Sunday, February 3, 2008

More Community Experiments

In addition to the message board we had been exploring, we've also got a Facebook page and a ning community. None of these is ideal, but watching how we all use them will give me some insights into where, ultimately, the Community pages at Netflix could evolve to. Try out any that interest you, and share your opinions.
Ning
Facebook

24 comments:

  1. Instead of creating Facebook pages, why isn't the Netflix Community web team actually working to fix REAL problems with the Netflix site? Probably the #1 biggest problem is the "Leave a Note" feature of the website. I have left notes for over 300 movies that I have watched in the past, yet when I add a brand new friend into my Netflix community, they CAN'T SEE any of my notes. So what am I supposed to do? Go back through all 300 of my movies and RE-TYPE all of my notes for my one new friend? And then do it all over again when I add another new friend? What is the point of leaving notes if they don't PERPETUATE TO NEW FRIENDS? You guys used to have this working perfectly about 2 years ago when it was called "my two cents" or something like that, and then you guys went in and messed it all up. Do you guys really think that our list of friends isn't growing on a regular basis, and that we don't want our new friends to see our previous notes? Someone needs to sit down and seriously rethink this, and make this work properly again. I'm sure that 98% of users would agree with me on this. (The 2% of users who DON'T agree with me are the ones that are trying to keep certain notes private from their parents or something, which is just ridiculous -- don't add your parents as your friends then.) This feature needs to start working properly again.

    ReplyDelete
  2. Out of all of the solutions, I think I prefer ning for discussions, but I think this Blog should remain for news posts about new features, etc.

    I made a short blog post on my ning page about why I liked it, but I just found boardhost to be too daunting. It is hard to look at, and understand when someone posted (Times are wrong compared to my region's time), plus people are replying to replied replies, and it is too confusing.

    Ning I like because it is colorful, you can adjust settings and have intricate profiles to show people who you are. Sure, it's not a full-fledged forum, but I find it to be the best solution FOR ME so far. I also like being able to add friends on there, just like on Netflix :)

    Hopefully everyone continues to join up on Ning, and we can move to there for now.

    ReplyDelete
  3. Despite the shortcomings of its forum application, I think ning is the most fun environment, potentially offering a pretty deep experoence as it develops. The crowd there seems much brighter than the Facebook folk.

    ReplyDelete
  4. Not to toot my own horn, but I also find that I can be more helpful on Ning, because it is easier for me to keep up with discussions and questions, with the way it updates you that someone has responded to a comment or discussion, etc.

    ReplyDelete
  5. Yes, but it only shows the most recent updates, which can include comments left by others and profile updates. Those things can be turned off, though. I wonder if people would be willing to turn off those extra notifications so that only comments on the forums are listed. Or that might be too rude of question to ask. People probably like knowing when other things get updated -- I'm new to this sort of community thing (I never got into facebook or myspace) so I'm not sure what everyone's expectations are.

    ReplyDelete
  6. The ning business card on the right says ning has 55 members. It's 69 as of a couple of minutes ago. Do you have to update it, Michael?

    ReplyDelete
  7. The Ning number probably gets updated once a day.

    ReplyDelete
  8. hey michael

    i was wondering if i could make a suggestion for community profiles
    right now it lists "most watched movies and directors"
    and my only complaint about this is that from rating all seasons of the simpsons or care bears or csi or friends, i get all the actors and directors from those series instead of the actual directors and actors im interested in

    so im wondering if there is a way where instead of that, we can just input our actual favourite actors and directors?

    ReplyDelete
  9. I have a 'minor bug'. I set up 4 ques. When I switch between ques and have to reenter my password, Netflix loads up my primary que and not the one i selected.

    E

    ReplyDelete
  10. rather than 'becoming a fan of' netflix on facebook, how bout a facebook app where people can see what you currently have at home on your netflix queue, and maybe what your next few movies are? it looks like blockbuster is already doing something like that: http://www.facebook.com/apps/application.php?id=6490073218&ref=s

    ReplyDelete
  11. I really, really don't like the new Ning... that is all.

    ReplyDelete
  12. I second the need for a facebook app for netflix

    ReplyDelete
  13. And how about a way to leave a comment to someone on Netflix. For ex, I like someone's review and wanna tell them so, or I want more information as to why they did or did not like the movie.

    ReplyDelete
  14. What is the purpose of Ning? Just another thing that we have to register to. Why can't the desired features of Ning be added to Netflix on the user's profile, or another section? I also dislike that thins Ning thing is not actually linked to Netflix (as far as I am aware). Thus, you have to start all over with your friends, there is no space to showcase the reviews you write, the lists, or and the movies you rate, other than writing it all. There is no direct link, no uniformity, no same nickname. Same thing with this blog. Why can't it just be part of Netflix and you can just post blogs in a newly created section, that way you can just click on a person's page and see the blogs they have posted. I just like the idea of finding everything in one place, of uniformity, instead of all these extra communities.

    ReplyDelete
  15. 1) Facebook app. Still thinking about it. Yes, Blockbuster has one.

    2) Why not put the blog and a 'real' message board on the Netflix site? The biggest reason is that I am not sure how many of our 7+ million members would use it; if only a few thousand were interested, it might not warrant the work needed to build it. But I figure i can very quickly and easily set up an offsite version of a blog, of a message board, of a "social network" even - and even if it isn't fully featured, or connected with netflix or even super simple, i will get a sense of interest in it, and the kinds of features that seem to be best suited to netflix. As I have said repeatedly, this is an experiment and it helps me determine whether or not to build something within netflix and if so, what it might be. In the meantime, the community team is working on some other "social" initiatives that I will discuss later this quarter, and we can mess around with ning and the blog and you help steer the development going forward.

    But yes, a Facebook app would be cool. We have about 1100 fans of our Netflix page on Facebook. That's really not that many, is it. What if there are only a few thousand Facebook users who are also using Netflix? Should we redirect the team to build something just for them?

    At Netflix we gather information in many different ways to help determine what is the best way to spend our limited resources to the maximal benefits of our customers. I appreciate everyone here helping with that process.

    ReplyDelete
  16. Ning is fun but still not the right format for a message board dedicated to Netflix. Netflix needs a bulletin board system with an easy interface to encourage people to participate.

    Ning is better suited to small communities of people who want to interact with each other, when the volume of threads gets too great, discussions that are relatively new are pushed off the page. Bulletin board formats favored by large communities are broken down by areas of interest and keep a large volume of conversations in front of the user. Ning will never be a replacement.

    ReplyDelete
  17. Has there been any movement on listing members reviews in a format in which you can find their individual reviews of particular movies? I would like to know, for instance, what "talltale" thought of a certain movie but don't want to page through all his/her reviews looking for it. Also, it is distracting to be constantly prodded (on the Community Page) to leave a review on a movie you have already reviewed.

    ReplyDelete
  18. I have a request to restore an old, sorely missed feature. Please, oh please, return the "DVDs Released This Week" button on the home page. The current "New Releases" tab is inefficient, and usually out of date. What happens if I want to know if a series or under-the-radar movie has finally come out? The old set up told me but seeing what was new for that week. The current one is crummy and I hate it to all ends. Fix this now please.

    Also get a proper message board so we customers can organize our complaints and suggestions. This blog set up is confusing at best.

    ReplyDelete
  19. The current "New Releases" tab is inefficient,...The current one is crummy and I hate it to all ends.

    Agreed. Completely. I am not three years old. I don't need sliders to entertain me. Hate them with the blazing intensity of 1000 white hot suns.

    And getting back on topic, I would prefer a message board to a social networking site like Ning.

    Michael, you've said that Ning is an experiment to see if there is enough interest to warrant a message board that is included within Netflix. However, you have also repeatedly said that the group here is but a very tiny sample of the Netflix membership. If the only way to find out about the Ning site is to read this board, then will Ning really be an accurate indicator of interest? Will there really be any true way to know the level of interest until there is a clearly marked message board housed on the site Netflix site itself? There may be way more hits to this blog then the readership ever knows about, but all I have to go on is what you have told us when there has been an outcry for some feature or another.

    ReplyDelete
  20. www.wikipedia.com har har har

    ReplyDelete