Friday, August 15, 2008
End of Week Update
It’s been a long and challenging week, but it ends on a positive note. Today we shipped from all 55 Netflix distribution centers across the U.S. More than three million DVDs went into the mail, including roughly 95 percent of orders backlogged from Tuesday through Thursday. And the balance of backlogged orders will mail on Saturday. Importantly, all of us at Netflix want to offer special thanks to the scores of members who called, emailed and posted words of support at a tough and humbling moment for our company. Apologies to all once again and thanks for hanging in there with us.
413 comments:
«Oldest ‹Older 1 – 200 of 413 Newer› Newest»Forget all those whiney haters. You guys did your best. You deserve praise for getting through it, not hatred for having some hiccups.
Ditto to anonymous. I love your service. Stuff happens. You have a great product, and there will be a glitch once in a while. We didn't die without "Rambo" for three days.
Regards.
Some movies in my queue have disappeared. This has been very frustrating.
I think giving us a 25% credit would be a better show of appreciation for a week of lost service than 15%.
I think you guys need to learn how to add. by the time the movies reach us it is going to be a week with no service...that is 1/4 of a monthly service...so it is more like 25 % ... oh and we know technical things happen, but i question why the message says one thing and a CSR says another...COMMUNICATE PEOPLE...and dont jerk us around...
People who voice legitimate concerns on the bungled handling of the outage in a civiilized manner are "whiney haters?"
I guess those who shower praises on Netflix would be "corporate brown-nosers."
Now that it appears the queue issue is resolved, why do I have a movie that shipped today and another scheduled for next Wednesday?!? That is completely Unacceptable.
Please....
you guys want your cake and eat it to...only 15 %, if you cancel no pro-rated membership fee..you are all heart...so you win both ways...I wonder what blockbuster's policy is....I need to check...
Goddamn you people, the queue isn't accurate yet. Give it time to update itself.
this is not what the contract stated when you took my money...idiots...i want more than the entire 15%...that is not even 3.00 for losing a week service...
I was very disappointed when I did not receive my usual weekend movies. I would really appreciate a free movie added to my account for being a good customer that received no movies. Credit my account a free movie.
I am not giving it time to do anything...you would be the first one screaming if it had been a billing problem...its the same thing...you just lost money idiot
Yes, Mr. Free Movie, demands are a good way to get what you want. Signing your post "anonymous" really tells Netflix who you are too. /sarcasm
Anonymous said...
Forget all those whiney haters. You guys did your best. You deserve praise for getting through it, not hatred for having some hiccups
you are a dumbass....
it shouldn't matter who posted what..they still know who they hosed...send out an extra movie from the list...DUH....
"I am not giving it time to do anything."
Looks like you really don't have a choice?
I wasn't disappointed....I am PISSED...THANKS FOR SCREWING UP DATE NIGHT...
oh and don't think they don't know who we are the IP ADDRESS is there...
this is not what the contract stated when you took my money...idiots...i want more than the entire 15%...that is not even 3.00 for losing a week service...
What "contract" are you reading? According to your subscriber agreement you're not entitled to a credit at all.
Looks like you really don't have a choice?
YES I DO...if my movies are not here tomorrow, I go to blockbuster..I see a choice here.
You're right. Netflix, monitoring the message boards in the middle of a crisis, will find your IP address and immediately credit your account for a free DVD because you told them to. My mistake.
"YES I DO...if my movies are not here tomorrow, I go to blockbuster..I see a choice here.'
Fair enough.
no, no credit, but am told the movie ships out in 1 to 2 days...my friend, I have been waiting since monday...so they don't need to dick anyone around with the 2.80 cents...
you don't know much about computers do you
"I wasn't disappointed....I am PISSED...THANKS FOR SCREWING UP DATE NIGHT..."
This was your **date** plan? And you couldn't come up with an alternative that was at least equally as exciting?
who said anything about immediately?...and who says they won't look at this AT ANOTHER TIME TO SEE HOW CUSTOMERS..have handled this and maybe if there ever is another problem will use customer input...
yea, date night with spouse and 3 week old...got a problem with that
"oh and don't think they don't know who we are the IP ADDRESS is there..."
Try a tinfoil hat, that might help protect you.
"who said anything about immediately?...and who says they won't look at this AT ANOTHER TIME TO SEE HOW CUSTOMERS..have handled this and maybe if there ever is another problem will use customer input..."
True, but I would be really surprised if they added anything more to the pot after already promising something else.
I had no inkling there was a problem at netflix until I received an email today...movies I had returned last week were just 'received'?? 15% for a week of no movies is definitely insufficient, regardless of whether you are whiney or not. This is a business, we expect a product for payment. Point is our credit cards will no doubt be charged on time.
It's Friday, a rainy weekend ahead, bored kids and NO movies. BUt worse no explanation at all about the source of the problem and THAT concerns me more. It's not about being whiney, I am concerned about hackers, identity thieves and so on. NETFLIX: IS there anything we need to know that you're not telling us??? The truth always comes out so I think if somebody is not being honest now's the time to tell the customers what the heck is really going on. Has anyone emailed the company asking this, and if so do they answer?
thanks
"Try a tinfoil hat, that might help protect you."
Way ahead of you. Already got the cloaking device up and running.
maybe, just maybe, we enjoy our movie night...maybe , just maybe, this is part of our schedule with the new one...but wow, I guess you are not having such an exciting Friday yourself...SINCE YOU ARE ON HERE POSTING...
"It's Friday, a rainy weekend ahead, bored kids and NO movies."
Sephora? Do you have a cloaking device on too?
the point is, they have saved thousands by not having to ship out for days...you could have already returned the movie and have a new one out again ...
and why make fun of someone for how they spend their date night..or for an opinion they have on why anyone is here...you people are sad..
They pay per envelope? I was under the assumption they just had some bulk mailing contract or something ... My bad.
Later people, Netflix just lost a long time customer...I am gonna take my self to the video store, and grab a bite...then I am going to go online and check out blockbuster...I bed a new customer saves more than 15%
"...THANKS FOR SCREWING UP DATE NIGHT..."
"yea, date night with spouse and 3 week old...got a problem with that"
And you let the absence of a DVD in the mail SCREW IT UP? To repeat, you couldn't come up with something equally as exciting?
Or are you
catastrophizing just a wee bit? I would understand if you were, it's the theme of many of the postings.
not hatred for having some hiccups.
that is stupid...
excuse me I guess I jumped into a private chat session?? whoever you are, why did you quote me re rainy weekend and bored kids? and what the hell does Sephora mean? what is your problem exactly?
again, can anyone give me more info on what actually happened at netflix?
If you use Windows Server for your network Netflix Shame on you. This is the second year in a row you have distribution problems. Switch to Linux and you will solve the problem. Linux is more stable and does not need so many updates.
And you let the absence of a DVD in the mail SCREW IT UP? To repeat, you couldn't come up with something equally as exciting?
You know you are a dumbass...nope, she wanted the movie for a reason..one that you could only wish for....
"again, can anyone give me more info on what actually happened at netflix?"
Maybe you know this, but the rumor is that they performed an update on their database and it screwed stuff up. Something like that.
And you let the absence of a DVD in the mail SCREW IT UP? To repeat, you couldn't come up with something equally as exciting?
Or are you
catastrophizing just a wee bit? I would understand if you were, it's the theme of many of the postings.
you live with a house full of cats don't you...brush your hair, put on some makeup....there is someone for everyone...even ugly people
I haven't heard what the reasons are. I am with you and I am concerned about my private information.
I'm just glad to see ya'll are back up and running and it looks as though the movies in my queue were not deleted so thats a plus for and thanks for keeping us informed through out the whole ordeal.
Thanks for the great service you provide
THANK YOU somebody for answering me, I did not know anything about their problems, data base or otherwise. But you said 'rumor' so again I ask, has the company not yet come forth with the exact nature of this problem? thanks for answering me civily.
PS to the jerk who keeps harassing the married guy with the new baby-what is YOUR problem? Leave him the heck alone will you. Have you had a newborn in your life? Sometimes date night means staying home. You don't know about his life, I assume? So why not stick to the topic here, please and stop being so dang mean huh?
I was told it was with the shipping
thats not a jerk, its a cat lady
"But you said 'rumor' so again I ask, has the company not yet come forth with the exact nature of this problem?"
I have just browsed a few techie sites during the past few days and there are some theories on what happened. I'm not that advanced of a user so I don't have one of my own, but that's basically the gist of them. If Netflix has said something about it, I haven't seen anything.
I find it strange. I called and was told first they were sent out today then was told by the same person that not all of them were sent out.
I wonder if I should keep an eye on my billing.
I called today to se why the 3 dvds that were scheduled to be shipped this last Tuesday wasn't. Didn't hear about the problem until I got a custeomer support agent on the line.
Now if you can come up with a better way to ship the dvds in the nail so yhey will not get damaged during transit that would be a help! Have had several dvds arrive brokrn.
"I find it strange. I called and was told first they were sent out today then was told by the same person that not all of them were sent out."
***Today we shipped from all 55 Netflix distribution centers across the U.S. More than three million DVDs went into the mail, including roughly 95 percent of orders backlogged from Tuesday through Thursday. And the balance of backlogged orders will mail on Saturday.***
Don't bash on the CSR people too much, they're just the middlemen. But yeah, I think everyone will be awaiting their billing statement.
Hoooooraaaay!! my que was updated, wait a minute, one movie shipped today and two are being shipped next Wednesday, what's up with that. That will make it over a week since I returned my last movies.
Well rainy days with the kids, movie with the wife or just for something to do this sucks.
And to the heartless thing over date night. Why are you on here this evening? We are all on here because we have nothing to do now. It saves money to watch the movie at home.
sorry cat lady, my sympathies. Its a lonely life I bet.
Hey person with new baby, congratulations.
Anyone-does netflix check emails from customers and is it even possible to communicate with anyone there? Is there a website with a more specific explanation of what happened, not rumors?
CSR'S are not being bashed. They just need to know what they are talking about.
Everyone that is complaining about delays in the mail, I think you are all forgetting the most important 3rd party here.... The post office. If you sent it last week, how can you be absolutely sure that it was not the post offices fault for not delivering the DVD till today or yesterday?
Are you going to stop the post office for losing your important letter. If you send a check in the mail and it does not get to the payment center in time, are you going to blame the payment center for not posting it in time? Maybe you should stop using the post office and complain the poor service since you are paying for their service and expect them to be flawless, and yes, you could consider the government a business in a way.
Everyone is thinking that when you send it, it somehow immediately gets to Netflix, but of course thats impossable.
This is the first time that I have ever encountered shipping/receiving problems in my 8 years with Netflix. As I stated in one of my other posts, I have had some DVDs lost in the mail and Netflix has been very cooperative by not suspending my service when I explained the situation and informed me the best way to handle it.
tanner said...
I'm just glad to see ya'll are back up and running and it looks as though the movies in my queue were not deleted so thats a plus for and thanks for keeping us informed through out the whole ordeal.
Thanks for the great service you provide
come on confess...you work there don't you brown noser
"Anyone-does netflix check emails from customers and is it even possible to communicate with anyone there? Is there a website with a more specific explanation of what happened, not rumors?"
Same person, here. You know, you used to be able to e-mail Netflix but I think it's phone only now, unless I'm mistaken. And as far as an explanation, the head honchoes have not said what exactly happened ... so all you have are rumors at this point.
What an incredible bunch of losers you all are. Get out of your mom's basement, get some fresh air, cut back on red bull and get a grip. 5 days tops without a DVD, your are getting value back. The screwup probably cost netflix far more than you lost not being able to watch True Lies one more time.
-- Corporate Brown Noser
not to entirely change the subject but I looked at the instant viewing movies as an option for my kid and is it just me or are the selections really dismal? The choices are really dated, kind of lame actually. Anyone know if they will add more current movies? Anyone try blockbuster by mail yet, and if so what do they charge per month?
"CSR'S are not being bashed. They just need to know what they are talking about."
Since things seem to change by the hour for us, the customers, and things probably change every five minutes for the CSRs these days ... I think it's fair to cut them some slack ... Probably best to take up any complaints you may have after the crisis is over and they are more receptive, no?
Your CIO should be fired. Software problems of this magnitude at this day and age are unacceptable. I cannot believe you have written your own systems! Good grief. This is the 21st century. You are now reaping what you deserve.
In business, IT support never go, figure out what the problem is then fix it, that will delay things even further, they will fix the problem first then re-evaluate what actually happend and then see what they can do to prevent it from happening in the future. Some things are unevoidable, for example a key server going down because of some hardway. I have seen it many times that a server looks to be running great, but then that one reboot never comes back up.
Yes you are correct the post office also sucks but, they are a govt. thing good luck with that one and nothing else to choose from. There is another choice here.
What an incredible bunch of losers you all are. Get out of your mom's basement, get some fresh air, cut back on red bull and get a grip. 5 days tops without a DVD, your are getting value back. The screwup probably cost netflix far more than you lost not being able to watch True Lies one more time.
-- Corporate Brown Noser
Um, when you go upstairs can you ask your mom for some snacks for us, cbn?
Corporate Brown Noser
That's funny. Why are you on here? You are on here because you want to know why you havent recieved your movies.
Stop stealing internet from your neighbor. Get a date. Feed the cat.
Um, when you go upstairs can you ask your mom for some snacks for us, cbn?
Thats not fair. Its ok for a 35 year old maid to live at home.
hey netflix, thanks for the free entertainment tonight. LOL
I've only been a member for a month or so but have really been impressed with Netflix. I am more than willing to give the company some time to work this out. Stuff happens. I'm still a Netflix fan.
I have a huge problem with the movies not coming because i only get one day off every three weeks, and i have what i call a lazy day do nothing and whatch my netflix movie but whatever life goes on
Did your mom get anything good at the store?
Who wants to go in on a pizza?
Corporate Brown Noser
That's funny. Why are you on here? You are on here because you want to know why you havent recieved your movies.
Stop stealing internet from your neighbor. Get a date. Feed the cat.
Oh ouch CBN.
Are you projecting, as they say?
what is it with nasty people like you
who show up on these blogs? I mean customers are entitled to explanations are they not? and why assume they live in basements, have cats, drink red bull? (Do you?)
I popped in with hopes of finding out what exactly happened at netflix-but posts like yours, well, who can resist them? It's almost as entertaining as the movie I'm not watching tonight.
Apparently nobody really knows what happened at netflix or if our personal information may have been hacked which was my main concern. Do you have any inside info, corporate brown noser?
you are right there is another choice here, but is it really fare to blame Netflix for something that may be caused by the post office?
I am not saying the computer glitch is a post office problem. Every company has glitches you only lost 1 week worth of DVDs and Netflix is crediting your account... most likely every single person that is with Netflix. They will be losing quite a bit.
There are two types of people in this world: one which sees no justice in whatever compensation is given or the other which is supportive and understanding of the situation. I am the latter and my two cents comes from the frustration I feel when 90% of these comments are "WTFZOMGWHEREAREMYMOVIES"*snarl*foam at the mouth*spaz*conniption*
Netflix has done a very good job, running this business over the years, catering to America's needs of shipping movies directly to your home. This little burp of a problem hardly condones complaints to this degree. It's not like its happened numerous times before.
The Netflix crew has hardly done this on purpose (lol @ sabotaging date night - take her to the real movies ya' cheap bastard); they have done everything in their power to fix whatever the problem was. Patience, which many of you seem to lack, was all that was needed to surpass these long, dark, horrible, lonely, boring days with no movies (PS. Watch Instantly does wonders).
A 15% credit is more than enough to cover your next billing statement; be glad they are crediting you at all. It wasn't a week like most of you stated. It was, at max, four days people, four, two days of which some distribution centers were still shipping. The last time I checked there were seven days in my week. If you are so displeased with their customer service take your bickering elsewhere. There are worse things; we could be renting movies from Blockbuster, at $5 a movie, late fees and limited days of viewing /shudder.
I have to put my thumbs up for Netflix for working as hard as they did, keeping us updated and not screwing us all over by dragging this along like they could have. They have an excellent customer service and I'm sure most of you that would disagree with me must have used a tone other than polite.
uh oh I sense a post office conspiracy theory forming...
pizza sounds great.
This is bullshit. I checked my que early today. It stated disc would be shipped today I should receive 8/16/2008. Checked again it stated disc will be shipped next Wednesday. I think I am going to cancel and just wait for the movies to show on HBO or Starz. I will save some money and lots of aggravation. Who else que got screwed up. I usually get disc shipped from Nashville two day turnaround tops except weekends. That means a full week without a replacement DVD. Hell blame it on a virus. Blame it on President Bush. Blame it on the Anticrist!
This service really sucks.
Blockbust here I come!
aw shucks, cowgirled763- we do love netflix gosh darn it all! We just want to know what happened- especially if it concerns our financial information in their system, for example identity, credit card info etc. It ain't just about missing movies this weekend,Y'all.
And why the hell are people still pickin on that poor sap with the baby fer cryin out loud. Now how can you be so danged positive then call the dude a cheap bastard. shame on you ma'am.
ps CBN I think I found a date for you.
oh and make mine pepperoni, pardner.
she is on bedrest. has been for 3 months. surgery was very bad. just brought baby home 3 days ago after being in the hospital for over 2 weeks . Now for someone who has made movies their life for 3 months and has just got to bring their baby home do you really think its out of line to call our friday movie date night? Sorry you don't have a family. The lady with all the cats is looking for one.
"Rambo" sucks
Now not only do I want a movie, I want a damn pizza.
Now my Que says my movies will ship next Thursday. Great work Netflix. My solution is simple I will cancel my account. I suggest others do the same for a month or two and give Netflix a nice revenue hit so the rethink their 17% discount. For me if the disk are not shipped until next Thursday that will be 2 weeks.
I am not addicted to movies as some are and do have a life beyond the TV. My issue is I paid for a service that I did not get and they can either give me a 50% credit or I walk and they will have a bigger loss. I don't pay for service I do not get.
To those who say we are not entitled to a credit for services paid for but not received... congratulations, on you financial where-with-all in handing a business money and getting nothing in return or a discounted credit. That is the attitude Corporate America thrives on.
come on people even if they were sent out today it will be MONDAY before you get the movie.
Thats what I am saying. It seems to me it would be easier to say we are going to send out an extra movie and probably cheaper since they get bulk postage than that stupid 15% on the bill.
We all know they didn't do this just for fun but they could remember the bread they use to put that butter on comes from us.
Can you still do online movies from blockbuster? Nevermind blockbuster sucks.
hope your wife and baby are doing well. People who don't have babies don't understand, one told you to go to the movie theater, called you cheap. Ok, take an infant to the movies? Give me a break! But some idiots do.
Often it's people who can't afford babysitters, unfortunately.
Too much how these blogs get personal and nasty, huh?
On the other hand... it has been entertaining this evening, but it's time for me to say goodbye and yes-crack open a book. And yes, I admit it, I have to feed my cat. BUT I am not that mean person bashing you, new dad. I think that crazy multiple cat owner has left the building, with corporate brown noser.
(To those of you who called this new parent 'cheap' for not taking his wife and infant to the movie theater, hey $18 a month to watch three movies is a great deal- but it also may be all some people can budget--but in his case it is medical. See? So don't assume things about people on blogs.
To expect clear explanations nowadays is all people hope for-from CEO's and politicians, why does that seem so much to ask for I wonder. Netflix can you hear us?
You people at Netflix did a fantastic customer service job following the glitch you had with the delivery problem this past week. Thank you for your kind and considerate email apologizing for the inconvenience and for the credit allowance. I can't think of any other company I've dealt with that has reached out to its' subscribers the way you have and you've made a forever fan of me.
For the complainers out there, let me just say that if you can't live with a little bit of inconvenience and if not receiving a movie when you expected to rocked your small world, you really need to get a life. Try to show a little gratitude. Most companies would not have offered any apology or any credit.
Not receiving a movie when you expected to isn't a life threatening event!
Thanks again Netflix!
Thanks, have fun with the books. Its time for bottle duty anyway. And no I wouldn't have it any other way. I have 4 weeks of vacation time left and I plan on relaxing with movies at home.
I wasn't going to explain myself infact I have been entertained for a few hours now (thank you people)but that cheap thing ticked me off.Of course now I just may have to be cheap when these medical bills start rolling in on my girls.
NetFlix just send me my movie. I have a date.
"Try to show a little gratitude. Most companies would not have offered any apology or any credit.
Not receiving a movie when you expected to isn't a life threatening event!"
Oy, I was just about to leave when I read that...what is it with all you pollyannas out there?
Once again it is not so much people are on this blog complaining (ok they are) BUT they are Mainly asking for an explanation. And wanting to know if our personal information has been compromised, Say by hackers or a virus. Am I the only one here concerned about that? Hackers get personal information all the time. wake up. Identity theft? big problem these days. What caused a shipping problem exactly? Seems clear the company is not talking. THAT concerns me.
Yes, rah rah netflix, that ain't the point. what happened to their system- thats what I would like to know. I read their updates re the problem but there was not one clear explanation, seems very hush hush and I don't like that.
THAT is the point. Now stop telling people to be patient, kind, appreciative, feed their cats and so on and so forth. Start thinking of yourself as a customer paying for a service and expecting clear explanations of why you are not going to get what you paid for this week. We can live without movies thats not the point.
Hey, folks! Get real!
I got a movie on Tuesday, right on schedule. I suspected something wrong when I didn't get the notification that it'd been mailed til Tuesday NIGHT (AFTER I got the movie that afternoon).
My MAILMAN failed to pick it up on Wednesday, so it didn't go out until Thursday, but I just got email notification that it was received today. My queue just updated to show that the next movie was mailed TODAY (Friday) and will get here Saturday.
So in my case the MAILMAN caused a delay that canceled out Netflix's delay!
I think I'm going to demand a 15% credit from the post office!
ps new dad-don't know about your local library- but mine has movies to check out, for free. We can check out new features for three nights, older movies for two weeks-hey its better than nothing if you guys need movies now and can't afford to pay at blockbuster or hollywood video etc. Good luck with the baby, time flies, so enjoy it!
(and if anyone hasn't seen the Orphanage on instant view on netflix, check it out (not gory but a great scary movie- if you don't mind subtitles; it's in spanish) I think it was one of the better offerings on their instant watch list. Most of the instant movie choices are so old, or lame- its bizarre.
Oh Man, come on. I am a broke student. I want my movie.
The candor from Netflicks was refreshing during this headache, which will inevitably happen with technology perhaps as a balance for the convenience. I'm glad I heard about the situation from you first and in the end my satisfaction with Netflicks is even higher knowing that you make quick fixes and address issues quickly while keeping your subscribers in the loop. Thanks for the consideration and back to business...
Its not a can't rent a movie, it's can't leave the house. No more nurse. Only once a day. Besides, who likes to see their wife upset? Yes hormones are on over drive but its to be expected.
Oh well she is sleeping now anyway and I am wasting my time on here.
Thanks netflix I just found a positive. I earned brownie points by folding clothes and cleaning a bathroom.
you're a good dad. have a nice life. hug the baby.
ciao, all.
"Shipping on Wednesday" (Aug 20th) for replacement that I have sent in believe or not.. on Aug 9th.
so it is either glitch or for real ... but I got no more patience to wait to see. It is shame that you have such glitch just after your biggest issue ever. Just tells me that your main issue is still there.
Decided to move to Blockbuster. If their shipping system goes down, there's local store.
Wow. What a bunch of whiners. How old are you? I mean seriously, have you not lived through anything more painful that a weekend without a few DVDs?
Do you have a local library? Check out a book, maybe even some DVDs. Go for a walk! It's the middle of summer, at least in the U.S.. Rainy? Play Scrabble with the wife and kids. Get some Legos. Get some crayons.
Netflix provides a great, inexpensive entertainment service. I bet nearly everybody has found a DVD envelope under a magazine, etc. and thought, "Oops. I thought I mailed that. Oh well."
I've been a member since 2000 and the only time I've been without a Netflix DVD as long as the last few days was the week following 9/11 when most planes weren't flying. (That's 9/11/2001 for those of you who were still in diapers or never leave your mother's basement.)
I'd gladly take another computer problem (or whatever) over another 9/11 any day.
15% is a fair refund. 4 days of outage is less than 15% of the month.
Well, that's enough time wasted. I really don't care about the whiners anyway.
Thank you, Netflix.
-- Another corporate brown-noser
For all the people freaking out about the 'Shipping on some day' and thinking that means next week, it actually means this past week, and didn't get shipped until Friday (yesterday.)
My queue was all screwed up Thursday and Friday (movies disappearing from queue after reported as processing, movies mailed not being reported received, etc.)
Lo and behold around midnight I got my first e-mail from Netflix since Monday. Within another hour, the movies that had disappeared from the top of my queue were reported as having been shipped Friday. A movie that had been listed as shipping Tuesday since Monday was finally changed to shipped Friday. The movies I had returned last week showed as as being received. So I should get movies later today (Saturday.)
So my advice is not to worry, Netflix has offered good service for the 3 years I have been a member, and will more than likely continue to do so. Don't change or add dropped movies to your queue, it's taking a few hours for the database to catch up to today's massive activity.
How pathetic when so many people's teeny little world crumbles because they are inconvenienced by not getting their movie on time.
I love you NF, you do a great job. Keep up the good work and thanks for the 15% credit. You really didn't have to do it but it shows what a superior company you are.
To 'Another corporate brown-noser' who said "those of you who were still in diapers or never leave your mother's basement."
You missed the party and the pizza. Go home. Nobody really wants even 15% of your two cents.
some of us were actually having fun till you showed up.
bye.
Netflix, despite what a small and very vocal percentage think, did a wonderful job handling this entire situation.
If you feel that they haven't handled this well you obviously haven't had to deal with other companies, even utility companies that provide essential services. Most companies would not keep you well informed of progress and would not voluntarily give you compensation.
If anything this whole ordeal has only proven how much Netflix cares about its customers, considering the Terms and Services every member has agreed to expressly states they do not have to compensate any of us. For anyone that didn't read it (which is probably a high percentage of people) you can find this limited liabity here: Disclaimers of Warranties and Limitations on Liability.
And since some people won't read it anyway, this particular event is expressly listed in the things that they don't have to notify you about or even compensate you over: "(iv) any failures, mis-shipments, delays, or interruptions in the shipment of DVDs"
What a joke: 15% credit. I shipped back DVD's last Saturday. I will not receive a new DVD until this Saturday. That equates to nearly a week. Twenty-five percent IS more equitable for the inconvenience. Netflix, you severely disappoint me with your lame attempt at trying to placate us. I am very pissed off.
I'm on the 3 at a time plan. One DVD was delayed 3 days. The other two were delayed by 1 day each. So that's a total of 5 days delay out of a possible 60 (20*3=60) 5/60=8.33%. A 15% discount seems reasonable.
I finally got my freakin' email today.
Your IT department needs to reevaluate the program in charge of the mailings. A boondoggle this large shows there are serious flaws in it.
this is for the drag queen, how is there serious flaws when we don't really know what happened. if the system crashed thats fine it happens netflix has been around alot longer than anyone else renting videos online and if you don't like that then cancel your subscription im sure they wont miss your dumb ass. and as far as the email you didn't get thats funny ive gotten 4 emails about it every day and i check my netflix account every day to see if they got the movies back so its your own fault for not looking a bit more frequently.
and have a loverly day in philthadephia
I Cannot believe how much anger and energy some people are expending over this!! Netflix is absolutely perfect in every sense for the whole 3 years I've been a member. Then something happens and the people on this blog are out of their minds....
Get a little perspective people and calm down....is this really that important?
PS Does anyone know how I can contact Netflix to DECLINE the 15%?
for the wait could give people an extra dvd shipped out that would make it up to me.. and yes my dvds have been disappearing and rearrangeing with me doing it
Welcome back Netflix. So glad to see the red envelopes in my mail box again. Out of your 8 million plus membership, the most comments posted on this blog regarding this issue was about 300 and most of our expressing support so good job!
PS Does anyone know how I can contact Netflix to DECLINE the 15%?
I think that is a great idea. If more of you do it then the rest of us can get our 25%. Go back to math class, for some it is a week or so.
To everyone upset. You should be. Makes you wonder if it was JUST A SHIPPING problem why they had problems with emails and so on. You pay for a service you should get that service.
And to the ever so smart on that wants to tell everyone that NF is not bound to pay you because of shipping etc. that is for postal delays. This isn't a postal delay they had a system crash.
If you like giving away money. Good for you. Some of us have a problem with it.
Even when the cable company has problems they pro rate the amount by each day.
question. How many of us have Netflix in our favorites? Raise your hand.
How many of us found this blog when they were looking for a way to contact netflix by email. Raise your hand.
How many think that if this was listed in your email more people would complain? Raise your hand .
Now flip off that idiot with the 300 people remark off.
"We didn't die without "Rambo" for three days."
Don't push your luck, Rambo can and should kill you.
15% is insufficient. It should be at least 25%. Two of my movies shipped, but won't be here until Monday or later. The other movie, which should have shipped last Monday, is now scheduled to ship on Wednesday. That's over a week for everything.
I understand that problems happen, but the 15% is an insult to customers. Rather than appease the customer, this has angered me and many others. Now they have increased their workload as tons of angry customers will be calling to demand additional compensation, such as free movies. I will. I will also put my account on hold or cancel it just to make a point with them if they don't deliver. If the customer is not happy, the customer will go somewhere else.
I started a Blockbuster free trial last week and got movies the next day from them. Maybe it will be crappy service, but maybe it will make a point to Netflix and cause their service to get better.
I got sent the same DVD twice, instead of the next DVD in my queue, which, with the turnaround, I won't get til next week.
As a very NEW customer, you can anonymously scream out "whiny hater," but I'm pretty sure I have the right to be very appalled at a glitch like this so early in my Netflix experience. After a short time of good service, I thought I'd be reccommending Netflix to my friends, but given the last week, I very much doubt that will happen unless someone at Neflix impresses the socks off me.
It has been stated already but I want to point it out again.
As a long time customer of Netflix, I am rather disappointed that we get a 15% discount on next months bill, yet if I were a "new" customer just trying out the service I'd have recieved a full week of compensation.
This is not equal compensation for equal delays.
Also, Friday it was posted that backlogged movies from Tue, Wed, and Thu were shipped and that the queue information would update Friday night. It's now Saturday, another notice states that only 95% have shipped (which is a good number don't get me wrong) and that the other 5% will ship out on Saturday. However, for the mass majority of users, this means a full week of no service that we have already paid for.
I am completely disappointed in the way which Netflix has treated its long term customers. Yes, Blockbuster is an option for people to look into, perhaps some should, however it doesn't change the fact that we as customers deserve to be compensated equally.
Erik
Queue shows 5 disks shipped, but *BIG SURPRISE* only 4 titles. Yep, they shipped one title twice. Hold time must be so long that they don