Thursday, March 4, 2010

New Movie Details Page Rolled Out

Hi everyone. Jamie from product management here. We just finished the roll out of our new movie details page. We've redesigned the page around the most important information (based on member surveys and user research). Here's some of the changes you'll find:
  • Important information is at the top of the page: synopsis, rating, length, year of release, cast, and genre are all at the top of the page along with the box shot.
  • Better support for episodic content such as TV shows: quick access to the next episode, easy to see, easy to see which episodes you've already watched.
  • One page for each title, regardless of if the title is streaming, DVD, or Blu-Ray. All the details for each format are presented on one page.
  • Easy to find similar content using the row of similar titles at the bottom of the page or by genre, cast member, or theme.
Happy watching!

1,014 comments:

  1. I'm saddened to see that you've removed friends ratings from the page. I hope it will reappear in later updates.

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  2. Why did you remove the friends ratings from the movie details page? That's my favorite part of your site!

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  3. No friends ratings? What gives?

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  4. The page looks fine, but Dear God why did you get rid of the friends ratings and all of the "Top 10" Lists? Also PLEASE PLEASE PLEASE bring back the "add to top 10 list". This was one of my favorite aspects of your entire site. Please reconsider re-adding these options.

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  5. I'd like to echo some other comments. I'm very disappointed that the Friends feature and the Lists feature have disappeared in the new interface. Even if it's just a tab next to Critics Reviews, that'd be a fine solution.

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  6. Looks good...

    Why did you remove Google Chrome support for watching online?

    Please put it back.

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  7. I agree with the other posters. Please bring back the friends ratings.

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  8. I need to know what my Friends think. This is the best way for me to find titles to queue.
    You Took This Away.
    Now Bring This Back.
    You have the space for it ready to go. Do It.

    Please also replace the links to the relevant Top Ten Movies Lists.

    This is the 2nd best way for me to find titles to queue. Put It Back In. Immediately.

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  9. Complaints:
    - I still want to know what Netflix predicts for me after I rated a movie. Before, it was fairly easy - hover over the clear rating button and see graphically.
    - No more "how your friends rated this movie" on the page. Tragic...

    I miss "Friends"/"Community" link at the top of the page too. But that's an older issue

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  10. Agreed on the "Friends/Community" link. It seems as if the entire "Friends/Lists/Reviews" aspect is being swept under the rug. I'm sure that most casual users don't mind this, but "Friends/Lists/Reviews" are huge to me. Please bring all of this back. Thanks

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  11. From posts when this blog was first started it was made clear that the Friends/Favs information consummed a lot of resources and made load times slower, but I echo the sentiments of a number of the above commentors - knowing what my friends thought of movies is the primary reason I come to the Netflix site. Could we at least have the option to "opt in" for a details page with this information accepting that we will have slower load times?

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  12. What the hell!? I want to see my friend's ratings! I'm not going to ask them what they think about each specific movie, not even knowing if they've rented it, or have seen it. This seriously pisses me off. AND getting rid of the lists?! That was one of the ways that I found new movies. I am incredibly upset about this new look, and didn't even know there was an option to vote. Regardless, even if myself and others are a minority and want our friend's ratings back, I think we deserve it. We pay money each month, and this is NOT something I signed up for. Thumbs way, way, way down.

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  13. PLEASE BRING BACK FRIENDS! BRING BACK TOP 10 LISTS! BRING BACK FRIENDS! BRING BACK TOP 10 LISTS!BRING BACK FRIENDS! BRING BACK TOP 10 LISTS! BRING BACK FRIENDS! BRING BACK TOP 10 LISTS! BRING BACK FRIENDS! BRING BACK TOP 10 LISTS! Please! This is very sad to me!

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  14. I'd like to add my voice to the "bring back friends' ratings" chorus. Removing those ratings from the movie details is a disaster.

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  15. So member reviews are more pronounced on the page, but the people that I'm friends with (and actually care about their ratings on a movie) no longer appear on a movie's page.

    PLEASE stop screwing with the friends section/features, it's one of two reasons that I even have netflix. You guys need to recognize the important of the social aspects of your site.

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  16. It's pretty clear that Netflix is slowly trying to completely get rid of the Friends feature. The Friends feature is the main reason that I've continued my Netflix subscription. If we can't see our friends' ratings on each movie page, I won't be a Netflix subscriber much longer.

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  17. can you guys please directly address what you're doing with the friends section?

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  18. Important information is at the top of the page

    Oh really? So where are my friends' ratings? That information is most important to me, much more important than the genre or duration of a movie.

    Where are the top 10 lists? Movie notes?

    This is not a redesign, this is yet another removal of useful features.

    And yet you've decided to keep posting the top 3 "most helpful" reviews, which any schmuck can see is divvied up between the same 50 people. 12 million members, 50 top reviewers. That is a feature you could've removed without any issues.

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  19. This ruined my day. How do you even get to the "Top 10 Lists" anymore. Please bring back the "Add to Top 10 Lists". Please.

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  20. The friends feature has the capability to be the most powerful tool on the Netflix site. I use those ratings regularly to help me decide when and what movies to watch, as does everyone that I know that uses Netflix.

    Instead of being removed, Friends features should be further enhanced and refined by adding more social, interactive, and user-friendly capabilities.

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  21. I am heart broken you removed the friends ratings from the Movie pages. This was the first thing I checked for when viewing a movie page. Please bring them back!

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  22. Yet another voice cry foul at the removal of the friends ratings from the movie information page. At this point, I'd wish Netflix would just kill off friends support officially. It's long been clear that community features such as Profiles and Friends has never been a priority for Netflix. Rip the Band-aid off already and let us morn the loss of this functionality rather than maintaining the farce that Netflix cares at all about social media.

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  23. I agree with all these comments, especially the Friends recommendations and the top 10 list button. I'm glad the stupid rankings race is over, though -- next get rid of the stupid quiz.

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  24. This is absolute trash.

    You should never compromise features for web design. Let alone, sub-par web design.

    From a usability standpoint this new layout is FAR worse than the last one. I don't mean to sound like a broken record but friends and top 10 lists were very important to me. Let me repeat, VERY.
    The only reasons I keep Netflix (after discovering how wonderful my library's resources were) is due to the friends system, and ratings.
    I've even convinced people to join (online only friends) so we could be NF friends and recommend more movies to each other and get a better understanding of what each other enjoys.
    Now I'm thinking... who cares? My account is on hold at the moment and it may be canceled soon instead of reactivated.

    You've already shown, from your refusal to re-add the Friends tab, that you care not about what the community says about your website, despite them being the ones lining your pockets and the pockets of your incompetent web developers, so I'm fairly confident nothing will be done about this. I'm more confident in assuming that in another couple months you'll remove the friends system altogether instead.

    Now, on to the web design itself. The larger DVD cover image is, obviously, a plus; No argument on that. The placement of the queue buttons looks strange, and, in fact, the whole layout looks strange! When it first loaded I assumed PeerBlock or AdBlock had caused me to miss some images. The whole top of the page looks chaotic! Did you forget to make some tables visible or is this really how you want it to look?
    The second half of the page looks much better but even then, the old one looked just as good and was more visually attractive.
    The top half looks like a broken webpage and the second half looks like I clicked a link taking me to the "Printer Friendly" copy of a webpage.

    I am perfectly fine with the idea that you guys wish to save some bandwidth and simplified the second half of the page by removing the gradient buttons, and that star background. Fine, whatever.. but what you did with the top half is a shame.
    Don't cripple your wonderful site to save a few cents. A lot of people won't stand for it, as you can see. I urge you guys to also read HackingNetflix's article about this and, more importantly, the comments that follow.

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  25. Echoing the above -- What's going on with the Friends features???????

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  26. Another vote for someone who found the "Top 10" tab and lists to be VERY VERY important. Most people here are upset about the Friends thing, and so am I.. but please don't overlook the "Top 10 Lists".

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  27. I hate it! Removing the friends' ratings and the ability to send recommendation notes is a huge step backwards! No one cares about the lame reviews written by strangers. There should be user configurable pages where we can customize our page view with the info that we want to see. WTF are you guys thinking?

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  28. You know it's bad when you hear someone across the office scream "WHAT DID THEY DO TO NETFLIX!!"

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  29. Angry Netflix OwnerMarch 4, 2010 at 1:30 PM

    What are you guys doing?

    First you made the top navigation worse.

    Now you made the movie page worse.

    Give me a top navigation link to my friends and show me their ratings on movie pages!!!!!

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  30. That Which Is MeMarch 4, 2010 at 1:36 PM

    Well, I guess I'm lucky I got in yesterday and updated my list of MST3K DVDs to rent, a mere day before you removed the very features (Related Movies and Add to Top 10 List) that made that update possible.

    Seriously, guys, this is a no-brainer: it is in your financial best interest to make it as easy as possible for me to find new things to add to my queue and to-rent lists (and as easy as possible to manage said lists, incidentally); otherwise, when I'm done with what's already there, I will conclude that I no longer need your service and I will cancel it. More than half of what's currently in my queue and to-rent lists I found on other people's Top 10 lists; more than half the remainder I found on Related Movies lists. If you're bound and determined to turn yourself into a featureless box-store rental shop indistinguishable from your competitors, then I may need to go see if your competitors have some of the DVDs that I've been waiting months for you to get in stock (hint, hint).

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  31. That's fine and good but when are we going to get Instant Watch for each profile?

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  32. I concur with the other comments posted here -- bring back the Friends features! I am much more interested in what my friends thought about movies than in what random people I don't know thought about them.

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  33. The "Friends" options, "Top 10 lists", what your "Friends" think etc were really fun and unique things that your site offered. Now they're gone or hidden away. Your site went from being something fun to do during the day to boring information I can get anywhere on the internet. Please make Netflix fun again. Please make it the way it was yesterday. There was nothing wrong with the site. Why change it? Why does everyone always have to mess with stuff? Sometimes it's just fine the way it is.

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  34. You guys screwed the pooch on this one. Bring back the friends feature or else. You have 1 month. If you don't heed my warning I'll due something drastic like call customer service and cancel my membership. Seriously, being able to send notes about sucky movies is really my only reason for living. Help a brother out.

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  35. That Which Is MeMarch 4, 2010 at 1:53 PM

    Anonymous @12:45pm: can you guys please directly address what you're doing with the friends section?

    Well, when they were up front about removing profiles, they got Slashdotted and had to backpedal; I guess the lesson they took from that is, "Be more covert about screwing your customers".

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  36. This comment has been removed by the author.

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  37. Yet Netflix still continues to snub screenwriters. Do the people at Netflix think that movies write themselves? More details here:
    http://scottworldblog.wordpress.com/2009/04/05/netflix-stop-discriminating-against-writers/

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  38. My movie selections have been based on my Friends ratings for a very long time now. After all, I already KNOW their movie tastes, which weighs considerably heavier in my decisions than an anonymous reviewer's rating. IF we have Friends, IF they rate movies... why CAN'T I use them to help me select films? Doesn't this change make Netflix MORE like their competitors?

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  39. I'm in my early 20's, and honestly netflix was the only product or service that I have ever actually 'sold' friends on. I used to brag about the great features and how it did so many things right. I still enjoy netflix, but this change (along with a few which have occurred recently and have been addressed in the comments section) have left me feeling disappointed.

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  40. Netflix Friends UserMarch 4, 2010 at 2:23 PM

    The new move details page is competely inadequate. Netflix, you spend one million dollars on a recommendation algorithm and are slowly removing the friends feature which didn't cost you anything. Don't you realize that a lot of people get their movie recommendations from their Netflix friends?

    You have made it clear that you are not the company to be renting with if you are looking for new releases by removing the new release link, throttling heavy users, and your most recent deal with Warner Brothers - so clearly you want people to rent from your catalog of older films. But the way people find out about these movies is through their netflix friends! By removing the community features, you are making it more difficult for people to share those movie recommendations instead of easier. Please bring back friends ratings, top 10 lists, and any other community feature you are destroying for this ridiculous new page.

    You will be doing a great disservice to your customer if you continue on this path of removing the friend features. Bring them back please!

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  41. I hate it. Why do these companies feel the need to move stuff and delete stuff? Why can't they at least give us a choice to retain the format we are used to?

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  42. I cannot believe you removed the Friends features. One of the reasons for my activit on Netflix is the friends features. I add most of my movies off friend notes and ratings, and now I have little interest in searching for new movies. As an active Netflix-er, I am very disappointed...No way to send notes or see what my friends rated movies? VERY Disappointing.

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  43. Seriously! You remove the very opinions that count--my friends.

    But what about the hyperlinks for the cast and crew? How else am I supposed to know what Jeff Goldblum starred in?!

    What a bummer!

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  44. pretty aweful that you took it off. also, we ever getting half stars????

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  45. I hope when i come to work tomorrow.. everything is the way it was yesterday and this nightmare ends.

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  46. If it ain't broke don't fix it. I need my friends ratings. How will I know if my friends and family have watched or rated the films I'm interested in? In the past it has kept me from inadvertently duplicating a selection. I contacted your customer service dept. and was told you are initiating a facebook link. Wow too complicated, I appreciated the information being at a glance on the same page.

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  47. BRING BACK FRIENDS!!!
    BRING BACK FRIENDS!!!
    BRING BACK FRIENDS!!!
    BRING BACK FRIENDS!!!

    If you don't I will have to seriously consider CANCELING my account. It is to difficult to keep track of what has and has not been watched by others in this household.

    Who cares about the ratings of people that I don't know, do away with this and bring back friends!

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  48. netflix just sucks without the friends section.

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  49. I agree with several of the others that have already commented here. Bring back my friends ratings. That helped me with my movie selections and was the best part of Netflix! Also an area to leave quick notes to your friends was very nice. It saddens me to see how Netflix has ruined their site. Hopefully it will be fixed VERY SOON!!!

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  50. This is terrible. Did you ever hear of beta testing before putting out such junk. I am trying to watch the Midsumer Murder series. There about about 70 discs. Before the change all of them were listed in order on each page. That's gone! Immpossible to determine what I have seen without going to IMDB. The useless slider on the bottom of the page only shows 4 to 8 films. I really miss the interesting and helpful lists that other members would create. It is immpossible to add movies to the lists from the new page. Nexflix is not fun any more.

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  51. I trust my friends more than I trust other Netflix users when it comes to movie ratings. As such, I would like to see friend ratings return.

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  52. Yeah, please please please bring back the 'your friends rating' feature. It was bad enough when you moved the friends tab from the top of the page and hid it in the small print at the bottom. It seems odd that you are slowly getting rid of one of the most fun aspects of Netflix.

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  53. While I appreciate the fact that subtitle and language information are clearer now (which might cut down on some of the idiotic non-review reviews), that's the best I can do as far as positive feedback. It seems that there are some important features missing.

    First and foremost, the friends' ratings are gone. I used my friends' ratings constantly as a means of finding movies.

    Secondly, lists are gone. It seems that I have spent countless hours over the course of years building lists that nobody can see anymore.

    If you are going to kill the community features, which it seems that's where you're heading, I almost wish you'd just put them out of their misery in one go rather than torturing us by removing chunks of functionality, piece by piece. What's next to go? Reviews?

    Stop messing with it.

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  54. Why can't we see our friends' ratings on the movie details page anymore? That was one of my favorite features and definitely made me use Netflix more to see movies that my friends liked. Please bring it back!

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  55. OK! FIX IT!


    So messed up I want you here
    In my room I want you here
    Now we're gonna be face-to-face
    And I'll lay right down in my favorite place
    And now I wanna be your dog
    Now I wanna be your dog
    Now I wanna be your dog Well c'mon
    Now I'm ready to close my eyes
    And now I'm ready to close my mind
    And now I'm ready to feel your hand
    And lose my heart on the burning sands
    And now I wanna be your dog And now I wenna be your dog
    Now I wanna be your dog
    Well c'mon

    AND DO IT RIGHT THIS TIME!!!

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  56. Bring friends' ratings back.
    Bring top 10 ten lists back.
    Bring best guess rating back.
    Bring notes back.

    Go back to what you had before.

    This design SUCKS.

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  57. This sucks HARD. Why are the friend's ratings removed????????

    BRING BACK FRIEND'S RATING PLEASE

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  58. Do not want.

    Looks good, but you removed features that I depended upon, such as Adding to my Top 10 lists and Friends features.

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  59. Booooo!!! Bring back the friends ratings!! You're taking all the fun out of Netflix. :(

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  60. I absolutely hate the missing friends feature, too. I almost never read the reviews by random members and do not care what they thought; I love knowing what my friends think. I know their tastes and how close their opinions are to mine, so their ratings are infinitely more valuable than those of strangers.

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  61. Like many respondents here, I made extensive use of the various "friend" features that have been marginalized or eliminated by your new design.

    My preference would be that you go back to the old format.

    [:-)] Mark

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  62. I know that you're letting the 'friends' feature go--very sad. But you know you'll lose little or no money by stopping spending money on it. I hope you decide otherwise and put our friends ratings back. That and the profile page are the two most useful features.

    Otherwise, it looks very nice. Though I still wish you'd bring back the 'most liked by people who liked this movie' page like you had several years ago. It was much more helpful than the often perplexing thing you have at the bottom of the page now.

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  63. I also am disappointed you removed the friends' ratings. Please consider reinstating them.

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  64. Friends Ratings need to return. I don't even know if I'm going to keep Netflix anymore; the whole point was to talk about movies WITH MY FRIENDS.

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  65. I just wanted to echo the sentiment around here, maybe it will make a difference like the profile removal.

    Removing my Friends ratings from the movie page is the worst thing that Netflix could have ever done for this user. It's pretty sad, actually.

    Why I LOVE Netflix, why I RECOMMEND it to people, why I get them INTERESTED is because of this feature. Most of my friends (around 15 or so), have rated anywhere from 1500 to 3000 movies, and those ratings are not only extremely helpful, but FUN. Seeing recent activity of my friends is my first stop on the page. What did they see? Oh "Joe" gave that 5-stars, I should move that up the queue. Etc. When the link at the Top was removed, I kind of felt like maybe it was under redesign, and in this day and age of Social Networking, I figured it would come back bigger and badder. (Heck, I want that stuff on the front page, but I understand a tab for it.) But what we've gotten, is even less, and this just doesn't make sense

    Already yesterday and today, I heard of an old Western and I clicked on it, and where normally I could see what of my friends had seen it, and what they had rated it (to base my decision on) wasn't there, and it was a bit infuriating. How do I find out what a friend thought of a movie? Look through 2000 ratings, one by one?

    This is disastrous. It really is.

    Instead, reviews of random people on the internet, (who I don't know at all, save for a 55% similar to) has been featured. And that's just asinine. What good does them thinking a movie is good or bad do me? I have occasionally looked at those for an extra opinion if I run accross a movie none of my friends have seen, but even then, those reviews are mostly useless, because I don't know what "John Doe" like and dislikes. I have friends that I am 40% in common with. But I know what those 40% are and can judge accordingly. (Say, we both like animated things, but don't cross anywhere else.)

    Again, truly disastrous. And I hope there is a remedy soon. Because as much as I love the service, it's not as USEFUL or as FUN as it was three days ago. (It switched two days ago for me, obviously.)

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  66. Why did you remove the friends ratings - the most important info on the film?? New release should add useful functionality - NOT remove it! Don't you have any QA at all?? Put it back!

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  67. If you eliminate the friends feature and don't restore my friend's ratings to the movie details page I'm canceling my membership and so are my friends. There's no point having netflix if it isn't an easy way for us to find new movies we like or movies to watch together. Now I have to ask all my friends, "have you seen x, have you seen y, what did you think?". Also another annoying scenario, "I netflix'd us X." "Huh? I've seen that already..."

    BRING BACK FRIENDS RATINGS!

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  68. ultimately frustrating changes, exacerbated by acting like it's business as usual.

    no algorithm will compare to the value of friend recommendations

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  69. You'd think a smart company like netflix would want to HARNESS social networking and the power it has to make people's use of the netflix service more enjoyable and therefore they will stay and recommend it to their friends...since having more friends makes their own experience more enjoyable. FAIL.

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  70. Why did you take away friends ratings? The changes you have made in the last year have not added anything to my Netflix experience but have only taken away.

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  71. What are you doing?? We nf members THRIVE on our connections with one another. Friend ratings, top 10 lists, and I CAN'T LEAVE A NOTE UNLESS MY FRIEND HAS RATED THE MOVIE ALREADY?????? Why in the world would handicap your faithful members in such ways?

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  72. I'm calling Customer Service now to tell them I dislike their removal of friends ratings and might cancel my membership.

    Let's tell them how we feel. They listened in 2008 when people complained about profiles; they can fix this too!
    1-866-716-0414.

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  73. I'm calling them as well. This is ridiculous. I don't understand why they would make this awful change...

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  74. Sorry, but I really really really HATE the new layout. It doesn't make any sense!!!!

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  75. Please bring back the Friends' rating to the movie pages and make the Friends page easier to get to.

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  76. I like the cleaned up design of the page but I hate, absolutely hate, the loss of my friends rating. That is more important and relevant than the "member" rating to me, and obviously by the comments here, many others.

    It was bad enough when you buried the Friends link. Don't you get it, our Netflix "Friends" community is very important to us!

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  77. I was VERY upset to log in today and find that the FRIENDS ratings feature is missing from the movie page! (...still missing the handy top-of-the-page Friends tab from the Main Menu tool bar!) I "HEART" the idea of putting a Friends ratings tab next to the Critics reviews on the movie page.

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  78. I hate the changes to this page! My favorite features are gone. Please bring back my friends' ratings and the top ten lists button! These are important parts of my Netflix usage!

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  79. PLEASE put back the feature that allows you to look at others who have included the movie in one of their lists. This is where I get so many of my movies ideas from. SO PLEASE WITH SUGAR ON TOP.

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  80. Please please please bring back my friends' ratings on the movie detail page... this was a quick and convenient reference. I miss the top ten list button too! Why did you take away these awesome features?!? Put them back please!

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  81. It seems terribly obvious to add the friends widgets back to this page next to the Member Reviews / Critic Reviews tab.

    Removing friends' ratings is a seriously stupid move here; unless of course you are forecasting the death of social media. If not, fix what's broken - don't just remove it from the site.

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  82. Where is the friends rating section? Are you slowly removing one of the most useful and helpful features OF YOUR ENTIRE WEBSITE so that we just won't notice? Well, Netflix, users of your website aren't stupid.

    I don't care about what random reviewers say (most of the time their reviews aren't even helpful). I like to see how my friends (by the way, I have 16 on the site, and none of them are happy about this) rated movies, as I have a pretty good gauge of how my friends' tastes compare to mine. This was a fantastic way for me to find out about new movies that I would like (or even dislike).

    I CANNOT STRESS ENOUGH how UNHAPPY I AM about the (possible? Still hoping this is not a final decision) removal of this feature.

    I am strongly considering scaling back my membership or canceling it entirely, if this feature is not retained.

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  83. I don't care what strangers think about a movie - Member Reviews are worthless to me. I care about what my FRIENDS think. Please reinstate this immediately, it was the only reason we bothered to rate movies in the first place.

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  84. Umm, although I like the new layout, it seems to be missing the Friends tab. I can't see what my Friends have rated a movie, or any notes that they've left. Am I missing something?

    The Friends section is THE reason I use Netflix. Without it, you're like Blockbuster. I love the Community I've built, and seeing what Friends and Family have rated and thought about movies.

    Please bring it back ASAP!
    (or at least let us know where to find it)

    Walt D in LV

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  85. Another thing... it would be A GOOD IDEA if the people on your customer service line actually were informed about the changes to your website. When I called a customer service rep today, he had no idea what I was talking about. If you are going to remove features, don't you think it's a good idea for your employees to be able to answer questions about this transition?

    LET ME REPEAT... I am VERY, VERY disappointed in Netflix right now.

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  86. Bring back the Friends ratings and the ability to leave notes for friends! This redesign and the slow smothering of all the "Friends" features from the service truly sucks. Why have you done this?! Please provide a reason as to why you are slowly killing off all the "Friends" aspects of the site!

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  87. Please bring back showing Friends' ratings on movie pages. It was by far the best part of your entire site's interface and I cannot even begin to imagine why you would remove it.

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  88. The missing red and yellow star ratings from the member home and watch instantly home are annoying. I know I can mouse-over to get those ratings, but I really relied on them being up front and obvious.

    To be honest, with this information missing from glancing at the page of recommendations, I feel lost and less willing to watch something, leading to me canceling my account out of not using it.

    I do not mean that as a threat, just a fact. I RELIED on the ratings being upfront and obvious for every film's poster WITHOUT mousing over.

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  89. This agression will not stand, man.

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  90. Having the chance of friend's rating comparison on movie pages was of extreme value to all community users, and I honestly can't understand the real value of the death penalty NF has given to its community, by making its site a cold, impersonal experience. Since your company is clearly showing that you don't give a hoot about customer satisfaction but you only care about money, is it really that expensive to maintain the community pages? Heck, you figure people are not going to cancel over this, right? The sad part is most of us won't, so let us weep over our lost benefits as long as we pay....!
    Congratulations on becoming the ultimate American corporation! Cold, cold heart...big big pockets...unhappy clients...

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  91. You really need the top 10 lists not just back on the pages, but searchable and easily accessible. It's the best way to find new movies. Honestly if you can't implement this little feature I'll be seriously looking what features the competition offers, as that was the primary way I found new titles on the site. Removing features is never a good way to please your users.

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  92. Robowriter here. Sure, under the new fluffy airhead design I can still get to Friends by the tiny link at the bottom of the page (hm, all but hidden away like New Releases under the tiny RSS link) but it requires many more steps and is so time-consuming as to be useless. (The system has already been so slow that my extremely fast machine has not been able to call up my Notebook page for 13 months now.) Sure, I can pound a nail in with my thumb -- but why would I?

    What really fries me though is the loss of the Top 10 lists on the movie page plus the link to add a movie to my lists (and esp. to see what lists it's already on). I cannot tell you how convoluted listmaking has now become. It was a tedious labor of love before but now it's four times as much tedium. I'm pretty sure I cannot continue listmaking at this pace.

    I've always told everyone "Netflix rocks!" Now I can no longer say that. Why? Netflix clearly hates its most active and supportive members who give their time and enthusiasm to promoting Netflix and its movies to others. Netflix clearly hates its community features, repeatedly tries to get rid of them, and therefore its most loyal customers.

    I don't mind the airy design per se. ***Just don't take away useful features!*** Removing value only alienates your customers, Netflix. Bring back the Friends tab and the Top 10 lists!

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  93. i could personally care less about friends ratings, but the new details showing which episodes of a season of TV show are WONDERFUL!!! It's so much less confusing trying to figure out which episode I last watched or if I finished watching a particular episode! THANK YOU! :D

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  94. Please bring friends ratings back I like to see what my friends rated things before i rent them

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  95. Wow, I had no idea so many members utilized the Friend's Rating feature so much. I honestly very rarely thought about it or used it.

    When I queue a new title a vast majority of the time it's a site recommendation. And once I queue a title, the little pop up usually leads me on a journey of sequential queueings, adding many related titles to my lineup.

    When I decide to watch a selection, it's usually on a whim. Or maybe I'm on a marathon of some sort (I recently watched a lot of Henry VIII and Queen Elizabeth related material).

    I suppose I must be in the minority of users when it comes to the "Friend's Ratings" feature. But I'm in no way denying that it drastically cuts down on the unique social networking available to Netflix users. With the evolution of the internet I'm rather shocked at how much the Friend's features have been scaled back, altered, or removed in the last 2 years.

    Also, I agree with many about what's been said of the Lists feature. I find it a very handy tool to being exposed to new titles I'd never heard of, that I'd never seen a recommendation of, but is something I'm interested in viewing. What is the point of having this feature available if you cannot access it through multiple portals on the site?

    And while you're at it, stop calling them "Top 10 Lists" and just change it to "Lists." So very few lists I've encountered are limited to this number. The best ones have 30-50, listing all sorts of related films I would have never thought to group together.

    Bottom line is, any film goer will trust the opinions of people they personally know over those of the arbitrary "Voted Most Helpful" review or critic review. There HAS to be solid evidence of this SOMEWHERE.

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  96. "Based on member surveys and user research"...Really? Really?? Really??? Who in the world are you possibly surveying or researching that would bring forth changes such as these?!?!?! Friendless assholes? My favorite feature on Netflix and one of the main reasons that I even use Netflix is because of that amazing friends feature that keeps slowly dwindling down to non-existent. Why do sites need to constantly make changes...FOR THE WORSE that seem to do nothing but piss off their loyal users? I was so pissed to log into my account to rate a movie and find these useless updates and to not find what my friends had thought of that movie. Seriously, bring back that feature ASAP!!! Also...Right now I'm wishing that I could rate some of these other comments "helpful"/"not helpful". Hahaha.

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  97. In response to Robowriter's comments:

    As a follower of yours, I value your thoughts on films as you write extremely well and get to the heart of your thoughts in a review quickly, yet adeptly.

    You also must be the most prolific list writer Netflix has.

    But I believe your statements on Netflix "hating" its "most active and supportive members who give their time and enthusiasm to promoting Netflix and its movies to others" are quite harsh.

    I know managing an interface as complicated as this site is cannot be easy with 100,000 titles, lord know how many millions of ratings, streaming capabilities, lord knows how many reviews, etc, etc.

    I find it unkind to accuse a site you have put so much of yourself into of "hating" your's and so many other's efforts. I'm sure they are most appreciative of the efforts from users like you, but Netflix et. al is less likely inclined to listen if you accuse them with such malice.

    As a personal suggestion to the hard working folks at Netflix, maybe the next time you roll out a change like this, you actually poll a cross section of your users to get an idea of what they think about a new layout before making in live. User feedback has worked in the past, and the more you work one on one with your customers and respect their opinions, the more loyal users you'll get and keep like Robowriter and myself, PurpleAlienGiraffe (not that I'll ever go anywhere, you have me for life!).

    I look forward to Wii capability this Spring and to seeing a peaceful resolution to this issue of site layout changes.

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  98. Bring back the FRIENDS features or I will cancel my account that I have had for the past 7 years and will no longer recommend Netflix to my friends. Why should I care if my friends use Netflix if I can't even see what they rate movies? If this is how it's going to be, the video store down the street is starting to look pretty good again...

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  99. "Easy to find similar content using the row of similar titles at the bottom of the page..."

    Yeah, and I guess "easy to find" trumps accuracy since the "More like..." section for Law Abiding Citizen lists Trick 'r Treat as the first suggestion.

    I too want to see my friends' ratings and have the ability to add a movie to a list from the movie's page.

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  100. I have no love for these changes. Kindly return the friends ratings to the page. Thank you very much.

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  101. Ewww. Why is everything so big and stupid looking and where is the friends ratings that I liked Netflix for? Why is there so much focus on member reviews where they take up more than half the page and yet friends ratings that I care so much more about has disappeared? What gives?

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  102. Jenifer BlanchardMarch 4, 2010 at 9:17 PM

    I keep logging into my Netflix account hoping that you realized that you made a big mistake with these changes and that everything will be back to normal. I sincerely hope to see the friends features and the lists brought back and soon!

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  103. You should really be more careful about the details you include in the synopsis; I've encountered some hefty spoilers just from adding things to my queue. My family has been watching Degrassi: The Next Generation for a couple of seasons now, and there is mention of a major character's murder right in the description of Season 7!

    Very sloppy.

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  104. I had to come to the blog and find out where the friends info went. I'm hoping this is a temporary thing; it is one of my favorite features on the site!

    Make all the cosmetic changes you want, and I won't care. Your users will adjust. But taking away awesome features like that just blows my mind.

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  105. Completely agree with everyone. I was sold by a friend to get rid of Blockbuster online and come to Netflix. The community options sounded the most intriguing and turned out to be a major advantage to having this service instead of theirs. Being able to see at a glance what your friends rate a movie is such a great feature. Who's really pulling the strings up there? The loss of being able to recommend a movie or just leave a note for a friend about a movie is a horrible idea! Now adays you wanna be the innovater...not the dinosaur. Did somebody's relative give the boss at Netflix a discount for creating this for them? Spend some of that dinero you are sitting on, build a real site for real movie heads, and fire your creative geniuses that came up with this "great" idea.

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  106. Bring back the top ten lists.

    Bring back the friends lists.

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  107. One more thing...if you want to remove something, remove the critics comments or let the user change the critics to their friends thoughts of the movie. Nobody cares about what strangers feel about a movie they saw. Netflix is sitting on gold but their board is either too old or dumb to know what the people want! They can turn this into another online community just as big as Facebook or Twitter if they knew what they were doing. Netflix, get rid of your old ideas and put in place some people who actually care about your product and more importantly the people who subscribe to your product. Maybe then you'll actually have over a hundred comments praising your actions instead of questioning your motives...but what does the public know anyway right? We just watch movies.

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  108. Bring back users custom made list links and the friends ratings!

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  109. i dont like the new look its very bland and text book like it looks like it was designed by a 6 grader for there computer final

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  110. Two items are missing that made Netflix a valuable service for me: Friends Ratings, and the Leave a Note button. I have found them to be invaluable and used them frequently to help me decide whether or not to queue an unfamiliar title. It's what has my queue consistently at or near 500 titles. Without them, NF is just another, undistinguishable service that has a substitute, if you catch my drift! Why you would discontinue a part of your service that encouraged exploration of the lesser known films is beyond me.

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  111. WTH! WOULD UALL QUIT ***N WITH STUFF.. I SWEAR EVERY SINGLE CHANGE ANY COMPANY MAKES TO AN ALREADY GOOD PRODUCT IS ALLLLLLLWAYS WORSE... AND THIS IS EXAMPLE NUMBER 1,000,0001... BRING BACK THE LAST RENTED DATE THAT USED TO BE DISPLAYED ON EACH PAGE IF YOU RENTED THE DVD ALREADY IN THE PAST... I WAS LOVING THAT BECAUSE I NEVER REMEMBER WHAT IVE RENTED BEFORE... ESPECIALLY STUFF YEARS BEFORE... ONLY YOU AND ONE OTHER DVD SIRE I RENT FROM HAD IT.. DONT LIKE THE FONT EITHER IVE GOT TO SQUINT JUST TO SEE THE REVIEWRS PERCENTAGES NOW... AND I HAVENT CHECKED YET BUT HOPEFULLY YOU DIDNT TOUCH THE EPISODE DETAIL LINKS THAT PPL NEED

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  112. WHAT THE HELL HAPPENED TO ALL THE GOOD REALITY SHOWS LIKE THE REAL DESPERATE HOUSWIVES OF ATLANTA / OR JERSEY /TILA TEQUILA II / A DOUBLE SHOT AT LOVE AND CHARM SCHOOL.. I GOT NETFLIX FOR ALL THE REALITY SHOWS IVE BEEN MISSING ON CABLE AND FOR OVER A YEAR AND A HALF NOW YOU HAVENT GOTTEN ANY GOOD ONES... OR YOU MAKE A PAGE FOR A COUPLE I LISTED AND SIT THEM IN THE SAVE SECTION FOR YEARS TO COME BUT NEVER GET THEM.. START ORDERING THE GOOD REALITY SHOWS AGAIN OR ELSE IM CANCELLING MY ACCOUNT

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  113. I'm a huge fan of Netflix and I'm always talking up how great it is. However, with new releases being almost impossible to get now, and the latest changes eliminating lists and friends ratings I'm starting to lose confidence in the service. NF - you're making a mistake moving towards the elimination of the social aspects of the site. You should be doing more along these lines, recognizing the contributions of people who help your business instead of the opposite. Eventually, it's going to start hurting your bottom line.

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  114. A PERSON WHO TRUSTS HIS FRIENDS' OPINIONSMarch 5, 2010 at 12:10 AM

    I will definitely cancel my membership if the friends' ratings are not restored. You guys are seriously blowing it.

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  115. Another really annoying feature is "the what you think i would rate" the movie rating instead of the average rating from everybody... that used to show up whenever i hover the mouse over a movie... why the hell would i want to see what somebodys' guessing i'll think about a movie instead of the average consensus that have already seen it?.. i keep talking about how u ppl that run things have no common sense at all and this is just another example

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  116. this is the same person that just made the 1st capped comment... just wanna throw in there that i guess im the only one but i could care less about this friends list that everybody else is whining about i dont even know what that is... so you do have atleast one person who could care less about that

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  117. BTW IF ANYBODY WANTS THE LINK TO THE OLD "NEW RELEASE" PAGE THAT SHOWS ALL THE NEW RELEASES EACH WEEK FOR EACH GENRE THAT USED TO BE LINKED ON THE SITE... AND THAT ALOT OF PEOPLE ARE COMPLAINING ABOUT BEING GONE... IVE GOT IT... IVE ALWAYS HAD IT SINCE THEY TOOK IT AWAY.. I JUST CLICK ON IT UNDER MY TOP 6 FAV SITES IN MY OPERA BROWSER SO ITS LIKE IT NEVER LEFT.. IT IS NICE TO BE ONE OF THE FEW THAT STILL KNOW WHERE IT IS... A LIL LESS OF A FIGHT FOR THE NEW STUFF EVERY WEEK BUT IF YOU REALLY WANT THE LINK ILL EMAIL IT TO ANYBODY YOU LEAVES THEYRE EMAIL UNDER THIS

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  118. ok nevermind cancel that last rented date complaint i just made i see its still there but the "what we think youll think" rating has got to go as a main source when i hover over a movie... because atleast 20% of the time u guys are wrong... put it on the DVD page but bring back the average customer rating instead in the hover box so i dont have to click on each frking page just to check if the movie is really worth renting or not

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  119. Terrible changes. Including the fact that you now show the user reviews for a few reviewers and then there is no more breakdown after that (i.e. newest reviews, etc.). It should go in order of reviews that have recived the most agrees, etc. You guys are really missing what your customers want. I would strongly suggest you start convening some focus groups made up of customers and start listening to the people who've made your company what it is. Netflix should be an incredible site for information, sharing knowledge and opinion, and renting dvds, but it's clear the company has stopped improving areas that aren't directly related to the bottom line. Along with these new awful changes, are problems like the poor summaries that often contain innacuracies and misinformation, and the fact that you can't even break up info like the filmographies of actor/directors, etc. Sloppy and lazy. LISTEN TO YOUR CUSTOMER BASE.

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  120. Are you guys out if your minds?

    I just saw a really great movie and I went immediately and excitedly to write a note cleverly recommending it to all of my friends. I must've clicked around for a good 5 minutes thinking surely it had to be somewhere... no? If you possibly think the removal of features in anyway improves the odds of your survival in this competitive market, you're positively unhinged.

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  121. At this point I really feel as if Netflix should really just put Friends and all related features out of their misery. They are all but neutered at this point. Just kill them off and stop letting the users that use them, myself included, hang out in the wind.

    What sense does it make to have your most useful features placed very small and in a hard to find place? The answer seems to be that Netflix is more interested in flaunting their new million dollar recommendation engine and getting rid of popular features that are actually more useful to many users. I really just don't see the point in it all.

    Now on to the changes. Who exactly filled out these surveys? I did not see one, and I have not heard of anyone that has. Sure the big DVD cover image is nice and easier to see, but look at all the flaws on the page.

    1. The add/play buttons are out of place and look bad where they are. It makes mores sense to have all the interactive features (ratings, add, play, etc.) all in the same place. Now you have to hunt to find them.

    2. Shouldn't the cast names at least be tabled in some manner. They now are difficult to read and are formatted very poorly.

    3. Many of the films in Netflix are categorized incorrectly. Now these categories are more prominent and in your face. Just tell me it is a comedy not an action/comedy/horror/thriller that is dark/cheerful/steamy/suspenseful/screwball. Most of this information is wrong anyway. hide all these tags from users and just tell us simply "Comedy" if that is what it is.

    4. Where are the Friend features (lists, ratings, etc.) see my rant at the top.

    5. Who really cares about critic reviews. If I want this information I will go to Rotten Tomatoes where I can get an exhaustive list rather than just a select few, many of whom I don't really trust.

    6. Why is there repeated information? I can read that a series is 5 discs once and understand it. Why tell me that twice? Same with Ratings, Run Times, and others.

    7. The profiles cards for the users next to the reviews look amateurish. They looked better how they previously was.

    8. The Inappropriate tag next to the reviews is nice and more appropriate than "Flag This" but did it actually fix the algorithm to get rid of bad reviews or did it just make it a bit more polite?

    to wrap this up, I am sure nothing said here will likely change anything. I just wanted to get some of these points off my chest. I realize many of them were pointed out before, but I felt that I needed to say so as well just to make it more known.

    Goodbye Friends features, you will be missed.

    Alpha309

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  122. I and my family find the friends feature vital. We each have our profiles, and have friended each other. When we look at a title, we used to be able to see if someone else in the family has already added it to their list, so we don't all reserve the same thing. Please, oh please, bring back the friends feature.

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  123. For further scaling back the ONE MAJOR feature that sets Netflix apart from its competitors, I think this update will be appreciated as Tide Of Users Rolling Out. A number of my netflix friends plan to leave near their next billing date, and even though their absence won't affect me as much as if I could see their ratings on a per-movie basis, I will soon follow.

    Poor move, Netflix. And boneheaded at that.

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  124. I'd much prefer the old design or at the very least get an option as to whether or not I would like to use the new design.

    Please bring back the option to select other seasons of a series from one page. I.E. If I'm watching a show that has 6 seasons I use to be able to switch from season 1 to season 2 via a link that was on the left side of the page. Those links are all gone now and I really wish I had them back. It's very annoying to have to add all the seasons to my queue individually rather that just being able to jump from one to the other like I use to.

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  125. The new page is awful. It's bland, it's poorly laid out, it looks amateurish, and it's missing features that I've always found useful and important.

    As plenty of other users have noted, the loss of the "What your friends thought" feature is especially egregious. It's a feature I used constantly and found the most reliable way to gauge whether I should bother with a rental. That should be brought back immediately.

    The removal of cast details is another blunder. If I found an actor I liked, it used to be easy to click through and find other movies in which that actor appears and add them to my queue. Now there's no way to do that. I can't fathom the logic for making that kind of change... except something I'll mention shortly.

    Finally, I'm noticing that a lot of movies have been moving to "unavailable" lately. I'm a horror fan, so I'm disproportionately likely to notice when this happens with horror movies, but it does seem like the majority of the DVDs that Netflix stops offering from my queue are little-known horror movies. These kinds of movies are the biggest reason I pay for Netflix. I can get big movies anywhere; I don't need a Netflix subscription to be able to watch what everyone else is watching.

    It seems like these changes are part of an overall plan to get rid of the social model at Netflix and to move to one in which Netflix exerts more influence over what its users watch. In other words, Netflix makes all the recommendations and can push a more limited catalog of big Hollywood movies. In other words, the big, bland new layout reflects an overall bigger, blander business model.

    I don't know whether this will increase Netflix's profits, but it certainly leaves the service less interesting to a user like me (and aside from an interval from 2004-2006, I've been a subscriber since a week after Netflix started). It makes me wonder if there's another service that caters to someone like myself -- with specific film interests who places a value on social features. If there was, I don't know if I could justify spending *my* money on Netflix anymore.

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  126. Another vote for the return of friends ratings. I'm saddened that each update seems to impair what I consider one of the most valuable features of Netflix.

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  127. BEFORE: EASY PAGE layout TO FIND movies QUICKLY.

    NOW: AWFUL, USELESS, TOO BIG, UGLY & hard to see any movies/features.

    I want to find movies not WASTE TIME on a stupid, USELESS site DESIGN that hinders!

    Will cancel at end of month.

    You ruined a good thing for no reason.

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  128. Thanks for making the useless DVD cover 600% bigger & getting rid of all the "helpful" links.

    Useless site.

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  129. BRING BACK FRIENDS AND THE TOP 10 LISTS! I spent countless hours out of my life making lists and now they are hidden away. This is one of the main reasons I chose Netflix over Blockbuster. Netflix is like a little family and now your taking that away! Listen to your loyal customers before you lose them!

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  130. I want to chime in about the omission of the Friends feature in the new update. It's what made me spend more time on the website, getting excited about movies my friends recommend and consequently putting most of them in my queue. I have less of a reason to visit the site and will downgrade my membership. Half of the fun is gone.

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  131. I agree with all of the previous comments regarding the removal of friends' ratings. This is one of the most valuable parts of Netflix to me and I will seriously consider canceling my membership if this does not get reinstated!

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  132. I woke up this morning hoping and praying that Netflix would have simply went back to normal. That they would have brought back my beloved Friends and Top 10 Lists. But no. A big ugly new page still stares me in the face. They went from an awesome site that let the user really be a part of the "Community" to a boring blah site to rent movies. DO NOT WANT.

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  133. Fantastic changes netflix! I'm so glad that the friends section is slowly dying, because you spent so much / go so much press on that computer guesser thingy and as everyone knows "THERE CAN ONLY BE ONE!!!!11"

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  134. I used to spent hours on here writing reviews and making top 10 lists. I would visit your site 20 times a day (sorry boss) but now I will come once or twice a week to update my queue... if I even decide to stick around. Your site is.. sorry.. was based on it's awesome "Community" and now it's gone. What's funny is that there are 135 comments here in less than 24 hours and I'd bet that ONE comment equals what about 500 users who don't know about this blog are thinking right now. WHY? BAD!

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  135. Why did you remove the ADD TO MY TOP 10 LIST option? It makes keeping my lists up to date VERY INCONVENIENT. PLEASE PLEASE put it back...

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  136. I realize I frequently use verbal shorthand that conflates or implies a bunch of reasons beneath one word or phrase so let me explain why I said Netflix "hates" those who use the community features: 1) Netflix point-blank announced it would eliminate multiple profiles, limiting every account to one (thus requiring families and individuals who have 2-5 profiles to purchase that many separate accounts or do without) until users' hue and cry caused them to recant, 2) Despite hundreds of millions in revenues, Netflix has failed to upgrade its infrastructure to support the use of community features, causing system performance to slow to a crawl or time out in system errors for a vast majority of the time (even on fast systems), wasting countless hours of time for its most active users, 3) Netflix has again tried to do away with community features by eliminating list access on the movie pages, greatly handicapping facility and access to lists in general, and so hiding and handicapping access to Friends that it couldn't be worse unless Friends were completely eliminated, and (of course the biggie) 4) Netflix sees its most active users as a drain on its profits because we watch more movies (hence the court decision that affirmed the sin of throttling, which Netflix admitted and atoned for in part with a legal settlement) instead of a net gain in revenues because of the loyalty and goodwill engendered by the many hundreds of its most active members. So is "hate" too strong a term? Let's see: 1) Netflix intended to lobotomize multiple profiles until members objected, 2) Netflix is effectively starving members who use community features (or any features beyond viewing a movie page or queue or adding to a queue), 3) Netflix has performed cosmetic surgery to all but cut off use of the community features, and 4) Netflix has worked intentionally since its founding to dilute the movie-watching, reviewing, and community participation of its most active and creative members. (In its defense, I'm sure it's been no picnic for Netflix to deal with the sniping and spoiler wars of its most negative members, the "haters.") So sure, "hate" is too strong a term, esp. since Netflix doesn't sink to rampant profanity. Let's just say "strong negative orientation and active policy of disentitlement or, if possible, elimination." Better?

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  137. How about someone from Netflix actually reading/responding to these comments? At least that would be some tiny sign that they still cared about their subscribers and what they found valuable about the service.

    Of course, if they're too busy deleting features and DVDs, we'll understand. I'm certainly beginning to understand, anyhow.

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  138. Where are the critics reviews? I can't find them. I have little interest in what Joe Blow Netflix user thinks about a movie and put full faith in whether Roger Ebert thinks I should spend two hours of my life watching a particular movie

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  139. Below is a detailed list of what I like about the new layout.

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  140. Why in the world did you remove the Friends ratings? Please bring it back.

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  141. This comment has been removed by the author.

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  142. Long time subscriber, first time commenter. Never needed to before.

    Need to now. Friends feature. Back. Please.

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  143. Thanks for the downgrade Netflix. What features are you going to take away next? In future versions are you going to set our queue for us?

    Is it pretty? No.
    Is it useful? Not at all as it was.

    It wastes space and is unintuitive.
    The whole page looks forced. Too big.

    I miss the 'appears on user list' feature. Used this list' feature often when coming across an obscure gem. If others included this film in their top lists, it often led to other great films I never would have been introduced to. The lists have specific movie categories that you really can't find anywhere else.

    The add buttons on the far right look really out of place.
    And the 'add to queue' are a little lost in space up there in the corner. I'd put them in a more logical location.

    The new page is insulting. The fact that I can't email Netflix about it is even more insulting.

    Are you intentionally trying to waste my time?

    It used to be a great tool and really part of the reason why I kept the service, and now I don't feel like I'm getting my money's worth.

    I agree that Netflix has made its UI more and more difficult with each change. Other websites are adding more and more community functionality, and Netflix keeps taking it away.

    In Summary, I HATE the new changes and continue to think Netflix is out of touch with it's users.

    I HATE the new page. Please bring back the old one.

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  144. And what happened with the notebook?
    It was a way for me to keep track of finer grained ratings (4-, 3.5, 3+, stuff like this). Now it completely disappeared!

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  145. The new page is awesome, especially for TV show streaming! Well done sir(s) and/or madam(s).

    I'd love to see the design become modular, so users could add/remove widgets that they like, so all the friend and top 10 people could get that back and I could remove it. I'm sure that's a lot more hassle than it's worth though. :p

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  146. Yeah, where did the Friends ratings go? It can't be that your user survey showed this wasn't important to most users. What's the point of the friends feature at all if the "summary page" doesn't summarize their opinions?

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  147. So, are we simply stuck with this new page? Seriously.. just put back the "Friends" and "Top 10" "Notebook" features somewhere and it's fine. Please.

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  148. This is terrible! No friends' ratings, no critics' ratings with links, no "add to" lists -- you've taken away just about everything I loved about your movie page! Please please please get these features back online ASAP!!!

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  149. 1. Friends ratings are much more reliable than the recommendation engine or whether the review is helpful; the latter is manipulated by "helpful" friends who may or may not have actually read the review or seen the movie. One good rating by a friend may not be a good indicator, but good ratings by 3+ friends usually seals the deal. Now I have to regress to trust stuffy film critics.
    2. The page layout is very unattractive.
    3. It is really quite unfathomable what NF is doing. It's like if McDonalds stopped serving happy meals.

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  150. At the cost of being repetitive, seeing all of my friends' ratings on a movie page is the single most important thing on the movie details page to me. I rely on it completely to decide whether or not to rent a movie. If you want to deemphasize the friends, fine, but how difficult would it be to add a "Friend's Ratings" tab next to the "Critic's Reviews" tab?!

    I've been a loyal member since 2000, and will continue to be, but while I tend to roll with the changes you make that I disagree with this, this is the first change you've made that seriously hinders my ability to use your site as an effective means of finding movies to rent. I would like to submit my sincerest of pleas for you to please put friend's ratings back on the Movie Details page.

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  151. Why did you remove the friend ratings? That is the feature I use most when deciding if I want to watch a movie or not. Why even connect your account to your friends if you can't get their opinions? Boo!

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  152. I'm happy to see that others here (99%), are equally as upset with the removal of the friends features as I am. I think that even if the numbers are low of people that use it, those people ONLY use it and rely on it heavily to help with decisions. I feel like I've been cut off from my movie buddies and have no idea what's going on.

    And to be honest, with all the sadness and frustration over this issue, I haven't even really had time to care about the rest of the re-design. In fact, although I think some of that has been wonkily designed, I could care less if I still had my friends ratings!

    TO CONTACT NETFLIX:

    This was found on two other Netflix fansites/blogs, so I don't know if it's accurate, but people have been e-mailing:

    Chief Marketing Officer Leslie Kilgore
    lkilgore@netflix.com

    Since calling Customer Service doesn't get people anywhere.

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  153. Why was my comment deleted? I had stated that Netflix should stop phasing out the friends feature. This is the best part of the site!

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  154. That Which Is MeMarch 5, 2010 at 9:32 AM

    Well, that's interesting. A mere hour ago, there were more than 150 comments (two of them my own) decrying the loss of highly valued features like Friends and Add to Top 10 List in their new and "improved" Movie Details page. Now, suddenly, all of them are mysteriously gone. Netflix customer "service" in action?

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  155. Wow. Simply delete the 150+ outraged comments. That'll show us? Lame. Bring back our Friends and Lists.

    ReplyDelete
  156. Deleted comments? Really? C'mon. What sort of Maoist chicanery is this?

    People are annoyed about the loss of Friends capabilities and the loss of List capabilities. Those voices should be heard loud and clear, not swept under the rug as if they don't exist.

    ReplyDelete
  157. Is Netflix willing to come forth and defend themselves here and at least offer us some information? Please. We love your site and you've taken away part of what we love. Wouldn't you want to keep your millions of paying members happy? A lot of people put a lot of thought and work into their "Comments" here and you just delete them? Why? People aren't going to stop being upset just because you deleted our comments.

    ReplyDelete
  158. Wow. As if the changes weren't bad enough, you delete all of (probably your most loyal) user's comments. Isn't that a nice big middle finger to top it all off. Very disappointed.

    ReplyDelete
  159. But the main page has acknowledged only 49 comments, even when there were 150, so I think ther's something wrong with the pages.

    ReplyDelete
  160. I sincerely hope the disappearance of all the comments to this blog posting is a bug! Otherwise Netflix has crossed yet another line, censoring its own customers...

    In case it is a bug (confirmation of that would be nice), I'll restate my earlier comment:

    Where are my friends' ratings? They are important to me, more so than the genre or duration of any given movie, and more so than Netflix' predicted rating.

    Where are the top 10 lists? Where are the movie notes?

    This is not merely a redesign, this is once again a removal of useful features and it isn't the first time Netflix has removed useful features under the guise of "redesign". First RTW, then the Profiles going away, then Friends tab, and now the ratings of my friends...

    Next you'll remove my queue and the search function?

    ReplyDelete
  161. Unbelievable! That's an incredibly lame move by Netflix if they just deleted the hundred plus outraged comments on this post.

    Bring back the friends ratings on the movie detail page or at least address its removal in some way. Sweeping that under the rug and then deleting complaints is a pretty crap way to deal with the situation.

    ReplyDelete
  162. I can't believe all of the comments from the past couple of days are gone... Why wouldn't Netflix post some sort of a response addressing the issue?

    ReplyDelete
  163. What kind of BS is this? There were over 150 comments, nearly all complaining over deleted features like Friends' ratings and lists -- now they are gone with no comment as to why. Is NF trying to cover up the fact that they've made a big mistake?

    ReplyDelete
  164. You have to be kidding me. You deleted over 150 comments withut explaning why!

    No reply to any of the comments.

    Grow up Netflix!

    ReplyDelete
  165. Listen to your customers! You should want to please the people that pay you!March 5, 2010 at 10:59 AM

    Look at the comments on Hackingnetflix.com too:

    http://www.hackingnetflix.com/2010/03/what-do-you-think-of-the-new-netflix-movie-information-pages.html

    ReplyDelete
  166. Deleting comments? A new low..

    Here, have a repost!

    ----------------------------------





    This is absolute trash.

    You should never compromise features for web design. Let alone, sub-par web design.

    From a usability standpoint this new layout is FAR worse than the last one. I don't mean to sound like a broken record but friends and top 10 lists were very important to me. Let me repeat, VERY.
    The only reasons I keep Netflix (after discovering how wonderful my library's resources were) is due to the friends system, and ratings.
    I've even convinced people to join (online only friends) so we could be NF friends and recommend more movies to each other and get a better understanding of what each other enjoys.
    Now I'm thinking... who cares? My account is on hold at the moment and it may be canceled soon instead of reactivated.

    You've already shown, from your refusal to re-add the Friends tab, that you care not about what the community says about your website, despite them being the ones lining your pockets and the pockets of your incompetent web developers, so I'm fairly confident nothing will be done about this. I'm more confident in assuming that in another couple months you'll remove the friends system altogether instead.

    Now, on to the web design itself. The larger DVD cover image is, obviously, a plus; No argument on that. The placement of the queue buttons looks strange, and, in fact, the whole layout looks strange! When it first loaded I assumed PeerBlock or AdBlock had caused me to miss some images. The whole top of the page looks chaotic! Did you forget to make some tables visible or is this really how you want it to look?
    The second half of the page looks much better but even then, the old one looked just as good and was more visually attractive.
    The top half looks like a broken webpage and the second half looks like I clicked a link taking me to the "Printer Friendly" copy of a webpage.

    I am perfectly fine with the idea that you guys wish to save some bandwidth and simplified the second half of the page by removing the gradient buttons, and that star background. Fine, whatever.. but what you did with the top half is a shame.
    Don't cripple your wonderful site to save a few cents. A lot of people won't stand for it, as you can see. I urge you guys to also read HackingNetflix's article about this and, more importantly, the comments that follow.

    ReplyDelete
  167. The other feature missing that I failed to note is the mini-review that you send to your friends. As recently as two days ago my brother let me know that a mini-review prompted him to put a movie at the top of his queue. Bring it back!

    ReplyDelete
  168. Removing comments, what a joke.

    Honestly if the friends features aren't reinstated within a month I'm cancelling.

    ReplyDelete
  169. Hi everyone. This is Jamie from Netflix. We're looking into the technical issues on how to restore the lost comments. We believe in and value open communications and comments, and regret that a technical problem caused the original comments to disappear.

    ReplyDelete
  170. This is terrible! No friends' ratings, no critics' ratings with links, no "add to" lists -- you've taken away just about everything I loved about your movie page! Please please please get these features back online ASAP!!!

    ReplyDelete
  171. Oh, okay, because us Netflix users aren't annoyed enough already by these new Netflix changes, why don't you infuriate us even more by deleting all of our comments without so much as a response. Keep showing us how important we are to you Netflix! Not only do you keep making changes to your site for the worse, but supposedly these changes were based on member surveys and user research (yeah, right...) and here you have some REAL responses to these changes from Netflix users and you simply delete them as if they don't mean a thing. Awesome. Not. Bring back the friends features. That was the most important thing to me when it came to using Netflix. I liked being able to see what my friends thought of a movie before or after I watched it myself. Also I enjoyed being able to leave my friends notes about particular movies. I could care less about critics reviews and now Netflix looks all big and stupid like it was designed by a fifth grader. What gives.

    ReplyDelete
  172. Haha, yeah... that's what happened!

    ReplyDelete
  173. Okay Jamie, you've responded to the comments being "deleted", now can we get a response on the friends features and everything else that is upsetting Netflix users??????

    ReplyDelete
  174. Jamie,

    Since you are apparently online.. why don't you address our other questions/comments (that were "inadvertently" deleted) while you look into the technical issues?

    Thank you,
    Sarah

    ReplyDelete
  175. Why does it seem like all sites these days don't know how to leave a good thing alone? Netflix was great the way it was and now it's goning to crap. Do yourself and all of us a favor and go back to the way it was. Unless of course your aim is to lose users.

    ReplyDelete
  176. I don't think www.hackingnetflix.com has ever had a lost comments issue?

    I hear Netflix pays close attention to that site too.


    http://www.hackingnetflix.com/2010/03/what-do-you-think-of-the-new-netflix-movie-information-pages.html

    ReplyDelete
  177. SUPER PISSED that you guys removed the friends' ratings. BRING THEM BACK! Why did I waste all my time forming my list of buddies if you are just going to remove everything that makes it worthwhile?

    ReplyDelete
  178. Wow. You deleted the comments...

    www.greencine.com here I come!

    ReplyDelete
  179. Please listen to your customers. We are the ones that pay for this service.March 5, 2010 at 12:01 PM

    The removal of the friends feature isn't the only issue........

    Netflix Instant can be played back on up to 6 devices, why
    not add Netflix Instant to 6 additional profiles under the master profile per account?

    If you are on Netflix & use the additional profiles for other house members you know what I'm talking about.

    That's another annoying thing.

    Having your own profile is a good thing.

    I don't want my ratings and tastes mixed with someone else.

    However once again Netflix tried to kill the Profiles feature in the past & people voiced there disgust.

    So we still have profiles, it just hasn't been updated.

    Why try to remove them? It's a very useful feature if you have two or more people in a home.

    So if you have a profile account under a master account, you can add dvds, set your taste preferences and rate movies, just not add Instant movies or know
    if your dvds are available Instantly without some extra steps.

    Can we say pain in the rear?

    Again if you choose to just use 1 master profile with other people in a household,then all your movie ratings and tastes get mixed up and you get funky recommendations & such.

    So why not allow Instant Queues on the profiles under the master account?

    Who agrees? Or disagrees with me?

    It's so annoying trying to figure out if a dvd on a second profile is streaming or not.

    I don't see how this would be hard or a problem to do? Streaming is allowed on 6 devices? So again why not allow access on 5 profiles under a mater account?

    That way parents could have a profile for kids that block R-rated movies.

    Don't have a rating system for streaming titles? Hey Netflix. Then make one!

    Sheesh.

    Listen to your customers!

    Please?

    ReplyDelete
  180. Social networks are the service we want.

    ReplyDelete
  181. "...looking into the technical issues on how to restore the lost comments."

    Easy. Don't try to retcon your blog by deleting what was obviously a hugely important post.

    Why on earth would Netflix decide to delete the previous blog entry? All the other postings on the blog are left intact. The obvious answer is that Netflix can't stand the criticism that it's new page design has generated. Give us some other reason than to believe that Netflix isn't trying to silence the voice of its customers! What's next, censoring our film choices?!

    ReplyDelete
  182. ROFL! A "Technical" issue deleted all the comments? Riiiight...

    And these changes were made after a customer survey and customer input?

    Fair enough... Be a bit transparent and make that data available to your members to view. The survey questions asked, the demographic group you selected, the region you distributed it in...

    I've been a member for several years now and I have NEVER gotten a survey from Netflix, nor have any of my friends over at Movie Lovers

    We'd be very curious after all our support to know when/where you did these studies/surveys that told you we all would enjoy having the site dumbed down and made far less usable.

    Removal of Friends features= "Epic Fail!"

    ReplyDelete
  183. Can you please let us know when the site will be back to normal? Thanks.

    ReplyDelete
  184. @Sock Puppet

    I am so with you my smelly friend! I love how every time some major change is made its always pre/pro ceded with...

    "We did a Customer Survey" or "We did a Study Group"...

    All of that data which can be easily manipulated to show the results that are wanted.

    I wouldn't hold my breath waiting for Netflix to share any of that data either... I'm sure that's all a bunch of BS anyway...

    ReplyDelete
  185. Wow, what a shameless demonstration of abuse of power. Netflix is so big now it feels it can bully their customers into accepting whatever cost-saving user-disserving changes they make.

    Storm of protest over the redesign? Gee, looks like most of it got lost by a glitch. Except.. Netflix doesn't host this blog site, just redirects to it. So the removal of messages was an action by the blog moderator.

    OK, so they can't be shamed if we realize this because they're so big? Well, their very bigness means they're newsworthy. What happens when one of the news services picks up the story about Netflix screwing up their site and then suppressing customer complaints? I wouldn't want to be their CEO dealing with that negative PR.

    ReplyDelete
  186. In case you never restore my previous comment, I would like to say the following regarding the change to the site (adding in a few points due to the "recent developments"...):

    1) I found the friends feature to be EXTREMELY useful. Are you phasing this out? If so, why haven't you addressed that? Are you slowly removing its features so that we just won't notice?
    2)Why can't you add the friends feature onto a new tab next to the "Member Review" tab? This wouldn't seem to disrupt the more "streamlined" view of the new page. I have 16 friends on the site and not being able to see how each person rated a certain movie is a huge let down. I know that my friends feel the same way.
    3) Why are your customer service reps not informed about changes to your website? The rep had no idea what I was talking about on Tuesday, though the one today actually had heard of the "friends" feature at least.
    4) Considering points 1-3 and the fact that you possibly went ahead and deleted all of our previous comments... I am strongly considering getting rid of Netflix. I am really starting to regret suggesting it to many of my friends (some joined based on my rave reviews). I am very disappointed.
    5) PLEASE ADDRESS OUR CONCERNS. Why haven't you posted any kind of response to any of these comments?

    ReplyDelete
  187. You "accidently" deleted my post about how angry I am about the loss of the friends feature. You now have 29 days to fix it or I take my business elsewhere. Seriously not cool. The friends feature is the only reason I have Netflix and not blockbuster. Customer of 7 yrs.

    ReplyDelete
  188. Well at least this gives me a chance to fix my typos, regardless of whether or not NF deleted the comments accidentally.

    Original post:

    You really need the top 10 lists not just back on the pages, but searchable and easily accessible. It's the best way to find new movies. Honestly if you can't re-implement the lists I'll be seriously looking at what features the competition offers, as that was the primary way I found new titles on the site. Removing features is never a good way to please your users.

    And I'd like to add this: Netflix seems to be doing their best to move as far away as possible from the features expected of a modern web site. We expect, want, and use social features. If you don't implement them we will be frustrated. If you remove them, we will leave.

    ReplyDelete
  189. Please bring back the Friends Ratings on movie pages - they were the best part of your site! I'll DEFINITELY consider switching services if they are not restored.

    ReplyDelete
  190. When people like VeganSlayer, Alex and co start to get mad I know I'm not out of line. I've been a memeber for 4+years and trust me.. I'm not bragging with how nerdy I am, but with reviews and lists I'm ranked in the top 100.. again.. not bragging, but when the people who truly make up your sites awesome features of lists, friends, etc .. when they start to voice their opinions you, Netflix, should really address this ASAP. Because you took away the only thing that distinguishes you from Blockbuster online and other places.. so it's not like you've left us with no choice. Please do the right thing.

    ReplyDelete
  191. Hey Jamie,

    Thanks for clarifying that it's a bug of some sort. Can't we just pretend that the removal of the friends' ratings is a bug as well and implement them on the movie detail page ASAP?

    ReplyDelete
  192. Add a vote to the "do not like" column. Friends' ratings & user lists were probably my two most-used Netflix features. They need to be restored to movies' pages.

    ReplyDelete
  193. FIX IT! FIX IT! FIX IT! FIX IT! FIX IT! I want my old Netflix back!

    ReplyDelete
  194. HATE IT!!!
    Once again, Netflix has truly baffled me.
    How could they remove the friends feature when browsing for movies?
    I'm much more interested in how my friends rated a movie then say 375 strangers.
    Huge disappointment.
    Now I find myself:
    1)trying to find the friend section in the first place
    2)when and if I find it, scouring each individual friend's previous ratings looking to see what they thought of a movie.
    This was all presented to me on one page prior to the change.
    Are you intentionally trying to waste my time?
    In Summary, I HATE the new changes and continue to think Netflix is out of touch with it's users.

    ReplyDelete
  195. Trying to censure your users shouldn't surprise me at all after
    the backhanded way you are phasing out friends functionality. You people seriously need to check yourselves. Hot companies come and go. We pay your bills. Listen to us.

    ReplyDelete
  196. Jamie
    1. It's 2010 and you can't control information. Trying to delete bad comments is only going to fuel the fire. I imagine you're starting to get that.

    2. Your users, the people who you're paid to please, hate the new layout. They have consistently been pushing for more friend functionality and your company has insisted on going in the opposite direction. Ever hear of IMDB and bittorrent? Yeah, you should listen.

    ReplyDelete
  197. Smooth move...now you're fucked

    ReplyDelete

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