Friday, May 2, 2008

Instant Queue

Today we added an additional Queue to your Netflix account - the Instant Queue. This Queue lets you keep a list of the movies & TV episodes you want to watch instantly on your PC. We’ve set it up for you by adding all of the titles from your DVD queue that are available to watch instantly.

Of course you can also add titles to the Queue yourself. Find titles that are available to watch instantly by clicking the Browse Instant tab on the Netflix website, or by looking for the blue Play buttons across other parts of the site. Click a Play button to watch instantly on your compatible PC, or mouse over the Play button and click Add to Instant Queue to save the title to your Queue and watch it later.

You can find your Instant Queue by going to Your Queue then clicking the Instant tab. Take a look and let us know what you think.

Brent.

126 comments:

  1. Netflix developers should be fixing problems in tandem with developing new features. Most notable the one that still lingers is the lack of dragging and dropping the queue in Safari.

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  2. I like the fact that they are seperate queues. That gives me more space in my main queue (i.e. I can put some of my bookmarked movies in my dvd queue now).

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  3. The new instant queue is awesome! Thanks Netflix for delivering a really useful and long-requested enhancement. Keep up the good work.

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  4. And still no one at netflix has bothered to address or acknowledge any of the 250-plus comments on the 26March blog?!?!?!?!?! A nice, separate Instant Viewing queue doesn't supercede the fact that netflix is sorely lacking in the customer service department.

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  5. How about opening up Instant Watch to Firefox users. Using IE makes me sick.

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  6. I noticd the new "availability" column. Is this new information? Some of my Watch Instantly queue titles say they will only be available through May 4 there, but actually looking at the movie details page gives no information about this.

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  7. morgane1692,

    They used to respond to the comments but stopped because it turned into a flamefest / off-topic general support area which isn't the purpose of the blog at all. You can read through the first few posts of the blog to see what I am talking about.

    From what I gather, the purpose of their blog is to let us know about the new features more in detail and to provide an area that they can read user comments on and weigh those into future upgrades/fixes. Whether they respond or not is irrelevant. They are reading the comments which is what matters.

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  8. Is it possible to see a Small Blue Play icon in the DVD Queue (not the instant queue)?

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  9. How about opening up Instant Watch to Firefox users. Using IE makes me sick.

    Click this link for directions on how to use Windows Firefox & Instant Watch. (Links to the "A Netflix Community" on Ning)

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  10. This feature is great! I was waiting for something like this, I just think it didn't go far enough. Since you've already made your own movie viewer, why don't we have a watch instantly playlist? I'd love to be able to watch multiple episodes in tandum, or maybe even a Karate Kid Marathon? I guess it is not too hard to go and find the next title, just a little bothersome :). But one can dream.

    Also, playlist would be great for shorts like the pink panther cartoons.

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  11. @wade: the new "availability" column is a way to know when it will not be available to instantly watch. A while back people were complaining that they were watching some episodes and then the whole season disappeared from instant watch.

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  12. Is Netflix Recommendation system improved by 8.43%, per the Netflix Prize?

    http://www.netflixprize.com/leaderboard

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  13. THANKS! I've been wanting this for a while.

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  14. If it's not already setup this way, it would be really nice to have this separate queue "in sync" with your main queue.

    For example, let's say that I have Creepshow in my main queue, but it's not available for instant watching. Later, it becomes available to watch through the site - will this title now show up in my instant queue as well or will it only show up in my main queue since I didn't specifically add it to the instant queue?

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  15. Still no Mac support makes this useless in this household.

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  16. Please Netflix, let me choose the quality I want to watch. I'll wait for the download but "Basic" quality is just not watchable.

    I like the new Watch Now queue by the way.

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  17. Thank you so much for this feature. I find myself using Watch It Now more and more and this will really help to keep my queue organized.
    I am grateful to those who have mentioned the availability of the titles - thank you!

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  18. I love the instant queue. I was hoping for something like this... and it magically appeared. Thanks Netflix.

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  19. I think the Instant Queue is a great addition. I also like that it lists when movies will be "going away" from Watch Instantly. Great work!

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  20. It's lame and stupid that there is no Mac support for Instant viewing.

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  21. Perfect! I've been wanting something like this for a while. Thanks, Netflix. (So, how about that new releases page...)

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  22. I am really happy that Netflix finally seperated the regular and Instant queues. However, I think the "Instant Queue" should be considered/called "Personal Library." I don't watch the Watch Instantly films like DVD films -- I browse what I've saved and then pick one, rather than just watching them from top to bottom. Using the service my way, it would be very useful to be able to sort your Personal Library by criteria, such as genre or title. As such, I find myself sifting through a mix of documentaries and television shows when I'm looking for feature films... see what I mean? But regardless, what you've already done is a huge step forward. Thank you!!

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  23. This queue is a nice idea but it does absolutely nothing for me since I am not allowed to use Watch Instantly since I use a Mac...

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  24. Oh, gosh, thanks, I get another way to see all the movies I can't watch instantly because we are a Mac household. Thanks.

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  25. It's nice that you did this, but until netflix realizes that there are Macs in the world too, and we also are contributors, it's another useless tool..

    support the macintosh community and give us a chance to see our videos 'instantly' too...

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  26. These features are great, but as a Mac household, are useless for me. It is getting really frustrating to not be able to use such a great and useful feature as instant watch. I hope this is fixed soon. I have other family members who are waiting for Netflix to update the service for Macs before joining Netflix. They don't have cable and are hoping to use this service essentially as their TV connection. And, if Netflix instant watch became the first service to get this right, it would be very gratifying.

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  27. Macs, they just work....

    when they're doing things designed for macs :)

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  28. Great, thanks for telling me you added it, now tell me how to delete a useless function I will NEVER use!

    Why don't you guys at Netflix quite wasting your time with stupid crap and put things people really want back on the site. LIKE RELEASING THIS WEEK!

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  29. You mean like the "New Releases" page?...

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  30. This is all well and fine, but why can't you spend some time working on requests that have been repeatedly made here.

    There have been dozens of requests asking that the sliders be subscriber generated. Let me choose the subjects that are relevent to me, not constantly telling me that I should rent movies I have ALREADY seen because you think I will "love them" or someone in my town supposedly rented last year. Forcing themes on me I have no interest in does nothing for you or me.

    The "Releasing This Week" page has been requested to come back permanently by literally THOUSANDS of your customers. Instead of flipping the switch to make that come back, or at least respond to your customers about it, you are spending all your time on gimmicks and pet projects.

    Instead of continuing to make new changes, how about actually working on the OLD problems first? I can't count how many times you have dropped the ball since December 2007. This is not rocket science Netflix people. FIX YOUR SITE FIRST before moving on to all these other new projects (which don't always seem to work either)!

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  31. Well, i'm no expert, but it could be that maybe different people work on different projects?

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  32. Brent,

    This is a great addition and enhancement. I also like the way you changed the button under films in lists to add or view now.



    Clint & Jeffrey--No one uses Safari, so we don't care. Firefox is nice, but there's an easy choice: Use IE.


    Everyone, It's SEPARATE, not seperate.

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  33. That's great an all. But what about Linux support? Already Netflix looses traffic to sites like Hulu and Veoh, in which you can watch online no matter what operating system. Not only that Hulu is backed by NBC Universal and News Corp.

    Yes, instant viewing is nice, when it works. With that being said why is it I have minimal problems on my laptop and on my desktop I have tried everything from resetting DRM to upgrading browsers to uninstalling/re-installing software all to no avail.

    Netflix should, in my opinion, fall in with a flash player. But, I'm sure it is all tied into bureaucratic politics with the bigwigs in that We'll grant Netflix the ability to stream media on the internet with a few caveats, one being DRM.

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  34. My wife has her own profile on our netflix account, but when we view her queue, there is no way to tell what is available on "Watch Instantly" Can that be corrected?

    Also, I'd like Linux support as well.

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  35. I think the instant queue is awesome and it's great to see the availability for instant viewing. However, I wish I could add individual episodes to the queue instead of an entire series.

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  36. Let me play the videos on Ubuntu!!!

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  37. I like the new feature very much. I see that you created the Watch Instantly queue from the available titles already in my normal queue. Going forward, will all movies added to my normal queue automatically be added to my watch instantly queue if they're available? If something on my normal queue later becomes available on watch instantly, will it also automatically pop up on the WI queue?

    I think it's important for the two queues to reflect each other and if this is the case, it will be a very useful tool.

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  38. Great feature addition, thanks!

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  39. This makes keeping my queue organized so much easier! Now I don't have to worry about an instant movie getting too high on the list so that it is sent to me by accident. I was just thinking how nice it would be to have something like this the night before it launched! Thanks!

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  40. The Instant watch queue is great added bonus, when it comes to title count. DVD queue holds 500 titles and the Instant watch queue that holds 500 together to make 1000 total titles possible. This is outstanding...

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  41. I'm sure this is great for some people.

    However.

    This new feature only reminds me that Instant Viewing doesn't work on my Mac. Which kind of ticks me off. Mostly I don't think about it, but now I'll think about it every single time I click on my queue.

    So maybe you could turn it off for the Mac users.

    So we won't think ill of you every time we click on our queue.

    Actually, what would be most helpful is a feature that allows you to customize the Netflix pages. To be perfectly honest, I really dislike a lot of the pages. Too much clutter, too much (non)information I don't want. I have my queue bookmarked to bypass everything else, but now my queue is burdened by another feature I don't want.

    Does anyone else wish they could customize the Netflix homepage in the same fashion a Yahoo homepage can be customized?

    Or is that just a crazy pie-in-the-sky idea?

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  42. Thanks. Now can you please tell your programmers that we would like the releasing this week page back now? I know that is not very exciting compared to all the whiz bang special effects you are trying to enact on this website, but it is actually functional. I fear you have lost the best interests of your customers in all your "fun" projects.

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  43. Could you please tell us the size of an Instant movie download ? I have Hughesnet sat. service & got FAP-ed while trying to watch a movie.

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  44. Okay. So they will be working on a way to use Instant View in Firefox later this year. Will this include Firefox browsers running on Linux? With the growing popularity of Linux, I wouldn't see why not? I wouldn't see why they couldn't incorporate DRM so that it could be utilized on a universal basis.

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  45. Wow long time between posts on this blog. Last post March this post, May. poke poke...

    Anyway, I do have a question. I submitted it twice on the help page questions thing but no response yet.

    I have "The Red Balloon" on my netflix queue but it's still saying that the video is coming out January 2008. It's not yet on my actual Que so I can rent it. Huh? It doesn't make sense especially when I have friends around the country who have rented this movie from them. How long do I have to wait for a response from the Help/contact us feature?

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  46. For those of you requesting the RTW page be brought back, you can always check GreenCine.com in the meantime. It is a competitor of Netflix and after customers there requested it, GreenCine put it on their front page. Not only does it show you the movies that are being released this week but also ALL future weeks and past weeks. So if you are on vacation and you missed a week, you can go back to it. You can also easily add future releases to your queue. All very cool and customer service at its finest.

    Netflix used to have that customer service edge but unfortunately has lost it as it grew into a corporate behometh.

    BTW, I am not a GreenCine.com customer YET, just a very frustrated Netflix customer who is looking at other options.

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  47. "This new feature only reminds me that Instant Viewing doesn't work on my Mac. Which kind of ticks me off. Mostly I don't think about it, but now I'll think about it every single time I click on my queue.

    So maybe you could turn it off for the Mac users.

    So we won't think ill of you every time we click on our queue."

    I agree. Is there any way to turn this off? I KNOW it's gonna piss me off every time.

    --macuser waiting for instant view

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  48. Please reinstate the releasing this week page. This is a feature that all your competitors provide to their customers. Thank you.

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  49. This is a wonderful feature. We needed a spot to put the "want to instant-watch later" flicks.

    The implementation of the feature was superbly done too. The instant queue was already pre-loaded with the instant movies that were on the DVD queue.

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  50. The instant watch queue was the most beautiful thing that has happened to me all week.

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  51. Please leave the new release situation just as it is.

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  52. I'd love if I could use the instant queue with my Play Station 3.

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  53. Hello,

    I couldn't find where to post the mistake I found, so I will post it here.

    On the instant watch, "Lost Horizon," is listed as the 1937 version, but when clicking on to play it, it plays the remake.

    Thanks

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  54. who cares?

    I still can only see 5 new movies at a time.

    I'm openeing an acct at blockbuster

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  55. As a MAC user......all I can say is that's nice. Can you please make it work on a Mac?

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  56. Please listen to your customers and bring back the releasing this week page ASAP.

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  57. -dragging and dropping the queue in Safari now works.
    -new release can be now seen in the new release page, and you can sort the slider if you want to "releasing this week"

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  58. when are you going to remove hdcp, or all drm for that matter, from your Watch Instant videos so that I can actually watch them? it isnt any fun or very useful to queue up a list of movies that i would like to watch but am unable to

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  59. Only after Microsoft Silverlight 2.0 is released can we provide cross-platform and cross-browser support of Instant Watch. Unfortunately there no other way to incorporate Microsoft DRM into the videos which is required by the major studios.
    Silverlight 2.0 is expected to be released late summer of 2008.

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  60. I just don't get your logic regarding the Releasing This Week page. The beauty of this page was that we could QUICKLY and EASILY see the new releases, pick the ones we wanted, and move on with our lives. We have asked you repeatedly to bring back that page because it was so useful.

    Instead you create a slider that can be sorted. You don't have to be a rocket scientist to see why this doesn't work. You only allow us to view 5 at a time, but unfortunately for us, I counted 157 new releases this week. That means I have to scroll through 32 pages to see the releases this week!!! Frankly, this just escalates the frustration for your customers on this entire issue.

    As others have said, this is like a Monty Python skit on customer service. Sometimes a bad solution can be a lot worse than no solution.

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  61. Let me get this straight.
    I can't use my mac to play these. You will charge me -MORE- for Blu-Rays. If I install Windows on my Mac, I have to use Internet Explorer.

    Do salaries over there get subsidized by Microsoft?

    It is not only sad and pathetic that this is the state of Netflix, but I have a few recommendations:

    - Release only a 360 plugin! Screw PS3 owners all together.

    - Get bought by Microsoft! I'ts apparently what you're shooting for anyways.

    - Claim that Mac owners should pay to buy Windows as well, since the machines are on average more expensive! Just like you justified the raise in Blu Ray prices

    - Only update your blog once every 2 months and completely ignore the comments! Oh, wait... you already do that. GOOD JOB!

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  62. First of all, Morouxshi fuck you. Get a PC use IE in a Windows environment like everyone else or go fuck yourself.

    Secondly I have to agree with everyone else, fix the god-damned-other-fucking problems you have first.

    Unlike these other douches I do realize that you have a separate team that develops new content, but it still looks pretty bad when you can't manage to ship me the right fucking movie from my queue for 3 weeks in a fucking row despite the fact (or fucking fact if you prefer) that these movies are listed as available "Now". There is also no way to contact customer service about this specific problem, is that because they are all fucking illiterates? So I have to call some call center in fucking Budapest? or if I'm lucking it's some bumble fuck town in the south... that would explain the illiteracy problem I guess.

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  63. As someone else said, the new releasing this week slider is kind of worthless. The old one I could go through in a couple minutes. This new one took what seemed like forever and forced me to view a bunch of video covers and movies I have no interest in. Because it only lets me see five at a time it seemed painfully slow and a waste of my time. Just bring back the old page. You can keep the slider for those customers that have no life and don't mind spending hours on your site waiting for five useless sliders to load at a time.

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  64. Rate Movies and Get Recommendations.

    You don't need New Releases.

    If you don't See New Releases in your Recommendations you Won't Like the Movie.

    If by chance you chose a New Release and you liked it, Rate it 5 stars.

    The Recommendations Engine will Automatically Adapt.

    If you give false ratings it will ot be able to give you good movies.

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  65. yes firefox please :)

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  66. You guys are the best! I remember sending this in as a request awhile back and I guess enough of us wanted the same thing! YOU GUYS ROCK!

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  67. Rate Movies and Get Recommendations. You don't need New Releases. If you don't See New Releases in your Recommendations you Won't Like the Movie.

    Thank you but you clearly don't understand the issue.

    Netflix, bring back the Releasing This Week page.

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  68. How about making this service work for macs? iTunes does it. Surely they must deal with the same licensing issues as you guys. If you're not going to make this available to all customers, at least give us Mac customers a discount. We're not getting the same service. So why are we paying for it?

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  69. I'm gonna be cranky until this available for Mac.

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  70. I love the instant play and the instant queue makes it very easy to track down things that you want to pick up later. I do have a suggestion, on the instant play viewer, please consider making the timer more accurate, so that if you are trying to fast forward past the opening credits of a tv show, that you can do it much easier than guessing where you are landing within a minute's timespan

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  71. @anonymous, May 12, 2008 8:23 PM

    Well aren't you just one big bundle of charm. Your mother must be so proud that you are so accepting of those who choose different computer platforms than you.

    And maybe Netflix keeps sending you the wrong discs because obnoxious douche nozzles such as yourself just don't matter enough to deserve the right movies.

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  72. I have been a Netflix customer for more than 4 years. Over 1 month ago I pointed out to their customer service personnel that someone had used my credit card to subscribe to Netflix: as a result, I canceled that credit card. When I called, I gave a new card number which was verified. At that time for some reason my account was place "on hold", but I was not told that a problem existed. When in frustration over not receiving a movie for 3 weeks, I called to find out what the problem was, customer service found that the account had a "hold". I managed to get a supervisor on the phone who made the "hold" go away temporarily. It is back on, but again I was not told it was back on, or what was the cause of the problem. I had to take the initiative to call the friendly, but impotent, customer service people to get the problem fixed. It is still not fixed. No one knows why it is not fixed. Now here is my issue: do I cancel my account and lose what has been a reasonably good Netflix experience? Or do I tough it out? From a corporate point of view I would be very worried that there are more customers just like me who are having problems that cannot be quickly resolved and are forced out of frustration to resort to rants to the "IR" email, or post to BLOGS with bad public relations implications, or just close up shop. We all know the old adage: when a customer is unhappy, he will tell 10 of his friends that he is unhappy. The bad publicity grows exponentially. I own Netflix in several mutual funds. It seems to be a pretty poor investment choice. I suggest that someone at the top of the chain, look into this problem and get it fixed. Thank you.

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  73. What the fuck is wrong w/ your website???????????? There's no way to send an email to ask a question or get some fucking help? That's insane!!!!! We're just supposed to sit on hold for an eternity until you get around to answering the phone? Give me a break!

    You were supposed to send a DVD to me last Monday. Here it is, the end of the week, and I haven't received it yet. I notify you via your website that you haven't bothered to send the DVD you say you sent and, after waiting several minutes to speak to someone, he tells me that I'm going to have wait several more days b/c you don't send out DVD's on the weekends. Is this a joke? Are you kidding?

    What kind of service is this? That means you'll mail it Monday and, if I'm lucky, I'll get it Wednesday -- nearly a week and a half after it was supposed to have been sent. I pay $17 a month for service like that? What a disgrace! You guys ought to be embarrassed to provide such pathetic customer service! And now I have no way to express my displeasure with your customer service except to post on this bullshit blog? Are you joking?

    This is how you do customer service? Have a comment? Go post on our blog and maybe, if we feel like reading through all that detritus, we'll read your comment.

    Here's my comment: YOUR CUSTOMER SERVICE IS ATROCIOUS! I'd be ashamed to provide such pitiful customer service. You need to make getting in touch w/ you relatively easy. I'm pretty certain this won't be read, at least not by anyone who needs to know the depths to which your customer service has reached, and if it is, no one will give a damn.

    I suppose this is your way of giving your customers a "Fuck off!" It allows you to ignore your customers yet present the illusion that they have a method for contacting you. Horrendous! Abysmal! If you're going to have such atrocious service, you really ought to cut your prices in half. One would think you guys had grown tired of screwing your customers over. Apparently, it's your favorite pastime!

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  74. I've rarely had such problems with Netflix, the movies are delivered in decent time and if one ever goes AWOL i report it to the site which automatically sends another. Sometimes I get impatient and end up with 2 of the same dvd, but they don't charge me because of this I just send both back and they're happy. That's pretty good service if you ask me. Not only that, 2 or 3 movies have been lost going back to Netflix. I tell them I sent them, and instead of calling me a liar or asking for proof as some others may be inclined to do, they accept the lost and don't charge me anything! Obviously there will be snags with so many users, and your situation sucks, but did you try going to the page where you can request another disc?

    Also, not to completely dismiss your claims, I was on hold for 30 minutes the other day to customer service over a "watch instantly" problem, I hung up out of frustration but I tried again the next day and it worked, so it was really a moot point. The fact is they need a system where their customers can e-mail them and call them and receive a timely response. I'm sure this will be put in place when they notice customers leaving.

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  75. The instant queue is great -- but now I'm having trouble with the new viewer -- it keeps telling me I need to download -- even though I keep doing it again and again. I can't get past it to actually watch my movie! Suggestions?

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  76. I read through the discussion of the new releases page and what needed saying was very eloquently said by Howard, at

    May 6, 2008 3:32 PM

    May 12, 2008 11:13 AM

    Nicely said, Howard. (No, I am not Howard, nor do I know him -- so far as I know.)

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  77. Any word on when Firefox compatibility will be implemented with your Instant Watch viewer? Also, are there any plans to implement Instant Watch in HD resolutions? I'd pay more per month if I could do so.

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  78. I like that you finally added "DVDs releasing this week" - unfortunately it's on the blog home page. I hate to sound like a broken record, but it'd be nice to have that feature back on the main netflix page PLEASE. It was popular before I have no clue why you took it down. It's what everyone's asking for. All the competitors have it.

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  79. I enjoyed (past tense for now) the instant feature. I recently had some problems with my computer and did 2-3 restores and then when I tried to install Netflix on the other user on the same computer, I got the 4 computer limit. I was told when I called in that it would take 9 days and my acct would reset itself. I don't understand why my restoring my computer would make Netflix think it was a different computer. My bank still recognizes my computer as being the same.

    I have also tried to find a way to contact on the website with no success.

    Lastly, why do some movies become unavailable for instant viewing?

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  80. And the true reason for Instant Queue comes to light! The new set top box uses your queue! Pretty cool, but also funny timing of the announcements.

    http://www.roku.com/netflixplayer/easy-to-use/

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  81. Of course, these idiots at Netflix claim that their Instant Movies won't work on a Mac. Sheesh. GET A GRIP, and don't blame Apple for not licensing its DRM. I will just turn on my AppleTV and buy my HD movies from Apple.

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  82. Well the new Queue thing is a total waste of space for me.

    Netflix refuses to work on getting Captions (or subtitles for the deaf) on the instant view movies. I ask them about it before and basically they told me "sucks to be you, you will just have to rent dvds"

    Nice how they care about disabled communities.

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  83. How much longer ? ? ?
    I'm very disappointed - Netflix seems not to be able to handle the MacOS and LinuxOS issue. At least there is iTunes . . .

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  84. Not directly related, but on a moderately related topic, any chance of adding a RSS feed for Instant Viewing New Releases?

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  85. So far this weekend we have watched 5 movies from our instant que, yet not one of them has moved from the "to be watched" part of the que to the "already viewed" section. There are 3 movies in the "Already viewed" from weeks ago.

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  86. I'll just tack on to the likely many other comments about being able to instantly stream this stuff on machines that are not compatible with the DRM technology used. Using linux, it's not possible for me to view anything as of this time. Regardless of whether or not I'm a fan of DRM (I'm not... who is?), it would be a nice perk to be able to view on demand videos from my machine.

    On another note, congratulations anyway on extending your services. :) It is a good thing, even though I can't selfishly relish in the new features. Keep up the good work.

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  87. I'd love to be able to use the on demand service, but the service isn't available for Macs (my home computer) or Linux (my HTPC). If Blockbuster ends up supporting Macs or Linux with their on-demand service, I'm going to be leaving Netflix.

    Indirectly labeling part of your consumer base as second-class citizens is offensive, and paying for a service I don't use (as my subscription fees still pay for the millions of dollars being sunk into the Netflix on-demand service, whether I use it or not) seems like a waste of money. I'll continue to get movies through the mail whether I'm with Netflix or a competitor, but I'd really like to see support for something other than Windows.

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  88. Re: RSS feed... Yes, a "Instant Watch new releases" general RSS feed would be a nice addition... but I'd also like to see a personalized RSS feed for my "Instant Watch" queue.

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  89. I noticed one queue doesn't affect the other. I had deleted a title from one queue list, but it doesn't disappear off both of the queue lists. Can this be resolved?

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  90. INSTANT QUEUE BUG:


    When watching a tv series via the instant queue when you click the "Next" episode it often skips two ahead instead of one. Quantum Leap season 5 has a trilogy and I can only get to part 2. I tried clicking back and next several times hoping to get access to parts 1 and 3, but could not.

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  91. Gee, how nice. Now, if only you could make it compatible for the fastest GROWING consumer platform, the Mac! Oh, and your lame excuse about Apple not licensing their DRM tech doesn't make sense. Mac is not a closed platform. Why don't you cut a deal with DivX??

    Mike

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  92. Roku rocks! Just got it delivered yesterday. Enjoyed watching it last night. I guess the only issue now is expanding content.
    Anyway, now when we run out of disks, we always can turn on the Roku. Thank you Netflix.
    signed "No commercials allowed...ever"
    (ps: buy the stock...)

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  93. It'd be great if the movies in one's Instant Queue could be arranged in the same order that the corresponding movies are arranged in one's actual queue...

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  94. Instant viewing is down...again

    Besides the low quality "B" movies now flooding into the Watch Instantly queue, having Netflix go down during evening viewing hours is dissappointing.

    I've been a Netflix member since 2003 and tonight I'm heading over to Apple's iTunes store since they're not down.

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  95. Here is a screenshot of a movie I wanted to watch online. http://img247.imageshack.us/img247/2346/behindthemaskpv0.jpg There is a green bar on the left side and a green tint on the right side. I can watch most other movies without a problem but I have seen a few with the green bar. I could not find a place to send this to tech support so I didnt report it in the past but I would like for it to be fixed please.

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  96. I love the instant queue but I have three issues I hope the engineers are working on.

    1. The Play/Add combo button. It is very frustrating to have the roll-over options. I see "Play" and go to click it and instead it pops up the roll-over and I accidentally add it to my DVD queue, which I then have to go remove and navigate back and hover and scroll and click "play Now." Just put the three options on the screen instead of in the roll over.

    2. Add this to the same ability to the sub accounts. My wife and I have the 2 disc at a time plan and we each get 1 DVD, but only I have a Watch Instantly queue on my main account. Just like DVDs, she'd like to have and maintain her own Play Instantly queue. I know there may be some issues with this (kids, for example), but surely no more than with DVDs. Just let the main account control the options of the sub-accounts.

    3. Do the titles remove themselves from the queue once played? Mine don't seem to. Once I get a DVD and send it back, it is taken out of my queue, but I still have to manually delete movies that I've just watched on the instant play.

    That said, it is still great and we've ordered the Play on TV box. We're really looking forward to it.

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  97. WHERE IS THE RSS FEED FOR THE INSTANT QUE?????

    ALL -- PLEASE LET THEM KNOW WE WANT THIS FEED.

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  98. Useless for Mac users.

    I'm soo glad that I have to pay the SAME AMOUT for my netflix account with LESS FEATURES available as a PC user.

    You need to either get Mac support VERY soon, or reduce the price for Mac users. I'm only a netflix user because it was a gift, and my decision to stay with it and pay for the service after the gift expires will rely solely on whether or not this feature is available on my Mac.

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  99. Why is it that Netflix only seems to be adding old/obscure movies and TV shows to the Instant menu? With the exception of The Office, I have a very hard time finding something worth watching instantly.

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  100. I would consider buying the TV viewer if other queues (wifes and kids) were available to watch instantly. At the very least they could add the available watch now movies to the owners instant queue and ID whose profile they came from or belong to.

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  101. once again netflix proves the end user paying everyones salary is the last person being thought of by this company...no more profiles??? what the hell who is in charge around there? web page changes not because the customer wants it but some corporate jack ass wants it...now families cant separate there movies they now have to mix them all together????

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  102. I have to agree - being able to have separate profiles with separate queues was one of the most useful features of the Netflix service - and the explanation that they are taking this functionality away in order to "improve the Netflix website" is total bullshit.

    Does anyone know if Blockbuster has this functionality - if they do, that may be enough to make me consider switching.

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  103. THANK YOU! We just received the email informing my fiancé and I about the change and about how we will lose our separate profiles. I'm so angry I went searching on-line hoping to find some better explanation. I cannot fathom a single rational reason for eliminating this function, unless they seriously think families will purchase separate plans for different members of the family.

    Having separate profiles is essential for my fiancé and I, as we have completely different taste in movies. By having separate queues, we not only get our own movies from our own lists, but we are able to rate movies separately. If Blockbuster or some other service is willing to provide this service, Netflix will lose us as customers.

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  104. When are you going to fix compatibility with Firefox?

    Forget about the new stuff; fix the old stuff.

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  105. I think the instant queue feature is a great idea. However it's one I am unable to enjoy since I own a Macbook.

    I hope Netflix will make this available to Mac users in the near future.

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  106. Hey, will they be getting rid of Instant Queue while they are brilliantly getting rid of all the other queues?:)

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  107. Enhancement Request:
    I would love to be able to choose where my saved movies enter my queue. I'd love to be able to choose a position, or at least, first or last in queue.

    Does anyone know if there is any vehicle for suggestions to NetFlix?

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  108. Is there anyway to check the status of streaming? Roku says it can't connect to netflix, but there is no way to check if there is a streaming problem at netflix or if it is a roku problem.

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  109. I really feel that Mac users should get a discount on their services until Instant Viewing becomes Mac compatible. We're really just getting screwed.

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  110. @ RSS Feeds for "New to Instant Viewing!"

    1 more vote here, c'mon Netflix, help us out!

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  111. I Think the Instant movies are a great idea but when is netflix going to put GOOD movies instead of the movies from 1930-1960 that no one wants to watch anyways

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  112. jay said...
    My wife has her own profile on our netflix account, but when we view her queue, there is no way to tell what is available on "Watch Instantly" Can that be corrected?

    I didn't get a chance to see if anyone else chimed in with this request, but I want this too! I have a profile set up for my young adult daughter but do NOT want to embed my password on her computer in order for her to watch an instant movie. Even with 4 movies at a time we find ourselves (especially at the end of a weekend or first couple of days of the week) without anything to watch. And when her father and I go on vacation I would like for her to be able to get our money's worth without knowing my password. The service is "unlimited" anyway and allowed on multiple computers in the house so why can't all profiles access it? Doesn't make sense to me at all. Thanks for listening!

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  113. This comment has been removed by the author.

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  114. A big problem with 'instant play' is that one of my DVD's changed from pay to instant as it was being shipped to me. I am now paying for a movie free to everyone else. I had NO time to move it in my queue.

    Customer Service was nothing but negative with every solution I suggested.
    I think Netflix should offer a bonus DVD when this happens.

    I'm really concerned now that this will happen more often to me. If it does, I'll cancel my membership

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  115. The fact that us Mac users STILL can't use this and it seems like it isnt going to be for us anytime soon just sucks... Netflix is so lame for this.

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  116. The Good:
    + I love DVD mailing service and the broad selection from great TV episodes.
    + Customer service has been responsive, polite and helpful. I'm *surprised* to hear that some customers were treated poorly.
    The not-so-good:
    - The selection choice for Instant Watch. Perhaps Netflix should be aggressive with its competitors too to pressure the big-guys regarding streaming content. But I'm sure Netflix has thought about this already :).

    Thanks for the good two years of service.

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  117. That's all great and such, BUT WHAT ABOUT THIS FEATURE ON A MAC???
    Netflix subscribers pay the same amount every month whether you own a pc or a mac, but are not entitled to the same features as they do not work on mac computers.
    When is this going to be solved???

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  118. The Watch Instantly feature is implemented using a Microsoft technology. Yes, maybe it hurts you because you're a Mac user (I am, too - I bought my Mac *after* I had used Watch Instantly, so I knew I was going to lose it), but Netflix is a business, and while it has a lot of Mac clients, it has many times more Windows clients.

    If the studios only agree to license streaming views of their movies to a third party with DRM that meets certain restrictions, then Netflix has no choice but to use it. Apple doesn't license their DRM; Silverlight doesn't provide the media codecs for Mac; and those comparing to Hulu forget that it's a STUDIO-OWNED initiative, so they'd be willing to loosen restrictions to build an audience.

    (If you haven't guessed already, my day job is as a software developer and occasional "business development guy".)

    My concern is that I can't drag all my queued Watch Instantly movies into my regular queue, or drag a subset of my regular queue into Watch Instantly. That'd insulate me from the irritation of not being able to use Watch Instantly on my Mac, as I'd at least get the discs at home. Alternately, hurry up and deliver a Netflix client for PS3 :-)

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  119. Why the time limit on instant watch? It seems that the corporate benefit would be from growing the instant watch library, so that you can build an audience.

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  120. Wow! This is great thank you. I have been waiting for this.


    --------

    EOTech | Trijicon

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  121. I too use a Mac, and I personally think I should be paying less for the Netflix service than my PC counterparts. I'm clearly not getting the full benefit of the service, so why should I pay for a feature I'm prevented from using?

    (ps: using Boot Camp or Parallels is not a solution. It's a cop-out)

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  122. The lack of Mac access to instant viewing is ridiculous. The claim by Netflix that it is a DRM issue just does not ring true to me, unless Netflix just doesn't think Mac users are worth any special effort. All of the major networks have ways of streaming high-quality video of their shows to my Mac. The networks are certainly concerned about intellectual property. If they can do it, so can Netflix. Is this really about DRM or is it about competing with iTunes?

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