Tuesday, February 19, 2008

Participate in the Netflix Community

http://community.netflix.com
For a couple weeks we've been playing with a more dynamic and social set of community features, and about 450 people have joined up. Unlike this blog, which is primarily me talking to you (with a running commentary, of course), the Community Forums offer an opportunity for y'all to interact with each other: to share movie ideas and to create special interest groups on whatever topics that you'd like. You can ask questions that others can answer, and because many employees (and very active Netflix members) visit there as well, there are plenty of good sources for information and answers.

It improves constantly, but I think the "early adopters" have done some fine work and it might be ready for more of you to visit or "join" (yes, you must sign up when you arrive - but it's quick and painless and pretty easy to connect with your profile on Netflix). It's not part of the Netflix website (it is run at a place called Ning), but it's fun and social and all about Netflix and movies.

89 comments:

  1. This comment has been removed by a blog administrator.

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  2. I can't figure out how to fix this issue with Flix user quizzes on facebook- please get back to me orI'll just delete my quiz:
    - every day it "shares" out to my friends the user quiz I've created. How do I turn off this notification? I'm worried my facebook network will find it spammy and abusive, like I do, and defriend me. thanks- anna

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  3. hmm perhaps this is fixed already. Sorry! I love the Flix app- very cool. I'll rss this blog too- thanks Anna

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  4. They're probably just spam, but how come the most intriguing posts are always the ones that have been been mysteriously "removed by the blog administrator"? Ehhhhnyway......

    What, no Ning takers? There are lots of smart and interesting people chatting away in there. And, guess what, a virtually smart-alec and whine-free zone. In a word : Grown-ups!

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  5. I would love if we could search the top ten lists. That would be very helpful!

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  6. Hey,

    I was wondering if there is a scope for Netflix fans with their movie blogs such as myself on the community pages where they can talk and discuss about their Netflix blogs with other community members?

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  7. Sure. Anyone who signs up can start a thread about anything they want, and if people are interested, they'll respond.

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  8. does anyone have problems cancelling this membership or worst using ur new credit card without ur consent?

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  9. May be they hat prbolems understantin
    u?

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  10. Ugh. I don't think this is related to the thread, but how do I contact Netflix by email to them a DVD has been listed as "long wait" for an inordinately long time?

    Help!

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  11. No email anymore for specific account questions, I'm sorry to say.

    Phone # 1-888-638-3549

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  12. I love netflix! You guys are the best!

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  13. Sunday evening would be a great time to drop by the Netflix Community, we're planning the 1st Annual coast-to-coast Netflix Oscar®-watching party...in five years when this becomes the largest annual online event of them all, remember that Souldog thought of it first!

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  14. Any Real Film Fan should never support the Oscars!!

    I mean who in their right mind would give Denzel Washington a Best Actor Award??

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  15. Totally off subject, but the new release scroll bar sucks. I've given it time and once and for all...I do not want to rent "The Hoax" w/ Richard Gere. WTF? Netflix feels hiding the new releases will benefit those who aren't looking for them in the first place. Pretty lame. Bring back the new release page please.

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  16. Using a national event like the Oscars as a focal point for bringing the community together is not the same thing as "supporting the Oscars."
    Jeld, feel welcome to come by the chat to make smart remarks! We have a "Mute" button for wise guys.

    GO COEN BROS!

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  17. Souldog - Are you the same person who was posting under the name of Souldoggy on when the Netflix forum was on Boardhost?

    I'm asking because if you are the same person, I know that you do not care for Mac users, and I don't want to try and join on on anything where the host will be opposed to my participation. I am referring to the "whiny Mac users" rant posted by someone using the name of Souldoggy. That person was so quick to paint all Mac users with the same brush even though that was not even close to accurate for Mac users any more than it would be to generalize about PC users.

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  18. Yikes. My sincere apologies for the craptacular writing and punctuation in my post above.

    Notes to self:
    1. Never post while under-caffeinated.
    2. Proofreading is your friend.

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  19. Re : Are you the same person who was posting under the name of Souldoggy on when the Netflix forum was on Boardhost?"

    He's one and the same. But you shouldn't take what people say on blogs quite so seriously, and let that stop you from joining the festivities. I'm also an apple a day guy, and know that much of this Mac vs. PC stuff is just to get each other's goat, and should very much be taken with a grain of salt. Plus the ongoing howls from our camp long after it was exhaustively explained why Netflix' hands are tied when it comes to making WI avilable on pre intel macs have even started to get on MY nerves. If you check out SD's posts on Ning you'll find him to be fair and balanced, if opinionated - but why bother to blog if you're not?

    GO PAUL THOMAS ANDERSON!

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  20. Fair and balanced? Sounds a little too much like Fox News for comfort.

    I, too, am tired of the Mac users who go on and on and on about Watch Instantly in spite of repeated explanations of the issues. However, not all of us do so and I don't care for the assumption by Souldoggy that we do, or the name calling that went with it. If posting is done with the express intent of getting the goats of others, then there should be no surprise when that actually happens. I'm quite tired of the OS bashign that happens from all directions - includign the Apple users that do so. That's is my opinion, anyway. No point in blogging without one, right?

    Anyway, there are plenty of places for Oscar chat during the broadcast and since Souldoggy has not replied I will join my usual crew in our usual spot rather than try and get them to join the Netflix chat.

    Hope everybody enjoys the show, however they watch!

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  21. If you knew me and what I sometimes think passes for wit, you wouldn't be as sensitive to my insensitive remarks, for which I've apologized to many Mac-loving folks a few times over. Besides, My own sweetie will be at the Oscar party via her new iPod Touch, which is compatible with the chat app we are using, as is the iPhone.

    Besides, I am hoping not to host, I'm just doing the heavy lifting. If you would like to host just show up and let me know you want to take over (My namme in chat will be unclebob). There are no admin tools, so it's not like being a cop...you just have to interview whoever enters the VIP room, treating everyone there as if they are a celebrity. and you are their starstruck fan.

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  22. don't forget the oscars chat experiement :)

    http://community.netflix.com/forum/topic/show?id=1993323%3ATopic%3A11138

    go netflix :D

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  23. Oscar party: It was an intimate, movie-savvy crowd, the people seemed to like it. It looks like chat will soon be a regular part of the community. Next year's Oscar party will be awesome!

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  24. Since you often answer these types of questions on the blog could you tell us how the Most WAtched ACtors/Directors section of the profile works. I tried to figure it out, but on my account the people listed are neither selected by who I have seen the most films with or how many stars the films that I've watched recieve...
    -dustin
    dlukenelson@gmail.com

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  25. http://www.wikipedia.org

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  26. I wish that I would have known that you could find the list of new releases on here!!! I hate the way that it is now.

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  27. Don't any of these clowns know that we know who they are?

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  28. The new "new releases" format blows. Please spend less time profiling me and more time presenting options. The fact that I need to go to another site or, worse, a newspaper to find out what's being released this week is troubling. Stop telling me my opinion. I have no desire to watch "Maxed Out."

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  29. @Souldog/UncleBob -

    In case you're still checking this thread, just to let you know my ill advised footwear comment was 85% jest and 15% anti censorship, but in very poor taste, for which I apologize. And you're right, it's all too easy to get caught up in these trivialities, so I decided to opt out and take care of more pressing matters. Speaking of which, God speed with your own healing, as with Michael's.

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  30. I really want to provide feedback on your web site, but there's no option to do so that I can find. I don't want call and hold for some customer service rep halfway around the world.
    My feedback is regarding what 'nearby community' you have chosen to associate with my account. I find it incredibly annoying you persist in sharing data from a nearby community that is predominantly military. Our tastes aren't anywhere close to those tastes, yet you have no informaton for my zip code, so you just attach information for that zip code to my recommendations. We are worlds apart and I'd like to find a way to stop receiving that information. It is completely irrelevant to us. So - if you don't actually have any data for my zip code, why do you provide data for another zip code? Why not just leave it blank or give us that option?

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  31. Can't help you with the zip code thing, except to suggest that you ignore those 'Dreck that people in your area are watching' suggestions, like the rest of us do.

    However, please know that the customer service reps aren't 'halfway around the world', but are right here in the good ol' U. S of A, just outside Portland, OR. If you click the 'Help' link and then 'Other', it'll tell you what the approximate wait time is. But try not to be quite as grumpy with them as you've been here, or - having humanlike feelings just like us - they'll naturally feel less inclined to help you.

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  32. What the hell happened to the New Releases Page? There's no access to larger list, only the showy one with the big images. How do I get to the old style, the one with more actual information. I'm tired of having to go to Blockbuster.com in order to see what's coming out. If you can't remember the name of the movie you knew was coming out soon you're out of luck.
    Please put a link to this page back on the homepage.

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  33. Yeah, but where is it on the homepage. I can get it from the blog too, but shouldn't it be right on the new releases mainpage?

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  34. Why does one bother?March 1, 2008 at 10:00 PM

    shouldn't it be right on the new releases mainpage?

    Not if Netflix doesn't want it to be. Contrary to popular opinion they still make the decisions around here. Sorry to have wasted your valuable time, Michael.

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  35. I wish Netflix would make the old New Releases page more accessible too.

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  36. I hate the fact that netflix has changed its format and no longer list movies released this week ! when I called them they told me to go to another website to find the new movies and return to netflix to order!! are they kidding me !! have been a 3movies at a time renter for 2 years! Not for long!! Am I the only one??? Farmer@nyc.rr.com

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  37. I have only one comment about NETFLIX in general. Within the past 2 months, the turnaround time for movies has lapsed to worse than it was before they lost the class-action lawsuit. Anyone else having the same problem? I was receiving a new movie 2-3 days after mailing one in, and now I'm up to about a week, this time about 10 days. I'm very close to quitting. But, I'm also close to calling an attorney friend and gathering up some more customers who are sick of their antics.

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  38. Netflix has reverted to a less acceptable turn-around time than before they lost the class-action lawsuit. I am now waiting 7-10 days for a movie to replace one returned. With a Blockbuster 1/2 mile from my house, why should I continue this service? I'm giving them 1 more month - they improve, I call my lawyer and recruit some more dissatisfied customers or I simply quit them for good. This is ridiculous.

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  40. This comment has been removed by a blog administrator.

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  41. I agree that there should be an email link to comment on this website. I mean, what other web-only service doesn't have a "suggestions" or "feedback" email address available? I have been getting approximately 40% of my dvds scratched, and that is simply unacceptable. But I have to call netflix to address that? I don't think so. I think I'll now vent it right here in public instead.

    Netflix may have a virtual monopoly on this business, but they shouldn't be so smug with it. Bad customer service and lousy quality product will drive people away every time.

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  42. As a recent immigrant fromBlockbuster I find myself very surprised by the "long wait" and"short wait" notices on recent popular releases.Why should this happen......I did not experience this on blockbuster to anywhere near the degree I see here. I had some issues with blockbuster(still do) but why has Netflix fallen down on their primary mission - providing quickaccess to flms wewant to see?????/

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  43. For the last three weeks, we have not been able to watch ANYTHING on the Instant Browsing option. I called Customer Service and there was a waiting time of 37 minutes. Good reasons to cancel my subscription.

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  44. NETFLIX quality SUCKS. For the past several weeks, I've had over 10 films that either stopped midview, or had serious issues that mad them virtually unviewable, latest being KUNDUN. NETFLIX is a good idea gone wrong. Either fix your F*#King quality or lose your users to iTunes--no social network needed!

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  45. FIX THE RSS FEED NOW.

    It's reallllly annoying.

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  46. I was looking for a Jackie Gleason movie that I saw as a child in the 60's but I can't find any record of it. It was on TV but I am not sure if it was a TV movie or a Movie on TV. He plays a deaf mute that befriends a little girl.
    Anyone seen it or know where I can get it?
    Thanks.

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  47. Dear Sirs, I rented a total of 3 DVD's and 2 of the 3 did not work. I cancelled my membership because your service was less than satisfactory. How do you stay in business? Sincerely, Stacy R Shirk

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  48. Well, I guess this blog is dead.

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  49. Instant Watch does not work on my PS3??? Does anyone know why or if I can make it work?

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  50. DEAD BLOG

    One guy goes on sick leave and an entire corporation can't deliver on a useful blog? That's sad.

    Bring back the blog.

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  51. got more community blog @ this time right..

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  52. I just stumbled onto your blog and am thrilled to find out there is a netflix community. Going to go read and check it out.

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  53. Hellooooo

    echo echo echo

    I guess Netflix gave up on its community? Oh well...

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  54. netflix is down, why not post something here?

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  55. Your blog shows green (and has all morning {Mar 24}) however the Netflix site is unavailable - and has been for at least the past 3 hours. (9 - 12a.m. ET)

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  56. It's 12:30 pm PDT and the site is still down.

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  57. Well, it's probably obvious, but Netflix is down. Hope it's up soon.

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  58. "The problems also has hobbled some Netflix distribution centers. Swasey says the breakdown means that DVDs that normally would be mailed Monday might not be shipped until Tuesday."

    That's not good.

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  59. I don't work for NetFlix, but I'm liberating this blog!

    Ask me any question you like and I will post a made-up answer promptly.

    You can call me: "The Phantom NetFlix"

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  60. OK, I just got my first question.

    Dear Phantom NetFlix,

    Why is NetFlix still down? I wanted to instantly watch Bikini Piranha 3?

    Sincerely,
    Confused in Colorado


    Dear Confused,

    I want to apologize on behalf of everyone at NetFlix, but since I don't work there, I can't.

    Yours,
    The Phantom Netflix

    Post your questions to the Phantom NetFlix and he or she will do his best to answer.

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  61. This comment has been removed by the author.

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  62. Dear Phantom Netflix,

    Why don't they update this blog anymore?

    Thanks,

    Mr. Tibbs

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  63. A reader writes:

    Dear Phantom Netflix,

    Why don't they update this blog anymore?

    Thanks,
    Mr. Tibbs


    Dear Tibbs,

    That is a very good question. Have you ever seen the movie The Parallax View?

    Further, have you ever seen the movie backwards with Portuguese subtitles?

    I hope this helps clarifies things.

    Yours,
    The Phantom Netflix

    Post your questions to the Phantom Netflix and he or she will do his best to answer without actually being an employee of Netflix.

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  64. Phantom NetFlix,

    I capitalize the F in Flix. Is that okay?

    P.S. Is NetFlix the only way to get throttled? Or can I throttle my own queue?

    Thanks,
    Arty McCrackleford.

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  65. This comment has been removed by the author.

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  66. A reader writes:

    Phantom NetFlix,

    I capitalize the F in Flix. Is that okay?

    P.S. Is NetFlix the only way to get throttled? Or can I throttle my own queue?

    Thanks,
    Arty McCrackleford


    Dear McCrackleFord,

    Actually, NETFLIX is an acronym, so it should always be spelled with capitals.

    It stands for National Electronic Tape Fulfillment Laboratories 9.

    Netflix as you probably know was started in 1966 after Fillius Farnsworth believed a Stereo 8 (better known as 8-track) mail rental service could be a popular way to distribute music.

    Yours,
    The Phantom Netflix

    Post your questions to the Phantom Netflix and he or she will do his best to answer without actually being an employee of Netflix. Due to the volume of mail received, only one question can be answered at a time.

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  67. Phantom NETFLIX, What will we do when you are incapacitated? Do you have a replacement who can answer questions for us?

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  68. A reader writes:

    Phantom NETFLIX, What will we do when you are incapacitated? Do you have a replacement who can answer questions for us?

    I'm sorry, what? I was watching Bikini Piranha 3.


    Post your questions to the Phantom Netflix and he or she will do his best to answer without actually being an employee of Netflix. All of the Phantom's intellectual essence is included on all Netflix DVDs and is downloaded into electronic devices across the country forming a sentient distributed computer network.

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  69. Dear Netflix, I cancelled my account because I suspect one or more of your employees of dishonesty. I accidentally sent one of my favorite Xbox 360 games (The Orange Box) to Netflix in a Netflix sleeve. I sent it back at the same time that I sent in The Wild. I realized my mistake the same day and notified Netflix of the mistake. I described the situation that I had accidentally placed my Xbox 360 game in the sleeve for Children of Men. The representative that helped me told me that she would notify the distribution center. Since it was the same day, the representative said that it would be very likely that the distribution center would locate the sleeve and return my Xbox 360 game. I called a week later and I was told by a representative that I should try calling back in another week. I called back today and a representative told me that it had been marked as lost. I dont understand how they could mark it as lost if they had not received it. How can Netflix make the determination that an item is lost if they were not aware of when the item was supposed to return. Also, why was I not notified that it was marked as lost? Had I not called, I would have continued to assume that Netflix was looking for my errant Xbox game. Also, I find it very unlikely that The Wild DVD made it back to Netflix, but my Xbox 360 game (valued at over $50) did not; Despite the fact that they were sent from the same mailbox on the same day and time. I suspect that a Netflix employee knew that my Xbox 360 game was in transit and that they knew that they could steal it and that it would not appear as a loss or as a theft to Netflix. I still have Children of Men I would like to return it if I was compensated for my lost game. Sincerely, Mark Smith

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  70. At the end of this month I'm cancelling our netlix accounts. We have an 8 at a time under one family member's name and another 3 at a time membership. Plus, I've given Netflix gift subscriptions. In other words, I love Netflix. Or, used to love it...

    I am so annoyed at the constant changing of certain website features. It seems in certain instances, change is done for the sake of... change- not for genuine improvement. Biggest issue: Since 2004 we've been keeping our queue filled by adding movies from "Dvds Releasing This Week". This enabled us to keep up with the latest releases of movies recently at the theaters and of old movies that had been just recently released in dvd format. Well, after years, all of a sudden we weren't able to do this. We spent about twenty minutes searching the website for this option. After calling Netflix we were told the option was no longer available. Then we called a week or two later, thinking surely there was some sort of mistake: surely it wasn't an improvement to decrease customers' options so there had to be some other way... This time I was told I could access this by going to RSS. We used this option for a while then it was removed and then it was reinstated. Then it was removed again. Now, after deciding to cancel our memberships out of sheer frustration and annoyance I called this morning only to be told that "Dvd Releasing This Week" could have been accessed all along by clicking on "Friends and Family" and then "Blog". Gee, after all the annoying time spent searching for this category on the site and phone calls and emails I find this out now... We still plan on canceling because it does seem that Netflix seems more focused on showing off their ability to make changes to the site (Yes, Netflix, we all know you have site designers on your payroll.) than actually making their customers' experience easy. Who want to have options taken away after four years of use...?

    I'm sure I'm not the only one annoyed but most people are too busy to call Netflix or send a "Feedback" email...

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  71. At the end of this month I'm cancelling our netlix accounts. We have an 8 at a time under one family member's name and another 3 at a time membership. Plus, I've given Netflix gift subscriptions. In other words, I love Netflix. Or, used to love it...

    I am so annoyed at the constant changing of certain website features. It seems in certain instances, change is done for the sake of... change- not for genuine improvement. Biggest issue: Since 2004 we've been keeping our queue filled by adding movies from "Dvds Releasing This Week". This enabled us to keep up with the latest releases of movies recently at the theaters and of old movies that had been just recently released in dvd format. Well, after years, all of a sudden we weren't able to do this. We spent about twenty minutes searching the website for this option. After calling Netflix we were told the option was no longer available. Then we called a week or two later, thinking surely there was some sort of mistake: surely it wasn't an improvement to decrease customers' options so there had to be some other way... This time I was told I could access this by going to RSS. We used this option for a while then it was removed and then it was reinstated. Then it was removed again. Now, after deciding to cancel our memberships out of sheer frustration and annoyance I called this morning only to be told that "Dvd Releasing This Week" could have been accessed all along by clicking on "Friends and Family" and then "Blog". Gee, after all the annoying time spent searching for this category on the site and phone calls and emails I find this out now... We still plan on canceling because it does seem that Netflix seems more focused on showing off their ability to make changes to the site (Yes, Netflix, we all know you have site designers on your payroll.) than actually making their customers' experience easy. Who want to have options taken away after four years of use...?

    I'm sure I'm not the only one annoyed but most people are too busy to call Netflix or send a "Feedback" email...

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  72. I find it most annoying that the turn around for a movie that i mailed back on saturday is not back by friday the next week. The
    web site shows the movie arrived at Netflix on monday but was not shipped
    til tue from NJ (to erie pa) now three days later it is not here. I would like to see an edit on the
    queue so if a movie is not
    at the local warehouse it would not be shipped without approval from the customer.
    rstkt in erie pa

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  73. Better design but has anyone noticed that Netflix does an awful job updating their New Release section? There will be Blood was just released. An oscar winner this past year and it's not even listed! I often go to blockbuster.com to search their new releases for my que. Netflix really needs to step it up here.

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  74. what did i do to deserve this? finally got out from under the evil blockbuster empire of usurious rate increases and ever-decreasing service to Netflix cinematic, blissful instant gratification. and all of a sudden, after 2 months of prompt support, a week goes by with nary a dvd delivered. next 3 discs delivered from several states away with noncommittal note that w"e will be shipping..." (tomorrow? day after? when, exactly?) your dvd from tacoma, or southern california or somewhere a long ways from my local distribution centers. so lag time between Netflix receiving my return and new delivery in hand is 5-7 days...a far cry from the 1-3 days i loved for 2 months. what have i done to offend the Netflix gods? take me back to the good old days when movies flowed like free running sierran streams?

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  75. Netflix to Raise Blu-ray Rental Fees???????? During a conference call Monday, Netflix CEO Reed Hastings commented that his company would raise rental fees later this year for those customers who rent Blu-ray movies. Since the high definition format was introduced, Netflix has been providing Blu-ray rentals at no additional fee to their customers. Now that the format war is over, and rentals are increasing, Hastings feels that it is necessary to charge a premium for high definition rentals.

    He commented, "Purchasing Blu-ray DVDs costs more, both at retail and wholesale, than standard definition DVDs. Consumers are used to paying more for high-definition content."

    No word if rival rental powerhouse Blockbuster would also be raising rental fees for high definition movies. If Blockbuster decides to keep fees lower than Netflix, it could radically shift momentum towards the second place online movie renter.

    Plz, Tell me this is a lie????? you can read this at www.blu-ray.com

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  76. Well this is what I just emailed to Netflix:

    When movies are not available at the Lansing Service Center, and have to come from a different state; for instance the last movie I received “Shrooms” came from N.Y. and was sent on April 29th. I didn’t receive it until May 3rd that was 4 days to arrive here? I sent it back on May 3rd, in the afternoon mail, and they got it on May 5th it took only 1 day to arrive! I do not believe the out of state centers mail the movies when they say do. I know for a fact it does not take 4 days for mail to arrive from NY to MI. I have relatives there and in Tennessee, California, South Carolina and Texas. 3 days is the most it has ever taken for mail to reach me from any of these states! I believe it is some hoax or a scam so it will take longer to get the movies out to save Netflix money. How else could you explain this FACT? It is impossible for mail to take longer one-way verses the other! Do you have a way to make sure they are mailing the movie?

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  77. I have reported problems with DVDs being broken and sent it back and they sent me exactly the same d... broken DVD back. Now, I don't want to try for the same DVD anymore and so they won't ship me a new one until they get this one back. And I can't write customer service online. I want to let them know that they owe me two rentals or I am going to go to blockbuster online.

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  78. Netflix is cool!
    -- FairF

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  79. I need help remembering a movie title (my age is catching up to me...) !! It's a Chinese martial arts movie, fairly recent (maybe 2003 or 2004). There were four or five segments to the movie, each in a different color, and each from a different character's perspective. Distinctly remember one scene (red) with two ladies duking it out among falling maple leaves. Anyone know the title?

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