Tuesday, August 31, 2010

Netflix comes to Apple TV

Bill Holmes here, VP of business development.

Today Steve Jobs unveiled the new second-generation Apple TV, which includes streaming instantly from Netflix at no additional charge to Netflix members.

This is the third significant announcement this year about a Netflix collaboration with Apple. First came the introduction in April of a Netflix app for iPad, which was followed a few weeks ago by an app for iPhone and iPod touch. We couldn’t be more pleased than to be in partnership with Apple to enable you to instantly watch movies and TV shows from Netflix on these groundbreaking devices.

Of course, we’re continuing to work on more devices and platforms to reach our goal of being ubiquitous on every screen on which you’d want to watch movies and TV episodes streamed instantly from Netflix.

The new Apple TV brings this goal even closer.

Enjoy!
Bill

268 comments:

  1. I know this a little off point, but as recently as Aug 31st the website indicated that the Indiana Jones movies would be available for streaming on Sept 1st. However, on Sept 1st, they were not available. Has anyone heard if the availability date been pushed back, or if those movies will not be available for streaming at all?

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  2. Excellent. Do you know if us first-gen Apple TV owners can expect a software update that includes Netflix streaming?

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  3. I am also curious if Netflix streaming will be coming to 1st gen Apple TV's?

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  4. I sue hope first-gen apple tvs will be able to play netflix. I won't buy a new apple tv to watch netflix.

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  5. Here is what I learned from a chat with the Apple store today:

    Apple: You are chatting with Thomas, an Apple Expert
    Hi, my name is Thomas. Welcome to Apple!
    How may I assist you today?

    Me: Can you tell me if Netflix will work on the first gen AppleTV or only on the new one.

    Apple: Only the new one.

    Me: so there will be no update for the existing customers?

    Apple: Not that has been announced. I would recommend speaking with customer service.

    Me: I thought you were customer service? How do I contact them?

    Apple: The number for Customer Service and Sales Support is 1-800-676-2775.
    It's a common mistake.
    Is there anything else I can assist you with today?

    Me: No

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  6. That's some expert, there, Ed. lol

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  7. That's too bad, especially since the new Apple TV looks to simply be an old Apple TV with no hard drive, no analog out and a software update. Guess I'll have to keep it upstairs with the Roku.

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  8. For Netflix streaming to not be added to 1st generation Apple TV's would be a major disappointment.

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  9. I hope Apple and Netflix make it clear that Closed Captioning is not supported for most titles with this device. Several million people will otherwise waste a lot of time and money purchasing devices they cannot use.

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  10. Now is there any plans on *NIX based systems? Would love to use my membership on my XBMC (Ubuntu based) Media Center.

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  11. Once Netflix launches in Canada, will it then stream to the new Apple TV?

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  12. So Linux next?
    There really isn't any other devices left that don't have Netflix abilities.

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  13. Come to Europe please!

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  14. Will Netflix for the AppleTV support 5.1 sound?

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  15. Anyone want to buy an old Apple TV for $99 bucks?

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  16. Netflix, you splendid beautiful creature you... why aren't you in the UK? We have millions and millions of pounds to give you!

    You quite simply have no competition, and you are technologically years ahead of any of the services we have over here - you can't really even call them services!

    Please please please provide an update on your super-global-world-domination-plans?!

    I can beg - I weakly don't mind" ;-)

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  17. Er... thanks iPad-auto-correction - that was meant to say REALLY don't mind!

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  18. I agree with Pondera. Come to the UK. With the new appleTV surely this is a great time to finally launch over here!

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  19. So those of us who have 1st gen Apple TV paid over 2x as much as the new one, and we can't get Netflix? That is absolutely ridiculous. Shame on you Apple.

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  20. 1a) yes, make sure netflix supports legacy ATV! —

    1b) or at least co-operate with boxee on atv!

    2) yes, make sure CC & subs are supported!

    3) yes, make sure netflix titles ship with dolby 5.1

    4) hey. create a bundle for both the digital rentals & a certain number of physical dvd to be mailed later.

    5) yes, make sure netflix works in canada!

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  21. Will you be able to initiate a video on the Apple TV(2) from an iOS device using AirPlay?

    The browser in the iPad looks a lot nicer then the one in the Apple TV.

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  22. I too will be disappointed if the old AppleTV doesn't get an update for Netflix streaming. But I'm pretty sure that if it doesn't, it will be because the hardware can't handle it. And if they gave it to us anyway, then we'd be complaining about how it doesn't work right instead. Apple won't do something like this if it's not going to work well.

    Case in point: No iOS 4 for the original iPhone, because the hardware isn't up to the job and the experience of using it would suck.

    I don't know enough about what hardware is required to do Netflix streaming, so I'm going to wait and see, and hope I'm pleasantly surprised.

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  23. It's great that you're doing all this stuff so that people can watch on their phones. But when will those of us who use Ubuntu on our PCs be able to use Watch Instantly? I've been a loyal customer for over 4 years and recently upgraded my laptop to Ubuntu from Windows, but since Watch Instantly doesn't support Linux, I'm out in the cold.

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  24. Dear Netflix,

    You are brilliant. I love watching your content. I would love it even more if I could stream Netflix to my 1st Generation Apple TV. Any pull that you have with Apple would be great. Thanks a bunch.

    Davy

    (P.S. Everyone should leave Apple Feedback concerning your desire for an Update to Apple TV at this address: http://www.apple.com/feedback/appletv.html)

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  25. http://www.apple.com/feedback/appletv.html

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  26. It would be insult to closed captioning community if Netflix did not commit to have closed captioned.

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  27. How Netflix's Website can Satisfy ALL users:

    Has any of you guys used Yahoo! Mail or Gmail?

    They allow personalization of the site itself.
    ===========
    For example:

    In Yahoo you can switch to Classic Version if you don't like the New Version.

    In Gmail:

    Option 1: Switch to "Older Version"

    Option 2: Switch to "Basic HTML Version"

    Option 3: Add more Features to Gmail by selecting stuff you want from Labs (lots of features that can be enabled on demand) (you can add Calender, Docs etc)

    Option 4: Get your own Theme (changes background color) (or keep it at Classic Version)

    Option 5: Turn on or off Web clips

    ===========
    Since Netflix is so into "Personalization" for example their innovation into the field of personalized recommendations etc., I think its about time, Netflix gave users more options to Customize the site.

    For example:

    1. Some Users don't want to see Netflix's Prediction, fine then let them turn it off.

    2. Some Users want to give half star ratings (like 3.5), fine then let them turn it on.

    3. Some Users want to turn of Taste Preferences (since you can't clear them like you could earlier with Genres), fine let them turn it off.

    4. Some Users want more recommendations like it was earlier, fine let them turn on the feature: "More Recommendation less accuracy"

    5. (The biggest issue right now) Some Users want the Older look of the Movie Pages with all the Friend Features, fine let them switch to "Older Version".

    The list could go on and on....

    So if any one would like to phone Netflix with my idea above, please do so.

    (as I will not be calling Netflix)

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  28. Well you add RECENT movies to streaming? Most of the library is filled with old or foreign content.

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  29. Welcome to chihairservice.com, it provided cheapest price but top quality chi hair straightener. Thank you very much!

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  30. I'm so glad to see Netflix streaming supported on the new Apple TV, as well as other devices.

    BUT!

    When will Netflix have a subscription offering that is streaming only?

    I don't want DVDs in the mail. I want to do it all online.

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  31. People, the new Apple TV, as well as the Roku, blu-ray players and TV's that support netflix have dedicated decoders for it. Doing netflix via software (i.e. silverlight crap) is a giant hassle, and I don't think the original Apple TV could handle that. The original Apple TV has an h.264 decoder in it, for iTunes movies, and youtube (it does not use flash). The new Apple Tv is probably far less powerful than the old one (you could actually install and run OSX on the old Apple TV, and just use it as a desktop computer), but the new Apple TV has the decoding chips for netflix streams. So, NO, THERE WILL BE NO NETFLIX ON THE OLD APPLE TV. You should be glad the new device supports it, not very customary of Apple to actively promote a rivals technology (or any company, for that matter). For $99 you can also get an insignia blu-ray player with netflix. There are lots of options. Most people didn't buy the original Apple TV because they had no use for it, like me. But, I will buy the new Apple TV, because it does netflix, and allows me to control all my content with my iPod, which is a wonderful remote.

    And, for the guy asking for an online only option, netflix has that. Don't rent a DVD, simple. $9 a month is a STEAL. You people are nuts.

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  32. Linux? Where is the linux support? Give me some kind of update on this? I read all these posts on this blog and with every one posted there are people asking about linux support. Are there plans? Have you talked with any linux distros? Tell us linux users something. We are all waiting in the dark here.

    Linux! Linux! Linux!

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  33. Can't believe that Apple, an international worldwide inclusive company teamed up with Netflix who is a parochial US only, we are the only people on the planet kind of an organization. Why don't they simply di it themselves on an international basis!!!

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  34. Any plans Netflix will be available in Denmark or the rest of Europe in the near future?
    We are very far from having anything that remotely offers the same streaming service you offer. Is there any way to get it right now some how?

    Best regards

    Steen Jacobsen
    Denmark

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  35. I had just blogged about how much I loved Netflix...not just because of the great movie and tv selections, but how many ways we can view them and how easy it is. Thanks for once again proving my point. ;)

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  36. Thats great and all but ANDROID!!!!

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  37. Pls tell developers that several thousand Android and Ubuntu Linux users would to view their NFX movies on their PCs. If you can do it for the iPhone then you can do it for these customers. Thanks

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  38. The first gen Apple TV should get Netflix streaming on it... I understand there are decoder issues but not every device has a netflix decoder built in... As reference, please see the Million + PC computers that stream Netflix currently.

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  39. HULU PLUS is going to put netflix in the grave, I'm convinced. HULU's dev team is willing to work with DROID and LINUX. Netflix has exactly as much time that it's going to take for HULU PLUS to get out of preview mode to bring their platform up to speed with their competitor. tick.. tick.. tick..

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  40. Question: will Apple TV or Roku for that matter allow viewing of rented content when outside of the US on travel or will the service be severely restricted just like CBS and other providers currently are?

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  41. Hi Guys,
    can somebody tell me how netflix chooses the dvd's that gets ready for instant play?

    i mean i'd like to see some movies instantly but they aren't ready fpr that yet, so how is that process workin?

    thx

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  42. Ummm... who cares. Do you really think more people are interested in this than the friends (i.e. social networking) feature?

    The longer I'm a member of Netflix, the more I think you don't know what you're doing.

    I can't wait for a competitor to emerge. It's only a matter of time.

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  43. Emprego e casamento, ou ela morre.

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  44. What happened to the Netflix Lists? I was on them this morning, but then saw this: "We're sorry, most of the Netflix Community features have now been closed."
    Why wouldn't you bring this up in the blog? Why so little fanfare? The lists are really important to me.

    It's the best way to see if the numerous movies on my queue overflow are on Instant Watch or have become Unavailable.

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  45. So yet another device that does not support HD content streams? Why is it that only Xbox is prepared for this? Give me a break. HD is a new standard.

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  46. It would have been nice to get a little heads up before the lists and all other friends features were removed. My running list of all the movies I watched this year is GONE, with no way of knowing what was on it. Wow you have gone downhill in the past year. Yet I have nowhere else to go.

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  47. You know what would be nice for your customers? A blog site where customers could start a thread about what they thought was important. I don't care about Apple TV, but I do care about Netflix's inexplicable decision to remove our ability to click on a reviewer whose taste we share and see their whole set of reviews. I used to order a lot of movies that way. It really used to be helpful, too, to see how similiar a reviewer was to myself without having to click through to that reviewer's page, which of course I can't even do any more. What gives?

    Lately every time I log into Netflix some function has been removed without notice. What in the world are you guys up to?

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  48. Ey, Ey, Eymael um democratra cristão
    Pra presidente é 27 é Eymael

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  49. Ey, Ey, Eymael um democratra cristão
    Pra presidente é 27 é Eymael

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  50. Yay.. more ways to view (Ha.), yet you take away the community aspect... So basically now, this is like Blockbuster, but with no human contact what-so-ever. So basically, we can watch whatever we want on 98324752387528395 different devices, but getting recommendations (or even seeing what other people liked or not) from our friends (or even total strangers)? Nope.


    I guess I will start calling customer support every time I can't decide what movie to watch, and let them recommend some.

    I'm not sure where the person in charge of the business decisions went to school, But I would ask for my money back. 2 steps forward, 1 step back every time.

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  51. for those who asked: Why hasn't Netflix mentioned the removal of Community on the blog? It's because they KNOW it will cause a bunch of comments from pissed off people.


    They hope that nobody will notice it's gone if they just ignore the fact they removed it.

    Netflix sucks... I really wish their was someone with a comparable program (It won't be long. Netflix seems to be going backwards in time, giving other companies plenty of time to catch up.)

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  52. Netflix is such a huge disappointment.

    Their strategy was to hook consumers with the community features, and then drop it. It's a typical business game that companies play, especially when they practically monopolize a market.

    It's a shame. I hope a competitor steps up in the next few years.

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  53. This business with dropping the community features is complete BS. Netflix sucks more every month since this happened. I dropped my rental plan down to 1-at-a-time, and hopefully I'll find a better place to rent in the near future. Greencine.com looks very, very promising.

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  54. the only way to get the friends features back is to cancel your subscriptions. They won't budge until they are pinched financially.

    Already in business news stories they are saying that the Friends feature "wasn't popular" and that it cost too much to maintain. Total lies.

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  55. The commenter above nailed it on the timing of this Community decision.

    Do you think it was a coincidence that they rolled out the closing of the community features on Labor Day weekend?? Of course not. Just like politicians, or any other company that needs to report bad news, they dump it on a Friday afternoon on a weekend when most people will be away from their computers.

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  56. Thanks for the link to greencine.com, Christian -- I've just been over there checking it out, and it does look interesting.

    What Netflix had going for it was the efficient turnaround on its mail service. If greencine.com can do a good job on that, I'll switch over. They seem to have a great blog and review service, and a good catalogue. They're a little new, I guess, and don't have many reviews yet. We could help with that.

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  57. Hello, bring back the community features. I miss my lists.

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  58. Netflix can suck my big dong.
    You assholes. Every one of you.
    Especially you, Reed, and your ass-wipe Todd.

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  59. Way to give us fair warning on taking away a feature of the service that many of us use, Netflix.

    Customer service FAIL.

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  60. Netflix can suck my big d**g.
    You a**holes. Every one of you.
    Especially you, Reed, and your a**-wipe Todd.


    Thank's for your input. My senitments precisely.

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  61. It is horrible that Netflix gets rid of their customers personal content without a warning. I have lists that I have spent a great deal of time composing and now those are gone. This is a slap in the face of their most loyal customers.

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  62. How can Netflix get access to the britsh tv show, "River Cottage"? It's great and I would love to have access to it. Thanks!

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  63. I hate Netflix so much right now.

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  64. I still have a hard time believing that only a few hundred thousand found your poorly integrated & publicized friends features.

    Interesting now that you're close to having no competition, you're no longer having to work on making your website anything more than the most basic of movie sites.

    Am looking forward to when the next new thing and rams you off the road, like Blockbuster. Special features might have created a loyalty that Blockbuster never had.

    I'm glad that all this has given me reason to cut back my membership to one at a time (had been 3-5 during the eight previous years)--I'll save money and you'll have less money to contribute to causes to destroy public schools like vouchers and charter schools.

    In my book, you're very close to having been replaced.

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  65. Adios, Friends. You will be missed.

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  66. Selling my Netflix stock on Tuesday.

    Game over, man.

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  67. Pondera said...Netflix, you splendid beautiful creature you... why aren't you in the UK?

    Netflix likes to take its sweet little time. They are very methodical. The Canadian version of the site is in the middle of being rolled out. You can bet it's going to be at least a year before the first European countries get the service.

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  68. Segan said...
    I can't wait for a competitor to emerge. It's only a matter of time.


    Amazon is working on it.

    And I concur... bring back the friends lists!!!!

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  69. Too bad I can't access my own Top Ten lists anymore. That was where I kept my "queue overflow" titles for personal reference. Guess I'll be adding even fewer titles to my Netflix queue from now on.

    I'll be working on watching as much of my existing queue as quickly as possible before I cancel altogether.

    And I know Netflix doesn't care how much work/time/thought I and others put into our lists, but you have reignited my anger with your "service."

    I'll be spreading the word: "Netflix sux."

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  70. 1st gen ATV will never support NF. That box is unable to support the required Hardware/software DRM required by NF. Codec support is probably another issue.

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  71. Where the F&#@ are the movies NETFLIX promised from the Epix channels??? I'm so upset that you guys just have no clue about how to allow good movies with HIGH ratings to be presented on Netflix.

    WAKE UP Netflix, we don't really like the 1 or 1 and 1/2 stars movies on NETFLIX, I'm very close to CANCELING the membership.

    NOTE: You SEARCH SUCKS!!!

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  72. Is this really a surprise? Netflix has been taking away the features we love for a while now, and they did say they planned to remove the entire community. Was it a terrible decision? Of course. Does it mean I'm out of here at the first sign of a decent alternative? Yes.

    Oh, but now I can watch (really crappy) movies on my teeny tiny iPhone screen. Woo fucking hoo.

    Then again, they probably want me and my 1-at-a-time plan gone.

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  73. BFD. What most of us want is to quit having our DVD SAVED queues filled up because of all the titles that are unavailable. Besides, the large majority of Watch Instantly movies have average member review ratings of 2 stars or less, meaning NF members really, really don't like the movies you have available for streaming.

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  74. Let me get this right: You aren't supporting video out on the ipod/iphone because you think it will prompt this consumer to buy Apple TV.

    Think again.

    For not too much more, you can now get a wifi-enable bluray dvd with netflix streaming (and other services including Amazon) built in.

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  75. Just waiting for the day that title reads "Netflix comes to Linux"

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  76. It is interesting, I will go back to read them again.

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  77. It amazes me to end that Netflix does not want other users to recommend films to me. Why have the community features that allow film *recommendations* been removed? I understand the business reasons for deleting friend comments, even friend lists, but the ability to see other people's five-star rated films inspired my film selections for the past five years.

    Oh, Netflix! You have angered your once loyal users. I too hope a worthy competitor rises soon.

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  78. Netflix does not care about their customers at all. They have one goal in life: Make money.

    Their is nothing wrong with having a company make money, but to put profit above your customers happiness? Bad business plan.

    It's funny how Wal-Mart gets all the bad press for it's shitty business practices when their are companies like Netflix that make Wal-mart look amazing.

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  79. Disappointed Netlifx UserSeptember 6, 2010 at 9:41 AM

    What happened to the "Friends" feature???

    At least send your users a notification so that we can save or copy and paste all the notes we'd written before you scrap it all without warning!

    My husband and I are outraged!

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  80. What happened to the Friends page? Has Netflix discontinued this feature?? The link was already moved to an inconspicuous location, now it's gone for good?!

    I assumed any change in service would either be emailed to us or listed in this blog, but I cannot find any information.

    Sorry guys, but I can't find any other place to voice this complaint. All the "customer service" links go to either my account page or fact pages.

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  81. Tiraram, a vagina.

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  82. When's a good competitor gonna open up shop??September 6, 2010 at 1:56 PM

    Way to treat your loyal customers like shit netflix.

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  83. Why not support CC? The mainstream (Broadcast Tv and DVD) have wide support for Closed Caption. Internet TV will never become mainstream if it doesn't at least match feature and quality with the other media.

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  84. I know a lot of these new Netflix applications etc. are interesting to many of you but I've got a real gripe on a different note. I like movies and joined Netflix because of it's broad selection, from mainstream to the extremely offbeat. I have about 6 movies in my que with "availability unknown", one has been there over a year. These are generally independent films and I know they have a limited audience but somebody else must be renting these things beside me! Netflix - can you just buy a few extra copies or stop teasing me and say "no longer available".

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  85. Great news for Netflix. Please add SageTV support as well. Lots of SageTV users wanting Netflix built in!!!

    Thanks!

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  86. Wow... friends feature is fully closed. With my lists gone, once I finish my instant que we will be unsubscribing to Netflix. All my friends who I checked are GONE. All the lists I spent time to make are GONE.

    I could care less about the Apple TV.
    Not updating about this major change to the website is just low.

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  87. Okay, off topic, but one thing i really want to request and hope others want too is the option to view queues in gallery form. That'd make my life so much easier.

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  88. I'm guessing there will never be Netflix streaming on Linux. Why? Because Linux is free.Why do you think Netflix switched to that piece of shit Silverlight? Because Microsoft paid them. Why do you think there's such a big push to support Apple? Linux is free and open source. Who's gonna pay Netflix here? This is America folks, things are either done or not done, legal or illegal, supported or not supported based on which one is most profitable. That means no Linux.

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  89. Netflix,
    Please share all our posts with Apple on all us 1st gen purchasers. It would be a travesty to not have Netflix on the older more expensive Apple TV's.

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  90. Screw Netflix. Kill the community features, kill your customer loyalty.

    ++unsubscribe++unsubscribe++

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  91. Urgent req. for a rare movie!

    I am looking for a movie called Siesta, w/Martin Sheen. It was made in Spain, I believe in the late 80's or early
    90's,
    It is a Romantic Tragedy. significant too, is a fabulous music score by the legendary trumpeter Miles Davis.
    It is not in your Archives, as far as I can tell!
    I am a customer and very pleased with Netflix.

    Richmond Platz
    platz_rich@hotmail.com

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  92. Linux please. I'd be willing to even plug in usb dongle of some sort if that's what it took. There have to be about 100 solutions and yet you've so far managed to find none of them.

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  93. Good. It looks like I'm not alone in picking a the top post to complain about the loss of Community features on Netflix.

    I couldn't figure out where to email on the site.

    I rarely complain about things like this.

    That was my favorite feature on Netflix. I love seeing what my friends liked and didn't. I was annoyed when Netflix took my friends' ratings off of movie pages but was still happy I could get some limited peaks into their viewing.

    Now it's all gone.

    I'm actually considering canceling my subscription. More than likely I'll end up not, but is it smart to have your customers consider not giving you anymore money?

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  94. Killing the Friends feature puts to death and mocks the very people who made you rich: movie nerds. Not cineastes, but movie geeks.

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  95. We just cancelled our one month trial. We did not note the reason on your questionarre because it was not there.

    There are not enough movies with closed captioning or subtitles available, which does not do much to enhance the viewing pleasure of the late deafened. And there are many of us in the population.

    If a film is available as a dvd with closed captioning, then that is the version you should make available to your customers.

    We were really looking forward to trying Netflix and cancelling our premium stations. I guess we won't be doing that, now. Too bad...

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  96. Netflix Customer Service:

    1-866-636-3076

    (No Email for Customer Service)

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  97. I feel I have to add my voice to the chorus. I am VERY UNHAPPY WITH NETFLIX RIGHT NOW over the removal, without notification or explanation, of the community features. The least they could do is offer notice, an explanation, an alternative? . . . something! If things don't change and soon, I am going to cancel my subscription.

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  98. nobody gives a shit... give us a gnu/linux version.

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  99. It amazes me people still think just cause GNU/Linux is free that it somehow means that the users dont't buy shit or are cheap. If that were true EmperorLinux and others wouldn't exist. There are high end and low-end companies serving the market. There are those who serve the technical like System76 and those who serve the non-technical like ThinkPenguin.

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  100. I have a fairly new Sony BD wireless player. It does a great job; I subscribed to Netflix because of its capabilities. Will I buy the new ATV? Yes, as soon as it is available. Why? So I can show/play music and the pictures I have stored on my iMac. It appears that the Netflix interface is much better, also...you can search for movies, select by genre, etc. With my Sony, I have to select them on my computer and cannot be impulsive. $99 is a small price tag for this convenience. I also have a Roku player in the bedroom and love that as well, but it won't stream my pictures (at least not that I can figure out). It says it will stream my FB pictures, but it falls short, only showing profile shots.

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  101. You're on it when it comes to device compatibility. Now you need to overhaul your old-as-dirt website, it's so fucking dated - the look and feel is pathetic, the dynamics of the dragh and drop queue functionality needs to be much more robust - it functions as if the user is accessing via a dial-up connection - remember those? Well, I shouldn't have to, but every time I look at your sorry excuse for a website, I'm reminded of the early Internet days. Not good. Get with the fucking program, you total ass corks.

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  102. And by the way, I agree with the other comments lambasting you for not notifying your user base about closing the community features. I mean, that is BASIC customer service and you have completely FAILED. How hard would it have been to send one meager email out to your customers giving them a heads up? Notifying them via this blog that no one reads isn't enough, and you know it. You need to hire someone who understands customer service. I hope you lose a noticeable percentage of your users over this - I'm guessing you won't, but you deserve to.

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  103. I'm really disappointed you closed the community feature. I used it a lot to get suggestions for movies from my friend and my sister. It's too bad you decided to opt out of the social networking and opt into Facebook. I sincerely hope you change your mind, you've really done your customers a disservice.

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  104. I recently read a long post about how great Netflix was to its customers and how it should be a model to other companies in this day and age. Well, the whole community/friends issue is a black mark on that score. I loved the friends feature - my sister and I live halfway across the country from each other and we used it to share movie suggestions and to make sure we had the same movies upcoming in our queues, so that we would have them at home at the same time and could watch them together while chatting online. Like the previous anon, I'm very disappointed at the decision to forgo your own social networking functions and instead go for the useless facebook option.

    ReplyDelete
  105. Guys! I like your company. I like your products. But enough with the pop-under ads. You are driving me nuts.

    Hugs,

    Seth Kolloen

    ReplyDelete
  106. I wasn't a user of the community features in Netflix and I have ZERO intentions of going out and getting an Apple TV device because as far as I'm concerned, the fact that Netflix can't allow a simple feature like allowing you to clear your instant watch history or allow instant watch on sub accounts is pretty !@#$! unexplainable. There is not a single legitimate excuse as to why this isn't available to loyal Netflix customers. It's almost as if you WANT people to unsubscribe and take their business (and their money) elsewhere? What the hell is wrong with you, Netflix? Give the customers what they want!!!!!

    ReplyDelete
  107. I really could not care less about Apple TV. You know what I do care about? The Friends feature being removed. Thanks a lot for taking away a feature I used a lot for movie recommendations. I've loved Netflix for a long while now, but you're really beginning to kill it for me. Please bring it back.

    ReplyDelete
  108. bring back the friends section.

    ReplyDelete
  109. Anyone else tired of going to a legitimate website to check the spelling of a word and finding a Netflix advertisement, apparently immune to pop-up blockers, in a new window?

    NETFLIX, PLEASE STOP ADVERTISING THROUGH POP-UP / POP-UNDER ADS!

    ReplyDelete
  110. Pissed off Netflix userSeptember 8, 2010 at 9:08 PM

    Here's a question... what the hell is the point of rating movies anymore??? and reviews?? who the fuck cares if some random person reads it. they prob wont anyway since it'll be buried under 300 reviews. you do it so your friends can read and get ideas to watch the movies themselves...

    Your company is worthless!

    ReplyDelete
  111. Apple TV? eh

    Friends? Yeah!

    Netflix? Boo!

    ReplyDelete
  112. I do not care one whit about this. Another thing to buy? Whoopee.

    Since you removed the "friends" feature, I think your support and understanding of actual customer needs is near zero and getting worse. Netflix isn't my priority any more since "Friends" is gone.

    ReplyDelete
  113. Yes, that's right: Fuck. You. Netflix.

    I have lots of Friends and you fucking killed them.
    I've spent hundreds (yes, HUNDREDS) of hours making my lists and You Fucking Killed Them!
    WTF???


    Fuck you and the horse you rode in on!

    ReplyDelete
  114. "Doing netflix via software (i.e. silverlight crap"

    Thats funny that crap you are referring to serves up netflix for millions of people offering instant 1080p HD movies that start in seconds, flash cannot hold a candle to that, and as far as quicktime don't make me laugh, silverlight was the only solid solution that could perform on a scale netflix needed, if thats not the truth that would have dropped it

    ReplyDelete
  115. Hey Netflix -- I can't link to my blogs at http://www.paulhorne.com or http://www.thehorneblower.com in my Netflix profile because Netflix says I'm SWEARING.

    It's my NAME!!! What idiot wrote that rule???

    CHANGE IT.

    ReplyDelete
  116. Dear Netflix, Iphone - whatever:
    I have just spent 1/2 an hour trying to browse for movies and I'm baffled by your new layout (okay maybe it's not soo new -but my husband has been managing things lately, so I hadn't noticed). I don't always know that I want a period romance between a mother and daughter set in Japan circa 1950 for goodness sake. I just want to see what the f*&# is out there. sigh. This is Microsoft-worthy frustration guys. Help an old lady out. I just want to watch a good movie.

    Point is, I'm frustrated. I don't want the personalization buttons, but can't make them go away, I do want to see more movie titles, but can't figure out how to get to them. Took me a while, and eventually I was able to navigate to something useful but sheesh... if this is what you're doing to the iphone layout then you can keep it. Too much trouble.

    ReplyDelete
  117. Tiraram, a vagina.

    ReplyDelete
  118. I just want to register my official complaint in regards to the Friends feature being removed. Many of the additions to my queue were because of what I saw that my Friends had liked. Absolutely ridiculous that netflix has decided to take a huge step back in the quality of the service provided.

    ReplyDelete
  119. Netflix, Why did you remove the Friend's feature? Way to piss off your loyal customers that contribute.

    ReplyDelete
  120. Dear asshole Netflix people. Please stop asking me to rate a movie when I return it because there is no reason to rate something when my friends can't see it. Like I really care about the suggestions your AI might generate for me.

    Jerks.

    ReplyDelete
  121. Everybody who is unhappy with the Friends feature being removed should pick up the phone and call Netflix Customer Service: 1-866-636-3076

    Since they have no Email for Customer Service, you are lucky that they cannot shoo you away with a canned response.

    They need to pay $$$ to the Customer Service Reps to talk to you. Only then will the CEOs pay heed.

    If you talk with them for 1 hour (or say 1 call every day :) ), they lose more than your 1 month's subscription.

    I don't believe that Netflix reads what is written here.

    ReplyDelete
  122. Alternate Netflix Phone Number: 1-866-716-0414

    ReplyDelete
  123. I don't know why Netflix has a sick obsession with crApple, but maybe it's time to move on and do other things.

    ReplyDelete
  124. Bring back the Friend Section.
    Bring back the Lists.

    ReplyDelete
  125. bring back the friend section.
    bring back the lists feature.

    ReplyDelete
  126. bring back the friend section.
    bring back the lists feature.

    ReplyDelete
  127. bring back the friend section.
    bring back the lists feature.

    ReplyDelete
  128. bring back the friend section.
    bring back the lists feature.

    ReplyDelete
  129. bring back the friend section.
    bring back the lists feature.

    ReplyDelete
  130. bring back the friend section.
    bring back the lists feature.

    ReplyDelete
  131. bring back the friend section.
    bring back the lists feature.

    ReplyDelete
  132. bring back the friend section.
    bring back the lists feature.

    ReplyDelete
  133. bring back the friend section.
    bring back the lists feature.

    ReplyDelete
  134. bring back the friend section.
    bring back the lists feature.

    ReplyDelete
  135. bring back the friend section.
    bring back the lists feature.

    ReplyDelete
  136. bring back the friend section.
    bring back the lists feature.

    ReplyDelete
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    ReplyDelete
  138. It would be great if we could see what movies we've seen in alphabetical order. Can you do that?

    ReplyDelete
  139. With the Friends feature gone now, I didn't see any reason for me to leave my movie reviews available either. I went in and deleted all of them.

    If Netflix benefits from your reviews, but removes features people like, remove your reviews.

    Netflix is a $1,000,000,000 a year company. It isn't like they couldn't afford to keep the Friends feature going.

    ReplyDelete
  140. Dear Netflix,
    We have been customers for approximately two weeks. We want you to know how deeply satisfied we are with your service. Our shit is always on time. Once, though, a DVD didn't work in my boyfriend's player. But, we just watched it at my house instead. Keep up the good work. We love you.
    Always Yours,
    Erin and Brittany

    ReplyDelete
  141. ps. sometimes, though, i dont like the way i have to browse the instant play section. what is the deal with all the strange catagories?

    ReplyDelete
  142. Everybody who is unhappy with the Friends feature being removed should pick up the phone and call Netflix Customer Service: 1-866-636-3076 or 1-866-716-0414

    Since they have no Email for Customer Service, you are lucky that they cannot shoo you away with a canned response.

    They need to pay $$$ to the Customer Service Reps to talk to you. Only then will the CEOs pay heed.

    If you talk with them for 1 hour (or say 1 call every day :) ), they lose more than your 1 month's subscription.

    I don't believe that Netflix reads what is written here.

    Another way is to buy 1 share in NFLX, which allows you to go to the annual shareholder meeting, where you get to direct your questions directly to the CEO.

    Say they pay a customer rep $10 per hour.

    And you subscribe and pay $8.99 per month.

    Now this way you are causing Netflix to suffer more, than if they would have conceded.

    They expected to lose only your subscription.

    They never expected that they will need to hire more Customer Service Reps = more $$$.

    A suggestion: best to call when there is longer hold time :)

    Netflix is being so CHEAP and doesn't want to hire an Entry Level Computer Science Undergraduate to "maintain" the Friends features.

    It will just take 1 engineer to keep the Friends Feature going as is.

    ReplyDelete
  143. I am truly disappointed that you remove the Friends feature. I used it to chose a majority of my DVDs. You could have at least told us when you were taking it down as I lost several lists that I was using to keep DVDs in that I didn't want to add to my queue until later now I lost them all. Very customer unfriendly.

    ReplyDelete
  144. I was just wondering now that Netflix is opening it's streaming content to more and more devices if they were looking at revising the limit of 6 Netflix ready devices and computers per account.

    I know I have 8 devices that are able to watch streaming content but I am continuously having to deactivate a device before I can watch something.

    I would even be OK if the limit was based on IP addresses instead of devices.

    ReplyDelete
  145. Kinda glitchy this weekend, huh? Must be all that server space you freed up by deleting the Friends feature.

    ReplyDelete
  146. Kinda glitchy this weekend, huh? Must be all that server space you freed up by deleting the Friends feature.

    ReplyDelete
  147. I am outraged at the removal of the friends feature. That no notice was given is acknowledgement that it would be met with similar outrage.Really a loser move...no more touting netflix and getting freinds to join. I am out of here at the first possible chance. Outrageous lack of understanding of their client base.

    ReplyDelete
  148. Linux next please. I would much rather pay Netflix than Hulu, but for at least the time being, i don't have a choice.

    ReplyDelete
  149. When will you have an app for Android devices?

    ReplyDelete
  150. Tried Netflix for a week. I was impressed with the "watch it now feature".

    Unfortunately, I just canceled my subscription. As a Linux user I didn't like having to run it through a VM or boot into windows just to watch a movie. It's pretty lame that you guys refuse to offer Linux support.

    If you ever do, will be back. You really are missing out on a lot of revenue.

    ReplyDelete
  151. Everyone has streaming right except for you. Apple, Hulu, Google, all can stream to me with no problems. Your streams take forever to load, then stop streaming video and shut down once the buffer is empty. It's too bad your board of directors has saddled you with the terrible technology known as Silverlight. It makes Flash look punchy in comparison. Shame on you Netflix for promoting a lackluster and technologically inferior streaming solution in a sea of much better options.

    ReplyDelete
  152. Mata, o pé grande.

    ReplyDelete
  153. I know this a little off point, but as recently as Aug 31 st the website indicated that the Indiana Jones movies would be available for streaming on Sept 1st. However, on Sept 1st, they were not available. Has anyone heard if those movies

    ReplyDelete
  154. I've been using Apple TV to stream HD content for years now, with NO PROBLEMS. However, with my new Sony Blu Ray player, when I stream netflix content I get NOTHING BUT PROBLEMS. Constant starting and stopping because there is insufficient buffering space. I'd be willing to wait 10 minutes to start watching if that's what it takes. Apple's download times rarely exceed 3-4 minutes. I would be ecstatic if Apple would enable my 1st gen Apple TV to stream netflix. Netflix, you really shouldn't be offering a product unless it works well. You really need to FIX THIS!

    ReplyDelete
  155. Its good to see that netflix is coming to apple tv.. but with all these new developments, I feel like a very simple but important element has been overlooked:

    On the netflix website, there has still been no effort made to mention, list, or give any credit to the film score composers for movies. The site will go so far as to mention that the film won or was nominated for an oscar for the score, but nowhere in the movie details does it mention who wrote the music :/

    It would be great if you could search movies by composer in the search bar.. after all, what is Star Wars without John Williams, Kundun without Phillip Glass, or The Dark Knight without Hans Zimmer?

    ReplyDelete
  156. What's the point? The streaming has stopped working in any consistent fashion. Getting sick of your crap service.

    ReplyDelete
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  158. Because of the low cost, I was tempted to get the new Apple TV, but in the end decided against it because of lack of confidence in the Netflix Instant Watching aspect (we don't do a lot of iTunes renting). We have two iPads, one a Wifi only and the other with the AT&T, and we have tried watching Netflix on the TV with each of them. The AT&T one works fine, but the Wifi one is hopeless (the classic complaint Netflix never really addresses, maddening starting and stopping). This is odd because our Mac, which also gets its internet connection indirectly from Wifi doesn't seem to have this problem. Since Apple TV Netflix works in essentially the same way (iOS, Wifi connection to the router) I see no reason to think that it will actually work. If someone could persuade me that there was some reason to think it might work, I'd be willing to take a chance on it. How's that for reputation?

    ReplyDelete
  159. as the selection of instant movies grows, the current "one-long-line" navigation style is becoming absurd. my instant queue has nearly 200 movies in it, and I have to scroll sideways through all 200 to find anything.

    hopefully someone's already hard at work at designing a more reasonable navigation for netflix streaming devices.

    ReplyDelete
  160. I don't see the Friends link anymore.
    SUPER DISAPPOINTED if this feature is gone.
    Also, is it annoying to anyone else that this company makes it so difficult to reach them??????

    ReplyDelete
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  162. Netflix Friends Alternative:

    You can Import your Netflix ratings to LikeMinds, and it seems to have most of the Community features that Netflix had.

    Remember to "Register using Facebook" (not their sign up) otherwise you will be banging your head to make it work like it is supposed to i.e. invite friends etc.

    PS. I think you ran an article once in Jan regarding this site. Note unfortunately it no longer has export ratings function anymore, though it will do as a substitute to Netflix Friends.

    ReplyDelete
  163. Netflix Friends Alternative:

    http://www.likeminds.com/

    Article of LikeMinds was run on HackingNetflix:

    http://www.hackingnetflix.com/2010/01/export-your-netflix-ratings-using-likemindscom.html

    ReplyDelete
  164. OK I don't know where else to vent, but your contact page leaves no option to contact you and I am pulling my hair out trying to once again locate where 'Friends' went?? Did you remove it??

    ReplyDelete
  165. I know this is off-topic, but since Netflix does not have a suggestion form or e-mail address or number, I am forced to do this. Please have separate controls for movie and television rating limits. I get shows rated TV-14 under the PG-13 setting, but I can't watch them.

    ReplyDelete
  166. I LOVE NETFLIX,it has only been the frist day and we have had our trouble with getting everything huked up,(on our own part) when we where streaming the movies and where not getting good streaming. So I called Netflix and they have been SOO HELPFUL that I have not got that kind of servic in a LONG TIME!!! Needless to say we need higher speed, but Im glad I found NETFLIX!! THANKYOU

    ReplyDelete
  167. With the Friends feature gone now, I didn't see any reason for me to leave my movie reviews available either. I went in and deleted all of them.

    If Netflix benefits from your reviews, but removes features people like, remove your reviews.

    Netflix is a $1,000,000,000 a year company. It isn't like they couldn't afford to keep the Friends feature going.

    ReplyDelete
  168. Tiraram, a vagina.

    ReplyDelete
  169. Excellent. Do you know if us first-gen Apple TV owners can expect a software update that includes Netflix streaming? tell me ok?

    ReplyDelete
  170. Since there is no recent location to register discontent with the loss of the Friends features, I will leave it here. This is a mistake to remove the ability to connect with other reviewers find movies through their experience. Please reconsider.

    ReplyDelete
  171. I just want to say how much I love Netflix. I have 4 small children, and having all of those nickelodeon cartoons to watch instantly is very cool! Thanks for being so easy to use that my 4 year old can find Dora anytime!

    ReplyDelete
  172. I would really like to see Samson and Sally. I don't know where to buy it and I think it would be totally awesome if you guys put it up for instant streaming or something.

    Thanks
    Lalita

    ReplyDelete
  173. You do see now that a whole lot of people really cared about the Friends section, right?

    At least Rotten Tomatoes is taking their website in the right direction, incorporating Facebook friend reviews.

    I hope you aren't just reading our comments, but are discussing them with your team.

    ReplyDelete
  174. If you already have an HDMI cable hooked up to your tv, do you need another one for the appletv to work?

    ReplyDelete
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    ReplyDelete
  176. Pammy J -
    That's kinda gross.

    ReplyDelete
  177. PLEASE get the other seasons of Dexter on watch instantly.. I love Netflix and with my busy schedule the instant watch is so much easier. thanks

    ReplyDelete
  178. Send me Lost Netflix in the next couple of days or our relationship is over!

    ReplyDelete
  179. This is all great stuff. However, for those that are serving our country stationed outside of the US and have US mailing addresses can't view steaming content. There should be a way to make these great features available which are already incorporated in the standard subscription fees.

    ReplyDelete
  180. How is it that Linux still isn't supported? I appreciate the efforts getting around to all of these media devices, but having had netflix off and on for the past 5 years, it still frustrates me that I can't stream movies on my computer from netflix because netflix is busy with things like this which I'll never use.

    ReplyDelete
  181. And what about Android/ Linux? Now Android has the capability for watching Blockbuster on Demand, but here we are on Netflix in the stone ages, NOT watching new videos with at least 4 stars, NOT watching them in HD, and Definitely NOT watching them on the fastest growing smartphone market (Don't take my word for it, look at the stats for yourself). I've been loyal, but that may give way to sanity soon.

    ReplyDelete
  182. streaming vids needs to have closed captions for the deaf/hearing impaired. Hearing people get to use this service under their membership price. The deaf/hearing impaired can not!!! I realize this is an added bonus to the price but... we are not included!!! I think everyone who works at the Netflix Corporate Office has perfect hearing and therefore does not see the need for captions on streaming. We rent the vids because because we can not hear the movies at the cinemas. The infared contraption is useless to a deaf person. It's like giving a picture book to a blind person. Netflix is NOT ADA adhearant when it comes to streaming vids. I think your attitude is... because the Government does not require captions on streaming, Then you don't need to fool with it. The deaf/hearing impaired community is again ignored.

    ReplyDelete
  183. Let's do a cross check/sanity check. I can't run Watch Instantly on my Safari or Firefox - it keeps telling me that my browser is incompatible or that i need to download the latest Silverlight.

    I'm running an Intel-based Mac with OSX 10.5.8 and the latest updates for Safari and Firefox. I suspect something has updated me out of the game?

    Anyone else having problems?

    Called Netflix they said call MS. Called MS, they said call Netflix - hee hee - whatdoyouexpect?

    ReplyDelete
  184. DEAR NETFLIX...

    My wife and I recently came back to Netflix for streaming on the Wii, but the parental controls are so inflexible and weak that I don't know if we can justify the cost for the lack of features.

    We love the service. We love the content, but it's not useful in our home if the parental control feature is barely functional. Surf the web and look for people saying the same thing - this is rendering your streaming feature useless for families. And that's a big part of your makeup.

    I don't care about you calling Americans self-consumed or hyping up extras to sell your product. It's not smart, but I don't care. But if your service isn't usable, we're going elsewhere. It's sad when the advice I've been given is either "you'll have to get a second netflix account for your kids" or "you'll have to lock up your Wii Netflix DVD and make the kids ask for it." Is this the best we can do?

    You have the programmers on staff to fix this - please do!

    ReplyDelete
  185. When are we going to see netfilx on the android market?

    ReplyDelete
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