Thursday, September 11, 2008

"Long Wait" Queue Hiccup

Hi, Kevin McEntee here. I’m in charge of engineering for the Netflix Web site. We had a hiccup on the site today. For about 2-1/2 hours, from about 11 a.m. to about 1:30 p.m. Pacific time, every movie in everyone’s Queue showed “Very Long Wait.” This was caused by a change we made in our database yesterday that inadvertently impacted the whole site today. Shipping, receiving and Queue adds were not affected. There was no connection between today’s event and the hardware issue that prevented Netflix from shipping DVDs last month. We’ve added more circuit-breaker and audit protections in the system to protect against this from happening again. In short, nothing happened today except some confusion about when your movies would be available, which was quickly corrected.