Thursday, September 23, 2010

Apologies

My Big American Foot is in my mouth. Yesterday, I made an awkward joke with a reporter in Toronto about Americans (like me) being self-absorbed relative to Netflix pricing in Canada. I was wrong to have made the joke, and I do not believe that one of the most philanthropically-minded nations in the world (America) is self-absorbed or full of self-absorbed people. The pricing Netflix is offering in Canada, $7.99 per month, does not include any DVD-by-mail option, and that is why it is cheaper than our $8.99 USA plan which has both DVD-by-mail and streaming in one plan. We are looking at adding a streaming-only option for the USA over the coming months. My apologies to anyone offended by my self-absorbed comment. Sincerely, -Reed

643 comments:

  1. I'll accept your apology when you allow Watch-Now to play on Linux.

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  2. How about bring back that friends feature and we'll forgive you asshole!

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  3. Too late, subscription canceled. Ciao.

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  4. Time to look for a new movie service-you just got caught saying what you (and your management team) think.

    As both consumer and a business owner. I've learned over the years if a vendor doesn't respect its customers their is little value to be had in the relationship- price, convince or not.

    You view your customers a rubes to be manipulated not the kind of company I want to spent my money with.
    Yours truly,
    MFG

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  5. Good for you that you make enough money off all your silly "self absorbed" American customers that you can afford to be so arrogant in how you talk about us. Blockbuster just filed for bankruptcy.... Netflix can be next if we all switch to their service instead. Maybe you should try an apology that is NOT buried in an obscure blog page.

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  6. wow. ppl need to chill the F out.

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  7. I actually went to NetFlix today to copy/paste your comment in a note to the company and let you know my thoughts. As I am sure you know as the CEO, company attitude starts from the top down.

    I stumbled across your blog and your apology. I would suggest a more appropriate response would be an apology email to all NetFlix subscribers (rather than a buried blog post).

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  8. You do realize the only way you can atone for this gaff is to immediately offer $7.99 service to the American subscriber base. Anything short of that and your apology will be considered to be disingenuous and therefore worthless.

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  9. #1. Know when to say "this is off the record".
    #2. Know when that means "squat".
    #3. Know that whatever you say as a CEO of an international company with a heavy geek following will be tweeted, facebooked, blogged, processed, and repeated a billion times over.
    #4. Know when it's time to come up with something that means you are sorry. Look to the industry leaders in customer service. Emulate them.

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  10. Self-absorbed, indeed. And this is passed off as a joke? The "apology" is hidden in the Netflix blog? I only found out about it by calling in my complaint to customer service. I can't express how disappointed I am...

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  11. Wow, nice arrogant comment Mr. CEO. I've now canceled my Netflix account.

    I guess I'll take my self-absorbed-money-paying self and sign up with one of your competitors!

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  12. I also find the comment insulting, however, I do enjoy the service and am willing to let it drop. Just wanted to put my 2 cents in. Sometimes we just let our guard down, it happens

    CHH

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  13. Dear Americans: As a brand new Canadian subscriber to the service, I can honestly say that you guys are getting a far better deal for $8.99 than we get for a buck less.

    We don't have DVD by mail service, and the online streaming selection is a fraction of what's available south of the border. In fact, it's an embarrassingly underwhelming launch.

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  14. Thank you for your apology. I have been a subscribe almost since the start of Netflix and a fan of Reeds.

    I almost fell of my chair when I read the comment about self absorbed Americans and how you can charge Americans more...in these difficult economic times any dollar I can save I do...

    I understand mistakes and accept your apology but would recommend you put your statement out to the press so more people can see it...DC in St. Louis...still a netflix subscriber....!

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  15. You wouldn't have said it if you didn't mean it. I'm not so self absorbed as to not be able to track down this blog and comment.

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  16. This comment has been removed by the author.

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  17. When the "streaming-only option" idea (which you just came up with today) goes into effect for the U.S., will Canada's price be lowered again so that they'll continue to be offered the "lowest price in the world?" Why would stockholders put up with a CEO who is so destructive to the company?

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  18. I found this buried apology only by calling Netflix Customer Service and being told about it. Geez, it better hit Yahoo, Google, Wall Street Journal, etc. tomorrow. As a Customer and Share Holder, I am appalled by the CEO's comment. Shame on you, Reed.

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  19. I don't blame you actually, most americans ARE self absorbed, but not all of us. There are some of us that actually are all in all good people. And try and make the world a better place around them. But its the retards in this country that gives us Americans a bad name.

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  20. As an american let me say that I'm far too self-absorbed to care what someone from the nice company who sends me dvds every week said to someone in Canada.

    Anyone who cares at all about this is a crazy person, but please bring back the friends feature!

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  21. My account has already been canceled. I will find another company to spend my money on.

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  22. I love netflix. I use streaming constantly. I recommend it to over 300 students per month. I do take offense to being called "self absorbed".

    Way to bite the hand that feeds you.

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  23. The unfortunate part is that I was a big supporter of the company and was very impressed with the level of customer service; I even got a few friends and family members signed up.

    This was obviously not a "mistake" comment, he made it outside the U.S. and never thought anyone would hear it. This is one of those "whoops, I got caught" apologies, not a sincere admission of a mistake.

    What a shame. I'll be informing everyone I encouraged to sign up about this. Off to Blockbuster...

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  24. Just cancelled subscription, bud.

    You know that saying about biting hands that feed and all that?

    Or maybe you're just too self absorbed to know that one.

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  25. Who do you people think you're kidding? Your reactions to his statements only serve to betray your patronizing self-importance. The only people in the world who don't think North Americans are self-absorbed are North Americans.

    It just shows how repressed and, yes, self-absorbed this society is that things like this require an apology at all.

    Two words people: Grow up.

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  26. Wow -- I see a lot of people need something to get their panties wadded about today! Glad the world has no greater issues to concern itself with than a clumsy joke. (Though RobbAce makes a good point about Watch Now support for Linux; come on, show some love!)

    Seriously, people, grow a sense of perspective here. Reed H. said something flip, forgetting that a lot of people have no sense of humor; he apologized; move on. And in case it needs to be said in some way more concrete than my continued patronage for going on seven years now: Netflix rocks. Anyone who'd deprive themselves of the pleasure of red envelopes in the mail just because they took umbrage at a random comment needs to step away from *all* their screens and seek their missing grip.

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  27. @ Joe Besser: You said it best, well done.

    One person's comment does not the truth make. However, getting the fact that you're getting so defensive about it may indicate that there was actually some truth to it after all...

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  28. James
    Its 2 days old the fact is this is the best we have and it will get better.Look at the history of services in canada they have started far far worst then this line up.To say its underwhelming launch what were you expecting for launch your not going to get a great line up right on the first day.

    Jayme

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  29. Now I will never consider your product. Ya did blow it and lost me as a potential customer.

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  30. I like Netflix. I think you've made very good decisions in regards to the streaming content. I have no intention of quitting Netflix.

    I wouldn't be interested in having a cup of Joe with you because of your simplistic and stereotypical views of your customers--but that has nothing to do with the quality of your service.

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  31. Reed

    As a US citizen, your joke was lighthearted and funny, and the unintended mild criticism is fair. We are frequently a self absorbed country, and we don't give nearly as much as a percentage of GDP as some other much less well off countries.

    I'm sorry that your company will have as much unintended blowback from your off the cuff comment than it should from some self absorbed and stuck up Americans.

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  32. The selection of movies in Canada is so awful you should be charging $1.99 a month

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  33. To all the people saying these cancellations prove his comment accurate:

    You do realize this is a voluntary subscription, right?

    I don't make a habit of sending money to companies and individuals who insult me. It's not self-absorption; it's the ability to freely decide which product or service you'd like to spend your money on.

    Are some Americans self-absorbed? I'm sure they are. Should head of a corporation that relies on Americans for his salary paint his entire subscription base with the same insulting, broad brush? Not if he wants to keep his customers and his job. But, I guess he was too self-absorbed to realize that.

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  34. Wow, talk about getting your panties in a bunch over nothing!

    You can tell he intended it as a joke when he said it, and he even appologized for it.

    Ironicly, if you didn't get the joke, you might fall into the popular stereotype of Americans that he was poking fun at.

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  35. Colin, just how much did the United States spend in money and lives protecting much of the world from the Soviet Union's desire for decades? Which country's citizens provide billions in donations in addition to that of the government?

    You are as bright as the CEO in urinating over what this country has sacrificed.

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  36. Reed, don't let the self-absorbed jerks get you down.

    I've been a subscriber to Netflix forever, and I'm going to continue to subscribe. Even as an American, I think your off-the-cuff comment was both funny and, yes, a bit true.

    I'm tired of bland, PR-muzzled CEOs.

    You keep bein' yourself and keep making both Netflix (and from what I've heard, Netflix work culture) great.

    To those of you foaming at the mouth: it seems that you're looking mighty self-absorbed. Get some thicker skin and a sense of humor.

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  37. You toadies that are making lite of the situation and even being as rude as this CEO by deliberately insulting people, hope you got enough money to cover all the canceled subscriptions, because you're not helping your man get those subscriptions back and I doubt he really needs toadies kissing his behind. He'd rather have subscribers.

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  38. Why the heck is everyone getting their panties in a bunch over this? Look around. What the man said is true! We Americans are some of the most self-absorbed jerks in the world. I'll admit, I've got quite a few "self-absorbsion" tendencies myself, and it's our American culture that does a great job of fostering it.

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  39. Your toadies seem to think we ex-customers are "self-absorbed Americans". Therefore they must think you really meant it when you said Americans are "self-absorbed".

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  40. You sound like such an ass, and you are a CEO? DOn't you have a fiduciary responsibility to your shareholders to conduct yourself in a professional manner? Why would you make a joke when the interviewer was asking you a serious question pertaining to fees? Maybe $120+ a year is a joke to you, but in this economic climate, it's a lot of money that we don't have to pay to your company. There are alternatives, remember. Your apology is lacking in sincerity and I do not accept it. If you resign, I will truly know you are sorry. It is the right thing to do for the shareholders and the customers. If you don't resign, you are showing that you are truly self-absorbed and not looking out for the shareholder's interest or customers. Another alternative is to offer free 6 months subscriptions to all those self-absorbed customers who have supported the company.

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  41. Thank you for reminding me to cancel my account! The 'Americans are self-absorbed' comment is an insult and not a joke. From my perspective, apologizing after the fallout means that you are sorry for offending and losing customers like me in retrospect, and what you said up front is probably your real perspective.

    Also, FYI: I really don't care about a dollar or two difference in prices, it was your insulting comment about Americans that prompted me to cancel my account.

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  42. ex-customer effective EOMSeptember 23, 2010 at 5:03 PM

    You sound like such an ass, and you are a CEO? DOn't you have a fiduciary responsibility to your shareholders to conduct yourself in a professional manner? Why would you make a joke when the interviewer was asking you a serious question pertaining to fees? Maybe $120+ a year is a joke to you, but in this economic climate, it's a lot of money that we don't have to pay to your company. There are alternatives, remember. Your apology is lacking in sincerity and I do not accept it. If you resign, I will truly know you are sorry. It is the right thing to do for the shareholders and the customers. If you don't resign, you are showing that you are truly self-absorbed and not looking out for the shareholder's interest or customers. Another alternative is to offer free 6 months subscriptions to all those self-absorbed customers who have supported the company.

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  43. I can't believe you made that comment about Americans being too self-absorbed to notice that Netflicks is charging Canadians less for their service! I just may switch to Blockbuster...perhaps then I will also get the newer movies more quickly!

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  44. I remember when Canada's Launch for movies on X-Box live were old and the few tv series they offered was dismal. Now it has finally gotten better so I can only imagine netflix canada will too.

    Its keep the wife out of my hair as she watches some old classics she missed or never seen. And my son loves it, has almost every thomas and friends ever made on it.

    Can't wait until you add the xbox live support for us too and 7.99 is well worth the price.

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  45. As a major CEO, you chose to make a "joke" that puts down Americans as a whole instead of giving a real (or even plausible) reason like in your apology here? Why? Did you really think that was even close to "funny"?

    Too late... I already canceled my account...

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  46. Whether or not americans are self-absorbed IS NOT THE ISSUE. The issue is that this CEO is using COMPANY TIME and COMPANY ASSETS THAT THE PUBLIC OWNS to make assinine comments and not perform his job as outlined. His job is not to try to be a comic or funny or witty. If we wanted to laugh, we would read a funny book or watch a funny movie etc. We don't look to our CEOs of public companies to entertain us with dumb comments. Your job is to run the company. This guy has an inflated ego and an inflated hair-do and should resign. As a CEO myself, that's what I would do and not put the investors in jeopardy.

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  47. Is Netflix too self-absorbed to notice the minority customer base of Deaf & Hard of Hearing? I'm still waiting for the streaming to be captioned and indexed in order to be searched by CC. But the CEO is self-asorbed by the profits to notice a source of possible customers.
    I know you have some already captioned, I know that they were originally captioned by caption services prior to you announcing YOU were offering it on that few 100. Some updates to the progress & percentage of library having captions and way to search only captioned titles is needed. I was a subscriber, but canceled due to using that as a vehicle of change indicator of services needed. Did you notice?

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  48. To be quite honest Americans are self absorbed. I am an American so I can say that. We want what we want and don't mind paying too much for it. The reason most people are offended is because they know it's the truth. Maybe he shouldn't have said it to a reporter but he said it so let's move on. Sticks and stones my friends. I won't cancel my subscription just because of it.

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  49. 4:49 PM
    What are you talking about its not that awful.Many of these movies ondemand are $3.99 that just for one movie.$7.99 is a very good price for a good selection.

    Jayme

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  50. Steve Martin was right, comedy should be left to the professionals. This comment was sarcasm, not comedy. Clumsy remarks from a person who should know better.

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  51. Seriously people, grow up. He made a silly off the cuff comment and acted like a man and apologized. Was it stupid? Yes. Is it something to pick up your toys and go home over? No. As a veteran of 2 wars, I can see it was a mistake, and I've been shot at for this country.

    Get over it.

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  52. Money talks, bs walks. We don't care about your BS apology after the damage was done. Step up to the plate and show us you are sorry, by forfeiting your salary and options. And donate them to one of those American charities that are powered by so many of us self-absorbed volunteer americans. You don't have the balls to do such a thing because you are a selfish prick.

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  53. Does no one notice that the first sentence in this post is "My Big American Foot in is my mouth."? It should be "My Big American Foot IS IN my mouth."

    But no, you are all too busy bickering to each other like self-absorbed assholes.

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  54. Talk about being self-absorbed. This guy has a blog as if someone should care about what he thinks and says outside of official SEC documents for NFLX. Get a clue buddy. Nobody care about your opinion outside of your duties as a CEO for NFLX.

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  55. Talk about being self-absorbed. This guy has a blog as if someone should care about what he thinks and says outside of official SEC documents for NFLX. Get a clue buddy. Nobody care about your opinion outside of your duties as a CEO for NFLX.

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  56. CEO is so busy and so self-absorbed, he didn't have time to proof-read his post. The first sentence has a grammatical error. Yet another over-paid CEO who doesn't even have a grasp of the English language when conducting interviews, or written letters, and no ability to edit themselves as they are speaking to an interviewer.

    You have to be on top of your game to run a company, and you routinely fall short of that. Please resign already and save the shareholders the impending shareprice decline that will probably start as soon as tomorrow as a result of your buffoonery and unprofessionalism and lack of sense of humor. Although you must have a good sense of humor to walk around in a bizarre haircut like the one pictured in the article. Is the Gumby look back in style?

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  57. 1) to all people saying he's a bad CEO, look at the stock price. He's a fantastic CEO.

    2) to everyone saying you are quitting Netflix's really great service because of one minor joke (slash truth), you are retarded.

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  58. Here is his direct email if anyone wants to send him an email:

    reed.hastings@netflix.com

    This message is to the CEO of Netflix

    1. If you truly feel bad, then you should make a public statement and not try to bury this somewhere in the internet for us "self absorbed"
    Americans to find it.

    2. In your statement you said, :"I WAS WRONG TO HAVE MADE THAT JOKE."
    How is that a joke? Is it funny to call your customers "self absorbed"? Do you really expect to come off as sincere? Most people are not that stupid, contrary to your opinion.

    3. At least hire an adequate PR firm to do damage control from that stupid stunt you pulled in Canada and for your stupid comments.

    4. "Your an ASSHOLE", and please don't take that as a joke.

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  59. Mr Hastings,
    I just found out about your interview via http://www.hollywoodreporter.com

    I just canceled my account with your company. Your an incredible fool sir and I am hurt by what you have said. I resent you. You deserve nothing from me.

    John Malis
    Massachusetts

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  60. Love your company. Chose it over cable tv. I'm too poor not to be self-absorbed, but I'm curious enough to read international news. I'm drastically reducing the amount of money I send your company.

    Signed,
    Self-absorbed, bitterly-clinging American

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  61. I heard Blockbuster is now rescinding its bankrupcy filing.

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  62. Dear American sheep,

    The CEO was right about you, just keep paying your hard earned dollars to Netflix. HA HA HA what a bunch of jackasses!!!!!

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  63. How dare you make fun of Americans and their big feet.

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  64. Blockbuster once thought they were too big to fail also. You'll be gone soon.

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  65. I'm satisfied. That's all I wanted. I don't even care if it's sincere or not. Netflix provides a great service AND employs Americans. I respect that. I just didn't like the comment--then again it's hard to read "tone" sometimes with an off hand comment. Thank you for the apology, Mr.Hastings.

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  66. New Netflix Quiz Show Commercial:

    Host: if you multiply...
    Contestant: the square root of 19
    Host: Correct

    Host: what is the opposite of purple...
    Contestant: blue
    Host: Correct

    Host: what company's CEO has lost millions of dollars in subscriptions by mocking his company's customer base...
    Contestant: Netflix
    Host: Correct!

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  67. Well I'm not so self absorbed that I couldn't take the time to cancel my account AND write a nice email asking about 200 others to do so as well and to keep forwarding the email.

    If you are arrogant to your customer base you do not deserve them.

    Buh Buh

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  68. Instead of commenting, call. I did, and the results were pretty good.

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  69. Your Membership Has Been Cancelled Your account was cancelled on 09/23/2010.

    Reed, you sound like you have way too many customers to handle. I'll spread some of my wealth to Redbox. Bye-bye greedy corporate ungrateful asshole. Always remember, everyone in business is replaceable. You are replaceable and so is your service.

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  70. Reed:
    When in the media spotlight, follow all of Steve Swasey's instructions to the letter and smile a lot. You'll be fine.

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  71. When I called in to Netflix customer service to talk with someone about the "self-absorbed" comment, I spoke with someone named Norman.

    I explained to him that I love Netflix and have no problem with them offering the Canadians a discounted deal (it's actually really good business-sense in a new market), but that I didn't appreciate the comment that we wouldn't notice because we are so "self-absorbed".

    I told him I am tired of CEO's talking about people they don't know and that I don't appreciate it. He was kind and supportive at first, and then he hung up on me. :)

    Yup, score another one for Netflix PR.

    I'm not going anywhere and don't plan to cancel Netflix, but if the CEO and Norman treat me like that again, that will be the third strike.

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  72. Well, I called Customer Service and spoke to some hippy chick named Jaylene (spelling?), who kept sayin' "cool this" and "cool that" in response to everything I said. Anyway, she assured me that Netflix IS NOT giving reduced subscription rates to anyone in the US, regardless of their complaints. She said their automated service won't allow such a discount. So, was she telling me the truth?!

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  73. Mr hastings you have ZERO credibility,joke my ass. Just cancelled.

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  74. I am self absorbed. I am an extremely busy small business owner that does not have time to check and see what an AMERICAN corporation is doing in Canada. Further more, I do not have time to run a 'price comparison' to keep a corporation 'honest.' If an AMERICAN company wants to charge AMERICANS MORE, and add an insult to injury by labeling us as self-absorbed then my prediction is that company will falter like the Enrons and the other 'self absorbed' wall street companies that came crawling to the AMERICAN people for a bail out. Truth is usually hidden in satire, so Mr. CEO Reed, you can take your big AMERICAN foot out of your mouth because you will need it to trample us AMERICANS under your feet because after all, aren't we the 'little people' that you guys mock? Oh yeah, that's right, you have to go to Canada to mock us. Well while you're out in Canada talking about the self absorbed AMERICANS, we are building a coalition to boycott your company. That will save you the trouble from having to worry about us AMERICANS. I am taking out an ad in the ARIZONA REPUBLIC highlighting your comment, and encourage others to do the same in their state.....

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  75. I just called your customer service call center. While I am very impressed the way my call was handled, and as a business person I recognize the quick finesse, action and details it takes to get folks prepared to actively handle customer complaints about such a PR debacle, your inability to surface this information VISIBLY, PROACTIVELY on your site, via Email via social media ... is inexcusable. Get this apology out there.

    The fact that Facebook has been down has probably helped you.

    The fact it's on the front page of Drudge, not so much.

    So disappointed and will look to an alternative - pray for an alternative. Or fire your CEO.

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  76. Oh man, someone made a broad, sweeping comment about people who share my nationality! The guy who said that should resign from the company he created and elect to drop his salary and give everyone who had their precious feelings hurt 6 free months of movies and apologize more sincerely and I'll go to Blockbuster and how could you say something like this etc etc etc.

    Calm down. It's just an off-color joke. He is not a terrible CEO (check out stock prices and company growth), and this is the first interview I've read where he's said anything remotely offensive. He slipped up once. Should he pay for his mistake by forfeiting the company built from the ground up?

    If you answer yes: Next time you make a mistake, quit your job and sell your car and cut off all ties with your family and apologize for your mistake better and give everyone you offended some money for their trouble.

    If you answer no: Congratulations on being more forgiving than your random internet denizen.

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  77. ANY POSITIVE COMMENTS LEFT ON HERE HAVE TO BE FROM THE COMPANY ITSELF.
    'NO HARM, NO FOUL'

    'NOT ENOUGH TO CANCEL MY MEMBERSHIP'

    'WE SHOULDN'T GET OFFENDED'

    GIVE ME A BREAK. AN AMERICAN COMPANY TRASHED THE PEOPLE THAT GAVE THEM THIS COUNTRY. WE COOK THEIR FOOD, WE DEFEND THEIR HOMES, WE BUY THEIR PRODUCTS, AND THEIR CEO INSULTED EVERY SINGLE AMERICAN. NETFLIX CAN BURN, I'LL BE SURE AND BRING A GALLON OF GASOLINE TO TRY AND EXTINGUISH THE FLAMES

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  78. Thanks for getting rid of all those stupid, self-absorbed Americans who have no sense of humour and cancelled their accounts. We Canadians appreciate the better access to your servers!

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  79. Sorry, too late. You opened a window into your mentality and now your stuck with it. Hey, at least you sold a bunch of stock before making such a stupid statement, right?

    I sense the massive resurrection of Blockbuster in the near future. They got my business within 10 minutes of canceling my Netflix account, and I sincerely doubt I'm alone in saying that.

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  80. Ditto.. But I will sign mine
    R.G. Rumohr

    Anonymous said...
    I actually went to NetFlix today to copy/paste your comment in a note to the company and let you know my thoughts. As I am sure you know as the CEO, company attitude starts from the top down.

    I stumbled across your blog and your apology. I would suggest a more appropriate response would be an apology email to all NetFlix subscribers (rather than a buried blog post).

    September 23, 2010 3:53 PM

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  81. braynf------

    youre just made because canada sucks. don't hate america because you guys are inferior!!!

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  82. Putting this in perspective, this same dialogue would happen if a CEO said this about let's say England versus Germany .... or France versus Belgium ....

    So this is not a unique response that Americans are upset.

    We aren't the only country that feels patriotic or would be offended if roles were reversed.

    A basic caveat of PR training - it doesn't matter what your INTENT is.. what is matters is what you actually SAY.

    That's why the words that come out of your mouth with a journalist can bite you. And why PR folks can make wonderful money saving CEOs and others from their own stupidity.

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  83. Who can hate America, you guys are so entertaining.

    That so many of you are freaking out and cancelling accounts because of something a stupid suit said is just proving his point is true. Classic!

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  84. I believe you meant what you said. You have a typical elite hate America attitude. I will cancel my subscription.

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  85. "My apologies to anyone offended by my self-absorbed comment."

    Really? That's all you've got? Initially, I was only annoyed by the joke but that is, perhaps, the weakest apology ever. Honestly, I could care less that Canadians pay a lower price for an inferior product but to take a verbal dump on your largest customer base and then try to shrug it off with a mumbled, "Oops, my bad" is the height of arrogance. Or self-absorption.

    Anyway, gotta go. The cable guy is here. Hey, look at all these movie channels....

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  86. Reed,
    You had better learn that we Self-Absorbed Americans are really pissed off at elitists. You had better try something different than an obscure post in the company blog, lest you be considered one of them.

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  87. Wow what a crazy day....sign up for Netflix just to find out the owners and operators are a bunch of D-bags. I will forgive Reed because thats the American way (no offense to you Americans who are that way but he is kinda telling the truth). What i wont forgive is the piss poor selection of titles up here.
    If the selection of titles dont improve drastically I will be canceling tout suite!!

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  88. Reed,
    You had better learn that we Self-Absorbed Americans are really pissed off at elitists. You had better try something different than an obscure post in the company blog, lest you be considered one of them.

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  89. signed up with Blockbuster, let's see if they know how to treat their customers better.

    I don't care if you offered a year's free subscription to those of us who canceled September 23, 2010, I wouldn't come back if you PAYED me to come back.

    ex-netflix customer.

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  90. Extremely offended and disappointed with this comment. Your guard was down, and you said what you really think. To suggest otherwise now is disingenuous and furthers the insult. This "self-absorbed American" thinks you suck, sir. How about showing some of that generous American spirit and giving your idiot, sheep-like customer base (oh, I'm sorry, I meant self-absorbed customer base) a free month of service as an attempt at making atonement for this incredibly sucktastic gaffe? I'll not be holding my breath...

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  91. There is hilarious irony in this whole uproar:

    Y'all must be *really* self-absorbed to take such offense at his comment!

    ReplyDelete
  92. Hastings: How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed.
    But not so self-absorbed we don't read the news...
    Glad I saw you apology --- but I had to look for it but not for the insult.

    ReplyDelete
  93. I just read this post "Dear Americans: As a brand new Canadian subscriber to the service" was this guy a hired Canadian actor?

    ReplyDelete
  94. I could give two shits if you think I am 'self absorbed'. Just keep your prices low and keep doing your damndest to bring newer releases across the wire and I will stay a customer ;)

    ReplyDelete
  95. Speaking to you dumbass, ISeptember 23, 2010 at 7:29 PM

    Fuck off you arrogant dink. I hope the board fires you. You run a company that offers a great service. I enjoyed streaming. However, I will not pay my hard earned AMERICAN dollars to a guy who goes out of the country and disparages his customers and countryman. I don't have to spend my money with you and will no longer. I'd rather give my money to charity rather than to you. Good Luck and No, I do not accept your half-ass apology.

    ReplyDelete
  96. Everybody who is unhappy with the Friends feature being removed should pick up the phone and call Netflix Customer Service: 1-866-636-3076 or 1-866-716-0414

    Since they have no Email for Customer Service, you are lucky that they cannot shoo you away with a canned response.

    They need to pay $$$ to the Customer Service Reps to talk to you. Only then will the CEOs pay heed.

    If you talk with them for 1 hour (or say 1 call every day :) ), they lose more than your 1 month's subscription.

    I don't believe that Netflix reads what is written here.

    Another way is to buy 1 share in NFLX, which allows you to go to the annual shareholder meeting, where you get to direct your questions directly to the CEO.

    Say they pay a customer rep $10 per hour.

    And you subscribe and pay $8.99 per month.

    Now this way you are causing Netflix to suffer more, than if they would have conceded.

    They expected to lose only your subscription.

    They never expected that they will need to hire more Customer Service Reps = more $$$.

    A suggestion: best to call when there is longer hold time :)

    Netflix is being so CHEAP and doesn't want to hire an Entry Level Computer Science Undergraduate to "maintain" the Friends features.

    It will just take 1 engineer to keep the Friends Feature going as is.

    ReplyDelete
  97. Pitiful. I'm surprised I even found the buried apology considering I'm so self-absorbed. I'm even more surprised you didn't apologize for Americans as a whole ... everyone else seems to be. It's about time I get off my self-absorbed behind and find another form of entertainment.

    ReplyDelete
  98. Other posts from the your blog, when you removed Friends feature:

    With the Friends feature gone now, I didn't see any reason for me to leave my movie reviews available either. I went in and deleted all of them.

    If Netflix benefits from your reviews, but removes features people like, remove your reviews.

    Netflix is a $1,000,000,000 a year company. It isn't like they couldn't afford to keep the Friends feature going.

    ReplyDelete
  99. Since there is no recent location to register discontent with the loss of the Friends features, I will leave it here. This is a mistake to remove the ability to connect with other reviewers find movies through their experience. Please reconsider.

    ReplyDelete
  100. I am so self-absorbed that I started thinking about MY SELF-interests today and I decided that it is in MY best interest to save my money by cancelling the account. I will consider coming back if they offer 1 year free service. His comment was so insulting and so repulsive. He forgets that his 1 million $ salary comes as a result from his loyal customers. He should have used this interview as an opportunity to show gratitude and thankfulness to the loyal customers. Instead he used it as an opportunity to trash us. He is an ungrateful piece of shit.

    ReplyDelete
  101. I am outraged at the removal of the friends feature. That no notice was given is acknowledgement that it would be met with similar outrage.Really a loser move...no more touting netflix and getting freinds to join. I am out of here at the first possible chance. Outrageous lack of understanding of their client base.

    ReplyDelete
  102. I am truly disappointed that you remove the Friends feature. I used it to chose a majority of my DVDs. You could have at least told us when you were taking it down as I lost several lists that I was using to keep DVDs in that I didn't want to add to my queue until later now I lost them all. Very customer unfriendly.

    ReplyDelete
  103. bring back the friend section.
    bring back the lists feature.

    ReplyDelete
  104. Netflix, Why did you remove the Friend's feature? Way to piss off your loyal customers that contribute.

    ReplyDelete
  105. I just want to register my official complaint in regards to the Friends feature being removed. Many of the additions to my queue were because of what I saw that my Friends had liked. Absolutely ridiculous that netflix has decided to take a huge step back in the quality of the service provided.

    ReplyDelete
  106. I have lots of Friends and you fucking killed them.
    I've spent hundreds (yes, HUNDREDS) of hours making my lists and You Fucking Killed Them!
    WTF???

    ReplyDelete
  107. I do not care one whit about this. Another thing to buy? Whoopee.

    Since you removed the "friends" feature, I think your support and understanding of actual customer needs is near zero and getting worse. Netflix isn't my priority any more since "Friends" is gone.

    ReplyDelete
  108. Here's a question... what the hell is the point of rating movies anymore??? and reviews?? who the fuck cares if some random person reads it. they prob wont anyway since it'll be buried under 300 reviews. you do it so your friends can read and get ideas to watch the movies themselves...

    Your company is worthless!

    ReplyDelete
  109. I really could not care less about Apple TV. You know what I do care about? The Friends feature being removed. Thanks a lot for taking away a feature I used a lot for movie recommendations. I've loved Netflix for a long while now, but you're really beginning to kill it for me. Please bring it back.

    ReplyDelete
  110. I recently read a long post about how great Netflix was to its customers and how it should be a model to other companies in this day and age. Well, the whole community/friends issue is a black mark on that score. I loved the friends feature - my sister and I live halfway across the country from each other and we used it to share movie suggestions and to make sure we had the same movies upcoming in our queues, so that we would have them at home at the same time and could watch them together while chatting online. Like the previous anon, I'm very disappointed at the decision to forgo your own social networking functions and instead go for the useless facebook option.

    ReplyDelete
  111. I'm really disappointed you closed the community feature. I used it a lot to get suggestions for movies from my friend and my sister. It's too bad you decided to opt out of the social networking and opt into Facebook. I sincerely hope you change your mind, you've really done your customers a disservice.

    ReplyDelete
  112. 'If you can't laugh at yourself, who can you laugh at?'

    As an American and an almost 5-year subscriber, I said 'ha.'

    Thanks for the great service that is Netflix. If things continue as they are, I can look forward to being a happy subscriber for at least another handful of years.

    ReplyDelete
  113. No need to sign up any time soon. Selection is very disappointing, but considering the price it is worth a shot. I think it will take about 2 years before they get the message and another 2 years to update the selection. Typical for any new business - it it survives.

    ReplyDelete
  114. And by the way, I agree with the other comments lambasting you for not notifying your user base about closing the community features. I mean, that is BASIC customer service and you have completely FAILED. How hard would it have been to send one meager email out to your customers giving them a heads up? Notifying them via this blog that no one reads isn't enough, and you know it. You need to hire someone who understands customer service. I hope you lose a noticeable percentage of your users over this - I'm guessing you won't, but you deserve to.

    ReplyDelete
  115. How Netflix's Website can Satisfy ALL users:

    Has any of you guys used Yahoo! Mail or Gmail?

    They allow personalization of the site itself.
    ===========
    For example:

    In Yahoo you can switch to Classic Version if you don't like the New Version.

    In Gmail:

    Option 1: Switch to "Older Version"

    Option 2: Switch to "Basic HTML Version"

    Option 3: Add more Features to Gmail by selecting stuff you want from Labs (lots of features that can be enabled on demand) (you can add Calender, Docs etc)

    Option 4: Get your own Theme (changes background color) (or keep it at Classic Version)

    Option 5: Turn on or off Web clips

    ===========
    Since Netflix is so into "Personalization" for example their innovation into the field of personalized recommendations etc., I think its about time, Netflix gave users more options to Customize the site.

    For example:

    1. Some Users don't want to see Netflix's Prediction, fine then let them turn it off.

    2. Some Users want to give half star ratings (like 3.5), fine then let them turn it on.

    3. Some Users want to turn of Taste Preferences (since you can't clear them like you could earlier with Genres), fine let them turn it off.

    4. Some Users want more recommendations like it was earlier, fine let them turn on the feature: "More Recommendation less accuracy"

    5. (The biggest issue right now) Some Users want the Older look of the Movie Pages with all the Friend Features, fine let them switch to "Older Version".

    The list could go on and on....

    So if any one would like to phone Netflix with my idea above, please do so.

    (as I will not be calling Netflix)

    ReplyDelete
  116. This asshole is paid a $1 million dollar salary. You know the company is founed by a bunch of assholes when the salary is an arbitrary round number divisible by $10,000. It shows absolutely no thought, logic or consideration was given to the figure. It's just like, hey, $1 million sounds good and it's divisible by $10,000 so let's set that as the CEO salary and show the shareholders we don't really put that much thought into setting our salary levels. It's all monopoly money anyway when you run a public company. This is what you would expect from a lemonade stand company run by 9 year olds. Fucking amateurs. It's only a matter of time before Coinstar's Redbox dominates the rental and streaming market.

    ReplyDelete
  117. Ummm... who cares. Do you really think more people are interested in this than the friends (i.e. social networking) feature?

    The longer I'm a member of Netflix, the more I think you don't know what you're doing.

    I can't wait for a competitor to emerge. It's only a matter of time.

    ReplyDelete
  118. You know what would be nice for your customers? A blog site where customers could start a thread about what they thought was important. I don't care about Apple TV, but I do care about Netflix's inexplicable decision to remove our ability to click on a reviewer whose taste we share and see their whole set of reviews. I used to order a lot of movies that way. It really used to be helpful, too, to see how similiar a reviewer was to myself without having to click through to that reviewer's page, which of course I can't even do any more. What gives?

    Lately every time I log into Netflix some function has been removed without notice. What in the world are you guys up to?

    ReplyDelete
  119. Yay.. more ways to view (Ha.), yet you take away the community aspect... So basically now, this is like Blockbuster, but with no human contact what-so-ever. So basically, we can watch whatever we want on 98324752387528395 different devices, but getting recommendations (or even seeing what other people liked or not) from our friends (or even total strangers)? Nope.


    I guess I will start calling customer support every time I can't decide what movie to watch, and let them recommend some.

    I'm not sure where the person in charge of the business decisions went to school, But I would ask for my money back. 2 steps forward, 1 step back every time.

    ReplyDelete
  120. for those who asked: Why hasn't Netflix mentioned the removal of Community on the blog? It's because they KNOW it will cause a bunch of comments from pissed off people.


    They hope that nobody will notice it's gone if they just ignore the fact they removed it.

    Netflix sucks... I really wish their was someone with a comparable program (It won't be long. Netflix seems to be going backwards in time, giving other companies plenty of time to catch up.)

    ReplyDelete
  121. Andromeda, gato, Ramones.

    ReplyDelete
  122. The commenter above nailed it on the timing of this Community decision.

    Do you think it was a coincidence that they rolled out the closing of the community features on Labor Day weekend?? Of course not. Just like politicians, or any other company that needs to report bad news, they dump it on a Friday afternoon on a weekend when most people will be away from their computers.


    so many more comments like this...

    ReplyDelete
  123. I'll also accept your apology only when I see it on a National Media Site. I am stunned at these comments but really we are all getting sick of elitist people thinking we are all stupid!!

    ReplyDelete
  124. The whole event was a mess and certainly did not inspire much confidence.
    - Blu-Ray connections only possible with ONE machine?? huh?
    - pretty limited selection from what I can see.. how can I print a list of the catalogue?
    - I spent some time talking to a couple of NetFlix guys (Americans) who gave me the impression my questions were not really worthy.. I don't need attitude, thank-you.
    - their attitude was since I have a Panasonic player, that's the manufacturer's problem there is no firmware update. In fact - it;s YOUR problem, becasue I cannot access the service! What kind of a launch is this anyway?
    - why was the road blocked off??? My office is around the corner and that was a HUGE imposition. There was no need (the cop was laughing when I brought it up with him).. shoudl have been held at Metro Hall or Dundas Square.
    - the whole hired actor thing was indefensible.. are you nuts???

    Finally- I hoep this suceeds... it's the future for sure, so please don't mess it up.
    AND GET THAT BLU-RAY SERVICE WORKING!! sheesh!

    ReplyDelete
  125. Don't worry about it. It really annoys me how everyone in a public position has to be so politically correct all the time, and they can't even make a joke (whether it's funny or not) without getting guff from some group of people who are "offended" by it. Get a sense of humor people!

    Keep up the great work, I really enjoy Netflix.

    ReplyDelete
  126. You have 30 days to lower your prices or I'm out. What a thing to say about your fellow Americans.

    ReplyDelete
  127. I had been putting up with your lack of support for streaming video to Linux for a while now. The insult to me made me stop and think about why I give you my money every month. Between lack of Linux support, and apparent lack of respect for your customers, I decided hulu could meet my needs just fine. I have cancelled my subscription.

    ReplyDelete
  128. More proof Reed is a liar. The entire tone of the interview is straight. Ie it was not filled at all with any attempts at humor. So why are we to believe that one line "somewhat self-absorbed" is to be taken as the one and only joke?! If Reed was trying to be funny, then the entire article would have hints here and there at humor or attempts at humor. But there was none.

    ReplyDelete
  129. Is it a coincidence that today is the FALL equinox? I think not. Today will mark the beginning of the fall of Netflix. Self-absorbed Americans are not going to tolerate elitist CEOs insulting us after we pay them.

    ReplyDelete
  130. Canceled account... Can you say "RedBox"?

    ReplyDelete
  131. HA HA He speaks the truth,,you are all stupid self absorbed americans..get over it idiots,,,you know you all will be back to netflix in no time..

    ReplyDelete
  132. Pretty poor apology, if you ask me. The real problem is that his off-the-cuff, instinctive reaction was to insult Americans. Very telling. And very disappointing. Until now, I had thought Netflix was an awesome, cool, intelligent company. Now I see they're led by a bunch of whiny liberals with that wishy-washy, yet all-encompasing, "America bad" attitude. It's getting so boring reading about people who make millions of dollars in America thanks to our economic system, only to turn around and bash this country and its people the first chance they get. How about you try getting rich running Netflix in Costa Rica, dude? I didn't think so. Show a little class, why don't you.

    ReplyDelete
  133. The fact that so many people were offended by some random ass persons statements about them goes to show how spot on this fellow was about Americans being self absorbed (yes I'm American). Stop feigning your anger, shut up and use the service if you like it and don't use it if you don't.

    ReplyDelete
  134. Keep on posting those ultimatums! "Lower your prices in a month or I've leaving", et al. Because making threatening blog posts is a sure-fire way to get what you want!

    You fucking half-wits.

    ReplyDelete
  135. So, uhmmm...when did it become a good idea to bad mouth your clientele? Yeah, I'll forgive you after you give us the discount and you make a REALLY formal apology not a contrived, "Oops sorry for my PR bomb that my PR specialist is saying I have to retract" on Blogger that your self-absorbed users will only find out about AFTER they call to complain about your arrogant comments. Are you kidding? Get back to The Hollywood Reporter and make a REAL public apology.

    By the way, when you say "self-absorbed" were you actually talking about yourself? Because I think we just learned you're too self-absorbed to actually realize that your users follow international news as well as national news.
    Wait, I didn't mean to call you an arrogant self absorbed jerk! That was a JOKE! Get it? Yeah, you probably didn't because IT WASN'T!

    ReplyDelete
  136. Hi, I am a loyal customer of netflix and wanted to contact netflix somehow in order to request a movie; if you could please direct this message to the reviewing dept, that would be great.

    I am looking for the Canadian movie, Black Field, written and directed by Danika Esterhazy. It is a gothic movie, set in the 19th century in the style of the Bronte sisters. It is an Indy film and looks like it would be a great addition to the Netflix library. I definitely would like to see this movie. Thanks for your help/consideration.

    Regards,

    Amber Ellis

    ReplyDelete
  137. bryanf-----

    BRYANF====


    YOU'RE A FLAMING RETARD. CANADIANS HAVE A COMPLEX BECAUSE,WELL, FRANKLY CANADA SUCKS

    ReplyDelete
  138. Hastings lives in the Bay Area, drives a Porsche, decided the US military didn't know how to conduct their business and quit, etc...

    He's the very definition of "self-absorbed"

    ReplyDelete
  139. what's the fuss?
    here's what I read ..
    THR: Are you concerned that American Netflix subscribers will look north and ask for the same discount Canadians get at $7.99?

    Hastings: How much has it been your experience that Americans follow what happens in the world? It's something we'll monitor, but Americans are somewhat self-absorbed.

    I know 0 American residents who follow what goes on north of the border.
    Not a big deal, it's the way it is in the US.

    ReplyDelete
  140. iHal said...
    "I know 0 American residents who follow what goes on north of the border."

    That says a lot about you. Really, it does.

    The America bashing is getting old. The rest of the world needs to grow up and catch up.

    ReplyDelete
  141. Feel the wrath of the American Consumer. Enjoy Canada and the many much moosen. -Ex Member.

    ReplyDelete
  142. will you be adding weeds and dexter?

    ReplyDelete
  143. Blockbuster thanks you for the impetuous that gives them rise from the ashes.

    ReplyDelete
  144. Nowadays, just because you're American, it doesn't mean that you're pro-American. Your comment, while rude and stereotypical, was also the most honest you've most likely ever been about your sneering dislike for your own country. Go to hell (Cuba, Venezuela, Iran, your choice; they're all your heroes, aren't they?). You've lost two more subscriptions. Capitalism bites you in the ass again, huh?

    ReplyDelete
  145. Now Mr Hastings needs to step down.

    ReplyDelete
  146. You nationalistic hicks are in desperate need of some purpose in your lives. It's a joke (admittedly a lousy one) BUT it doesn't effect the quality of the service. He's the president of NETFLIX, not America. Is he your role model? Have we started taking our cues for national diplomacy from CEOs now? And even moreso, WHAT WILL THE CHILDREN THINK!?
    What does it matter to any of us what he thinks about anything that's not relatex to Netflix? As long as he keeps the service affordable and up to date, I DON'T GIVE A SHIT. And honestly, do any of you ACTUALLY think he said that in earnest? Really?!? Shame on all of you for desperately trying to drum up controversy.
    I honestly think it was a brilliant way to distract from the question without having to admit that the Canadian library is a small fraction of what you Americans get. If we Canadians had access to what you have, Reed could wipe his ass with the Canadian flag and I'd STILL gladly pay an extra three dollars. Suck it up, you bitches.

    ReplyDelete
  147. I'l put my account on hold until you are fired as a CEO.

    Hope the golden parachute eases your self-obsessed fall.

    ReplyDelete
  148. "If we Canadians had access to what you have, Reed could wipe his ass with the Canadian flag and I'd STILL gladly pay an extra three dollars."

    This is the difference between a Canadian and an American consumer. Thank you for putting it so clearly and please, enjoy your awesome country.

    ReplyDelete
  149. Too late now man. It's out and the chats are lighting up about it, this story isn't going away. Nice job insulting Americans in another country. I hope Canada brings you lots of new subscribers, because it's apparent you're going to lose ALOT in the states.
    -Your only problem is that you got caught talking smack and didn't expect to. Apparently Americans DO pay attention to some things that happen elsewhere in the world.
    --Canceled subscription today. Hope the board fires your sorry a$$.

    ReplyDelete
  150. Too late also. I can understand saying things you will later regret, we have all done it. But I don't expect the people I've insulted to continue giving me their money. Apologies are nice, but are political in nature in such a public forum. Subscription canceled.

    ReplyDelete
  151. I honestly hope the board of directors gives this CEO the thrashing of his "self-absorbed" life. To think that BlockBuster files for Bankruptsy nearly to the day this fool CEO spouts off his supposed joke.

    I am just FLOORED this companies board allows such behavior.

    I love my Netflix and and I really don't understand why America and American's have to be treated so by some CEO who obviously doesn't care for it's customers and only it's companies bottom line.

    Pathetic!! Move your Canadian loving ARSE to Canada, Reed. We won't miss you or your ragtag throng of yes-men and women.

    Google TV cannot get here soon enough.

    I have been w/ Netflix since it's early days of launch and this now has me seriously considering other alternatives.

    Why??

    Why would you say those things about this great country and its citizens who PUT you on the map.

    Your apology is a joke and something more sincere needs to be sent from the board to the Netflix customer base explaining why its chosen leader is allowed to throw its customer base under anything that moves when the opportunity presents itself.

    Something more needs to be done Netflix, and not from Reed.

    The apology needs to come from even higher up.

    Richard Barton
    A George Batle
    Charles H. Giancarlo
    Timothy Haley
    Reed Hastings
    Jay Hoag
    Ann Mather


    We are talking to YOU !!

    ReplyDelete
  152. Wow, Netflix subscribers are assholes. I feel bad for Netflix.

    ReplyDelete
  153. "If we Canadians had access to what you have, Reed could wipe his ass with the Canadian flag and I'd STILL gladly pay an extra three dollars."

    That captures the essence of why we continue to regard you Canadians as our amusing little lapdogs.

    ReplyDelete
  154. Ha, I can take a joke. But in the words of Al Pacino: You sir are a liar...liar, liar, pants on FIRE!

    ReplyDelete
  155. Netflix can kiss my self absorbed ass. I am canceling my subscription.

    Americans are generally fair minded. Price inequality is unacceptable.

    Goodbye.

    ReplyDelete
  156. Cancel all your accounts. You'll soon realize that your not going to find a service like Netflix, let alone at the prices they charge. You'll all be back in a couple of months once you've realized you idiots have over reacted. And I doubt Netflix could care either way. Even if a million of you fucks canceled they still would have well over 12 millions customers. Suck on that one, you self absorbed American idiots.

    ReplyDelete
  157. NICE! Moron insults his customers and believes a lame, onlie apology will clear it all up. How about you you go door to door nd pucker up on the backsides of every US subscriber you insulted and the just MAYBE one or two might not cancel.
    Actually, this is a good thing. This will make it into every college intro to business textbook from now on on how NOT to manage you company's PR

    ReplyDelete
  158. Look at all of Reeds Anonymous idiot friends coming in to take a crack at all the horrible "self-absorbed" Americans.

    Hey Reed, how much are you paying these fools to defend you on your own blog? Did you buy off a bunch of 16yr old Canadians while taking a shot at America, while you were there?

    Idiot

    ReplyDelete
  159. "Even if a million of you fucks canceled they still would have well over 12 millions customers. Suck on that one, you self absorbed American idiots."

    In reality, it's the Canadians who are getting boned here. No mailed DVD's, and a fraction of the streaming movie selection for only a dollar less? Not to worry, they still roll over and spread their legs like a submissive dog.
    Who's the idiot here?


    Suck on that, Sparky.

    ReplyDelete
  160. Okay, So put your Big American Foot one step ahead of you and issue the apology in the arena where the self-absorbed Americans heard it....who reads this blog? Come on, Reed. This is a big gaffe...I may quit yet.

    ReplyDelete
  161. First of all I love Hulu+ and I think after this comment the only thing you can do to overcome this is copy their platform. I have cancelled my netflix account and I am ashamed to have promoted your service or ever bought shares of netflix.

    As the head of a company that is publicly traded you have proven you are not a leader that the public wants.

    First a blown PR event and now this, wow Septembers really shaping up for you guys.

    You guys look like such a greedy fake company who tries to dupe customers, I will never trust you with my information again.

    You never insult your customers and you managed to insult nearly every customer you have at once.

    Who speaks on the record and makes a comment like that in this day and age.

    He is the tech equivalent of Kanye West.

    Step down, Im sure your $120M+ youve made so far is enough to last a while.

    I understand people make mistakes, but most people dont make $120M in 10 years, but I guess when you make that much money you become "self absorbed."

    I could run your company twice as well working 2 hours a day.

    BTW - Reed sells 20,000 shares of stock every 2 weeks, hes sold 3.2 million shares to date. Don't feel sorry for him.

    ReplyDelete
  162. Seriously Canada...

    You couldn't even put on a proper Olympics, so it's not surprising you Anonymous Canadians want to come here and bag on Americans w/ the Netflix American bagging CEO friend you "think" you found.

    Canada just needs to give Reed a free citizenship and call it a day.

    To think Netflix could survice as a Canadian floudering company.

    Don't make me LAUGH @ you Canada, I am angry at Reed atm.

    Signed,

    Truly not-so Self-Absorbed American A-Hole

    ReplyDelete
  163. Wow, I guess in addition to "self absorbed" the CEO should now add "whining babies" to his description of Americans. Seriously, get over it folks. Who cares?

    ReplyDelete
  164. Myself, my son, and my daughter and their families all HAD accounts until today. I'll try and convince anyone else that I can to cancel also.

    How did a dimwit like this guy even become a CEO? Does he have no clue how to comport himself in public. He represents the company very badly, and should resign his position.

    ReplyDelete
  165. "Wow, I guess in addition to "self absorbed" the CEO should now add "whining babies" to his description of Americans. Seriously, get over it folks. Who cares?"

    Well here in American we have standards for our free enterprise leaders and we make free choices on a regular basis. What to wear, who to vote for, what to watch on our TV's. :)

    You on the other hand probably wouldn't understand that living off the teet of your Canadian leaders and government, Laid Back Canuck.

    =)

    ReplyDelete
  166. Well, I'd thought about becoming a customer, probably at the 3 disk rate because my computer can't stream well. Should I just take my self-absorbed dollars to RedBox, then?

    By the way, we can tell the difference between a joke and a true statement of your thoughts.

    ReplyDelete
  167. Too little too late. My subscriptions will be renewed when you are terminated or resign...and not before.

    ReplyDelete
  168. So your apology just restates your original insult except you explicitly include yourself in the group? I can see customer service is not your strength. I canceled my service today. Netflix, it's time for a new CEO.

    ReplyDelete
  169. To the Americans that are upset, please answer me this (without Googling it):

    - What is the capital of Canada?
    - Who is the Prime Minister of Canada?

    For the 98% of you that can't answer those questions: Maybe he had a point.

    ReplyDelete
  170. Seriously? We want the CEO of Netflix, that brings us all of the Canadian streaming video AND the vast inventory of DVDs for $1 more to step down? Reed - keep up the good work (and parse your words a bit more carefully...).

    ReplyDelete
  171. Look at all the precious false-indignation! Americans as a whole might not be self-absorbed, but I get the impression that we just can't pass up an opportunity to act like a bunch of self-righteous clowns when one presents itself. Well, at least the American's posting here can't, at any rate.

    I doubt that many of you are genuinely upset by this. Nah, I get the impression that you're just using it an opportunity to wave your self-righteous fingers in someone's face. If this guy hadn't slipped up, you'd have found someone else to vent your superiority complexes on to, of that I have no doubt. If you care about this at all, it's only for that reason and that reason alone.

    His comments were pretty innocuous to me, even as an American. Ironically enough, in acting like you've been slighted personally by those comments, you just make his case for him. Instead of considering whether or not his comment had any merit and discussing it as level-headed people would do, you folks chose to take it personally. That doesn't seem like something that someone ought to do if he or she isn't self-absorbed, now does it? When your first thought is of yourself and how you've been wronged, you're probably self-absorbed.

    The two or three of you who might have actually been offended by when he said ought to grow a thicker skin. I'm not going to say that it was right for a CEO to make a comment like that, even though I don't really find myself disagreeing with the comment itself. I can see you taking offense at this from the standpoint that it's not in the best interest of the guy who runs a company to be making potentially inflammatory comments whether he's right or wrong, and I would agree wholeheartedly. However, to act like the comment itself is so awfully offensive is to overstate its severity. Besides, if our first inclination wasn't to cry foul as if had read our names from a list of people whom he had personally determined to be self-absorbed assholes, then our indignation might be warranted. Yet the outrage isn't about how offensive his generalization is to Americans or America. Rather, it's about how it makes each of you feel on an individual level, and that sure sounds like a pretty self-absorbed attitude to me.

    Get over it people. Save your indignation for shit that matters.

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  172. "Seriously? We want the CEO of Netflix, that brings us all of the Canadian streaming video AND the vast inventory of DVDs for $1 more to step down?"

    No. We *want* him to commit ritual suicide in atonement...we are *settling* for him stepping down or being fired by the board.

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  173. "To the Americans that are upset, please answer me this (without Googling it):

    - What is the capital of Canada?
    - Who is the Prime Minister of Canada?"


    You could ask that very question to any citizen of any country in the world and likely get the same indifferent shrug. That doesn't prove America is "self absorbed", but it does highlight Canada's significance!

    Please, this isn't even about Canada. You were just lucky to be the site of some corporate controversy. Don't get all worked up "aboot" it! ;)

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  174. I thought it was funny when I read the interview. I think it's funnier seeing the reactions his remarks have elicited in some of you.

    Cancelled your subscription? Are you fucking serious? Grow up. You didn't get the joke- he doesn't have to apologize for it.

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  175. - What is the capital of Canada?
    - Who is the Prime Minister of Canada?


    Most of the Canadians I know couldn't answer. Now, ask some relevant questions. You know, something people actually give a fuck about.

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  176. Idiot, it's not about our getting a better deal. The fact that you're such a coward and will go to a foreign country and bad-mouth the people who helped you build your success makes me sick. Any whimp can say what people want to hear to make them popular.

    You are entitled to your opinion, but you are not a very smart, or genuine business person. Maybe you are the reason the USA sucks.

    I just cancelled.

    Thanks,

    Me ignorant A-meri-can who don't no export of Tibet.

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  177. This was a silly comment one would expect to hear from Jon Stewart, not the CEO of a company, but the reactions of people "offended" and "insulted" are exaggerated by at least an order of magnitude.

    Are people so insecure and polarized that even a silly comment like that gets them riled up and offended?

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  178. "Get over it people. Save your indignation for shit that matters."

    I believe you're the one who just wrote about six paragraphs rationalizing your own insignificance.

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  179. Mom and Pop video stores for the win!

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  180. WTF? People who are dropping their subscriptions over this are being ridiculous.

    He made a poorly chosen off-the-cuff remark, and he apologized for it. Get over it.

    The context was that people in the USA don't care too much about what happens in Canada, let alone Netflix prices there (this is fairly accurate, no?). He could have said that in a nicer way, so he apologized. But, really, who cares? And why I am even wasting my time posting this?

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  181. I added a little bait for the trolls so chew on that o and save your breath. You know who you are. - Daniel

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  182. Judging by the reactions and some of the grammar/spelling, this link must have been posted on Sister Sarah's Townhall Meeting Mailing List :)

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  183. To those of you who can't fathom why people would cancel their subscriptions over this, please realize that there are options out there and choices. Maybe not in your country, but definitely here in the USA. Blockbuster is still in business and has a new model very similar to Netflix. There are numerous other video on demand services available nationwide.

    We have so many options that we can afford to be picky. When the CEO (not a clerk, or a rep, but the head of a company) says something that we might find poor in taste then it literally takes us two phone calls to move to their very close competitor.

    If that seems outlandish to you then your likely getting services that could be much better but never will because of your collective indifference.

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  184. As an American living in Canada (and ever so grateful to finally have Netflix again) I think Reed is actually correct. Sure, not every American is self-absorbed but there really is much more focus on what goes on inside the US than what goes on elsewhere. Be honest, do you know who the prime minister of Canada is? I can assure you every Canadian know's Obama's name.

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  185. Being the CEO of Netflix makes Reed Hastings the number one salesman of the company. And although his comment was wrong and insulting, we have to remember the things we have said when we were trying to get something in our lives. Has a comment during a sales pitch never been just that... a comment?
    Everyone's feelings are valid and I do agree Reed's apology was halfhearted at best. But the fact of the matter is that Netflix offers an amazing service with round the clock customer service that actually allows you to speak to a human being. And in this day and age that is hard to come by.
    Imagine if we all were made to step down from something we built because of one mistake. I think that the conclusion we would all come to is that it is unfair. None of us are the morality police so if you like the service keep it but 'don't cut off your nose to spite your face'.

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  186. Mr. Hastings,
    I travel all over the world and though your comments may have been in jest and even though they may even be accurate in relation to SOME Americans, I find the generalization you made is EXTREMELY poor taste and especially from the president of an American company.

    Your comments are offensive to me as a customer and, though I accept your apology, I don't trust you nearly as much as I used to. Now, when someone new comes along that offers a service that competes with you, I will most likely look much more closely at what they offer compared to Netflix.

    That may not mean much to you but let me give you a little context. I have had the same Cell company for 10 years, not because they have the best area or are the cheapest, but they have the most respect for their customers of any phone company I have ever dealt with....same for my bank. Whereas I no longer have cable, because I refused to deal with their poor treatment of their customers.

    Good luck to you Mr. Hsstings and good luck keeping Netflix on top....your customers in the US, (the ones who helped Netflix take down Blockbuster) don't trust you like they used to.

    Sincerely,
    BR
    Portland, Oregon

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  187. A lot of self absorbed comments must make people feel better about a CEO calling them self absorbed.

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  188. Think this is no big deal?

    They now estimate that people upset over the way Christian Bale yelled at a D.P. may have had a huge negative impact on the overall box office of "Terminator Salvation" - to the tune of millions of dollars.

    Christian Bale insulted one guy.

    Mr. Hastings, in his infinite wisdom, chose to insult the entire United States of America.

    Just making a joke, you say? Yeah, because the broad-brush stereotyping of a huge group of people is just the kind of humor we want in business, right? Are you just planning on doing this to nations, or can we also expect some of this amazing stereotyping humor of yours about African Americans, Jews, Hispanics, et al?

    Just do the right thing, Mr. Hastings.

    Every minute you remain at that company, you are hurting it - and your co-workers and employees.

    The right thing to do is to resign, so that the company and the rest of the employees can carry on. Do not drag them down with you.

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  189. Daniel, I think I love you.

    Reed, yeah, that was a stupid comment. Accurate, but a dumbass thing for a CEO to say in public.

    The rest of you whiners in America? Of all the things to get incensed over (war, poverty, famine, healthcare, homelessness...) THIS is what gets you to get off your asses and riot?

    If you're going to cancel your Netflix and go with a) Blockbuster, who just declared bankruptcy or b) Redbox or c) premium cable channels ... well, not only are you self-absorbed, you're financially retarded.

    Not to mention that most of you seem to be half-illiterate, to boot. Get over your self-righteous selves.

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  190. If the comments are so true Mr. "I Think I Love You," how self-absorbed and/or globally ignorant are you. On a scale of 1 to 10?

    Daniel

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  191. "The rest of you whiners in America? Of all the things to get incensed over (war, poverty, famine, healthcare, homelessness...) THIS is what gets you to get off your asses and riot?"

    Sorry, had to laugh at this. Insinuating that the entire country is focused on this very minor issue on this very minor blog is just dumb. It's possible to be mad at a company and still focus on much larger issues.

    I don't know where you are from but you have a very simple view and probably should refrain from confronting people with your massive intellect.

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  192. What a bunch of self absorbed, ignorant fat lazy americans. I think you made your point well.

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  193. Your "Big American" foot? I don't know what is more insulting, the fact that you called your entire customer base self-absorbed, or the fact that you think we're so dumb we're gonna fall for that. Why not be honest about it, Mr. Hastings, you look down on the little people who pay your salary. Your so arrogant its shameful.

    You told that joke because you thought it would never get out. You're a smart man, so admit it... this was a calculated statement. If you've been doing your research on Canada, and you know you have been, you know that throwing around a little anti-American sentiment culls you some points up there. So you gingerly tossed out some anti-America b.s. and figured it would never be seen. There's truth in your own statement, that's the sheer irony of it. You absolutely did not expect anyone in America to see your snotty comment just as you expected us to be blind to your screwed up pricing plan.

    The Canadian dollar is lesser-valued than the American dollar, so even with your no-DVD excuse, it still doesn't explain the discount.

    I feel so dirty paying you another penny at this point. Apology NOT accepted.

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  194. I am too self-absorbed to read your blog...sorry!

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  195. Canadaisn that are complaining saying this is a pathetic offering.First you can't compare it to the states they have been around for years and it did take time for there library to grow.It was not instant for $7.99 and to have the selection we already have is very good this is rare for canada most services start out much much worse.

    Jayme

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  196. Let them eat cake!

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  197. I bet Reed's Instant queue at home has a lot of Sean Penn movies and a lot of documentaries by Michael Moore and Spike Lee.

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  198. Don't worry Mr. Reed, there's always room for one more America-hating elitist on Obama's cabinet.

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