Wednesday, October 1, 2008

New content to watch instantly

Hi, Brent here with some news about movies & TV episodes that are available to watch instantly. Today we announced an agreement with Starz Play that adds around 1,000 choices that you can watch instantly today, and will add another 1,500 by the end of the year. Movies include “No Country for Old Men”, “Ratatouille,” “Pirates of the Caribbean: At World’s End,” “Superbad,” and more. You can see all the newly available choices here.

Recently we also added a lot of new CBS, Disney and NBC TV episodes including of CSI, NCIS, Numbers, Jericho, Hannah Montana and Heroes.

You can watch these online on your PC or your TV via a Netflix ready device. Netflix ready devices include the Netflix Player by Roku, which is available now, the LG BD300 Blu-ray Network player, which will be available in a few days, or the Xbox 360, which will instantly stream movies from Netflix later this fall. And, for all of you Mac users (of which I am one) we’ve been busy working getting a solution that will allow you to watch instantly on your Mac. So hang in there - we’ll have something for you by the end of the year.

Enjoy the new stuff, and let us know what you think.

213 comments:

  1. thank you for continuing to work for Mac subscribers. I'd like to buy a Roku but am unsure if my cable connection is continually good enough to avoid stutters during movie watching.
    appreciatively...

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  2. Firefox users would love to be able to do the instant-watching thing. And DRM free watching of movies would make a huge difference. I won't install all the crazy software when it's clear that Youtube and Hulu is showing me movies just fine with no added software!

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  3. This is GREAT!!! Thank you so much for putting some good movies up on instant play. We appreciate it very much.

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  4. Just a matter of time before those in-the-mail DVD's become obsolete, isn't it?

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  5. If you're running Firefox and want to instant watch stuff, may I suggest the IE Tab add-on that is available at the Add On section of Mozilla.com. It tricks websites into thinking you're running internet explorer, and it works fine for Netflix instant viewing.

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  6. This Mac solution has taken far too long. Between Hulu and Itunes, I can watch what I want on a Mac, and using Firefox. I'm finally giving up my Netflix membership after many years.

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  7. Wake me up when you I can instantly watch on my Mac.

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  8. So what happen to all the stuff that is no longer available like 30 Rock, The Office season 3 and Heroes season 1?!? My Instant View queue had roughly 10 movies booted from it last night. Coincidently... It's really great that Netflix now has movies to watch that are worth a darn and that were actually released in theaters within the last year, but as for TV, the NBC picks have gone back to slim.
    Why aren't these available now? It stinks having to get a disk to watch the last episode when it was available the night before. Thoughts?

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  9. As the lone Netflix subscriber who uses Linux exclusively, I just thought I'd chime in with my hopes that the OSX capabilities will pave the way for a Linux solution as well. I'm tempted to get a Roku box, but I'd rather just use the media PC I already have hooked up to my TV that use for watching things on Hulu, DVD, and whatnot.

    Another option I'd like is the ability to use either a Wii or PS3 to stream. I own a Wii already, and the ability to stream Netflix content to a PS3 would give it the critical mass (netflix + Bluray + a few games I'm interested in) to make the investment worthwhile.

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  10. For a couple months, 30 Rock (and many other titles) had an expiration date of Sep 30. But a couple weeks ago the expiration date was removed, yet now they've expired anyway. Sad, because I stopped my rush to watch some of these shows because I figured they were now safe to let sit.

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  11. First of all, I just want to say how much I love netflix. Your customer service is nothing short of fantastic.

    The whole "watch instantly" thing is a neat trick and I applaud you for increasing content (because frankly, the available movies right now are sub-par at best) but I would think that the vast majority of your customers still watch movies that come through the mail. Please, don't jepordize your buisness model by putting too many eggs in the "online streaming" movies buisness.

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  12. Great! I just ordered my Roku box!

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  13. This is awesome! I've had my Roku box for over a month & love it! Thank you for added new content!

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  14. "And, for all of you Mac users (of which I am one) we’ve been busy working getting a solution that will allow you to watch instantly on your Mac. So hang in there - we’ll have something for you by the end of the year."

    Then you already know NetFlix is way too late and the Apple TV already fills that void - and NetFlix lose ground daily against it.

    And the way you say that whole "of which I am one" ~cringes~ It's like saying "hey, some of my best friends are black!" Yes, it may be true and it may be genuine, but it really comes-off as cheesy and insincere at best and an outright offensive remark at worst.

    I decided not to wait for NetFlix. Dumped the account - went Apple TV and iTunes. /Extremely/ happy with it.

    Please understand - I am not trying to diss NetFlix here. I liked the service - really did as a customer (of which I was one) ~backatcha~

    I am /REALY/ just trying to give genuine feedback in the hope you (NetFlix) know how slighted we Macintosh/OS-X users feel. But you aren't the only company that does that, so oh-well.

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  15. the stars content is good, but way too blury! made my head hurt. is this going to get cleared up?

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  16. Hopefully the feature will:

    Work with PPC Macs.

    Work with Tiger.

    Work with Safari.

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  17. If only the Play Instantly choices also provided the "special features" from the DVDs...

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  18. This is absolutely fantastic. Yet again, Netflix takes the #1 spot in my heart when it comes to customer service. I don't need cable anymore, just Netflix.

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  19. Oh, and I should add, I have a Mac. I bought a Roku box, but I'd honestly really, really love it if there was finally some Mac love.

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  20. And, for all of you Mac users (of which I am one) we’ve been busy working getting a solution that will allow you to watch instantly on your Mac.

    What about us Linux users Netflix fans? We'd love to see some streaming videos, too.

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  21. Where is the CC/Subtitles support? Several online video companies are already supprting it, YouTube and Hulu.com


    Come on Netflix, why are you behind the times?

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  22. Netflix:

    I am in love with you.

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  23. Why can Hulu.com stream full movies and TV episodes in HD but Netflix streams a max of 480i?

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  24. I am still waiting for Linux compatibility.

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  25. Please netflix , work out a deal with the WWE.

    if you guys can do what you did with starz play with wwe, watch instantly will ROCK!!


    wwe 24/7 on demand + wwe legacy (wwe.com on demand service) + weekly wwe tv: raw, ecw , smackdown (of course those would stream atleast one day after they air on tv)

    wwe has the highest rated programs on cable tv, and such a deal would surly benifit both netflix and wwe in major ways.


    also a hbo and showtime deal would be awesome as well.

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  26. Interesting to see some other commenters noticed disappearing content. I watch exclusively on my Roku box, and suddenly my queue has been purged of its most valuable content. Like others, I noticed that the expiration dates had disappeared on some of the content, and I also assumed that the content was not going to expire. Very poor user experience. Netflix, please resolve this.

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  27. Glad to hear that Mac suport is on the way!

    I think TiVo support would be great.

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  28. LOVELY LOVELY LOVELY news!!!

    and - can you give us an update on when you will be streaming HD from the Roku.

    and - as mentioned I so miss the special features.

    Thank you. Keep it coming!
    Tom

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  29. Geez, you add all this new content and reassure people you're walking on a Mac interface, and you're bombed with people wanting more.

    I just wanted to say your recent moves are great, and I'm tickled to have bought both of my Roku boxes.

    Keep up the good work. Licensing the Starz content was a brilliant idea, and really enjoy the modern TV shows.

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  30. Sorry, "working" on a Mac interface...

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  31. Why doesn't Netflix use Wine or Crossover Mac to port the Windows version?

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  32. Our family uses the Mac. We have come close to quitting Netflix and just watch things on hulu.com. Perhaps we will wait a little bit to test out this service.

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  33. I canceled my netflix membership today. Netflix stated in Aug 2007 (!!!) they were working on a Mac solution for streaming.
    http://blog.netflix.com/2007/08/instant-watching-on-mac-firefox-and.html

    And today, over a year later, you're still "working on it"? Hulu has great content, and it's free. Good riddance Netflix.

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  34. Ari - to each his own. I use Netflix for renting movies I haven't seen and possibly won't like. I'm not gonna pay per movie for something i might watch half of, or even not even get to (lots of NF discs sit here for more than a month). Hopefully you haven't blown a lot of good money on bad rentals. :) (Once you go subscription, you never go back baby.)

    @lora - the drm+licensing situation is somewhat challenging on the Mac side. The only real viable solution available has been iTunes' Fairplay, and Apple ain't giving that to nobody. NF announced they wanted to support the Mac a while ago but sadly it appears that options weren't available or better ones did after they began working on it, so they had to start over.

    I hope you didn't cancel *because* of this announcement. That seems silly considering how close it appears to be (within 3 months of now). The closer a promised delivery date is, the more reliable it is.

    Oh yeah, and NF is more than a streaming movie company. You can still get lots of movies via mail that aren't on Hulu

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  35. END OF THE YEAR?? C'mon! Do NOT force me to cancel my membership because I REALLY want streaming capability on the mac. iTunes is looking really tempting right now for renting movies. I've learned to be patient using Netflix so I can wait 30 days to watch a new release streaming.

    Please HURRY on the Mac solution!

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  36. So I've noticed that some series that were instant watch are suddenly no longer available. This is very disappointing, I now have to order the DVDs to finish this series? Now I am afraid to start instantly watching any other series.

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  37. The members complaining about disappearing content could alleviate the issue somewhat if they would view their instant queues more regularly and more carefully on the computer. From your Instant queue on the web site, look for a column on the right side of your instant queue that says "Expected Availability." Scroll your queue down and look for red text in that column. Text in that column always indicates the dates that a program will no longer be available for instant viewing. You need to pay attention to this and watch shows before they expire. What I do is move every item with an expiration date to the TOP of my Instant queue. This helps me remember when I'm looking at the list from the Roku box that those titles are expiring and will eventually disappear.

    Netflix really can't prevent that from happening or undo it, as their license arrangements with the studios limit the window of time that a movie can be made available for instant viewing. They're not the villain here, it's the studios' licensing that limits them, so please be kind with your comments about expiring titles!

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  38. Just checked out some of the additional starz content. The newer titles are great. But I did notice the viewing quality was no where near as good as what Netflix has been offering. Has anyone else had this issue with Starz content? I have DSL and have been very satisified with Netflix viewing which has been very near DVD quality. I don't think I'll be watching too many Starz movies if they are all slightly blurry.

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  39. I can't believe how much grumbling there is about the lack of Mac and Linux support. Once I got my Roku box, I stopped being bothered that I can't access Instant viewing from my Mac. It's a great little device!

    I have both Macs and PCs at home, but consider myself primarily a Mac user. Considering how I've never been able to get instant viewing to work from either my Windows XP machines, I believe it's wise that Netflix is taking its time to push out a solution for Mac users that works.

    Another reason that Roku viewing > PC viewing is the user experience. I'd much rather watch movies from the comfy chairs in front of my TV than the office chair in front of my computer.

    Some of you may have missed that the CEO of Roku announced last week that they plan to partner with other content providers to deliver content to the box. Between that news and the news in this blog post, I'd say there's never been a better time to plunk down the $99 and get the Roku box!

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  40. In response to anonymous dated October 1, 2008 6:01 PM:

    I WAS watching the expiration dates listed in the queue. Expiration dates for several movies/tv shows were listed for a couple months, then a couple weeks ago, the dates disappeared. I assumed that meant that Netflix had renewed the licenses. But the movies went ahead and expired anyway without any warning. I know I can still get them on DVD, but it still is annoying that the expiration notification system doesn't work right.

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  41. moving forward is all good and well - but HEY what about us who don't buy new computers every few years! I went away for a month and on my return NO MORE PREVIEWS since you moved to Microsoft siverlight - only playable on Mac INTEL machines - geez that is how I picked my movies. This and the fact that there is no Watching Instantly YET - I'm considering leaving soon. since I can only guess at movies i don't now about - which is about 3/4 of choice. And, there was no where to comment on the site about this - so thanks for having a sort of forum here.

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  42. Increasing the watch now library is great. I've already run out of anything I'm interested in.

    A Mac solution would be super awesome. I've been waiting and waiting!

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  43. WhooHoo! Finally a Mac solution!

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  44. This is for the condescending "anonymous". Either you are a NetFlix plant or you are trying your best to be helpful. Either way you are annoying. The mere fact that I or any other customer has to pay close attention and study every aspect of this service in order to enjoy what it has to offer is ridiculous. Instant Viewing is not a free service, I pay for it with my subscription. The expiration date feature no longer appears so your comments are lame at best. I too am a Mac user and could have plenty to complain about but I don't. That is why I bought the Roku. This is about offering the best possible product that is user friendly and worth every penny. So if your sensitivity level has risen due to the harsh nature of some of the comments left then I suggest you should A. Talk to your cohorts at NetFlix (if in fact you are a NF plant), B. Alleviate your sensitivity with concentrating on those soon to expire titles at the top of your Instant View queue and stop wasting your time on this customer service oriented blog, or C. Pay closer attention to something else and save your condescension for someplace else.

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  45. I had 2 episodes left of heroes: season 1 and now it is gone. I just started watching them last weekend and there was nothing about an expiration date. Very shoddy.

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  46. Can't wait for the Mac support!

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  47. Dear Netflix team-

    You're wonderful. Mac support has been a long time coming and I can barely contain my excitement :) Thanks!

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  48. Sorry giantbluerobot, no connection to Netflix. Just a savvy, satisfied customer who digs the Roku box.

    The expiration date feature continues to work fine for me. If you're not seeing it, maybe you don't have any titles in your queue that are expiring? I'll give you some examples to try from my queue that are expiring: 54, Rain Man and Honey I Blew Up the Kid. Put those in your queue and I bet you'll see dates. If you don't, you should probably contact NF.

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  49. Mac is nice, but what about Linux? I have been waiting for a Linux version for quite a while now.

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  50. I had to shut down my Netflix membership when I moved to Mexico, because they don't service Mexico. That wasn't a big surprise, but still a bummer.

    I was thrilled when I heard that Netflix was going to offer an online service to customers. I thought I'd soon be reinstating my subscription, until I learned that the service isn't yet available for Macs. I'm going to go ballistic if Netflix FINALLY gets viewing up and running for Macs, only to have it be limited to viewers living in the United States.

    And another thing, why is it that everyone is more eager to fault Apple for not releasing their DRM than they are to blame the studios for insisting on DRM in the first place?

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  51. "END OF THE YEAR?? C'mon! Do NOT force me to cancel my membership..."

    Really, you waited this long for a Mac solution, they start (vaguely) stating when it might be ready and then you want to cancel?
    Um, ok.

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  52. I tried watching one of the Starzplay movies and found the quality to be really poor. The other Netflix instant download movies are of quite good quality. If it's a choice between watching Starzplay movies or waiting for the DVD, I'd have to choose waiting for the DVD.

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  53. Heroes Season 1 goes missing?? Arrrrgh! Why no notice or communication on the titles that just disappeared?

    I really appreciate and love the new content...but I'm left with a cold feeling after the titles I was watching went *poof*.

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  54. Condescending "anonymous": We are both correct, the expiration information is still present and you are still annoying.

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  55. Linux (or platform agnostic) please...

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  56. Brent, I represent a software firm that has a codec that loads in Java and can instantly open the Mac market for you. I would love to show it to you. Contact me thru google gmail with this name.

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  57. I've been holding off on getting a Netflix account because of the lack of Mac support. It's nice to hear that's coming soon.

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  58. craig where were you a year ago? :)

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  59. This is great news. Even better news would be an AppleTV or Playstation3 solution. If a real solution is going to be here within the next two months, does that mean a beta should be showing up sooner?

    I'm dying to see:

    Mac support
    Firefox/Safari/Chrome support
    PS3 support
    AppleTV support

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  60. Thannnnk you!!! *hugs and kisses*

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  61. Glad to hear you're working on a mac solution. Please make it compatible with PPC machines.

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  62. I second the last comment... Please don't leave out non-Intel Macs!

    Glad to hear that Macs will feel the love soon.

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  63. When will the Wii get streaming Netflix?

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  64. Your Mac support has been way too slow in coming, but I'm happy to hear that it may actually become a reality.

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  65. Giantbluerobot - you're a major tool.

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  66. Finally a step in the right direction, but this is absurdly slow progress. Two years just to make it work with Macs?! Are we going to have to wait two more for Linux? A streaming service should work in any modern browser on any modern OS right from the start. Everyone else gets it; so why not Netflix?

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  67. AWESOME. Thank you SO, SO much! I love it. I can't wait 'til you have it available on the Mac and on the XBox. Yay Netflix!! <3

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  68. Great, but its no good to me blurry. I contacted netflix and they tell me it’s my internet provider. A little common sense please. Its always worked fine and the other movies work fine. The new stars content does not… and netflix on line rates my speed at the highest on there scale. Frustrating!!!! And it was a 30 minuet phone call trying to find problems with MY computer!! Annoying! If anyone from netflix reads this stuff please see there are people having this issue and please fix it! Thanks!

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  69. This is just amazing. I can't wait for the fall update to be release so i can stop having to connect the laptop to my hdtv. IT will be much more convenient!

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  70. Awesome and as Mac user, I'm stoked. What I'm thinking of doing is getting a Blu-ray player or Playstation 3 to get blu-ray in the mail and get a Roku for Standard Definition content. I don't really watch that many movies, so having the option for streaming video on-demand when I really want to watch a movie is great option.

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  71. Give me AppleTV support and I'll be happy. I don't need another device and I go to netflix to watch things on my TV, not my computer.

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  72. Can't wait to see it on my Mac. Here's another vote for AppleTV support, perhaps through Boxee for starters.

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  73. Like at least one of the commenters above, I canceled my Netflix membership this week. My media center box--the only computer I use to watch movies and TV shows--runs on Linux. Netflix has yet to even acknowledge its Linux customers, much less give them a satisfactory answer as to when their needs will be met. Writing blog posts is not enough, Brent--you need to read the comments as well, and respond to them frankly and directly. Where is Linux support?

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  74. i too hope for ppc mac support. when i bought my new mac i hooked my mini to my hdtv, so i could use it for watching movies via netflix at some time. watching it at a computer is not quite the same, or on my 12" windows laptop like i've done.

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  75. Mac is the way to go. Netflix has seen the light (not silverlight). Even NBC dropped that junk.

    MacSoftwareList.com

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  76. Of course - I canceled my Netflix account today at 11am because of your complete lack of information since 2007 about your Mac support....and 2 hours later you post this...

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  77. Heh - Guess since the economy is tanking and all, that "other" 6 -10% of the market ain't looking all that bad now.

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  78. Actually, putting the watch instantly on the Wii would also bring in some more people....

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  79. APPLE TV COMPATIBILITY!!!!

    I watch everything via AppleTV or my iPod. IF you can't support that, there's no point doing it.

    Thanks

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  80. Rip with Handbrake and watch on AppleTV. Thats the best way for Time-Shifted viewing.

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  81. I recently decided to decrease my netflix subscription to 2 a month because of free video elsewhere on the internet, as well as the technology issue that caused a shipping delay: http://blog.netflix.com/2008/08/netflix-shipping-delay.html

    I chose not to cancel my subscription and was disappointed to find that the credit to my account for the shipment delay was lower than expected because it was based on the change in subscription rather than more reasonably being based on the subscription I had when the error occurred.

    Today when I logged in to my account, the main page said:
    "16 new titles
    in your DVD Queue are now available to watch instantly!
    We've added them to your Instant Queue"

    When I visited my instant queue, I found "Not available with this plan" next to every single one of these movies. I suppose this might encourage some users to upgrade their subscriptions, but it only annoyed me and made me even more set on remaining at the lesser subscription while using other sites like hulu.com for a better--and free--alternative to your watch instantly service.

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  82. Linux support please. I've been a Netflix customer for many years and have been waiting for Linux streaming since day 1. My media centers run linux (other than my XBMC original Xbox), there isn't a Windows or Mac box in my house at all. Please bring streaming to all operating systems!

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  83. As a Mac user, I ask, "which year?"
    Calendar year 2008?
    Some Netflix fiscal year?

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  84. Thanks to everyone who championed Mac access on Netflix! Keep up the great work. Booo on Netflix for taking so long to come up with a solution - also booo on Netflix for pointing the blame at Apple in the FAQ as the reason why it doesn't offer compatibility. It has more to do with their solution provider than Apple.

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  85. Please make the viewer compatible with Firefox! Netflix is the only time I ever even open Internet Explorer anymore.

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  86. Cool, Mac streaming support plus Blu-ray may finally get me to join Netflix.

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  87. The Roku box is the best $100 I've spent in recent memory. LOVE IT. Love it even more now! Thank you!

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  88. I'd be happy to beta test. I give good feedback.

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  89. Awesome job adding all the stars current movies. Adds a ton of value to the watch instantly.

    Keep up the good work!

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  90. You guys a netflix rock! The innovation seen over the past 6 months leaves me stunned. I will easily eat thru my 250GB per month on my Comcast connection. This means that I can go back to basic cable :->

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  91. Wonderful update! I've been waiting for a better selection of watch instant titles. Please keep it up!kh

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  92. Thank you for adding Mac support! I have friends who left Netflix just because Mac streaming was not supported. Glad to see it won't stay that way forever.

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  93. When will Heroes: Season 1 be available to watch online again?

    Contact me with any details on how i can watch Heroes: S1 Online because i would like to watch them online instead of waiting for them in the mail.

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  94. I see I am not the only one to notice that with the add, you removed some good content.

    I was in the middle of my Instant queue,and it is basically wiped out.

    What happened to the content that you had before? Now I have to wait for those DVDs to come up and rebalance my queue.

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  95. Anon who wants to wait for Heroes to be available online.

    1) You do realize that if you just stick Heroes in your queue, you'll (likely) be watching it before it becomes available for streaming again.

    2) How are they going to contact you if you posted Anonymously?

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  96. The new content is blurry for me as well...

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  97. Several posters have mentioned how blurry the new content is and I would whole-heartedly agree. I can't really watch it - it makes my head hurt.

    Also, why did you cut so much of the content that was already available for streaming? Some excellent stuff has disappeared without any real notice... I'm pretty bummed about the whole thing.

    Guess I'll just stick to snail mail - the online streaming just isn't worth it anymore. :(

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  98. I'm excited to see all the new content.

    But, has anyone noticed the bad compression on nearly every new title. My connection will only allow 2 out of 4 dots - so, half quality I guess. This has not been a problem in the past, 2 out of 4 has looked pretty good. The new titles though, are soft and and nuanced colors are lost at this stream quality.

    What's the deal?

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  99. I am still disgusted that there is no Linux support for netflix, its not like its rocket science, its just laziness by netflix. I don't even know why I subscribe anymore, all I do is watch the instant watch now since there are no good movies out and even fewer on the horizon. At least they could throw us a bone and act more like hulu, at least you get HD support and they support linux/mac/windows and anything else that can use flash.

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  100. While I was excited to see all of the new content, I agree that becuase of the very poor picture quality I would be more likely to wait for the DVD than watch these titles instantly. These Starz movies seem to be only a notch above YouTube quality.

    Hopefully that will improve?

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  101. Whomever navigated the deal with Starz deserves a raise. I love the comment from the starz President who doesn't seem to understand that they had just given away the store, When he said he does not think new online services would conflict with Starz’s traditional distribution over cable and satellite networks. “Over the next several years we clearly don’t expect to see people leaving their big televisions and big screens to watch Starz Play. This is a complimentary service,” he said. Yeah okay, keep on telling yourself that.

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  102. I've found so many movies that I want to watch... I don't know where to start. Marry me? =)

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  103. Please also consider AppleTV support

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  104. I like the instant-watching feature, and I use it a lot... but what about
    those netflix users (including me)that have Firefox? iPhones and Playstation 3?
    Thanks!

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  105. This comment has been removed by the author.

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  106. Way too fuzzy, looks like a good thing has been broken. please fix...

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  107. Can't wait for instant viewing on the Mac! Have been waiting for this...

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  108. For those who complained about the shows mysteriously disappearing from their queues, I just noticed that the following 4 NBC series which were dropped from my Instant queue at the end of October have reappeared this morning:

    The Office: Season 3
    30 Rock: Season 1
    Heroes: Season 1
    Friday Night Lights: Season 1

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  109. ^^^
    I should have said "end of September," rather than "end of October."

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  110. You added new content. But you removed content also. I am disgusted. You removed all 5 or 6 seasons of Dick Van Dyke. Several movies from my instant que are now unavailable. It's bait and switch. Now that I purchased the device to watch Netflix on my TV you change the menu on me. I'm going to cancel. And yes I will tell ALL my friends. Nice Going Netflix.

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  111. I can't beleive 42 movies from my instant que are no longer available. Netflix without warning removed them form the available titles. The instant movie titles are the lamest bucnh of B and C grade movies I have ever seen, it's unbeleiveable, and now there are 42 less of my titles than before. I wish I never signed up for Netflix, I want my money back for the Roku Box. You baited me in to buying a box with an instant que that no longer exists. I hope there is a class action suit against you. NETFLIX SUCKS and it's a DISHONEST.

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  112. You said it...."And, for all of you Mac users (of which I am one) we’ve been busy working getting a solution that will allow you to watch instantly on your Mac. So hang in there - we’ll have something for you by the end of the year.'
    Now I'm gonna hold you to it...me and my mac will walk on over to apple tv if you don't meet your own deadline.
    Thanks for your consideration...

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  113. If the quality issue is not cleared up soon. I might just find other ways to get my content digitally. This will undoubtedly result in me dropping my Netflix account.

    Please fix the horrible quality.

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  114. If the quality issue is not cleared up soon. I might just find other ways to get my content digitally. This will undoubtedly result in me dropping my Netflix account.

    Please fix the horrible quality.

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  115. I would simply like a response that shows the Netflix has realized that the Wii exists.

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  116. Observation:
    Besides the instant view movies that Netflix has just provided (which is great) I also notice alot of my current instant queue movies disapearing, for example many of the stand up comedy (Lenny Bruce, Jeff Dunham, etc..)
    Question:
    Why?....
    Will they come back?...
    Salutation:
    Thank You.

    ReplyDelete
  117. Whoever was whining about Firefox support, you can use Firefox to watch. Get an add-on called IETab and add Netflix's site to the list.

    As for youtube and Hulu, youtube's quality sux in comparison and Hulu has commercials, so take 5 minutes and install some extra software (one time). :P

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  118. The blurry problem: the problem with some of the new content (Starz Play) is that they don't have a medium transfer rate, so some players default to a slower transfer rate. If you have a fast connection (can handle 2200kbps) this isn't a problem. If you get a blurry picture, you can force it to the higher bit rate by clicking in the black boarder and then hitting "shift-B". This will bring up the bit rate options. If you select the higher trasfer rate this should clear up the picture (the movie will restart at the higher transfer rate).

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  119. I've tried streaming flash to my Wii and it's a miserable experience -- even the videos on the Nintendo Channel are such sorry quality that I feel they should quit trying until their next gen hardware is released.

    Now a Linux viewer for Netflix' digital libray isn't too farfetched since it's built with Silverlight, isn't it? I imagine the real hitch would be the WMA libraries required for DRM content. Don't hold your breath for non-DRM content, however, as it's taken 10 years for commercial audio content to be sold without DRM and it's likely to take longer for movie studios to come around to the same idea.

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  120. I've streamed video from the nintendo channel on the Wii - no problems with picture quality, even in full screen. Youtube is no worse than on the PC (Which, granted, is not sayig much)... It cannot be an issue of processing power - I refuse to think a $99 Set top box by Roku has more graphics processing power than a Wii (I know that is not true, for that matter) and the internet connection would be the same for both.

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  121. Thank god. I've been a loyal Netflix customer for years. Having newly converted to a Mac, I was annoyed to find that Mac users pay the same rate for fewer options.

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  122. Fix the quality, these are atrocious i'm going to cancel if it continues.

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  123. To jesse1stam:

    Are you serious? They told you it was your ISP?
    I think I've heard enough.

    Does anyone have a suggestion for a Mac user who needs an alternative to this craziness? I'm sure there are quite a few people looking at this blog that are asking the same question.

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  124. quality of these new movies are bad. They are so pixelated - I checked my internet connection and it's pretty fast.

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  125. I wanted to say 'kudos' to the team who entered the information for all the Starz movies. That must have been some task to catalog all that stuff and I appriciate your hard work. Keep it up Netflix! You rock!

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  126. thank you. thank you. thank you. thank you. (mac user)

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  127. Thanks for putting 30 Rock back.

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  128. Good idea but bad realization so far.
    The video quality is barely watchable even on a small screen set; it's all blury. It's much worse that original netflix watch instantly (which was sub-par dvd already) even on very high speed internet. I suspect bad encoding. To make it worse, some movies are streamed full-screen instead of widescreen.
    I don't see video streaming replacing DVD renting anytime soon with that quality. (I won't even mention BluRay...)

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  129. Yeah, we've been promised Mac support before. Announce a date, or else I'll believe it when I see it.

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  130. Netflix seems to have major problems that aren't being addressed. Like many others commenting, I notice that the Starz movies are poor quality. I have a very fast internet connection and regular instant movies are upconverted through HDMI to an HD TV and resemble an upconverted DVD image. The Starz movies, once past the jarringly loud and unnecessary rating page, seem to have audio and image problems. Also, it's laughable that the best and most appealing titles were mentioned in the blog; most of these movies are simply, like someone else said, B and C quality films that no one really cares to see.

    Netflix asks for suggestions because we give it to them for free. That means, they don't have departments for things; they simply ask for suggestions and we willingly give them. Liken this to Apple's user boards, which are unpaid and unsupported by Apple itself, but are often referred to when there's a problem.

    The whole Mac issue is tired. It's obvious that nothing is going to happen soon, and although you say by the end of the year, you say a lot of things that aren't necessarily adhered to, such as the cracked Blu Ray disc problem that's been happening for about the same amount of time.

    Netflix is becoming a company that obviously cares more for it's shareholders than it's customers. This is why we get the run-around and lame excuses when calling (only calling, no email support) with concerns and problems.

    I've personally called nearly 20 times to report damaged Blu Ray discs and to suggest better packaging. I even went as far as to file a formal complaint with the Postal Service. What I get on Netflix's end is countless excuses and very poor acting (oh you have....really?) like your representatives have never heard of such a problem. Give me a break.

    Some of these users that have commented have great ideas, and we all seem to be having similar problems. So why not fix them, cut the excuses, and give us what we're paying for.

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  131. I want to thank Netflix for adding the Stars content as well as the CBS and Disney content. You have made my Roku device even better and I'm completely addicted to your service. I am very please with everything about Netflix so far and that includes the nice folks on the other end of the phone in customer service and technical service.

    Thank you sooo much!!! You are doing a great job!!!

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  132. Thank God!!!! Finally I can put my Roko to good use.

    And I hope that they're not lying about working on a solution for Mac users. I'm tired of not being able to get the most out of my Netflix subscription.

    We'll see!

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  133. Please fix the blurry Starz instant movies. They are unwatchable. The other movies are fine and my internet connection is fine.

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  134. list just keeps growing! only thing you need to own is PS3 and MAC support..come on, almost there!

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  135. Please tag the Starz movies' icons, so I can avoid clicking on them. Their picture quality is unwatchable.

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  136. I posted a positive item on the Starz deal. I have changed my mind now that I have attempted watching one. I along with many people here are wondering why in the heck they are so blurry? If this cannot be fixed the deal was utterly worthless. I wish I didn't sound so ungrateful, but I also cannot imagine how this past the smell test of quality offerings. You, NETFLIX, shoudl post something addressing this issue, such as will it be fixed or not?

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  137. Not experiencing any blurryness issues with the Starz selections here, but I am having problems with the expiration dates. This has nothing to do with not noticing the date - the date sometimes simply does not appear.

    I am very aware of the expiration dates in my queue - I check it nearly every day and shuffle the soon-expiring movies to the top of the list. Sometimes movies disappear from the instant queue and move into "Saved Instant" without ANY warning.

    In the past 3 days, I have lost instant access to "Jimmy Carter: Man from Plains" and "I Have Seen the Future," neither of which had visible expiration dates.

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  138. This makes "Watch Instantly" even better. Now if you guys could come up with an agreement with PS3 or Tivo, I'd be set. I love to use either of those pieces of equipment I already own, instead of shelling out another $100.

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  139. Starz Quality.

    Great that you've added the new Starz Content.

    Too bad the video quality is generally horrible. Very bad digital conversion.

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  140. I agree, the old Watch Now content is great, the Starz content is too soft and blurry...

    As for the OSX support. Has no one else watched the Microsoft Silverlight demonstration by Netflix showing support on any platform? That was a year ago. Lets go, MAC support already. geez...

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  141. netflix is down for how long?

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  142. Thank you for doing whatever it is you have to do behind the scenes to make deals like this. We really appreciate the work. It is decisions like these that solidify your customer base and make people like me happy to call themselves a satisfied customer. Thank you.

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  143. I just got a Roku, and watched a couple of minutes of some films. The Starz contents seems ok to me. Of course, I am watching on an older TV. so maybe that is it. I am happy with it. The Roku was so easy to set up.

    I would love to see subtitles. My husband cannot seem to understand even the slightlest accents without subtitles. I just put a bunch of foreign films on the queue, so maybe he will be ok.

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  144. This comment has been removed by the author.

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  145. This comment has been removed by the author.

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  146. I think it is absolute BS that you would increase blu-ray rental prices especially when 1) only 6 of the 36 movies I have in my Q are even available on blu ray, keeping in mind how spaced out they are, 2) your competitors arent charging the extra fees. Bye netflix

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  147. I tried three seperate titles lst night and the quality was so poor I gave up. Only afterwards did we realize that these were all Starz movies. The qulity was so bad, I will not try another Starz movie until they resolve this issue.

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  148. Nice job with the Blu Ray price increase! Really smart to give people a reason to leave your service in this economy. Wake up. There isn't a lot of brand loyalty out there, and switching services is pretty easy. Equally inane is to do it when Blu Ray discs are coming down in price. They are getting cheaper. Mail costs haven't gone up and Blu Ray discs don't weigh any more.

    This is greed at its best.

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  149. Oops on the blueray. I've already begun shopping around to different services now. Logged in from work to cancel and make sure I wasn't sneakily charged.

    Thank goodness my phone warned me of this crazy change.

    Cheap excuse that is just not believed.

    I bet there's ocean-front property in Iowa you're wanting to sell us too...

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  150. When will we be able to get a date on teh release of the XBOX plug-in for netflix?

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  151. Please, please, please fix the Starz Play quality. Please.

    Did I say please?

    I really love Netflix, but the quality of these Starz movies is awful! :(

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  152. Ihad a problem with watching movies tonight due to an computer update. After calling tech support I just want to say Annabelle in is fantastic.

    Personable, very intelligent, knows exactly how to communicate the answer to your needs, and an obviously happy employee of Netflix.

    In a very short phone call she was able to build confidence in finding a soloution and instantly succeeded in doing so.

    I have only made two phone calls to netflix for tech support that I can remember and both times I was lucky to get Annabelle on the line.

    The person that hired Annabelle had great insight. An awesome efficient tech experience, how often can you say that?

    Steven C

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  153. Oh THANK GOD!

    It's about time watch now became available to Mac users. I've been waiting for this for a year now! I installed windows via fusion JUST so I could watch movies on netflix.

    Beware... a LOT of people will be very pissed off if this doesn't come to fruition by year's end.

    Again, thanks for finally getting this done.

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  154. Thanks so much for getting it set up to view with the Mac!! This is the only reason I am even considering running windows on my Mac... to watch netflix instant! Ha Ha.

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  155. I came here to post that I would like instant HD video (WITH HD AUDIO) content but it seems like everyone else here beat me to it.

    I am probably an "extreme" user in that I have a PC hooked up to my reciever and HDTV, so I doubt you will meet my "enthusiast" needs - but it would still be nice! Hell, if you offered as many movies online (in HD) as you do by mail, I would opt out of the mail option all together.

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  156. Any chance of supporting Tivo for instant watching? Don't want to buy another box that goes on the internet and streams content to T.V.

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  157. Just make a content agreement with Apple that will allow Mac users to have Netflix content on iTunes. Much easier, faster, and more convenient.

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  158. Hallelujah!

    My Roku box has been gathering dust waiting for something like this. Noe there is starting to be some content worthy of it!

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  159. I've had Netflix for 7 years and Roku since it first came out. This has been the only service I can think of that continues to improve each year. With Roku I have enjoyed many movies and shows, as well as children's content for my sons. Thanks to the deal with Starz, the amount of movies/ shows in my queue have increased to about 90 and will be going up weekly. I am wondering if Netflix is looking into building files for these movies within the queue. For example, I can keep any comedy's in a comedy file and drama's in a drama file. That way it does not take as long to cycle through to find a program. Right now I have adult programs in alphabetical order and then children's material after that. Just a thought. Thanks for continuing to improve this service.

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  160. Thanks for the great new selection of movies!
    But any chance of improving the kids choices? The kids instant viewing is really...UGH
    There's very few decent choices for the too-old-for-Wiggles but too-young-for-Hannah crowd.

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  161. Netflix:
    The STARZ option is a good thing. The image quality from the STARZ feed is NOT. Looks worse than YOUTUBE! MTF

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  162. QUEUE SORTING FEATURE NEEDED: I use the Roku system and have over 100 movies in my Instant Queue. I'd like to sort the movies by clicking the column headings on the Instant Queue website page. Sub-sorting within a sort would be even better: Ex: I'd sort by Genre and then alphabetically by Title OR perhaps by Genre and then by Star Rating. I have too many selections to drag & drop or number individually.

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  163. I have just joined as a friend of a mac user. I have just cuddled up in my pj's to watch instantly and found that because I am a mac user I cannot. I am so so so so so so.... well you know what. I have spent my life waiting.....I am, well ready to quit before I get started with this.

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  164. Hitting SHIFT+B to improve the quality of Starz movies, like Anonymous suggested on Oct 3, is an excellent solution.

    1.) While *not* in full screen mode, click within the rectangular grey border containing the movie title (below the navigation bar).

    2.) Hold down SHIFT and hit B. A bitrate adjustment will appear at the lower-right corner of the screen.

    3.) Adjust to 2200Kbps.

    You may want to let it buffer a little bit before beginning playback.

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  165. Welcome to the great new Netflix feature, Drive in movie theaters free to ALL netflix members! The one catch is you have to drive a Toyota to get in. That shouldn't be a problem, since Toyotas are the best selling cars in America.

    You could always borrow a friend's toyota, I'm sure they won't mind (PS they can't come along its meant for one person viewing). OR use a company car during work hours, or rent a toyota.

    Like someone said last June, Appeal to mac users sense of fairness and offer us discounts. I know you have been keeping track of who uses their Watch Instantly accounts, and probably even who has tried accessing it and can't, so it shouldn't be too hard.

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  166. While we are enjoying our membership whichoriginally came to us as a xmas gift from our grandson I have been tring to find the original TV series with David Caruso, when I enter his name as search I get thousands of suggestins and nothing close. Wish I would remember the name but I believe it was the cop show after NYPD BLUE. aNY SEARCH SUGGESTIONS? Particularly like the feature wherby I can change our mailing address.

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  167. Awesome! I've been a Mac user since 1989 and I'm pretty well known all over the world. I commend you for supporting Macs. Looking forward to Instant Play!

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  168. It's about time! This is good news for someone who is both a Mac and Firefox user. However, the whole thing still leaves a bitter taste in my mouth. While I understand that Apple's DRM is the issue and Netflix would obviously offer Mac viewing if they could, I still feel a little cheated. WHY SHOULD I HAVE TO PAY FOR A SERVICE I CAN'T USE? Sure, I guess technically, I could log onto a friend's PC for Instant Viewing, but I doubt I'd ever bother. I can't afford a Roku player, nor would it work in my dorm room, anyway. I don't want to mess with Boot Camp or Parallels. I left Windows and switched to a Mac for a reason.
    I think until Mac users are able to Watch Instantly, we should have the option to pay LESS because we can't take advantage of any instant movies. Either that, or, we are acknowledged and given some kind of a credit for having missed out for SO LONG. Netflix's customer service is great and has always been quick to respond, helpful, and generous when there has been some kind of mailing or technical difficulty. It's a big part of what I love about this company and what keeps my business. That's why this whole Watch Instantly issue is so utterly frustrating. It's very un-Netflix like to leave a large group of costumers out in the cold for such an extended period of time with no acknowledgement other than "Sorry. But, hopefully someday."
    Mac users are loyal customers, too. I think we deserve both quick results and some kind of compensation.

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  169. Please hear your consumers. The "Watch Instantly" Mac issue is a big one. Please solve this problem sooner than later. It's a deal breaker for many of us. I'd be willing to bet money that more than half your employees have Macs at home. This should be an easy fix. Please fix it.

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  170. I like Watch Now (when it doesn't badly crash my Windows XP ThinkPad), but until it hits the Sony Playstation 3 (PS3), it will be little more than a curiosity for me. I have way too many boxes and will never buy a Roku, even if it were $50. It is quite a nice toy; but I have too many toys already that do all of the same things.

    My PS3 is one of the best multimedia devices out there, and that you insist on exclusivity with Microsoft's shoddily constructed, noise-tunnel XBox 360 is extremely disappointing (speaking just of its poor quality hardware; maybe of the games are quite decent, and better than many PS3 games). And for XBox 360 customers, if you don't need XBOX Live GOLD, it isn't that great a deal...you have to renew every year. The Roku is a better deal and doesn't sound like a vacuum cleaner.

    I do plan on upgrading my Tivo to a HD unit soon--at least strike a deal with them, though I feel PS3 is a much better match, along the lines of what you did with LG and its Blu-ray offering. But just XBOX, LG and Roku? Puhleaze... I thought you wanted this to be available as widely as possible?

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  171. What gets to me is that your 'Netflix player' runs on Linux, as does your website...so you recognize it as far more reliable than Windows, and yet you wont allow Linux uses to watch your instant video's. Sad, in my opinion.

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  172. Have known about Netflix for some time, but first time visiting site. Lots of movies to pick from.

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  173. Seems like the Starz movies are not yet ready for primetime.

    Image is very soft. For example, I was unable to read the credits at the end of Wild Hogs on my 8 foot screen using a HD projector. The same credits are perfect when played on a regular DVD (not Blu-ray).

    I played the movie from my Compaq 8510W laptop, which has a widescreen and HDMI. When I play the movie using only the computers screen, it will play fine. But when I connect my projector to the HDMI port, the movie would only play at 1024x768. All other resultions - higher and lower would hang the PC. I found a blog that indicated that this is a DRM issue - but I would expect a message rather than see the computer hang. Other video S/W properly handle the DRM recognition of a projector.

    And the aspect ratio was way off... the movie was clearly edited for 1.33:1 mode, yet was stretched as if in widescreen mode.

    Non-Starz intant movies work fine, as do other viewers such as the flash viewers from ABC, CBS, etc. All of which have worked for many months now, and play (up-res'd) at full 1920x1080 HD mode, with proper aspect ratios.

    Please fix your viewer.

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  174. This comment has been removed by the author.

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  175. Sorry, only anonymous because I don't have an account...

    I use Firefox and don't have a copy of Internet Explorer.

    Does Netflix support Firefox? I have seen something about the IE toolbar plug in but it is not clear whether this simply runs IE inside of Firefox, or whether it works without requiring Internet Explorer on the system (which I don't have).

    There appears to be no information on the Netflix site about how to do this - the site seems to still say that Internet Explorer is required.

    What discount does Netflix offer if one does not have the capability to make use of the instant watch feature when using Firefox? As another anon said, it certainly is a big ordeal to install DRM software on a PC - sound card drivers no longer work, media player is involuntarily upgraded, etc.

    It seems to me that if DRM is the issue, then this is only going to steer people away from Netflix and into more illegal methods of obtaining movies.

    So, for the time being, I don't mind getting DVDs in the mail, but I think that it isn't fair for me to pay the same as someone who using the instant play, especially since it requires special software to work.

    Who at Netflix can I contact to discuss this?

    Larry
    lt@westnet.com

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  176. I love my Roku and Netflix "Watch Instantly" Thank you thank you thank you!

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  177. I recently got the Roku netflix player, and I Love It!

    No waiting for new DVD's, no damaged DVD's, no rummaging for DVD's in my house, no fiddling with envelopes and the post office. This is a much better way.

    But, please make my entire queue available to the device. This would make it SO much better. Please find a way to do this.

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  178. I actually just signed up for netflix in anticipation of being able to watch movies over Xbox Live, but then I went to your website and found browsing movies sucks. I couldn't find "Iron Man," which came out a month ago, even though I search for it nine ways to Sunday, including using the new releases scroll function. It only came up when I typed in its name. That's great; but, as I need a reminder of what movies I told myself I wanted to watch, I want to be able to find movies that might interest me. I knew Iron Man did, but I couldn't find it (or any of the other ones I can't quite remember the name of). Thus I canceled. Whoever thought of that side scrolling thing is... well, I'm canceling. It took too long to scroll through that piece of ... only to not find any of the movies I was looking for. Can't list them all on one page, huh? Had to do something fancy (and useless)? I even called customer service to see if there was a way to find Iron Man, etc. Even they couldn't help me. I was a member for 15 minutes; I will not be back even with the idea of watching over Xbox Live. What a waste of time!

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  179. This is definitely a plus the my existing service. Now it PS3 support could be incorporated into the next level of PS3 firmware update, I'd be extremely satisfied. To improve on other devices that I have for viewing HD content, adding the ability to allow TViX HD Media Players to access this queue.

    Great service and good to see your latest advancements in allowing customers access to your content through various mechanisms.

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  180. With the flurry of high quality applications developed for the Mac in the past few years I am curious what is delaying your delivery of instant viewing on the Mac. Hulu, Joost, iTunes have already delivered. Keep trying.

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  181. Good article, very wide ranging.

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  182. I'm a new Netflix customer and have watched only one movie instantly on my PC. Windows XP, through the IE browser, with the Netflix software. According to my internet provider, my downstream speed is about 1.5 Mbps. The Netflix movie hung up and jerked when I watched it online. That was in "tiny" vision. Full screen, it just hung up.

    Now tonight I went to Hulu.com and watched an old TV show. It was perfect. Yep, there were two brief commercials, but the video never stalled once. Why can't Netflix do as well? I'm sure my experience would have been better if I had faster broadband, but I don't want to up my monthly internet fees just to watch Netflix. If Hulu.com can give me smooth video (and just fine fullscreen), and CBS.com can do it, it seems to me Netflix could do it, too.

    -Indiana viewer

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  183. thanks but i'm avoiding any starz titles until something is done about the horrible video quality.

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  184. Does anybody know when will nflx go international?

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  185. I've run Netflix Watch Instantly from Boot Camp and really like the service, but would love to be able to run it from MacOs so I don't have to reboot. I will gladly volunteer my MacMini connected to a Sharp HTDV and surround sound system if you are looking for candidates to beta test the software. Anything to get this sooner rather than later.

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  186. Still waiting for Firefox support. If this service is going to be continually locked into one browser, then I'm not interested.

    IE Tab is not a real workaround. There are no tricks involved; you ARE still using IE, with all it's risks. If you don't have IE installed it won't work.

    I understand the issues of DRM, but it seems big business always wins out against customer choice.

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  187. I've been trying to wait patiently as a Mac user for instant watch, however Audible.com figured out how to play nicely with Apple and iTunes - what's the problem with NF?

    Is it money?
    Is it programmers?

    Just as people wanting BlueRay should pay more - if I as a Mac user need to pay more for instant streaming - let's get on with it, already.

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  188. Please Add Puerto Rico to this service, is the only thing missing for me.

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  189. Respponding to Jon's comment...the XBOX 360 has an extremely loud power supply when you're playing games but it is a lot more quiet when playing plain video or high def.

    I've been experimenting and i don't think the power supply fan even turns on for video. But it is crazy loud when I'm playing halo3

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  190. I FINALLY upgraded to a next gen console. The 360... WHY? because on Nov.19 I can stream my netflix acct. I already do it via a PC attached to my TV, but now that PC can go in another room. And once I got the XBox 360? I had to get a New HiDef TV.

    XBOX 360 w/ $50 discount from Dell - $250
    42' Vizio 1080p - $899

    Well done Netflix.... well done! Now if you ONLY STARTED CARRYING GAMES TOO!!! (Gamefly is too slow!!)

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  191. By the end of the year for a mac solution, come on... Amazon is doing it,

    I am truly thinking of canceling my membership if this mac promise goes unfilled once again for another year.

    Please for your stock prices stake, fix your mac problems!

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  192. I'll be rethinking my netflix subscription if the OSX support issue doesn't get resolved soon.

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  193. As a Mac user I have waited patiently for NF to provide Instant Watch for the Mac. I will not wait beyond the next month. I can use ITunes for less than I am paying NF for the amount of current entertainment I get.

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  194. It's absurd that Mac users have been paying the same price as everyone else, but getting less for the money. It's like a penalty. Do we get a refund for this Mac tax?

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  195. I understand why Netflix cannot provide the "Watch Instantly" feature to Mac users, but, why does it offer this service to those users?

    I appreciate that the service may be available by the end of the year, but, until then, it's been annoying this past year to repeatedly see the offer appear on my screen. Can't the company remember my OS?

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