Thursday, September 23, 2010

We Blew It

Steve Swasey, VP of corporate communications, here. I want to address an event held by Netflix in downtown Toronto yesterday as part of our launch of Netflix in Canada. The launch included the shooting of a corporate video with some hired extras, who, it turns out, were given improper direction to talk with the news media about their enthusiasm for the Netflix service. This was a mistake and was not intended to be part of our launch plan. Simply put: we blew it. We didn't intend to mislead the media or the public, and we can understand why some have raised questions. We're sorry that our misfire has given Canadians any reasons to doubt our authenticity or our sincerity.

254 comments:

  1. I'll forgive you if you bring back the friends feature.

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  2. I'm glad to hear Netflix is willing to own up to its mistakes. So many companies fail to realize that the best PR is transparency.

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  3. Can't find a way to contact Netflix and I have a couple of billing questions before I sign up. All I could find is their toll free number and it's ringing busy. Anyone know why they don't have an info email? Seems shady when I can't find a way to contact a company...

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  4. What happened to friends?

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  5. Anonymous:

    They announced the killing of the friends feature in March (http://blog.netflix.com/2010/03/friends-update.html), and finally pulled the plug recently.

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  6. That's OK, just give us better selection and it'll be all good!

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  7. SWASEY -
    You Blew it alright.
    Why don't you address the Friends issue?
    What did you do with my LISTS??

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  8. It does seem like a good service, but the extras are less of an problem than the lack of currently available movies.

    It just seems strange to hype things up with a street party launch, when you have so few title, and apparently no office here. Kind of....American.

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  9. is there anyway to contact you via email or through the netflix page. I have a question regarding the Watch Instantly in Puerto Rico, when will it be available?

    Thank you!

    L

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  10. The real issue you need to address, Mr. Swasey, is the abysmal selection of movies and TV shows offered in the Canadian service. It pales in comparison to your US offering, and is the only thing stopping me from signing up for an account right now.

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  11. It's like hiring The Joneses. Sell, sell, sell!

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  12. Yes, please bring back Friends features!!!

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  13. 7:34 AM
    It took itunes 2 years to get the library worth it.It took sony years to bring the video store to canada same with ms.The fact is while its slim its still the best we have right now.

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  14. I just signed up and it is not worth it since the TV show are slim. I wish there was HBO shows.
    Kids shows like batman and xmen. Lots of little kids shows but not for a 10 year old.
    I thought they would have the disney shows that are shown on Family network.
    I will be canceling my account

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  15. 7:46 AM
    You really think your going to get hbo shows and disney shows etc for $7.99.

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  16. Steve, Kudos for owning up, despite the fact that it really doesn't appear to have been Netflix's fault.

    Definitely a disappointment to know that it happened, but hopefully whomever gave the incorrect information is dealt with accordingly.

    Look forward to seeing the service grow and possibly overtake my Rogers on Demand Online service.

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  17. I don't care about the PR stunt gone awry. I want Battlestar Galactica, many HBO shows, and a greater selection of anime.

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  18. I think the number of titles on the main page before you join up is misleading people. They think Netflix has very little to offer. Although the actual selection for Canada is smaller than the U.S. Netflix has surprised me with how much content they do have. But I would have never of joined if I didn't see the selection through a friends account first.

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  19. Netflix doesn't need friends or friend lists, they hire them now to look good in front of the cameras. This is a series of moves that symbolize the ivory tower is rising even higher and there is less and less of a connection to the customer anymore. The priority clearly is rake in cash wholesale at the sacrifice of customer experience. Well, congratulations Netflix you're doing this swimmingly. You've picked up where Blockbuster left off.

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  20. I'm an American and I'm not so self absorbed that I didn't notice you are charging Canadians less. I see you are using the big Pharma Pricing model. Overcharge Americans and let everyone else pay what your product is really worth.

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  21. No, your CEO blew it with his careless, callous, (and stupidly offending), comment about Americans. Wow, this self-absorbed American is seriously considering canceling my account!

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  22. I'm totally disappointed as an, "American" that I am a so called self-absorbed. Wow, the CEO of Netflix just put his foot in his fat mouth. I just joined Netflix in July. Does he really think we are all stupid? I dont' really care if he give Canadians a cheaper price, with that said, he should keep his opinions to himself. I guess he's the "New" expert on "SELF ABSORBED AMERICANS." What a Fool!

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  23. So far, I love the service and I can't wait for the library to expand (it's not THAT bad though)

    To our friends down south complaining about our cheaper price - we don't have the dvd mailing option that you have - this is a streaming-only service for Canucks (and as others have pointed out, our selection is significantly smaller)

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  24. This self absorbed American does follow not only American news but international news. I have been a Netflix subscriber for about seven years. Where is my discount?

    I would of emailed but can't email address.

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  25. Speaking of Netflix in Canada, I just read this article from the Hollywood Reporter stating that you'll be charging Canadian customers only $7.99 for streamed content, while U.S. customers are still charged $8.99: http://bit.ly/cA2ArX. Please explain this! Why not give the same $7.99 price in the U.S.?!?!?

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  26. obviously the 7.99 for canadians reflects the restriction of content we are "allowed" to view in our country through this service. Go ahead and browse the canadian site for movies and tell me if that's worth 7.99. I'd gladly pay 8.99 if we had the equivelent content of the US. Plus they advertise signing up with paypal with NO paypal option!

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  27. That's not all you blew. Your CEO is quite condescending and patronizing.

    This is from the Hollywood Reporter website:

    THR: Are you concerned that American Netflix subscribers will look north and ask for the same discount Canadians get at $7.99?

    Hastings: How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed.

    Here's the link to the article:
    http://www.hollywoodreporter.com/hr/content_display/news/e3if1d3902d12574ec222961f1deec0fd2b

    I was going to to sign up for Netflix, but I feel no need to now.

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  28. Please pass this along CEO Reed Hastings. This self-absorbed American expects to see Netflix offer the same monthly subscription fee that he offered to the Canadians.........$7.99.

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  29. Why does Canada get cheaper prices? This self-absorbed American noticed.

    www.hollywoodreporter.com/hr/content_display/news/e3if1d3902d12574ec222961f1deec0fd2b

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  30. I'm so self-absorbed that I didn't even know there was such a thing as a Canadian dollar!!!!

    The next post on this blog better be an apology from the CEO, or you've lost my business for good.

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  31. I also wanted to add that a dvd mail order service costs us Canadians an additional $10.95/month (zip.ca), again, with a smaller library. So we'd be paying about $19 a month to enjoy (at least partially) the same level of service that you guys get for $8.99.

    Consider yourselves lucky.

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  32. I've some bad news for you, Mr. Hastings. We do pay attention to what is going on in the rest of the world. Congratulations. You just lost our business. We are cancelling our account.

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  33. A fellow American's comment on:

    THR: Are you concerned that American Netflix subscribers will look north and ask for the same discount Canadians get at $7.99?

    Hastings: How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed.

    Mr. Hastings, as an American who happens to be one of your subscribers and who follows world affairs daily, your comments are insulting. I would image that many of your own American employees must feel equally insulted.

    Previously, I was not concerned that our Canadian neighbors were paying lower monthly subscription fees for service, however, upon reading your interview, I am now extremely concerned.

    Your comments show that you clearly have a very low opinion of your fellow Americans but you are more than happy to collect our hard-earned dollars.

    Unfortunately, I cannot see continuing any relationship with Netflix unless you make an effort to treat all of your customers equally and with the respect they deserve.

    If that expectation means I am self-absorbed, so be it.

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  34. Hastings: "How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed."

    I don't care about the price difference. I understand the reasoning behind it. I want to know what the above statement means,if it was misquoted,or taken out of context. I look forward to some clarification.
    Regards.

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  35. To all those asking for an apology from Reed over his self-absorbed remark about Americans: Any apology isn't going to be genuine. It's just going to be written by some lackey and it's gonna be done to placate the masses. What we saw was an open window into the real way that Reed thinks. And it's not pretty. Console yourself with the fact that we now have 100% confidence, backed by evidence, that Reed is an asshat.

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  36. Steve - you are lying! You are backpedaling because you were found out ... the Globe has posted the instructions given to the "extras" ... why not just say - "we made a mistake" instead of the "given improper direction", "didn't intend to mislead" angle - that is exactly what you were trying to do!

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  37. All of the "Self Absorbed" Americans commenting on the price us Canadians are paying need to chillax. I would pay the $8.99 for the content you get. Don't be jealous about our price, we want what you have. You don't want the content we have... just maybe retribution for his comment on what he thinks of Americans.

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  38. NIce...self absorbed. How fast is that making it's way across the internet now?

    Today's lesson: "How to piss off an entire nation of subscribers in less than 24 hours?"

    Congrats on creating a business case study!!!!

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  39. This demonstates your integrity and real sensibility.

    Don't worry about apologizing for anything.

    The partizan media and the Canadian monopolists are finally worried about a little competion. CRTC is also one of the worst enemies.

    We're simply tired of all the state and private ripoffs. We need something fresh and with good value for the money.

    Just keep working on improving your selection - which a little thin right now - and you'll get a lot of new customers.

    Thanks for coming to Canada!

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  40. This self-absorbed American has cancelled his Netflix subcription. Not because the the Canadians are paying less to get less, but because CEO Hastings is a douche bag who thinks his customers are suckers.

    I'll pay my $8.99 to Blockbuster and also get video games.

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  41. Netflix,

    If you'd like me as a continued, satisfied customer, I'd like to request the same pricing as your new Canadian customers, or offer me an extremely compelling explanation as to why you think your customers are far too "self-absorbed" to know about this.

    Thanks
    reflexing@yahoo.com

    Reed Hastings: "How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed."

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  42. Can you please add a feature that doesn't show what you watched on streaming? I would like no history whatsoever. When you share a netflix account in a family, sometimes you don't want other members to know what you have been watching. I THINK THIS IS A HUGELY WANTED feature.

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  43. Netflix,

    If you would like me as a continued fairly satisfied customer then please just continue to enhance your services and content as you have been doing and don't worry about people whining about slight price differences between countries or going crazy about jovial comments blown out of perspective.

    Thanks.

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  44. http://www.hollywoodreporter.com/hr/content_display/news/e3if1d3902d12574ec222961f1deec0fd2b

    A "self-absorbed" US citizen (but one who lived in Canada for 5 years) is wondering when I'll get my Canadian discount...

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  45. Now are you going to apologize for this? http://www.hollywoodreporter.com/hr/content_display/news/e3if1d3902d12574ec222961f1deec0fd2b

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  46. You just blew it again. Reed Hastings told The Hollywood Reporter that Americans are too self absorbed to notice that Netflix is giving Canadians a huge discount on its services.

    This Self Absorbed American notices anytime a CEO takes my money then turns around and insults me. This Self Absorbed American is cancelling his Netflix account. Go get your money from those nice Canadians.

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  47. Now are you going to appologize for this? http://www.hollywoodreporter.com/hr/content_display/news/e3if1d3902d12574ec222961f1deec0fd2b

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  48. It's not a Canadian Discount you Southern Twits! We are getting less than half of what you get and pay almost as much! If you don't like what you got why don't you just invade Canada like you do everywhere else? Grow up its 1.00

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  49. Very simple reason for lower monthly price in Canada (by a whole dollar): no dvd's by mail (which I'm not concerned with anyway)and a very slim selection compared with the US version.

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  50. What you need to do is stop insulting your loyal American customers AND give them the same price you give Canadians. After being called self-absorbed and uninformed about the world by CEO Reed Hastings, I'm not sure I want to give you another penny.

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  51. I think that not having recently released DVD/blueray movies may actually hurt your service get going once people here realize it.

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  52. Mr. Hastings,

    This self-absorbed American is canceling his subscription. You take your old crappy videos and stream them right up your ass.

    Redbox has got you beat in selection, availability, and obviously PR.

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  53. Faxis
    Yes its worth $7.99.The probleam is some feel they should get every brand new movie for $7.99.

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  54. So why the lower price in Canada?

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  55. Hello,

    Another self observed American here. I'm glad you loathe your American customers so much. You are going to have to step up big time to make up for this one. Your CEO should watch his mouth, as a stupid comment like this should hurt your bottom line, unless he is right then it won't matter.

    Martin

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  56. Hastings: How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed.


    I just cancelled my Netflix membership. I'm really sick of people like you. Grow up.

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  57. "How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed."

    Nice! Charging more to your loyal base, then insulting them.

    90-days suspension on my service is being considered. Cancellation also being considered....

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  58. Blew It???....I have been a customer for 3 years and happy but this loud mouthed arrogant a$$ Reed Hastings has forced me to cancel these dirt bags. This is infuriating! This is his Interview with THR.

    http://www.hollywoodreporter.com/hr/content_display/news/e3if1d3902d12574ec222961f1deec0fd2b

    THR: Are you concerned that American Netflix subscribers will look north and ask for the same discount Canadians get at $7.99?

    Hastings: How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed.

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  59. I would love to get some feedback about your CEO's recent comments about Americans in the following article:

    http://www.hollywoodreporter.com/hr/content_display/news/e3if1d3902d12574ec222961f1deec0fd2b

    I am a citizen of the USA, I am not self absorbed, and I'm certainly not signing up for netflix without an explanation for these comments.

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  60. George
    Most don't expect new releases unlimited for $7.99 a month.If they did offer new releases your likely looking at $20-30 a month that i think would hurt them more then a cheap fee for older movies and tv shows.

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  61. when i called netflix they said this was supposed to be an apology for your CEO calling americans self-absorbed. How is this an apology? Seems like your blaming actors for your CEO being rude and disrespectful to the millions of americans who have supported your business.

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  62. I just got off the phone with a Netflix rep for the 2nd time.
    1-866-716-0414

    First call directed me to this blog to view Netflix apology for calling Americans ~self-absorbed~

    Obviously, the so-called apology does not address the insult directed
    to folks in USA and NEEDS TO BE ADDRESSED!

    2nd call to rep addressed my concern about the blog statement and it's lack of concern or respect for Americans.

    I was told my concern would be forwarded. Let's see if we actually get a REAL apology to those of us that made Netflix what it is today...so that the company is able to expand outside the USA

    Michigan American

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  63. $1 difference is not the issue. The issue is what the Netflix CEO thinks of his customers. Any apology from them is going to be fake just to make them look like they're sorry. Blockbuster has better service and products for the exact same price - I'm switching over.

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  64. Hastings: How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed.

    Replying with my wallet. Subscription canceled.

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  65. Netflix does not have an email department. Their phone number for customer service is 866-716-0414 :)

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  66. Apparently screwing his customers isn't enough, now he's openly mocking them.

    Color my Netflix account closed as of today.

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  67. What Netflix CEO hopes U.S. won't notice,

    'Self-absorbed' Americans may ignore Canada price disparity.......(for real?)

    ....."but Americans are somewhat self-absorbed" ?????????...(really??)

    .....as a self-absorbed
    American....I will show your company how self absorbed I am by canceling my account with your service and go with
    Blockbuster....IF your pricing disparity isn't rectified equitably. I'll cancel my monthly subscription...you can take that to the bank my friend and I will encourage my other self-absorbed Americans to do the same also...

    ...by the by, go ahead and delete this...im going to create a page just for your foolishness on facebook...

    http://www.hollywoodreporter.com/hr/content_display/news/e3if1d3902d12574ec222961f1deec0fd2b

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  68. Just to add yet another comment from a self-absorbed American. Oh, wait the self-absorbed one would be your CEO. What arrogance! He is obviously the one that blew it.

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  69. Didn't appreciate this comment by Mr. Hastings:

    THR: Are you concerned that American Netflix subscribers will look north and ask for the same discount Canadians get at $7.99?

    Hastings: How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed.

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  70. And your CEO is in dire need of a handler. I really don't care what he thinks of all of us in your US customer base, but would appreciate some basic respect in exchange for my business. I don't care if Canadians pay less, not because I'm "self-absorbed" but because I think I pay a fair price for the value I get. Beyond that, thinking about Netflix is pretty low on my priority list, what with the family, job, house, etc.

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  71. Ahem! Aren't you forgetting something?

    "THR: Are you concerned that American Netflix subscribers will look north and ask for the same discount Canadians get at $7.99?

    Hastings: How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed. "

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  72. You didn't blow it by hiring actors - you blew it by promoting this idiot:

    "How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed."

    Thanks, Netflix, for caring about your customer base. Oh, and FYI, I'd call your Customer Service to bring this up, but most of them don't understand my American accent. And of course, not contact us email is provided on your site.

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  73. Is your self-absorbed CEO going to give me a discount for actually knowing what goes on in the world? Everyone rises to their level of incompetence. It's only a matter of time.

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  74. Lol, wow, yes, you blew it!

    First, you launched a service with a very limitted selection in Canada.

    Then you pay hired actors to tell the Canadian media that they love your service! Oops, ok, maybe an honest mistake.

    And then when given the chance to explain why Canadian's pay less (obviously because we GET LESS), you instead insult your american customers!

    Oh well, still happy to have more competition in Canada...just hope your selection improves.

    I'll keep an eye out for the next appology blog ;)

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  75. So much for this "self-absorbed" American subscribing to Netflix. After you CEO's remarks, no way will NetFlix see one thin dime from me.

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  76. If you americans weren't so self absorbed, you'd realize that our lower price here in Canada is because we do not get the mail delivery service, and we get a worse selection of online movies.

    I only really see myself staying for the free month, btw.

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  77. Tell Reed Hastings that I noticed to the point that I'm canceling my subscription. There is still such a thing as respect for the consumer - I do not appreciate being treated like a number, nor as a faceless entity. (This is in his response to his comment that Americans would not notice a price decrease for Canadian subscriptions because we are "self-absorbed".)

    Take your DVDs and shove them up your ass.

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  78. 11:52 AM
    You do know when it did launch in the states its not like it is today.It takes time to grow the library this is not instant.There has been a alot of content added today as i did check.

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  79. Just wow. Americans not only have every service you could want available to you, but 99.9% of it is also much cheaper than what Canadians get, if it's even offered in Canada. $7.99 means no DVD service, and a sad selection compared to the US side. I can assure you, any Canadian would gladly cough up the extra ONE dollar to switch services.

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  80. I don't care about the cost difference. If there is a difference in the services then it makes sense that there is a difference in cost. It's also not unusual to offer a promotional "discount" or introductory price for a new service. I do care about being insulted by a company that I am a current customer of. I am looking into what it takes to cancel my subscription. Reed Hastings is an ass and I don't care to send him or Netflix another dime.

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  81. Why do all you Canadians think us Americans are upset about the $1. We're not. We are upset about the dismissive, insulting way he said we wouldn't notice the $1 difference. Would you be upset if he said that your service was $1 cheaper because "those touque-wearing, beer-swilling Canucks are too cheap to pay full price for anything" or would you be too stupid to notice the insult and just be thrilled to pay less money?

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  82. hey, somebody tell Reed-Tard that this self-absorbed American did notice his comments about Canadian subscription rates. I plan on using the Tell-A-Friend feature to tell all my friends (many of whom) are already NetFlix customers. Thanks for having that feature on your website - just in case they are too self-absorbed to notice.

    http://www.hollywoodreporter.com/hr/content_display/news/e3if1d3902d12574ec222961f1deec0fd2b

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  83. Without the FRIENDS & COMMUNITY features, I don't think Canada has anything about which to get excited. Don't hold your breath, maple leafs!

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  84. Wow.. that's all I can say... WOW!

    Get over it, most of you a proving his point by cancelling your subscription. Good luck to those moving to Blockbuster as they just filled for chapter 11 today!

    I'm a french-canadian living in Québec. I like to thing that we offer the best of Europe and the US in our province and I'm quite happy with the offering of Netflix to Canada.

    Granted Netflix's CEO could have worded this better; it's not that bad and it is mostly true. Altruistic and selfless people wouldn't feel 'that' offended by these remarks. So yes, all you whiners ARE self-absorbed.

    BTW I would gladly pay 8.99$, hell lets push it to 9.99$ to get the same catalog and service (DVDs) as you get in the US. For now I'm satisfied with yhe initial offering. ONE lousy buck per month...get a life.

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  85. Your CEO said "Hastings: How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed." - Far more of an issue than some extras trying to get bonus points.

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  86. recently saw the comment that Americans were to self-absorbed to notice the price discrepancy between the US and Canada. Words have consequences, therefore I have canceled my service ( which was mediocre at its best).

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  87. To all the people saying "I'm cancelling my subscription with Netflix and going to Blockbuster, they have better selection and service for the same price anyway". Well if they have better selection and service for the same price then why the hell were you with Netflix until today??? I think maybe you're just pissed off and trying to convince yourself that blockbuster is better than it is.

    As for the, "Why the hell are you screwing us Americans by charging us way more than you charge Canadians?". Well, first off $1 is far from WAY more. It's one freaking dollar people! Secondly here in Canada we get the pleasure of having half of the selection that you have in the states. But are we paying half the price? Ummm, no! We are paying $1 less for half the selection. So give it up with the, "I'll cancel my Netflix subscription right this minute if you don't charge me the same price you charge Canadians!". You can have the same price as us the day that we have the same selection as you.....which is probably never.

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  88. Thank you Netflix for coming to Canada. Now I can legitimately watch movies.

    Is there anyway to ask for a movie to be made available?

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  89. Uh,from a not so "self-absorbed" American who is disgusted that you would be so self-absorbed to think I cannot read an article on the internet.

    Hate to have to cancel because I am so informed...

    Arrogance.

    Hastings: We want to provide an incredible value for Canadians, and it's the lowest price we have anywhere in the world for unlimited screenings. And anyone can try it for free for a month. It's pretty addictive.

    THR: Are you concerned that American Netflix subscribers will look north and ask for the same discount Canadians get at $7.99?

    Hastings: How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed.

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  90. i forgive you but GIVE ME SOUTH PARK ALL SEASONS NOW!!!!!

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  91. You need a lot more content before I'll sign up after the free trial. The selection is pitiful.

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  92. This self absorbed American will cancel her subscription

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  93. You blew it calling us "self-absorbed"

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  94. Reed Hastings needs to step down and Netflix needs to cut all ties with him. This was a dumb statement to make.

    As for those thinking we are complaining about the price difference, you are wrong. It is the clear insult to his customers that is the problem. I pay a lot more for my service level right now than $8.99 a month, I love Netflix's service and think they have improved over the past five years in terms of customer service, but I will strongly consider canceling my subscription if Mr. Hastings remains with the company.

    I am also waiting to see the "We Blew It: Part Deux" entry here next.

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  95. We aren't so self-absorbed that we don't read the Drudge every day.
    Who is really out of touch?
    "THR: Are you concerned that American Netflix subscribers will look north and ask for the same discount Canadians get at $7.99?

    Hastings: How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed. "

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  96. You blew it calling us "self-absorbed"

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  97. American Netflix customers want to hear the CEO explain his derogatory comments about them, and it needs to happen soon.

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  98. Hello,
    This gringo wants the Canandian discount south of the border!

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  99. That's ok. We were too self absorbed to notice.
    Lost my acct

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  100. THR: Are you concerned that American Netflix subscribers will look north and ask for the same discount Canadians get at $7.99?

    Hastings: How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed.

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  101. your "apology" and attempt at accountability is as fake as the staging of the event. Just as Hastings soon to be apology will be a fraud as well. So, simply put, Netflix can go fuck itself, my 7 years as a subscriber are done.

    ReplyDelete
  102. To all who think people are pissed off about the price difference - most of us aren't. We are pissed off about the selb-absorbed American comment. We don't pay attention to news.....Mr. Hastings, you are wrong. I can't live without news. I have seen this story, first on the Huffington Post (which shocked me) then on the The Drudge. I could care less about the price - I would have paid more money for my subcription because I enjoyed Netflix that much. Money is nothing to me, but being an American is everything. So I will wait for your apology on your comments and if I cancel my subscription it will have nothing to do with the price difference. Oh and you Canadians who are saying negative comments about America - go F yourself!

    ReplyDelete
  103. Americans are chronically parchocial.

    So I understnd why you kids are taking umbrage at the doofus rubbing it in our faces.

    If it was falase, who would care.

    ReplyDelete
  104. This is one self-absorbed American that just joined last month and will cancel a day or two before next bill date. Netflix CEO is an ass for his statement about Americans. He can keep his ideas about Americans and I will keep my money.

    ReplyDelete
  105. I wonder how THIS self-absorbed American saw Mr. Reed Hastings comments on the price difference between Canada and America?

    I guess I stopped being self-absorbed for five minutes to check in on what the CEO of a Netflix thinks of me.

    ReplyDelete
  106. If the Canadian price is lower because they get less product than the American equivalent, or because of the exchange rate why didn't the CEO just say that instead of calling us "self absorbed." I think that majority of us upset about this could care less about the dollar difference. It's more about being basically called an idiot by the CEO. For some reason we're not too keen on that.

    ReplyDelete
  107. Doesn’t it almost make too much sense that Netflix had underpaid these disloyal and half-hearted amateur actors toand to keep lips shut, but, instead to fail all so they’d get the chance to, with a wink, apologize for it, creating a story of corporate conspiracy incalculably more juicy?  


    http://scallywagandvagabond.com/2010/09/netflix-hires-extras-to-trick-journalists-and-create-a-meta-media-spectacle/

    ReplyDelete
  108. I hope a lot of people cancel their account over this!! I hate waiting for new releases.

    ReplyDelete
  109. Steve Swasey and Reed Hastings are at least not prejudiced.

    They think both Americans and Canadians are stupid.

    Steve, dont tell me you didn't intend to mislead. That is another transparent lie.

    Perhaps the next Blockbuster Chapter 11?

    At least your ethics need a court appointed restructuring.

    ReplyDelete
  110. I'll forgive you if you add some content worth watching to your service. Where are the box office hits?! I'd settle for ones that are 10 years old!

    ReplyDelete
  111. I just called to cancel my account after being a member for over 5 years. I could care less about charging Canadians less, BUT I do not like being insulted by the CEO that gladly takes my money every month. I am one of those Americans who send money to poverty stricken areas in the world. Do you realize that U.S. citizens privately donates more money to global causes than any other country by far!! Over $95 Billion. Very insulting.

    How much has netflix contributed to that amount? I would be ZERO.

    http://www.america.gov/st/develop-english/2007/May/20070524165115zjsredna0.2997553.html

    ReplyDelete
  112. I understand discounting for a lesser library of titles and to gain a foothold in a new market; that's good 'ole American capitalism at work. What I don't understand is the CEO of an American company condescending to his customer base by calling them self-absorbed. Did he come to this realization while posing on the hood of his Porsche for USA Today? Pathetic. Count me as a "self-absorbed" American who DOES follow what goes on in the world. You can also count me among the myriad of numbers that Netflix will be counting today: Former Customer.

    ReplyDelete
  113. Count me among the non-self absorbed Americans who would like the same pricing plans as our neighbors to the north!

    ReplyDelete
  114. I love this service. I think the people who are complaining about lack of selection are missing the point - for 8 bucks a month I can get justified, the Guild, Robin Hood, 100s of movies, etc? This is fabulous.

    My biggest question: I understand that Netflix US lets you create a 'queue', so that you can add titles that you want to watch to a list while you browse so you can easily find them later. Is this available on the Canadian site?

    ReplyDelete
  115. "We didn't intend to mislead the media or the public," - bald-faced lie. This self-absorbed American just cancelled his subscription.

    ReplyDelete
  116. It is obvious why we are getting a $1 cheaper price, because we don't have mail service from netflix so it cost nothing to have the media physically delivered to us.

    ReplyDelete
  117. how is it that Americans are any more self absorbed than Canadians or Brits or Egyptians for that matter?

    this sounds like just a good opportunity for the CEO to dump on Americans to look cool in front of the media. "Hurr durr, Americans are so stupid. Amirite?"

    ReplyDelete
  118. Hastings is a total soiled rag. All humans are self-absorbed. Americans happen to be the most generous of the self-absorbed. How much has Netflix or Hastings donated to charity? Hastings looks like a cheap bastard to me.
    You guys really SUCK. I can't believe it, I thought you were this great company.
    Way to go, you completely lie and hire fake actors and then your CEO is an ASS and ends up on Huffington Post and Drudge. AWESOME LEADERSHIP

    ReplyDelete
  119. i would have gladly talked to the press for free about my enthusiasm for netflix. i've been waiting for it for years.

    ReplyDelete
  120. Who cares about the actors or the friends feature in lieu of the insult to Americans?

    I love Netflix, but I am canceling unless I hear a public apology by this time tomorrow.

    ReplyDelete
  121. Yeah, you blew it alright. You can thank Mr. Hastings for losing the business of this *former* Netflix customer. I think I'm too self-absorbed to use the service anymore. What a dolt this guy is. Hopefully every Netflix customer in the US hears about his comment and switches to a different provider.

    ReplyDelete
  122. I called netflix wondering about an apology about insulting Americans, basically they laughed at me. Said he didn't even know what I was talking about.

    Then number is 1-866-716-0414.

    Obvious hubris on the part of Netflix. They don't even think it matters that we are mad.

    ReplyDelete
  123. "Netflix never intended to mislead reporters, company spokesman Steve Swasey said."
    No, you mean Netflix never intended to get caught.

    ReplyDelete
  124. Americans are self absorbed

    ReplyDelete
  125. Netflix lost me and millions of potential customers here in Puerto Rico when they restricted us from utilizing the downloadable streaming feature for X-Box.

    According to them, Puerto Rico is "overseas" which denies us from using their system. Oh sure, we can receive DVD's in the mail... wow. Thanks.

    We are a part of the U.S. We have a zip code. We're not an island that's overseas and it'd be nice if Netflix would take a look at a current map and learn this fact.

    -Tom Beland
    Guaynabo, Puerto Rico

    ReplyDelete
  126. Americans are self absorbed

    ReplyDelete
  127. Any comment on your "self-absorbed Americans" stance?

    ReplyDelete
  128. My thanks to Mr. Hastings for sharing his insulting opinion of my country and myself.

    I'll be an ex-customer by the end of today and spend my self absorbed money somewhere else.

    ReplyDelete
  129. How does a "self absorbed American" get the same pricing as Canada without actually moving there??

    ReplyDelete
  130. How about an apology to the Americans? You started and built up your business here and now your CEO calls us "self-absorbed"? Way to go, biting the hand that feeds you! I just tried to give you guys the benefit of the doubt after reading your interview from Hollywood Reporter, but no, no apology, not for the Americans anyway. Nicely handled.

    ReplyDelete
  131. Everybody who is unhappy with the Friends feature being removed should pick up the phone and call Netflix Customer Service: 1-866-636-3076 or 1-866-716-0414

    Since they have no Email for Customer Service, you are lucky that they cannot shoo you away with a canned response.

    They need to pay $$$ to the Customer Service Reps to talk to you. Only then will the CEOs pay heed.

    If you talk with them for 1 hour (or say 1 call every day :) ), they lose more than your 1 month's subscription.

    I don't believe that Netflix reads what is written here.

    Another way is to buy 1 share in NFLX, which allows you to go to the annual shareholder meeting, where you get to direct your questions directly to the CEO.

    Say they pay a customer rep $10 per hour.

    And you subscribe and pay $8.99 per month.

    Now this way you are causing Netflix to suffer more, than if they would have conceded.

    They expected to lose only your subscription.

    They never expected that they will need to hire more Customer Service Reps = more $$$.

    A suggestion: best to call when there is longer hold time :)

    Netflix is being so CHEAP and doesn't want to hire an Entry Level Computer Science Undergraduate to "maintain" the Friends features.

    It will just take 1 engineer to keep the Friends Feature going as is.

    ReplyDelete
  132. Please bring back the Friends feature. I know the March posting mentioned only 2% of users utilized the feature, but that was due to it being so hard to find. I had trouble finding it and I was purposefully looking for it. It was a great way to pick up ideas for movies based on my friends' recommendations. I thought social networking was evolving, not going extinct.

    Boo.

    ReplyDelete
  133. This is one self absorbed American who has just canceled his Netflix subscription.

    ReplyDelete
  134. My family is insulted by Netflix CEO's comment “How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed.” Looks like he needs a crash course on "How to treat or keep your customers." Another apology needed. I'm curious to know his basis for such a statement.

    ReplyDelete
  135. To CEO Reed Hastings -- calling all of your American customers, those same customers who built your business, "self absorbed" is beyond reprehensible. I, and multitudes of your other customers are beyond offended. I cannot think of another company that has so blatantly insulted their customer base. I look forward to your apology and what you'll do to make it up to the American customers who built your Netflix empire.

    ReplyDelete
  136. I guess you should make a pre-emptive strike and write a post called "We blew it - again" thanks to your CEO's ridiculous comments about Americans being "self-absorbed", so much so that they won't notice the Canadian discount.

    I like your company, but your CEO's short-sighted and offensive comments make Netflix look totally bush-league. Don't forget who pays your bills - Americans.

    ReplyDelete
  137. One Self Absorbed AmericanSeptember 23, 2010 at 3:30 PM

    I think Mr. Hastings should step down as CEO, that would serve as my apology. What a jerk.

    ReplyDelete
  138. Netflix is a joke ...a bad joke.

    I saw that launch on CBC and one of the hired actors turns and says to her superior "...um, what do I say now." "We weren't prepared to answer question from the media..."

    LOL!!! Way to go Netflix, just another hustle, eh. Kinda like your B quality movies and shows being offered to us Canadians.

    Go back home Netflix. Come back when you have learnt to respect the Canadian consumer.

    I really don't what is worse, getting punked by a hustle launch or the product of Netflix being offered to us Canadians in the launch. But, both show what savvy marketing Netflix thinks is fitting for Canada.

    Tell you the Steve I don't care if you're sorry or not... your problem is that Netflix got caught ...twice.

    LOL!!!

    ReplyDelete
  139. This Self-Absorbed American is less concerned about actors being used in the Canadian launch event (tempest in a teapot much?) and is more concerned that the companies CEO thinks I'm just another idiot consumer.

    Corporate ethics at any company is directed from the top, people. NF has displayed two gaffes in one day - makes you wonder what other nuggets are coming down the pipe.

    I'll expect an apology sooner rather than later, or perhaps I'll just vote with my dollars.

    PS: Mr. Hastings I think the Self-Absorbed Americans are paying more attention than you give them credit.

    ReplyDelete
  140. Netflix is a joke.

    I saw that launch on CBC and one of the hired actors turns and says to her superior "...um, what do I say now." "We weren't prepared to answer question from the media..."

    LOL!!! Way to go Netflix, just another hustle, eh. Kinda like your B quality movies and shows being offered to us Canadians.

    Go back home Netflix. Come back when you have learnt to respect the Canadian consumer.

    I really don't what is worse, getting punked by a hustle launch or the product of Netflix being offered to us Canadians in the launch. But, both show what savvy marketing Netflix thinks is fitting for Canada.

    Tell you the Steve I don't care if you're sorry or not... your problem is that Netflix got caught ...twice.

    LOL!!!

    ReplyDelete
  141. Netflix is a joke.

    I saw that launch on CBC and one of the hired actors turns and says to her superior "...um, what do I say now." "We weren't prepared to answer question from the media..."

    LOL!!! Way to go Netflix, just another hustle, eh. Kinda like your B quality movies and shows being offered to us Canadians.

    Go back home Netflix. Come back when you have learnt to respect the Canadian consumer.

    I really don't what is worse, getting punked by a hustle launch or the product of Netflix being offered to us Canadians in the launch. But, both show what savvy marketing Netflix thinks is fitting for Canada.

    Tell you the Steve I don't care if you're sorry or not... your problem is that Netflix got caught ...twice.

    LOL!!!

    ReplyDelete
  142. The difference between the US and Canada content is out of this world.
    For example Sopranos, Weeds, South Park on US, we get none of that good stuff just Trailer Park Boys and Mad men.
    What irks me the most is the CEO was on CBC news and said he was sorry that the content isn't up to snuff (paraphrasing) but as soon as we get 6 million subscribers in Canada we will improve the content. Well sir it couldn't get much worse. FYI when Sirius Radio came to Canada we had the same content as the US. YOU SUCK for that attitude.
    So Netflix unless you want to be dead in the water in Canada shape up.

    ReplyDelete
  143. maybe if you net-geeks had any friends to tell about it, the stock wouldn't be at an all-time high.

    ReplyDelete
  144. Ahh, clicking the button to cancel my account sure felt good. Unfortunately for Mr. Hastings, I wasn't too self-absorbed to notice his surly comment.

    No wonder he couldn't hack it in the Marine Corps.

    ReplyDelete
  145. 3:48 PM
    It took the one in the states time to grow it was not like what it is today at launch.As for it could not be worse oh yes it could be alot worse services have launched in the past with way way less.Even the line up they have now will appeal to alot of people.By the way they did add a massive amount of content today.

    Jayme

    ReplyDelete
  146. So it was a joke? About himself??? OK, read what he said again: "How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed." Uh, yeah... obviously he has a low opinion of his customers intelligence as well. I hope his Board fires his arrogant a**.

    ReplyDelete
  147. Once I read his arrogant statement I immediately changed my plan from 3 dvd's a month to one and called and let customer service know this. If I come across a competitor in the next couple of months with a comparable plan I will cancel and I have been a longtime netflix customer. When you get so big you can talk about your customers with contempt it is time for me to go and I hope others do the same.

    ReplyDelete
  148. After being insulted by netflix with the "self absorbed American" comment I cancelled my account. I phoned in my cancellation so I could clearly let them know why. After all these years of being a netflix customer ... good riddance.

    ReplyDelete
  149. I love how a guy selling $1,000,000 a week of his own company stock while being given stock options a $1.50 a share can call Americans "self-absorbed." But he might be right in that I guess you have to be self-absorbed to be wathing the crappy DVDs that Netflix offers.

    ReplyDelete
  150. Forget about your actors. No one cares. We want real content. I am definitely canceling before the one month trial is over. There is nothing to watch at all.

    ReplyDelete
  151. Self absorbed Americans seem to have noticed what a poor CEO you have. Good thing he sold stock BEFORE opening his foolish mouth.

    ReplyDelete
  152. Watch out for the Drudge tidal wave! Keep marketing to 34 million Canadians and continue dissing the 308 million unwashed Americans. Brillian P.R. move, Mr. Hastings - Did you learn your communication skills from Steve Jobs?

    ReplyDelete
  153. Rude comment about the very people that made Netflix what it is today. I agree with others, a more sincere apology needs to be sent via email to everyone or I will cancel service after 6 years of loyalty. Especially in light of the scandal involving paid actors to feign as Canadian consumers.

    ReplyDelete
  154. I can't believe that you would even try to launch a service as poor as this... We have all of these titles in our basements on VHS....

    Should have read the news about Wind Mobiles early launch in Canada.

    You must believe that we only watch BBC or something like that. Com'on and get your act together, I know for a fact that the cable companies were so worried about netflix launching in canada, because the VOD services is a large portion of their bottom line and is growing between 25 - 40% every 3 months. Why do you think that the largest MSO in Canada brought Canwest? to own and control content.

    You only get one chance in Canada and it's starting to snow, so here it comes... We might be just North of you but we still work on the same calendar, so hows about putting some real NEW ARRIVALS, on your site.

    Put real and up-to-date content on your site. You have me for the free trail, but that about it, if this doesn't change.....

    ReplyDelete
  155. You "self-absorbed" Americans young and old commenting on this fit the exact image Reeds is trying to portray.

    You always want more, more, more and willing to give nothing in return, or very little. Just take a look at the Canadian Netflix library....it's POOR! We have almost no good TV shows, we have a small movie selection and yes, we pay $1 less per month you greedy imbeciles!

    But typical American behavior to either sue when you don't agree with something or open your stupid mouth before you think! What difference does it make what the guy said? If the service works for you, shut the **** up and use it, forget what the CEO said.

    ReplyDelete
  156. Yeah this still doesn't address the fact that the CEO is, himself, so self obsessed that he thinks he can go to another country and degrade the people that patronized this company and made it the success that it is. Good luck with Canada, I think you've lost the US.

    ReplyDelete
  157. "We Blew It" Yeah, with the dismal content. No wonder those reporters knew you hired actors - because no sane person would be so excited for watching 3 tv shows and old crappy movies for $7.99/month. I'll pay double that if you can provide the same content as the US.

    ReplyDelete
  158. to tell you the truth netflix in Canada is a huge fail.

    all crap movies, old tv series .... nothing new here ... i'd rather download pirated copies as they are available free ...

    i dont mind paying a subscription...but first fix your issues and let the canadian subscribers have access the same as USA subscribers ... tonnes of stuff "Unavailable" ... pretty lame

    ReplyDelete
  159. Love my netflix. Go ahead and cancel your service you whiners. You guys really need something to do because you are just way too sensitive. Get over it already - do you think the comcast CEO loves you?

    ReplyDelete
  160. I guess the Yanks don't realize that most of the world does view them as self-absorbed. I'm also willing to bet that most of the people claiming to have cancelled their subscription have not. And those that have, will be back.

    ReplyDelete
  161. Netflix thought they could pull the wool over its future Canadian customers so now its time for us to say "NO" to their services. We are a proud, anyone (especially big business) found trying to sucker us should be tarred and feathered and sent back across the border. I hope all Canadians will join me in saying, "Goodbye Netflix don't let the door hit you on the a$$".

    ReplyDelete
  162. The real winner will be the internet service providers like Rogers....wait until you get your Rogers bill.

    Also launching in a new country excuses .."it's different" ...are lame......MccDonalds just launches there "System and Processes" ....rolling out copies of successful operations (a system)....replicate replicate replicate....Netfix failed miserably in that regard

    ReplyDelete
  163. Your apology is incomplete. Quote: "...were given improper direction to talk with the news media..." Were given improper direction by whom?. Was it a Netflix employee? If so, a rogue employee who spontaneously decided this by himself? Or did it come from higher up. I demand a full investigation with a detailed report of how it happened, and what will be done to prevent a repeat in the future. Barring that, I want a full Netflix subscription for life.

    ReplyDelete
  164. My word verification to post to this blog is coincidently "stain". Thats what the CEO remind me of, a stain on my dogs ass. Give your service to Canada for free for a whole year! Wouldn't make a difference to me nor the majority of Americans, but don't bite the hand that feeds you. Working well into the corporate world, I know for a fact every one of these posts will be read. I want a video of your wife sticking a baseball bat all the way up your ass, then you can call us self-absorbed all you want. K thanks douche.

    ReplyDelete
  165. Quote from the CEO in July 21, 2010 Financial statement

    "it's difficult to license more streaming content on such short notice, so we split the upside from lower shipment growth between marketing, which drove more subscriber growth, and earnings. Looking forward at the next two quarters, we'll be investing the upside in the combination of streaming content and marketing as both drive subscriber growth. If we find enough content deals where the terms make sense to us, we'll be spending lots more on streaming content. Otherwise, we can spend more on marketing. Either way our goal is to continue to drive growth and deliver earnings consistent with our guidance."

    ReplyDelete
  166. Yes you are correct you blew it with the crappy movie selection.

    What you need to do is explain to people that your service will not be worth the monthly fee until you have the same selection that the US has.

    ReplyDelete
  167. So rather than spending the money to create a service that is worth while you simply decided to spend the money on marketing and sell snake oil.

    Sounds like you don't know anything about business.

    ReplyDelete
  168. Glad Netflix is in Canada.

    I wish you'd carry current tv shows as soon as they air on tv. Any reason you can't do that and offer a $30-$40/month plan for new stuff?

    ReplyDelete
  169. you American truly are self absorbed. The only reason that Canadians are being charged less is because currently there is only about 1/10th of netflix content available for Canadians.

    If anything the price for Canadians should be reflective of the selection compared to Americans. Netflix truly dropped the ball rushing this one to the market without first attaining adequate content.

    Like many others I will definitely be canceling my subscription in a month. Perhaps down the road when the Canadian library grows close to what it is in the U.S. than I will join.

    ReplyDelete
  170. Do not worry about the media. Big Media in Canada is owned by oligarchs (Bell, Rogers). I will be surprised that if you did not get any negative coverage.

    Welcome to Canada, add more movies to your collection.

    By Canadian standards, your monthly rate is cheap.

    Politically, Canada is lot different country, bring in Canadian collections as well as you forward.

    ReplyDelete
  171. Don't worrie about it. welcome to Canada , I'm extremely happy you have come to Canada and you're streaming is awesome. thank you

    ReplyDelete
  172. So they acknowledge that they blew it because they got caught - they fail to address the fact that they needed to hire actors because the selection sucks.

    ReplyDelete
  173. You guys blew it with the less impressive content selection.

    This is not the best way to launch in Canada. Lot of disappointments on the content selection front.

    ReplyDelete
  174. Not one Marvel Comics movie. Wack.

    I get more fun on sprnch.com for free.

    I know its Canada and US laws not Netflix fault but... still...

    ReplyDelete
  175. I saw the headline WE BLEW IT and thought this was about Netflix's master plan to make the site less social.

    Bring back the friends page, at the very least.

    ReplyDelete
  176. talk about blowing it............not with the stunt but with the crazy low Canadian selection. What a gong show!

    ReplyDelete
  177. DEAR NETFLIX...

    My wife and I recently came back to Netflix for streaming on the Wii, but the parental controls are so inflexible and weak that I don't know if we can justify the cost for the lack of features.

    We love the service. We love the content, but it's not useful in our home if the parental control feature is barely functional. Surf the web and look for people saying the same thing - this is rendering your streaming feature useless for families. And that's a big part of your makeup.

    I don't care about you calling Americans self-consumed or hyping up extras to sell your product. It's not smart, but I don't care. But if your service isn't usable, we're going elsewhere. It's sad when the advice I've been given is either "you'll have to get a second netflix account for your kids" or "you'll have to lock up your Wii Netflix DVD and make the kids ask for it." Is this the best we can do?

    You have the programmers on staff to fix this - please do!

    ReplyDelete
  178. The truth hurts, doesn't it - you silly, self-absorbed Americans???

    HAHAHAHHAHAHA.

    ReplyDelete
  179. Okay, I'm canadian who lives in a rural area, and frankly, this service ROCKS! It's time for my fellow canadian's to pull their heads out of their collective A$$es's. As canadians, we cried for over 5 years, stating how badly we need a streaming service like netflix. As well, left right and center, Physical rental places are going out of business because:

    A. They charge to much
    B. Physical media is dead
    C. Late charges were a theft/con job in themselves
    D. Distributing physical medium, and asking people to return it is draconian in a socity where we have had compressed codecs for OVER 10 years.

    Netflix comes along, licenses medium, takes a chance in canada, and offers us almost unlimted streming for $7.99 a month, the price of one rental in a physical movie store...and what do we do??? We bitch about it?? What the hell, I've been signed up for this service for 3 days now, and the selection is AMAZING!! If you learn how to serach appropriately, and take the time to watch some other movies that may not be mainstream hollywood, and you'll find a WORLD of amazing selection on here!!! The foreign stremaong alone is SUPERB, and f you have kids, the high amount of streamablew kids selection is amazing.

    It's instant, affordable, and keeps you from doing things you may not want to do in the digital world, I see this ALL as a positive.

    As you do, I look forward to the Linux solution as well, but until then, its an amazing service still.

    ReplyDelete
  180. You guys blow alright! What the hell.... so far I'm not able to watch Devils Advocate, JFK, Varsity Blues but I am able to watch some 20+ year old movies?

    For $7.99 a month?

    Smoke more crack if you think I'm paying that after my trial runs out!

    ReplyDelete
  181. Who cares about some dumb publicity stunt, when is the selection going to be on par with other Canadian DVD rental services?

    I went through my Canflix rental history, and I did a search on the Canadian Netflix site for every single disc that Canflix shipped me during all of 2010.

    The results? 61 discs were unavailable on Netflix, and there only were 8 that they actually had. Wow! Even though Netflix is 1/3 the price, I think I'll be sticking with Canflix for the 8x the selection!

    ReplyDelete
  182. Can not believe that the Americans are complaining over a dollar difference in price. Maybe they should come and try buy electronics here, or a car, pretty much everything else that we pay through the ass for they get down there for way cheaper. Its a F;n Dollar. So if you payed 7.99 instead of 8.99 but also got most of your content removed would you be happy over the price then? Just wondering..

    ReplyDelete
  183. I can't find ANYWHERE to contact NETFLIX on their website. I don't want to wait on hold for an hour just to SUGGEST A MOVIE! It used to be that you could suggest a title to netflix through a form on the website, now, not anymore?

    WHY NETFLIX? One of the reasons I use you is because of your huge selection. Why isn't there a way to suggest addition of titles anymore? Don't you WANT to know what your customers want? I'm giving you valuable information by suggesting titles.

    ReplyDelete
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    ReplyDelete
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  186. Yeah, you blew it when you removed the friends feature. Hope one day you own up to that mistake as well, douchebags.

    ReplyDelete
  187. Wow! There are plenty of customer comments here. Hope you listen Netflix. I'm in the US and have had your service since it came out. The Watch Instantly movies are really bad. BUT I do enjoy your service due to convenience & price.

    ReplyDelete
  188. You blew it when you removed the Friends feature

    ReplyDelete
  189. Why did you take away the friend feature?? I'm not paying for Netflix anymore. I finally talked my friends into it and now I can't even contact or interact with them. Comcast is coming out with something similar and I'm switching.

    ReplyDelete
  190. The problem I am already finding with Netflix is that I have searched over the past two days for about a dozen different titles of "Flix" I would like to watch, but none of them are available!!! Booo!

    ReplyDelete
  191. Not only did you blow that, but you blew it with instant Lost! No Lost, No Money for you! Your idiots!

    ReplyDelete
  192. your forgiven, but you need to vastly expand the catalog or I am going to stay with my zip.ca account. as is you have like 4 movies. seriously, expand the catalog or I am out after my free month.

    ReplyDelete
  193. The "extras" said they were told to talk to the media - they didn't make a mistake.

    ReplyDelete
  194. We signed up for the service, but the selection really sucks. no ciminal minds, no new movies, no star trek, no star wars.... and it goes on.

    ReplyDelete
  195. I agree with jrr. WHY IS FRIENDS FEATURE GONE???

    ReplyDelete
  196. I agree with jrr. Forgiveness in exchange for friends feature return.

    ReplyDelete
  197. Hi,

    The selection for Canada is very bad all the good movies are available only at netflix.com ( the US site ).

    Example: Iron man 1 and 2 are available in the US but not in Canada .

    Canadian are 2nd class world citizen I guest !!!

    ReplyDelete
  198. Offer high quality but cheap replacement & original laptop batteries,buy laptop battery for your Acer, Compaq,
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    ReplyDelete
  199. The Canadian pricing looks like it reflects the choice in movies. That being said, but I understand that netflix canada will take a while to set up. In the meantime, I'd definitely pay 8.99 for the netflix US range of movies/tv, with the mail option.

    ReplyDelete

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