Friday, August 15, 2008
End of Week Update
It’s been a long and challenging week, but it ends on a positive note. Today we shipped from all 55 Netflix distribution centers across the U.S. More than three million DVDs went into the mail, including roughly 95 percent of orders backlogged from Tuesday through Thursday. And the balance of backlogged orders will mail on Saturday. Importantly, all of us at Netflix want to offer special thanks to the scores of members who called, emailed and posted words of support at a tough and humbling moment for our company. Apologies to all once again and thanks for hanging in there with us.
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413 comments:
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October 15, 2008 9:58 AM
«Oldest ‹Older 401 – 413 of 413 Newer› Newest»A week of lost service my ass. Not only were dvds missing from my queue I have still been reciving my dvds late. I have the 2-at a time plan but I have only been receiving one dvd at a time. And when I try to get some help from customer service they tell me to wait two more days for my dvds. Well I waited and 4 days later I still don't have it. A 15% discount is to low for me.
I also returned a movie last monday eve and thought I would have a new one mailed Tuesday or Wednesday. I did get one finally Saturday. So for days without or delayed I get 15% off and that is it??? While customer service was very nice I told them they should give a free month or else let everyone have three extra dvds shipped. Was told it would go to suggestion box. Have never heard a word from Netflix, even when my dvds were delayed, didnt get a explanation until I called and inquired. And they are giving us a discount when they are actually just not charging us for the days we didnt get service. So therefore nothing is compensated or done by netflix.
I dont understand i had a tiny burp in service and now everything is fine. I think some posters are lying for a refund percent bump!
"I dont understand i had a tiny burp in service and now everything is fine. I think some posters are lying for a refund percent bump!"
Oh please....everything is fine and dandy for you, but there are 8 million Netflix customers, a portion of whom have not had the bug fixed. I can think of better things to do than screw Netflix out of another $2.50, I just want ALL my damn movies to arrive in a timely manner again....
I don't personally think that anyone is lying. Maybe playing up their 'Pain & Suffering' a bit, 'cos .... you know ... we're talking entertainment here, not frickin dialysis.
And why don't I think they're lying? Because while I and 2 of my friends have only had
minor problems, several of my Netflix 'Friends' have experienced many of the disruptions described above - it's just that their responses, with one notable exception (and you know who you are!) were rather more "well, what'ya goin' to do?"
But since only people who feel strongly about something generally bother to blog, the polarized viewpoints are perhaps inevitable - dispiriting as some of them are to read, on both sides of the fence.
I think a good solution would have been to ship an extra movie from each affected customer's queue. In general, I have experienced very good service with Netflix, and I figured the company would offer a substantial "sorry this happened and thanks for not canceling your service" to affected customers with something more substantial than a 15% discount. It just "feels" chintzy to me and probably to many people. Maybe a free upgrade for a month to a plan that allows more movies at home would have been a nice apology gift.
Keep up the great work!
I just came back to netflix after a year or two absence. The streaming movie option looks awesome, but I am unhappy that Netflix is not supporting MAC's and Quicktime. What gives?
Hi,
I work at Slate Magazine. We have an article up today asking readers which Netflix rental they've kept around the longest. We're posting responses next week. Thought you might like to know.
http://www.slate.com/id/2198844/
Hi there,
I'm an editor at Slate. Last week we published a piece called Land of No Return, on the Netflix rentals people never get around to watching - the ones that just languish on your coffee table. This week we published a follow-up, with the results of a reader poll on the topic. Hotel Rwanda was the big winner. I thought you might be interested in taking a look...
http://www.slate.com/id/2199365/
Best,
Juliet
Great article, Juliet - thanks! I tend to research assiduously before queueing a movie, at which point I feel I owe it to the film-makers to devote the requisite 1.5 to 2 hrs of my life to their movie in recognition of the 1.5 to 2 years that they spent making it. But that doesn't mean that - even as a recovering European cinéaste - I didn't fast forward (a scurrilous practice that's surely worthy a follow-up article?) through much of 'Baraka', the legendary Akira Kurosawa's 'Dreams', and -- may I be forgiven, but shouldn't be -- 'Werckmeister Harmonies'. But most of the ones you mentioned I'm happy to have inhaled without so much as a bathroom break - so go figure!
Sorry, should have read "....the ones that John Swansburg mentioned..."
I have been trying for weeks to access my account. I keep getting the message that I need to enable cookies. I have done everything to enable cookies. The only thing different is that I have Verizon Wireless internet connection now. Help!
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