Sunday, January 13, 2008

Missing Reviews on Community Home

A few of you noticed this already, and frankly - i'm seeing it on my account too - so i've asked the team to dig in and see if they can figure out whatsup. I'm sure this is pretty widespread, but i'm also confident no data is being lost, and it's a presentation issue. More when I know more.

MONDAY 9:30am UPDATE:
We have identified the source of the problem and will be working on the fix today.

MONDAY 4pm UPDATE:
I believe this is fixed. If you don't see this working shortly, please post. Thanks for your help, everyone.

33 comments:

  1. This comment has been removed by the author.

    ReplyDelete
  2. No prob. We just assumed that all reviews of popular movies were being excised to help with the current distribution crisis.

    Was that the crack of a smile I detected, Mister?

    ReplyDelete
  3. I removed all my reviews, I also unrated all the thousands of movies I previously rated. This did not fix the new releases problem like Netflix customer service told me it would. I still see movies on the new release page from last year and not one real new movie.

    I know one thing.. even if Netflix fixes the new release page problem I am never going to rewrite all those reviews and re-rate all those movies. It took me about 10 hours or so do unrate all the movies and get rid of my reviews.

    - Bob in Seattle

    ReplyDelete
  4. TO Bob:

    Here is the link:

    http://www.netflix.com/AllNewReleases?lnkctr=NavAllNewReleases

    or

    http://tinyurl.com/yncraf

    It still works for now - just hidden so you need to bookmark it.

    ReplyDelete
  5. Seattle Bob:
    removing your reviews and ratings couldn't possibly affect a problem such as the one you describe. The first thing I would do is install a different browser -- Firefox or Opera -- and see whether the problem remains when you load the new release page. If not, the problem is in the browser.

    ReplyDelete
  6. Folks: i'd like to point out that i am nearly certain "Bob in Seattle" is a blockbuster shill...

    There is no way Netflix CS would ever suggest a problem could be solved by removing ratings or reviews.

    Bob: if you're still real - please post your PID number as I mentioned in an earlier post, and i will look into your issues. Personally.

    ReplyDelete
  7. Yea, 'Bob' is all over these threads now pushing BB. If he'd been smart he'd have left it at that one heart-wrenching post.

    ReplyDelete
  8. S. martarz said
    We just assumed that all reviews of popular movies were being excised to help with the current distribution crisis.

    :-D

    ReplyDelete
  9. @Michael -

    JoeB may not be terribly diplomatic, but he's right to be upset. If the IP addresses can be turned off (for worldwide broadcast, at least!), they should be. If not for his sake, then for all of ours, because if you're being this cavalier about revealing our IP addresses, how can we feel secure about all the other personal info that we've entrusted to Netflix? Fair point?

    ReplyDelete
  10. JoeB may not be terribly diplomatic, but he's right to be upset. If the IP addresses can be turned off (for worldwide broadcast, at least!), they should be. If not for his sake, then for all of ours, because if you're being this cavalier about revealing our IP addresses, how can we feel secure about all the other personal info that we've entrusted to Netflix? Fair point?

    Won't matter much now what Michael does with that board, since it looks like the spammers have taken over. Well, 2 days was a good run. :)

    ReplyDelete
  11. Hey Robert -

    I'm not intractable on this -- i appreciate your input. This is my thinking. (1) Many of the accounts i've ever read about successful communities tend to speak highly of the importance of contributing comments without anonymity - it keeps people more honest, there is less spam, there is better behavior, and so on. My first thought when I saw those IP addresses was "holy cow, i've got to turn that off" but i've since started to think that it has kept that space relatively civil and on track, something this blog has not always benefited from. Posters here have often requested that I turn off the anonymous posting option... but i have erred on the side of openness, and - at least for the moment - chose otherwise. But on that message board, I'm not so sure.

    I'm not enough of a computer guy to know exactly what I'd DO with someone's IP address to violate privacy, but i can certainly understand that it probably makes a number of things possible that shouldn't be. I am generally tempted, for those reasons, to remove it.

    AT first i didn't know it even could be removed, but have learned today that it is possible -- although i haven't actually drilled in to see how i'd do it. But i agree i now can. Anyway, i think rather than show IP addresses i should only allow comments from registered users ... but again, is that going to provide a barrier to a community? Probably not, but i'm considering these things.

    (2) I don't know why you'd equate what this external temporary message board system seems to reveal, by default, with Netflix being loose with customer data. This isn't customer data. In fact, there is no reason to assume that everyone posting is a customer (there or here). It's a public forum, run off the Netflix site. Netflix takes privacy very seriously, and it would be a mistake to conflate this IP address thing with the "personal info we trust to Netflix."

    Anyway, i'm still thinking about the pros and cons of the IP address, and registering to play, and whether we should stay with that bulletin board product or move to something more sophisticated...

    But thank you, sincerely, for your input.

    ReplyDelete
  12. @ Michael

    Thank you for your expansive (and lightening fast!) reply. IP addresses are a very valuable commodity for hackers, and people go to great lengths to protect them (like a www social security #), so it just surprised me that you seemed to be punishing JoeB for his...uhmmm ...verbal incontinence.

    In conclusion (IMHO) :

    Registration - Absolutely essential.

    IP addresses - You're welcome to see them to keep us honest - and most of us assumed that you did - but they really shouldn't be on public display.

    ReplyDelete
  13. I agree with Robert, if you want to be able to keep things at all in check, registration would be a must. It takes all of a few minutes to register for something like that, so it shouldn't be a barrier for anyone, at least not someone with anything real or serious to contribute.

    I also agree that IP's should remain hidden as that info is not necessary for anyone to see. IP's being visible to the admins... that wouldn't bother me (I usually assume my IP's is always available to admins on most sites anyways), but I probably wouldn't participate knowing my IP (or email address) would be made public.

    re: s. martarz: touché!

    ReplyDelete
  14. The reviews on my community page stopped showing up on Friday and have not yet appeared. I posted several reviews on Thursday and later and none have showed up. It must be a more serious problem than the tech folks anticipated!

    ReplyDelete
  15. I'm also missing the reviews on the Community home page. But no for two days in a row I've submitted reviews and nothing has appeared. All of the reviews have been lost. I'll try to contact someone about this but is this related to the lost community features or is anyone else experiencing this problem? - dlukenelson@gmail.com

    ReplyDelete
  16. @Dustin -- If it's of any reassurance, stuff (especially our reviews) has been coming and going for a while now as they 'improve the site', but always ends up coming back - unless a review wasn't posted in the first place (see list of review no-no's). Here's the explanation that Michael gave last Sept. :

    "...the website.... is really a whole bunch of computers (servers) with identical code. When you log in to your account, you're logging into to one of these servers. The servers are themselves connected to a lot of different databases -- data about friends, account data, ratings data, list of movies... Sometimes when something is wonky on the site -- say the stars go away or your reviews disappear -- its a glitch in a database, but not the website in general. One component might have to get rebooted or something, and then it all looks fine again. Data isn't ever lost."

    @Michael -- Happy to fill-in when we can, but might it not be helpful to assign a couple of your very proficient and sunny guys and gals from Customer Service to answer some of these kinds of questions?

    ReplyDelete
  17. Hi Michael,

    The reviews are back on my community page. However, I just noticed that one of my faves posted a new review (so it's in the top left) and when I click "read more" of the review, I cannot find the actual review on that person's reviews page. It *does* show up on the movie page as one of the recent reviews. The only reason I wanted to click on it was to vote it helpful-- it was one of yours actually. :) So, not sure if this is just normal lag time across pages...

    Thanks.

    ReplyDelete
  18. Bob in Seattle:

    Block heads like you what makes BB a terrible and horrible experience in customer service, and that's why I swore off of BB back in 2000 and cancelled my store membership. Subsequently, I now go around singing praises of Netflix because they *know* what customer service is.

    -Proud Netflix member

    ReplyDelete
  19. With the Reviews back, the activity feed for my Faves is now gone both on the Community homepage and on individual profiles. If this was turned off for privacy reasons I understand though I found it very useful. Hopefully it's just a glitch.

    prid=255766039

    ReplyDelete
  20. Faves showing up in my activity feed right now.

    ReplyDelete
  21. @Michael

    I was looking through your posts regarding missing reviews and if I understand them correctly you said that the problem is solved. However, I'm still seeing a problem; perhaps, it's a different problem than the one that's been fixed, but I can't seem to save any reviews that I write. When I click on the "submit" buttom, it says "submission error". Any ideas as to if this is only specific to me or if there's some type of problem on the website?

    Thanks,
    PRID 531030285

    ReplyDelete
  22. In my experience, the failure of a review to be accepted by the system was usually due to having too many words or characters. A few quick deletions usually solve the problem. The reviews I have posted in the past few days have all been appearing normally. The problem of the reviews not being accepted is likely to be length or, perhaps, containing a word of two that triggers a block as I assume Netflix has a trigger for some key words.

    ReplyDelete
  23. I have a question about reviews... what recourse is there regarding plagiarism? I was toodling around following a person's list and reviews and came upon a review for the movie "Stalin's Bride" that claims another review (from one of NF's highest ranked reviewers) was in fact plagiarized from IMDB. I guess, I kindof suspected that this might happen, but this reviewer's rank and sheer volume of reviews makes me believe that something is afoot. Any suggestions?

    ReplyDelete
  24. @AtTheBeach

    Thanks for the helpful tips. My review was only 120 words, so I suspect that the length was the problem, but perhaps it had some "trigger" words. However, for the life of me, I can't figure out what they might be. I've pretty much changed all possibly "triggers" to "baby" words, but it still won't let me submit for that particular movie. Nonetheless, I was able to successfully post a review for another movie. This review had 90 words and I tried to use similiar writing style as that of the other review that won't submit. Beats me .... I'm glad that at least I able to submit some reviews.

    Thanks,
    PRID 531030285

    ReplyDelete
  25. @Freakin Meow

    I know you addressed this to Michael, but since Netflix doesn't officially read our reviews, it's pretty much up to us to police them ourselves - unless it turns out to be rampant enough to warrant adding a 'rip-off' dropdown to the flag; but I don't get the impression that it is. Mentioning it in a review, as long as one can reference the original, sounds smart, since being publicly discredited should be disincentive enough. And if turns out that one particular reviewer is doing it a lot, then a call to customer service so that word can be gotten to the review dept, seems warranted.

    ReplyDelete
  26. PRID 531030285, I wonder if it's like mis-entering one's bank code, or whatever, too many times and getting shut out? I once tried to 'de-trigger' a review (which was neither too long nor too short) to the point that it could have been written by Our Blesséd Mother herself, and it still didn't get posted!

    ReplyDelete
  27. ps. Btw, 'Netflix' isn't allowed, in case you didn't know. A common 'submission error'.

    ReplyDelete
  28. That's it! I mentioned "Netflix" once in my review. Thanks for the that ... I wouldn't have figured that one out.

    -PRID 531030285

    ReplyDelete
  29. I love Netflix, but recently have been very annoyed. The features and organization is great, however, it's too buggy.

    I can get to my queue list about 50% of the time. In the last 10 times I've attempted to search for movies, the page freezes.

    ReplyDelete
  30. MARCH 11 - I'm missing a review (i rewrote it and tried a second time) for Jodie Foster's The Brave One - a subsequent review for a different movie did appear. What's up?

    ReplyDelete
  31. After the website meltdown this week my reviewer rank is messed up. It used to be around 15,000 - but now is says 425,892. My CIN is 718 262. Why is there no way to log bugs from the Contact Us page?

    ReplyDelete
  32. just curious since I am trying to find a decent message board

    what ones are best?

    ReplyDelete
  33. what are the good message board with reviews or comments about them?

    ReplyDelete