Friday, January 2, 2009
Netflix is still #1
Hello, Steve Swasey, VP of corporate communications, here with an update about customer satisfaction at Netflix. Twice annually the independent research firm ForeSee Results surveys customer satisfaction with ecommerce sites. When ForeSee Results posted its findings for the 2008 holiday season this week, Netflix remained #1 for the eighth consecutive survey since 2005. This time Netflix shares the #1 spot with another great online retailer, Amazon.com. We will continue to work diligently in 2009 to keep giving you the best online movie rental experience possible. Happy New Year everyone.
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November 17, 2009 2:15 PM
«Oldest ‹Older 201 – 275 of 275 Newer› Newest»Hi -- There's no place to send an e-mail for Help anywhere that I can find on netflix.com, so I'm leaving an inappropriate comment here -- I've been trying to get my account put on Hold, and I still continue to receive discs and bills for them. If you're visiting here to find out more about netflix, I'd sau my experience has been really bad, and don't join. Thanks!
I recently cancelled my Netflix service. I couldn't find enough of new release movies to watch to merit the price. I want movies I can watch without foul language. I know the studios have to make discs available to airlines and TV versions with the language deleted. Why aren't those versions available to the general public? I have a lot of friends who feel as I do. We are a growing market base and someone should take notice.
I am disappointed in the large number of Watch Instantly that are Unavailable! I am limited by the hours i can watch anyway with the subscription I have - why limit my selection!? Doesnt make sense. I am not going to change my subscription - it is only pissing me off.
Why do some films that are over one disc in length but are NOT series, such as Cinema Paradiso, come together, but others, especially operas (such as Handel's Agrippina) not? With operas it is especially inconvenient. These are single works!
On movie suggestions when I log in, there are often movies I've already seen (though not from Netflix). I don't want to click "not interested" because I don't want to screw up the algorithm that picks things I might like--it works pretty well. I would like to get rid of the suggestions that I've seen and do not want to see again, however. Perhaps add a "seen it already" button?
Anonymous said...
who the hell is this anonymous poster that thinks they have all of netflix's answers????? why don't you just log on as netflix customer non-service instead of anonymous?????
I log on as anonymous because you do too. Using my name won't settle anything... but you can call me "the voice of reason" if it makes a difference to you. And by the way, I do not work for, nor am I affiliated with Netflix in any way.
January 6, 2009 10:35 AM
Anonymous lies. He is on Netflix's payroll.
Netflix's customer service is absolutely terrible. They didn't send me a single DVD for a week. When I contacted them, they gave me a discount for the next month of service. That would have been fine, had they not throttled my account like crazy during the discounted month. How is that fixing the problem?
Also, it's pretty ridiculous that the same titles have been "Short Wait" or longer for over six months now. The FAQ says a "short wait" is generally a week or so.
Netflix doesn't give a damn about the customers. There are a few other online DVD rental services out there, especially if you're into anime. At least those places don't throttle your account and keep you on a wait status. They always have the DVDs you want and for a very reasonable price. Just google "Online anime rental" and check them out. It's impossible to finish an entire series with Netflix. They'll send you the first few discs and the last disc you need becomes impossible to get.
The waiting times for some of the new dvds are becoming unacceptable. For example; Pineapple Express has been at the top of my queue since it was released January 6, 2009. We are now are going into the month of April and I still haven’t received this movie. This isn’t the only movie that I’m experiencing very long wait times for. I can understand waiting a little while for new releases, but three months?
I’ve been a loyal customer of Netflix for over 4 years now but I will be canceling before my next billing date. This is poor service and reading through the comments here and other websites, I’m not the only one who is upset by this. I will be sure to let everyone I know about my bad experience with Netflix.
I really just wanted to send an email with a minor complaint and a suggestion to improve your service. Unfortunately you don't have an email address for that. So instead I had to call Customer Service and was given canned responses and it was very clear that no one would even consider a customer suggestion or in all likelihood even write it down. A day later I now have 3 films at the top of my list that say VERY LONG WAIT, and have crossed over from annoyed to pissed off. Bravo on handling this situation, I will no longer be recommending Netflix to anyone. In fact, since I've now been searching the net to see if anyone else has had similiar problems my impotent nerd ire has risen and I'm going to post this on every netflix related forum I can find.
Here is my original email see how much nicer and more naive I was two days ago:
I’ve been a subscriber since 2004 and have recommended your service to many people over the years. I’ve actually never really had a complaint and for the most part thought your service has gotten better and better. That might be why my current issue seems so out of place.
I’ve had two films on the top of my list since before they were both released 2 months ago. I still haven’t gotten either. I understand the need to prioritize popular titles to people who rent fewer films (for the last two years I average about 2 a week), but at a certain point it starts to get frustrating. I’ve had this happen in the past and will usually use Redbox to get a new release title unfortunately they don’t carry either any longer (I should have looked sooner). I’d probably also have been fine for another month, but today I checked to see if I was going to get the film in my list, and instead two films below it were sent out. This happened even though that movie currently says Available NOW. That’s probably some sort of glitch in the reporting system, but it starts to feel personal.
I suggest a new feature that will let me HOLD a spot in my queue for a title I really want. You can still prioritize to other customers but users like myself won’t have the problem aggravated by maybe missing the short window a popular title remains in a shipping center. I would not mind being on 2 at a time for a few weeks if it meant not waiting two plus months for a title I really want to see.
I’m not going to make idle threats because unless this problem happens much more frequently I wouldn’t even consider leaving. That said, for friends who don’t require the huge library you have on offer little problems like this make it easier to recommend a service like Redbox.
Netflix just dug way down in my cue to send three movies, ignoring the 20 or so movies ahead of them (all but one of which are listed as available "now"). If this ever happens again I will immediately cancel my subscription!
Andy why is there no e-mail contact for customer support???
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I Just wanted to say that I just called Netflix customer service and it was fast and easy and the person I spoke to was very friendly. He even used the phrase "right on" which makes me very happy. I had called because I put my netflix on hold while I'm out of the country for 6 months and I had been mistakenly charged for this month. The service representative (I wish I'd asked his name cause he was so quick and helpful) easily refunded the charge and even helpfully suggested I just cancel my membership rather than hold it because it only holds for 3 months. I had been afraid to cancel it because I didn't want to lose my queue or have to refill out all my info etc. But he said that it saves your info for 2 years. Now I don't have to remember to log back on and re-hold it in three months! Thanks Netflix for having fast and easy service.
Finally contacted a live person at Netflix and am very disappointed with their poor business practices. Please cancel subscription immediately as I am leaving the area and no
longer wish to subscribe. I currently reside at xxxxxxxxxx In speaking with Customer service I was also
somewhat disturbed to find that although I had never ordered and never
received any movies, actually I wasn't even aware I was subscribed,
but the Company refuses to refund the rental fee's for something I
never received. I will consider notifying the State Attorney General's
office as well as the BBB regarding such practices, I am disabled and
on a fixed income and will not be subjected to these strong arm
techniques and business practices. - Michael Budnicki
My account is on hold and yet you just sent me a movie and billed my account. WHY?????
Also, how do I contact you via email?
I would rate Netflix customer service higher if I could contact customer service via Email. It's the most logical form of communication for an exclusively internet-based company.
Right now I'd love to ask customer service how I can take advantage of the "Get another movie for only $0.50 and we'll send it Wednesday. Upgrade to the 2 DVDs out at-a-time (Unlimited) plan now!" offer on my Queue page, when the link there takes me to a page that wants $5.00 more/month.
I tried Netflix a few months ago but couldn't afford it. I came back last night and was very happy to see one of the movies I have been wanting to watch available to "watch instantly".
I am looking very forward to receiving my first two movies! Our family has been wanting to start a movie night, but the local Movie Gallery is too expensive and doesn't have much selection.
Hi, just put my account on 'hold' for 90 days. Thank you for this service!
Jayzus - amazing what the expectations are for a $10/month membership. The bottom line is that you can have movies mailed to you as many times as you want during a month, so long as you send the previous ones back first. And people are bitching because they can't figure out how to set their computer / browser configuration? Some of these posts are crazy - some guy pays for a membership for 3 years and doesn't use it and wants a refund? Are you kidding me? If you go buy a gym membership for a year and don't use it, do you walk back in and ask for a refund? If you buy a car and park it for 3 years, do you take it back to a dealer for a full refund? @Scott Rose is whining because he can't figure out Silverlight? Look, let's not forget that this service is dirt cheap. We have a reached a day and age where for a minuscule price, a company will mail us the movies we want, and then pick up the tab to have us mail them back. I'm all for companies providing good service and a unique value proposition, but honestly...it's ten bucks a month. If it's not making you happy, either take responsibility to solve the problem (i.e., pay to your account and learn how to use it) or just leave and find something else that will make you happy.
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I hate that Netflix refuses to accept PayPal or pre-paid credit cards. I don't WANT a regular credit card. I also discovered that they do not accept Pay-Pal Secure Cards, which is dumb, since they do accept debit-cards and it amounts to the same thing. It wouldn't be SO bad if their gift accounts went above 3 DVDs. I want to be able to rent 5 DVDs at once, and can't because I do not have a regular credit card. I guess I will just have to stick with Blockbuster Online, which I had been wanting to cancel in favor of Netflix. Glad I didn't cancel it.
don't know where to request new movies. "the shadow effect" is going to be big. big, like "the secret" was big. you may want to get on it. thanks.
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customer satisfaction? I'm waiting for two movies that are still on "long wait" list for the past 5 weeks. I deleted all my other movies on my queue list and left these two there to see what Netflix is going to do next. If they don't send me any of those that's it. It's easier and less annoying to get these movies on payperview or with Blockbuster. Netflix is a dying breed.
Would like to suggest 2009 movie Hush and a older movie Big Sky which is part of These Thousand Hills and Way West which netflix offers.
Watch it Now option-Sean Penn version of Bad Boys plays fine until about three quarters of the way through...why don't you either take it down, NF? or fix it!!???
If you live in an area with 1-day mail service it will take you 2 days to get your next DVD (1 day for you to ship and 1 day for them to ship back). If you live in a more remote area with 2 day shipping each way it takes 4 days to get your next DVD. So it costs more for you if your not near a hub in the form of less vid's per month or a more expensive plan.
Netflix used to have great service and I'd get my movies within 2-3 days of returning the last one. Now I am still waiting for a dvd that was mailed out on July 30th. It's now August 6th and still nothing. I know they have laid off many so this may be the problem. I know it's not my postal service because the dvd's return to netflix in a day or two. They have not been tampered with when I receive them. I am shopping around for another service. I mean, What am I paying my $15 a month for? Their customer service people are polite and do try and fix the problem but their authority is limited and mysteriously, they can never put me in touch with a supervisor or anyone who can give me real answers.
We have been members of netflix for more than 7 years and have always had great service. However, recently we upgraded to blu-ray and we have been seeing more and more damaged discs that are unplayable. The most recent incident involved a cracked disc which we reported online and as usual netflix sent us a replacement in one business day, cool. However the replacement disc was also cracked and unplayable. We again reported it and are awaiting another replacement, but we wanted to contact netflix with an email to make them aware the blu-ray discs are showing up cracked more and more (as if they don't already know that). To our dismay, and we REALLY HATE this, there is no way for us, loyal customers for years, to send an email to customer service! Netflix, this is unacceptable!!
I recently encountered a problem with my netflix movie viewer. I called customer service and the representative told me that because of the error code there was nothing he could do. He gave me a phone number to some Windows company and sent me on my way.
After calling the number I was given and listening to the automated options (none of them being speak to a representative) I felt as if there was no solution to my problem.
I then went and did a google search and found the answer to my problem. Remove Silverlight then re-install it. Problem solved!
With that problem being solved, I am now facing a new issue. Why is it that the someone that has nothing to do with your company can assist me better than someone that you are paying to assist your customers? Good question? I think so!
Yes, you have a great selection of movies, both instant watching and on DVD. But if your customer service is not worth a dime, how is "Netflix still #1"?
I have had very few problems with your service, which means that when something as big as your customer service representatives not being able to completely assist your customers something must be said! Either the original representative should be able to provide an answer or they should be able to transfer you to someone who can; Not send you to a machine that can do nothing for your problem.
Also, why is it that I cant simply send an email to you? Who is to say that I want to speak with a customer service representative that will probably just sit comfortably in his chair and pull excuses out of his A**? I understand that having a live operator is something that a lot of companies should invest in, but so is an email address. Not everyone wants to actually speak to someone live, some people just want to be heard.
Sincerely,
The dissatisfied customer who is easy to please and is never dissatisfied!
Jayzus - amazing what the expectations are for a $10/month membership. The bottom line is that you can have movies mailed to you as many times as you want during a month, so long as you send the previous ones back first. And people are bitching because they can't figure out how to set their computer / browser configuration? Some of these posts are crazy - some guy pays for a membership for 3 years and doesn't use it and wants a refund? Are you kidding me? If you go buy a gym membership for a year and don't use it, do you walk back in and ask for a refund? If you buy a car and park it for 3 years, do you take it back to a dealer for a full refund? @Scott Rose is whining because he can't figure out Silverlight? Look, let's not forget that this service is dirt cheap. We have a reached a day and age where for a minuscule price, a company will mail us the movies we want, and then pick up the tab to have us mail them back. I'm all for companies providing good service and a unique value proposition, but honestly...it's ten bucks a month. If it's not making you happy, either take responsibility to solve the problem (i.e., pay to your account and learn how to use it) or just leave and find something else that will make you happy.
June 4, 2009 9:18 AM
Yes, the service is cheap... for some. You have to realize that the packages go up over $50 a month and if people were not subscribing to those then they would not have them. Now with over 10 million subscribers (per Netflix, not a random number from my head) paying from $5 to $50 a month, they are bringing in a lot of money. It is not about the individual account but all accounts as a whole.
What a lot of big businesses seem to forget is that without the people that purchase their products they would have nothing! I am a server and I know that the guests that come in my restaurant and eat are the people that pay my bills. Same with Netflix, it is the subscribers that put that down payment on that brand new lexus. The least the company could do is have a better relationship with its subscribers. They could begin building this relationship by having a better customer service option.
For those who have a continuous and frequent turn around in movies, Netflix intentionally slows delivery a bit.
In other words, if you return your movies daily and try to as many as possible, you will receive your movies more slowly.
This seems perfectly fair to me. I return my movies once a week and get them back 48 hrs after putting them out in the mail.
I also get the first pick in the queue even if they are a brand new movie.
Moral: Don't be a pig. Pigs get slaughtered.
i agree!!!
the program to stream the movies is the worst streaming program ever!! You can't just pause it and alleviate the buffer issue it will only buffer a few minutes ahead. what a waste..
I'd like to know why the audio is so quiet with the streaming. When I play a DVD on my laptop it's plenty loud.. I have to hook up external speakers to my computer to watch a netflix movie. Please fix!
I don't understand why netflix suddenly is forcing a silverlight download to watch movies. Everything worked fine before.
Customers should be allowed a choice. I see a lot of posts that say silverlight doesn't work well. Netflix customer support you have some public explaining to do.
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Dear NetFlix,
I am very impressed that you figured out how to bypass my popup blockers. Congratulations. You have have also inadvertently figured out how to bypass my business. Once again congratulations.
I like Netflix very much, however I do not understand the HUGE price increase between 3 movies and 4 movies. I am unable to use the instant viewing capability due to satellite downloading restrictions. PLEASE consider dropping the 4 unlimited disc's price. $7.00 is a BIG jump between the 3 to 4 discs, when 2 to 3 is only a $3.00 increase. It seems VERY unfair that I'm paying a certain price and only getting 3 at a time, and others that have the 3 at a time ALSO have instant viewing.
I want to like Netflix, but I have to say there are a couple of things that have me on the verge of going back to the "free" way of getting what I want. For starters, the only thing I use Netflix for is the "Watch Instantly" via Xbox 360 movies, and the selection is just downright junk. PLEASE offer better movies there. It's just ridiculous. I don't see the logic at all. You'd rather waste paper, resources, time, etc. than opt for the easy way for everyone.
Secondly, contacting customer service is a joke. I should not be forced to call you if I find an error in a movie description, or if I want to comment on your "How was the quality?" survey. It's extremely disappointing, to say the least. A web-based company should at least offer the OPTION of web-based customer service. If you're trying to cut back on email volume, then offer a 24/7 live chat service. Even the most basic, goofy websites offer at least "business hour" live chat (www.benevaflowers.com).
Speaking of the survey... seriously? Those are my options to choose from if I was unsatisfied with the quality? The problem I had was that the volume in one particular video I watched was seriously low... I had to turn my TV volume almost all the way up, and the quality was still bad. But the options for "video" and "other" were just as laughable.
It makes me feel like Netflix is going to crap. They're going backwards... not moving forward and improving as I would expect them to. I shouldn't have to pay this much for a service I can't even get online customer service for. It's just plain disappointing. Don't be surprised if you lose me for good, unless things start changing for the better, and soon.
@Herbert D...
1. This service is dirt cheap? You've got to be kidding me...
2. We've also reached a day and age where anyone and their grandmother can pirate movies. Lousy service only creates more pirates. Not that it's Netflix's responsibility to prevent piracy, but they could play a part if they wanted to. Make it worth their while to not pirate by offering exceptional service (not half-assed service, which is what's being done now... i.e., no online customer support and a joke of a customer satisfaction survey).
3. They don't pick up the tab to mail it back to you... you don't really believe that, do you? YOU pay the tab. It's included in your membership fees. Duh.
4. Good service? The movie selection for the instant stream option is ridiculous. There is no reason every movie on the website couldn't be instantly streamed. I'd even pay more for that. There is no online customer service on a web-based company's site. That's just lame. I can't honestly say I believe the service is "good."
Why do you think SO many people are complaining here? It's because there is no online customer service. Their blog is going to continue being bombarded until they offer online customer service, and they know that.
Ugh...
I joined Netflix, then left to try Blockbuster and recently came back to Netflix. Since returning I noticed new shipments seem to take 3-4 days when it used to take 1-2 days. This is very disappointing and I am tempted to use RedBox.
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I love Netflix!
A few suggestions:
1.I just canceled my account because I'll be traveling for a couple months. On your "reason why page" you don't have this reason.Should be "taking a break".
2. "contact us"---no way to do it with out calling, I wanted to do this in writing--so this, or facebook is only way on line?
3. Any way to contact you better that this let people know!? When I start up again I might have an issue with my US-PO Box (someone has recently been stealing my movies and sending them back or opening them and I'll get them after they have been opened)..it'd be nice to give you feedback on this.
I, too, am unhappy that I cannot email customer service. I have no desire to wait on hold to talk to someone, only to get a patronizing "I'm sorry, that's our policy" response. And I like things in writing. I'm sure there will be a lot of sleepless nights wondering why I'm not a customer anymore. NOT!
You guys can continue to call yourselves "#1" all you want. No one is asking me.
I believe Netflix is the best, however if it can bring all the latest movies for online viewing would be great. visit www.dealspluscoupon.com for 2 weeks free trial.
I think, that increase prise from 3 to 4 movies - 7$ extra - is too much.
I have been a customer for many years. A happy one that only had good things to say about the company until lately.
The top movies in my queue are movies that came off my saved list. Once they moved to my active list I moved them to the top. These movies have been skipped over and over again for weeks. IT IS RIDICULOUS!
NETFLIX IF YOU HAVE SO MANY CUSTOMERS YOU CAN'T MEET THE MOVIE REQUESTS OF PAYING CUSTOMERS ... I AM SWITCHING TO BLOCKBUSTER. RIDICULOUS!!!!!!!!
I'm sorry but I'm going to have to jump ship to Blockbuster. My "Saved" queue has grown and grown over the past year to RIDICULOUS proportions. It is almost completely populated with missing titles with no replacement date in sight. I have rented three different series that are missing discs which makes the rental useless. One of the series in question has been missing the same discs for over a year. Mind you BlockBuster has almost every movie in my "Saved" Queue in stock and ready to ship.
NetFlix needs to get its sh*t together and start replenishing its inventory or they are due for a fall. Ignoring your customers is a sure way to fail.
I pulled a dumb stunt recently trying to beat the mailman. I accedently mailed one of my dvd's instead of the Netflix I intended. This was a disc out of a box set of all things.
I called Netflix and she says yeah we got your discs today but I can't help you. I can give you a 9.95 credit but that is it. I can't get my dvd back? No sir it doesn't work that way.So I have to go pay 35.00 for one disc of a set ? If you want to replace it. All the while she was saying they had it in every distribution center in the country !! Am I the only one who considers this at the least borderline theft if not full blown theft ? I bought it and it is my property and Netflix refuses to return it and will rent that disc, making plenty of money on it and I am out a dvd and 25.00 minimum ( including the generous 9.95 credit ). If I have gotten one I have gotten 20 bad unplayable dvd's from them without an apology or anything else. I screw up once and they ask me to bend over and smile !
P.S.
Netflix is number one because there is no REAL compition. A homeless bum could be # 1 under those conditions !
I canceled my netflix account today not because of its service. I canceled it because I almost hit a black Mercedes (probably CLK. Its 2 door) today. That asshole ran the red light on purpose and I had to swirl my car with my daughter in it to avoid hitting that stupid netflix employee. I hope he ran the red light on purpose because he got fired.
I will never ever go back to netflix again. Go to blockbuster.com.
I hope that employee driving black mercedes crashed and kill himself or herself one day because you deserved it.
Okay, I am really very upset. I signed up for the FREE trial and I was charged $9.44!!!! This is ridiculous! I should not have given out my card info, but I thought that a popular and widely used company wouldn't use that info to cheat me and steal my money! I am a poor student and carefully monitor my card spendings, and because I didn't reckon that into my balance, you caused me to overdraw!This is FALSE ADVERTISING!! I want my money back plus the $70 I was charged for the overdraw fee!! You are a thieving company and I am VERY UPSET and DISAPOINTED!!
NETFLIX - it would be GREAT if you add the SUBTITLE to the INSTANT watch feature.. i watch a lot of movies through my XBOX and would love to be able to watch them with subtitles.. thanks
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1) I love my Netflix account.
2) I hate the Netflix popups I get on other websites.
3) I would like the ability to shuffle my queue.
4) I can't believe that I couldn't find an email address to send this suggestion to you.
i have been a netflix customer for years. and i'm a linux user.
essentially, i am FORCED to use MICROSOFT operating system on my computers JUST TO WATCH YOUR MOVIES online. WHY IS THIS?
i've waited for YEARS to be able to use my netflix account online without having to reboot my computer, but i can't.
so WHERE is my LINUX support?
you're telling me that you can finally muster up some MAC support, which laughably is actually a UNIX operating system now running on INTEL hardware, but you're still telling me that you can't drum up a solution for people who use UBUNTU, RED HAT, SUSE, MINT, and other systems, which are essentially the same freaking thing??
what's going here!!? i'm a paying customer and i find it insulting to be forced in to using any specific operating system to use a service wyen all the FREE services seem to work just FINE.
for the record, i'm IT personell. i fix computers every day at a university, and i understand the microsoft dominance - IN THE WORK PLACE. however, any service which DICTATES the system that a paying customer uses is a poor move.
LINUX SUPPORT
LINUX SUPPORT
LINUX SUPPORT
and have a look at the petition::
http://www.petitiononline.com/Linflix/petition.html
other than that, i love your service! my kids use the netbook to watch all the time! ( just wish i could let them use my secure LINUX computer rather than continually messing up my WINDOWS box... LOL)
I love it when a company proclaims
that they are #1 on their own blog
That's credibility for ya!
Fuck Netflix & Blockbuster! I know how to download movies for free and I can even find subtitles if I want.
Netflix provides a good product, but I highly disagree with the Customer Service #1 B.S.
Firstly, support access is much to limited. Primarily, no email address. Don't tell me that companies don't respond to their emails. Maybe some don't but many do. I'm a Consumer Affairs Manager for a large consumer products company and our emails are responded to within 24 business hours. Not everyone wants to call and wait on hold for 10 minutes to ask a question. For many issues I would rather email, go about my life, and get the answer later. Its also a very important option for deaf and hard of hearing customers.
Secondary, Netflix has a huge Facebook fan base. Why on earth isn't there a company rep responding to the complaints, comments, and movie interests (I'd like to see... on Netflix) left on the board?
Netflix is making the same problems I saw Charter make years ago.
Left Netflix for the second time.
I had a movie at #1 in my queue for OVER 5 WEEKS, the #2 was there for over 3 weeks, both released as they were put in my queue, NOT OLD MOVIES. New movies waiting MONTHS for. Third movie wasn't sent either. It was on queue for only a week and was very recently released. I can understand that, but they should have sent it anyway because I have been waiting so long on the others.
NETFLIX They don't send you what you want in a timely manner AT ALL. 5 Weeks waiting is beyond absurd.
Left Netflix for the second time.
I had a movie at #1 in my queue for OVER 5 WEEKS, the #2 was there for over 3 weeks, both released as they were put in my queue, NOT OLD MOVIES. New movies waiting MONTHS for. Third movie wasn't sent either. It was on queue for only a week and was very recently released. I can understand that, but they should have sent it anyway because I have been waiting so long on the others.
NETFLIX They don't send you what you want in a timely manner AT ALL. 5 Weeks waiting is beyond absurd.
Just ran to blockbuster. HAD ALL # TITLES AVAILABLE IN BLURAY for $1.99 each. ALL for less. Now that $1.99 is only good for me until Nov. 22nd BUT AT LEAST THEY HAD THE TITLES, like they should. There were even more there for other customers. NETFLIX Sucks. Only good thing is online viewing But I HAVE SEEN THEM ALL.
Netflix has a distribution center in my city and I mailed back 2 movies on Monday, Nov 1. Just got an email today, Nov 6, saying they had just received them. 5 Days later? What happened to approximately one business day? This is extremely unacceptable and I definitely will be cancelling my membership if it happens again. I had the same problems with Blockbuster so I guess I'm just SOL until an online movie rental service comes along that actually cares about its customers and does what it says it will do...and the fact you cannot email their customer support is another negative as I do not wish to waste my cell phone minutes hanging around on hold until some guy named Habeeb answers and I won't be able to understand a word he says...
EMAIL OR CHAT SUPPORT. I don't want to call you dick face....
I noticed that Netflix has multiple versions of several popular DVDs, and they mix and match the discs at random. For example, when I rented "The Curious Case of Benjamin Button," Disc 1 was the typical Blockbuster wide-release version with no extra features, but Disc 2 was the Criterion Collection Disc 2. My question is this: If you have the Criterion edition, why not have both discs, instead of mixing the two? The same thing happened with "All About Eve." Disc 1 was the original bare-bones release. Disc 2 was the Special Collector's Edition (from the 2-disc set). In both cases, I wanted to see the complete Criterion and Collector's edition, but was not given the option to do so. All I want is to know which version I'm getting, and I will always choose the one with the most extra features. Try adding this version/edition choice option, and those like me who care about it will be able to choose which to rent. Seems like a simple request.
NetFlix has removed all ways to email a suggestion or note to customer service. So, a blog post is the best one can do.
1) When I had watch instantly problems with a Nvidia graphics card (inability to use S-Video), NetFlix blamed Nvidia and suggested I contact Nvidia. They said lots of people have the same problem. While I did make the contact, this should be the job of NetFlix. NetFlix will have more pull with Nvidia. A year later the problem is unresolved.
2) Netflix disks crack in the mail. http://www.hackingnetflix.com/2009/08/netflix-bluray-disc-breakage-problem.html
NetFlix needs to bump heads with the postal service and find a solution. Perhaps a special 1.5oz "short distance first class rate", since Netflix service centers are so close to customers.
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I have been very disappointed that I have not be able to get silverlight to work and therefore cannot watch instant play. I was considering adding the device that hooks to the TV, but now I wonder what kind of issues that might incur? I have been on the phone with the netflix customer service and they say it is a problem with Microsoft. I have tried all the "fixex" that Microsoft said would work. I have been on numerous sites where people have been expressing frustration with the same issue. Anyone listening?
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I was planning on buying an internet capable Sony Bravia to use the watch instantly feature. Various other sites say Netflix and Sony have partnered on this service yet there is no inclusion of the Bravia sets on your page of compatible devices. After wasting 30 minutes looking for an email address to inquire about it I just gave up. (I discovered after that Netflix simply doesn't support email support, ??!!??) - now considering Amazon for instant viewing. Sad.
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