Netflix recently changed the DVD shipping process when your first choice movie is not available at the shipping center nearest you.
Now, if your first choice is not available in your local shipping center, we immediately send the next locally available movie in your Queue. And whenever possible, we also send your first choice from another of our 55 shipping centers throughout the U.S. When this happens, you end up with a complimentary extra DVD rental.
Previously, if the movie you wanted was not in stock locally, we would simply try to send it from another shipping center. Since this DVD was typically delivered from farther away, it took longer to arrive and you could end up without a DVD for a few days. This was especially inconvenient for our members on 1-disc plans.
We want you to receive DVDs as quickly as possible, so we’re taking extra steps to ensure you have another movie to enjoy if your first choice will be delayed.
This change took effect Dec 11, 2008 and applies to all Netflix members.
Sunday, December 28, 2008
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«Oldest ‹Older 201 – 291 of 291 Newer› Newest»Wow, I am impressed, a company that puts the consumer first, its a win-win situation. Value is especially important these days.
I for one am glad they are doing something to remedy the issue where a title is listed as available now but then skipped. I 1st noticed the change described shortly after it started. I previously called in and complained about the available now but skipped it thing several times in the past couple months prior to the change. I was getting right ticked off about that happening. So I for one am glad that they send my next movie and also ship the other one from somewhere else. To me this is one way to retain customers. Give them a little something extra when something doesn't quite go right or as expected. I seen a couple people complain about new releases, but you know what I live in a busy metro area and the video stores new releases you are more than not have to wait up to a week or more to get a copy unless you camp inside the video store all day every day waiting for someone to return a copy. And this is assuming that they don't use a 1st come 1st serve call reservation list to distribute the copies to their customers. Personally I'm not in a hurry to see new releases when there are plenty of other movies I want to see that have been out for a while. Heck they could not try and make things better at all. So I for one am glad to see them doing things to make their service to be the best possible.
I'm giving Netflix till the end of February to fix their services or I'm going back to Blockbuster. I haven't been able to get a new release DVD in over a month. Pineapple Express? The Wackness? I've tried a dozen or so times to get either of these flicks and have ended up with something toward the middle of my Que. This is not how you please a customer base. I have no problem waiting a week for a new release but a month or longer is not worth half my subscription price.
Netflix is not following the policy they announced back in December. I never receive my first selection aymore and they've never sent me one from another shipping center. They must think we're stupid to accept their lies.
L.W. Wong is stated a lie. It doesn't work like he stated on Dec. 28, 2008. I'm leaving on Feb. 14.
I have been a customer for a long time and I am beginning to see "available" dvds skipped over. I hope this isn't a blockbuster situation where they only ship from you local distribution center, as I have never gotten a bonus disc and i don't have a problem waiting for a disc to be shipped from a distant place, being on the 3 at time plan I usually have something at home to watch.
It seems most of you don't get how this new policy works in spite of it being clearly written.
IF NetFlix must send you your top pick from a distant shipping center THEN they send it along with the next movie in your queue from your nearest shipping center.
If whatever is at the top of your queue is not available anywhere, it doesn't get shipped nor does an "extra" disk get shipped. NF just ships the next available disk just like they always have.
This policy would NEVER harm someone getting a series of disks because while they might get disk 2 sooner than disk 1, disk 1 is already on it's way just from further away.
The fact that disk 1 may not be available ANYWHERE is why you'd get disk 2 first and not get disk 1 until it's available which could be weeks or months. This new policy has NOTHING to do with that situation.
Yes perhaps there should be an option to ALWAYS receive series in order, but again that has nothing to do with this new policy.
That's it! I've had it with this crummy service and I'm canceling! Since the change in shipping policy I have not received one single new release, movies are coming completely out of order, and I still haven't gotten any complementary movies. I've had Netflix for 3 years but no more!!
I just want to thank you for being so very efficient. Whether it is sending the complimentary movie or correcting a damage movie. We are extremely pleased with your service. You seem to always be looking out for the customer. Thanks from a satisfied LaGrange, GA Family.
Don't believe new shipping process, I have been waiting since Feb 3, 2009 for a movie and have not received anything as of today!
I called Netflix and they said I would be receiving something soon, as my Queue stated they would be sending something today. Not true, the message now says the movies will be sent on Monday?
This is not acceptable!!
Thank you, thank you, thank you! I hope this will work the way you describe I live on the East Coast and have had to wait almost a week sometimes for movies mailed from the West Coast.
Theoretically, this shipping change should be a positive one, but in my experience, I am now waiting and waiting and waiting for films I would normally have received quickly. (I live in upstate NY and delays have not been an issue historically, but are chronic now.) Before December, I had rarely had a delay for any new release. Now, I only have delays. My top 14 movies in my queue all show "short" to "long" wait, and that's not the Netflix promise. I haven't received a single "extra" film and I've started going elsewhere for my new releases. If this business model continues, you will lose customers. This is the first time I have had a major criticism of Netflix, but a quickly processed queue is your most important feature and the new distribution procedure needs to be improved. There's something amiss in the supply chain. Thanks for reading.
I am getting frustrated with Netflix! I have a dvd in my queue that is #1 & IN STOCK, but 3-4 dvd's after it (#2, #3...) have came instead of the first one! Why won't it ship if it is in stock???
I have had a movie listed at the to of my queue for more than a couple of months and have yet to receive it. Does anyone else have this issue?
I posted my appreciation for Netflix on the day this entry was published. Since then, the number 1 spot on my queue has remained the same. It's been over a month, and new shipping process or not I haven't gotten that movie. And yeah, it says it's available.
I am a new customer and I am pissed! I live in Folsom,CA.The first movie I received "Anne of Green Gables" started in the middle of the movie not at the beginning. The next movie I received was Snow Buddies. My grandson was excited about seeing the movie. When I opened the envelope the CD was CRACKED in half. Do you have ANY quality control on the product you are mailing your customers??? I can bet I will tell everyone I know not to sign-up for Netflix.
truditdwn@aol.com
Clearly I need to read the blog more often. I *just* found out about this policy because I called support, asking why on earth they'd shipped me such low priority movies.
I do NOT like this at all. I used to have some control over what I got and didn't mind the wait, since it meant I got what I most wanted. I'm not always in the mood for the same types of movies, so I reorder my queue based on what I want most at any given time.
I may have to cancel my subscription. Not giving people a choice in the matter is horrible.
It's great to see that you guys are always working towards better ways to ship dvds.
Keep up the good work!
I have been a netflix member for years.
We have been happy most of the time...but
Recently our shipment has been terrible. I pay the bill every month, but in the last 2 weeks I have received only 1 movie! We always return movies promptly.
Lately movies often get lost or don't show up and then I have to wait an allotted time to get them listed as no shows.
Parents live only 2 1/2 hours away and their turnaround time is max of 3 days whereas the fastest we have EVER had is 7 days. It sucks and we are starting to think of cancelling.
I pay the same amount for 3 movies (same as parents) but I actually get much less for the same amount!
PS--it also isn't cool that members have to post complaints here instead of taking care of them through our accounts. Without knowing who people are, how will specific needs be addressed?
Oh...we can always pay to call netflix to be put on hold and have more money charged I guess!
To be honest, has anyone benefitted from this yet? Personally, I have yet to see any of this occur. How do we actually know that they are shipping movies from a local warehouse or one in another state? I constantly have movies all shipped the same day and supposedly locally... only to have some take longer to arrive than others.
I wish those of us that have been long time members would boycott netflix for at least one month. This new policy sucks and they are bragging about having 10 million members. This blows. Bye netflix!!!
Former local customer............
Unfortunately, since the new shipping procedure in Dec, approx 80% of the dvd's sent to me now take an extra day or more to get to me yet every one I return gets there NEXT DAY.
This policy sounds great in theory but in reality is hardly implemented, as relayed to me by Netflix's customer service. I was told, and have been experiencing as well, that only "if a DVD IS shipped from another location will your receive the bonus". I have 14 DVD's in my queue that keep getting skipped. Somehow the extra $1 I've been charged for blu-ray has no effect and the queue means nothing. I used to love Netflix, now it's just frustrating. The Roku service is getting worse (constant loss of signal) which Netflix blaims on my ISP even after performing their speed tests with blazing colors.
Netflix, please fix the queue issue, ship out the blu-rays we're paying for and install redundancy to your Instant Watch service so we're not all pulling movies from the West Coast. Otherwise Blockbuster is getting my money, at least I CAN get new releases from them.
If this new policy worked as written, it would be alright. But, I am getting the strongest impression from the comments here, and from watching my own queue like a hawk that this new policy does NOT function the way the folks in charge of Netflix think it works. I do not know if this is the result of poorly written code, or a misunderstanding between the programmers and management or something else. However, it must be fixed.
Maybe with all the new customers Netflix is getting, management doesn't care about current customers as much as they used to. But if we run around updating our facebook statuses, complaining to Hacking Netflix & blogging about how ticked off we are, and how poorly this new policy is functioning, eventually it will have an impact.
I'm on the 3 out unlimited plan. I am going to return two more discs and see what I get back. If I still haven't gotten the discs at the top of my queue by then (which are ALL AVAILABLE), I'll be suspending my account until this issue is resolved.
I don't know if the new DVD shipping process has anything to do with this. I recently switched to Blu-ray discs and am increasingly becoming disgusted with the long waiting times in most of the new releases. On a good week, I get something from the upper teens in my queue.
I am about to give up and just go back to Blockbuster. Right now, the only reason I am keeping Netflix is for the on-line streaming through the web and Xbox Live.
I am not so sure that I like this idea. My queue now has "Short Wait" on about 50% of my moives. And if one of those is at the top of my list, it just gets skipped over to the next. The reason it is at the top of my list is that I would really like to watch it and don't mind waiting a few days to get it vs. getting an another movie. Thanks. Mala
Mala,
The behavior you're describing is the way it's always been. I might be wrong, but it's been my understanding that the short wait & long wait statuses have nothing to do with shipping time, but are a function of the number of discs available and how many people want them or have them at home.
Those will always get skipped until there is a copy available to send to you.
In good news, my Queue seems to be functioning more normally now. I never did get my "bonus" disc from the insanity last week, though.
That is a fat load of crap. I have been a netfux member for the last couple years (Now i'm switching to Blockbuster) and have never got a complimentary dvd rental. As of now the top 23 movies in my queue have a wait. Im lucky if I get a top 20 choice shipped to me. It takes Netfux at least a couple months just to get me a dvd when in first comes out. Dont waste your time and money with them!!
I Dont Know Where Else To Say This So I'm Saying It Here
I Reported A DVD Unplayable And Wanted A Replacement And I Receved A DVD That Is Unplayable From The Exact Same Spot That The First Was Unplayable From. This Leads Me To Believe You Sent Me The Same Disk Back And Thats Not Cool At All
Since I can't email my question, I'll try posting this to see if I get a response. I've noticed many times that after a returned DVD is posted, it may take 2 to 3 days before another is shipped. It seems that at times you will immediately ship out the next DVD or wait a day or two before doing so. I end up with the impression you are trying to limit the number DVD's I get in one week. Just today you received a returned DVD from me, and as of last look, you still haven't shipped the next one my list.
good idea but I have not seen it happen. they just don't send my #1 from anywhere.
Original Shipment (Reported damaged on 02/26/09) - - Report Problem
Replacement Shipment Shipping Friday
Okay... so where is my complimentary dvd?
All of these comments by people who can't read a simple paragraph make me sad for the future of this country.
I really enjoy Netflix. At first it was great, movies every other day but then.......that came to a screching halt! As long as you do not just want new releases you are fine. If you are only interested in new releases this may not be the venue for you. I went from the 3 at a time to the one at a time and I amd still going days or week at a time before I get a disc. I may have to quit Netflix for a while till they get caught up. Sad .
Okay... I just had 6 discs shipped ahead of others showing available in my queue. This is the sad part...
season 2 disc 1 is being shipped. The rest of season 2 is showing available now. Another tv series further down my queue is being shipped discs 1-6 when discs 2-13 are all showing available for that series higher up in my queue and they're already shipping disc 1.
Netflix, your shipping process is just a fucking joke. Why bother having a queue if you don't even pay attention to its order?
I've just canceled my membership because of this new improved system. I live in the boondocks. My local "hub" has nothing I want to see or haven't already seen. Result is a list of 18 in my queue and I receive NOTHING because the local hasn't got them. All are marked "short wait" and stay that way for weeks. This is a radical change from the great service you used to offer. There is nothing in a membership for me any longer except a monthly debit.
the most popular movies are taking a month to recieve, at least at blockbuster I only have to wait a week.
For lack of a better word, all I can say about Netflix is BRAVO! Of all the companies I deal with for the goods and services I consume, none comes as close to your level of excellence. I had my credit card stolen last week and needed to communicate and alert the companies I automatically pay with my VISA card. Netflix's website was the easiest to communicate this change. Organizations set their tone and tempo from the top, and while I've never met, nor know anything about Mr. Hastings, I'd wager he empowers his employee's and views all of you as assets rather than expenses. I can be quite a pesimistic person, but my experiernce with your company as a customer has and will continue to be a flawless and pleasurable experience. Thank you for allowing me to do business with you. David Boughner, San Ramon, CA
The new shipping process sucks. I have not been able to get a new release for 3 wks. The only way I am able to get anything close to a new movie is to remove everything else from my queue and only leave the new releases. This means I end up waiting over a week for a movie to ship. I have ended up going to my local video store for these movies, and you know what, they are not so bad. If Blockbuster is any better I am switching, otherwise I am going to do Comcast On-demand. This just sucks.
Why doesn't this work for those of us who have the 8 at a time plan?
Good job changeing policy about sending next movie when first choice is not available. No wasted time waitng. Good Show!!!
Sounds like a great idea will have to see how it works for me. Just joined two weeks ago
The biggest complaint I have as I cannot seem to have it addressed anywhere else is your policy of shipping first to people who rent less. That seems to me very unfair to your best customers when it comes to having to skip down to the 4th or more in your queue for many many weeks. Certainly you should ship what's available at that time as they are returned, not in order of how many in your plan. At least at Blockbuster you can usually get what you go in for.
I have been having problems lately with download or buffering times with Netflix Instant View in the evening. Before 3pm in Phoenix, it buffers lightning fast, but well into the evening, it takes 6 minutes or longer, and if I try to rewind to a scene or fast forward, it takes another 6 minutes. That is a true pain in the butt. I called Netflix support, and the tech said he had the same problem in the evening. First, he tried to blame it on my internet speed in the evening, but I still have 5mb/s or better in the evening...well above the Netflix recommended. I feel that the mass influx of Netflix Instant View subscribers are using this feature more than Netflix equipment can keep up with the demand, and won't admit it. I figured that $8.99 per month was too good to be true, but I guess Netflix service was not bettered to keep the price. I would have paid more. I have been a Netflix customer for more than a year without this problem occurring until recently.I hope Netflix does not increase the price with the same level of service. I was considering buying the $99 Roku box, and giving out Netflix gift certificates, but not anymore.
I think your hearts were in the right place. However, it's not happening for me. I haven't received a movie in the #1 spot in my queue for awhile. I know they are the newest movies coming out, but once in awhile I'd like to see a new movie. I called awhile ago and they told me customers who get 2 or more at a time get the new movies and the rest of us have to wait. What say you about this?
PS: I've just finished reading the latest comments and I think someone better address this issue or customers are going to leave in droves. I've been a customer for several years and I'm getting ready to bolt.
I couldn't find the "Title Request" option Netflix had before.They limited the possibility of a customer to communicate in writing with Netflix. Not a good idea.
I just called and spoke to a Tanya in Customer Service (who was not very nice) and explained that I had been having problems with no movies being sent when I had unavailable (long wait, short wait) movies in the number 1, 2, and 3 positions in the Que. When that occurs Netflix sends nothing! When I called before the rep told me that they will never go past position 1,2, or 3 in the que and that is what has been happening.
She told me they would go in order of the que up to position 50. Which has not happened ever!
So who is right? I'm just the person who pays the subscription fee and doesn't get the movie.
I would also like to know how Netflix reimburses me for weeks without movies being sent, but in my que?
Thanks....
Don't get me wrong I love...or should I say "Loved" Netflix. But I never seem to see a new title anymore. I used to get them all the time but now , even if I have had it at the top of my list ever since it was due to be released, well I have so many "Long Waits" "Very Long Waits" and "Short Waits" that I feel I'm being cheated. What happened to the Netflix I loved and am now missing ? BlockBuster maybe alittle slower, but you get the new titles when they come out. Do you have so many costumers now that there aren't enough disc to go around, and you won't spend then extra on disc, because sooner or later you'll be stuck with a bunch of disc no one wants to see ? Well just think of the costumers who have been with you . I think We're worth it. Lossing me , may not seem like much. But like Fall, first its one leaf then before you know it the tree is bare.
I still have two movies in my queue with a long wait tag. When I called customer service a couple weeks ago they told me it was because they had limited copies within my territory. This announcement which preceeds that conversation suggests to me that Netflix is supposed to get those movies to me from another location. I'm waiting.
Unfortunately, with this new system, I've been waiting weeks to months to receive the majority of titles on my list. Right now, the top eight discs in my queue have combinations of "Short Wait" and "Long Wait" next to them; and this is because of Netflix's new policy of not mailing anything from a distant hub.
I would rather wait 4-5 days for a certain DVD to arrive than continue to go without it for months. Netflix needs to rethink their new system.
Not sure how this is supposed to work. We have had the same DVD at the top of our queue for some time. It keeps saying long wait. Whenever status does change to now we expect to get it. However, even if it says now the day our returned disk is received, we instead receive the second one in our queue and the status on the first is changed back to long wait. This has now happened three times
Please note that my two movies i received today 18 march 2009, seems they were tampered with. The end were the movie comes out of was open, both movies the same. Note the cds appeared to be alright, you might want to consider looking into the matter of better packing
Thanks Mr Ken Faller Sr
Hi -- There's no place to send an e-mail for Help anywhere that I can find on netflix.com, so I'm leaving an inappropriate comment here -- I've been trying to get my account put on Hold, and I still continue to receive discs and bills for them. If you're visiting here to find out more about netflix, I'd sau my experience has been really bad, and don't join. Thanks!
Buck,
You have to click on the "your account" icon. Then all the different links come up to change your status
does this policy also cover blu ray?
I recently came across your blog and have been reading along. I thought I would leave my first comment. I don't know what to say except that I have enjoyed reading. Nice blog. I will keep visiting this blog very often.
Ruth
http://systemmemory.info
Well, it's been over a month since I first posted about my problem with this new functionality and I still don't think it works.
Maybe it's the smaller shipping centers, maybe not. But the way I understand this is *supposed* to work is that you will always get the first AVAILABLE (not short wait, etc) item in your queue, even if it's at a distant shipping center, but in those instances you'll get a bonus of whatever you've got that's at your local center.
However, Netflix appears to just be skipping down my queue to item number 7 or so, regardless of the availability of items 1 - 6 and shipping me whatever is at my local center, not as a bonus disk, but as what I get.
This makes me wonder: How exactly am I supposed to ever get the items in the top of my queue unless I call and complain to support?
I find this frustrating.
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I think most of you people must be morons. Getting TV series out of order? Easy fix take all of the series out of your queue except for the next one in the series that you want to watch. When you watch that disc put the next disc in the series in your queue. I know it's a bit of a hassle but it would be better than getting them out of order.
As far as I am concerned this new feature has worked out great, about once a week I get an extra disc that was my #1 choice.
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"Now, if your first choice is not available in your local shipping center, we immediately send the next locally available movie in your Queue. And whenever possible, we also send your first choice from another of our 55 shipping centers throughout the U.S. When this happens, you end up with a complimentary extra DVD rental." http://www.vxcb.com/ Very nice! I think this is a great idea and a very nice bonus for your customers.
I had a few instances of movies being shipped across the country, much to my chagrin. In nearly all those cases http://www.vcao.net
This is the reason why I feel I will always use netflix.
I was a loyal Netflix customer with zero complaints and nothing but positive feelings for over eight years. Then Netflix decided to charge $1 extra for Blu-Ray. No real problem, $12 a year. Not happy, complained but stayed a loyal customer. Then a few months later they up the monthly to charge to $4. Goodbye! I immediately cancelled and signed up at Blockbuster. No extra charge for Blu-Ray! Service quality is about the same. I will save the cost of two Blu-Ray movies in the first year. I can't believe that Netflix hasn't taken a bath in subscriber defections from this terrible "business" decision.
希望大家都會非常非常幸福~為您介紹世界最知名私家偵探公司
This new shipping process isn't working out for me at all. No matter how long I waited, DVDs with a "Short Wait" (or "Long Wait" for that matter) were not being sent to me until all "Now Available" titles in my queue were used up.
In order to receive a handful of "Short Wait" DVDs which had been at the top of my queue for months, I had to stop adding additional discs to my list. In doing so, one of my "Short List" DVDs would finally be sent to me from a shipping center other than my local one (El Paso). However, I would get only one a week, as it turned out (and I have a 3-at-a-time plan).
Only after the shipping center received my returned DVD would Netflix begin locating and sending my next "Short Wait" disc from another shipping center.
The other day I added 16 titles to my queue, most of which said "Now Available." But today when I checked my queue, 15 out of those 16 now said "Short Wait," which means the only way I'm going to receive them is if I remove the one "Now Available" title and begin the whole one-a-week situation again!
In February, I was assured by a Netflix rep. that my recently opened El Paso shipping center will have a full stock of discs by April, which should eliminate my long wait for these titles. But this obviously isn't the case, as we're hitting June.
Until Netflix comes up with a better solution, I think they should allow customers the option of waiting an extra day or two to receive desired DVDs from a different shipping center (which is how Netflix previously handled their shipments anyway, before changing their policy last December).
After all, what's the point of including thousands of titles in your listings which cannot be made available to customers unless their nearest shipping center happens to carry them?
The main reason I signed up with Netflix six years ago was to be able to view films which weren't readily available elsewhere. And if some of those titles were going to take a little longer to reach my mailbox, that's fine----it's better than not getting to see tham at all.
So give each customer the sign-up option of saying "If a title (or titles) at the top of my queue isn't available from my nearest shipping center, I would like it sent from the next closest center. I understand it may take a little longer for me to receive it."
Otherwise I'm seriously considering cancelling my membership.
It's still completely insane to me that the majority of these comments are complaining about A DIFFERENT TOPIC COMPLETELY than what's written above.
Do any of you know how to comprehend what you've read?
The new process that began in December has NOTHING to do with discs that are not available (i.e. "short wait" "long wait").
The policy that skips over those discs in your queue has ALWAYS been in place. The reason is skips them is because there aren't any discs of that title to send. They're all in use by other members at that time.
It's quite similar to when you go to a video store and see that one title has run out. All of the boxes are empty, as it's in high demand and patrons have all rented it. You understand that, so why all the complaints about the same thing?
You'll receive the "short wait" or "long wait" DVDs when they're ACTUALLY available in your queue. Perhaps you shouldn't use this sort of service when all you want are new titles. I'm sure there's tons of movies out there you've never seen that are readily available.
The "short wait" "long wait" attributes change often, btw. Do you check it every day? if so, you may notice that they jump from one to the other, and even are "available" and then suddenly back to wait-listed. If you're due for a shipped item but not at the time in which it was available, you won't get it. Obviously.
I don't understand why the notion of waiting in line and product availability has completely flown over the heads of SO many commenting here.
The extra DVD that this entry is referring to comes when a title that's next in your queue IS AVAILABLE but comes from a different shipping facility than the one your address is zoned for and will therefore take 3-5 days longer than the next available title. As a courtesy, they send out the next one that's AVAILABLE from your zoned facility in addition to the one that's a late arrival. For those complaining that it's never happened to them, it's likely because you're looking at unavailable DVDs (short wait, long wait).
To respond to the "Anonymous" directly above:
The complaints you've been reading about "Short Wait"/"Long Wait" refers to the fact that now, instead of going to the next closest shipping hub to send available copies of "Wait" titles, Netflix is either waiting for one of the titles to become available at each customer's nearest hub (and in many cases, the nearest hub doesn't even stock them) or waiting until any remaining "Now Available" titles in the customer's queue are mailed (even if they happen to be at the bottom of the queue) before contacting the next closest hub in order to have them ship the "Wait" DVD from the top of the queue.
Re: the Anon above me --
Are you positive this is what is happening, as their complaints seem to be more along the line of not understanding that a copy is not available from their zoned hub NOR the next closest.
I've found many times since the new DVD shipping process that if something was further off, but available, it was shipped along with the complementary DVD.
What you're saying seems to be the same misunderstanding others are having, and complaining about above.
Can we get a Netflix person to confirm what the real issue is? It is their blog, after all.
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Could someone clarify this policy:
I am on the 3-at-a-time. Only dvds got shipped, and the third shipped 3 days later. When I return the 2 dvds, will I get 3 dvds shipped or just the two until they get the third.?
I have three at a time. I never received any complementary dvd, nor did they send out any from my queue. What Netflix did is sent out two dvds and the third one four days later. Once the two dvds were returned, they only sent two dvds to replace them. So instead of three at a time. I'm only getting two-at-a-time with the third one delayed for four days.
My two weeks free trial went without a hitch. Once they started charging me, that's when trouble began.
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This is great except for T.V. shows out of order which wasn't a problem before=. I hope this works out well.
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I am a happy Netflix customer! I had to let my membership go on hold for a few months, but everything is exactly the same now that I am back.
I have a 2 day turn around, and I love love LOVE the extra dvd. My dvd's ship even faster than time alloted by Netflix (although that says more about my PO, I think).
Sooooooo, I must live close to a center, and I am relaxed about my order of things. I have series and movies, and I stay on top of my queue, so I am as happy as I was when I first joined in 05.
THANKS NETFLIX!!!!!!
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