Wednesday, March 26, 2008

Netflix now wider, more personalized

This morning we launched a few changes to the website.

The homepage has a completely new design. It has larger box shots and shows your recent activity so you can see at a glance what we've received or shipped. The movie selection and rows are personalized, meaning that they're responsive to your ratings and rentals - they'll change over time if/as your interests and tastes change. We've included explanations of why we are showing those particular movies, and making it a little easier to rate genres and sub-genres directly on the page - so you don't have to dig through the site to tell us that you love (or hate) Action Thrillers, for example.

If you click on Browse Instant, you'll see that we've carried the new design into that section as well. We hope that will make it easier to find movies and TV shows to watch instantly. These rows are also personalized and responsive, just like on the homepage.

Overall, the whole site is now a little wider so you'll see that most of the pages have a little more white space.

The Queue has an updated look, but the functionality is mostly the same, although a few things have changed slightly in design or placement. [Note for HD/Blu-ray enabled users: there's a bug and the format column isn't showing - this will be fixed in the next few days. We're also working on another bug that is causing some of you to not see recommendations or predicted ratings.]

We think these changes will make it easier for you to find movies you'll love. It's a work in progress. Take a look, and let us know what you think.

-Meghan

263 comments:

  1. The wider format is an unwelcome change. The whole queue screen does not fit on my display anymore without horizontal scroll bars unless I make a point of hiding my list of bookmarks. Not everyone has a widescreen monitor!

    Is there an option to select the old display?

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  2. I actually love the wider format!

    Great idea, Netflix!

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  3. Was one of the changes to stop including my personalized star ratings? All I see now on any page is the Customer Average rating. I always used my ratings for sorting of the Queue. Although I could use the Customer Average ratings for this, it wouldn't give me the same result.

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  4. Its nice to see the wider format. And to the first comment it is probably because your resolution is to low(or high im not sure) because the page auto adjusts to a certain point, basically you don't have to have a wide screen monitor (auto adjust is pretty standard on websites today, coming from a web designer). This might be just nitpicky, but my cue says DVD's at home and in your cue. Because of HD DVD and Blu-Ray that probably should be changed to movies.

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  5. The redesign is great, and very welcome.

    One problem though! It seems that you've removed the Blu-ray/DVD indicator/dropdown next to the items in the Queue. Please bring this back as I'd really like to see which movies I'm renting on which platform, as well as the ability to switch (as it was in the previous design).

    Was this an overlooked error or a deliberate change? I hope the previous.

    Otherwise keep up the good work. I love Netflix.

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  6. This wider format is extremely inconvenient.

    From my perspective, looking at the pages with individual films and with the queue, it amounts to a lot of wasted whitespace on the left with most informative parts moved to the right where I can access them only with scrollbars.

    Wasted whitespace looks most unprofessional, btw.

    There are ways of making web pages scalable, so that the page would fit the user's browser screen width. And this would be best for everybody - those who love large spaces and those who want them tighter with all info in the compact space, accessible with one quick glance.

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  7. There's far too much whitespace on the queue page. It also has that ugly glossy sheen that was popular in webdesign a few years ago.

    My personal ratings are also missing. While I can deal with the unforunate looking website, the personal ratings are very important. I hope they do return soon.

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  8. I'd really like to see all the what movies I've watched with the Instant feature instead of the most recent 5. Maybe the title of the recently watched section should link to that feature.

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  9. Here's an idea: how about me (the customer) telling you (the service provider) what I like, instead of NF trying to push all this crap down my throat?

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  10. I don't understand what problem the "wide queue" was meant to solve. I don't have any complaint about it, it is just the first Netflix change I have seen that I can't see a use for. Even the home page, which I don't care for, has an obvious audience. But I don't know what the wueue change was about.

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  11. Dont have a problem with much except in the instant viewing section..

    The movies are sorted by renamed categories, problem is, most of the same movies keep showing up in 2-4 of the same categories, theres 7000+ instant viewable movies on netflix, im lucky to see 500 half the time..

    I suggest either put an option to customize the page to the old format, or keep the new, or get rid of the new all together.

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  12. I love the new wider format!

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  13. I do like the wider queue, and the new front page is more interesting. However, I don't think widening the space around the information on individual movie pages (the left half, I mean) was good; it leaves a lot of blank space around the cover art.

    I think that the wideness should adjust to screen resolution. It looks fine for my 1024x780 screen, but for people who still use 800x600, it'd be a good idea to let the pages shrink down. (Perhaps for the queue, information columns could be turned on or off based on what the user wants to see, i.e. MPAA ratings and genres.) And for people with wider monitors... I don't know what they'll do, but I'm sure they're happy with it as is.

    The recommendations seem to be broken, as well; they keep asking me to rate more movies despite having over 600 ratings logged. What happened to them?

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  14. I think the new versions is much better than the first, the overall layout is better. The focus on finding new movies is much appreciated. The wider portion seems better, but I don't see that part as a big improvement, besides better using the available screen space.

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  15. There are some things I like about the new design and some things I don't. First I like seeing why a movie is recommended on the first page, but the new format makes the page very long. I don't like having to scroll so much to get to useful pieces of information. This is a bigger problem on the Browse Instantly page. I mainly watch movies from my DVD Queue on the browse instantly page, but now I have to scroll so far down to get to it. One top of that I can no longer browse through my Watch Instantly titles. I really liked that feature. Now I have to scroll through my queue of 500 movies to see what movies I may want to watch instantly. I like the Your Queue page, but I keep starring at the white space under availability.

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  16. Hi Meghan,

    I have a suggestion for Netflix. I am using a sort of ad-hoc solution for keeping tracking of instant movies I'd like to see. I add them to my queue and stack them up at the bottom. Of course, this isn't what the queue is intended for and it's possible that if one wasn't careful, a DVD might be shipped out...

    I was wondering if NetFlix could create a "playlist" or some other system for marking down instant movies that a user might like to watch at some point in the future. I realize maybe NetFlix might not want to facilitate this kind of efficiency - but I really don't know what the metrics of the instant viewing is. Maybe NetFlix would be tickled pink if it could get us all to watch a lot more instant movies. If that's the case...

    Best,
    Seth

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  17. I do like the new design a lot more (lots more breathing room). But is there a reason why drag-and-drop in the Queue is still not supported under Safari?

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  18. I like the new Queue, but I do have some suggestions to improve it further.

    Firstly, the white space to the left of the movie title in the Saved Queue looks odd. That's the first thing I noticed.

    Second, I agree with the response that "DVDs At Home", "DVD Queue" etc. look weird when there are Blu-ray's. If not "Movies At Home" how about "DVDs At Home(#), Blu-rays at Home(#)" if the account is setup for Blu-rays? Extend that to the queue header and the Saved header.

    Third, and this is an issue with the queue in general not just the new, but when a movie in the Saved Queue gets a date why doesn't it display? For example, I have 'Rambo' in my Saved Queue and it has a release date, but it just says May 2008. It should say Releases on DVD May 27, 2008. It's annoying when I look at my Saved queue and I have to click each one individually to see the release date, or wait until it moves to my actual Queue.

    Lastly, why is there room for the Watch Instantly button in the At Home? If it's at home, we don't need to watch it online. I think it would be better if the movies at home had a large font and were bolded to make them stand out amongst the rest.

    I know I sound harsh, but I don't mean to. I'm a huge fan and its great that you're working on your site all the time. I just wanted to let you guys know what I would like to see. Regardless, I love the service and I appreciate what you guys do. Thanks!

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  19. I love the new format. Period. That's all. It's perfect!

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  20. After the new releases fiasco, I'm resigned to the new page. It's not crappy enough to make me quit. But it's still annoying. You don't know what movies I like. I don't have "favorite genres". Please let me figure out the movies I like for myself.

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  21. I like the new format. The only issue I have is with the instant viewing movies from the queue. I liked the old format, which showed all the movies from the queue available, rather than the new way of simply linking to the queue.

    Also, the new way means that if I want to watch a TV show from the queue, I click on the show in the queue, and do not have a list of episodes to select from. I have to start watching from the beginning, which is inconvenient if you are most of the way through a season.

    Keep uo the good work!

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  22. CLEAR INSTANT VIEWING HISTORY!!! Why won't nf let me clear my own instant viewing history? Even big brother microsoft allows it in internet explorer. Have asked nf to fix this in the past but request has been ignored.

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  23. I do not like my new home page. It gives me movies that I am not even remotely interested in and it is too large on my screen. Maybe you should start polling people before you change to a "personalized" page. First the new releases and now this, these changes are getting annoying.

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  24. I don't like the fact that the "Available Now" has been removed from the availability column. All the queue shows are the ones that are very long wait, and presumably long wait and short wait would also show. It is more informative to show Available Now so that we really have a sense that it IS available now when we're ordering our queue for what we want for a weekend, for example.

    Yes, "available now" never guaranteed a disc would be sent next, but now I'm left wondering if the removal of the "available now" tag is a way to blur the information a little.

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  25. THIS IS GETTING NUTS!! Can you make it any harder for us that want to watch HD FORMATS!! fine, you did away with HD-DVD, i can deal with that, i have a duel player that plas both HD-DVD and Blu Ray.. BUT FOR GOD SAKES!! where is the tab so I can pull up and search only the Blu-Ray movies!! this is getting nuts.. now i have to look at each movie one by one to tell if its offered in Blu Ray!! Add Blu-Ray back under the Search Genres!! This is becoming a real pain the in ass here guys!!

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  26. Will you please put the "releasing this week" page back up instead of just moving everything around and calling it progress?

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  27. bring back "Releasing this week" in the new releases section. I loved the old text list that showed what was added that week and it gave me a chance to see it all rather than whats popular.

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  28. You need to enable "NOT INTERESTED" in the new releases section. the current presentation is unusable day after day when im forced to scroll past the same movies i DONT WANT TO SEE looking for something new that isnt popular.

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  30. I had about 90 "recommendations" last week. Now I have 7, and that's only after having rated a couple of movies I've seen that showed up on the new home page. Are those recommendations gone forever, lost in the recent unpleasantness?

    I don't much care one way or the other about the page's width.

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  31. Count me as part of the 'dislike it' group. I believe most NetFlix users are capable of reading and a text list can display a lot more data in the same screen real estate used by oversized pictures. The big pictures add no value, take up too much screen real estate, and prevent more data from being displayed in the same space. The new design displays less information and requires more vertical scrolling. How about more substance, less style.

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  32. Go back, please, to the old design, or rethink the new. The new page does not fit on my screen and I'm stuck scrolling, scrolling, scrolling, scrolling. You get the idea. Too much white space.

    And, while I'm at it. I miss being able to see ALL new releases in each genre vs. NF's idea of what I should watch.

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  33. I'm not sure why Netflix keeps slapping its customers in the face by making the site more difficult to navigate. Netflix recommendations are rarely of interest to me. I'm an adult and can make my own selections. Instead how about putting this effort toward something useful, like restoring the "Releasing this week" section or making the Watch Instantly feature compatible with Macs?

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  34. The new interface is a horrible set back for my netflix usage. The inability to see the format of movies in our queue is a massive usability blunder.

    Also, why purposefully choose incorrect labels such as "Browse DVDs", "DVDs at Home", and "DVDs in Queue"?

    It is almost as if the people who made this version of the website are completely unaware of the existence of blu-ray. The incorrect labels are just the most obvious indication that blu-ray customers aren't considered important to the website design. Why is it that we can't browse by genre for only blu-ray movies? The current support for blu-ray customers is sub-par at best.

    But once again, why purposefully use incorrect labeling?

    I'd settle for the incorrect labels if at least it was possible to see the format of movies in the queue.

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  35. Thank you so very much for the wider format! I never understood why Netflix did not design the site to use the complete screen. I do not miss the extra space to each side at all! It is more convenient and enlarges the text and images, which heightens the experience! I use my Queue as the home page, and greatly appreciate the improvements in formatting.

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  36. I also enjoy the new format. Good design work.
    But, the New Releases page is still not very useful. The old page, which just listed the movies being released this week was the information I actually wanted to know.

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  37. Wider is not better. The wasted space only turns off those of us still using 800x600 monitors (still some 14% of us, according to http://www.w3schools.com/browsers/browsers_display.asp), and annoys others who don't want to always have to maximize their screenspace just to browse Netflix. Yahoo can fit into the 800-pixel-wide screenspace, why can't Netflix?

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  38. It's Netflix, not NetFlix. It really drives me crazy when people capitalize the F!

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  39. Make it scalable. There should be no reason that it can't be done. I cannot stand websites that make he have to scroll left to right just to see all of the relevant information. Yes I have my screen resolution set high enough to see the whole thing if I wish but no I do not like having to maximize my browser window just to see everything.

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  40. PLease please bring back the old New Releases format. The new way is idiotic and not even new releases. Stop advertising movies you want us to watch, and rather give us information we want in order to decide what we want to watch.

    In other words, I bet NF is getting paid to show us "New Releases." Why else would they make such a useful feature the opposite of what it was?

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  41. I can live with the new home page I suppose, tho at first I hated it. I do like the Recent Activity and "Because you enjoyed..." on the top.

    I don't care that it's wider (works fine on iPhone still!), tho it's a bit awkward in places.

    But here's an idea: I HATE the "New Releases" page SO much since it was changed. How about putting the left/right scrollers on the HOME page, and give us back the new releases for all genres at a glance, with release dates, on the New Releases page. I can't stand the New Releases page any more. Please? Thanks!

    Lastly, how about a "classic view" link like most other sites include when they make drastic changes? ;)

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  42. LOOOOOOOOOOOOOng wait. I've been waiting for at least 6 weeks for one DVD, for which there's supposed to be a "short wait." What gives? Doesn't this defeat the purpose of NetFlix?

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  43. I love either format. But, sadly have had to cancel my subscription. And, while active with NetFlix they received my movies within 2 days of mailing them. Now, because of cancelling my subscription, they somehow are not able to find the last movie anywhere. Does anyone know how to reach a person... to talk to???

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  44. Hate it, hate it, hate it. Too much wasted space. Unneccessary information. I want to see more movies at a glance, not hunt for what I want (tend to lose interest the harder it is to find). Really, I do not like it at all.

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  45. I don't care about ALL THAT! I would like a heads up on upcoming releases like a month ot two in advance.

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  46. I prefer the old layout.

    And I, too, don't like the fact that the "Available Now" has been removed from the availability column.

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  47. What happened to the ratings of movies that used to show the rating of "people like you" and the actual site rating?
    Now all I see is the overall site rating for movies, and I used to use the other rating to help select items.

    Also, I don't like the new "new releases" format for the same reasons others have mentioned. And, an upcoming release section that shows the releases for the near future would be very helpful.

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  48. You've broken something else. I used to have around 250 suggested movies. Now I have ZERO suggested movies. NONE. AT. ALL.

    You still have the ratings for movies that I've rated but recommend NOTHING based on that.

    So, I went to the Contact Us link. There is nothing in the HELP file that remotely explains why AND there is NO WAY TO CONTACT CUSTOMER SERVICE through a CONTACT FORM any more. There is only a phone number. I spent 20 minutes searching through options trying to find the way that used to be there to contact Customer Service with a question through a form. It's not there. I can't sit on hold forever waiting to talk to customer service -- I just want to mail in my question like I used to be able to!

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  49. Thanks for making this blog available. I. like those above, would like to see the format next to my movies at home and movies in queue.

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  50. I haven't been bothered especially much by the format change (although pages seem to be taking a LOT longer to load) but whatever has happened with the recommendations has me iritated enough to track down this page, which seems to be the only place availabe to complain about it. If that feature is discontinued, it is going to be extremely difficult for me to find obscure movies to add to my queue, which is the primary reason I have subscribed to Netflix. From the feedback here, it seems I am in the minority, although there are a few of us. I also agree with the folks who are upset with the changes to the New Releases/Coming Soon pages a few weeks ago. I really liked being able to see all the genres at once and pick out things I otherwise would have missed. In summary, it's fine with me if you make format changes, just not at the expense of functionality. Unfortunately, that seems to be what is happening.

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  51. I like the new site layout. I barely ever switch in my DVD's, mostly I just watch the instant material.

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  52. I do not like the wider format. With my wrist problems, it makes for unnecessary and aggravating side scrolling to be able to see everything. I agree with the others here, you are making assumptions about how our displays are set up. Please make the queue page scalable, bring back the old queue page for those who liked it, or make some of the columns displayed optional if scalability is an issue.

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  53. I hate the new format. The old layout was much easier to navigate and easier to find things I actually want to see.

    IMO, the new layout looks a lot more amature. If you really cared about the customer experience, why post a poll before hand to see what percent of people want a change or give us the option to retain the old layout as a profile preference.

    As a long time customer it's disheartening to see Netflix make these "improvements" on what appears to be a design whim without full consideration of (what was) a loyal fan base.

    Between the new layout and the change to the New Releases page I'm really beginning to wonder why I rave about Netflix to my friends...maybe it's time to start exploring other options.

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  54. I relly have no comment on the format. It didn't need upd in my opinion and the new one is too light/white/bright..something, but it's alright. As there's no link under contact us to report any bugs or tech issues, I'm leaving it here. Out of curiousity I decided to search for a title. I saw another, Hana Yori Dango, and was surprised so I clicked it. The result showed 2762 hits (mostly people. None of the titles were actually Hana Yori Dango. I don't know if you guys did tweaking w/seach, but you need to untweak.

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  55. love the new changes. Keep up the good work Netflix

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  56. I don't know what they'll do, but I'm sure they're happy with it as is.

    Well now, there is an incorrect assumption if I ever saw one.

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  57. Wow, apparently the majority of my fellow Netflix customers are whiny crybabies who view the slightest change as a personal affront to them.

    The only suggestion I would make would be to stop showing user reviews, because it seems the same crowd throwing tantrums about these minor adjustments are also writing movie reviews. Ahh, the tragedy of the commons.

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  58. Please put it back the way it was. I liked having my genres on one side, I don't like all the wasted space in the middle. It's slower and klunkier. Plus, I can't find an email address for Netflix anymore - I had to pick up the phone and call. Rediculous, you are a website - with no email connection?

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  59. Can we have an option to put the site back the way it was? I find the scrolling big pics such an irritation . Can you make it look more like the BrowseInstant/ Recent Addition section? Small pics, genres on the right side. Also, why are you showing me these weird movies you think I may like - over and over again I have to look at a list I have no interest in - rows of lists I have no interest in! (Your algorithms are messed up) Ugh. Why don't you keep that junk on a separate page. I keep trying to go back and use the site, and it just irritates me more and more, because it worked for me the way it was.

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  60. I wonder if anyone at Netflix even conducted any usability studies before determining the design changes. Issues include:
    1. Excessive wasted white space. I don't need big pictures of DVD boxes to determine what I watch. Who picks DVDs based on a picture of a box? Text lists were fine and showed more options.
    2. If you indicated Not Interested in a DVD, why does it still show up on the home page. Bug? Or is Netflix thinking the user may change there mind!
    3. How the are genres determined on the home page? At least let users determine what genres they wanted listed and possibly the sequence they are listed in (assuming netflix retfuses to return the much more usable older home page)
    4. Did anyone from Netflix actually TEST the 'If You Enjoyed' section. I have NEVER seen or rated any of those movies. Why give recommendations based on them.
    5. Queue: Excessive width on the queue makes printing impossible.
    6. Recommendations: Recoemmdations are MIA. All recommendations (pre-change or MIA)
    SUGGESTIONS (besides rolling back the site to the old code):
    1. Add left/right scroll arrows to each section of Home Page (similar to new releases)
    2. Change New Releases back to the way it was (although we know that will probably never happen)
    3. Give the user the option to have text lists in home page. If not, decrease the picture size so more items are displayed.
    4. Fix Recommendations & If You Enjoyed. Turn it off until it is TESTED and working.
    5. Let users pick the genres and sequence shown on home page.
    6. Make the Home Page recognize the NOT INTERESTED rating
    7. Make widths adjust to browser window.
    8. Change queue width so users can actualy print it.
    9. TEST, TEST, TEST, TEST and then TEST some more. Once your done with that, do some more testing, including a full regression test.
    I am sure there are many others.

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  61. I do hate the new Homepage format, as if there were fatal errors with the last one. I do not need to see all the unneccessary suggestions, as a previous poster said, I know what I like and don't want dozens of wasted ideas cluttering up the site for me, in crazy categories that I don't care about. Please go back to the previous format, doesn't matter about the width. You're constantly making it harder to really like Netflix, I tell you, constant movement is not equal to improvement, you know.

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  62. I like the new look, but you really should have done some more testing to make sure that things were not going to be broken.

    On my account:
    1. Movies you'll <3 is empty even with 200 reviews.
    2. My "personalized" score is broken.
    3. I am getting recommendations on the home page based upon movies I have not ever seen.

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  63. Hate the new format! I don't want to know what you think I might watch. I want to find my one movies and new releases and now it's almost impossible! Sometime change isn't always good, is there a way to re-format my Netflix to the old way?

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  64. I HATE the wide format. Now I have to fiddle with my scroll bar to see the whole page. What a waste of time! When Yahoo made changes to their homepage, they gave us the option to go back to the old version and I did. I can't adjust my PC at work, so I can't change the resolution as some have suggested.

    And forget about the recommendations. Give me the new releases I have in my queue and stop recommending old crap.

    Why can't Netflix make more copies of popular films? I'm sure there are plenty of people already making copies on their own, so why can't Netflix do this! I don't have the ability or the time, but waiting 1 month for a new release is insane! Move it to instant viewing if you can't handle the volume!

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  65. You need a new category.... When looking at Movies you'll love, you can either add it or say not interested. Presumably picking not interested influences the algorithim that selects new movies for you. I think there should be a button called "not right now" which means "I've seen it recently elsewhere, and while I might like it later and I like this kind of movie, I don't want it from netflix right now and I want something else displayed in this slot."

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  66. Because I enjoyed Freaks & Geeks: The Complete Series (a high school comedy series) We think you'll enjoy: Life in the Undergrowth (a documentary about bugs)

    HUH? While I may enjoy the documentary, how'd you get that from Freaks & Geeks??? lol

    Serious flaws mentioned in these responses. I really hope the Powers that Be actually read these comments and take them into serious consideration!

    Usability has plummeted!

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  67. Drm sucks. The media nazis are controling us.

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  68. Not everyone wants to view their web pages in full screen. The nice compact website was nice. Why change? So you can make bigger movie posters on the front page? The individual movie pages look bad now, too much space.

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  69. I'm liking all the changes, especially the variety of suggestions I'm getting in Instant. For the person who wants you to "let me select which movies I want," maybe you can offer folks who can't ignore suggestions an advanced search page that they can select as "home."

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  70. Really Hate it (0 stars)

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  71. Why don't you quit rearranging things and get the Instant View working for Macs?

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  72. Netflix is pushing their luck once again. After being persuaded to rejoin after being told the old new release page was still there (just very well hidden), I now get no new releases, while that was never a problem. I feel like I am being punished for...ermm...staying loyal? Now this stupid crap.

    I'm starting to think Netflix doesn't want loyal customers. Oh well...those accounts that got saved the axe by me can easily be persuaded to switch to the competition.

    Here's an idea: How bout going back to the original format and keeping it simple? Is that too mind boggling?

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  73. This new format really sucks. There is no more releasing this week section and I have to now figure it out for myself. Can anybody tell me what section a movie like "I am Legend" falls under? My new "personalized" section for new releases sucks. If this does not change within one month, I'm done with Netflix/Bigbrotherflix. Has netflix moved to China or something?

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  74. I'm OK with the wider format and all but with some reservations. I don't care at all what other people in my neighborhood are watching. So that list can go away. And I really, really miss the listing of what's releasing this week. Taking that away seems almost mean.

    It would be really cool if we each could configure our own home page like with the widgets on iGoogle.

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  75. The New Releases page has become useless. Gone is the clear list of new DVD's released this week, and in its place are "most popular" and "critic's choice". Those are offered elswhere, and I would have clicked on those if I wanted them. I went to New Releases to see what came out THIS WEEK. I want to see it if you have it and if you don't have it yet or not enough of it, I want to be able to SAVE it to my queue. I agree with everyone else who has been complaining that this redesign STINKS of Netflix attempting to redirect a diverse and particular customer base towards items you have most in stock. Not a fan right now.

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  76. I have two suggestions...

    1) If you really care about your customers, instead of pushing what you want us to see, actually EMPOWER your customers to make their own choices. Let them decide what to subscribe to. If I really care what people in my town are renting, I can subscribe to that feed. If I want to see what you think I am supposed to like based on my past rentals, then let me subscribe to that. Basically what I subscribe to is what I will see when entering your site. If I do nothing then you can dump all the junk on me that you want, as you are doing now. If you spend your time creating good channels that your customers will subscribe to and use, they will be happy. If you continue to spend your time (as seems apparent now), trying to find new ways to trick your customers into renting movies that you have high stocks in, you will just continue to tick them off.

    2) You know there are OVER 2,500 posts on your blog and another 2,000 on the petition asking for the Releasing this Week page to again be a part of your site. You blog moderator posted at least 5 times that someone from Netflix would respond to the requests. That was over three months ago and still nothing. IMO, that says everything about what you think about customer services. You have a fleet of programmers who spend all their time trying to figure out ways to keep us glued to your site, and ways to push off all the movies you have overstock on, but you don't have 5 minutes to address thousands of customers who took the time to voice their opinions to you on your own blog.

    It would be great if I didn't keep getting the impression that you take us for granted. We are not your enemies and we are not as dumb as you want us to be.

    ReplyDelete
  77. Releasing this week list is available, but you have to use a direct link:
    http://www.netflix.com/ReleasingThisWeek

    Why is that I have 1444 rated moves, but 0 suggestions??

    ReplyDelete
  78. The new format was not needed and irritating. Moreover I cannot find an actual new releases, at least a popular one in the bogus new release area. It is as if Netflix does not want me to find any popular movies in new releases. I cannot find No Country for Old Men, I am Legend, Bee Movie etc in popular new releases, action, animation etc. It is sad but I have to use the Blockuster web site to keep up with new releases and then add them to my queue in Netflix. Sad Sad Sad.

    This is another case of Netflx changing the website for people who probably dont actually use the service.

    ReplyDelete
  79. I hate the new format. It looks terrible and it has too much wasted space. I liked having the categories on the side bar so I could browse around more easily.

    The old format was perfectly fine.

    If you really want to make a change for the better, give us the option to drag and drop components in and out the page and create one that is custom for our needs.

    Let us put the RSS feeds you offer into the page. Lets us move the content around to where we like it.

    Otherwise, leave well enough alone.

    ReplyDelete
  80. Big THANK YOU to andyross for posting the link for Releasing This Week! So glad it is still there, even if I do have to go to my favorites to get there. C'mon Netflix peoples, stick it on a tab somewhere! I see something about the recommendations and predicted ratings problem in the original blog post now, but I'm not real sure it was there before. Glad they know about it and hope it get's fixed real soon.

    ReplyDelete
  81. What happened to the personalized ratings? I found them much more accurate than the customer average. Plus, I think the suggested genres idea is pretty neat, but the wider format is not cool. I hate scrolling web pages right and left.

    ReplyDelete
  82. No movies I'll love?March 28, 2008 at 10:11 PM

    Wider format works fine on my computer but I invested many hours rating movies for improved recommendations and now they're gone. Please post something to let us know if this feature will be fixed. If not, I've lost my motivation to keep my account open continuously. I don't watch as many movies over the summer....

    ReplyDelete
  83. No movies I'll love?March 28, 2008 at 10:23 PM

    Okay, moments later I checked and the recommendations are fixed. Either Netflix fixed it or it's because I just rated another movie before going back. Either way, Yeah! All is well for me.

    ReplyDelete
  84. Thankfully I have a widescreen display so I don't need to scroll horizontally (a BIG no-no for web designers). The new design looks is pretty enough to look at but doesn't really add functionality.

    Update after update, Netflix continues to glossify the site without adding features that users obviously want.

    LIST SORTING. Why doesn't Netflix have it? It's not overly difficult (list sorting is a very basic algorithm, for example)...

    I would like to be able to sort my queue by any of the queue columns: Movie Title, Watch Instantly, Star Rating, Genre, Availability, Format. This sorting would be only for user purposes to choose the next movie by genre, for example. The actual numbering would not change unless a choice was moved to the top.

    ALSO - I want to be able to move movies to the BOTTOM of my queue. Why? That's where I want to store my tagged "watch instantly" movies so they don't get sent to me on accident.

    These changes would greatly facilitate looking through large queues.

    So... please focus on functionality rather than glossy big pictures. I would rather see short text blurb than extra large image of posters.

    Finally, I would like to reiterate as many others have that the New Releases page is total crap. At the very least, have an easily accessible link the old version. (Yes I have the old version linked on my toolbar, but that is just silly!)

    Why do movies like "Land of Women" show up on New Releases (IT CAME OUT IN 2006!). I want to see what's coming out this month, this week, next month, etc!

    ReplyDelete
  85. Three suggestions, tangentally related to this post:

    1) the "add this movie to your queue" button on the movie information should be a toggle button, not a single-purpose button. if i'm on a movie page for a movie thats in my queue and i realize i've seen it elsewhere (HBO, whatever), its three clicks to remove it (click on queue, check the box next to the movie, hit delete) when it could be one (a la iLike.com)

    2) there should be a one-click remove-from-queue feature (i.e. an X box next to the movie in the 'your queue' section, if you just want to remove a single movie rather than a set of movies.

    3) if youv'e added all discs from a multi-disc set you should be able to remove them with a single click as well

    Great work on the redesign and on this blog!

    ReplyDelete
  86. I haven't read the other blogs, but one way to 'fix' your suggestions is to use the 'Movies you (heart)' link, then click on 'Movies you've rated'. For each movie, click on 'clear rating', then re-rate it. If you have hundreds or thousands of movies, it may take awhile! :-)

    ReplyDelete
  87. I'm giving Netflix 30 days to clean up the mess created by these latest changes. (More than ample time, it seems to me). Failure to do so will mean that I'm out of here. Browsing the site and making choices used to be enjoyable and informative. Now it is a pain in the a** and a chore. Failure to respond to your customer concerns will tell me you really don't care. If you don't then neither do I. You aren't the only show in town Netflix.

    ReplyDelete
  88. I HATE IT!!! I was just looking for a feedback link to tell you, What's with the S U P E R W I D E que page??? Now I have to S C R O L L to the right....and then S C R O L L to the left. AGHGH! How is this an improvement???? Waste of space! Waste of mousing! Waste of real estate! Waste of my time! I know I know, usability be darned, you gotta keep your web designers busy. and if something works, by golly that means you gotta change it. What a DRAG!

    ReplyDelete
  89. It's not wide enough until I can only see ONE word per screen. That's what you gotta aim for, Nutflix. Super wide just ain't wide enough. Pixels are so 20th century. You gotta think in terms of FEET! Come on, get your web team with it!! Five or ten feet wide pages just might almost be wide enough. Almost. Ok, well, it would be a step in the right direction.

    ReplyDelete
  90. The wider display and the bigger artwork is a wonderful change. One faeature that was nice in the previous version was that I could see which movies in my queue were available for instant watching. This feature is still possible to do by looking through my entire movie queue which is a little inconvenient since most movies are not available for instant watching.

    Another option that you can have for the movie queue however is the ability to customize when information is displayed for each movie. This will fix the problem that some people will have with the left to right scrolling and it will give us the ability to add rows that we would like to see or not see. For example, i don't necessarilty care about blu-ray or the play buttons but would like to know the year of release and the studio. This gives the user more customization if they want it.

    ReplyDelete
  91. I like the whole widerscreen change. It works well on my Mac laptop.

    HOWEVER, I do have one major issue. Until I can watch movies instantly on my Mac, I would greatly prefer to not have the "watch now" button in my queue. It's just rubbing it in my face a function I want but can't have.

    Can you please address this soon? It's a great upgrade, but for the wrong audience right now. I will be very happy to have the feature once the "Watch Instantly" feature finally comes to Mac.

    ReplyDelete
  92. I like the wider format... but what I would really like is to be able choose which page is my homepage on Netflix. I always, always go directly to my queue. I don't care what's on the main page. It's just one extra click...

    ReplyDelete
  93. Andyross is right again! I discovered it before coming here to see if anyone else had also, but clearing and reinputting all of your ratings will fix the recommendations problem. Twenty done, five hundred twenty-five to go... carpal tunnel, here I come. In all seriousness though, this is most likely the result of sloppy coding. Next time Netflix wants a redesign, I suggest they hire professionals.

    ReplyDelete
  94. I'd like to be able to just see the latest releases without my ratings being used. How can I this feature off? Why can't this be an option? An option to go back to the original format would be a welcome change also.

    ReplyDelete
  95. After some more reading, it may not be necessary to re-rate everything. It looks like just doing one or two will trigger a rescan. Give it a day or so. At first, I only had 2 or 3 suggestions, now it's 1201!!

    ReplyDelete
  96. I find the browsing on Netflix a cumbersome (at best)process. Where is the simple "new releases thes week", "upcoming new releases", etc. I don't care what is popular with other people, or what you recomend. 90% of the time I want to add new or upcoming relaeases to my queue. So, I have to go to a seperate website (Yahoo Movies, etc.) to find the movie I want, and then enter it into Netflix. Frustrating!!!!!

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  97. not enough that netflix customers hated this look on new releases, but now you are forcing it upon us on every page...blockbuster is looking like a better choice all the time!!! Once again netflix does not listen to the consumer...

    ReplyDelete
  98. Not particularly helpful. I used to at least be able to switch into a listing of all New Releases, e.g. but now it's just a mishmash of the screenshots of what you *think* I might like. At least allow us a "print version" of these areas.

    ReplyDelete
  99. There absolutely needs to be the option to keep the old format if one prefers. I really don't like this new one. Might finally be time to change to the competition.

    ReplyDelete
  100. Terrible redesign. It's obvious that the controlled feeding of "New Releases" is to avoid the oversubscription to the high demand titles. But it really impedes the ability to browse for titles. In a sense, it's forcing me to choose only from those that Netflix wants to make easily available.

    ReplyDelete
  101. What happened to the actual "real" New Releases?
    Are you guys taking steps backward and making it harder to find newer releases?

    ReplyDelete
  102. Well, I mentioned above that the recommendations I'd had before had disappeared. They're back. That's nice.

    Oh, and I don't give a damn about "new releases". Sorry, I mostly watch old movies.

    ReplyDelete
  103. Let me just add to the group that HATES your new look. You have not made it easier to find movies, you have made it harder. Your "New Release" tab is a joke!! IFortunately I subscribe to the Onvideo.org newsletter, so I know what the new releases are. I would never find them on your site!

    ReplyDelete
  104. The wider format is nice. I like it better! Also, the home page is a major improvement. My only recommendation would be to show full reviews by friends on the "At A Glance" or the "Friends" pages for each movie. Currently it just shows notes from friends, which is informative but not as helpful as the full reviews.

    ReplyDelete
  105. Boo! Hiss! Boo! Hiss! Boo!
    WHY ISN'T NETFLIX SENDING MOVIES?
    I have 3 slots that have not had a movie sent. There are 12 movies in my Queue.

    I am paying for 4 movies a week. This week I only received 1!!
    WHAT IS GOING ON?

    ReplyDelete
  106. I don't think that Netflix has ever heard the saying... Don't fix what isn't broken!

    ReplyDelete
  107. Hate the new format....can't even see all of the information without scrolling back and forth!!! Pain in the neck!!!

    ReplyDelete
  108. Can I get the old format back? When Yahoo, MSN or Google make changes they always allow the consumer to choose the former format (and we don't even pay them a monthly fee - like we do to you).

    That said - you don't know what I like! You don't know me. This is blatently all about pushing some movies/companies over others and I resent this Brave New World scheme.

    The only thing I STILL want is a decent list of new releases (and by the way I notice that your list, hidden on the community blog page, is deliberately incomplete. Shame on you!

    ReplyDelete
  109. The new format is huge, doesn't fit my screen, requires more work on my part. Why fix what's not broken? I don't get it.

    Also, where is the link that lets us see what people in other zip codes are renting?

    If Netflix wants to add more stuff, why not give us a way to choose movies to save? A forthcoming releases section, so we don't have to juggle DVD reviews and release date sites with our queues all the time.

    ReplyDelete
  110. The new site sucks. It use to be easy to find new releases. Now, maybe by design, you have to search by name. I loved the Releasing This Week page that use to exist. It was easy to catch the latest movies. Now the website loads verrrry slow for some pages and is frustrating to find anything new. Most featured films listed are 5-10 years old. Even the "new releases" are sometimes months old. If Netflix doesn't fix their website I am quiting and going to the anti-christ Blockbuster.

    ReplyDelete
  111. The new interface is junk!

    I hate! having to scroll down through the whole thing.

    That weird recommendation thing at the top seems to have no relation to the movies I've rated.

    I really don't want to rate categories.

    ReplyDelete
  112. need to use checks and mail bills

    ReplyDelete
  113. I have lost my "availability" column since the website changed. and there is no way to email Netflix anymore. Why would you change the website if it wasn't;t completely finished. This new website is virtually useless from a customer standpoint. And of course, because I have a Mac, I still don't get instant viewing. How abut spending time on giving Mac users equal services for equal pay instead of doing a poor job revising a website that was a big reason for Netflix's popularity? Blockbuster is looking very attractive right now

    ReplyDelete
  114. I'm still not quite sure why, when the site asks me to rate a recent return, if I mark it with ONE star, I still get "We think you'll LOVE these movies, too!" No, I won't love them, because I hated the movie I just rated.

    What's the scoop? Anyone else wonder about this?

    Also, I hate the new design. No offense. I wish we could all customize our own pages. Like Yahoo. I'd love to customize my Netflix page to fit my own personal preferences. Maybe there could still be a "permanent" section or default design...but if only I could make something that doesn't annoy the life out of me! Good times! As of now, I've bookmarked my queue page only -- now I can just bypass all the yuckiness.

    ReplyDelete
  115. I do not like the new home page in any way whatsoever. It's difficult to read and I don't like Netflix choosing my movies for me. You don't know what I like, I'm quite capable of finding my own movies thank you very much.Your categories have nothing to do with what I want to see, they only get in the way. I really don't care what movies people in my area want to see, they have terrible taste in movies.
    PLEASE change it back or give us the option to choose or personalize my homepage in a way that really does suit me and my taste in movies. Is there anyone at Netflix that even cares about our opinions on the new homepage? Is anyone listening?

    ReplyDelete
  116. I wish you'd provide a spot where I can make a note about how I heard about a specific movie in my lists e.g. article in X magazine. reference by Y blogger etc etc

    I have movies in my queue and I am mystified how they got there.

    ReplyDelete
  117. I wish you'd provide a spot where I can make a note about how I heard about a specific movie in my lists e.g. article in X magazine. reference by Y blogger etc etc

    I have movies in my queue and I am mystified how they got there.

    ReplyDelete
  118. The new layout is awful and my problems with it have been echoed by many others in this blog. I am a game designer and have designed many interfaces and sad to say this one is besot with problems. For example, I have either seen (in a cinema) the movies you're recommending on my Home Page or I don't want to see them. None of them were the least bit interesting to me. Partly because my wife and I both select movies for the queue and our tastes are different and because I've never rated a movie that I've watched. Also just because I rent a movie doesn't mean I'm "interested" in other movies like it.

    Scrolling horizontally takes forever (in three different categories) to find a title I might want. Could you at least bring back a simple list of "Releasing this week" DVDs. BTW - Comcast tried a similar layout for their OnDemand films and went back to a simple list in a week. (Meghan are you listening? Also Meghan please don't tell your customers what we are going to like.)

    Finally a conspiracy theory... Imagine a blockbuster hit was about to release and Netflix wanted to avoid stocking all of their warehouses with thousands of copies of that movie, so they created a whole system of movie recommendations and buried the release schedule all to cut down on the number of copies of that movie they would need to stock. Yikes! -- I know and a UFO was seen hovering over Elvis' grave to deliver a new diet book to mankind.

    ReplyDelete
  119. This whole new format SUCKS! I can't browse ALL the new release on one page like I used to. This new interface is tedious and inefficient to use.

    The side scrolling is stupid. Just put all of them on the page. Who gives a crap about some stupid programmers widgets or using Ajax or whatever new crap some idiot used just so he/she can say they used it.

    Put it back how it was. All new releases on one page. Or at least give the peopel a choice of interface to use. Let me guess, you outsourced the inew interface programming to India or some other foreign country because it was cheap!

    I'm sure the people weren't saying and writing to "hide all the movies in a side scrolling widget". So why change it to this stupid unusable interface?

    I have to Google New DVD Releases to find what is new because some idiot wrecked the interface. Fire your interface development team. They are idiots!!

    ReplyDelete
  120. After looking back at the new format again, I can't understand what everyone is so upset about. It's not a fabulous format now — but it wasn't a fabulous format before.

    AS to references to a "wider format" -- I don't see that at all. On my iMac (17") the Safari window opens to about 12" wide so I have no need for side-scrolling. Maybe it's only people with tiny screens who have I problem? Nope, I just checked on my 12" iBook and I didn't have to side-scroll.

    I guess if Netflix really wanted to go top-cabin you'd do what Typepad does for blogs and allow people to completely customize their page to & including choice of reviewers etc etc

    ReplyDelete
  121. I do not like the new home page. I don't like the wide format. Where are my star ratings vs. just the customer averages? Confused, why did the old format have to been revised?

    ReplyDelete
  122. Ok - Again.....can we have the list view back.... I don't want to scroll through box covers. If I wanted that, I'd go to the brick & mortar video store and look through the actual movies. How am I supposed to actually find something I want, easily?

    I did not have a problem with the prior interface, but I definitely have problems with this one.

    Bring the old format back or at least give us the opportunity to choose whch format we want as individuals.

    ReplyDelete
  123. You've updated the few pages mentioned above why not improve the New Releases Page. I'm seeing movies on that page that have nothing to do with new releasing. It's getting annoying that you even have that as a active feature at the moment since it's honestly worthless unless this is improved. Overall It's looking good and keep up the great work :)

    ReplyDelete
  124. The start page is fine. I still Intensely Dislike the new New Releases page. I have a link to the old format page, which I use once a week. It's all on one page, I can scan it and add to the queue what I want. Take much less time than your new page.

    ReplyDelete
  125. I like the new wider format. The thing I have a problem with is the way new releases are. It shows the same movies every week & no longer shows what is being released that day! Very disappointing!

    ReplyDelete
  126. I like the change in the browse instantly, but on the homepage I prefer to have more randomness.

    My feature request is a saved list of films available for download. Everytime I go to pick a film to download I have to search the entire category. I dont want these films clogging up my mail-queue.

    ReplyDelete
  127. The new home page design SUCKS! The "If You Enjoyed" box at the top keeps listing movies I've never watched, and suggesting movies I'd never consider renting. The final straw was today's:

    "If you enjoyed Inside Deep Throat, you'll enjoy Indie Sex!"

    Umm, no, I really wouldn't---and thanks SO much for adding to the barrage of porn messages. The Internet needed more of them.

    ReplyDelete
  128. I actually think this is a much better improvement to the Home Page than those gawd-awful sliders were.

    ReplyDelete
  129. Shall I clarify..."Then those gawd-awful sliders were to the New Releases page"

    ReplyDelete
  130. What happened to the list of movies that were releasing next week? I don't want to scroll through every new release. I think the new format is horrible and it is much harder to find movies that I am interested in. BTW, your suggested movies are crap. Please switch back to the old format, it was much more user friendly.

    ReplyDelete
  131. With each change to the Netflix pages, the site gets worse and worse. First you took away the new release section that told what was coming out each week and replaced it with some "user friendly" scrolling ribbons. You keep updating the site with similar changes which seem to offer less relevant information and more suggestions which I don't need. Reading through many of the comments, I agree that the changes were mostly unnecessary. I extremely dislike navigating through this new "improved" netflix site. I wish I could be more specific but to list everything would be to time consuming.

    ReplyDelete
  132. Is there any way to turn off Recommendations? They're getting worse. Now it's telling me that I've watched movies I haven't seen and recommends movies based on the ones I haven't watched.

    ReplyDelete
  133. I have written before, never got a response. When you first changed your website, you eliminated the option to see the list *releasing this week* it was a list, by category of all new releases, and while extremely plain, was MOST useful. I would check in with it almost every Tues. I found so many titles I would otherwise have never found, and felt like I was not going to miss anything good in my favorite categories (for me that is Documentary). Can you PLEASE bring that feature back. I do no like these new home page slidebars of limited numbers of titles, in limited categories available. You guys are getting too much like Blockbuster, limiting the number and depth of titles that can be found.

    ReplyDelete
  134. Major beef - It now no longer appears possible to view TV shows by their respective networks. That was of tremendous help previously. While the Genre's are nice, it was faster and easier to browse via network when using only a mouse as the browsing tool (think media center pc).

    Will this simple functionality be put back in?

    ReplyDelete
  135. I never really liked the way the Recommended was newly put before the front page was made the wide way. I just don't like seeing the movies in this format. But I would like to see my personal ratings. I think the movie covers are too big. I personally prefer the old website design.

    ReplyDelete
  136. Can you PLEASE increase the 500 queue limit. I hate having to delete items from my queue just to add something new.

    ReplyDelete
  137. What i want to know is how come i have asked repeatedly why on tuesday when the new DVD's come out that is not listed on the home page. you have to know exactly what came out and type it in to find it. I went onto Blockbuster for a free trial and suprise! They had the complete list of all movies released on Tuesdays. Netflix doesnt care about comments made, i have tried to contact them over and over and no response. I am spending my money at Blockbusters from now on.

    ReplyDelete
  138. I absolutely LOVE the new format. It allows me to better access movies I love.

    If you need a great Movie Night Gift Basket to go with your next DVD visit http://www.exceptionalgiftbaskets.net to place a secure order.

    ReplyDelete
  139. At the end of this month I'm cancelling our netlix accounts. We have an 8 at a time under one family member's name and another 3 at a time membership. Plus, I've given Netflix gift subscriptions. In other words, I love Netflix. Or, used to love it...

    I am so annoyed at the constant changing of certain website features. It seems in certain instances, change is done for the sake of... change- not for genuine improvement. Biggest issue: Since 2004 we've been keeping our queue filled by adding movies from "Dvds Releasing This Week". This enabled us to keep up with the latest releases of movies recently at the theaters and of old movies that had been just recently released in dvd format. Well, after years, all of a sudden we weren't able to do this. We spent about twenty minutes searching the website for this option. After calling Netflix we were told the option was no longer available. Then we called a week or two later, thinking surely there was some sort of mistake: surely it wasn't an improvement to decrease customers' options so there had to be some other way... This time I was told I could access this by going to RSS. We used this option for a while then it was removed and then it was reinstated. Then it was removed again. Now, after deciding to cancel our memberships out of sheer frustration and annoyance I called this morning only to be told that "Dvd Releasing This Week" could have been accessed all along by clicking on "Friends and Family" and then "Blog". Gee, after all the annoying time spent searching for this category on the site and phone calls and emails I find this out now... We still plan on canceling because it does seem that Netflix seems more focused on showing off their ability to make changes to the site (Yes, Netflix, we all know you have site designers on your payroll.) than actually making their customers' experience easy. Who wants to have options taken away after four years of use...?

    I'm sure I'm not the only one annoyed but most people are too busy to call Netflix or send a "Feedback" email...

    ReplyDelete
  140. Is a queue for movies to purchase in the works? i would like to set up preferences of movies i would like to buy, but may not have the funds at the time or the movie is not available.

    ReplyDelete
  141. I hate the wide version IT WAS A BAD DECISION!! WHY WASTE SPACE??? AND FORCE ME TO LOOK WAY TO THE RIGHT????

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  142. Well Until Netflix starts caring about the customers and stops changing the website I will be putting my account on hold Until May 31st, 2008. If you decide to revert back to the way it was before I will bring my membership back. The Wide Screen Is terrible!!!!!!!!

    ReplyDelete
  143. Will be glad when netflix starts listening to the paying customers, and quits screwing up by using the opinions of a few programmers who live for computers and not movies...If it's not broke don't fix it, more times than not you break it!!!

    ReplyDelete
  144. So... it's been over a week... and NetFlix hasn't listened to all these complaints?? At least there's been no acknowledgment of such. :/

    Is it red tape or stubborn know-it-all brass? :rolleyes:

    ReplyDelete
  145. The site is incrementally becoming less useful. I find it incomprehensible that you don't know how your users prefer to use your site; so are you deliberately obfuscating your interface with your customers? You've got to have some really talented folks there working on the customer experience for people using your site. Is this stuff really what they think we want? I now have blank spots on my queue under availability. Is it correct that you are no longer labeling available DVDs as "now available"? Why? The date of availability is now split between two lines. Why? The page showing what is being released each week is now a hidden link, as if you wish it forgotten. Why? Since I have been a member, you have never had a list of what is coming out beyond the current week. Why? Do you really not know how I use the service, or do you not want me to use it as I wish? Why?

    ReplyDelete
  146. Hello folks,
    I'm hoping someone can help me, I don't know where else to turn. I signed up last week as a birthday gift to my patient who has ALS....
    Chose my movies, watched them all. It's time to order others, but I've forgotten my password and when I follow instructions.....I'm not receiving the email to allow me to change a new password.
    Does anyone know what I can do to get help? Perhaps I haven't waited long enough, but it's been almost an hour, and the help box said they would send it immediately.
    Love reading your blogs.......Can ANYONE help me out with this????

    ReplyDelete
  147. Ah yes, I do see more than a week's gone by with this venting blog and absolutely noooo response or acknowledgement from netflix. Big surprise. How many others like myself have ventured over to the dark side and are trying out Blockbuster??? I don't want to leave netflix, I've got five years tied up in this thing, hours and hours spent cultivating my lists and queues and all, but if the powers that be care so little about us customers and what we want, how else can we express our displeasure than to vacate the premises? I always used to talk up netflix big time to my friends at work, not anymore, that's for sure, at least not in a positive way. PLEASE bring back the old DVDs Releasing This Week feature, and DUMP the suggestions based on films I've never seen. What's that all about??????????????

    ReplyDelete
  148. I've loved nearly all of the changes you've made. Unfortunately, these changes are surprising in a negative way. It does absolutely nothing to enhance your website. It's very generic looking. If I want to browse, I'll go under "browse". I've changed my bookmark to my friends & community homepage.

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  149. Can we please have an option to stay with the old design? The new changes are terrible. If I want new releases - the old page showed me the new releases. It didn't give me a bunch of crap on the screen divided into areas that I don't care about. Less is more - simpler is better. All the gadgets and stuff are just not necessary. You seriously are making it more difficult than it needs to be.

    I hate the new site.

    ReplyDelete
  150. The new design was great!

    I did like a list of the new movies being released this week... I miss that list. I like to see everything that is going to be released.

    ALSO...

    When will the instant watching be available on MAC? -- whats the progress with that? Do we have a possible date yet?

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  151. I LOVE the new format! Thumbs up!

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  152. I don't like the new format either. There's too much wasted space and I have to do too much jumping around to actually "browse" for movies I want to add.

    As others said, the "I'm not interested" feature needs to be included--or actually work--in more places, especially since your "suggestions" for me seem to be getting worse--most of the movies you suggest I would never rent.

    By far the biggest disappointment is the change to "New Releases" section, which doesn't seem to include any movies that have released in, say, the past month. What exactly do you consider new?! If you don't fix this section, you might as well delete it, because it is completely useless as it is!

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  153. Like several others who've commented, I strongly dislike the wider screen format. Even though I use a 17" Mac Powerbook at high resolution to view it, I like to keep my individual windows narrow -- because it's annoying to read text where the lines are too long. (Notice that designers of print books never use wide lines of type.) So now, you face me with an unwelcome choice -- either to resize my window every time I bring up Netflix, or to keep scrolling back and forth. Your wider screen doesn't bring any real advantage -- it's just a lot of wasted, blank space. I hate it.

    BTW: your recommendations are usually ridiculously wrong. They seem to be based on oversimplified ideas like that if I like some action pictures then I'd like all action pictures. (You also aren't even smart enough to figure out that if I've already rated a movie then I'm aware of it and don't need you to recommend it.) As a result, your "personalized ratings" are misleading and annoying. I hate them even more than your new wide format.

    Why don't you stick to renting movies instead of cheap gimmicks?

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  154. I can personalized my choices myself. I have stopped rating movies because of the choices you provided me.
    I am furious with the fact that you do not have enough inventory for viewers. I have waited to view a movie for over a year. I finally gave up. I research what I want to view a head of time, when it is available to Netflix's, why is it that I have to wait months and months to receive it? I can go to the corner and pick the movie up.
    The purpose of having Netflix is that I don't have to go to the corner store to view a movie.
    I live in a small town and they are available. Most movies on my list I have to wait for. I am tired of renting old movies that came out years ago.

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  155. PLEASE PLEASE PLEASE - Bring back the MPAA ratings on the Q page! I need these! Everything else looks great!
    JJ

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  156. The New Releases section needs to go back to how it was before you changed it. It is now VERY frustrating to use the New Release feature- I can never find anything that has been released during the week I am looking. I don't know who came up with the new format, but it is AWFUL and takes away a lot from the Netflix experience. I hope with enough complaints you will change it back- it was great before and there was no need to change! My family is very disappointed with the new system.

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  157. I do not like the new format. If you really want to help us fix the search function so that when searching for instant veiwing items that is what we get. Just seperate the two searches completley, or give an option to only check instant veiwing.

    Currently if you do not type in the exact name of the movie it shows non instant viewing choices, and you can not search instant viewing by star at all.

    Also many of the movies do not show up in the categories they are supposed too. For instance "The Jerk" does not show up under instant viewing in either the screwball or slapstick categories.

    And please explain why we can't blog under our Netflix user names.

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  158. Only 160 replies... they'll take this as nothing to worry about. The "general masses" they assume are happy as pie. :/

    I'm about ready to drop my Netflix affiliate program. Not like I've ever made a penny from it anyway, but still... just the thought of promoting something I'm not 100% behind is just wrong.

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  159. CAN'T USE IT!!! I'm tired of LONG WAIT, SHORT WAIT, and not knowing the movies to be released!!! I"M LEAVING...........

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  160. i really hate this new format. i want to be able to see all of the movies i have watched not just the last few. is there any way that we can have a choice of using the old site or this one? i think i might cancel.

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  161. I'm mostly OK with the new format. One feature that I miss is the ability to attach nicknames to profiles of your friends, so I can tell without having to remember who 'RJ 273454' is. It would be really nice if that feature got reenabled...

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  162. People will complain about anything. The new layout is fine, and I actually prefer being able to browse a certain genre or category much easier with a bunch of crap I'll never rent taking up space on my homepage.

    The new suggestions on the home page are way more accurate. Good job.

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  163. new format is great...but I definitely miss the 'coming out this week' link in the new releases section...

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  164. i'll tell you what i think is "cool" about the new format, i like how i get films recommended to me that i've already seen based on films that i haven't seen. i like how i am recommended things i dont want to see based on things i didnt see in the first place. i most especially like that they're trying to tell me its more personalized now. why bother. and give me back my realeased this week!

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  165. Not sure where to post this, when you answer your friends quiz's, I think it would be cool to have a top (3) three Netflix Friends list that answer you questions to your movies right, to find out who know you best when it come to movies. Is it possible to get this?

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  166. Well, I don't like the new format at all. I have not complained about any of the changes that have been made over the last two years or so but this one is very annoying. Why make chances that don't make improvement in the functionality of the site? Why not use the time to increase the functionality. For example, giving the user the ability to customize their queue, like add in release date or movie length. These are two things I use to determine what movie I want next. And the ability to sort our queue differently. Or give us the functionality to manage multiple profiles at once without having to log in and out of different profiles. Stop making changes just for the sake of change. Add function!

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  167. I think the box shots are too wide, I'd rather have smaller pictures and more recommendations.

    I'm not a fan of rating systems with movies, but I do like to see what dvds other people watched.

    Please put the login box on the first page, or it seems like Netflix is more interested in new customers than taking care of the ones they have.

    Last, can it say MY queue? Not YOUR queue?

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  168. Do not like the wider format on the home page plus it seems like the 2007 releases aren't what was popular at the theaters. Bad choice, after many years with this company, I'm considering changing to Blockbuster. Sad

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  169. Hi. Really hate your new rating system! Where is the "See All Suggestions Page"? It's where I looked to find the wonderful quirky films I never would have thought to rent without Netflix to advise me.

    I bragged to my friends about your amazing recommendation system - and now it's gone! I never would have found 'Gilmore Girls' without you! I don't even watch TV! It was your insistence I would love it for months and months that wore me down - and it turned out I DID love it, just like you said! Please bring back your old system for those of us who want it. It worked!

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  170. Changing the web site is one thing, but if you are going to make changes that are useful to customers may I suggest you keep more copies of a given title in stock? My queue is full of titles I want but I can't get because 'a long wait' or 'a very long wait'. Blockbuster is looking more appealing to me every day.

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  171. I like the wider format, but I can see peopel with low resolution having issues. It my mom was to use this it would drive her crazy. What I don't like is that on my home page really doesn't provide recomendations that I would want. It looks like Netflix is trying to direct me towards older movies and tv shows.

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  172. Opps, sorry I was in a hurry and didn't spell check. Should be:

    "I like the wider format, but I can see people with low resolution having issues. If my mom was to use this it would drive her crazy. What I don't like is that on my home page really doesn't provide recommendations that I would want. It looks like Netflix is trying to direct me toward older movies and tv shows."

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  173. When can I use instant watch in Linux?

    I am very disappointed in Netflix service in this area and thinking of dumping nf, if they don't shape up.

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  174. your new, more "personalized" system for recommending movies is pitiful at best. I saw one movie based on a contemporary drama and now it seems to think thats all I want to see. I don't, in fact I hated the one that I saw. Also near the top of the page it keeps suggesting movies based on films that I never even saw to begin with.

    In the new releases page the most recent additions are never there. What happened to the list of films broken up by genre and refreshed every week? It's been over a month and the same movies keep showing up in the "new" releases.

    maybe I should check out blockbuster??

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  175. I would make the home page customizable. Allow people to drop in different things. 1. NEW movies that I might like (not ones from the 80's that are just sitting on a shelf) 2. specific categories 3. maybe add a certain friend or a aggregate of my friends movies they just rated. 4 Movies in my saved list that just got added, so if I wanted to add them to the top of my queue I could. Make this more of a dashboard or something.


    I think the list could go on and on

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  176. A previous poster was absolutely right, it is very cool how Netflix continues to recommend movies to me based on my liking of other films I have never seen in the first place. It also has the unique talent to recommend films to me based on movies which I hated when I did see them. How brilliant is this??? I am in the middle of my Blockbuster free preview period and with every passing minute, I consider staying over there. Netflix has gone downhill rapidly lately and the fact that there has been no acknowledgement to this blog and no response to my own email to customer relations in over a week, there's more proof to you what is important to the people who run this outfit. Very sad. Everyone should jump ship, just maybe that would wake them up. Then again, maybe not.

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  177. I just spent half an hour on blockbusters website in order to find all the new movies I want to watch. I must then manually search for each of these movies in order to get them into my queue. This isn't rocket science here...Why is Netflix making this so difficult.
    The new format is fine but you have taken away all the ease of renting new releases. I believe I will end up switching to blockbuster instead since I am already there using their website to find movies Netflix should have readily available.

    I'm not sure what the agenda is here since most people will ultimitly rent something older if what they want is not available yet. If they don't, it doesn't really matter then does it, because you (netflix) are still getting your monthly payment AND you save on having to ship out movies that people don't really want.

    Yes yes I know I can still go to the weekly new release page by manual direction but It doesn't really show me everything I want to see and I have to make sure I am there weekly. Perhaps a monthly new release page and easier access to this page is in order.

    And since when are movies from 2005 and 2006 considered new releases???

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  178. It's impossible to give anything near an approximately accurate rating for the movies I've seen. Why is there no "neutral" choice? I lot of what I rent is of interest (e.g. to see a certain genre, period, director, etc.) but I don't particularly "like" or "hate" the film. Lots of stuff out there is just OK; why can't your ratings reflect that?

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  179. I really hate the new page. Not a lot of thought was put into this idea. Why are there movies from 2006 on the "Popular New Releases" category? Its 2008! I liked the old page, where I could click on new releases, and view a list, not a column, of movies that have come out within the past few months.

    Come on netflix, add an option to view the old display!

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  180. The new format is very 'unfriendly'. I much prefer the old version.

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  181. Talking in a VacuumApril 9, 2008 at 12:00 PM

    I am a long time Netflix customer and web developer.

    I am actually taking the time to give feedback, and after reading the comments, it seems like I am wasting my time because Netflix doesn't even listen.

    I now have to go to another web site to see the list of new releases. Instead of improving the new release page (by showing the most popular movies released this week), you now have a useless visual look at movies you would like us to rent, just like the old video store "new releases" shelves that held movies for up to a year or more.

    I was hoping for more useful updates, like honoring my selections for genres I never want to see, instead of always including them in recommendations.

    100% of people who use the old "new releases" page dislike the new design.
    0% of Netflix employees have read/commented here.

    Conclusion: a) Netflix doesn't give a rip what their customers want. b) The site is being run by clever idiots who value bright shiny things over usefulness. c) Netflix has jumped the shark, forgetting that customer service is what retains customers. d) all of the above.

    I hope the right people will listen/re-take control of the web site, but I'm not holding by breath. Hmmm, I wonder (for the very first time) what other options I have out here.

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  182. I'm really missing the "new releases this week" page. The scroll bar serves its purpose, which as far as I can tell, is to obscure the most recent releases in favor of the more widely available new releases. After all this time, The Hoax is still front and center on my "new release" page. Wasn't this released like 6 months ago? Pretty lame.

    I wonder what the so-called Gurus would do if they didn't have a good in-house list for their own personal use. So lame.

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  183. you mentioned genres and sub-genres. Here's a very simple question: With all of the genre breakdown, I'm amazed that there still isn't a 'Holiday' category. Every year at around Christmas, I look to see if there is one place where I can go for all my holiday viewing and it seems not to have occurred to anyone at Netflix. My suggestion is that a Holiday category is started and given a prominent link from November right through to Russian Christmas in February.

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  184. After netflix employees return from their six-month vacation away from their responsibilities here at the site, maybe they will listen to and respond to the masses who dislike everything about the fabulous updated layouts. And maybe the sun will rise in the west tomorrow morning, too. For the 1,000th time, PLEASE refrain from suggesting garbage to me based on my alleged interest in films I have never rented, and would never rent in my lifetime!!! What kind of mindless, thoughtless robots are running the joint here.. Blockbuster's membership lists are going to soar after all this mistreatment. Netflix used to be a good thing. Now it's anything but.

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  185. Because of netflix's ill-advised changes to its web site and its continuing disregard of concerns expressed about them, I have terminated my membership and have signed up with Blockbuster. Is Blockbuster perfect? - NO but I value customer service very highly and netflix has demonstrated no interest in providing any. I will therefore give Blockbuster an opportunity to earn my continued business.

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  186. it stinks.

    I just changed my membership from 4 at a time to 3 at a time, cuz it takes me so long to find a movie now.

    If you dont gewt it back to where I can see more than 5 new dvds at atime I'll cancel all together and go to blockbuster.

    You guys aint the only game in town now, and you better quit acting like you still are

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  187. Why is releasing this week, hard as it is to find, not updated this week? Is this the time that you are scrapping it all together, now that there's new griping over the redesign? Why don't you listen?

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  188. My new release page has not been updated either. Sure hope it is bug and not a sign that it will not be updated anymore. That is the only page I use. Could care less about the new features, but do care about the old releasing this week page.

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  189. I hate the new format, but the service is still better than blockbuster. As soon as Apple TV get's better selection, I am done. I can't stand having to go to a different site to find new releases. Stupid Change.

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  190. http://www.film-center.com/newdvd.html

    Try this link for new releases. Juno and Lars and the Real Girl are out next week.

    Show some character Netflix!

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  191. and now the old "releasing this week" page quits working too.
    The back-door has been closed.

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  192. These new features "movies you'll love", "rate your recent return to see 2 movies you'll love"... complete CRAP.

    How is giving a movie my son loved a 4 star rating (Ben 10) going to possibly suggest "SAW" and "ELIZABETH"????? WFT, NETSHITS?

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  193. I hate the scrolling in your pre-selected categories to find new releases. Before I could go down a list - regardless of genre - and see all the new releases. Now it akes me much much longer to search for what's new. And I have to do it over and over again for each darn genre or category.

    I just give up and if I can't find it by using the search feature - I go back to the video store. I thought I was over that, but are forcing me back there by making findind new releases OPRESSIVELY difficult. If I only like one genre it may not be such an issue. Unfortunatelu for me I like lots of different movies.

    PLEASE PLEASE PLEASE give us an option to bypass your scrolling multi genre time waster! Some of us just want our lists back!

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  194. The releasing this week page is working again. Yeh!!!!!!!!!!

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  195. Why is no one from Netflix responding? Do they only respond if it is good comments? What is the point of having a community blog, if you don't check or don't respond? I am trying to help Netflix with my time, but feel like it is a waste.

    I am so upset with how to find new movies (2007 & 2008 films) that as a loyal Netflix and 8 movie subscriber I am starting to waffle on my support of Netflix. The same dam movies have been in my "Popular New Movies" section for at least a month if not two...I want to see ALL movies being released.

    Whoever is suppose to be monitoring this blog, please wake up and comment!!

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  196. When do we get to filter by content?
    Sometimes I don't want to see nudity or hear foul language.

    How about an option on watch it now to queue movies up that i find interesting as I browse?!

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