Friday, December 5, 2008

Streaming Performance

Recently some Netflix members using Roku or Xbox movie players noticed lower quality streaming than they had experienced earlier. This was a temporary issue that we believe we have resolved. Working with our content distribution partners and key carriers, we made some specific changes that should restore everyone’s experience to where it was before – high quality streaming.

467 comments:

  1. First!

    When are you guys gonna stream to Playstation3? Currently, I have to purchase PlayOn to make this happen.

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  2. Good to hear! I love my Roku box.

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  3. Thanks for stepping up to this problem.

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  4. Mine is still not working. Still one dot.

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  5. I hope they Netflix not attempt to fix the problem by disabling the HD signals!

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  6. After Microsoft launched the new Xbox interface on November 19th I immediately signed up with Netflix but the quality was terrible and so is their support. Microsoft wasn't any better but at least they responded. I canceled both Xbox Live and Netflix and would NOT recommend their service to anyone. Maybe if Netflix would have stepped up and said they were working on the issue I would still be a customer...

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  7. I was still having trouble and getting poor performance last night when I checked, while other people on another forum were posting that they were starting to get better performance. I will check again tonight and post back.

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  8. My connection quality hasn't been horrible but it good to see the company's not resting on its laurels. Netflix is a great addition to Xbox Live and I'm looking forward to seeing some new titles licensed for streaming.

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  9. I am still having the same problems with my Roku. If anything it is worse.

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  10. Hi,

    When will the Roku have HD streams available? Want to make sure that this doesn't degrade the Roku HD stream performance.

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  11. FIXED! Thanks. What was wrong?

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  12. Thanks Netflix for acknowledging our problems and acting (although slowly) to resolve them.

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  13. Reboot your Roku!!!
    It keeps a download speed history which may be low, and when you reboot it forgets the history does a fresh DL speed test which will be higher with this fix.

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  14. Roku is in Beta with the HD stuff. Look like it's coming real soon.

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  15. I still have the problem as of last night. I start with 4, drop to 2, and then sometimes, back up to 4. It's unwatchable with 2 dots. I really hope they've done something about the problem, but I don't think it's resolved yet by any means. I planned to send all of my family member "Roku" boxes for Christmas until this quality problem started happening. I'm not buying them a box until Netflix proves it can maintain it's streaming QOS. To those who say re-boot, I've done that and it hasn't helped at all.

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  16. I am using the xbox 360 to watch movies on and it seems to be still having problems. was watching a movie and it just stopped and could not restart the movie. i switched to another movie and it is working so far but not getting the 4 bars like i was.

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  17. I'll be checking this out as soon as I get home. Some days I just thought it was the internet so I turned off my computers just to be sure. The streaming quality got real bad one day, thought I was watching a youtube video.

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  18. I'm on the xbox and I'm still having problems. My connection is only 1.5, lower than the 2.4 recommendation for dvd quality. But even still, I'm not even getting vhs quality.

    I switch to the native size view and it shrinks the movie down to a 8 inch screen size. Extremely blurry trying to watch it full screen or even letterbox stretched on my 32" widescreen.

    Quality is non-existant for me at the moment. watching movies on xbox was the only way to convince my wife to let us start our netflix account back up. If things don't get better then I don't think the account is going to last.

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  19. I am just waiting for NetFlix to come to my Tivo !, then i plan to get Netflix and watch on my Xbox 360 and my Tivo :) I just hope it downloads like Amazon does on the Tivo and not streams.

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  20. Too bad there isn't a single movie worth watching on Netflix streaming. I thought there would at least be a few new releases... I guess its moot to me because I don't even use it anymore.

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  21. I hope things really are improved. For a while there, I thought my ISP was throttling me. I hate that I didn't know who to blame - my ISP, Microsoft, or Netflix.

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  22. This is also happening to regular users,the quality now is very lowand I use a cable connection and before it was great but now all the watch it now movies are blurry.

    I hope this gets resolved.

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  23. Michael R. TomkinsDecember 5, 2008 at 4:44 PM

    I have been noticing some very strange behaviour of the cueing feature in the PC Silverlight player recently. I don't know if Netflix is aware, but I've seen things such as the preview images not lining up with where I'm placed in the movie when I release my mouse button, foreign-language subtitles that aren't shown in the live stream being placed in the preview images, and most bizarrely of all in one movie I got no preview images whatsoever when dragging my position to a different part of the movie - I had to fly completely blind.

    Sorry if this is off-topic on this post, but I don't know if Netflix actually goes back and reads comments in older posts.

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  24. My streaming was working fine up to today but then half way thru a movie the Roku started to do a reload of the movie i was watching and when it can back on the movie quality was so low that I can't watch it. I don't think this has been fixed.

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  25. Still similar problem on 360 as of 530pm (Eastern) fyi. Started with 3 bars, downgraded 2x until unwatchable. Thank you guys for admitting to issues and working on a fix though.

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  26. Still having problems on Fri at 8PM CST. Awful quality and certain episodes of shows fail to start!

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  27. I tried watching an episode of Kojak around 7 p.m. and it would not start. I then tried Day Watch and same thing. I did get 30 Rock to start with one bar. I hope you guys come up with another fix because this one isn't working. I have a 15mbs down service and the speed is working properly.

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  28. Not fixed. Tried to watch Eraserhead and the movie stopped, adjusted quality to stop further interruptinos then froze up XBOX completely. I had to turn it off and on to reset. Keep at it and maybe all will be good in a few days!

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  29. Anyone out there getting hung playback with the 'Media Initialization Error #8202' problem? It's really annoying...

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  30. Anyone having problems w/audio not in sync w/video. Playing on a laptop using Windows Media/Netflix movie player. Video quality is great, streaming is fine but soundtrack does not match the lips. It's like watching a badly dubbed movie.

    Thanks.

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  31. I have AT&T DSL here in CT and I usually get 3Mbps on the speed test sites.

    Unfortunately, my Netflix streaming is still horrible whether on my computer or 360. I'm talking blocky youtube quality.

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  32. Not sure if its related, but I'm running into the "Playback for this item could not be started" issue right now for everything :-(

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  33. Im in los angeles. with time warner cable. and it is aweful. 1 bar for everything. i dread even getting anything above 2 bars because i know its going to freeze and rebuffer.

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  34. "Player Error
    We could not load the movie player. Please visit our help page for more details.
    ErrorCode: 1001"

    The help page has only vague information for Mac users & Suitcase. I am running Vista SP1 with a brand new Silverlight install. Please help!

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  35. Using the 360. Watched one movie 1/2 way through with no problems with 4-bars. Then, I started watching "Straw Dogs" later in the day with 4-bars. At about halfway through it froze completely, and I had to power down the 360. Now I can't even start any of my movies because it only recognizes 1-bar, and won't even play them at ANY quality. Just says the movie/item cannot be played, or says the speed is too slow, or just goes back to the play/resume movie menu. I know it isn't my xbox's connection speed. Hope it gets fixed soon.

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  36. Nice to hear. Now if you'd just add the option to watch anime in Japanese with English subtitles, I'd be stoked.

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  37. HEY NETLFIX !!

    How about converting movies to 'watch instantly'-

    THAT ARE NEW RELEASES?!?!

    Geez..I can't believe this is Netflix.

    The movie choices in 'watch instantly' are the same as the my old VCR tape collection...VERY SAD.

    BOOOOOO NETFLIX! WEAK

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  38. Nice to see they are fixing problems they are experiencing. Though I never has a performance issue since the service was launched for the Xbox 360 (full bars all the time).

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  39. I am from the kc area and every thing is fine. I am using the Silverlight player. I watch the streaming through my computers browser. I am receiving dvd quality.

    I hope everything is back to normal soon for everyone. Looking forward to hd soon.

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  40. I'm using the 360.

    My quality is back to normal, but I can't play any foreign films. Specifically its "City of Men" and "MI:5". I've watched half of these episodes but now it always tells me that "Playback for this item cannot be started". I tried to other shows to see if they worked (30 Rock and Law & Order) and they worked fine.

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  41. All i know is if you are wanting new releases get ready to shell out more money. If you think your gunna get what you have now AND new releases for as little as 9 bucks you are smoking something funny.

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  42. I don't think that it is truely taken care of on this issue. I could only get one (1) dot last night. I turn it off at one (1) dot since I can not see the images on a 32" TV. I wouldn't even dream of turning it on with the 50" set. Come on Netflix, you know that it is L3 (CDN) issue here in Northeast Florida (JAX).

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  43. 15mb/sec down here. Speed tests usually show about 14.8 actual from numerous sites. My Netflix on the 360 always starts perfect and then rebuffers to you tube quality. It's always exactly one minute in. Like my isp is stepping down the speed. Anyway when I monitor it the best ive ever done is about 4mb/sec from netflix servers. Will be cancelling netflix subscription soon if the HD choices don't get 5.1 audio or if these issues continue.

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  44. Netflix streaming on the 360 has been flawless for me...until today. For whatever reason Ive started having my shows freeze mid-stream, which required me to completely shut off the xbox to get out of the frozen screen. Anyone else having these issues?

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  45. I'm streaming using an xbox and was very happy until last night and today i get "Playback for this item could not be started" it seems to happen randomly and sometimes if im persistent it will finally play, also the quality bar seems to knock it down to 2 then i cancel and retry and its back to 4 this also happens randomly.

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  46. I had posted before that I was still having the issue, but would check again last night and repost my results. Well, I checked again last night, and I was still having issues. It would start off on 4 bars HD, and then drop down. So for me, this issue is still not resolved. By the way, this is on a 10 mbps down line. I have Time Warner Road Runner, if that matters.

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  47. I'm having the 'playback..' error message suddenly, it seems to only be effecting certain TV shows, as my movies and other tv shows stream.

    more info here:

    http://netflixcommunity.ning.com/forum/topics/playback-for-this-item-could

    it started 2 days ago, i have been enjoying the service (even with a 1 bar signal) up until now.

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  48. Its not fixed at all.I've seen better vhs tapes on a half broken tv.Now some anime episodes wont start.None of these have that anoying only on disc heading.Normaly I would think it was my inter net connection, but thats not the case.I only started netflix again because of nxe.Poor quality I can handle,but things not starting for no reason is where I draw the line

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  49. Uh, I'm being told tonight (Saturday night) that MY internet connection is too slow and it will take nearly 2 hours to buffer a 40 minute program.

    Except I just speed tested my connection and it's doing well at 20Mbps down and 10Mbps up. It's not MY internet connection that's too slow, it's YOURS netflix. And if you don't fix this soon I'm just going to cancel my account because I'm sick of not being able to stream movies to my computer anymore. Times are tough and if you can't provide me with any value for my money, I see something that's easy to cut out of my budget.

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  50. I experienced the "This Item Could not be started" error today. Before this everything was crystal clear.

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  51. oh my god, that's it! all the 15 year olds on their xboxes are trying to stream naughty movies now and they're choking up the bandwidth for everyone else. it makes perfect sense!

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  52. Recently I received a holiday card from netflx which appears to be gift. But it was no gift for me it is more for me to advertise on their beahlf.

    Happy Holidays ask your friends to buy from Netflex.....

    You want me to advertise for you pay me

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  53. Streaming was the worst thing Netflix could have done unless they were going to put like good/new movies to be able to stream. You cant stream any new movies, and it is Christmas time and you cant even stream any good/classic movies. Netflix should have thought this over, its like they jumped in the deep end without knowing how to swim.

    Advice.. get up to date and get some movies worth streaming!!

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  54. i can't watch 30 rocks episode 6 & 7. I can't watch new york jack city.

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  55. I'm not using Roku or 360, but I have noticed a severe reduction in video quality since the instant viewing switched to Microsoft Silverlight. A movie I watched last Wednesday looked fine, and watching the same movie now gives a lot that huge-square codec noise. I'm not sure if it's a new codec or a new connection speed detector system, but the result is pretty bad compared to what I was used to. I hope this can be solved.

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  56. MY streaming (via Silverlight on a Mac) was interrupted last night too. Netflix said my connection had slowed, but when I ran a speedtest, it was still strong. Any chance this is connected to the "official" rollout for Mac and more people using the service early on a Saturday evening?

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  57. I appreciate this post but it should have been made just after the problems started. Which for me was the day XBox launched Netflix streaming. Which I use and very happy with except for the quality issue.

    You've made contacting you difficult. If you don't want to use email add a ticketing system and integrate it into the my account pages. My guess is you just don't want to be bothered and make it difficult, ie phone only support.

    It would be much better if you would just use the blog to report issues as they were happening so people would know YOU know and just wait for the fix.

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  58. The problem has most definitely not been fixed. Though an initial reboot of my Roku box got me higher quality for a few minutes, it went right back to 1-2 dot constant rebuffering performance.

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  59. i signed up netflix in waiting for it to come to xbox, the decision was totally worth it.

    i noticed many shows are in HD, great great quality.

    my only hope is please please have more instant watch!!!!!!!!!!!!!!!!!!!!!!!!!!!

    you guys rock, keep doing this, and do't mind keeping this subscription a life long companion.

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  60. problem still for me. using twc in north texas. 10mbit connection (fastest they offer here) connection direct to xbox (no router).

    it's sketchy. sometimes i get 4 bars, most of the time i get 1 or 2.

    Wish there was a way to force high quality... i wouldn't mind waiting a few minutes for the movie to start as long as it's watchable.

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  61. Netflix please have surround sound. I'm blown away none of yer movies are surround sound 5.1 when streamed. They're only 2.0. This is terrible and also the he quality is not that great pic quality and I get full speed performance. Also in he the Boston redson video has no sound so you need to please fix that. Please add more 80's sitcoms like cheers etc for streaming and older titles too. In hd not as which to me yer as sucks and is barely VHS quality and yes im getting only full speed.

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  64. To whom it may concern,

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    This would translate into higher quality of content streamed at multiple user simultaneous requests with fewer streaming servers.

    - Sean In -
    sean@indilinx.com
    www.indilinx.com

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  65. Like a few others, I'm also getting the "Playback for this item could not be started" message on my 360.

    My wife and I were watching Flatliners and the re-buffering message suddenly appeared (which is strange since my connection is roughly 12M down 8M up), and after it came back, the quality was horrible.

    So, I restarted the Netflix app and resumed the movie and started getting the message above. I've tried it a few dozen times and I'm not getting anywhere. Removing it and adding it to my queue does nothing and other movies seem to work fine.

    The service has worked great up until this point.

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  66. Netflix nor Microsoft seems to care when you call them and tell them that movies sometimes won't replay on xbox live-give a message similar to "playback for this movie is unavailable" and gives no other options, while at the SAME TIME locking up the Netflix account on the PC. The service rep. told me that it would not time out until the movie (which i can't watch on the xbox or pc at this point) times out. Way to go geniuses!!! I really wonder about the brilliant engineers who designs these interfaces and operability functions. There seems to be no rush to fix this according to the Netflix rep who said its Microsoft's software problem that they have to deal with. Thank you both Microsoft and Netflix for you WONDERFUL customer service!!

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  67. Problems on Xbox? How about PC? What a disaster Silverlight has been for me. The old player worked so well on my PC (which, btw, meets requirements): clear, smooth picture, no buffering problems, no tearing. Silverlight has made all those good things just a memory. It works a bit better on my Macbook Pro (no choppiness), but the tearing is unbearable.

    When I called Netflix, I too was referred to Microsoft support. Microsoft told me they don't offer phone support for Silverlight and that I should go to the Silverlight forum for support. Ugh, forget it. I just won't use "watch instantly" anymore.

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  68. Still having issues. This is getting to be pretty lame.

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  69. My Xbox 360 has been freezing up completely at times.

    You know when you get the Netflix screen telling you your connection has slowed and it's adjusting it? Well, It seems the Xbox just freezes up right before that and never get that screen.

    I do have a 3.3Mbps connection with an average of 2.8Mbps down so, I don't believe that's the problem. I even tried shutting off the computer to make sure there's no fluctuation of bandwith but the problem persists. Tried waiting for 10min at no vail.

    Always end up doing a hard reset on the 360 because I can't even bring the Guide up. Completely frozen.

    A soon fix to this would be greatly appreciated. I have a week left on my free trial and if this problems don't get fixed I'll seriously have to reconsider paying for the service.

    Please fix. Thank you.

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  70. My Roku box is still only at 1 or 2 dots. But, I now have Netflix service to my Tivo Series 3 that works great. I'm not sure if that information is of any use to Netflix staff working on the streaming problem. But I really know of no efficient means to communicate with them. Hopefully they read these comments.

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  71. I was still only getting one dot last night (12/7)... playback also stopped completely 2 times during a one hour show. I am using wired connection to cable modem & have verified that it is not a problem with my ISP/modem speed.

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  72. Are we all sure this isn't just Comcast throttling speed? I mean they have a very very very good reason to control our ability to get streaming movies well from Netflix--they don't want us going away from their TV service, not to mention their Hulu. Hulu has been streaming without ANY issues.

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  73. "Glitch" is not resolved! As of last night (12/7) I was still only getting up to two-dot quality on the Roku. It is not an ISP or wireless router problem. I'm getting over 10 Mbs on a computer over the wireless connection (20 Mbs over Ethernet).

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  74. I too am still having an issue. I signed up for the Netflix when the Xbox NXE was launched. It worked great at first. I was able to get the HD quality for Heroes. Now, it can't seem to do better than 1 bar. I've tested my connection many times, and even had a cable technician out to double-check everything. I hope this issue is resolved soon. I loved how it was working when the NXE first launched.

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  75. Still having major problems here in Alabama on streaming over the xbox. My friend in L.A. is having the same problem. For the last two days, most of what I've tried to watch gets the message, "Playback could not be started". This isn't for any one item, as I tried watching 10 different things before giving up. I'll give them one month and if it's not better, bye bye.

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  76. Still having streaming issues in Phoenix, AZ on the Xbox 360. We've got 12mbps COX cable, and streaming was perfect for the first couple of days the service was up. We haven't been able to get more than 2-3 bars in the last two weeks.

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  77. When are u guys going to stream with ON2's codec it's the best , just have a look at java and adobe..???

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  78. Still having problems

    Have Comcast Cable in ABQ, NM. Wired connection to Roku & Xbox 360 and cannot get more than one star (or bar on xbox)Forcing 4 star download speeds causes very long buffer times, just have given up lately. Haven't watch instantly in over 4 weeks. Problems started 2 weeks prior to the NXE update. Speedtest.net show 6mb down and 1.3 upload speeds consistantly. Can't watch over computer either because it will constantly buffer and restart or kick me out completely, this happens both flash and silverlight.

    Don't know who to blame, but Hulu works great!

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  79. On XBOX 360 my streaming quality goes from 4 bars to 1 after about 15 minutes of watching a movie. I checked my XBOX 360 connection speed, and it is at 4 bars. I can't watch it at 1 bar quality, because it looks like a "twice-dubbed VHS copy".
    I am kind of afraid to start watching a movie, as it has become a gamble of it working well or not. I hope it gets fixed, as I have like 100 movies in my list. It's new, so I figure it will be fixed over time.

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  80. My standard PC , using Comcast for ISP, was getting GREAT streaming performance until this weekend. Now, I can't watch more than the first 5 minutes of a movie before the viewer says "Your internet connection has slowed", or even, "Your internet connection has stopped". It tells me to wait a few HOURS for playback to resume. All the while this is going on, I can stream YouTube and other web media with no problem. Something is seriously wrong.

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  81. Do not subscribe to NetFlix based on the offer of free movie streaming. It is a sales pitch that is not backed up. The streaming movies are a very poor and limited selection. The quality is poor, the streaming is glitchy.

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  82. I've been with netflix for a while now and haven't done much streaming, but every time I watched a movie online it work perfectly. During the last week I've tried to stream several movies and I'm getting the "your internet connection is too slow" message. My speed test shows this is not to be the case. I'm a network administrator and it looks like netflix is running out of bandwidth to me.

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  83. Huge decrease in video quality over the last 48 hours. Prior to this, no issues....does restarting help others?

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  84. I still only get 2 bars, used to get 4 and HD. Also some video's can't start playing.

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  85. cwg46and2@gmail.comDecember 9, 2008 at 6:00 AM

    I have an 8MG connection to Comcast, and I connect to Netflix through my 360 with a WIRELESS adaptor, and 90% of the time, I get full speed (all bars) connection, and I have no problem at all getting excellent picture quality, and even HD. The only problem I have is a dozen movies in my Q will not start. I get the "playback can't be started" crap. It is only on certain movies. Honestly, unless you like documentarys, and cheesy b-movies this service will disappoint, but it just so happens I LOVE both. But most of my B-Movies will not start playing! Big, bad bandwidth swallowing HD movies run just fine though. Weird.

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  86. cwg46and2@gmail.comDecember 9, 2008 at 6:07 AM

    Here are some examples of the films that won't run, maybe another B-Movie fan has the same issue lol....

    The Beautiful and the Deadly
    The Purifiers
    They call me Macho Woman
    Tromadance Film Festival vol 3 and 4
    Bad Movie Police (forget the subtitle...the one with Dinosaurs run amok)
    The Beastmaster

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  87. I use the roku box and was getting one bar over this past weekend but now I'm back up to 4 bars over wireless

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  88. I am still having problems with my roku box. I am still just getting 1 dot whereas I used to get 4 about a month ago. I don't believe this problem is fixed.

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  89. I have consistently received a "1 bar" level of quality, never anything higher, through Xbox.
    I have a high-speed wireless connection and have no trouble with any other online applications, whether through speed of accessibility or picture quality.
    The "1 bar" quality level prevents me from enjoying the majority of all Instant View content.

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  90. Used to get 4 bars all the time, now its only 2 (if I'm lucky). Frustrating.

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  91. I am also having same issue. I am in Raleigh, NC and my provider is TimeWarner cable. First I thought it is something to do with my router and bought new one - G. Even with this I am having same issues. then I foundout it is not router problem but same issue exists most of them. Even thought they claim it is fixed I am still having issue today also. Hope they will find it and resolve it immediately.

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  92. I am in MAINE and is also having the same problem with Roku's box streaming quality. I call and spoke to netflix, they had me test my Internet connection, upload speed, every thing is normal. They suggested that I tried streaming Heroes because it has faster upload speed, and it work for 20 minutes and I am back to one dot. I figure if enough people call, they will expedite the fix.

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  93. I am getting speeds of up to 15 mbps and yet i NEVER have more than 1 bar. What gives? This makes no sense.

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  94. I am still having problems watching Heroes from my Xbox. Sometimes I can watch an episode fine (2bars), but once I try watching another episode it goes to 1 bar with a constant 3mb. Extremely frustrating!

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  95. It's been three days since I posted here about streaming problems and still no better. I think I'm done with Netflix and will be cancelling my subscription.

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  96. Previously I was having this issue on both my Roku box and my Xbox, now the Roku issues have cleared up and it consistently gets 4 dots. However my Xbox now consistently gets 2 dots. I can't get it to pull any HD from Heroes anymore as well. Other downloads seem to be at full speed. It's not a huge deal to me, I prefer using the Roku over the Xbox for Watch Now but just would like Netflix to know there are still issues.

    I have a 6500/512 connection.

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  97. I'm still having problems. I've been only getting two bars consistently. looks decent enough, but sometimes it drops down to one and is unwatchable. I have a 6 MB Comcast connection and would think I should be able to get HD no problem.

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  98. We've been having the same problem on X-Box since Friday (12/5)...Not real happy with Support at this time as they must have been aware of the problem and failed to mention the issue, got sent to Microsoft for a one hour waste of time...still not fixed

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  99. Definitely going to cancel my Netflix account if this is not resolved VERY soon, and I suspect I won't be the only new subscriber with an XBox that does the same.

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  100. Problem not fixed. Cox Cable in Las Vegas. Some movies affected, other not. Currently attempting to watch "The Lather Effect" and it is unwatchable at one dot...incredibly blurry.

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  101. When this first happened (and still not fixed as of 12/10) I called Netflix. They referred me to Roku. What really pisses me off is that
    neither Netflix or Roku admitted there was a problem!

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  102. What Netflix needs to wise up and do is add a settings panels to these applications so that we can choose quality OR buffer time. The problem, so Netflix told me, is that it reads my ping time (which is now a consistent 55 ms) and sees it as too slow, thus providing me one bar. I am getting 11 mb/s downstream. My brother has the exact same setup and is getting the exact same internet stats, only lower downstream. BUT...he is able to get full HD with 4 bars. Explain that to me. The netflix streaming system is flawed. Not by it's method, but by it's lack of user control. I will take an occasional buffering pause over crappy quality for a whole film. Netflix thinks they're doing a good thing by having their software test your connection and provide you with the quality that will get you through the entire film uninterrupted. That's great. But give me the option to up my quality in exchange for buffer time! If they don't change this soon, I'm canceling my account. I got it just for streaming and the streaming is useless.

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  103. I have a fast FIOS connection and get 8 bars of quality. But I just viewed a movie, Gone Baby Gone, that was almost unwatchable due to the jerkiness of every pan. Another I tried, 40 Shades of Blue, plays the video at 2X speed, but the audio at 1X. Completely unwatchable!

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  104. I noticed this problem yesterday for the first time on my 360. I get 4 bars showing when any movie starts every time, and after about one minute it says my internet has slowed and . . .

    I hope they fix this soon, I'm only on my third week on Netflix and I'd hate to start off this beautiful relationship on a bad foot.

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  105. Have Roku box on Time Warner Roadrunner in Corning, NY - STILL having problems getting more than 1 dot. Tried for hours last night and the one time I got 2 dots - lasted about 10 minutes before streaming stopped and then rebuffered at 1 dot. Up until a month or so ago I always had 3-4 dots. Problem has not been fixed.

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  106. It has been getting slower over the past several months. takes long time to start streaming.
    And the quality is still very poor.

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  107. Well, I don't know what happened but I am not getting 4 bars HD. I unhooked my modem for a good long time and when I plugged it back in, presto. Full quality. I can't guarantee the same results for someone else but it worked for me.

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  108. Problem still exists for me as well.

    I've got a 7Mbps download speed and only one bar on my Xbox360.

    Fix this!

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  109. I did notice some improvement for 2-3 days after the 5th, but things are now worse than ever. On the 360 my service is essentially nonfunctional.

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  110. This problem is definitely NOT fixed.

    Have a consistent 10 mbps connection with Roadrunner in Los Angeles -- and loading and rebuffering problems have continued. Initial loads may take 3 or 4 times what they used to -- with rebuffering 2 or 3 times during play. This is with 2.2 mbps streaming forced for 4 dot quality.

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  111. Received my Roku this afternoon. It worked perfectly until 5 pm pacific time. It went from 4 dots down to one. I tried forcing it to 2 or 3 dots but I still have problems with it loading and playing for any length of time without it pausing to reload.

    I live in the LA area and my cable modem is working perfectly (roadrunner)

    Is this what I can expect every evening when your servers get overloaded? Or do you have a fix in the works? If so, when is it due out?

    One dot is completely unwatchable.

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  112. Your movie streaming on XBox 360 is a joke. I have had zero success watching ANY movie all the way through without the quality dropping down, step by step, to no more than Youtube quality. I give up!

    I have a 10Mb cable connection, and yet every 5 minutes your player tells me my connection has slowed and drops me down a notch, interrupting my viewing and eventually making the movie pointless and impossible to watch. I don't have this problem with ANY other streaming service over my connection, just Netflix on Xbox 360.

    So, when are you going to start providing a usable service? When are you going to deliver a competitive service? When am I going to get my money's worth? This is so supremely frustrating!!

    It's a real shame because I want Netflix to succeed and be a trailblazer in on demand content delivery. I've been a subscriber for a long time, but you guys have a loooong way to go.

    Please, please please fix your broken streaming on Xbox 360!

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  113. It has been over a month now since I have been able to sit down and enjoy watching a movie through the Roku box that I purchased. I bought it back in September and loved it. Now, I just feel like I wasted $100. Netflix, coming from a long time Netflix customer, PLEASE GET THIS PROBLEM FIXED.

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  114. I never have a problem getting full quality on the bars, but the video that plays seems to vary depending on the device. If I stream certain movies, I'll use Beetlejuice for an example, on my TiVo HD I get a high quality, widescreen image. If I try the same thing on the Xbox, even though I have 4 bars and it never complains about speed, I get a lower quality pan and scan version (much lower. colors are washed out, more blocks, etc). It hasn't always been this way. It seems to have cropped up in the last day or so.

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  115. Yeah, I get 4 bars of signal alright...too bad it takes about a minute to buffer and then the movie stops after 10 seconds and adjusts the qaulity from bearable to absolutely unwatchable. With a 6 meg connection no less. I've seen better quality movies from video cameras snuck into the movie theatres...either my broadband provider stinks or Netflix needs to grow up a bit before they launch a HUGE project like this.

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  116. This doesn't seem to have anything to do with the downstream speed of the user. I'm streaming using my xbox 360 and I notice that the days and times I have issues are the same as the peak hours of use for xbox live gaming. I don't have any issues during off-peak hours.

    With my broadband connection I average 23.7 Mbps download speed. This is actual downstream speed as tested using speedtest.net, not the theoretical download speed your ISP lists in their marketing materials.

    Last Saturday it buffered or kicked me out of the movie 5 times in the first 5 minutes of the movie. I got so tired of seeing "your connection has slowed" that I went straight to my computer and tested the speed right then. I was clocking 21.8 Mbps.

    It is not about my speed. More likely it is about the Microsoft / Netflix infrastructure not being able to keep up with demand. Hopefully they will acknowledge that the service still has issues and continue to improve it.

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  117. Is there any chance that netflix will be streaming new releases? I have been a customer for years and years. Lately, it seems now all the good movies have extra long waiting periods.

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  118. I'm still currently having issues with streaming to the 360 as well. The first couple of days everything was great, now I can't watch anything without it stopping mid-play. I really want this to work out, but it's getting frustrating.

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  119. Only once in the last 7 days have I been able to watch anything above one bar. My internet speed test results right now are excellent (about 11 Mbps down, 3Mbps up), and I've got 3 out of 4 bars for my Xbox wireless router signal. Everything should be fine, yet all I've had since Friday is one lousy bar. I guess it's a free service, but I'm glad I didn't join Netflix just for this, or I would have canceled by now. I am frustrated.

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  120. I am living in LA area, using roadrunner. My connection tested on speakeasy.net varies between 20,000-28,000 kbs and when I start watching a movie I get 4 bars on XBOX 360. Several minutes into watching the movie, I get the message "Your internet connection slowed down..." and the movie becomes unwatchable. It usually happens between 8-11PM. I am SURE it is not my internet connection as I can get reliable speeds of 20+ Mbs.

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  121. What good are all the partners if we can’t equally watch what we pay to see or not all the content is available, OR only have is available. for instance I decided to watch "Red Dwarf: Series 7 (1997)" but only the first eight are watchable and the other four have to be added to disk?? what kind of service is that? Also the xbox vs PC are not equal playing grounds, I won’t buy a device to find its not equal as well.

    So far I am not impressed with inconsistency of service between devices. Also, you should have a poll for people to click on to let you know what movie people really want to see, that way you can speed up the process and your customers will be happier to know what’s going on. What good is all the kung fu movies and old westerns if the majority of instant watchers want documentaries or SciFi (only an example)?

    I would suggest getting your act together before youre not the only player on the block, youre going to run out of time and customers will swap to a more serious instant service.

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  122. So far I would rate the service as fair. Only once was I able to get "3 bars". Almost every time I've tested its only been 2 bars. I find it hard to believe its a network latency issue since my speed tests show 9-10Mbps down and 1Mbps up. That's fine for hulu.com which streams in better quality it seems. I have a feeling that the content servers are under too heavy a load. Also, my xbox is on a wired connection and my speed tests are done using large files from an FTP not those 10 second web tests.

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  123. The Netflix streaming was the XBox feature I had been eagerly waiting for. But the inconsistency of service, the unavailability of decent titles, the inability to browse from the console, the degraded quality, the frequent rebuffering and lockups... Overall, an *extremely* poor experience. I not only don't plan to use the service anymore, I actively refused to watch movies over the service because the experience is so completely ruinous to viewing enjoyment.

    I'd gladly pay $5/month extra for the service if only it were at parity with the existing xbox movie rentals in terms of quality, and netflix itself in terms of selection. As it is, it's not even worth the hassle if it was free.

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  124. I've been experiencing the audio/sound track not synching with the video repeatedly. Oddly is it never seems to catch up. I've tried restarting the download, moving forward or backwards in the video, pausing it for a time hoping it would buffer, etc.. This is all on the TiVo/Netflix so maybe it's something with that combination?

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  125. Is anyone at Netflic even listening to this thread?

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  126. Comcast customers should feel free to post about any issues at http://forums.comcast.net/comcastsupport/board?board.id=29

    Regards
    JL
    Comcast

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  127. I've gotten all the same issues and Netflix does not tell the users they have any problems.Netflix is like any other business they oversold the product just like DSL was in the begining. Netflix we all know Netflix is the issue. I think they will fix their saturated servers in time. I think they have to many users with the introduction of XBOX and Blue ray and TiVo all slamming their servers.
    Time will tell if they upgrade Server sites. I hope so they're the TOP Online service on the NasDAQ stocks out the roof!
    They have the captiol $$ !

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  128. That's what I thought at first because I could replicate the issues on my Roku player and my Xbox but the problems on the Roku player cleared up in about a week. The xbox has gotten worse, now I can only get 1 bar on my Xbox but 4 bars on my Roku, 4 bars loads faster on the Roku than 1 bar on the xbox as well. Wired networking nor wireless affects the outcome. Something is different about the xbox content, maybe it's coming off a different network I don't know.

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  129. I have been a subscriber for many years and use the Watch Now feature a lot. The quality on the Starz movies is very bad, unwatchable mostly. What gives? Other non-Starz instant movies are fine.

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  130. I will report a 7 Mbps hard connection on my Xbox and I get 1 green bar and terrible quality.

    I re signed up with Netflix just so I could watch some TV shows through my XBox and this is the quality I am presented with?

    You guys better get your act together because someone else will come in and take your business.

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  131. I joined Netflix SIMPLY for the use on my xbox, and at the start we had a lovely 4 bars :/ but just recently suddenly it went down to 1... :/ I'm sorry this wont fly for long, especially since I do have other on-demand services that work better...

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  132. I also have a 7mbps connection and i am getting basic streaming on xbox and pc. I used to get dvd quality p until a couple of weeks ago and have been having problems ever since. Please fix this problem !!!

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  133. Down to one bar on my Xbox.. impossible to get any HD feeds, let alone any decent resolution. I'll give this about another month for them to fix, but after that, sayonara! The concept is great, but the performance is not what is promised. I am using a wired connection through cable modem 20MB speed in Florida.

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  134. Okay, after months and months of trying, Netflix streaming started to work on my PC. However, the joy was short-lived. The movie plays for a little while and then stops with "You internet connection has stopped. Movie playback will continue when it starts again". But guess what, my internet connection is just fine! I can stream from youtube all day long.

    This service is a joke. I have been a Netflix user from 2000 but these stupid services are making me rethink my subscription. Does Netflix have any serious dev and qa or is it a mediocre outfit destined to die?

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  135. While I'm very disappointed in the severe drop in service quality, I'm inclined to wait and see if they remedy it. They deserve a chance to take some of this mad revenue and dump into resources. The question is, how long do I give them?

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  136. I am getting the same 1 bar from Netflix streaming as it seems many others are (Xbox 360). I thought Netflix said they believed this issue to be fixed? I just stared my subscription but not sure if I will stick with Netflix.

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  137. i wont be cutting off my netflix, having the streaming option is considered a bonus. That being said i have noticed that during certain times of the day the quality goes to crap.

    I would certainly appreciate an update on the service or perhaps a confirmation that this is bandwidth related on their end.

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  138. It appears that there will be another class action suit involving MS / Netflix for underperforming service.

    The current quality of the service is extremely poor.

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  139. I think i am going to switch back to blockbuster. I havent gotten to watch a movie on my xbox yet that hasn't stopped several times. It always says that MY internet connection has slowed, I don't think so, I have super high speed, and my computers have no problem downloading fast. The only time my internet is slow is while streaming from netflix.

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  140. Signed up JUST for the Xbox streaming. Got 4 bars of HD service at first on my 11Mbit connection. Then started getting 3, then 2, then sometimes 1. Now it says my connection is too slow to stream any video. Really? No other computer in the house is online. Full 11Mbit, and it's too slow? The QoS on the Netflix.com meter says my connection is high quality. Something is wrong, and we deserve an explanation as well as a credit. I don't even use the DVD part of the service. It's frustrating when you work all day and sit down to eat dinner and watch an episode of Heros, only to find out that Netflix won't let you. You guys are dropping the ball. If we're all supposed to be Beta testers, then you should be paying us, not us paying you. This was supposed to work and be scalable before you went live, and you have failed.

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  141. I'm really bothered you can find any information on netflix about any of this, including the limited time for view some instant movies? so im ready to stop using it, they are not serious about the customer, i may have been willing to put up with it if i had clear answers from them.

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  142. I think after reading a bunch of articles that this is an ISP throttling issue. http://tinyurl.com/7a9zxk

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  143. This comment has been removed by the author.

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  144. This must be a throttling issue. My ISP has been Comcast for years. I signed up for DSL just to see what's up. Netflix streaming is working fine with my ATT DSL but still one dot with Comcast. I can go back and forth, 4 dots with ATT DSL and 1 dot with Comcast.

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  145. I'm using a twc business class connection that is quite fast, I always get 4 bars or the max on the TiVo and I know that they aren't thottling me, but it is clear now that netflix is serving the various devices from different servers. For several titles, my xbox gets pan and scan VHS quality content, while the TiVo gets widescreen DVD quality content. I would have thought it would be the other way around. I'd love to see a real explanation from netflix regarding this issue.

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  146. We just signed up for Netflix, primarily for the Xbox 360 connection. I'm with cox, in No VA. We consistently get one bar for quality, even when no-one else in the house is on the computer, and as my son says "this is like going back to watching VCR tapes." I've called netflix and cox, and of course it's the other ones fault. I'm getting rid of netflix after the trial period...

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  147. 12/22/08 - Before the Dec 5th fix I was able to play HD streams on my 10 megabit connection on my Xbox 360. Since the fix, I am no longer able to do so. Netflix will start playing the highest quality HD stream, then after 30 seconds it will pause and rebuffer. When it resumes, it downgrades the quality. It then plays for another 30 seconds and repeats the pause rebuffer again. When it resumes again, I think I have been downgraded to SD quality.

    I have done numerous speakeasy speed tests, and I am definately getting a full 10megabit cable connection.

    Please resolve this issue for Xbox 360 users!

    I worry that this could be the result of Time Warner Cable restricting traffic from your servers! I really hope this isn't the case! Either way, please fix the issue!

    And also add on the fly streaming quality increases, like you do on the Tivo!

    Thanks,
    Blake

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  148. I have got the fastest connection on the face of this earth and I am still having trouble streaming on xbox and pc. If your paying someone to fix this problem FIRE THEM and hire someone else!!!

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  149. Love Netflix, love my Roku, now I need netflix for Wii/Opera, and nComputing L230

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  150. I'm streaming to a Roku (v1.5), XBOX, and an iMac with perfect success. We have a 20Mbps/5Mbps FIOS connection, so we've got reasonable bandwidth. Streaming is smooth, consistent, and has literally been flawless since we signed up a few weeks ago.

    Congrats to Netflix for providing an outstanding service. I believe we will be disposing of our Apple TV this weekend via eBay.

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  151. I just received an email from Netflix inquiring about the quality of the last video I streamed. The three choices were "very good", "acceptable", and "unacceptable". Of course, with only one bar of quality on my Xbox, I had to choose "unacceptable". But, hopefully this means they want to find the root of the problem and improve things. Here's hoping....

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  152. Since updating to Mac OS X 10.5.6, I get momentary freezes every 10-20 seconds when using Watch Instantly. Anyone else?

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  153. Still drops with TWC-RR Turbo from ~ 16:00-00:00 (4-midnight). I get 4 bar HD otherwise and always can transfer at lest 15M down.. So it's still not fixed. Seriously considering dropping Netflix as a result as streaming is why I signed up.

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  154. The problem is cable ISP's throttling the stream. I get 1 dot with Comcast so I hooked up ATT DSL and now get 4 dots consistently. I can go back and forth. DSL 4 dots, cable 1 dot. Today I called to cancel Comcast. I told them I was protesting their policy to throttle streaming by walking away. I hope others disconnect cable internet provider companies that do this.

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  155. Terry,

    I believe you're right. This isn't Netflix's fault, and they're trying everything to resolve the situation. I believe Cox is doing the same thing as Comcrap. I haven't paid enough attention to see exactly when it's happening, but it really seems like they are throttling at peak hours as well.

    As soon as I find out with any certainty, I may follow suit and go with DSL.

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  156. I get highly variable quality: HD quality down to 1 bar on my XBox. So I know high quality is possible. It appears to be a server issue as I've tested and get 8+ Mb downstream from Seattle to NY. Also, low quality seems to correspond with peak viewing times. There are a couple obvious solutions: premium high-speed server servive... or in case you haven't noticed... my X-Box has a hard-drive.

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  157. For months I have been streaming using Windows Media Player but in mid playback was forced to upgrade to Silverlight. Now I get very choppy streaming when in full screen mode. Tech support at Netflix was no help and the Silverlight forums as Microsoft are full of complaining Netflix customers.
    Thought you should know.

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  158. Streaming videos online to my pc is having problems. It keeps saying connection hs slowed down and when it does work the quality is very poor. WHAT IS GOING ON???????????

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  159. Streaming videos online to my pc is having problems. It keeps saying connection hs slowed down and when it does work the quality is very poor. WHAT IS GOING ON???????????

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  160. Streaming videos online to my pc is having problems. It keeps saying connection hs slowed down and when it does work the quality is very poor. WHAT IS GOING ON???????????

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  161. Streaming videos online to my pc is having problems. It keeps saying connection hs slowed down and when it does work the quality is very poor. WHAT IS GOING ON???????????

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  162. I've been having this problem the last 3 days or so on my PC (with DSL) with Silverlight. I opted in early for Silverlight and until now it's been great-on the Watch Instantly page I'm rated at 'High' for streaming and I don't have issues watching video from other sources.

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  163. Does anybody else find it hilarious that since their "fix" that the problem has worsened. At a "decent" and I do stress the word decent (barely watchable) it's only eating up barely 1 mbit. My ISP isn't throttling me...so what gives?

    Also, does a Netflix employee actually read these blogs? If they do then you know you've got a problem when people are complaining well into the 26th of December. When this fired up in November, no problems...a month later, SURPRISE! Welcome to rebuffer city! Not even an email saying "Hey...about the internet streaming being so horrible...yeeeeah...we did something wrong and we're gonna' have people come in on Saaaturdaaay. Thanks."

    Nothing like working 10-14 hour days for 3 weeks straight and coming home to this rubbish.

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  164. I also get "Player Error
    We could not load the movie player. Please visit our help page for more details.
    ErrorCode: 1001"

    using both IE and Firefox on XP SP2. The help page and technical support were both unable to help and referred me to Microsoft support, who did not reply to my email.

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  165. Hi, Everybody.
    Silverlight has greatly diminished, no make that obliterated, my instant viewing experience. 45 minutes ago, I was a happy camper. Then I made the mistake of putting my wife's Mac on Silverlight. I immediately noticed a HORRIFIC DECREASE IN QUAILITY, and shut it down after about 15 seconds. Went back to my PC laptop and found that I had no choice but to put Silverlight on the PC as well. There's no going back once any computer on the acocunt touches Silverlight.
    The picture is noisy, washed out, and soft. 45 minutes ago it was sharp as a tack with great dynamic range. What Netflix has now given us is a glorified YouTube-quality feed. This is our lump of coal from Netflix.
    Oh, and tech support tried to tell me it was my ISP, but I have two ISP and both reacted the same way, so that's not it. There is some kind of problem with their silverlight server and my guess is that it isn't scaling to handle the demand. We should be allowed to chose our streaming method until this is resolved.

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  166. Although this post originally began in the context of streaming devices, like ROKU, I want to add my comments on streaming to the PC (since I do not see this addressed in its own topic). Ever since my latest, forced 'upgrade', streamed movies to my PC are unwatchable. The quality is so poor and the picture is so fuzzy that it renders this 'feature' useless.

    I signed on in 2004 and until 12 months ago was absolutely thrilled with Netflix. New business decisions, DVD delivery issues and streaming problems have really made me reconsider continuing my subscription. It is sad to see an original, successful business plan abandoned in the name of 'progress'.

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  167. This isn't ISP throttling, it's Netflix's servers being overloaded. And I could deal with that, really, it's an honest problem, and it seems pretty fixable. But it's the constellation of problems from the broken search, poor selection, inconsistency of service, degraded image quality, poor sound, and frequent hard lockups, which all add up to give the impression that perhaps this is less neglect than outright sabotage, to prevent a more easily-commoditized and thus less profitable delivery model from displacing its existing model.

    I'm sure the people in the Instant Queue division honestly want it to be a success. I'm really unsure that Netflix corporate does.

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  168. There continues to be a problem, bought the roku box for christmas, cannot watch a movie after 7 as it needs to reload every 3 minutes, same movie runs great a 10 am, please be aware. thanks

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  169. Have Roku box with a 6 MBPS via ATT DSL in Austin, TX. Until two weeks ago, I was consistently getting 3 or 4 quality dots. Now the quality has plunged - I never get anything greater than 1 or 2 dots (which I find unwatchable). This problem has not been fixed, and the irony is that it has only gotten worse for many of their customers since their early December announcement that the problem had been solved. The best PR move for Netflix is to come clean and make an informative announcement that they're indeed having problems that they're working hard to resolve.

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  170. Silverlight is awful. Another data point. We just joined Netflix for the online instant viewing. The movie runs for 4 minutes, times out with the useless message...Your internet connection has slowed. We are adjusting playback to avoid further interruption. What a joke. Every 4 minutes, 10 minutes to "Adjust"...takes 6 hours to watch one movie. We're on the trial period, not likely to stay.
    Why is it that hulu.com can do this perfectly and Netflix cannot...and hulu.com is free.

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  171. I purchased an ew blu ray player with streaming netflix capabilites and I'm having trouble getting a connection. I have a wirless router upstairs and I am using ethernet adapters to connect wirelessly to the big screen tv downstairs to watch netflix movies. Everytime I try and connect, it says try again. Any suggestions?

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  172. Seriously whats the point. Why release streaming if its going to be unbearably poor. It's like I am being taunted!! I see this cool idea and such a poor implementation. Almost like they wanted to be the first one to post, regardless of not having anything to say!

    I've hit 20 Mbps before with my line, avg about 12-15. I can check the b4 and after and my speeds stay constant. I get 1 bar on my xbox 360 regardless of the film, HD or not. When you all released I got 4-5 bars consistently, but then it went into the toilet. I have jumped on during the day and i get 4-5 bars which tells me your servers are choking...

    Time to step up or just kill the project. Offering a feature that can only be used by a portion of the subscriber base, a portion of the time...whats the point?? Just to say you can do it?

    If it's really ISP blocking switch ports or IP's temp. See if all of a sudden our usage spikes until the ISP's realize it...that would at least give us a clue who we should be chasing down for a fix...

    Fix it or get rid of it. Do you really want to be noted in history as the first..."failed" attempt at trying to stream movies?

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  173. Just signed up for Netflix for the streaming to my xbox360, and it is unbelievable painful. I have a fast cable connection, and the xbox is hardwired, but I have a problem that constantly repeats itself, so it makes me think it's software related. The streaming show always shows a great connection. It takes several minutes to start playing, and then will play appox. 30 seconds - 1 minute of the show before locking up. It then restreams at a horrible video quality (unwatchable). It does this almost every time. Very, very poor service, and there seems to be no way to email netflix to tell them about it. There is no email address in the 'contact us' section of the netflix website. That's great customer service... contact us, but not really.

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  174. I signed up for Netflix with my XBox 360. Earlier today I attempted to watch National Treasure 2 and had great quality.
    After I restarted the Netflix application I could not get more than 1 bar, which looks horrible on my television.
    My XBox is connected with a wired connection, using a PC with a wired or wireless connection I get great quality, why is the XBox limited to 1 bar.
    If this is a server issue please let me know and I will wait until it is resolved, otherwise I see no reason to keep the Netflix service.

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  175. This bogged down streaming issue has become painfully ridiculous and I am at wits end regarding the lack of acknowledgment from Netflix. May I remind all of you that we are able to temporarily suspend Netflix service for up to three months?

    Sayonara Netflx... I'll check back with you 'round the end of March.

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  176. In my experience, the streaming quality seems to vary from movie to movie. I'm watching mainly older movies, and I'm using a Macbook with Silverlight plugin running in Firefox 3.0. Here's what I've watched in the Instant Queue and how the experience went.

    * Wild in the Streets(1968) -- Picture surprisingly good for streamed video, I would compare it to Hulu.com. Audio fell slightly out of sync in the middle, but still less than a second off so it was tolerable.
    * Bananas -- Picture surprisingly good. Audio stayed in sync. Enjoyable experience.
    * War, Inc. -- I hate this film so I didn't finish it, but the picture was fine and the audio was in sync.
    * Cleopatra Jones -- Picture quality looks like a bad YouTube encoding but in wide screen. Audio over two seconds ahead of video, making it unwatchable.

    I was wondering if there is anything I can do to fix cases like the Cleopatra Jones experience. I started and stopped the player several times, tried to pause and let more of the movie load, and checked my network performance in Activity Monitor. I'm getting a steady data rate of 400 kb/s, and I subscribe to Time Warner cable internet if that makes any difference. But I'm wondering if it's an encoding issue since out of the four movies I watched only Cleopatra Jones plays that poorly.

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  177. Xbox 360 problems...streams at 1 bar or less. I average about 10 Mbps across several speed tests.

    I just bought two BluRay's (an LG and Samsung) over the weekend to have streaming flix. My suggestion to Netflix is to have your partners pitch in a lot of doe to fix your bandwidth problem. Let your customers know you are having issues and get cooperation to help resolve the issue before you have a mass walkout and you tank.

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  178. I'm having similar issues with movie quality streaming via xbox360.

    My case is unusual. I am the Network Administrator for an ISP. I have a dedicated connection from my house to work and my xbox is hardwired via a Cisco Managed 10/100 switch connected to a Cisco 2621xm router. The quality of my equipment and connection are severely over-engineered and since I would be the one to configure any bandwidth throttling I can say with certainty that my connection is not throttled or shaped in any way.

    Movie quality is fine during off-peak times and goes to hell fast in the evening. It's obvious this problem relates to a bandwidth and/or equipment performance issue at Netflix. Please fix it.

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  179. I bought the Roku box as a holiday present for the family. I am so disappointed that I shelled out over $100 and I am getting 1 and 2 dot streaming from the get go! My internet connection/speed is not the problem as I have tested it just like the others who complained about this. I ask you Netflix, Now that you have sold us on this purchase (many of us have bought these Roku boxes, Xboxes, Tivos just so that they could watch your instant streaming)are you going to give us the respect we deserve to give us your honest assesment of this problem? Please admit there is a problem and that you are hopefully working on it. The quality of these streams are many times unwatchable and unreliable. We are all on your side if only you will come out of hiding and talk to us honestly about these viewing problems

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  180. Suffice to say at this point, you fixed nothing. I am a 360 user seriously considering canceling my Netflix subscription if this is not resolved soon. A statement admitting there is a problem that is being looked into would be a step in the right direction. Claiming that 'specific changes' were made to correct the issue, but giving no specifics is quite suspect.

    Identify the problem, FIX IT, identify the next problem, FIX IT! Repeat until it's all FIXED!

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  181. I would like to see some better audio when streaming. At least Dolby Digital please! It really sucks to have nice Hi-Def content, but not be able to enjoy the sound anywhere near as good as intended.

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  182. Does anyone else have a problem with audio delay? I've watched 2 Campion movies. On both the 1st hour works fine but the 2nd hour's sound is about 1 second later than the picture.

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  183. Who told Netflix thia was fixed ? I have a Comcast commercial grade 20Mb/s direct connection to my Xbox (has 4 green bars all the time) and its not been playing movies since I signed up 3 days ago. So I have to watch on my PC and even that has media streaming issues with error code 8202. Why is it that a free service like Hulu has no issues but a paid service like Netflix does ? Does anyone fron Netflix read and react to these posts ? There seems to be a a LOT of highly annoyed people out there.

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  184. I think your streaming fix may have broken others streaming. My streaming to my Roku was working fine until yesterday - then it started give me a quality of 1 which is not watchable and today it is the same.

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  185. I just called customer service and they were able to help me with my streaming problem. I've had my Roku box for several months and it appears that they need the power recycled occasionally on them. After cutting the power on and off my quality went from a 1 back to the 4 I was use to.

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  186. (1) I have had audio sync problems on several ROKU streamed movies.
    (2) Tonight, for the first time ever, I got 4 dots of ROKU quality; however, the service drops every 3-4 minutes to re-load, rendering the streams unwatchable.
    I was big fan, but this is too much. Without a method for contacting via e-mail, DVD issues and now no response to streaming issues, I will consider dropping Netflix. Things were great, what happened?

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  187. I just thought I would toss in my comment to add to the voices saying that the problem has not been fixed. I just joined Netflix entirely for the purpose of streaming video, specifically hd video, through our xbox360. I spent 1 hour last night trying to watch The Office, Season 4. Repeatedly, the video froze a couple of minutes in, requiring a hard reboot of the xbox. Definitely not worth it. If Netflix does read this blog, I am guessing that I am not alone as a new customer who is considering dropping out.

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  188. Seriously? I've had netflix for several years along with my xbox, when the new dashboard released all I had to do was input that code and it worked fine. I have Cox as my isp with the 10mb down package and I've never had a problem with standard or hd programs... Check your configurations :o

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  189. Never more than 2 bars, never have gotten through a whole movie without a drop-out/reconnect - sometimes can't get back on. Not a happy camper - glad to know that the problem isn't at my house (other wireless connections work fine) but is apparently a Netflix problem. PLEASE FIX!!!

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  190. Streaming is worse than ever, the Roku box might as well be a paperweight. Streaming from the rest of the key sites is fine, this is definitely still an open issue. I haven't been able to watch a movie for weeks...

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  191. Some people will complain about anything. Netflix has no obligation to offer anything beyond DVDs in the mail, yet they offer Watch Instantly and XBox support free; lighten up everyone!

    Since I already had a Live Gold subscription, this new feature was free for me. I've mostly had really good results.

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  192. May possibly be issues again?

    Wasn't around for the first batch of performance issues, but trying multiple times today, I'm running into the 'one bar' issue.

    I'm sure Netflix will figure it out again, and I'm sure glad they're making this available, as a part of our subscription; very cool.

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  193. Same here 1 bar problem again. I don't think Netflex can handle the holiday traffic

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  194. Ridiculously slow today! I'm getting an error messge that says my Internet connection is too slow to play the movies. So, I did a speed test on my Internet connection - came back fine...

    I called up Netflix and the rep told me that their servers were fine... Problem is all my friends with xbox's are having the same issue...

    Terrible disconnect between customer service and IT. Will someone just let me know what's going on and when it will be fixed?!?

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  195. One bar problem also here in Los Angeles on a perfectly functioning 10 mbps line with a hardwired xbox. Netflix was streaming its usual mediocre 2 to 3 bars around noon, but tonight, it is no longer usable.

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  196. One bar here in Detroit Michigan. No other devices on network, says our connection is slow. Can easily switch over and have 4 machines online playing Steam Online games without any problem. Netflix issue, not customer problem.

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  197. Is anyone else having a problem with their audio matching up with their video. It seems to be a streaming problem.

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  198. Glad I chose to read this blog. I was about to shell out $50 for xbox live gold so I could stream netflix directly. Apparently, the streaming sucks and netflix doesn't care. Thanks for the info.

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