Wednesday, November 24, 2010

Netflix Executives' Comments: True or False?

Steve Swasey, Corporate Communications VP, here with a quick clarification. Comments attributed to Netflix CEO Reed Hastings and VP Jessie Becker in response to Jessie's recent post about price changes were not written or posted by Reed and Jessie. The only posts by Netflix executives on the Netflix Blog are like this, complete with a headline and attribution. Netflix executives do not post in the comments section.

215 comments:

  1. I have no idea what your are talking about.

    Should the question be "Do Netflix Executives have too much free time on their hands"?

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  2. And from some of the things people post i doubt they would even bother reading the comments section...

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  3. First of all, Netflix executives would have to even care enough to read this blog... if they even know it exists at all that is.

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  4. Well if they do read the comments....BRING THE FRIENDS FEATURE BACK! Because if you don't, I'm not paying an increase in my plan since I have no desire to EVER stream movies. Unless friends is bought back in January, I'm gone. I'm not paying an increase to get less for my money!

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  5. How come Netflix offers no way for customers to make improvement suggestions? I have several ideas to improve the queue functionality, but you don't even provide an email address for customer feedback.

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  6. I just quit Netflix actually and I wanted to give you the reason why. Unfortunately, you don't provide people with the opportunity to tell you why as part of the quitting process. Here's why I quit: you STILL don't support Linux. I got sick of rebooting to Windows every time I want to watch something. I can't believe you don't have a customer service email, or if you do it's very hard to find.

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  7. Netflix used to have both online support and a place to make suggestions and movie requests. Once they got big enough to not care what their customers thought, they got rid of both.

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  8. Will the Netflix executives please respond, then, to some of our complaints and concerns?

    Namely:
    1) Why won't you offer a mail-only option?

    2) Why won't you increase closed caption offerings?

    3) Why won't you increase your streaming offerings?

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  9. I called Netflix customer service #. I was told the increase in price is for the mailing; this was not stated in the email where Netflix informed me of the price increase. Also, I have been a Netflix member since 2003 and so had a lower price than most other people. Customer service said I will now pay the same price as everyone else. So much for customer appeciation.
    After explaining several times that I don't think everyone should be forced to pay for streaming video, customer service was still telling me I could do streaming video for a lot less.
    I tried that streaming video and everyone in the family thought it was pretty bad. I have a fast internet connection but the movie would often times just conk out. TV shows sometimes took way to long to load.
    I guess I will no longer be a member.

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  10. Natural, barra de chocolate.

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  11. @Jessie: My computer only has Linux. It's been very frustrating that I can't watch instantly, even though Netflix has had it working for Linux in-house for years. It's a matter of Linux not being approved by the copyright holders (Sony, Viacom, Time Warner, MGM, etc) without DRM, and no DRM available or working to their satisfaction. If you know of a movie subscription service that does allow streaming on Linux, let me know because I'd switch in a heartbeat. Unfortunately, as it stands now, without competition Netflix doesn't have to improve and I'll still stay with them. What can we do?

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  12. I'm not particularly up in arms about the price hike because it was about that high when Netflix first started. I've had a membership for almost as long as the service has been around.

    I just want to know why most of my British shows will no longer be streaming as of Dec. 1st?

    And why does "contact us" not make it possible to send an email complaint for such matters? My only option seems to be to call Customer Service and wait on hold.

    Cheers,
    JG

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  13. Maybe the exec's should get involved here, atleast so tehy can understand what people want and how their service keeps falling short.

    Personally I dont care about the DVD rentals, I dont plan a week ahead for what I want to watch so streaming is the only sensible choice for me but the selection is abysmal!

    Go ahead, raise it to 8.99 a month, even 9.99 but get som bloody good movies on there already!

    I wont be sticking with netflix much longer unless there is a large influx of newer and good movies for streaming, you guys have me for another month, if there isnt a visible effort to increase content by then..well then you loose my business and I hope others follow suit.

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  14. So far, Netflix has been a huge letdown. It didn't take long to max out my bandwidth, something that wouldn't bother me if I could only get the content I wanted. Your selection is truly poor in both movies and TV shows. It was a fun trial but no thanks. You want to change my mind?...GET CONTENT!!

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  15. Wow! I think you guys are the only ones who were convinced those were actually Netflix execs. What an idiotic exec team LOL.

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  16. One of the things that impressed me when I first started Nextflix four years ago was that after I joined, they lowered their prices. Now, they are just like everyone else, no customer appreciation at all. I'm not ready to drop them just yet, but I will downgrade to two DVDs a month. Somehow, family movie night crammed in front of a computer just doesn't seem like very much fun. I guess eventually I will drop them, and just use RedBox or wait for the movie to come out on cable. And yes, it's frustrating that you can't email customer service. They used to be so good at listening and working with customers, now we're just money to them. Won't be long before we all leave.

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  17. look netflix gave me plenty of alternatives:

    Bootleg DVDs
    DVDs from a rental machine or kiosk typically located at Fast-Food Restaurants, Grocery Stores / Drug Stores, such as Quickflick, MovieCube, Redbox, etc.
    Cable TV networks such as Peachtree, Encore Avenue 2, TVA, etc.
    DVDs from an online by-mail subscription service such as Zip.ca, DVD Flix, Rogers Video Direct, etc
    National broadcast networks such as CTV, CBC, ABC, CBS, etc.
    Video-on-demand offered for free by your cable or satellite provider
    Premium channels such as Movie Central, The Movie Network, or Super Channel
    US websites offering free movies or TV episodes, such as hulu.com, NBC.COM, ABC.COM, CBS.COM, FOX.COM, etc.
    DVDs from a local store such as Blockbuster, Hollywood Video, etc.
    Internet download service offered for a fee, such as iTunes, Bell Video Store, Amazon OnDemand, etc.
    DVDs you own
    Video-on-demand or Pay-per-view offered for a fee of typically $2-$5 per movie by your cable or satellite provider
    Canadian network websites offering free movies or TV episodes, such as CTV.ca, GlobalTV.com, etc.
    Peer-to-peer / bit torrent sites such as Torrentz.com, Demonoid.com, Tvlinks.com, ThePirateBay.org, etc.
    Youtube.com

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  18. If you had a way to email you suggestions, I wouldn't have to put this here:

    You mentioned the larger selection of Watch Instantly shows. Yet, in the last week, you've changed your web site to make it harder to find these new shows. Specifically, your main page (under the Watch Instantly tab) now displays Suggested genres even though there's nothing under the genre that I haven't rated. So, I now have a main page filled with Suggestions that I'm flat-out not interested in (and you have enough information from me to specifically know that I'm not interested in them), and it's a pain for me to find shows that are new to your site. It's bad enough that you're Suggesting things I've already rated positively. But, there's no excuse to Suggest things I've rated as "Not Interested," "Didn't Like It," or "Hated It" (Note that I've rated EVERY one of your Watch Instantly shows. So, in the past, when a new one became available, I could find it easily).

    Your new method of making it difficult to find new Watch Instantly shows extends beyond the mess you've made of your home page. A similar problem exists on the New Arrival's page. In general, assuming you pull these Suggestions from a data base, I'd say you're missing a statement similar to:

    WHERE thismovie.rating IS NULL

    in your list populating logic and then neglecting to check for the null list case when you display the genre categories.

    So, if you want to make a big deal of your expanded list of Watch Instantly shows, at least stop making it harder to find those shows.

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  19. Streaming is the way of the future, so I can understand raising the DVD prices, to encourage people to switch.

    One thing Netflix must do is to make sure all DVD content is available for streaming, and the interface is in desperate need of overhaul.

    It's funny how the Canadians are conplaining about lack of content. As a Canadian, I subscribe to US netflix and I consider the online content fair but not great.

    So if you are Canadian, but don't have the technical knowledge to defeat geotargetting; dont despair; the grass is not that much greener on the other side of the fence.

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  20. Netflix.ca needs way more content, especially in the sci-fi section. There are only 29 movies....

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  21. Cant you big wigs head what everyone is saying? We want more content! More recent movies and movies that are actually good not just the ones that are cheap to license.

    Theres only ever a few movies added a month and most of tem are old and bad. Some of the genre's like sci-fi and anime are really poor, most of the anime on your site is just episodic you have very few feature films but there are so many! Your mature anime is boring, put up something good, I mean out of all the movies anime must be the cheapest to license!

    and as to the comment above, I am a Canadian and I dont find the selection "fair" at all, its poor at best, loaded with old movies and failed movies that no one wants to see with a couple decent movies sprinkled in between.

    Also theres so many foreign movies, which I have no problem with, but atleast include the english dub! I hate having to read subtitles when Im watching a movie it really detracts from the overall experience.

    I say if this doesnt improve, and soon, we just cancel the service and maybe they'll see the value of customers and providing a service that reflects what they want.

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  22. I have 29 movies in my queue and 10 of them are on the wait list and one of the 10 I have been waiting on for over 11 weeks. And now you want to raise my rate?

    Go F*&k your self Reed Hastings, Co-Founder and CEO.

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  23. interesting to read that some folks think that streaming is the future -- it's a long way to get streaming quality the same as DVD much less BD. The compression that is used makes the quality poor -- when the stream even works. If you want a theater experience at home a disc is far superior to streamed. For netflix to increase rates based on streaming offerings is awful. offer an "only disc" option and keep rates the same. guess it's time to head back to blockbuster.

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  24. I am confused as to why when the price has increased, is the same time that we now have to wait a full month for new releases? How much $ is that going to save netflix? What a disappointing service this has become. I think I am outta here!

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  25. It amazes me how self-entitled people can be these days. So many complainers on here that it makes me sick. Netflix has totally revoltionized the way we watch movies. No more driving to and from a video store, walking around the store trying to find a movie I haven't seen and may or may not like, waiting in line at the checkout, and getting hit with the upsale "I bet you would Looooove some popcorn and a soda, amiright?" Then guess what ... you have to go back in a couple days to return it. The truth is that Netflix created a way that I can watch movies, TV series, stand-up comedy, and documentaries ... and with access to the internet expanding daily ... I can watch it almost anywhere. They have incorporated a rating system that suggests new things to watch based on what I like. Tons of it is HD quality and most titles are playing in ten seconds from the time I hit "Play". So get a clue people.
    Don't let these haters get you down, Netflix. You are my one and only awesome ... and you had me at hello.

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  26. Why is the office (american version) no longer on instant que!?!?! WHAT IS THIS MADNESS???

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  27. Ok, so I'm an American temporarily living in Canada, so I have both US and Canadian Netflixes (couldn't bring myself to cancel the account and lose the queue, plus I visit a lot). So I have two complaints:

    First, while Netflix Canada is very slowly but surely getting better (THANK YOU for adding Starter for 10, for example - I've been wanting to watch that), the content really is not quite there. Also, WHY isn't there a queue? I can't keep track of all the movies I notice that you DO have that I want to see as opposed to all the movies that you DON'T have that I want to see. A queue would really help me use your service more efficiently.

    Second, why is Netflix USA losing Instant Play access to a lot of good BBC shows in a few days? Doctor Who, Coupling, Jekyll, Yes Minister, The State Within... These are most of my go-to shows when I have the urge to watch something. I understand there is probably a licensing problem, but having access to these particular shows instantly is a big part of the reason I keep Netflix around.

    Finally, I feel weird posting this on a random blog, but I don't know how else to communicate with Netflix short of calling some poor customer service person to complain, which would feel even weirder. Netflix really needs an effective feedback mechanism.

    Oh, and does anyone know if Roku players would work in Canada? My guess is not, but I would like to know for sure before bringing it all the way back with me.

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  28. The justification for having no DVD only plans is completely illogical unless Netflix intends to stop having disc media altogether. If you already have the releases on dvd, they're available. The same people ordering them will still order them! I think it's absolutely ridiculous that my rate is going up $4 a month to pay for streamed content that isn't even watchable! Seriously, I could watch Flying Irradiated Rabbit Killer Monster on the SciFi channel! I would happily give up streamed content (your streaming library is abysmal anyway). But instead I'm paying extra for the same garbage I never watched before.

    All the reasoning behind these changes really just sound like excuses to raise the prices. Call it what it is or provide dvd only plans at the old price.

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  29. It was pretty obvious to me those two lonely comments weren't legitimate, but the point rang true. Netflix execs are saying, "If you need closed captioning, prefer dvd's, and can't stream, then we don't want you as customers.

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  30. Since sreaming is not available on US military bases overseas, and the DVD turnaround takes 10 days, this increase causes me to lose money. When they raised 3 out from 14.99 to 16.99, I felt it was still worth it cause my DVD turnaround was 2-3 days in the US. Now at 19.99, it is only still worth it if I were back in the US, had the ability to stream fast, and didn't need closed captioning. Also, not a very good explanation for the increase. It read more like an FU to long time DVD customers who got Netflix to where they are. I switched to Blockbuster's Mail Only plan. 3 out costs 16.99 plus we get games. Their website only shows their Total Acces plans. Bad move on their part.

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  31. Since you guys are offering a cheap streaming only plan, how about you add a cheaper no streaming plan and how about you get rid of the extra blu ray charge, that whole "blu ray is more expensive" justification might have been true 3-4 years ago, but now they are the same as dvd.
    Hell, in retail you can get both the dvd and blu ray in one package for the price of a single dvd.
    Or if you must insist on the price increase how about doing something useful with it and pay the movie companies so we don't have to wait 28 days after the movie is released for you to get it.

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  32. Where can I go to make suggestions to Netflix??

    ah...I'll post em here...

    1. I have kids and they go on netflix through our wii all the time...I think there should be a way to block out certain ratings...there are ALOT of "R" and "UN" rated movies that just the name of them alone I don't want my kids to see...

    2. I was searching for some christmas movies to watch instantly the other day...and MOST of them were DVD only...old ones...like...Home Alone 1...and The Santa Clause...these movies themselves are aired on public T.V. shouldn't they be on the instant watch list...at least during the holiday season?!

    These are my thoughts anyway!
    Thank You!

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  33. Jesus Cristo, o sol é uma estrela, galaxia pinwheel.

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  34. Hey Netflix, where's an email address??? Your phone help has been NO help. I'm being billed for BD access but not getting BD, only DVD. Keep reporting and returning but you only send DVD. ????

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  35. Linux-tards are tardsNovember 27, 2010 at 11:16 AM

    Jessie said; "Here's why I quit: you STILL don't support Linux."

    LOL! Oh noes! Nerd rage!

    You Linux die hards are really the saddest things on the planet. :-) All the Linux guys I know eventually went to Mac OS X (which is BSD Unix under the hood) and have been happy as clams. A couple learned Objective C and have started programming for the iPad.

    Have fun looking for drivers or configuring text files to make printers work. LOL! Losers. (shakes head)

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  36. You have to be a moron if you believed the post was really Reed's. Then again, the Netflix executives do believe the general public are a bunch of morons with their excuses for the price hike.

    Pay more now, trust us, we'll get better!

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  37. From the amount of spam in comments, anyone can post in the comments. I'm sure you would allow executives. Perhaps if you got off a lazy duff and actually MODERATED the comments for this you might solve the problem rather than looking stupid with a disclaimer.

    And about that subtitles and CC you promised for a year later... 1 year and six months later we are still waiting.

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  38. Please to ignore this:
    Google requires this group is moving to Yahoo (Google Account)

    I have NO idea where google came up with this crap. It should have said my user name and instead I get this which makes NO sense. I am so bloody tired of Google and its crap.

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  39. Hey Linux folkey folks...Linux doesn't support DRM. DRM support is required for the contracts netflix has signed. So...Netflix supports Linux, but Linux doesn't support Netflix. Call Linux, and learn how your OS works...

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  40. When will Netflix provide a way to filter or even block the search by rating?

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  41. My movies always froze, never played a whole selection all the way through and yet these parasites want to raise the rates on their crappy so-called service? Thank God I have a redbox right down the block!

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  42. How can a company this big and successful have zero interaction with the customer base? Is it really that difficult to spend some money on customer service? Most of these blog posts show that Netflix is ran by complete idiots when it comes to feedback and customer support.

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  43. Tiraram, a vagina.

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  44. I only rent for the 1080p quality on Blu-ray, now you are raising my rates, I don't give a crap about live streaming, the picture quality is less than DVD, now why again are you raising my rates? Oh yeah you want me to stop renting and go live streaming, that won't happen anytime soon. Unless Netflix live streaming is 1080p or better, that's not happening anytime soon! Can get me a faster connection than Fios, well, I thought not?

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  45. Why I don't stream. Little HD content and yet 56% of US households have a HDTV. Crappy content and Ted Sarandos, Netflix's Chief Content Officer, agrees: "It was almost four years ago that we started streaming content. We did the deals we could get—in other words, we got junk. But that eventually led us away from movies and towards TV content. The outcome is that steaming TV content has become half of all the viewing hours on Netflix. TV has never been never more than 20 percent on DVD.”

    Simple fact. NF will only be stream catalog titles.

    If NF wanted to change their business model then they could stream DVD titles on DVD release date. They would have to go to pay per view to stream on release date just like everybody else - VUDU, Amazon on Demand, BB, Zune, etc. The major content owners will never allow streaming of current movies under NF current subscription model. On a side note, would even want to watch a current release give NF current codec and bit rate? I sure don't.

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  46. When can we expect all your Streaming Content to have closed-caption capablility?? 1 1/2 years ago you said "2010"...well you only have 5 weeks left. How can you leave 27 million Americans out of your marketing plan??

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  47. Brasil filha da puta
    Brasil merda

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  48. Tiraram, a vagina.

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  49. I heard Canada will be getting U.S. content on the 1st of December. True or False?

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  50. We need a Holiday genre!

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  51. no matter how much of my 2 hours online I've used any month, I still have online page like below that says no time used. It won't let me use more than the 2 hours on plan but annoying that it doesn't work. I've called several times and it takes 10 min. for them to even understand the problem but can't fix it. Duh?

    Time Viewed 00:00:00 (hr:min:sec)
    Time Remaining 02:00:00 (hr:min:sec)

    Your monthly time for instant watching will be reset to 2 hours when your next month of service begins on 12/12/2010.

    Title Rating Date Viewed
    (hr:min:sec)
    Jackie Chan: Kung Fu Master Average rating: 2.689Rate 5 starsRate 4 starsRate 3 starsRate 2 starsRate 1 star. 11/13/10 01:26:39 Report Problem
    Justice League: Crisis on Two Earths Average rating: 3.924Rate 5 starsRate 4 starsRate 3 starsRate 2 starsRate 1 star. 11/13/10 01:12:50

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  52. But the license fees for the British shows many of us have noted expire 'instantly' in a few days doesn't mean we still can't rent the DVDs, does it? Say, if I cut my plan from 3 to 2 and feel the need to watch 'Daniel Deronda' again, can't I just still rent the DVD? Does anyone know?

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  53. You built your company on the backs of customers who rented dvds through the mail. Now you stab us all in the back by increasing the prices to receive dvds in the mail and giving better prices to those who use streaming video, claiming it is where the future of dvd rentals is headed.

    But from what I've read on here, your streaming video program leaves a lot to be desired.

    For right now I'll be staying with you, but I am NOT pleased with the way you treat us by-mail customers who helped build your company from the beginning. Any more price increases by even a cent and I am gone.

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  54. Quit your whining! Netflix is ba. What other service allows you to lose DVD after DVD and never pay for it if you claim it was lost in the mail? And another thing, my Roku streams HD just fine to my 52' plasma. Netflix customer service, at least in my experience, is nice and never some foreign Indian douchebag. God bless Netflix, and God bless America!

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  55. I’ve been a Netflix customer for four years and up to now have been happy with increasing exception. The upcoming rate hike, with no benefit for consumers in a severely depressed economy, seems unjustified; add to that the complete lack of customer support; removal of the friend's features (which someone attributed to Netflix wanting to maintain the upper hand in terms of control but at the very least seemed punitive and made the site more user-unfriendly); the inability to refine searches beyond the most general; and the abominably poor quality of streaming movies.

    This last point is a deal-breaker: if you can’t see what’s happening on the screen because the picture is too dark, why watch at all? Why is there no capability to turn on subtitles for pictures where the language, because of regional accents, is indecipherable? I would love to stream movies, but the quality is so bad on some that watching them is an exercise in futility. Also, you could drive a truck through the hole where the not-in-the-catalogue movies ought to be.

    You’re going to take away features that many found extremely helpful, do nothing about the execrable streaming quality, not provide any serious customer service, and charge more money on top? Good luck with that. When the rate hike happens next month you can probably count me among the dissatisfied customers who went back to Blockbuster who, incidentally, just lowered their rates.

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  56. Redbox is $1/night - I get my movies instantly instead of having to wait days, or even a week+ if it's a brand new movie. I can check online if it's available at any of the 15-20 redboxes within a 5 mile radius of my house and reserve it so that I can even pick it up at a particular location guaranteed. I was a happy netflix member until they felt the need to raise the price.

    Let me do some math for you... 3 movies at a time with taking 4 days total from the day you mail them in to the day you receive new ones (which is unlikely, im under exaggerating how long the process takes). This means over the course of 30 days you are able to rent ((30/4)*3)) = about 22 movies per month. In order to achieve renting 22 movies per month you would have to send them back the same day you receive them. You guys just made yourself more expensive than your top competitor - good business model *ROFL*.

    I'd rather rent X amount of movies on redbox for $1.00 each, rent them on my own time, and save money. Surprised the netflix executives don't understand basic math...

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  57. Everything goes up, it's called greed powered by a tablespoon of fear, a dash of anger and a quarter cup of ignorance. Just a note on ARCO Master Cards, if you are using one, you have to let them suck you in to the Discover Card family of unfair fees. It used to be my Arco Card took money directly from my bank account like a debit card and waved the .45 cent fee on pumping gas. No more, they cut it off to shove a Discover Card down your throat. So no the card suddenly is no good, I have to change all the things I used it for. What Jerks. First they pollute our Louisiana shores (BP is parent company) and now they just shove this down your gullet. I no longer will use ARCO gas. BP is a cheater. I'm sorry Net Flix, I didn't know this terrible company would screw all their users. I like Netflix and if they have to raise the fee by a buck, so be it, prices go up on everything.

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  58. Posted above:

    "Then again, the Netflix executives do believe the general public are a bunch of morons"

    So they DO read the comments section!

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  59. "I'd rather rent X amount of movies on redbox for $1.00 each, rent them on my own time, and save money."

    Sure, if you want a selection of 10 or so new big budget hollywood releases only, then yes, redbox is for you.

    If you like film, and appreciate it regardless of how 'new' it is, because, well, a good movie is still a good movie, weeks, months, or years later, redbox doesn't fit your needs at all.

    You might as well be saying that because you only rent kids movies, you just get the free ones from Family Video.

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  60. Bring back friends features!!!

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  61. Yay now I have the option of only getting crappy quality live streaming for $7.99 a month were as before it was free. Netflix is raising my service for something I don't use, piss off Netflix!

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  62. Man...u guys are a bunch of babies. Seriously. If you're not happy with Netflix, cancel. Go give Blockbuster a try. Here's a heads up...their shipping times suck, their streaming service is only available for a select few devices, and their DVD catalog is inferior. Oh, and last time I checked, they don't have a friends feature. So please, go ahead and switch to Blockbuster. I guarantee, you will be back.

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  63. Not Reed Hastings, Duh!November 29, 2010 at 11:32 AM

    Brilliant - the executives stop in, but only long enough to disavow the PATENTLY OBVIOUS parody messages.

    Did it not occur to you to address any of the complaints, concerns, or objections? Oh wait - that would be almost like having real concern for your customer base...

    There's writing on the proverbial wall; hope you are enjoying the momentary, fleeting spike in your stock price.

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  64. I canceled my account in 11/22 after 10+ years as a customer. A very satisfied customer - until the morning of the 22nd. I found out about the price hike that AM on Gizmodo and when I logged in to have a look, I was presented with erroneous information - the website said I was paying over $30 a month! When I called in, I was given the wrong information again. In utter frustration, I canceled my account. Later that day I get an e-mail with yet another set of pricing.

    Had your support been able to fix the issue, I would have remained a customer. Had they had the correct information, I would have stayed a customer. I guess I learned a lesson about Netflix and their customer service that day - heck, they don't even take e-mails so I have to post this rant here!

    I loved the service. I do wish, however, that you would focus more on what WAS your core business (DVD/BluRay rental), but I guess you think instant gratification via streaming is what your customers want. On the plus side, it's instant. On the down side, the selection is pitiful, the quality is sub-DVD in most cases - this is a 15 year step backwards! Don't sacrifice your core for the future - I haven't rented from Blockbuster in over 10 years because you showed me a better way - but now I find myself heading back to the dark side!

    I have screen shots of the pricing on the website and the actual billing. I have the e-mail you sent. Why you just can't own up and admit there was an error - and FIX what I asked to have fixed - is beyond me.

    But then again, I doubt you're even reading this.

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  65. Why am I paying for Blu-Ray access when you're not offering new Blu-Ray releases for me to rent?

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  66. The bottom line of this post is: NETFLIX EXECS DO NOT CARE ENOUGH TO RESPOND TO COMMENTS. They do not respond to any of these comments, i'm guessing they just post this stuff to give users somewhere to rant and THINK they're being heard. Well they aren't. That's obvious to me judging by the irresponsible behavior of the company towards its customers. I've got a number of complaints, the largest of which is the disappearance of MOST of my instant BBC shows...

    But i'm sure no one of importance reads this. Positive after reading this posting.

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  67. I tell all my friends how great Netflix is and you go and stick us with an 11% price hike, and I've only had the service for 4 months. At that rate it will cost a fortune, so I might as well cancel Jan 1. This stinks. For the movies I like, less than 50% are available as streaming. So Netflix saying how SOOO many of their movies are availbale streaming is not very true.

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  68. I can't believe that the only way to leave customer feedback is via these blogs. Oh, it must mean THEY DON'T CARE. Redbox I'm coming back to you!!!

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  69. ss,

    It is moves that Netflix has made since last March (this last one being just the latest and worst) that I have refused to recommend Netflix to friends! When I got the emails and mailed coupons to give to friends and family I just laughed. Netflix already decided to disconnect me from my friends on their website, so I sure wasn't going to make any effort to sucker my friends into being customers of such a company.

    I was just thinking today how it would be nice to get more than one DVD at a time, but in light of the recent price hike, there is no way that I will upgrade. It's amazing that I haven't canceled, but then again maybe I'm better off keeping my Netflix service and complaining about all the negative aspects of it to my friends and family!

    Sorry Netflix, but a year ago I was 100% satisfied with you, but YOU blew it...and now more than once.

    ReplyDelete
  70. For those of you saying that the streaming sucks in quality, my household watches Netflix on three different devices including our Wii...simultaneously...and they all are in great quality.

    So, it is not Netflix where you have a problem....it is your crappy ISP that is the problem. You wouldn't happen to have one of those DSL lite accounts or something similar would you?

    If you're getting less than 10Mbps downstream and 2Mbps upstream, then your ISP sucks...not Netflix. Go back to reading emails until you can get some decent bandwidth.

    ReplyDelete
  71. where do i leave a suggestion/wish? since i don't see an obvious place i'll put it here and maybe you can forward it on.
    i would like things that i have watched on instant view to disappear from my dvd queue. something that i had already watched almost made it to the top of my queue before i noticed - and clearly i don't need the dvd. to be quite honest, i wish that selections available for instant view never showed up in my dvd queue at all!

    ReplyDelete
  72. Reed Hastings is a greedy fuck who should go hunting with Cheney and get shot in the face.

    ReplyDelete
  73. U.S. people please do not complain about the amount of content in streaming catalog. you have more than double the amount that Canada has and a lot of us still have netflix.And 8.99 is about the price of a few episodes on itunes or a really old dvd. its still a bargain.

    ReplyDelete
  74. If I were a less restrained person, I would say that this price increase is a rip, and your explanation of it is illogical rubbish. But I am a calm and balanced individual, so I will address my inquiry in that fashion. How can an interest in a new product (Video streaming only) create a need to not only start charging for that product, with no DVDs, but also raise the price of existing products (e.g. monthly 3 x DVDs + streaming) by almost 20% as well? Your postal costs haven't gone up. You're mailing process is still in operation. You've got the DVDs in stock. So why do I suddenly have to pay 20% more for the same product?
    Your stock price has risen through the roof (more than 500% since 2009, with another huge leap since you announced the price rise), so you guys down at the plant are rolling in dough. How come your loyal customers are getting the shaft?
    You say "The price increase will allow us to continue to offer unlimited streaming along with DVDs." That’s totally illogical. You’re already making a ton of dough on the present pricing – that’s why your stock price is skyrocketing. Your costs for sending out DVDs haven't gone up 20%. Your costs per film for streaming are lower than mailing DVDs both ways. If people are doing more streaming, then your costs per customer are going down. How does that justify raising the price on an existing product 20%? Why does introducing a new product create a price rise on existing products?
    Why don’t you just tell the truth? “We’re the only game in town, folks, and we’re going to keep raising prices until we see enough drop off in membership to give us the message to slow it down. This increases out profits, increases our stock price, and makes all of us richer while you folks, our customers, either like it or hit the road.”

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  75. For those of you who aren't able to find a convenient (any?) email address to use to express your concerns to Netflix about your recent pricing changes, go here -- http://ir.netflix.com/contactus.cfm,
    Go to the lower part of the window and click the link at "Contact Investor Relations." Since management doesn't seem to want its customer's comments, perhaps Investor Relations will be happy with the new influx of email from unhappy customers.

    ReplyDelete
  76. Protest Netflix price increases by putting your account on hold. Go to Your Account on the upper right of the HOME page. Go to Cancel Membership, below on the right. Under #2, go to Membership Hold. Let's let Netflix know how we feel about price increases by dropping out for a couple months.

    ReplyDelete
  77. It's actually COMCAST'S fault that the prices are going up. They announced that they plan to charge Netflix extra every time someone accesses Netflix's website. This is to boost their cable TV packages.
    See here:

    http://www.bloomberg.com/news/2010-11-29/level-3-communications-to-pay-comcast-recurring-fee-on-web-use.html

    If only Netflix would come out and explain that it's Comcast's fault!

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  78. Hey Netflix, heard you guys were having trouble with Comcast breathing down you neck. Just wanted to say good luck and that we're all rooting for ya.

    ReplyDelete
  79. Netflix is not all it is advertising to be!!! When ever I try to use instant watch a number of the shows won't play- very frustrating!!!

    ReplyDelete
  80. What's going on with all the BBC series that will be no longer available for streaming after tonight? Does someone know? I'm in the middle of one right now.

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  81. Of course it's False.. We all know you don't care enough to comment on any of this. You proved that a few months back.

    ReplyDelete
  82. I'm leaving this because there isn't any other place to send an email message or post an issue.

    THE NEW LABELS ARE A REAL PROBLEM!

    Your new, bar-coded ID labels, stuck to the face of the DVDs' centers create vibrations when the DVD is played. Most manufacturers warn not to use any hand-labeled discs for the damage they can cause. The last one I received made my Panasonic blu-ray player vibrate so badly I couldn't watch the film. It wouldn't even play at all in my Sony player!

    I'm removing the labels from now on before I play each disc, and I suggest every member do likewise to save wear and tear on their machione

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  83. To the netflix exexcutives. why is there a limit to what we can watch.? i thought i was paying for a huge library of movies and tv shows but anytime i'am searching for my favorite show or movie it says its unavailable.! expand or die

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  84. pls add "nowhere" (1997)

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  85. "Netflix supports Linux, but Linux doesn't support Netflix."

    Not true! What? You think that the Wii supports Silverlight? No! Someone had to take some time and develop an alternative delivery method to make Netflix work on the Wii.

    MacOSX doesn't "support" Netflix either. You have to download Silverlight, which was created by Microsoft, not Apple. If you don't have Silverlight, or Silverlight wasn't created yet, Netflix doesn't work on MacOSX. The same case is with Linux. Linux is just as capable as MacOSX or Windows to use Netflix.

    Microsoft refuses to develop Silverlight for Linux. Moonlight (Novell) exists, but Microsoft refuses to give up the DRM specs.

    The solution is that either (1) Netflix develop an alternative method to use Netflix, (2) Microsoft provide a fully functioning Silverlight to Linux, (3) or Microsoft gives Moonlight DRM specs so that we can develop it ourselves.

    Netflix has some pulling weight in Microsoft's decisions, which is why we continue to beg/harass Netflix to encourage Microsoft to support Linux or create an alternative delivery method for Netflix.

    And before anyone says, "It isn't worth it", show me your statistics on how many Netflix members use Linux and how many Linux users would begin to use Netflix if it supported Linux. I doubt anyone can produce those statistics, so no one can just blindly say, "It isn't worth it."

    Netflix's policy seems to be that they will support every WinPC, Mac, gaming system, phone, and your mom long before they will even consider supporting Linux. This is foolish.

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  86. You know -- when thinking about the pricing - maybe everyone should simply cancel -- use the redbox for 30 days -- Netflix will have to market for customers -- quite like the guitar man and United Airlines - cost United $185 million -- just saying -- as a group consumers can affect change for a company that is bent on charging too much and not providing services.

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  87. ok, I am trying to find a place to leave a suggestion to Netflix without calling. So, Netflix, here goes. There needs to be a way to set parental controls for movies, then parental controls for TV shows. Such as we have movies set of PG 13 but then this does not allow us to watch TV 14 or non rated TV shows without changing our settings everytime we want to a TV program. Please look into changing this. As far as increasing your price, well, make changes such as this so that streaming is easier and it will be worth a dollar a month. Thanks

    ReplyDelete
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    ReplyDelete
  89. The afro music
    Reggay music

    ReplyDelete
  90. I could live with the price hine...if friends community was restored and suported,,otherwise bugger off

    ReplyDelete
  91. I love to watch the workout videos instantly. I also love the parental control, so my kids do not have access to R rated movies. Is there anyway you can make these work together? Thanks!
    kristelhunter@yahoo.com

    ReplyDelete
  92. It's a funny thing... Walmart (AKA The Den Of Evil to me) is constantly criticized (and rightly so) for destroying local businesses where ever they go, but you never hear how Netflix is responsible for putting local video stores out of business. Why is that do you wonder? And with this big push to go all streaming, how long before Netflix saves even more money by getting rid of all their DVD handlers? Maybe they can go work with those 50 people Netflix let go when they said that piece of shit Silverlight was so scary good.

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  93. NETFLIX Will start shipping DVDS with all Original Artwork/Cases, & an option to buy product for only$9.99, if customer(s) choose to do so, thus the price increase in mailing services. There is no obligation to buy product. That's a personal decision as a consumer. New mail distrubition packaging begins shipping by
    January 01, 2011.
    DISCLAIMER:(For Business/Promotional Ideas Only).

    ReplyDelete
  94. Netflix.ca needs way more content. Account canceled until I can actually get my moneys worth.

    ReplyDelete
  95. Don't mess with me Netflix!December 1, 2010 at 5:40 PM

    The reality is that Netflix has never been a very good deal for me.

    Besides, watching instantly sucks unless you have a T1 line in your home. I don't understand why there is no option to watch in high quality regardless of the amount of time it takes to buffer. I assume this has to do with Microsoft and Silverlight.

    Why did Netflix choose to redesign their intant player using Silverlight? One must assume that they are in bed with Microsoft.

    I guess its time to leave this company before they become another AT&T or Comcast.

    ReplyDelete
  96. Completely off topic. It would be really nice if Netflix could have a holiday movie group.

    ReplyDelete
  97. I want more blu-ray!!! Dragon ball z on blu-ray!!!!

    ReplyDelete
  98. Bring the friends feature back. Lame move to take it away.

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  99. Why is there such a poor selection of movies in Canada? See friends watching movies on netflix that i dont have access to. Whats the deal i pay my $7.99 like those people as well. Can someone please give me an explanation. Thnx

    ReplyDelete
  100. So did you add the Friends link back to the footer just to piss us off?

    Also, write a blog post responding to your customers for once if you're not going to respond in the comments section.

    ReplyDelete
  101. Brasil filha da puta
    Brasil merda

    ReplyDelete
  102. I searched the Netflix site for a way of contacting anyone, but since I just have a suggestion not a problem, there were no contacting options (maybe you'll read my suggestion here?!). I am a paying customer. I am hoping that you could have a holiday section to watch instantly or to add. They have a holiday section on Hulu that I have been using regularly. Just thought maybe you could do the same. My kids love watching the sappy Christmas movies (as do I!).

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  103. I want to know why netflix thinks they stay relevant in Canada without offering hardly any selection, how they intend to be an alternative with little to no selection. Plus offering mostly dated titles.

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  104. I am another long time user that finds some of the comments here ridiculous and hilarious. "OH NO, they're going to raise my rates by $1 per month so I'm gonna quit." "You guys suck because you won't do what I want!" "You've got another month or I'm gone." Ignorance abounds. The services offered by Netflix at the prices they currently have (or even at twice as much)are an amazing value. Users don't understand there are expenses incurred by companies... and for them to exist they have to make a profit. Why is this bad? Netflix can't fully control what they are charged for licenses. They can't fully control what the post office charges them. So guess what? If prices go up, or are out of range, they either MUST increase their prices OR not include that service and/or movie. Simple guys... amazing service... great price... great technology. I challenge you to find something else that really compares... and when you do, use it. Good luck...

    ReplyDelete
  105. Thriller, cassetinho.

    ReplyDelete
  106. why do you have to pay a deposit for free trail?

    ReplyDelete
  107. We have old movies that we watch repeatedly. Now they are not available.
    Has anyone and answer for this problem?

    Email contact is needed.

    A blog is only a oneway communication.

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  108. With the current rise in service costs and the focus on instant streaming explain why have you removed Dexter season 4 disk 3 and 4? I am upset that I am unable to watch the remainder of the season. I can use my cable companies instant streaming to fullfill my expectations of your service, up till now I was satisfied with Netflix. I am now weighing the effectivness of having both cable and your service. why in some cases I am waiting 30 days or more for a release? otherwise I enjoy the service but this is frustrating.

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  109. NetFlix customer service they have no intention of supporting Linux.

    So if the strategy is to force everyone to streaming here is what you get:

    Lousy quality
    Movie selection to the most popular titles from the biggest Hollywood studios.
    Extremely poor selection of foreign and other not widely popular movies.

    Oh yeah, and if you live in rural America or run Lunix, NetFlix would rather not have you as a customer.

    Bottom line: Maximize profitability implies supporting the easy-to-satisfy customer with the minimal investment.

    I'm canceling my account (after > 6 years) and taking my business to GreenCine.

    ReplyDelete
  110. Here's the inevitable future.

    Local video rental stores all close because they can't compete with Netflix. Netflix sees more profits by eliminating dvd's all together and goes pure streaming. Internet providers see more bandwidth being used, and even though you're only using the service you're already paying for, they see this as an excuse to raise prices and set bandwidth caps. Thinking about just renting a movie? Forget about it, Netflix ran them out remember? DVD rentals are a thing of the past. In the end everyone here wins, from Netflix to IPs to cable companies (for video on demand) to movie studios seeing a rise dvd sales... once again however, the consumer is screwed again.

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  111. Not happy about so many shows dropping from my instant queue into the saved category. Would feel slightly better about it if there were an honest and forthright explanation that was easy to find. Count me as another customer who is frustrated by the lack of a proper venue for feedback. Come on Netflix! Going to check out a couple of competitors... may be switching soon.

    ReplyDelete
  112. Question for anyone in the Netflix Organization. I am developing a three part series for sporting magazine intitled "the ten best xyz movies" of all time. XYZ referring to our sport. We would like subscribers, and non subscribers, to access a selection on our web site and be able to rent the movie online, watch it and vote. But we feel we need a vender to aid in this effort by supporting links between or respective sites. Can this be done. Phil_Vest@msn.com

    ReplyDelete
  113. Will Netflix partner with a leading sports magazine to provide links on our web page for subscibers and non-subcribers to access, view and vote on movies in a three part serious "the best xyz films" concerning our sport, ever.
    Could we create sush links with Netflix?

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  114. i think netflix is perceived as a 'friendly' company that's not run by a bunch of shysters. and they bring a good product at a pretty great value. this why they succeed. brilliant. but if they lose sight of these ideas, that might not remain true. also they should make the search function rules allow for 'content', as well as 'title' results. floppy out.

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  115. rates go up then 90% of inventory gets marked as DVD only... great plan.

    ReplyDelete
  116. Hulu works in Linux. I've been a long time netflix user, but I've started to get pretty annoyed at having to boot into Windows when I want to watch something instantly in Netflix.

    I'm thinking about canceling my Netflix subscription and buying a Hulu plus account. I haven't done it yet, but with Hulu corporate sponsorship I'm sure they can get a large library of instantly watchable tv shows and, to a lesser extent, tv shows.

    Has anyone else made the switch?

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  117. * I'm the poster from above. I meant to write "to a lesse extent, movies."

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  118. Why most good movies are only on dvd not on instant play...

    good n best movies , u can say must watch flix... are only on dvd not on instant play.. like god father, tiatanic, inglorious basterds, up in the air, con air, face off, all bond movies, all harry potter movies... guys this sucks..

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  119. Heads up to Netflix management:
    Unfortunately there is no way to tell you this on the Netflix Site.
    Netflix has served me well for 3 years. Red box is serving me better today because new movies are available a month earlier and it's cheaper. Streaming video is VCR quality and is unacceptable. For this you have increased your prices. I think your business model is out of date and you are going down. It is a shame. You were so good. Goodby

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  120. Wanted to clarify the above blog posting. We "Netflix Executives" do actually post in the comments sometimes but it's our officially policy to keep a disclaimer present.

    So, if you are reading this, know that we're listening and taking your comments seriously. It's a great community we've got here and we intend to address your needs.

    Happy holidays!

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  121. I just received the 4th damaged copy in a row of Melvin and Howard. I wonder if Netflix is smart enough to realize they have a problem with one of their machines. I've never had an issue before like this so I am assuming whatever machine they use to store this title is crunching the DVDs when it kicks them out. Thought I'd share.

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  122. The Netflix price increase will turn to be an early Christmas present to Red Box, U-verse, Comcast and all the other competitors out there.

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  123. Maybe you should work on improving your streaming service so that people can watch unpixelated streams before charging more.

    I've gotten absolute crap streams on my Roku lately despite excellent signal quality and upstream/downstream rates.

    Oh, and a bigger selection would be nice too. I don't understand how you justify charging more because streaming movies is the future of Netflix. Perhaps you should charge less.

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  124. I think netflix should have a forum to answer customer questions instead of blogs that doesnt do anything but leave people more pissed off and 50% chance of cancelling services

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  125. I wonder how many of the people that post on here about Netflix being a substandard product for the money or are unhappy with pricing options continue to pay Netflix? When the new pricing model came out I promptly canceled my subscription because while streaming was cool when it was free with a DVD subscription, the selection and quality of the service does not warrant the 7.99 price tag and they don't have a DVD only service. No whining and no reaching for executive ears that will never respond. I simply stopped paying for a product that I didn't like. Make the streaming service worth my time content and quality wise and I may check it out again. I also never understood why people I know complain about the ticket and refreshment prices at movie theaters and then end up going anyway. Don't give them your money! That's the only language Netflix and the like understand! You think they care if your unhappy if you still pay them to be so? Uh...Comcast anyone!

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  126. Seeing as there is no kind of feedback option here or on the site, I will leave this suggestion here: It would be nice to have a holiday genre category, do you not have any Christmas movies to offer this time of year? And how do you find them?

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  127. Why not open streaming video overseas to military personnel by verifying them through their ".mil" e-mail address like Barnes & Noble does for their nook?

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  128. Tchau, 7 de junho.

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  129. I was so glad to see Reed Hastings's comment above--the Netflix execs ARE actually reading these comments.

    This makes responding to these blog posts the SINGLE MOST EFFECTIVE way to bend Netflix's ear.

    What I'd like to see, since I know you're listening, Netflix, is a DVD-only option, please! That would make my holidays happy....

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  130. I doubt there will ever be a DVD only option anymore. That would force them to compare the value of there DVD catalog to there Streaming catalog which would expose how much they are charging to stream substandard content. It would force them to either lower there prices on DVD or streaming plans. New Streaming only= 7.99 Old DVD+free streaming= 8.99 New DVD+streaming= 9.99 So would a DVD only plan be worth 2 bucks? Or are they giving you streaming for 1 buck? What are each individual services worth? Netflix is becoming more and more like the cable companies as time goes on. You can only get this channel if you pay for all of the other sister channels in this bundle that we mark up because there is more content. Never mind that the extra content is crap we dont want.

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  131. I honestly don't care about the exec comments. What I do care about is the inability to contact Netflix thru email. This is the technology age people! Mostly because I want to crab just a little about the rather useless parental controls. I tried to set it at a reasonable level so my kids wouldn't stumble onto something bad, but then it blocks anything that is unrated, which is annoying if your kids like to watch tv shows, or old movies, like say Cheaper by the Dozen, not the Steve Martin version, though that is good as well. I would suggest an option to enter your password so that adults can still monitor the viewing of their children, but feel safe that is their children are every naughty like mine, if they get on when I am not in the room, they will not be able to watch something that is inappropriate. Really, that's all and I am fairly certain that whoever is answering your phone line, will neither care, nor be in a position to do anything about the parental controls. Seriously consider working on it please.

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  132. so bummed. just realized the friends feature is totally gone. now i won't know what everyone is watching.

    seeing a friend's rating, whose sensibility i understand, even if i dont agree with it, always beats out netflix's 'recommended for you' algorithm. e.g. if Bob likes a movie, i know i will like it, and if Joe hates the movie, i know there's a good chance i'd like it, also; etc.

    all netflix needed to do to work out the kinks in their social networking venture, was to give people the option of screening or privatizing some or all movies they put on their queue. no one wants anyone else to see what they consider "guilty pleasure" movies, or whatever reason people might have for keeping some information private or available only to certain friends.

    instead, netflix made it increasingly hard to find the friends feature, never really polished the Notes feature, and should have integrated some kind of blogging tool for people to use, a kind of bulletin board the people could post notes about the movies they watched without necessarily spamming all their friends. giving movies ratings is one thing, big deal. but give consumers their own database of opinions, and now we've really got something..

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  133. When I signed my 30 trial, I was told 9.99/mo. When I said my friends are only paying 8.99/mo., the Netflix rep said he didn't know why and that I could call Netflix after 30 days and request the 8.99/mo. Apparently, Jessie, you had the paperwork(contracts) out there before you said anything to customer service about the price increase and I felt misled. Shame on you Jessie, I already am disappointed with your company. I wasn't informed about the 7.00/mo. package as well. Please tell your customer service reps. what you are doing.

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  134. I just have this energy level that I've never had before. The only thing that's changed is I've started wearing my Power Balance
    I Know power balance bracelet is very popular all over the world.
    And so many wholesalers buy Power Balanceand winter boots from us for Christmas' gifts.
    Free shipping! brandshoes2trade.com

    ReplyDelete
  135. tic, toc , tic toc,, 6 more days and you have 1 less customer,thats when my rate goes up on the 3 out plan,your making a VERY BAD DECESION rasing the price by 3 bucks,when your streaming SUCKS ,your a month behind on new releases and it takes forever to get them after you do get them,
    GOOD LUCK ,YOU WILL NEED IT TO STAY IN BUSINESS

    ReplyDelete
  136. @David A Lessnau. I agree with your statement about how Netflix makes suggestions based on your ratings and selections. They were so way off on mine that I purposefully went in and rated a hundred or so more movies but it didn't improve. I have made it perfectly clear over and over that I am not interested in action movies but it's almost always one of the first genre that's "suggested for me." I had to laugh at one of the suggestions though. I like to watch the old detective show "Columbo" so Netflix suggested show that were "like Columbo." One of them was The Munsters! How in any conceivable way is Columbo like the Munsters? They aren't even close to the same genre and weren't even produced in the same decade so it couldn't have been that. I think they need to take another look at how these suggestions are made. It feels like they are pushing variety when most of us are on Netflix because we want to choose our programming---not have to settle for whatever we can find like we would be forced to do with the crap that's on TV right now.

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  137. Why is there no new movies this month?? This service is getting worse by the month, come on guys get your act together!

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  138. OK so tell me y am i paying netflix for movies that hbo has already got out on demand. Oh n when i do look for the title it's DVD only. so yeah..I'm paying for u to be behind HBO which i'm already paying for. Thinking I'm going to drop u guys cuz HBO has da movies u guys don't whichi already pay for

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  139. rri 756417 this is a new member and i know i live in this Country with it's freedoms of saying what is on our minds..but i have noticed a few reviews which upset me not because of the movie itself but because it was aimed at the jews. One review said and i wont quote but it was very hurtful because here is a person who believes that the movies about the holocaust are boring and a waste a time. And he went on and on just like a Natzi protesting how he disliked the movie. " why then is he watching it in the first place " i take it heart because my grandmother was a survivor and thank god that her mother was one too and a few months after the war ended my mother was born. Three women all alone no money but with stories which i took for granted when my grandmother may she now rest in peace would tell me about her 4 yr. experience of loosing 3 daughters and having a stillborn son after the natzis german shepperds jumped on her stomach and she was just trying to pass a potatoe to her husband who was in the other part of the camp. In 3 days she lost 3 daughters and at the end of the war a man her husband who never held a gun before agreed to help the russian sodiers when they asked if anyone is willing to assist them. No one knows the truth but my grandfather and God to what exactly happened, but he never returned and at 26 yrs. of age my grandmother never remarried or even had a bfriend, true love is what this story is all about not just another Holocaust story , this is my family history , and one of these days when i feel inspired i will write about my grandmother and how strong she was. Take any one of us and put any of us , myself included in her shoes , would you be able to survive and still live a normal life , raising a daughter who is my mother and when my mother was 15 her grandmother died and was buried without a coffin just in a hole with earth ground put on top to cover her up. one yr. later my mother was married and he was a famous singer " my dad " they r still together > they will celebrate their 50th. wedding anniversary on MaY 6TH.. tHIS comment i dedicate to all the jews who lost their lives and i wish no harm to the non/believers or complainers of the movies which deal with this subject matter. But, if we stop and forget our past then it will most definitely repeat itsel. Please , if you don't appreciate documentaries or movies that deal with this subject, i beg u to please keep your comments to yourself. Religeon is sore subject which leads to arguments every time, so i wont say anything more. I believe by writing this comment , i will maybe change some of the Netflix fans from writing harsh remarks which only shows the stupidity of the writer and nothing else>.. if u agree w/ me...and u don't need to be jewish, please feel free to state your opinin. My name is Mary and my email is shaynalybaby@aol.com

    Thank You All....

    Have a nice evening and may you live a life of all which you think is impossible , i believe in all of you and all is possible which is good... :?)

    ReplyDelete
  140. rri 756417 this is a new member and i know i live in this Country with it's freedoms of saying what is on our minds..but i have noticed a few reviews which upset me not because of the movie itself but because it was aimed at the jews. One review said and i wont quote but it was very hurtful because here is a person who believes that the movies about the holocaust are boring and a waste a time. And he went on and on just like a Natzi protesting how he disliked the movie. " why then is he watching it in the first place " i take it heart because my grandmother was a survivor and thank god that her mother was one too and a few months after the war ended my mother was born. Three women all alone no money but with stories which i took for granted when my grandmother may she now rest in peace would tell me about her 4 yr. experience of loosing 3 daughters and having a stillborn son after the natzis german shepperds jumped on her stomach and she was just trying to pass a potatoe to her husband who was in the other part of the camp. In 3 days she lost 3 daughters and at the end of the war a man her husband who never held a gun before agreed to help the russian sodiers when they asked if anyone is willing to assist them. No one knows the truth but my grandfather and God to what exactly happened, but he never returned and at 26 yrs. of age my grandmother never remarried or even had a bfriend, true love is what this story is all about not just another Holocaust story , this is my family history , and one of these days when i feel inspired i will write about my grandmother and how strong she was. Take any one of us and put any of us , myself included in her shoes , would you be able to survive and still live a normal life , raising a daughter who is my mother and when my mother was 15 her grandmother died and was buried without a coffin just in a hole with earth ground put on top to cover her up. one yr. later my mother was married and he was a famous singer " my dad " they r still together > they will celebrate their 50th. wedding anniversary on MaY 6TH.. tHIS comment i dedicate to all the jews who lost their lives and i wish no harm to the non/believers or complainers of the movies which deal with this subject matter. But, if we stop and forget our past then it will most definitely repeat itsel. Please , if you don't appreciate documentaries or movies that deal with this subject, i beg u to please keep your comments to yourself. Religeon is sore subject which leads to arguments every time, so i wont say anything more. I believe by writing this comment , i will maybe change some of the Netflix fans from writing harsh remarks which only shows the stupidity of the writer and nothing else>.. if u agree w/ me...and u don't need to be jewish, please feel free to state your opinin. My name is Mary and my email is shaynalybaby@aol.com

    Thank You All....

    Have a nice evening and may you live a life of all which you think is impossible , i believe in all of you and all is possible which is good... :?)

    ReplyDelete
  141. Still Not Reed HastingsDecember 12, 2010 at 9:52 AM

    @Reed Hastings:
    I almost believed this was legit - but then the whole point of this article was to let us know that you guys DON'T post in the comments.

    What really tipped me off, however, was your claim to be listening to the comments and taking them seriously. Clearly, the actions of Netflix are not consistent with this claim - hence you are not the real Reed Hastings.

    Ha, nice try though, you random mischievous person, you! Fool me once, shame on you... Fool me twice, shame on me!

    ReplyDelete
  142. I've been frustrated with the lack of some really classic movies, as well as most new releases. I have my blu-ray player hooked up wirelessly and enjoy the ability to download movies instantaneously. Hoever, I had to go to blockbuster and pay to watch Inception. And, I am not able to download movies like Gladiator, Scarface, the Godfather series, etc. If your library doesn't include such great movies, I may decide to use blockbuster and just pay as I go. But, I'd prefer to stick with Netflix. Please take this into consideration. I would think your subscriber list has grown enough for your company to consider takinig on the additional cost. Otherwise, I fear your competitors will start to take business from you. Don't give them that chance!

    ReplyDelete
  143. I can't find a place to add my feedback, so I'm putting it here:

    My family doesn't watch any Rated R movies. A way to customize suggestions based on this would be great. Some movies have very suggestive covers or titles that I don't want my kids to see. We would see a lot more options if none of the R rated ones would pop-up.


    I know you can set preferences to block the family from watching movies with certain ratings, but that leaves out NR shows that aren't raunchy at all. If you would put the raunchy NR shows in an adult category, that would be helpful. I just don't want to see those options come up.

    Thank you for reading.

    ReplyDelete
  144. It doesn't matter to me, I was mad about the price increase but I just canceled my membership anyway to go to Blockbuster... Steve Swasey was way off when he said that his members wouldn't care about renting video games. You missed that boat Netflix. Given up the free streaming for video game rentals, but honestly I rarely watching the streaming because the amount of content was so poor.

    ReplyDelete
  145. It is crazy to think if you increase the pricing your stocks will go up because you will make a profit. It is a fake flux. What you are asking for is a lot of customers to downgrade their plans or cancel. I actually downgraded to half the costs and will supplement for less than you wanted with blockbuster. FOOLISH FOOLISH suits, you have to learn the hard way not to be too greedy. Good luck with that.

    ReplyDelete
  146. I've been a member on netflix 's from day one and i've been trying to get season 8 disc 1 for two weeks and i'm a 6 disc member i have disc 2-6.... you think they would do something about that. someone tell me what should i do about this?????

    ReplyDelete
  147. NOTE TO MANAGEMENT: why is there no way to "Contact us" where you say "Contact us"?? Why is there no way to say what's wrong with a disk when sending it back? I received the same movie with the same play errors twice in a row. And why don't you have a movie advertised for DVD release December 22, but you won't have it until January 18? Blockbuster advertises that they have movies available "sooner". How can this be?

    ReplyDelete
  148. I love netflix. One problem...I really need y'all to put a rush on the android netflix app. I have a Driod X and the blockbuster app is starting to temp me too cancel my netflix account. PLEASE HURRY....THANKS

    A CONCERNED CUSTOMER

    ReplyDelete
  149. Why is there no way to send Netflix feedback? Browsing videos to find items to add to the instant que is painstaking! Why is there no way to quickly sort and filter movies - show only videos available for streaming. Sort PBS videos to show only Fronline videos then by rating or sorted by topic. Sort by director, actor, or topic. Show only videos rated 4+ stars. All the features users are used to with Amazon and Expedia. Great streaming - awful, awful browsing. And pretty lame Netflix not to offer a feedback link.

    ReplyDelete
  150. Holy crap - what a bunch of whiny, ignorant babies there are here.

    Have fun renting _Yogi Bear_ on Redbox and splurging on the small order of fries you could buy with the monthly price increase.

    ReplyDelete
  151. Why is there no tech support email? Other than calling I have no idea how to report a problem with your website - but I can't remove titles from my instant queue on mac or pc. Every time I try to delete I receive an error that a script running is causing browser to run slow. This has been happening for at least a month. PLEASE FIX. PLEASE PUT AN EMAIL SUPPORT OPTION, CALLING IS NOT FEASIBLE.

    ReplyDelete
  152. From an email that didn't get to Netflix:
    From NETFLIX:

    Payment Processed

    Dear Customer of 5 1/2 years (writers embellishment),

    We have been successful in reprocessing your VISA ending in xxxx. The amount due to Netflix has been charged. We appreciate your prompt attention to this matter, and thank you for your continued support.

    -Your friends at Netflix

    FROM ME:

    Yeah, thanks for treating us like criminals; some friends you are after 5 1/2 years. It would have been nice for a reminder about the credit card (which was changed at the Credit Union) rather than ‘stopping’ the shipping - how lame. I feel pretty slighted and now with everyone video streaming and such it may cost you.

    Your not so close friend anymore! Oh, and like the other post said; get an email contact link!

    ReplyDelete
  153. u need to put up to date new DVD releases when released on instant view

    ReplyDelete
  154. This has to be the most idiotic posting Netflix has ever made. We all KNOW it's not the Netflix execs commenting since we all KNOW that Netflix execs DON'T BOTHER TO READ THESE BLOGS. IF THEY DID, THEN MAYBE THEY WOULD BEGIN TO LISTEN TO THEIR CUSTOMERS. It is so frustrating that this blog which is ignored by Netflix employees and calling CS on the phone (how antiquated is that) and waiting on the hold queue forever are the only options you present. What happened to being able to EMAIL customer service, Oh, I know, then you would HAVE to ACTUALLY READ THE EMALS AND RESPOND TO THEM. BY RESORTING TO THIS BLOG, YOU CAN CONVENIENTLY IGNORE YOUR CUSTOMERS. AND BY HAVING A PHONE CALL AS THE ONLY OPTION TO ACTUALLY SPEAK WITH SOMEONE AT NETFLIX (WHO WILL NOT EVER ASSIST ONLY READ OFF SOME SCRIPT WRITTEN BY A CLUELESS MARKETING PERSON) YOU COUNT ON THE FACT THAT MOST PEOPLE WILL GET FRUSTRATED WITH THE HOLD TIMES AND JUST HANG UP. WOW, GREAT CUSTOMER SERVICE. KEEP IT UP AND YOU WILL LOSE MORE CUSTOMERS. TIME FOR SOME COMPETITION. YOU ARE REALLY TAKING YOUR LESSONS FROM THE CABLE COMPANIES.

    ReplyDelete
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  156. Netflix really needs to unscrew the streaming problem on weekends. HD streaming hesitates constantly on peak nights and I've got more than enough bandwidth.

    How about you guys fix that.

    ReplyDelete
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  158. I think Netflix does a good job communicating with its customers, shareholders and the media, but has problems when it comes to their employees. Interested to see if anyone at Netflix has some information available about how they allow/accept communication information from bottom to top. Seems like employees are frustrated that they're not being listened to, and their flocking to GlassDoor to vent their frustrations. If Netflix doesn't control its message better, the Culture of Fear that we're hearing about is only going to get worse. Any thoughts, Netflix insiders? I'm doing a Corporate Leadership project for Georgetown University's PR grad program and we'll be publishing results of our findings. Here's your chance to have your say.

    ReplyDelete
  159. I'm in my first week of trying Netflix and am so disappointed in how few movies and TV Shows that I was interested in are only on dvd or not available yet. Also I find the Netflix streaming interface poor. If you look at some video player programs available for free like Smplayer or VLC Placer it's shocking how primitive the Netflix interface is. The part that bothers me the most is lack of aspect ratio control. Last night I could only get a movie to fill half of my already small screen.They should either offer a setting to allow true full screen or offer the streams at different aspect ratios.

    ReplyDelete
  160. Just a note about my previous comment it should have started with
    "I'm in my first week of trying Netflix and am so disappointed in how few movies and TV Shows that I was interested in are available for instant streaming but are only on DVD or not available yet."
    Also to add if Netflix wants to expend so little effort on their interface or encoding streams to different aspect ratio sizes why not just let us download them and we can watch in our own video programs which do allow resizing. I'll promise not to go on the corner and sell them.

    ReplyDelete
  161. Could you guys please fix the "new releases" section. Just try to find Inception in the new releases tabs and you will failed miserably after wasting time on the web site.

    Product development at Netflix is so sadly behind the market. Still not working on Android?

    ReplyDelete
  162. Ok so please tell me this. If I have three open spots for dvds and three new ones coming out and I only receive one why should I continue paying for three movies???? HMMMMMMMMM guess my membership will go back to one or maybe none. Think you should also know I told my family when you guys raised your prices you went under so hopefully they will see my frustration and not go with netflix. It was a great idea until you guys forgot us.

    ReplyDelete
  163. Dear Netflix executives.

    You should buy the rights to "Firefly" and, you know, make it.

    While you're at it, see if "Arrested Development" is available.

    Fox doesn't know what to do with them.

    Thanks.

    If you don't, Nathan Fillion might (see article http://insidetv.ew.com/fans-launch-help-nathan-fillion-buy-firefly-movement/)

    ReplyDelete
  164. I don’t understand why if the film “The Sound of Music” has been released in Blu-Ray format, Netflix only has it in DVD. There must be a lot of pictures in this case. It doesn’t make sense and it’s a poor service. Also, there is no way to comment this on the webpage.

    ReplyDelete
  165. I'm not paying an increase in my plan since I have no desire to EVER stream movies.

    ReplyDelete
  166. I have no idea what I say about this topic..!

    ReplyDelete
  167. I am not happy with your new charges and am not recommending your service to anyone in the future. I am suspending my membership for awhile as I think what to do for DVDs in the future. Chuck

    ReplyDelete
  168. I believe you that you would not take the time to read the blogs let alone leave a comment. You are big boys now, you would release statements instead.

    ReplyDelete
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  175. Sorry, but this move goes against all the reasons I joined. I accepted the fact that your streaming movies are way behind new releases, but you made up for it by offering a bunch on DVD. At least I had a choice. Now, I have to have two subscriptions, so I won't use you for either one. 60% price increase in ridiculous.

    ReplyDelete
  176. Don't just talk, TAKE ACTION.
    The best way to put ALOT OF HURT on Netflix is to their pocketbook.

    Close your account!!

    ReplyDelete
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  178. I accepted the fact that your streaming movies are way behind new releases, but you made up for it by offering a bunch on DVD.

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  179. This is the service that set up a plan to eliminate any way to communicate with them following the price increase. Phones are not being answered. There is no email complaint link.

    ReplyDelete
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  182. Netflix executives would have to even care enough to read this blog... if they even know it exists at all that is.

    ReplyDelete
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  185. How will the split affect the Instant Watch status of movies already in my queue? Will they remain as an option to order by mail from Qwikster? Will they be transferred to the Netflix (streaming) queue? Or, do I need to make a list of them to ensure they will not be lost?

    I appreciate the background information, but wish to have read that the price would be adjusted, even if by only a couple of dollars. Very disappointed in the huge leap and still not sure that I will retain both services. I am completely torn, as I have used and enjoyed both services, if only moderately, but especially at this time, the need to keep finances in check is more important than conveniences.

    Speaking of conveniences, it is extremely frustrating trying to find a way to leave feedback. It took me a long time to finally land on this page.

    ReplyDelete
  186. Hastings goes on to explain the company's plans to rename its DVD-by-mail service Qwikster, while keeping the Netflix name for the online movie streaming service. At least they are responsible for what happen.

    ReplyDelete

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