXES added!!

    poor, poor, naive consumers.

    ReplyDelete
  87. I'm canceling my membership. They never have good shows on streaming and if they do they don't have all the seasons which is beyond annoying. I hate waiting for the DVD's especially when a season has multiple disc's they should send them all at once not just the one. I always end up just buying things on itunes because I don't want to deal with it.

    Obviously no one is happy about this.
    It's more about principal then the 1-3$ increase

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  88. This is a bad move Netflix. We've been very happy with our 3-at-a-time rental service for the past 6+ years, but if you're going to charge us more then we're going to downgrade. So you're *losing* $5/month in revenue.

    And with only 2-at-a-time, we might have to stop getting your great selection of old/obscure/foreign TV/movies. If so, then you're competing with RedBox and CinemaNow and Blockbuster. You used to be unique, but it seems like you just want to be another of many.

    ReplyDelete
  89. Come On! You take away the friends feature so I have a harder time finding movie I like and now you're going to charge me more. Not good business.

    ReplyDelete
  90. Things go up. Quit complaining. Did you stop driving when gas went up? Did you "find an alternative"? Are you riding your bikes to your precious redbox?? Redbox sucks. There are hardly any movies available, and once you've seen all the ones you want to see - which, is not many - you're only seeing new releases and an occasional "classic". There have only been a few new releases in the last six months that I would even car to watch...so redbox holds nothing to offer.

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  91. Bout time a stream only option was made. I never used the dvd option.

    ReplyDelete
  92. for those who say there is nothing good on netflix. there are over 10,000 streaming content, if you are using only a simple netflix device you can not access the full library of movies.

    instantwatcher.com
    feedfliks.com/streaming
    streamingsoon.com


    are great tools to find those missed tv/movies.

    ReplyDelete
  93. It is totally unfair that you are not offering an option of DVD only if the main reason you are increasing prices is due to the higher demand of watching instantly. Your answer makes no sense.

    ReplyDelete
  94. Bye bye netflix, hello redbox!!

    ReplyDelete
  95. Well, this sucks. I almost never get a physical DVD, but now you're going to charge me more for that once every few months that you have to mail me one. This is not how the Netflix I've loved for so long treats their customers particularly when your streaming items are so old. Between what's on cable, Amazon Video on Demand and Hulu+, I may have to rethink Netflix altogether.

    ReplyDelete
  96. I can't believe all the people who are complaining about a $1-3 increase in plan rates. Just cut your double cheeseburger from McDonalds out once this month...and voila! It also strikes me as off that there are people who signed up with Netflix for the convenience of NEVER having to leave home for their movies, and no late fees...but are now complaining and saying they are switching to RedBox, etc. Lets figure this out...gas to RedBox location (2x...) will be around $1...and thats presuming you get them in on time. I personally get WAY more than what I pay for. And...although I do have an issue with the server being down on occasion I am not planning on canceling at any time. (And I am not rich by ANY means..I am a stay at home mom with a FULL time student for a husband...We pay all our bills on our own...and still don't complain about the $20+ a month we pay for Netflix)

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  97. Cancelled my Netflix account, using these alternatives:

    Dvdsbymail.com
    Fastpasstv.com
    Sidereel.com
    Isohunt.com
    Blockbuster subscription
    Redbox
    Graboid.com
    Xfinity streaming
    Crackle.com

    There are so many ways to watch ALL of netflix's selection both FREE and cheaper. I don't understand why any of you still use netflix, especially when they shaft you like this!

    ReplyDelete
  98. Those of us who cannot stream movies have to pay MORE now just for mail dvds???????
    Netflix discriminates against Linux pc users, and
    decent download speed is not always available to some of us ( Helloooo...Frontier, I am talking to YOU).
    Since Netflix relies on essentially poaching bandwidth, ie: the last mile is paid for by someone else, why overcharge mail only customers?

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  99. Why did I have to read about this in the newspaper as opposed to getting an email or notice on the home screen when I log in? People here are right, the streaming content is very overrated. Due to the fee increase and lack of notice I just reduced my plan.

    ReplyDelete
  100. I'm glad I found out about the 18% bump in the 3 DVD plan on day 4 of my free 30-day trial. Now I can cancel before I even start using the service! Very considerate, Netflix!

    ReplyDelete
  101. I never use streaming because there is so little HD content.

    I for one would like to see a DVD only plan as I am not really not interested in your current streaming content.

    What happens to the BD upcharge? Is that going away?

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  102. Wow! $1 per month? You are really complaining about $1 per month. You probably get banged $3 per transaction at the ATM. Everything is going to cost more next year. Stock up on your sugar, flower and other necessities.

    ReplyDelete
  103. Where are the promised closed captions / subtitles on your streamed titles? As a hard-of-hearing person, I quit your service out of frustration with the lack of support for this basic technology, preferring instead to rent dvds from the local video store.

    ReplyDelete
  104. Our DSL connection doesn't allow streaming at a decent video quality. Time to cancel our 4/mo unlimited plan and just use the 10+ Red Box kiosks nearby.

    ReplyDelete
  105. If you're going to tout your streaming-service, then you need to fix it. The streaming via PC is crappy, I don't even watch it on the PC anymore because I got tired of firing up a Windows VM (you don't support Linux, don't forget now) and all your selections are English-only whenever possible. I would prefer the original audio.

    Secondly, if MOST people watch via streaming, WHY ARE YOU RAISING THE DVD PRICES SO MUCH? It costs pennies for you to stream, an $8 streaming only plan should be making killer money for you. But instead you raise my plan $3 dollars? Does this mean you're finally going to order more copies of stuff? It's ridiculous that you even offer RahXephon, you're missing three of the DVDs! But you think your service is worth $3 more a month. Thank goodness for grandfathering in, make no mistake the moment my plan costs change, I'm switching to 2-out.

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  106. Screw netflix and their $3 a month increase. That's 17%!!!! What a crock. I may just cancel all together.

    ReplyDelete
  107. I do 3 DVDs a month -$16.99 to 19.99 is 17.6% Quite a hike really. And, I happen to live rural -fast internet NOT available - a movie streamed on netflis takes twice as long to watch. - i do stream to my phone - the lowered quality makes it work OK. Mostly catch up on old series. Netflix states is not a DVD rental business. I can see why they say that - soon they may not be!

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  108. To the people whining about Netflix raising their prices ever so slighty...cry me a freaking river. The Netflix movie selection puts Blockbuster's to shame, Blockbuster's shipping times are atrocious, and Blockbuster doesn't offer unlimited streaming across a myriad of devices.

    If you are seriously thinking of switching to Blockbuster, just do it, and stop your complaining. Don't let the door hit your *** on the way out.

    ReplyDelete
  109. This price increase does tick me off, enough to consider switching away because lack of any good way to stream your stuff on free/opensourced operating systems!!! Of only you could only start to support Linux for streaming I could make use of your streaming plans. but you have been foolheadedly stubborn on that angle.

    ReplyDelete
  110. I think some of those price increases are unfair. I won't be leaving, but I'll most likely be downgrading from 3 DVDs a month to 2. The $16 range was perfect; $20 (plus tax) will be too much.

    And for those of you complaining about streaming selections.... Where are you looking? The newest films I've seen streaming are the new Alice in Wonderland film, Disney's Frog Prince, The Imaginarium of Doctor Parnasus...these are not 5 years old. I just finished watching season 6 of The Office (which came out on DVD in September). I got to watch the Archer first season before the DVD was even physically released! ALL seasons of Battlestar Galactica are on my list right now (the new series, but the old series is also available). Really, it seems those of you complaining aren't looking hard enough.

    ReplyDelete
  111. I would love to go to streaming only service, but your selection is GREATLY limited, I can't get HD streaming via my Wii and the 28 day delay to your service for new releases is unacceptable. I'm not sure about other platforms, but when will HD Streaming be available? When will Netflix fight the delay? I still love the DVD and BluRay by mail service. Also what about the large independent selection of movies that you list, will they eventually be available via streaming?

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  112. Looks like blu-ray adds $2.00. I'm guessing to any plan?

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  113. Boo to Netflix for it's greediness! The new releases are harder to get, streaming older stuff, and getting new releases later than Blockbuster. Thanks for knocking us down even more when times are tough.

    ReplyDelete
  114. Oh, so it looks like you're raising everyone's prices and no one gets grandfathered in. So I dropped to a 2-out. Good move, Netlix, really.

    ReplyDelete
  115. I can't believe all the crybabies and whiners here. I have no connection with Netflix except as a long time subscriber, and I think both their old price plans and their new price plans are very fair.

    If you think Redbox is cheaper, wait until you run up an openended bill for late fees and/or figure in the price of gasoline to drive back every time the next day to the box trying to avoid those late fees.

    ReplyDelete
  116. Yeah ok, a plan for unlimited streaming is GREAT! but charging more than $1 for the 3-dvd is just wrong, i had that one for a while, very happy, then went on to get only 2-dvds for shortage of money, now i am sooo not going back to get 3! i mean $20 for that, i dont think so.

    ReplyDelete
  117. I am appalled by the increase in disc prices.
    Most of the things I want to watch are NOT, I repeat NOT STREAMING.
    So I am going to have to fork over more money just so that others can enjoy streaming content?
    I think I may just get rid of my netflix subscription.

    ReplyDelete
  118. Don't you guys at Netflix that the video quality over streaming is crap compared to Blu-ray, and much of the time compared to regular DVDs? Or is it that people just don't care?

    How about getting some current titles to stream before you try to discourage me from getting DVDs.

    Dumb move.

    ReplyDelete
  119. Passo do Pilão
    Onibus 5
    Carro 2
    Moto 1

    ReplyDelete
  120. Please support closed captions in streaming

    ReplyDelete
  121. The new price plans are fine. However, we used to watch a TON of streaming netflix until we found out how much bandwidth it takes. 1-3gb per movie. For those of us who are on limited bandwidth internet packages (yeah my cable doesn't offer an unlimited plan - we're on 100gb/month) watching a lot of streaming really puts it over the top VERY FAST. I had to pay almost $75 more on my cable bill because we went over. So..streaming is great and all if your internet has unlimited bandwidth. If not, then you might want to be careful.

    ReplyDelete
  122. Passo do Pilão
    Onibus 10
    Carro 5
    Moto 2

    ReplyDelete
  123. Anyone who thinks they are going to "save" money switching to Redbox has got to be a mathematical ignoramus. Sorry, but it's true.

    ReplyDelete
  124. $3 more for those of us with the 3 DVDs plan? This is the sort of incremental rate hikes that Blockbuster used to do to me and the reason I switched to your company. It's good to know that we mean that little to you. But hey, you'll get to increase your bottom line. Congrats to you.

    ReplyDelete
  125. I would think that if Netflix is going to jack up prices, they might actually do something to show for it. New releases are too slow to show as available. And when they are, I've got a long wait before it's available to be mailed. I suggest you put new releases on streaming to relief the wait time. This would also save Netflix money by not having to buy extra DVD's to keep up with the demand. If people want it on DVD, fine, but it would make a world of difference for those of us that would like to stream it. People are right about the Redbox. Netflix should be competing with them, not handing over their business because they can't keep up and innovate.

    ReplyDelete
  126. I cannot believe how many people are screaming over this. Ever heard of inflation? We've been Netflix members for over 8 years and this is only the 2nd price increase. Between instant streaming and the 3 dvd plan w/ blu-ray it's like $25/month. We payed over $100 with Comcast and could not sit down whenever we wanted and watch the program of our choosing. Boo-hoo over a few bucks increase for a service with no commercials and a dvd turn around time of 2 days. People just want everything for free but Netflix is a business and they need to stay profitable in order to remain in business. It's a great option to have! I can't imagine ever having to drive to some stupid Redbox and pick from their pathetic selection. Netflix rocks!

    ReplyDelete
  127. What % of the U.S. Population does NOT have high speed internet?
    I don't - I have a Verizon USB card with a 5GB MAX so streaming is OUT OF THE question.
    from reuters
    "The move is part of Netflix's push to phase out its DVD-by- mail business, said Gabelli & Company analyst Brett Harriss."
    What is the TIME LINE???

    ReplyDelete
  128. I have DirecTV and download movies from there but I still enjoy Netflix DVDs because of the extras on the discs. If they are going to raise their prices on me they better consider adding the extras to their downloads or I will need to revaluate.

    ReplyDelete
  129. My internet connection is not fast enough to support streaming video, also I enjoy the DVD extras, which are not available on the streaming titles. I rely on the physical disc in the mail, and if this service is discontinued I will cancel my subscription at once. I don't mind raising the price, it is still a reasonable price, but streaming is not an option for all customers.
    Thanks.

    ReplyDelete
  130. I absolutely love Netflix. It is a great service that, even with a very small price increase, is still WAY cheaper than paying for cable where you have to watch billions of commercials you don't care about. I will be using Netflix for a long time...at least until I watch the 300 things in my Instant Queue.

    I do wish they would offer subtitles on the Instant Queue choice though. This would be very helpful.

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  131. I have a Droid X with an HDMI output, which I would like to use with Netflix. I would pull the content through my WiFi connection (as I do with my Wii) and connect a cable to my HDMI output.

    ReplyDelete
  132. Snap. I think I'm going to have to bump my account down from three to two. I agree with other posters that a $3 bump is too much.

    I know it's a small beef, but I can't help but feel it's too much!

    ReplyDelete
  133. Wow, everyone here is pretty ridiculous. I can understand this hurts a little more when you have the multiple DVD options, but really this isn't a big deal. $1 a month is $12 over a year. Why are we willing to pay $4.50 for a latte at Starbucks, but complain about $1.

    I mostly use the streaming service, and sure, I wish there were more options. Let's face it though, the lack of streaming isn't a fault of Netflix, but rather their partners in the industry who so closely guard their content.

    If you want streaming of newer content there is one other service out there that I can think of for a similar price that has newer content and not older content. Pair those two services together and all of those sudden you have a pretty cool streaming library.

    Your cable/satellite provider probably raises your prices every month or so because their content deals become more expensive. So $1 give or take from Netflix and you're up in arms?

    ReplyDelete
  134. I am really disappointed that they are raising prices for the 1-DVD plan. I have the one DVD plan so I can get movies that are not currently offered by the streaming service.

    Netflix -- either make your whole catalog available via streaming, or give long-time customers a no-additional-cost option to get up to 4 non-streamable DVDs per month.

    ReplyDelete
  135. The amount of the increase is NOT what I am complaining about, it is the "reason" for the increase.

    I was getting Instant View, along with the physical DVDs, already. Now that a new Instant View Only plan comes along it causes an increase to all of the other plans?! What is the logic of this move, or the justification? I don't see the Instant View selection blossoming as we speak (type?). It's the same old (emphasis on OLD!) streams available, with a few new streams coming along, that are ALREADY old.

    I don't see the justification, and I'll be dropping service, soon, if I don't see BIG changes in Instant View selections.

    ReplyDelete
  136. the price raise doesn't bother me. I've had netflix for a few years now and I love it! Most companies raise prices every year, this is the first I've seen from Netflix. I've loved catching up on the first two seasons of Buffy through instant streaming.

    ReplyDelete
  137. When am I getting 5.1 sound and 1080p video for my Netflix streaming Blu-ray player? With the price increase should be improvement in service.

    ReplyDelete
  138. Removing "Friends," because support was needed elsewhere. No Closed Captioning. Now a price increase that offers nothing. Good job Netflix. My subscription will continue... I just can't wait for the next downgrade.

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  139. The increase on DVDs is unfair to deaf/hard-of-hearing people! Netflix refuses to add caption (a.k.a. "English subtitles for hearing impaired") to Netflix's online video streaming like Hulu and other online video streaming providers. So I am limited to only renting DVDs from Netflix. This price increase unfair and discriminatory to deaf/hard-of-hearing consumers!! I am going to cancel my membership with Netflix. Netflix like to practice prejudices against minority people and I don’t want their service anymore!

    ReplyDelete
  140. The price bump seems uneven/unfair with some users having to pay $8 more and others just $1 more for streaming. This seems to be motivating all Netflix users down to the 1 or 2 at a time plans. It should be $1/month more across the board. That's it.

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  141. I don't like the $3 a month increase on 3 out at a time DVDs/BluRays. Keep your streaming and let me keep my DVD/BR plan at the same price.

    The pricing structure seems to really encourage downgrading to 2 out at a time. I am not sure why this is but I will be downgrading now and start looking for a better option.

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  142. Ok, ok, I don't really care so much about the extra dollar. That's fine. If you guys need to cover costs, I understand that.

    What I fail to understand is why those of us who do get DVDs by mail get nothing but horrible "Rental" labeled disks with unskippable commercials and trailers. It's MY DVD PLAYER, if I want to go directly to the menu, I should be able to. Please, use the extra dollar your taking and buy some GOOD, non-studio-rental, normal DVDs. Please!

    ReplyDelete
  143. a lot of you people are being ridiculous.

    they're talking about what amounts to, for most users, either a $1 or $3 raise in monthly rates. that works out to $12 or $36 per year. and for that, people are going to drop the service?

    netflix never promised they would never raise their prices. practically every other business raises their prices over time. why is netflix held to a different standard?

    anybody who drops netflix because of this modest price hike is a fool, unless they're going to get better value somewhere else.

    with netflix, for $10/month, i can get 7 to 8 dvds delivered to my door and also watch whatever i want from their streaming library... without ever having to go farther than my mailbox. and while i do wish their streaming library was more comprehensive, they are improving it all the time, and there is *always* plenty worth watching even if it isn't always the newest releases.

    with redbox, for $10/month, i can go out of my way 10 times/month to stop at a redbox machine and choose from their extremely small list of available titles. of course, if i don't get the movie back the next day i pay an extra $1/day -- but that's all academic, as in any given month i don't think they've had 10 titles i'd be interested in watching. yes, they get new movies sooner, but honestly... how often are more than 3 or 4 movies that come out in the same month actually worth watching?

    for my $10, netflix still represents the best value. there are plenty of streaming titles worth watching, and i can still fill in the gaps with the dvds they mail me. on the very rare occasions that i can't wait a month to see some new release, i can still get it from redbox... which i do... on occasion... maybe once every 3 months or so. best of both worlds.

    for those who say they will keep netflix but drop the # of discs they have at one time... good for you, you'll save some money. what you're not quite getting is that you'll probably be saving netflix money too! that $5 in revenue that you're depriving netflix of will likely be offset by savings in shipping costs. win-win!

    for others who are dropping netflix out of spite or anger at the rate increases, good luck. if you can get a better deal with another service, god bless you. if not, then you're cutting off your nose to spite your face.

    ReplyDelete
  144. "You might also wonder why we haven’t introduced a new plan that includes only DVDs by mail."

    Why, yes, Jessie, I do wonder. Seeing as how that's what I signed up for when I became a member, I do wonder why I have to pay more for my mail-only usage.

    I refuse to stream anything, and certainly not movies. The quality is - face it - crap. I want the full spectrum of state of the art technology that's delivered by BVD, not some pixelated, stuttery, "please wait while we check your bandwidth" presentation.

    I also refuse to pay for higher bandwidth just to watch movies. It's far cheaper to cancel my Netflix subscription and rent BVDs locally than to upgrade my Internet connection AND pay another $3.00 a month for your service.

    You almost lost me with the extra fee to rent BVD, then again with the spate of cracked BVDs I was receiving. I'm telling you, this new rate hike is cutting away at an already ragged thread. I'm not interested in subsidizing other customer's streaming delivery. I think I'm done with Netflix.

    ReplyDelete
  145. Correction to your story: "Not all titles on DVD are available to watch instantly" should read "Only a select few DVDs released in the last 10 years are available to watch instantly".

    Can we choose a plan that includes recent movies to stream? Seriously. I would pay more for a plan that has more recent movies available for streaming. I like the really do like the Netflix service, but tire of having to go elsewhere for anything not made after 1999, or to wait for it to come in the mail.

    ReplyDelete
  146. I'm not happy about the price increase.

    ReplyDelete
  147. I will be canceling next Monday as I never seem to be able to get any current videos released within the past 6 months. Watching online is ok by myself but not with another person. I walk past 3 redboxes each day so perhaps time to try those.

    Adios Netflix.

    ReplyDelete
  148. "Jason Rasmussen said...

    When am I getting 5.1 sound and 1080p video for my Netflix streaming Blu-ray player? With the price increase should be improvement in service."

    i don't know... maybe when you're paying more than $8/month for said service?

    ReplyDelete
  149. Uhh, when were you gonna, like, notify your users of the price change? I had to read about it in my newspaper.

    I sure would like to have been notified by Netflix instead of them sneaking the price change under the radar and hoping that I wouldn't notice.

    Bad Netflix! Bad! Bad! Not nice.

    ReplyDelete
  150. Those of you complaining about the video quality on streaming should really point your complaints at your internet service provider. It's not Netflix's fault that you have crappy bandwidth. If you have enough bandwidth then the streaming quality is just fine. And with this increase in price they will be able to buy more/faster servers to handle the streaming video demand. And may be able to start adding even more streaming content as their servers can handle.

    And again I say to the 3, 4 ,5, 6 DVD's out at a time users.... it costs money for Netflix to keep DVD's in stock, so while you let that dvd collect dust on your side table Netflix has to purchase and send more dvds out to their growing user base. YOU are not the only Netflix user on the planet. So, yes in all likelihood they MAY be trying to get you to downgrade to 2 at a time. It makes perfect business sense for them to do that because while they may loose $5 a month from you they're gaining that back in many additional users and they don't have to have as many physical DVD's in stock to meet the demand.

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  151. I think it is a serious mistake not to offer a DVD/BD only plan. With the limitations in quality and the limited content selection in streaming I really never use it, and paying for it represents a cost that I don't want.

    Successful businesses offer options to customers, and the lack of this option is a failure for Netflix in my opinion.

    If Netflix is transitioning to a streaming only service it's going to be see you l8r. If you don't use streaming and with the current price rise I'm starting to think that buying disks is starting to look like a more attractive option.

    ReplyDelete
  152. Not happy about the 18% increase on the 3-out plan, dropping to 2. Considering Blockbuster, as their plans include kids games, and quite frankly, your streaming quality/selection is not exactly stellar (I use it, but would be happy without it, there are many alternatives for streaming content.)

    Concerning "phasing out DVD-by-mail"; premature and short-sighted. Many still don't have access to high-speed networks, others still don't have the technical capacity or means to take advantage of streaming. DVD-by-mail is your bread-and-butter, with much less competition than in streaming, don't be so quick to toss it.

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  153. When every single new movie that's available on DVD is available to stream, in FULL Blue Ray quality (which would be gigs of traffic for one movie), then and only then will DVD be "dead". You guys are trying to make the jump to streaming only WAY too quick. You're technology and the broadband capabilities of the United States in general are still several years away.

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  154. NEWSFLASH:

    If someone has a 3, 4, 5, 6, 7, or 8 out at a time plan, odds are THEY probably aren't the ones letting their DVDs gather dust on the coffee table.

    Everyone saying they let theirs sit are the idiots on the 1 and 2 out plans switching to stream only.

    ReplyDelete
  155. Will this price increase allow Netflix to finally serve it's Linux and Android customers?

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  156. I agree with many of the comments here about the poor selection of streaming movies. We're already waiting at least a month after new movies are released to get them via Netflix on DVD, and now they raise the price?!

    I've been a Netflix subscriber for about two years, but after about six months of using Netflix, I had seen all of the streaming movies they have available that I want to see. It seems new movies are rarely added to streaming (and I don't count crappy movies that were direct-to-disc, which is the majority of their selection). I'm sure their selection of streaming movies has grown over the last year as they say, but honestly what percentage of subscribers actually want to watch these "new arrivals" - Dr. Dolittle 2, New York Minute, Ballistic: Ecks vs. Sever, Cyborg 2, Dracula II: Ascension, Wishmaster 3: Beyond the Gates of Hell?!?

    Of all the movies listed under "New movies to watch instantly" only one had a review of more than 3.5 stars (The Pink Panther Strikes Again). I'd be happy to pay $1 more if Netflix gave us more desirable movies to watch instantly.

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  157. I think I'll drop down to the 2-out Unlimited plan. So sorry Netflix, looks like you'll be getting $2 less a month from me instead of $3 more.

    ReplyDelete
  158. I hope the first thing you will do to improve online viewing is to INCLUDE SURROUND SOUND with your streaming. Streaming will never replace a DVD/Bluray until the sound quality is better than the 1940's era stereo technology you currently use. You have done a great job of getting the video quality to improve, but the sound just plain sucks. And often enough it isn't even in sync with the video. FIX THE SOUND :)))

    ReplyDelete
  159. I've been a member since 2004 and I guess then that after 6 years I will be canceling Netflix altogether. I live in Puerto Rico and for some reason (we are part of the USA), Netflix refuses to provide us with streaming service. Netflix announced streaming to Canada and I still didn't cancel hoping they would include us eventually. So now Netflix announces a price hike because of the amount of streaming traffic?? Well then I guess this is my farewell to Netflix until you offer streaming to Puerto Rico or offer a DVD only plan. Redbox treats me sooo much better...

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  160. Corporate profiteers getting greedy. I don't stream, just want my DVD's. Only reason I am here is the pricing....Blockbuster wants me back!

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  161. I can't blame them for increasing the prices to $2 less than blockbuster... And kicking the pants off BB's streaming options.

    Gimme a break, people.

    ReplyDelete
  162. @"Newsflash" Asley

    Oh yes, I forgot the amount of DVD's one rents determines IQ.

    Excuse me, but the people with several DVD's out at a time are probably like me and often watch non-streaming TV shows or movies with special features you want to see. So, in all likelihood someone with 4,5,6+ dvds certainly isn't going to get through them in a day or two unless they have absolutely no life. Therefore, yes they do collect dust needlessly and cost Netflix money to do so. Just leave if you don't like it. You'll free up more DVD's for me. Thanks!

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  163. Personally, I LOVE the idea of having a watch instantly plan. But honestly the selection is not so great. The movies on DVD are the ones I really want to see.

    As excited as I am, it is certainly muted by the fact that the new movies are only available on DVD!

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  164. If you are not happy with Netflix.

    Go to Blockbuster Dvd-by-mail. It cost more per 1 (11.99) and 2 (16.99)out at a time but cost the same (19.99)for 3 out at a time.

    Yet, Blockbuster offers in-store exchange, game rentals and blu-ray no extra charge. Plus, NO 28 delay.

    But remember no instant streaming and longer ship times if out of area, and the bad taste of paying ($5 a movie backing in the day)

    Also, remember Netflix wants Consumer to downgrade services to save money (postage/etc) and have more consumers to get those new releases as they transition to a Streaming Only Service later down the road.

    But as others have stated, Netflix "has" but needs to "show" unsure customers improvements in some area's weather CC, more HD, Newer Releases via Streaming or DVD's without "Long Wait" or even Blu-Ray included with Price would relieve customer frustration.

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  165. Been a customer almost since launch and got a good part of my friends and family into Netflix. Your decision to raise prices in this tight and depressed economy is a baffling and idiotic move. When families are cashed strapped, first thing to go is the entertainment budget. I'd strongly suggest you reconsider the price hike for all the disc based plans. Can't speak for anyone else, but at a rate hike of $4 for my subscription I am certainly debating whether or not I *need* Netflix come January --especially considering that I have other options for entertainment.

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  166. the part about this I don't like, is not everything is available on streaming service. I understand this change is due to rising shipping costs, but Netflix also has to understand only like 20% of their collection is available in streaming, if even that, so both Hulu and Netflix need to realize there going to have to get more titles in streaming service before they'll get the customer base there expecting.

    For instance, what if you want to watch house? starting from season 1? Well, the only way to do that now either on hulu or netflix, is to sign up for DVD-x at a time service, because the TV series house is not available in streaming format either on Hulu Plus or Netflix. Hulu Plus only offers the latest seasons online streaming, NOT seasons 1-5.. Most of their movies aren't available online either, like someone else said NONE of their new releases are, so if they want to keep customers, they'd better get more content on streaming service then!! same with Hulu Plus, they'd better get more titles if they want to keep a good customer base with few complaints.

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  167. The streaming service is just OK. It will not be a valuable service until you make your entire library available by streaming.

    I want to be able to watch any movie or show in your library instantly.

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  168. I would like to tell you that due to your price increase I will be looking at other options today. I have been a huge fan of Netflix and tell all my friends to get it. But I already only get 1 dvd in the mail at a time and pay extra money for Blu-Ray. We are a one income family and yes, it's just a buck, but we can't afford it right now. So we will have to drop something and may be Netflix all together. I'm assuming the $7.99 offer is due to HULU's recent option of $7.99 a month to watch their tv/movies on your tv. IF YOU WANT TO COMPETE WITH COMPETITORS DON'T GO UP IN PRICE!! This is ridiculous. For one cause you allow movie company's to make you wait a month before allowing us to get it on dvd. Which I could go to the store and rent it faster. Also, you take away tv & movies off instant. Once they are there they should stya there. LIKE LOST! If you don't think many of your users are into dvd by mail option (so the few that use it you're charging more??) then go to all streaming instant. AND THEN I COULD SEE RAISING THE PRICE. That would eliminate mail all together.
    So thanks to your price increase I'll prolly be either going to HULU or dropping most of my plan with you guys. This is ridiculous! Especially since you are a push over when it comes to new movies from the movie company's.

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  169. If Netflix intends to raise prices, then you must also raise quality. The online streaming is not of high-quality. Amazon Video On Demand is significantly better. If Amazon can do it, why can't Netflix?

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  170. I get three DVDs at a time and use the DVDs far more than streaming. The selection on streaming is really just for when I don't have a DVD, or do not feel like the DVD I have. I don't really need it. It's not that comprehensive, frankly.

    The $3 price increase is steep for my plan. Not sure your trying to, but your pushing me towards Blockbuster. They offer games for the same money.

    I've been a Netflix customer for five years.

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  171. The price increases are too rich for my blood. I have subscribed to the the over priced 3 BD/mo plan for years and now you raise prices again. I've decided I'd rather start buying movies from Amazon and using FIOS free on demand movies. It was close before because I really don't watch a lot of movies but for the price of netflicks I'll own one blu-ray/month. Bye Bye Netflix.

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  172. I'm not sure I'm going to continue my subscription in the face of a 17 percent price increase for my plan (3 at at time).

    First of all, I'm unhappy that I had to learn about this from a news story. It seems to me customers should have been informed about this decision as soon as it was made.

    Second, I watch a fair amount of streaming content, but the vast majority of what I want to watch is still available in disc form. Emphasizing streaming content doesn't help those of us who chose Netflix because of hard-to-find content that rights holders haven't opened up to streaming.

    In this current economy, Netflix is a luxury - one of the few I have. Is this really the time to be punishing your loyal customers with an almost 20 percent price increase?

    H. Fisher in Cabarrus, N.C.

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  173. I want multiple instant queues so that my children can have a separate queue from my wife and I. This is the kind of change I'm interested in along with more streaming options.

    The extra $1 seems reasonable for the people who still want to keep dvd plans but I would be pretty pissed if my plan went up $8 like the most expensive option.

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  174. Ok, so what am I getting for the increase on my 3-out plan by 20%? What's the value-add to me? Price only matters in the absence of value, so what’s the value I get for my additional $40/year?

    Will the new releases I typically used my 3rd disc for (indeed, that I specifically upgraded my service for), will those new releases now be available via streaming? Will I have a bigger selection of recent movies to choose from? Will you ship them to me faster? Can I get subtitled foreign releases (instead of dubbed ones)? Will you start including Adult-only content?

    If not, why am I going to pay more for the same service? It’s worth $17/mo to me today. What’s changed to make the value to me $20/mo?

    Does your "Freedom and Responsiblity Culture" have a section on dealing with stupid PR moves?

    My wife and I did some quick thinking about it, and determined that we’re really only using 2 discs regularly (for TV shows – we send them back about twice a week to get the next disc), with one extra disc reserved for big releases. If we drop that service to 2 discs and use RedBox for new releases, we can save a buck a month over what we get today, and if we watch fewer than 5 movies a month, it’s a better deal than Netflix’s new plans.

    Tell you what, Netflix, go ahead and raise the prices. We’ll just drop our service level and you can walk away with $12/year less than you were getting from us. Oh, and we’ll be sure to tell all our friends, including our parents and our colleagues, who we *were* recruiting for Netflix, but who we will now encourage to stick with RedBox.

    PS, were you planning to send me an email to notify me of the increase, or was it going to happen without me ever finding out?

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  175. First you delay movies by 28 days. (So I signed up for Blockbuster as well, since they don't do that). Now you raise my plan by $3. I don't think so. I'm changing my plan from 3 at a time to 2 at a time. Thanks.

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  176. Since microsoft doesn't intend to fix the video decoding support on silverlight it would be nice if Netflix would find a way for users on Nvidia ION chipsets to get functional HD content.

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  177. I'm surprised at the amount of customer pushback on this, especially because I'm sure someone else out there remembers when the 3-out-at-a-time plan cost OVER $20 and did NOT include streaming.

    With the amount of TV shows my wife and I watch on streaming, I consider Netflix's current prices an absolute steal and have been surprised at how long they've managed to avoid raising prices.

    I'm also surprised that people compare or suggest turning to cable on-demand as an alternative when cable/satellite service has a minimum monthly cost of $35 (with an average cost of probably closer to $60).

    I think Redbox offers more similar competition, but has neither quite the selection or member-base of Netflix to really drive studios to listen to their demands.

    Hulu is run by the media, so it's hard to tell how their selection will eventually pan out.

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  178. After being a customer for 10+ years, I canceled today. I was paying $22.63 for 4 disks + Bluray and was told that it would increase to $32.99 - nearly a 50% increase! While I like the streaming, it doesn't replace the Bluray quality and library availability. I don't mind paying a little more, but seriously - a $10+ increase on a $22 service is stupid, and frankly, a slap in the face. Looking for alternatives...

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  179. Well a $1 increase for the one out at a time plan may not seem like a lot to Netflix. However, in rural America where I am, jobs are few and far between and ONE DOLLAR is a lot of money. I will be canceling my account effective next month because of the increase.
    If they offered everything that was on DVD on streaming as well I would not be quite as disturbed about the changes.

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  180. If there is a streaming only option you need to provide a DVD only option. I can't stream. There is only 1 ISP available where I live and they have a 10GB limit on downloads and a max of 768KB download speed. We already are bumping the max downloads every month and at 768KB we can hardly even watch You-Tube stuff. I wouldn't mind paying for something I could use but I can't use streaming.

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  181. As a subscriber since 11/99, I'm a bit worried about this. I'm hesitant to downgrade the size as I'm actually on a grandfathered 4-out plan (3-out price.) I hope there isn't also a concurrent increase in the BluRay add-on I already have.

    As others have mentioned, the 28-day delay on disks (which may increase if the studios get their way), and the lack of recently released movies on streaming (beyond a few independents) make the cost increase hard to swallow. Add in only 720p, no surround audio, no CC, no extras, and streaming looks more and more like less of a deal.

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  182. COME JANUARY, I'M ALL DONE WITH NETFLIX. WE ARE IN A RECESSION AND NETFLIX WANT'S TO RAISE WHAT I PAY NOW, 10%? NOT A CHANCE!. I WOULD OF PAID MORE FOR A STREAMING ONLY SUBSCRIPTION IF WHAT WE GET IN STREAMING ONLY NOW, PLUS ALL THE DVD'S WE CAN ONLY GET THROUGH THE MAIL WERE COMBINED IN THE "NEW, STREAMING ONLY" THEN I WOULD STAY WITH NETFLIX. THERE ARE PLENTY OF OTHER SOURCES FOR INTERTAINMENT I WILL GO BACK TOO. (THIS IS CORPORATE GREED!!)

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  183. The same one's that Complain about Netflix are the one's who would rather spend $10-$15 to see one movie at the theater and forget what is was about the day later than watch a month's worth of tv shows or great hidden gems from the past or even releases aka (Girl Who Played with Fire)

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  184. This kind of pisses me off. Not because I have to pay a dollar more, but because I found out on a news outlet rather then by a letter from the company thats about to be charging me more. Thanks Netflix for the information, not!

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  185. Come on! Your streaming service is still of a far too low quality, lacking some of the basic features of DVDs and with way to limited choice. Why would this justify a 20% price increase on my DVDs plan?

    Olivier

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  186. The Price change does not take in effect until January. Netflix has plenty of time to inform its existing customer's about the price change via e-mail.

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  187. You need a larger selection of streaming to make this valuable enough for your clients.
    http://online.wsj.com/article/SB10001424052748704243904575630441038304032.html#articleTabs%3Dcomments

    See comments here, simular to what you have posted...

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  188. @ People who use the comparison of Netflix's proposed price increase v. a Starbucks coffee or going to the movies:

    People who are complaining about the price increase in all likelihood aren't the same people who will drop $4.50 for a Starbucks latte or actually go watch movies at the movie theater.

    If you're perfectly fine with playing more for the same service, more power to you.

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  189. Kick Rocks NetFlix! you delay the dvds and then charge me more to get them? i guess it's time to investigate other options.

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  190. Second, third, fiftieth, whatever, the DVD-only price.

    First, you threw DVD-only customers under the bus with the 30-day-delay WB agreement. Now you increase the cost.

    I don't stream. Why on earth should I subsidize those who do?

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  191. There is no grandfathering - the "your account" section explains when your rates will go up. I am a bit sad that as a 1-disc bluray user, my cost is going up by 25%, but it's still worth it so I'll stay along. If streaming is worth $8 per month, why can't I buy a streaming-free plan that's $8 less per month?

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  192. NO GRANDFATHERING in of current prices for existing customers either according to membership terms & details: "The price of your 1 DVD out at-a-time (Unlimited) plan will change to $9.99 (plus any applicable tax) a month starting with your next billing period."

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  193. Oops, I'm anon above - I meant "membership details" not "your account".

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  194. I've been with Netflix almost since the beginning, but they're really begining to get on my nerves. Streaming is NOT a replacement for DVD service, the selection available isn't nearly as good. Of the 248 movies on my queue only about 61 are available for streaming, if I wanted a selection that limited I would have stuck with my local Blockbuster. And when I watch them there's bound to be at least a 65% chance that my internet will wig out and make my viewing experience a total pain. Frankly, I don't need streaming, I use it occasionally but I could definitely live without it and now I'm the one who has to be gouged in order for Netflix to expand a service I never cared that much about to begin with.

    Keep treating your loyal customers like this and see how long we put up with it...

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  195. What Crap, Netflix! Shame on you for trying to get richer in a unstable economy. The typical thing we've been hearing, the rich are getting richer and the middle and lower class are getting poorer. My subscription will be canceled.

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  196. Raising prices in this economy is a terrible idea. I for one will be dropping down to the next level of service so you will actually have less revenue than previously. I don't use the streaming feature because the movies are too old.

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  197. I opened a netflix account just because I want to see blu-ray movies. I don't want to see online videos because they are old and low resolution. Could you provide an option for dvd and blu-ray only?

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  198. I figured it was only a matter of time before they'd raise prices once streaming was available... sad because I've had 3 at a time since 2001. Just downgraded. Before too long I imagine I'll downgrade to streaming only which I'm guessing is what they want anyway --much more cost effective -- and probably why there is no DVD only plan anymore.

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  199. because the very long wait is common, it looks like nov 29 i will put a 2 month hold to recoup the added fee and maybe the items i have in my queue will finally be "now". i'm old and patient

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