Friday, October 31, 2008

Opt-in for the new Netflix movie player

Hi, Brent here with an update on our new player for the Mac and PC. We're past the first phase of our beta already, so I'd like to give you a chance to join in. But before doing so you need to consider the following:
  • There may be bugs. We are logging all errors, but if you run into problems you can help out by posting details here in the blog comments.
  • Not all movies are available to watch with Silverlight. You may notice errors or lower than normal quality when watching certain titles.
  • Our new player works on PCs and Intel-based Macs.
  • Windows users should be aware that if you opt in, you will need to use Silverlight on all the machines you use to watch instantly.
Once you get up and running check out some of our newest content. We recently added a lot more movies, as well as recent episodes of many TV shows including Heroes, CSI and NCIS. You’ll find all these movies & TV episodes under the “Watch Instantly” tab of the website.

So here’s the opt-in link:
www.netflix.com/silverlightoptin

Enjoy!

976 comments:

  1. Another disappointed PowerPC Mac user here! As someone else said, it's really disappointing to pay the same price as others but get only partial services. My computer and wide band set up meets all the requirements except the processor is not Intel. I should get a discount.

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  2. We need and opt-out option. The Silverlight player does not provide the same quality as the previous one and the video is chopy.

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  3. Unfortunately, Netflix has solidified itself as just another generic corporation failing to provide up-to-date service for its loyal customers and made money had-over-fist on one brilliant idea. Its a sad day when Blockbuster once again becomes tempting. Who runs your IT Dept. Netflix? How long does it take to fix a problem? Have you seen Apple's sales in the last 6 years? Come on!

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  4. For the love of god, let me opt out. I put windows on my mac to watch netflix. which should tell you how much I love netflix. but the audio sync issues are putting me off entirely. I am thinking about cancelling my account just to put an end to this madness. please. fix this before I go off into the sunset.

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  5. I'm not happy with Silverlight either. I didn't read in advance that once I'm switched, I'm switched, so I tried it on my Mac. I got frequently choppy video, not just buffering but also repeated frames playing again and again, making scenes a bit jumpy. Worse, I got bad audio synchronization, which rendered shows unwatchable. Now I'm stuck with it when watching on PCs too.

    I work in technology so I know these things aren't trivial to fix, but this has got to improve. The audio problems in particular are maddening. I'm not a Microsoft fan at all (from experience) so I wasn't crazy about the choice in the first place, but I tried to approach it open-mindedly and was disappointed.

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  6. As a Mac user who is filled with Glee at the success of the new Silverlight, THANK YOU THANK YOU THANK YOU.

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  7. In general I've had no problems with the new Silverlight player. However, it seems to be much worse than the pervious player at knowing how much buffering is needed. At times my wifi connection is unreliable due to other people using it, which ends up causing the player to stop and buffer in the middle of a movie. With the old player one time was all it usually needed. Now when my connection slows it has to stop more than once during the movie. One of the ways I used to be able to avoid any stopping was to pause at the very beginning and allow the maximum amount of buffering before starting. Now it seems like the maximum amount is half what it was with the old player so that same method doesn't help me anymore.

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  8. Have been watching on my macbook pro for 2 weeks and it's been great....until yesterday...no matter what title I select, it tries to load and then I get a message "media initialization error". I restarted my computer, crossed my fingers...still happening today. I'm laid up with a broken arm....hope it gets fixed soon!

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  9. PLEASE create a version that works with a PowerPC MAC. They have Silverlight for the PowerPC, so why can't it work with Netflix!

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  10. Problems with the second season of Jericho:

    I have been watching movies on my mac now for a couple weeks using silverlight and haven't had any problems.

    I just watched the entire first season of Jericho without a hitch but now that I am trying to watch the second season I find that (after the credits and the "previously on") the audio and video are out of sync.

    It's not that bad until you see their mouths as they speak to each other and it is too distracting to be watchable.

    Thank you for finally making it possible for mac users to watch instantly.

    Please continue to make it watchable!

    Thanks

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  11. It's just ridiculous that the opt-in is a one-way operation and there's no way to opt-out. While the player itself is decent it lacks simple usability features like keyboard shortcuts and screen saver disabling.
    Sadly, the opt-in page DOES NOT say that this is an irreversible process. That's just bad and trust me when I say that it's going to make a lot of folks unhappy.

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  12. I got no video with the old player (black screen) on my Dell Vostro 1500 laptop. With the new player, I can finally watch movies now.

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  13. I don't want to stifle other comments, however, if you are having real problems playing the content, I'd like to start a trend:

    24" iMac (mid-2007) - OS 10.5.6
    Main Browser: Safari - 3.2.1
    Alt. Browser: Firefox - 3.0.4

    Issue: Both quit unexpectedly at "Buffering" screen. Safari offers the error message that the plugin agcore could be the cause.

    --

    15" Macbook Pro (mid-2006) - OS 10.4.11
    Main Browser: Safari 3.2

    Issue: Rarely an episode of a TV show or a chapter of a DVD will produce an imbalanced stereo effect. The only fix is to quit or skip.

    --

    Thanks for making steps in the right direction towards -customer needs, and for a great (albeit buggy) plugin.

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  14. being the geek that i am it's a requirement i can full screen a movie on my second monitor but with this new player the instant i click on something it shunts out of full screen to those nasty little white edges.... and god help the netflix TS, all they could tell me was "check your computer options"....

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  15. Thank you for making instant viewing available for us Mac users. I have been having the same problem that a lot of other users are experimenting. I just tried watching two documentaries: Hell House and King Corn. In both cases the audio and video are out of sync, with the audio being several seconds behind, more towards the end. Hope you can fix this bug soon!!

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  16. Yet another PowerPC iBook G4 user heretofore excited about watching Netflix online (having waited over a year) only to be disappointed. Will there be progress ever?

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  17. we've been using the player on a mac mini intel for about a month now and overall we love it! however, experiencing all the usual problems reported here tho: (1) screen saver interrupting play and (2) audio sync problems with certain material (for the record: "Hello Dolly", "Ballykiss Angel" season 2 onward)

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  18. Well, Thankyou Netflicks. This new player is useless to me, as I am visually impaired using a screen reader, and do not use the mouse. At least before while watching series content, I could move from one epesode to the other. Now, I can't do anything! When I call, all I hear is, "Oh, I'm sorry about that, No, there is no other option. Oh, but you still have the DVDs you can watch..." I am disappointed, and will be closing my account, and taking my business elsewhere. Just be aware, there are other blind people that use your site, and they will be leaving as well. Great job

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  19. I'm having serious sound problems with the new Silverlight Netflix instant player on an Intel MacBook Pro. When I watch 30 Rock, Season 1 I get what sounds like a double audio track. It's almost like one audio channel is out of sync with the other or there are two playing at the same time. It sounds like an echo. Maybe it's the 5.1 and the stereo playing together? Who knows. It plays fine on my xbox, so this is definitely a mac streaming issue.

    I've watched movies that sound fine (Young Frankenstein) so this is also specific to certain content (like 30 Rock)

    Hopefully this can be resolved. In the meantime, thanks so much for giving us Mac users a player! And thank you also for Xbox integration! I love it!

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  20. uggh, Individualization failed. Unable to playback protected (DRM) content. Error 8152.

    Still does not work on the Mac.

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  21. The hardware requirements to use silverlight netflix viewer are not fair, my old desktop connected to TV is now useless as i opted for the silverlight viewer on my macbook pro one fine day. I was so happy with the old movie viewer.
    Netflix should give us the option for opt-out of the silverlight stuff.

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  22. Running Firefox 3.0.5 on Vista 53-bit and able to install and view movies fine.

    The only issue is slower connection speed and lower quality than before Silverlight.

    Prior to Silverlight I was able to 'force' a faster connection by using the Shift+B (or was it Shift+N?) trick. However, that feature does not seem to be available now.

    So, I am watching in lower quality and unable to force a faster connection even thought my network supports it.

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  23. It is beyond frustrating how wide the gap is getting between reasonable expectations of "working" and how products actually perform once you purchase (and it is nearly impossible to try stuff).

    Got a NetFlix subscription for Christmas...the audio lag is horrible for watch-it-now titles.

    You can bet I won't be renewing if they don't fix this garbage.

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  24. Still getting the echo-y sound in 30 Rock. Please fix this!

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  25. i had the blank page problem after successfully watching movies on my macbook and hitting esc and refresh seemed to work...

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  26. XP user here. Watch Instantly was great on my viewing PC with WMP. We haven't even had a DVD shipped in months. After opting in to try out Instant Browse on my MacBook the experience has been terrible on all systems. Jerky video is the complaint. Stream is coming it at 500 so I can't try anything lighter.

    An opt-out option or a cookie-based toggle perhaps so that we can use different players on different computers. However, I suspect Silverlight is going to be the replacement of WMP for Netflix and users with systems slightly below requirements will be forgotten for this app. Sad really, since this machine is fully capable of heavy tasks including editing HQ video, but Netflix would rather put the onus on paying customers to lower their bandwidth and storage costs.

    If you can't offer some other codec over SL you'll probably be losing a customer here.

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  27. Why the one-way trap door? What possible use is it to Netflix?

    I am quite happy with the current WMP based Instant View on the main Vista computer. However, I would give the Silverlight a shot so we can view on the Macbook. But definitely not without a reverse option. Does Brent or anyone else have an explanation for the one-way trap door?

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  28. Nothing works for me. My mac is fully up to date, I exceed all requirements but on FF it says that I have all my device allocations full (and they all appear to be this same laptop) and in Safari it says my OS isn't compatible (despite the requirements beneath saying the opposite).

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  29. Add me to the list of the disappointed.
    I thought SilverLight was to hold promise of HD delivery.
    Instead it's horribly pixelated, sporadic and painful to watch at times.
    I would love to go back to the WMP player as it's quality is above and beyond the current SilverLight configuration.
    yes, this has become painful!

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  30. Video looks great but audio was out of sync by a huge margin.

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  31. Very happy this is finally working. Thanks! Unfortunately, the audio sync issue has effected many of the movies I have attempted to watch.

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  32. Thanks Netflix. I had used Silverlight once before to watch a streaming event and it worked great. Works great with Instant Watch as well. Am running OSX 10.5.2. First movie I watched (War, Inc.) the sound was out of sync. Since then it's been OK. Hardly a hiccup. Being able to scroll back and forward is nice. I'm not a fan of Microsoft either but I have to work in it almost every day so I have to get over it. Except Xcel. I'll never get over that.

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  33. I have a non-Intel based macintosh and I am dying to watch your movies on my PC. It seems that this service is not available yet. I hope that in 2009 you can get this working, please make it a priority!! Thank you!

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  34. I have been using the Mac Silverlight beta since the day after it launched. I am disappointed to say that for some reason the quality has become worse. Initially there was barely a frame dropped - now it can become unusable at times. I was on Comcast broadband and am now on Cox broadband and experience it at both locations. Time of day does not matter. I am running a 1.83 dual core Mac Mini with 1 GB of RAM. If anyone has any useful advice I would appreciate it.

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  35. This comment has been removed by the author.

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  36. What is wrong with the folks at Netflix? The quality on Silverlight is terrible! I'm not exaggerating - its about the same quality as youtube, and I'm paying for it! I'm very dissapointed. The silverlight service should be free its so amateur....

    Also, very pissed there is no way to revert to a proper player that has video quality worth paying for!

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  37. I opted in for Silverlight a while back, and there's a persistent, nagging problem I'd like to raise here:

    I have loud static pops in the audio occasionally. This happens on virtually every title.

    On some items, like 1/4 of the episodes of "Ghost in the Shell: SAC The Second Gig", the audio is off sync by about a second and a half, making for distracting viewing. I don't know if this is related to Silverlight or not, but I believe it is, since I never experienced this issue before I switched to Silverlight.

    I am using Windows XP and 5.1 surround through Realtek ALC888 integrated audio on my GIGABYTE GA-965P-DS3 motherboard.

    Video quality, on the other hand, has been excellent. I particularly like the stills when panning through a movie to find an appropriate place to start.

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  38. also having echo issues with the sound in 30 rock. no idea why.

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  39. I like the idea of being able to watch on Firefox, but ever since i changed over to this player the picture quality is extramly blocky and almost unwatchable. It says i have high quality. This is a huge dissapontment i never had this problem with the old player. I've got a 6 MB conection so i know it's not a connection problem. I sure hope they get this fixed soon.

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  40. I have previously watched some movies on Netflix (just 3 days ago). However, for the last two days I've been getting a 'Media Initialization Error' with an Error Code 8101 101. Could someone please tell me what can be done to fix this?

    I tried deleting the entry from the Application Storage tab in the Silverlight Configuration box, but it didn't work.

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  41. Again, as as written about elsewhere all over the internet WE WANT POWERPC SUPPORT!

    Don't make me throw a tantrum!

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  42. I called Customer Support soon after posting a comment here about the 'Media Initialization Error'.

    Turned out the issue had the most unlikely cause. The date on my computer was not set correctly. The movie started playing as soon as I corrected the date.

    So, if you're having the same issue with your player, ensure the date and time on your system is set correctly!

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  43. The A/V/ Sync issues with Silverlight on the Mac are making me consider canceling my account.

    It's not rocket science, it's streaming media. Netflix chose a poor platform for it.

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  44. I used the "old" netflix viewer and love it. Now I HAVE to install Silverlight and it sucks!
    The watch instantly movies are pixelated and have horizontal lines on them. I have a very high speed connection and never had problems before...

    Fix Silverlight or go back to old viewer...OR lose a Netflix subscriber...

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  45. Why is this for Intel based macs only? Is my PowerBook that outdated as to not warrant inclusion? This is a real bummer, I mean, its no abacus.. will there ever be a patch or something to remedy this?

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  46. It looks good, but is there any chance that NetFlix will find an option that works for those of us without Intel-based Macs? I am running Mac OS X 10.4.11 with Safari 3 -- and I'd love to watch online, too.

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  47. I just read through a lot of these comments, and the fact that there was no mention of an opt-out option on the front page didn't register...until I watched a movie in Silverlight. The fact that there is no opt-out after seeing the quality is really upsetting. The fact that tech support basically says "Sorry, deal with it" is even more disappointing. You're going to alienate a lot of your customers if this option to opt-out is not made available OR if the Silverlight player is not improved most riki-tik.

    Noting here - you have 30 days. If it isn't fixed one way or another by Feb 13th, my account will be cancelled.

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  48. ridiculous, when pursuing to fix the 8152 error for macbook pro user, tech support directed me to Microsoft due to the STUPID reason silverlight is a microsoft product. i vowed years ago to never talk to microsoft again, and netflix just lost a customer. too bad netflix can't fix glitches within a few weeks ... i decided to wait one month for the instant stream to be fixed, to no avail. just pay for the licenses netflix and fix this problem, it's not like you don't make enough money.

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  49. My computer meets all the minimum requirements; I have an Intel-based Mac OS 10.4.11, Firefox 3, and 1GB RAM, but the Netflix instant player tells me instant watching is not supported for my operating system.

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  50. Works good,
    One problem is the picture is jumpy, really jumpy.

    running safari 3.2.1
    and 10.5.6

    thanks

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  51. Do you know how many PowerPC macs are still in service? I bet it's the vast majority. I appreciate that Netflix is concerned with providing quality on-demand video, but it's even more critical that the service works accross all platforms. It was ludicris to start with that 'watch instantly' only worked on Internet Explorer. Think about it... most netflix subscribers are probably relatively tech saavy. Do you know anyone who's tech saavy that still uses Internet Explorer?! IE is AWEFUL! It's slow, it's not secure, and it lacks the functionality of other browsers. Anyone who develops online apps exclusively for IE (that won't work on other browsers) is unbelievably out-of-touch.

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  52. i have netflix on the tivo and I get the same audio problems on tivo.

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  53. I am running Vista Ultimate. I did not have a choice to opt out from Silverlight 2. Using Silverlight 2 is very buggy.

    Everytime I choose to watch a video I am prompted to install Silverlight 2 each time over again which is a real drag.

    The screen saver does not disable while watching a movie, and the video is choppy and flutters.

    Netflix says they are no longer supporting anything else for streaming but Silverlight 2 currently.

    I sure hope they get these bug worked out soon since it we are paying for a service that does not work very well.

    Hoped they would have at least given us an option for the old player vs. Silverlight 2.

    I am not all so happy about this so called upgrade.

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  54. Using Vista.

    Power options must be set to remain on.

    Screen saver does not turn off during streaming.

    A big disappointment in quality and in having to pay for something that is supposed to be an upgrade, when streaming is worse than it was before this so called upgrade.

    There should be a discounted rate, for the disgruntled.

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  55. I just started using the Silverlight player with Windows 7 Beta. The old Netflix player does not work with Win7, get media usage rights errors. The Silverlight player is O.K. only it does not disable a screensave or power options for the monitor. Other than that the player works fine. To us the Starzplay movies are very poor quality on any player.

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  56. Almost 500 posts and no one from Netflix is addressing the issue at hand here??? What kind of message does this send to us?

    Here, let me sum it up for you: Netflix doesn't seem to care.

    If that's the impression you're trying to give to your customers, it's working.

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  57. Never really had a problem with the WMP player. Now, I was forced to "opt" in to the new player. Video is jerky/choppy on all Starz titles and many others. And by jerky, I mean unwatchable. Thanks Netflix!!!!!!!!!!!!! What worked fine yesterday is now worthless. Amazing that they can actually make Blockbuster an option again.

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  58. Put me down as another highly dissatisfied customer. Silverlight sucks. Exact problem everyone else here describes. Tech support had the gall to tell me my membership fee only went towards renting DVD's - instant download movies were complimentary, so I had no reason to complain! WTF???

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  59. Feeling disappointed and angry as all the other PowerPC Mac users out there. And after you got my hopes up with a Mac compatible player! I just don't understand how you can expand instant viewing to so many other platforms without making sure the original platform works for all subscribers. I shouldn't have to buy a Roku box just to get the full worth of my subscription. PC users sure don't have to. There are plenty of sites out there that stream for MACs so what is the hold up?

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  60. The new player is super choppy on my laptop. I meet the minimum requirements easy. This is very frustrating. Why is it choppy?

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  61. Audio / Video sync in Silverlight is a joke. Flash or Flex (as used on Hulu) is the platform that should have been used.

    A previous poster wrote that we should be blaming Apple (or Adobe really) for not having a DRM solution.

    It is unfortunately true, for Netflix would NEVER have picked such bad software as their solution if they had a choice.

    Really unfortunate.. you know the implementation wasn't cheap!

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  62. I have dual monitors, and I would like to run the movie full screen on one of them. However, when I click somewhere on the other monitor, the movie exits fullscreen mode. This is annoying.

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  63. I am echoing the sentiments of so many others in this blog. Netflix needs to support linux. Obviously, this is not a technical issue as ROKU uses linux. I just signed up for Netflix - largely due to the promise of streaming videos, only to be gravely disappointed that this is not an option for my HTPC. Please quit bowing down to Micro$oft, and open up streaming to the rest of the world. I have attempted to run Moonlight, but have not been able to make it work yet. Please make your subscription into what it promises to be.

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  64. Wife accessed netflix from her mac and now we are stuck with silverlight on HTPC. Connect via FIOS 20mbit broadband with 100mbit wired home network.

    Observations:

    1) Choppy on mac and pc with frequent A/V sync issues
    2) Image is about as sharp as old app but there is obviously MUCH more motion compression with new lower bit rate codec
    3) Caching is faster due to higher compression/lower bit rate (max 1.5 mbit)
    4) Much more prone to freeze/crash- we have had ~10% of films interrupted due to software issues

    Really not a great solution. While this may make some mac users happy to get access overall the transition appears more focused on reducing netflix bandwidth requirements and rightholders DRM concerns than in improving user experience. Two thumbs down for this subscriber.

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  65. I made the mistake of *trying* it after customer service recommended it when I was having a problem connecting my laptop to my tv. I had NO problems on my laptop, just when connected to my tv. It was never said this was a beta, never said it was irreversible. Neither the customer service person nor the email sent to me mentioned the warning stated above about trying it being irreversible.

    Calling them back after I mistakenly installed it on a random computer that I never use led to them arrogantly tell me that I "agreed" to the conditions when I installed it. This, despite the fact that they acknowledged that Netflix does not clearly inform customers that the installation forces the use of Silverlight on any computer used in the future or that the switch is irreversible. Also, they are quite aware the software is buggy and drops frames. This supervisor even said that Silverlight did not have some video feature that WMP had, so this caused the dropped frames. "Too bad" was the official Netflix answer, basically.

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  66. I've just tried the new player and it works great. I can now use Firefox in Windows to play Netflix, and I have much fewer issues about restarting series that I've previously watched.

    That said, I'm severely disappointed by the lack of Linux support. Moonlight is Novell's open source equivalent of Silverlight, and should support any Silverlight 1.0 product. So, although I can watch most Silverlight webpages with Linux, it is explicitly blocked by Netflix with their browser/OS checks. This indicates not only a lack of consideration of Linux users, but also an explicit denial of Linux users to obtain the same content, when there isn't even a technological need for the denial (from what I understand, the Silverlight Netflix player WOULD run on Moonlight with Microsoft's Codecs installed if the browser/OS check was removed.)

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  67. Another vote for a Linux-compliant version. It may be worthwhile to note that there is a growing market share for linux-based eePC netbooks (especially with younger consumers and those most affected by the current economic crisis). It'd be great to watch Netflix while connected at hotspots (including those found around campuses). Just an observation for a potential to influence the next big demographic.

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  68. I wouldn't suggest anyone using SL! After I was misled by being told I HAD to use it, I installed it. Immediately I experience weird pc problems, Windows Media Player disappeared, games wouldn't work, super high CPU usage, rec'd the dreaded black screen w/config. errors at every start up and an unwatchable media player. All films/tv shows I tried were extremely choppy, would freeze up and so completely pixelated to the point of just seeing boxes at any res.

    I called "tech" and received many different answers/reasons: Ma'am you're the only one having this problem (if you say so!), call IBM as your new custom built pc needs to be updated with new vid/aud drivers, not sure why your CPU is up passed 80%, you need a faster computer (why since mine is faster than minimum req.), Ma'am it seems you will not be able to view Netflix (duh!), call MS tech (MS does NOT offer phone support on SL!!), well Ma'am our tech support has significantly lowered since SL was introduced (I find that hard to believe!) and the list goes on.... Mostly I would say techs are clueless and MS is no help, so NF customers have been duped as badly as NF themselves!

    Over the weekend knowing pc's pretty well, I uninst/reinst all vid/aud drivers, tried different resolutions, shut everything else down on my pc to only run SL, unist/reinst SL, still poor quality. After giving up on SL and Netflix, I went to network sites to watch shows and couldn't. Nothing worked and my pc was running super slow.

    Hmmmmm???? New pc with double or more the req. for SL so why so many problems? And Media player worked so very well... I had it with SL so I uninstalled it and miraculously my pc worked great again, was super fast, not one more black screen with errors and I could view on every other media player on the market in DVD and HD quality!

    MS has done it again with getting into stuff they shouldn't and it not playing nicely with others! I am not renewing my Netflix subscription and am seeking alternate options. I wish those with the same problems luck on finding a fix, but I'm done as no one should have to spend countless hours with techs or mess with a new pc to watch NF online!

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  69. so many audio syncing problems!!! Anyone else having a lot of movie with 5 second audio sync problems?

    "Overnight" the Documentary is the latest I've found.

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  70. I also am here to say that Netflix needs to be available to Linux users! I have 3 computers in the house and non of them are windows computers. To use the instant viewing (the primary reason I'm subscribed to Netflix) my girlfriend has to bring her laptop home from work. We'll see how long this lasts...

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  71. I like it. Some RFE's:

    - 'Standalone' support (even if it's wrapping webkit in a custom app). To allow integration with other HTPC apps. (should also be "exitable" to return to HTPC app).

    - Selection / playback control menus within the app. A "10 foot interface" would be nice. Selecting via WWW is not great for HTPC / Living Room usage.

    - Keyboard commands to allow remote control support. Play/Pause with spacebar is a nice start. F or Cmd-F to toggle full screen would be nice.

    - On multi-part series (e.g. Weeds) the "skip to next show" control is only seen in windowed mode, it's hidden in full screen.

    - Quality control overrides. Sometimes it looks quite bad. the adjustments might be the result of temporary slowdowns. Also, I would be willing to let it queue up for a while to do better quality.

    - Thumbnail / chapter selection

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  72. Just to echo what many others have said. Please provide Linux support - there's a lot more of us out there than you may be aware. I am literally dual-booting my computer with windows for the sole purpose of being able to use the watch instantly feature on your site, which is ridiculous.

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  73. It works pretty good. I have just on comment to make, I have thunderous 5.1 on my system, and there seems to be a fair bit of audio noise in the sound. It's real high pitched sort of static in the background. Almost like the full sound part isn't getting to me. I have roadrunner, @ 20mbps, so unless there are known issues with roadrunner, I don't think it's my download pipe.

    Peace,
    Sean

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  74. There is absolutely NO REASON for excluding Power PC Mac users from Netflix instant viewing. Silverlight works with both G4 and G5 processors as well as Intel processors. Seems Netflix made a deliberate decision to penalize this segment of the Mac ownership. I'm paying the same as others, yet I'm prevented from using this feature. If Netflix won't provide compatibility or a discount, I'll just give my account info to 4 of my friends. That way, they won't pay to join Netflix, but can get the benefit of the service I'm paying for and not getting.

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  75. I am confused - I have an ibookG4 and was under the impression that I cannot watch the instant films. I saw on here someone saying that they are able to- HOW?!

    Any information would be much appreciated.

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  76. Sound and video is out of sync by several seconds.

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  77. When are we going to be able to watch instantly using our PPC macs?

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  78. The old player worked like a charm on my Windows XP Toshiba laptop. Now with silver light, the video is choppy, jerky, and dropping frames. It is now unwatchable. Thanks.

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  79. This is a big step backwards, avoid it like the plague if you are OK with the old player. I was virtually tricked into downloading SL, and the resulting quality is nowhere near as good as before. This is probably because (as I discovered much too late) the SL player has a max bitrate of 1500 where the old player went up to 2200 and recently occasionally even 3300. I am VERY dissatisfied and kicking myself for being suckered into this. And no opt-out? That's just unheard of for what is basically beta software. This is extremely shortsighted behavior by NF and it will cost them many customers possibly including myself if the new player is not brought up to the quality of the old one, and soon.

    ReplyDelete
  80. This is terrible. I was pretty much tricked into getting this. A window pops up saying somthing about upgrading the player with no mention of the word silverlight. Once iv clicked yes, videos wont play until iv installed silverlight. Quality has noticeably decreased since. Terrible.

    ReplyDelete
  81. I have a PowerPC iBook G4. I love using your Watch Instantly service through my X360. Be even better if I wasn't shut out of the service on my laptop.

    Thanks.

    ReplyDelete
  82. if this is the way Netflix is heading, I'm off. Poor quality. Why not provide a flash option, it's cross-platform and a well engineered, trusted technology.

    ReplyDelete
  83. The episode "Rites of Passage" and later episodes of the show "Carrier" have extreme audio drift with the Silverlight client. Earlier episodes do not.

    ReplyDelete
  84. I was considering signing up for a Netflix account as an alternative to renting movies on iTunes. However, I refuse to install Silverlight. I guess you've made the choice easy for me.

    ReplyDelete
  85. Yes, Silverlight sucks, it won't install on a computer with an older 900mhz Athlon processor since it doesn't have SSE, despite the computer being just fine for streaming any other video content online.

    New computer needed just for Netflix, thanks for nothing.

    ReplyDelete
  86. I am a Netflix member today. I have been for several years and I'm a GNU/Linux user. Since the beginning of "Watch Instantly" I've been excluded. I have kept my account because I am still able to get movies via the mail.

    When Netflix reaches the point that they no longer ship media, that will end my membership.

    It is unacceptable to me to install Silverlight or Mono. I think it is a pity that users were tricked into a so called "upgrade".

    ReplyDelete
  87. Old player: great.

    New player: Stuttered video. Unwatchable. Screensaver issues. Unwatchable. Buffer......
    Sucks. Not happy.

    ReplyDelete
  88. Netflix sold us out in favor of a deal with Microsoft. In return, we have a lower quality buggy program so we can be guinea pigs for Microsoft's attempt to dislodge Flash.

    Im going to cancel along with a clear explanation as to why.
    I will remind them that Ive been a good customer for years (even getting my inlaws an account) and that Netflix is the reason I will be going to an easier and better quality systemd.

    It is called bit torrenting.

    Make my life hard and my money will go elsewhere. In this economy, I have less patience for those that do that.

    We need more open formats and standards, not locking ourselves into more dead ends.

    Way to go Netflix.

    ReplyDelete
  89. Lose Silverlight and adopt Flash please. Nobody wants to be stuck using a bloated Microsoft technology in order to view your movies.

    ReplyDelete
  90. I haven't used the Silverlight client since its limited release to Mac users late last year. I am disappointed that the quality issues I saw during that time are still unresolved. I just did a quick scan of the "Resident Evil: Extinction" movie. The incredibly blocky picture and jittery video makes an already bad movie even more unwatchable. Compared to watching the same movie on your TiVo and Xbox 360 clients, it is like night and day.

    By the way the Netflix clients on the TiVo and Xbox 360 are great and the video quality is outstanding. It is just too bad the same can't be said about your Silverlight client. It looks like Silverlight may not be ready for prime time and you should consider switching to flash.

    ReplyDelete
  91. Stick that silverlight sh*t up your arse. Count another customer lost, sell outs.

    ReplyDelete
  92. Please, please start using Flash for your video. I have great results viewing video online everyplace except NetFlix, oddly NetFlix is the only service that I have problems with. Truly, FoxTv works great on all 3 computers..full screen. Silverlights performance is doggy.

    Computers used.
    Mac Pro 2.8 Quad-Core Xeon
    8GB Ram
    Dell Inspiron 15 Vista
    3 GB Ram
    Macbook 4GigRam

    ReplyDelete
  93. I felt bittersweet yesterday when I found I could play an instant watch on my mac. Bittersweet cuz I had to install an MS product. But now I learn that I will have to install Silverlight on my Windows PC as well, a product I have studiously avoided. I will have to think about it, but this may be enough to make me cancel my account.

    ReplyDelete
  94. New player is great...not sure how it's even possible to feel oppressed by software - as it's strictly utilitarian in this sense...

    ReplyDelete
  95. Disgruntled Netflix UserMarch 1, 2009 at 6:20 PM

    Netflix has indeed sold out. I thought it was just me when i noticed the downgrade in quality. WTF was wrong with using Adobe flash? MS blows chunks and netflix seems to be following in the footsteps. Does anyone know what blockbuster uses to stream?

    ReplyDelete
  96. After reading through the posts, I have a couple of comments:

    1) PowerPC users: get over it. Apple's dropping support for PPC with 10.6 and I can't any reason why Netflix would bother developing for an older platform that probably makes up less then 5%. Its just not good business. And it is a business.

    2)People who say they're canceling their accounts because it doesn't work for them: Correct me if I'm wrong, but isn't this beta? Are you not getting this service for free, as part of your normal netflix account? If you were paying for extra for streaming, then fine, but otherwise... you're just whining. If you signed up because of the streaming, you missed the "beta" comment.

    3) I do agree that I'm disappointing in the choice of Silverlight. Hulu seems to have worked out their DRM issues, but they own their content.

    4) Service works great for me! MacBook Pro 2.4 ghz

    ReplyDelete
  97. My wife and I have tried to watch several movies via Netflix 'Watch Instantly' on our Macs, but the poor network streaming and image quality makes them unwatchable -- the audio plays smoothly, but the video freezes every other minute for many seconds, and the images are blocky when not frozen. The processor runs at 100% whether the video is frozen or not. I don't know, and don't particularly care, whether there is a problem with the Silverlight client, or the Netflix servers are simply overloaded. I do know that I have no Internet bandwidth problems. I also know that many other web video sites deliver smooth video with higher quality using Flash. I recommend that Netflix abandon their technology and copy a company that is doing this successfully.

    ReplyDelete
  98. I decided to try it, and the quality is crap. Random pauses every 30 seconds, bad sync, just a general bad experience, and no way to go back. This is on an Intel Macbook Pro.

    ReplyDelete
  99. Well I guess this explains why my picture quality dropped. On the bright side I can stop troubleshooting my end of it.

    It seems to me their service is going down hill in general though. For example I have 3 movies that have been on "short wait" and at the top of my queue for 5 months now. It's really to bad, Netflix used to be a very good rental service.

    ReplyDelete
  100. Happy to say THANKS Netflix. I can finally stop running a windows vm just to watch movies. I've had some issues with jerky playback in Safari, but watching in Firefox seems to fix that one.

    Again, thanks for finally getting a native OS X solution.

    ReplyDelete
  101. Netflix: Consider my account cancelled. Your selling out to Microsoft is bad enough, but the fact that their product doesn't even work right just seals the deal.

    Before switching to a new player, you should have tested it thoroughly. Then, once you're sure that it works across all platforms (including Linux), give users the option of using it, along with the option of switching back.

    Not to be abusive, but seriously...

    Screw your company and Microsoft Silverlight.

    ReplyDelete
  102. I'm very unhappy with Microsoft Silverlight, please switch over to a different technology or you will lose a customer.

    ReplyDelete
  103. Great news. Silverlight is the best. Finally using real technology. Do not list to these open source nerds they do understand real users use paid quality software.

    ReplyDelete
  104. I don't care about DRM, I like microsoft products, etc. However, this viewer just doesn't work right, and they didn't tell us we couldn't go back when they told us to use it to solve our issues w/the other viewer.

    I don't watch instantly anymore because of the sync and buffering issues. So then where's the differentiator between Netflix and Blockbuster and other online rental services then? It's gone.

    Please fix the viewer and don't send me to MS support.

    ReplyDelete
  105. Silverlight? Wow. Time to consider other options. Thank Netflix; it was a good run while it lasted.

    ReplyDelete
  106. Horrible mistake not giving us an opt out option. I will be ending my account due to this, I hope others do the same.

    ReplyDelete
  107. Thank you for the Silverlight player. We will now signup for Netflix and roll it out to our offices. Except 100+ new subscribers from us in the coming weeks.

    Good job well done!

    ReplyDelete
  108. This is the WORST netflix update ever. Netflix, you are on the achieving huge success with your instant watching- why would you mess it up so bad with Microsoft Silverlight? It's HORRIBLE. Your current instant viewer is great.

    ReplyDelete
  109. Great job on this release!

    Finally able to view movies like they are meant to be. Way better than any flash player.

    Kudos

    ReplyDelete
  110. Well, so far it's crap.

    Like everyone else, I want an opt-out feature (pretty lame you weren't explicit in stating that users can't go back to the old player).

    If you're planning on moving to Silverlight only (which it seems like), open it up for Linux!

    In related newds; looks like I'm going to have to cancel my account and sign up with a new address in order to get back the old player (bye bye queue, grrrr).

    ReplyDelete
  111. A friend of mine who lives in the same apartment complex IMed me about the player update scandal. So I stopped over and we compared my crappy laptop (old client) vs his i7 gaming machine (new client) both on 20Mbps fios.

    Even though his system had over twice the ram, much faster I/O, a processor that could run circles around mine, his quality and loading times were much worse than mine. His system also seemed to be have much higher cpu load, paging activity, etc.

    Sorry Netflix but I'm holding on to the old client as long as I can...

    ReplyDelete
  112. Might be time to switch over to Blockbuster.

    ReplyDelete
  113. Wow just tried the new Silverlight player and it is awesome. Light years ahead of the other players. I remember when I used SilverLight over the summer to watch the Olympics and the quality on netflix is even better.

    I highly recommend the SilverLight client to all NetFlix members.

    ReplyDelete
  114. I will never use this service because of Silverlight. It is not stable as Flash or Java nor is it as mature.

    Both my wife and I have been members for years and moves like this make us consider cancelling.

    ReplyDelete
  115. Someone get the anonymous pro-ms banned. Obviously he has stock in MS or else he would come to terms with the harsh reality that MS is no longer the leading software developer in this world.

    I've tried silverlight, and needless to say I canceled that subscription to create a new subscription, silverlight free.

    I hope NF will see the light in this fiasco and understand that Windows is not the only game in town anymore.

    ReplyDelete
  116. Thanks for the heads up guys. It's bad enough I need Windows to watch online in the first place (Linux user) but to also need Silverlight install....sheesh. Just play the damn movie.

    ReplyDelete
  117. wtf no ubuntu support?!?!

    ReplyDelete
  118. WARNING WARNING, Take note of all complaints, stay on the old client as long as possible. The quality is terrible using silverlight. Called support, there is no way to go back. I have been a customer since 2004 and will cancel my account for now. I agree that it is easier to skip/search etc, but that comes at a price that I am not willing to pay.
    Cheers Netflix for now until you sort this out or have an opt out for silverlight.

    ReplyDelete
  119. Linux Linux Linux Linux Linux Linux Linux Linux Linux Linux Linux Linux Linux Linux Linux Linux Linux Linux !!!!!!!!!!!!!!!!!!!!!

    SUPPORT LINUX, GODS DAMN IT!!

    I waited way too long for this to come out for you to NOT provide FULL support. This is horrible!

    Silverlight is suppose to be cross platform. What the frak are you thinking not making it available for ALL platforms?

    ReplyDelete
  120. Don't waste your time on supporting Linux the desktop share of Linux is less than 1%.

    Force them to use Wine or Windows virtual machine.

    If you support Linux I will cancel my account. USA all the way!

    ReplyDelete
  121. Previous Netflix player on my MacMini worked mostly ok and excellent on a new MacBook.

    The new player results in random stops of the video multiple times per second. It's unwatchable.

    I'm already not a fan of Sliverlight, but you'd think that at least Netflix tried to do some field testing before forcing everyone to switch.

    Thanks Netflix! Nice way to treat customers.

    ReplyDelete
  122. "Do not list to these open source nerds they do understand real users use paid quality software."

    If you actually took the time to read some of the comments, you'd notice that many complaints are not from "open source nerds". As for "paid quality software", there is little so far that makes the Silverlight player look like a "quality" piece of software.

    ReplyDelete
  123. I installed Microsoft crap on my Mac
    so that I could watch Netflix movies. Seriously
    can you not find some solution
    that does not involve Microsoft products

    ReplyDelete
  124. This is a solid video player. In fact one of the best ones i've seen. For the people saying the quality is bad, it looks like Netflix is using multiple bit rate, meaning the quality of the video is directly related to the quality of your internet connection.

    All in all, great work Netflix!!!

    ReplyDelete
  125. Bad move using Silverlight.

    ReplyDelete
  126. Do the Microsoft shills ever miss their self-respect? Or have they been sold out for too long to remember what having self-respect was like?

    Just wondering.

    ReplyDelete
  127. This is very disappointing news. Not only will this leave my PowerPC mac out in the dark, but I also fail to see how you're working to extend instant-play to the linux desktop by utilizing a plugin system developed by microsoft. Their linux support will undoubtedly be even lower priority than that of adobe's support towards flash. I'm canceling my account as soon as this becomes mandatory.

    ReplyDelete
  128. Netflix, this is a piss poor video player. The quality is terrible, the playback is choppy, and it seems that streaming to other devices no longer works. At least you could've given us the option to opt out. Consider my subscription cancelled.

    ReplyDelete
  129. Dear Netflix,
    I used to really enjoy being your customer. Unfortunately Silverlight refuses to install in my old pc, so I cannot continue to be your customer. If you come to your senses and provide a way for your loyal customers with older HW to once again use your product I will be happy to come back. For now I have simply canceled my subscription.

    ReplyDelete
  130. man, am I glad I found this thread. Just in the nick of time. Sounds like you guys have you know what up your you know whats and not ready for prime time yet players. Going to pass on Netflix for a while longer.

    ReplyDelete
  131. Dear Netflix, take the "complaints" here with a pinch of salt. You have been introduced to the stereotypical F/OSS / Linux supporter.


    They will routinely spread lies about all Microsoft technologies and use any public forum to exaggerate any problems they face.

    ReplyDelete
  132. This new player is pretty buggy. I am on Windows XP with all current MS updates. I accepted the "offer" to upgrade without searching to see what experience others had, and not realizing it was a one-way choice.


    The new player doesn't disable the screensaver. I have to keep the mouse at hand and keep moving it.

    The new player keeps freezing the video but the audio continues - sometimes just 5 or 8 seconds and it drops out of fullscreen and continues, but sometimes I have had it lock everything - had to reboot. No response to anything on the keyboard or the mouse.

    The old player didn't have either of these problems for me - it just worked. If I could go back I would immediately.

    Video quality is OK though, for what that's worth.

    ReplyDelete
  133. Who took the bribe to go with Silverlight? Do you remember all the companies that got screwed by tying their business model to 'Plays for Sure' only to have it yanked out from under them? Or how about the MS-DRM before that? Or the one before that? Can you geniuses even name them?

    Microsoft wants to OWN this market. That means THEM, not NetFlix. You should study the history of all the other companies that are pushing up the daisies after getting in bed with Microsoft.

    Besides, Flash & Java are both faster and have free implementations on Windows, OSX, Linux and phones....

    ReplyDelete
  134. "Tricked" might not be accurate, but I certainly feel that Netflix was not forthright in getting me to 'upgrade' to the new viewer (silverlight). I don't have a beef with MS. I'll support most technologies that work appropriately -- and that is where we have come to a problem. The new viewer simply does not work well enough. I'm pleased for those rare individuals for whom the viewer seems to work. However, I think the bar should be set at "working well for the majority" rather than "Hey, we can put an image on a Mac now!" (nothing against Macs by the way :-) Especially if that image is given to jerky, sputtering, stuttering, and overall inconsistent playback.

    I rarely get new movies through the mail anymore as it was quite convenient to watch instantly. That convenience is now gone. Some have indicated that we should stop complaining as the "watch instantly" option is a "free service" anyway. I respectfully disagree. If I stop paying Netflix, I lose the service. If I pay Netflix, I get the service. Thus, while it is clever marketing, it is still a paid service.

    I notice that there are over 530 comments in this thread, the vast majority of them disapproving of the new viewer. I also notice that there have been no replies back from Netflix staff -- not even reassurance such as "we don't want the product to suck, and are working on it." I like Netflix and have been a customer since the beginning. However, none of us like being ignored. Are you folks even bothering to keep up with this thread, i.e. your customers? The lack of response seems to indicate a general apathy towards your customers. That's as dangerous as it is disappointing. Please come through for us. Either repair the current silverlight viewer (even if it means admitting it's broken) or provide the option to use the previous viewer. We will all thank you!

    ReplyDelete
  135. Haha, so the next time I hear someone recommend a Microsoft solution when there are other options, I'll say "Hey, it worked for Netflix .. oh wait, no it didn't."

    Way to piss off your users for no good reason. That you tried something and it didn't work out is not why I refuse to do business with you. Those things happen to the best of us. That so many of your users are complaining and there has been (to my knowledge) not ONE company response is why I refuse to do business with you. That most certainly doesn't happen to the best of us.

    ReplyDelete
  136. This new player is terrible. It does not work. I pay for a streaming service that I can not use anymore!? because either content is no longer available or the playback performance is so poor I can't bear to watch it anyway. Thanks Netflix.

    ReplyDelete
  137. There is a Digg article about this that will hopefully help show Netflix that they need to allow their customers the option of opting out of the new player if they would like to.

    http://digg.com/microsoft/Netflix_forces_new_terrible_Instant_Viewer_on_customers

    ReplyDelete
  138. Was considering trying the streaming service but not now. Silverlight severely limits the range of devices I can view movies on so it's a no-brainer decision for me. You'll keep getting my $4.99 a month for the delivery service but nothing more.

    Once you move your client off silverlight and on to something that doesn't irreparably damage my computers I might consider it.

    And how about some Linux support for cryin-out-loud! Just looking at Ubuntu alone, you're alienating almost 5,000 potential customers per day.

    ReplyDelete
  139. What do we do for Linux? Hulu.com and Crackle.com work fantastically. Can you do what they do? Flash is wonderful on all platforms.

    Pretty please?

    ReplyDelete
  140. I am very disappointed in the move to silverlight. I see no gained functionality, I am still unable to watch movies at work on my linux and solaris machines and at home they skip, audio runs out of sync and the screen saver comes on. Even my girlfriend found it obnoxious having to make sure the screen saver wouldn't come on or having to deal with audio running out of sync at times. I had high hopes a few months ago when I had read about the look into adding linux support for at least Ubuntu through Boxee but this seems like a step in the wrong direction. I hope someone takes some of these issues to heart and plan a new way forward.

    ReplyDelete
  141. When are companies like yours going to get a clue? Using Microsoft CRAP locks your customers out! I use Linux and am a NetFlix subscriber. I WILL NOT BE MOVING BACKWARDS TO WINDOWS TO SUPPORT YOU AND YOUR IDIOT MOVE TO PROPRIETARY MICROSOFT TRASH. Get a clue, use something standard that is supported across ALL platforms. Quit trying to make standards decisions based on the platform that has market share. By doing that you are entrenching the problem and losing customers. Microsoft produces garbage. Stick with standards.

    ReplyDelete
  142. As I am happy that you FINALLY have Watch Instantly on the Mac, the quality is poor. No HD? Now, I plan on getting a Tivo HD, but that doesn't help when I'm mobile on my PC. I have a brand new unibody 17" Macbook Pro, 8GB of RAM, Mac OS X 10.5.6 and FireFox 3.0.6. I have more than enough processing muscle to watch HD. Clearly your putting DRM above quality and customer service. The content owners are not your customers, WE are your customers. People wouldn't pirate if the content owners weren't a bunch of money grubbing morons.

    ReplyDelete
  143. Thanks to all the users commenting, I can get a real feel for the Netflix streaming service. I'm very interested in it, but with their push towards Silverlight, I am holding off until Netflix gets their heads screwed on straight.

    ReplyDelete
  144. Ouch! Sorry to hear that you're shifting to Silverlight. Terrible, proprietary technology that introduces problems on your PC. And the video quality has declined. Likely all in the name of DRM.

    Thanks, Netflix. You've degraded the value you bring me for my $25 per month. I guess I'll have to live without instant play. Those local video rental services are looking better and better.

    ReplyDelete
  145. Hey, I'm all for linux support and the ability to opt-out of silverlight.

    ReplyDelete
  146. You have got to be kidding. Thank god I didn't install this on my main pc, I only jacked up a friend's. Why would you reduce the quality? Netflix would prefer you to rip their discs to watch it again later? Or bittorrent a movie? I really enjoyed the Watch it Now before. Netflix's complete and utter lack of understanding about the matter is disappointing. Hey, you can rent a disc at that RedBox just a few blocks from my house for a dollar.

    ReplyDelete
  147. I *LOVE* the Silverlight stuff. It works very well on my Tivo Series 3. I've watched movies on my (admittedly high end) Macs and PCs, and I've been very happy with the audio and video quality. If this is crappy service, then I say this: BRING ON MORE CRAP. Cause I likes it.

    I didn't have any luck with the older pre-Silverlight stuff, but that was with an older PC that didn't have enough horsepower, so it is not a fair comparison.

    ReplyDelete
  148. three words for you.

    Open Standards

    ReplyDelete
  149. I'm very disappointed with Netflix for not offering users to Opt-out.

    The video and audio quality are not good in the silverlight player.

    I frequently have audio problems where the audio suddenly gets too low and even if I crank up the volume it does not help. Then all of a sudden something happens to the volume and it goes through the roof :(

    I called Netflix about this and the only thing they says is "It's a Silverlight issue, you will have to contact Microsoft about it". Gee...thanks Netflix... you made me *upgrade* and I have a subscription with you... not with Microsoft.

    I read somewhere that Netflix was able to reduce the number of customer service reps after introducing the silverlight player due to drop in number of problems. But looks like they were able to reduce the number of people because all they do now is ask people to call Microsoft support.

    Netflix customer service used to be a lot better. I remember times when the CS reps were more knowledgeable and took time to work with you to fix the problem.

    I liked the way the older player let me work on one monitor while running the netflix player on full screen on my other screen (50inch plasma). But now as soon as I click on anything it drops out of full screen. Minor things... but it might the last straw that broke the camel's back. I've already reduced my Netflix usage in favor of other online streaming services and soon I might just *opt-out* of my netflix subscription...

    ReplyDelete
  150. +1 for a group (a household of Mac-based watchers!) who will OPT OUT of Netflix for this switch!

    ReplyDelete
  151. I have to say the upgrade stinks. The quality of the video looks like bad VHS. I use an Acer netbook over my home network and the quality is poor. Also, I cannot even see the button to make the video full screen (using Acer One netbook with Firefox browser). However, I imagine this will make the quality even worse. What a disaster. Now I have to use IE to watch netflix? You should be paying me!

    The streaming works on my larger office computer but not the netbook when using Firefox. So maybe there's hope.

    ReplyDelete
  152. How about an OPT-OUT from this very bad piece of software ? I was shocked to see the quality of the "new" player, I actually did a network speed test to check whether my ISP downgraded me to 54K or something...
    Netflix, why fix what is not broken ?
    The old player worked just fine, bring it back or drastically improve streaming quality on the new one.

    ReplyDelete
  153. Very irritating that Netflix is cramming this technology down our throats. There is no technical argument they can muster that will sufficiently address this. There is, however, a business case that could be made, and that's unfortunate. Dealing with Silverlight has been the most unpleasant portion of the whole streaming experience, to be honest, and I hope that Netflix moves away from this technology. Silverlight should be called Sliverlight, very irritating and hard to get rid of.

    ReplyDelete
  154. I too am not happy with your choice for Silverlight. With all the security and performance issues associated with Microsoft in general, why would you choose their technology...especially when all of your users probably already have Flash and wouldn't have to add anything new to their computer to watch movies?

    I, for one, won't be using your VOD service until it's based on more reliable and higher quality technology...even though I would greatly enjoy the convenience.

    ReplyDelete
  155. Stop this, I'm tired of getting charged more/downgraded by this service,after they started charging for Blu-ray I was dissappointed, but at least it was a higher quality product. But lowering the quality of the product is wrong.

    I encourage everyone to downgrade for 1 month(or at least schedule the downgrade) in protest, let's hit their revenue numbers.

    Unless users send a STRONG message, like facebook users just did, corporations will not change.

    ReplyDelete
  156. Just wanted to add my bit of disappointment with the low image quality. It used to be almost perfect on pc... :-(

    ReplyDelete
  157. Just want to chime in with many other complaints, I very disappointed with the "new" MS Sliverlight based content player. We upgraded my girlfriends account yesterday, and I must stress that not only did the quality of the image and sound significantly decrease, but we found that after the upgrade several problems emerged on her machine regarding the playback of other web based content. I have not upgraded my account, and if it becomes mandatory I will no longer maintain my NF subscription. I hope the many comments will get through to NF, since as it stands, I am a happy and long time costumer. Netflix, please do a repeat from before with the ques and listen to your costumers.

    ReplyDelete
  158. I just downgraded my service and made it very clear to Netflix customer service why I did it.

    ReplyDelete
  159. Disregard the Linux fanboys who are coming here from Slashdot. I found the video quality to be an upgrade from the previous player. I used to get very blotchy videos but it is now smooth since the change.

    ReplyDelete
  160. Call me a "Linux fanboy" but I'm also a former Netflix customer. I canceled my account almost a year ago now when it became apparent that the first streaming service supported Windows only. It's a shame to see willful alienation of potential customers when alternative distribution standards exist.

    Windows simply doesn't fit my requirements and Netflix's shortsightedness isn't enough to change that. All the Mac users can say "ditto". Netflix, I do miss you, but I am surviving and finding plenty of entertainment elsewhere.

    ReplyDelete
  161. I am very unhappy with Netflix' decision to adopt Microsoft Silverlight technology. I am not going to use this product on my systems. Fortunately, I have alternatives (although not from Netflix), so I have other sources to tap for viewing content on my computer. Nevertheless, I am very disappointed that Netflix decided to partner with Microsoft on this. It lowers my regard for Netflix considerably.

    I will vote with my wallet and I will not pay Netflix for movies that can only be watched in Silverlight, and I will encourage others to do so as well.

    ReplyDelete
  162. I was able to dodge the Silverlight bullet until this weekend when I was forced into having to opt-in in order to finish viewing a movie I had previously started on the old player.
    I now see just what everyone here was complaining about. It was like the image was changed from so-so DVD quality to warn out VHS.
    My hope is that now after 4 months of Netflix's customers complaining about this they will give us a way to revert back to the old player. If not I think I (and quite a few others) will just have to find another VOD service to give our money to. Hopefully it will be one who listens to their customers.

    ReplyDelete
  163. Where's support for my computing environment of choice: Linux?

    I've grudingly used the WMP option a few times thus far, but I can tell that I will *NOT* switch to a silverlight-based player.

    Netflix, take note: my mouse is hovering over the proverbial 'cancel subscription' button already. You don't have the monopoly on streaming entertainment that you think you do. Take my subscription for granted and you'll lose it.

    ReplyDelete
  164. I just recently signed up for NetFlix, and got tricked into installing this "upgrade." IT IS TOTAL GARBAGE. The video quality is completely unusable (I couldn't even read the film's title!), and now I have MS silverlight crap installed on my machine that I cannot remove!

    I'll be doing a complete format and reinstall, and canceling my netflix service. I can't believe you did this.

    ReplyDelete
  165. Very disappointed in Silverlight, and especially Netflix's in-ability to opt-out. The Silverlight conversion has already forced me to upgrade to a newer computer to avoid shakiness and audio out of sync. I normally use the Microsoft Media Center remote, but it doesn't work with Silverlight, and I always forget to disable the screen saver. If you haven't opted-in yet, DON'T.

    ReplyDelete
  166. I opted in pretty much by accident. The service has been sporadic at best. When it works, it's as good as it used to be. Often I have the video freezing while the audio continues. This condition also locks my computer!

    I have had the same problem on four different computers with three different MS Windows versions, so I'm pretty sure it's not my computer.

    ReplyDelete
  167. Dear Netflix,

    The situation you have created with your silverlight based player is completely unacceptable.

    At the beginning of the next billing cycle my family and I will be placing our account on hold until we see if this situation is addressed.

    1) I was in no way notified that the quality of my relationship with netflix would be permanently modified, to my detriment, when I installed your "new player" one ONE of our PC based laptops.

    2) The quality of the video stream provided by netflix has obviously decreased when using the silverlight player as compared to the the windows media based player. This has been verified by 6 people watching two "identical" streams on two laptops placed side by side both laptops were directly jacked into a corporate grade T3 line which was not being used. Furthermore your corporate blog confirms this difference in quality.

    3) ...,"Sorry Sir but Tap-Tap no take back...even on your other machines..." While fairly pleasant to talk to and fluent in English your CSR basically gave the noted response to our inquiries as to a possible remedy to this situation. Now we are required to, "Upgrade" our other two laptops and desktop machines that use this account to stream movies. Upgrade for a downgrade in quality at the same price! Thanks netflix.

    We have always been a huge fans of netflix and have 'pimped you' regularly to our friends and colleagues. We would often comment that as a corporation 'you' seemed to do the right thing. Perhaps the glory days are over and 'you' are simply to large and profitable. If so, congratulations on your graduation into the ranks of our other entertainment and communication providers, who we respect so much. (Heavy sarcasm intended.) Corporations such as Comcast and AT&T who continually screw us, with little or no notification, for a few extra bucks and a little less service.

    Regards

    ReplyDelete
  168. While not a linux head like the rest, I do enjoy Netflix on my xbox in the comfort of my living room on a 50" plasma tv. No longer. with this supposed "upgrade". Consider my subsciption cancelled.

    ReplyDelete
  169. DITCH MICROSOFT NOW!!!!! THEY WILL RUIN YOUR BUSINESS


    CONVERT ALL VIDEOS TO FLASH FORMAT!!!

    SWITCH TO ADOBE FLASH PLAYER!!!!!!!!!!!

    ReplyDelete
  170. DO NOT BELIEVE IN MICROSOFT'S DEVILISH BRIBES AND TEMPTATIONS!!!!!!!!!!

    RESIST ALL THEIR ATTEMPTS TO SEDUCE AND BRING YOU LOW!!!!!!!!!!!!

    ReplyDelete
  171. Was going to sign up for Netflix.

    Silverlight? No thanks.

    Maybe I'll reconsider when Netflix has nothing to do with Silverlight.

    Come on Netflix :(. What were you thinking?

    ReplyDelete
  172. I was going to place my membership on hold tomorrow morning but I will cancel instead. The reason being is that you have no way of knowing that I am a dissatisfied customer if I just hold my account. I will stream from other sources and do my renting from one of the many inexpensive boxes down the street.

    Instant Viewing is now practically unwatchable on one of my laptops and even on a new hi-spec laptop at highest bitrate it's still choppy and pixelated. Both laptops far exceed your overly optimistic minimum requirements.

    I feel I was duped into installing Silverlight, when there was no warning informing me of the degraded quality and the fact that I would not be able to return to the old player, or that I would be forced to install Silverlight on all my machines.

    Support gave me the "it's for the greater good" and the “you opted in, so you did it to yourself” runaround.

    I get the sense that Netflix wants all customers to switch to Silverlight and if that involves tricking them into doing so one at a time then so be it.

    You can contact me when you have a product that matches the quality of the previous non-Silverlight Player.

    ReplyDelete
  173. I don't use Microsoft Windows, or Microsoft Internet Explorer, or Microsoft Silverlight. Unless something changes, I won't be using Microsoft Netflix either.

    ReplyDelete
  174. Silverlight works perfectly on all my machines, even my underpowered netbook and MacBook Pro. My network isn't perfect but it seems to cope well even when the network slows down.

    HD is awesome!

    Netflix just rocks!

    ReplyDelete
  175. I have an AMD processor and thanks to the lack of warning I switched to Silverlight and now Watch Instantly blows. It's choppy the audio is out of sync and the quality is obviously much worse. It worked fine for years with the old player and apparently that's too bad for me.

    The only reason I did not cancel my service is because the streaming portion of the service is free. If it cost 1 cent, it would be gone immediately.

    ReplyDelete
  176. I have been using the default player since it came out with no problems. The other day it suggested I should try the silverlight version and stupidly I installed it. Now my playback only really works in small windows (around 1250x700 works ok).

    Config:

    Vista Ultimate/64 on a Core i7 920 with Nvidia 9800GT video. Blindingly fast system for EVERYTHING except Silverlight. I am running a 30" Dell at 2560x1600 which worked beautifully with the old Netflix player.

    I have tried Silverlight in IE7 and in FireFox and both are the same. Choppy video, audio off by hundreds of ms when playing full or even close to full screen. It's definitely not CPU or network bound.

    Others say it works great but don't mention screen resolution. I need it to work at 2560x1600.

    It's so bad that I just plain can't use it - luckily I have the Roku box and it works great.

    PLEASE FIX the new player.

    Thanks
    Nathan Hoover

    ReplyDelete
  177. I've got to second the overwhelming majority opinion here - the new Silverlight player is a step backwards in quality. I notice considerably more compression artifacts and graininess. I haven't had audio problems like some users, but I'd still like to go back to the old player.

    ReplyDelete
  178. I'm not a LINUX user, just a regular guy who likes watching movies. The old Netflix viewer worked better for me than the Silverlight version. Although my connection is slow as I use an aircard, I could always let the show run during the night and usually the entire show would be ready for me to watch the next day, by moving the progress bar to the beginning. Not so with Silverlight. Moving the progress bar to the beginning causes the viewer to start buffering all over again, rendering this portion of Netflix unusable for me. I spoke with a tech at Netflix, a very nice, but giggly woman who apologized and told me that the process was irreversible. I would recommend to folks out there not to use the new version until its many problems, from what I have read, are resolved.

    ReplyDelete
  179. Silverlight works great for me on all three of my Netflix-streaming devices. No problems, no issues.

    I think a lot of the loud complaints are from people who just hate Silverlight, and object to it being used no matter how well it works. Perhaps they don't like a product competing with Flash. Maybe they resent that Silverlight allows Mac users to join the fun. Maybe they're not happy about the DRM features in Silverlight, or the lack of closed captioning.

    Whatever the case, they're a small bunch of people who scream loudly, and they don't represent the majority experience with Silverlight.

    ReplyDelete
  180. Oh, just to clarify:

    I watch from my MacBook connected to an external monitor in full-screen at 1680x1050, and connected to my HDTV at 1080p. No problems.

    My Roku player exhibits no problems with HD content on my 1080p television, and works great with SD content on the same display.

    My Xbox 360 works 98% of the time on either display at full screen resolution, but does occasionally re-buffer thanks to the 360's method of managing memory.

    I have a 6 mbps DSL connection in my home. The MacBook is connected via WiFi, and the other two devices are connected via Wired Ethernet.

    No problems here. Netflix is the center of my home entertainment.

    ReplyDelete
  181. It's funny, but the only positive comments about SL are from Microsoft bloggers.

    I did try SL on my PC, and the video was choppy or the audio was not in sync.

    The only way I enjoy netflix is using a 3rd party media server to stream to my PS3.

    I have a funny feeling that Microsoft owns stock in netflix, and that is why they are not going back to flash. It's a shame either way.

    ReplyDelete
  182. The quality of the compressed black and gray "colors" stink and the constant need for re-buffering, regardless of a 10ms ping, very reliable 15mps cable connection, is unacceptable.

    ReplyDelete
  183. Netflix needs to provide Linux support. The objections I got from a customer service rep just don't fly. There is an open source version of silverlight that works on Linux, called moonlight. Roku's Netflix player is Linux-based. Boxee is soon to provide Netflix support and Boxee is designed to run on Linux. Something lighter provided by Netflix or another 3rd party is needed too though. Also, on a different note, bring back your email customer service support.

    ReplyDelete
  184. The player is fine. The features are very good. I use Silverlight 2. The new player is very good and works well.

    The video would benefit from HD but I am sure that we will not get HD in the browser until Netflix gets it's streaming feature enabled in every bluray player and television. This is what is really bad. It is all about the money and license fees are nice.

    Demand HD in the browser.

    ReplyDelete
  185. Looks like it's back to bittorrent for me.

    ReplyDelete
  186. Wow.. for once, I don't want to post a 'where's the Linux support?' You can keep it. Do not want. I suppose I should instead THANK you for not supporting Linux this time around. :)

    ReplyDelete
  187. I use Firefox 3.0.6, Windows XP SP3, and I get a page that says:

    Your current Internet browser is not compatible with watching instantly on your PC.

    Windows

    * Windows XP with Service Pack 2, or Vista
    * Internet Explorer 6.0 or higher; or Firefox 2 or higher


    I don't get it. :-(

    ReplyDelete
  188. wow, ive gone out of my way to avoid impaling myself on yet another microsoft product.. now your forcing me to install another piece of software.. which will likely have its run of horrible security issues.. you had a system that worked.. and you sold out so that microsoft would provide you silverlight support for less then cost..

    i'm drawing the line here, i can still watch on my xbox.. and if that turns out not to be enough to justify my netflix acct, i'll cancel it and move on

    ReplyDelete
  189. I've watched Seasons 1 & 2 of Heroes on my laptop without a hitch over the last week... a couple of days ago I "upgraded" to Silverlight and now I cannot watch the remaining episodes - both video and audio are extremely choppy.
    This needs to get fixed immediately!

    ReplyDelete
  190. I just switched to the Silverlight player, and the video quality is terrible!

    My internet connection hovers around 40 megabits per second, and my computer has a fast CPU and great graphics card. There is just no reason for the video quality to be so poor.

    I sincerely hope the video quality improves, or I will have to reconsider my Netflix subscription. Why can't I switch back to the old player?

    ReplyDelete
  191. I need to be able to switch back to the old player. I get grainy video with the silverlight player. I'm disappointed in NetFlix.

    ReplyDelete
  192. I use dual monitors , i used to love the netflix player because i could work on one monitor while watching a movie on the other. It was one of my favorite things about netflix over say, hulu.com . Now with the silverlight player , whenever i do anything (like click the mouse) on my primary monitor , silverlight goes right out of full screen on the secondary monitor just like flash does.

    Im considering canceling my subscription because this makes it very hard to work and watch movies at the same time. I called an pleaded to go back to the old viewer to no avail.

    This has ruined netflix for me !

    ReplyDelete
  193. I canceled my NF account last night after calling the "help desk" and being told basically "Too bad." I hate the new player. Hate it.

    ReplyDelete
  194. I see all three of the major issues (choppy video, grainy video quality, audio out of sync) when streaming movies.

    However, I can stream video from Hulu or ABC.com in HD quality with no problems, so it doesn't seem to be a problem with my computer or internet connection.

    Unless Netflix resolves this issue reasonably quickly, I can't see continuing my membership.

    ReplyDelete
  195. I am not very satisfied with this Silverlight. I have tried it on both Mac and XP Pro with the same results. Choppy and grainy play back to the point that I can not run in full window mode.

    I am very disappointed in this player.

    ReplyDelete
  196. Old player video quality = excellet.
    Silverlight = Garbage!!! I even tried it on 4 different computers made in the last year. quality and audio sync = crap!

    Netflix where is?
    OPT OUT!!! OPT OUT!!! OPT OUT!!!
    OPT OUT!!! OPT OUT!!! OPT OUT!!!
    OPT OUT!!! OPT OUT!!! OPT OUT!!!
    OPT OUT!!! OPT OUT!!! OPT OUT!!!
    OPT OUT!!! OPT OUT!!! OPT OUT!!!
    OPT OUT!!! OPT OUT!!! OPT OUT!!!
    OPT OUT!!! OPT OUT!!! OPT OUT!!!
    OPT OUT!!! OPT OUT!!! OPT OUT!!!
    OPT OUT!!! OPT OUT!!! OPT OUT!!!
    OPT OUT!!! OPT OUT!!! OPT OUT!!!
    OPT OUT!!! OPT OUT!!! OPT OUT!!!
    OPT OUT!!! OPT OUT!!! OPT OUT!!!
    OPT OUT!!! OPT OUT!!! OPT OUT!!!
    OPT OUT!!! OPT OUT!!! OPT OUT!!!

    GOOOOBYE NETFLIX!!!!!!! LOST MY BUISNESS!!! You suck, no post's in this forum for help, and when calling your tech support they are useless!

    ReplyDelete
  197. i've been a big supporter of netflix,
    i thought instand watch was thi sh*t

    but tonight neflix ssked me to download the silverlight viewer,
    and i have to admit, it is the
    worst viewer i any experience with.

    the view is grainy, choppy, compared
    to yesterday's viewer it braindead.

    ReplyDelete

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