Hello, Steve Swasey, Netflix VP of corporate communications, here to let you know that a Netflix member has received the two billionth shipment since Netflix launched the subscription service in September 1999.
On April 1 Clay Shannon of Birmingham, Ala. received the two billionth movie, a Blu-ray version of the romantic comedy "Nick and Norah's Infinite Playlist," and with it, a complimentary lifetime subscription to Netflix.
I called and emailed Clay to tell him the good news and for the longest time he thought it was an April Fool's prank. Finally convinced, he was elated.
We shipped the movie from our Atlanta distribution center on Tuesday and Clay received it on Wednesday, right on time he says, like always.
Netflix shipped its one billionth DVD (a copy of "Babel") to a member in Helotes, Tex. in February 2007. It took eight years for Netflix to reach one billion shipments -- less time than it took McDonald's to sell one billion hamburgers -- and just over two years to ship the second billion.
Congratulations to Clay and thank you to all Netflix members for enabling us to reach this milestone.
Enjoy the movies!
Wednesday, April 1, 2009
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114 comments:
Wahoo! That's awesome!!! (I must have been was sooo close! I ordered the same move & also received my copy of it today. Dang it!)
Congrats on accomplishing such a huge milestone. If I had only known that you were handing out lifetime subscriptions, I would have been watching more movies. Can't wait until we hear about the 1 billionth streaming film.
So does his lifetime subscription include the upcharge for Blu-ray discs?
Did you ask Clay if he was going to cancel his Blu-ray access before the new charges kicked in?
Funny how you have money to throw around on lifetime subscriptions while simultaneously price gouging other users. Or are the new fees to support Clay having 10 Blu-ray discs at home all the time from now on?
Hello - I love the Friends feature & community however I don't like the fact that my real name (first and last) are viewable once people accept me as a friend - I only want my Nickname to display - if i change my name under profiles it changes my name under the shipping info - I really feel this should be taken care of right away as this can be devistating to many people.
The above also goes for my kids as they too have sub accounts - as they are making "friends" on this site I dont not want thier real names listed - I dont have a problem with them making "friends" they dont know to talk about movies etc however it's just not safe that there names are listed - please please please correct this ASAP.. thank you
Wow! Congrats! And as if you didn't grow to 2 billion fast enough, think of all the extra $$ you'll have coming in from price gouging your customers!
Hey Clay, enjoy your free membership paid for by (soon to be former) loyal blu-ray customers.
Was the movie a bluray? Did you charge him an arm and a leg extra for it?
a lifetime subscription!? i am very jealous
"Price gauging? Shoot dang, settle down...
Hey! Look over here! It's distracting good news! Isn't it fun to be a Netflix member? Wee!"
Whatever. It looks like Netflix is getting big and cocky in their old age. They'll keep getting worse too as long as their customers let them get away with it.
It is good to see that Netflix has become such a success story. I have been a member since 12/08 and have been pretty satisfied with the service. There is one issue about the service that has been very annoying, though, and I have read about this issue somewhere in a blog. I have a DVD in my queue that is a “very long wait” or “short wait” and when this DVD becomes a “now” I move it up to the top of the queue. The same day that his DVD was moved to the top of the queue, it becomes a “very long wait” or “short wait” again. With me, it seems that it is the same few DVD that have this random status and all of them are several years old, so it not like I am waiting for new releases. My queue is over a hundred so I do not have to wait for a DVD. If Netflix is making all this money, it seems to me that they can buy a few more of those DVD that are in short supply.
Congrats, guys!
I guess that 2 billionoth movie wasn't a Blu-Ray or it wouldn't have shipped for a few more months...
Looks like they'll still have one Blu-Ray subscriber left once the new prices take affect...
There are some hilarious humor jokes on these comments.
Congrats to Clay. Meanwhile, I will be waiting on average 3 months to receive blu-rays, with the added bonus of now paying 300% more! Rejoice!
How pathetic is it that nearly 900 complaints are not addressed, yet Netflix brags about this useless shit? With the added audacity of gifting a lifetime membership no less!
Does the free lifetime subscription include Blu-Ray discs, or are they extra?
Congratulations Clay for being the only Netflix customer able to get a Blu-ray ontime!
You better read the fine print because the free lifetime subscription is probably only for DVD's.
so now that you got the good out of the way for your corporation can you address the outrage over bluray overcharge?
With people downgrading their service because of the high Blu ray fees (that must have been an Obama suggestion) I doubt the 3 billion will be so fast.
Wow, you've shipped two billion movies and you are the number one mailer in the United States, yet there is absolutely no mention of what you're doing for the environment on this blog or your website!?
Brag while you can but if you do not fix the SILVERLIGHT problem that success will be short lived
Nick & Norah's Infinite Playlist came out FEBRUARY 3RD. I'd love to know if that's when Clay added this to his queue. Because, like others, I'm just now getting titles released around this time on blu-ray. Why? Because every single new release on this format goes immediately to Very Long Wait and stays there for weeks upon weeks.
Netflix, you have 900 complaints on the blu-ray price increase entry. Care to address?
I ♥ Netflix. Congrats on the milestone!!
No Spin Version: They are paying for the lifetime membership by fleecing Blu-Ray subscribers an extra $4 per month. We all pay for one man's guilty pleasure.
Lucky guy and congrats on the 2 billionth. However I hope he doesnt have to request a replacement for it like I have for 4 movies so far in the last 2 weeks!! How about replacing the scratched, nicked and screwed up DVD's you have in stock before you go handing out more free subscriptions?!?
That's great. I could be happy if you would stop sending out un-playable movies. For every 5 movies you deliver to my house, 2 of them are scratched or just un-playable. Can you do something about that?
What about counting before the subscription service. I joined Netflix in 1998. And they had to drag me kicking and screaming to the subscription service in 1999(they gave me no choice, eventually they just eliminated the pay per disc model that I enjoyed so much)
I guess that's why I like VOD so much and am using it more and more and Netflix less and less.
Wow, you give away one lifetime membership and upcharge all your blu-ray members enough for 10,000 lifetime memberships. So generous of you.
you give one guy a lifetime membership for just ordering a disk and you give your marketting team a total of $5,000,000 in bonuses for figuring out that you could make more money by screwing all your blu-ray members. You guys are so generous
Wow, congratulations!!!
I wish there was a way to contact Netflix other than by phone.
Congratulations! This PR fluff piece is a great way to continue to try and divert attention away from your senseless blu-ray price gouging! Nice job! Keep up the good work!
When the hell is this company going to address the THOUSANDS of complaints regarding Blu-Ray? Never? That's really, really lame.
It was probably a 1-disc-per-month, non Blu-Ray subscription they awarded. Can't be losing those profits, ya know!
So how many subscribers downgraded their plans this week?
Good for y'all. I wanted to try out Netflix with the free trial and didn't even get that 1 movie I requested. Finally I cancelled my subscription after a week of nothing. Didn't even get a reply to my inquiry.For me Netflix is NOT flex now...But what is one little customer in the bucket of billions...
You won't be using my money to pay for this guy's "lifetime" subscription. By charging all your other loyal customers in excess of 400-900% extra a month, I'm thinking it would be no sweat off your backs. Count me as one of the ones that jumped to Blockbuster on April 26th.
Perhaps this is why I've experienced a decline in service? If you've shipped two billion movies who cares if a few hundred customers don't receive films in their que and can't even report a problem for three days. You can be sure if this kind of delay continues I won't be a customer for much longer. If there were a customer service link on your website I wouldn't bore your bloggers with my complaint - but there isn't... so here it is for the world to read.
Congratulations! You annoyed the post office 2 billion times..............
Wow! Congrats! I love Netflix and especially, the huge move lately in getting partners to help stream them. However, I fear the whole push will end up costing Netflix if ISPs get their way and start charging consumers per gigabyte used. Please use your corporate might to help thwart them as obviously, Netflix will become an expensive product once ISPs start charging the way they want to and I will have to cancel as will many others that have started to rely on streaming video.
Yeah and yet I have been waiting for 5 movies for the past month to be sent to my house. My queue is filled with Short Wait, Long Wait, Very Long Wait. Netflix is getting slower and slower. If I do not received these movies by the end of the month I am closing my account.
That's great.. maybe it's time to update your instant movie service and selection?
I demand a RECOUNT!!!
So, if the selection I had mailed back on Monday (Mar 30) hadn't disappeared...I could've been the 2 billionth?
Congratulations !
I have a request for Netflix, can you please add more Indian hindi movies[ Bollywood ]? I know plenty of Indian friends/families [ Netflix members as well ] who are interested in watching them. There are hindi moview on netflix, but they are very few.
We love netflix, and will be happy delighted if Netflix do listen.
Congrats to Netflix on this milestone. To celebrate, I'm starting my 30 day free trial of Blockbuster tonight! I'm going where Blu-ray is still free.
シュノーケリング
沖縄 シュノーケリング
石垣島 シュノーケリング
シュノーケリング
沖縄 シュノーケリング
石垣島 シュノーケリング
There's nowhere on Netflix's website to leave feedback anymore, so this is the only place to do it:
Netflix apparently believes that every single movie in Hollywood just WRITES ITSELF. Netflix, do you think that screenplays just grow on trees -- and that directors come along and pluck them off the trees to turn them into films?
Your site is extremely insulting & disrespectful to writers... as you do NOT list the writers (nor any other crew members!) for any of the movies on your site! The only crew member you list is the DIRECTOR.
Netflix, STOP perpetuating the degrading myth that the DIRECTOR is the only crew member that is important to a movie. A director would be NOTHING without an excellent script behind him.
For comparison's sake, Blockbuster's website lists the FULL CAST AND CREW INFORMATION for each movie.
You know, some of your customers actually know a little bit more about movies than the average moron... and they like to watch all the movies that are written by a certain screenwriter, or at least educate themselves as to who wrote a specific movie.
You could extend this argument even further to other crew members as well. For example, some professional cinematographers like watching movies that are all shot by the same cinematographer.
For Netflix to NOT list the other crew members on your site -- or at the very least, the writer -- is just completely disrespectful to writers and condescending to your customers.
And it's nothing more than SHEER LAZINESS on Netflix's part, since you OBVIOUSLY already have all of this data in your computer systems and you choose to simply NOT SHOW IT to your customers.
On the contrary, Blockbuster lists FULL CAST AND CREW -- EVERYONE! -- for every movie on their site.
Blockbuster clearly respects the professionals who dedicate their lives to making movies a hell of a lot more than Netflix does.
You guys should be completely ashamed of yourselves.
I discuss this more in detail on my blog at:
http://scottworldblog.blogspot.com/2009/04/netflix-stop-discriminating-against.html
Wow Scott. I think you need to chill. TOf course movies don't write themselves, but if Netflix doesn't give a damn about the unhappy customers who post here regarding issues that will ultimately cost them a loss of memberships and revenue, why do you think they will give a damn about the thoughts of a wannabe writer with his panties is a wad?
TwistAndShout: Hahaha. So true, so true. Excellent point, my man.
FYI Netflix, I am a 5 year customer who just joined Blockbuster...$15.99 a month, 3 rentals unlimited with blu ray access...........See ya and good luck with your horrendous marketing decision...
Here's to another billion! Keep up the good work.
Congratulations!!
But your search engine still sucks. How about just a "simple" category of the movies "that were recently in theaters and are NOW available to rent on Netflix!" Not "everything" that was just released on DVD, mind you, not the new "Bambi" boxset only the movies that were in theaters a couple of months ago and are now out on DVD, BluRay. No genres, no mind reading, no movies that you think I might like, or movies that are popular in my area? (really? Do we really need that category?) And do we really need the special popup window that appears when we add a selection and further clogs up my browser with more superfluous suggestions of "other movies I might enjoy"!). And, perhaps, just perhaps, we could also have, to go along with my dream category, a list of what "grade" the critics gave each movie. Pretty please? With sugar on it? It can't be that hard.
I'd be happy for you, except I'm not because you're jerks for not responding *AT ALL WHATSOEVER* to the 1000+ posters who are upset about the bluray price scam.
Go to http://www.netflix.com/AllNewReleases Easy as pie
What about getting some more obscure movies, like "The Electric Grandmother"???
I'm only on the 1-at-a-time plan so the price increase for me is minimal. That doesn't mean I don't expect a significant improvement in availability with this price increase. I expect noticeable results within the month. If not, I too will migrate to BB amidst reports that their turnaround time has improved. To the Netflix folks, I strongly urge you to act quickly if you haven't already done so in response to this backlash. Otherwise, it may be too late and you'll end up sittinig on stacks of unrented Blu-Ray disks because we've already come to our senses and gone with Blockbuster.
Well at least somebody was able to rent that movie. I've had it at the top of my queue for over two months...
Hi, Netflix, I am your fan!!! It is awesome!! Well, I actually want to make few suggestions here --- hope you'll be able to read this. (1) Will you consider to create a plan simply for "Watch Instantly"?? I may have to work overseas for a while and really want to see movies. This will enable me to do so, which will be awesome awesome awesome!! (2) Will you consider to setup Watch Instantly via iPod Touch?? Now we can see movies online through PC. If we can see it via iPod Touch, it will be awesome awesome awesome awesome awesome!!
Thanks & Your fan as always,
Vivian
I joined Netflix back in August of 2008. And I must say I had an amazing time. But like many others, I am making the jump to free blu-ray. This was a poor choice on your decision to charge for blu-ray and spend some of that money on some random guy who just so happens to receive the 1 disc that brings 1,999,999,999 discs to 2bil discs. Until they bring blu-ray back to the old model of 1 dollar a month for all plans I will be giving my cash to Blockbuster.
I am a new customer to netflix and saigned up for the reason to watch through my computer. Well I am very dissapointed in the selection of new releases that are available. Please FIX THIS... Please....
Hello, since you guys don't have any way for me to email you, and since the person on the phone didn't seem to understand the problem, I'm writing here: I have been trying to rent Alive, and keep getting a dvd that is cracked and won't play. I have received my FOURTH cracked dvd now - do you people bother checking whether the dvds are cracked before sending them out?! Meanwhile I've been getting other dvds in fine condition, so it seems that somehow your entire shipment of this movie consisted of damaged dvds, as each one is cracked in the same place, length, etc. I tried to get the person on the phone to understand that someone needs to check on this but she wasn't getting it, just had a replacement shipped. I give up, guess I just won't see that movie. Ridiculous, you people need to start checking dvds before mailing them out with huge visible cracks on the edges!!!
I was planning to get a Netflix subscription. However, I've seen bad reviews about the selection of Hindi / Bollywood / Indian movies. I'll wait until I hear good reviews that the latest DVD releases from Indian cinema is available in DVD and streaming formats.
Congratulations! One billion shipped is not one billion watched. The increasing numbers of CDs that are unplayable concerns me. These CDs appear that have extreme wear - the disks are visibly scratched with many small scratches - no cracks or obvious signs of abuse - but more like a process problem having to do with the age of the CD.
I generally report these as bad and request a new one but a new one usually shows up with the same scratches and of course unplayable. I have gone to the trouble of requesting replacements as many of 3 times but I'm either getting the same CD back or all CDs are damaged which leads to the conclusion that it might be a function of age.
I would recommend that you place some focus on the replacement process and the causes of requests for replacement. This might lead to a discovery that goes beyond what is currently known.
As they say about MacDonald's hamburgers - 10 million served is not 10 million enjoyed.
Again - congratulations on your success. Netflix was and still is a "killer" idea!
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I really don't care that you've shipped your 2 billionth movie. What I want to hear is that a short wait really means 7 days or you've obtained enough movies that I should never have to wait more than two weeks to see a movie that I want to see. I'm sick and tired of settling for a movie that I MIGHT want to see just because the one I WANT to see I have to wait for. This is notice that I'll be changing my provider! Those little red boxes are a much better deal anyway!!! Yes I'm unhappy.
First, let me say that I’m most grateful to Mr. Hastings for his revolutionary idea. Netflix has allowed people like me, who live in the middle of nowhere, access to films and TV programs on DVD that we otherwise would never see. I’ve been very happy with my membership and the customer service I’ve received when required. And if you were to look at my account and queue, you would see that I plan to continue my membership until Netflix goes out of business or I run out of money.
I’m writing to ask if the company might consider offering a “rural” membership at a slightly reduced fee.
I live in a very small town in New Mexico. The closest Netflix service center is in Albuquerque. When I joined, I signed up for the 3 at a time plan. Typically, it takes 2 days to receive a DVD from the service center and 2 days to return one, although sometimes a DVD sent from Albuquerque on Thursday will arrive on Friday rather than on Saturday. I quickly realized I wouldn’t be getting very many DVDs at that level, so I changed to the 4 at a time plan, and later upgraded again. I currently pay $32 for the 5 at a time plan. My Internet service is provided by the local telephone company. In my little town, the fastest service available is a 100.0 Mbps DSL connection, which puts me at the “Basic” level for the Watch Instantly feature. When I asked a phone company employee about taking advantage of this feature, he said, “Well, you could try, but it wouldn’t be pretty.” So, mainly due to delivery time, I can watch 4 DVDs a week, usually about 15 a month, for my $32. And although it’s rare, this week I received a broken one on Wednesday and another broken one Friday, which of course creates a further delay.
My sister and her husband also have a Netflix membership. They pay about $10 per month for the 1 at a time unlimited plan, or one-third of what I pay. But because they live in Austin, Texas, where Netflix has a service center, their delivery time is half what mine is. And because they have access to broadband cable Internet service, which I don’t, they can take advantage of the Watch Instantly feature. Feasibly, they could watch a movie every night, either on DVD or Instantly, and get 30 movies a month for $10.
In other words, they could watch twice as many movies as I can for one-third the cost, which doesn’t seem quite fair. And while I know life isn’t fair, I just thought maybe Netflix could consider making it a little less unfair. Thanks for your time.
On 03/20 I cancelled my memebership to netflix. I had been a member for 3 years. Movies were not coming as fast and to be honest I had seen everything. When I called to cancel the operator said "well, your paid up till April 11th, do you just want to wait?" Well, it took me 5 months to remember to cancel the first time so no I did not want to wait. At the time I cancelled I had 4 DVD's, it was never brought to my attention that I needed to return those movies within 7 days or I would be charged for each movie. My thought was that I would take my time viewing the movies since I was paid up til April, but was suspended from renting movies (nice). You can imagine my surprise when I had 4 $21.50 charges in my bank account. So I called and the operator apologized one million times and told me she would process the credit, but because mastecard sucks (her words and totally false), It would take 7-10 days to get me credit back. I waited 7 days-no credit. I again called and another operator told me that the reason I did not get my credit was because my card had expired (did not stop them from charging almost $100 7 days prior), so gave her updated card information, and she promised all would be taken care of. This morning I wake up look on my online banking, and real funny, only one credit was posted to my account. So AGAIN (for those of you keeping track 4 calls) I call, and this time the operator says "Oh the last operator processed the credit incorrectly, I have taken care of it, you will get your credit in one business day". This is a service that for 3 years was paid on time at the rate of $23.99 a month, never a problem. A service that would go unused for some months, but still got paid, a service that has completly failed me. My local family rental store just got my business, late fees and all.
2 billion movies, that's something!
Seeing as you just skipped my new release AGAIN in favor of some old TV shows and I'm going to the Big Red Box to get it I have to wonder about how long it will be for your next billion movies.
Well as luck would have it I'm back although from looking at the posts and the lack of response, I doubt Netflix really cars what anyone says on this blog.
Listen Carefully!Every organization faces the challenge you are currently facing. You have grown in spite of yourselves and now must face the inevitable problem of providing excellent service at your new size.
Do you think that people do business with the cable companies because they like it? do you think most cable companies are really good at service? Why does Dish TV and the others gain so much business in the first year from cable companies? are they really better? If you wish to survive, learn the answers to these questions.
Why rent when you can buy cheap Blu ray dvds here.
Cheap blu-ray
2 billionth movie is nothing.
1 zillionth movie would be cool.
I recommend this site for dvds at a discount rate
you may have shipped 2 billionth movie but I have not received any shipments for the month of april. whats up with that
lucky bastard...
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I honestly don't know how NF has achieved such a milestone. Every movie I want to see is on 'LONG WAIT' or VERY LONG WAIT' Bolt came out 3/24 and still it's LONG WAIT. It never changes. If something isn't done about accommodating the viewing needs of Queens, NYC I'm going to have to leave Netflix. For 26 a month I can drive to Blockbuster 5 times and get the new releases I want to see. I don't mind a short wait but Australia, Slumdog and Bolt (not to mention lesser titles) never arrive for those of us in populated places. At least not here. The way I figure it I can easily drop my plan down to one per month for oddball films BlockBuster doesn't carry and use the additional $20 at the dependable video store. At least then you don't have to wait literally 2 months to see a new release. Netflix's shine is wearing off for me. Sad but true. And to think that the commercials advertise New Releases is downright fraudulant
I have been less than thrilled with my Blue Ray subscription. Less movies were available and 25% of the movies I received from Netflix, either had sorter cracks, or would not play. Often had to put an older blue ray movie in first, get it started; then put the new one in just to get it to play. Even purchased Power DVD ultra, did not help.
I cancelled my blue ray add-on; blue ray is not ready for prime time. Maybe in a year or 2 things will improve, but reality is worth more to me than the aggravation of watching half a movie with a failure.
I've enjoyed my membership but have canceled because too many movies came and sat on my coffee table for too long. I filled out the few survey questions but thought you may or may not want to know that I'll be getting most DVD's for home viewing from my library, in the future. That wasn't a choice offered in the survey.
Thanks, again. It is a great service you offer.
what's going on? At one time you would post that your received my disc in the am and later the same day you sent out the next one in my que. Now you don't send out the next disc until the next day. Am i viewing too many too fast?
OK I AM TRYING TO FIND A MOVIE THAT I HAVEN'T SEEN IN YEARS I THINK IT IS FROM THE 80'S OR 90'S. THIS WILL SOUND CRAZY BUT IT IS A MOVIE.
A BOY AWAKES FROM HIS SLEEP TO FIND A UFO LANDING I A FIELD NEXT TO HIS HOUSE. HE GOES OUTSIDE AND SEES THAT THE FBI OR WHOEVERY THEY WERE GOING TOWARDS THE UFO LANDING. THEY CHECK IT OUT AND THEN THE BOYS SEES A MAN RUNNING AND GETTING DRAGED UNDERGROUND. THE NEXT DAY THE BOY GOES TO SCHOOL AND FINDS ALL OF HIS CLASSMATES AND TEACHER ACKING WEIRD EXEPT HIS SCHOOL NURSE. THEY BOTH NOTICE THAT EVERYBODY HAS A BAND-AID ON THE BACK OF THERE NECKS. THE KID IS STAYING AFTER SCHOOL AND FIND HIS TEACHER EATTING A FROG IN A CLOSET. THE BOY AND THE SCHOOL NURSE TRY TO FIND THE UFO LANDING SIT. THE GO INSIDE TO FIND A BIG ROOM WITH THIS THIG HANGING FROM THE CELIN. NOW I CAN'T REMEMBER ANYTHING ELSE IF THERE IS ANYONE OUT THERE THAT CAN HELP ME PLEASE DO... IT IS DRIVING ME CRAZY.... THANKS. please e-mail me at free_bird72885@yahoo.com
Invaders from Mars - 1953
Not sure where to ask this, but...Is there any effective way to suggest new titles? I have an interest in some older TV shows -- The Many Loves of Dobie Gillis being one -- that I'm sure are on DVD (at least on amazon).
A lot of us boomers are craving to re-view the shows of our childhood! And absolutely agree with the need for better search, faceted or otherwise. This is one of the weak points of the site.
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Way jealous! Why can't I ever get a lifetime supply/subscription to something? ><
and you
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I also have a real problem with movies suddenly listed as "short wait" (when they move to top of queue) when previously they were available "now." My top 5 movies in queue are now on hold. And I am beyond frustrated with Netflix instant viewing foreign films. Half the time the subtitles are off the screen and adjustments are useless. I watch mostly foreign films. And what a waste of time to watch a foreign film dubbed in English without ANY warning. Instant viewing is a real joke. And why isn't there a customer service/comments email address? Do you really expect us to call all the time? And the "report a problem" link doesn't offer any way to write a specific comment. So you shipped your 2 billionth movie. Just shows me Netflix is getting too big for its britches without substantial improvements. What other service do I pay for that has NO email address?
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