Monday, November 26, 2007

Back from Thanksgiving

Hey gang. This is just a personal note to say that -- like many of you -- I was out last week for the holidays. I'm back now, catching up on the stuff that accumulates while one is out of town, including reading everyone's comments that have been coming in for the time while I was getting ready to head out and while I was away. From first glance, lots of interesting feedback from you. Back in the groove soon.

81 comments:

  1. The important thing, though, is did you bring home any leftovers? If your haul was meager, then make more. Now is the time to score at the store - I got a 15 pound all natural free-range bird for 10 bucks. I'm makin' my own Leftovers! (an hey, dude, I am so totally not off-topic.}
    e.

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  2. @e. I'd have sent help, but you left no contact info.

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  3. My question is, when is Netflix going to get a higher quantity of Blu-Ray discs? Now that many more homes are getting Blu-Ray players, all the movies at the top of my queue (Blu-Ray) have a very long wait. The last movie I received was about #5 on my list, as the top priority discs were all out. More Blu-Ray PLEASE!

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  4. Since you're back- maybe you can get "faster pussycat! kill! kill!" It's weird netflix doesn't have it, since it's only the best movie ever made- according to John Waters.

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  5. Michael has nothing to do with purchasing movies for Netflix. You will be much more successful requesting movies on the Title Request page:

    http://www.netflix.com/Suggest?type=0

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  6. and "faster pussycat" isn't really that good.

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  7. Faster Pussycat, Kill Kill has a good rating from Rotten Tomatoes. I'd probably watch it.

    I just sent in the second request (1st one long ago) for Cold Dog Soup. I love that movie and can't understand why NF doesn't have it.

    Thanks for posting the request link.

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  8. http://mentalcarwreck.blogspot.com/


    We're So handsome

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  9. http://mentalcarwreck.blogspot.com/

    We're Handsome

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  10. @ Anonymous RE faster pussycat! kill! kill!

    Goto http://www.netflix.com/Suggest?type=0

    When requesting provide the following information to help expidite.

    Studio: Russ Meyer
    DVD Release: 6/14/2005
    UPC: 634991283120

    Sometimes more info helps the buyer locate or identify LI titles.

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  11. I have a question about privacy issues. I was using my mom's account and decided to take a look at how my account looked from the point of view of another viewer. You see my user name almost everywhere, but if you click around on the tabs, some of them display my full name. I found this pretty alarming. I'm not trying to hide behind a pseudonym, but any Netflix user could find me with the location and name available. As a single woman living alone, I don't like this. Why does Netflix display users' real names at all, particularly when you use your own account, this is not obvious.

    I've been a member for a long time (6 1/2 years), and I like to use all the features, but I would like to know how I can opt of of having my real name displayed for all to see.

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  12. hold on, anon -- if you are friends with your mom, then yes - your friends see your real name. i mean, they're your FRIENDS.

    but strangers, people browsing the site who come across your profile, they will not see your real name or anything identifyable...

    is this what you're talking about?

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  13. Nevermind... I just called the lovely folks on the Netflix help line (so glad that this is now availble) and found that the name appears only to people who are in your friend list. Panic over. Thanks!

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  14. Michael,
    I would like to bring up an idea that was discussed a few weeks back. A "REMOVE FAN" option.
    Community members have the power to add and remove freinds and faves at will. You can add all the real-life freinds you want. You can even add anonymous "freinds" if you choose, or they can choose you if you put your info out there. And you can get rid of any or all of them at any time. For whatever reason.
    You're not attracted to them anymore. Their new avatar is hideous. Your ex's mother is still writing those goddawful reviews. Dump them.

    Fans can be a bit trickier. I know- it's a two way street, and you're just a fave to your fans, but as all rock-stars know, sometimes you just got to push your fans back.

    Dont get me wrong, I luuv! having fans, and even hope to become "freinds" with some of them soon, but some of those "fans":

    1.- some of those avatars really make me retch I mean iyiyii!! I gots kids!
    2.- Alot of these fans are not even fans- they just want me in their collection because I look like a cat...dog...or spock.
    3.- Some members can have very unappealing nicknames. And this is my biggest beef. I enjoy looking atthe site several times a day, and each time I have to look and see someone who calls themself: RON PAUL CAN WIN

    the horror...the horror...

    please help me, Michael, i can't take it....

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  15. Hi, the Netflix FAQs weren't helping me and I couldn't access my phone, so I thought I'd ask here =].

    My issue concerns the Community/Friends page. One of my friends just added me on Facebook, but her name does not appear. In the past, this has happened, but I have been able to edit the name to how I'd like it to appear. However, the Preferences tab is currently not appearing. What's going on? Is it just some temporary glitch? If not, how can I edit my friend's name? (Ex. Change it from "Zoh 12345678" to "Rose [surname]".)

    Thanks for any help =]. You can e-mail me at winslutty.daylewisian.86@gmail.com and I would appreciate any info.

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  16. @Cinemaniac,

    You'll find ALL the answers here. Read most of the way down.

    http://blog.netflix.com/2007/11/this-weekends-release-and-other-things.html

    Hope this is helpful.
    Cheers!

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  17. I really enjoy the convenience of watching Netflix movies and shows online, but a few times (like tonight) the website has been down for maintenance. With the writer's strike on, this has been a great alternative for nightly viewing, but a big disappointment to find the site down during "prime time". Any chance Netflix could do maintenance in the late late hours like 3 or 4am, or build out some redundant infrastructure to allow for outage free maintenance windows? Thanks,

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  18. "I really enjoy the convenience of watching Netflix movies and shows online"

    We can only imagine.... But all bitterness aside, that's actually a great idea.

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  19. michael, from netflixNovember 29, 2007 at 9:15 AM

    derth -

    i understand your problem. let me think about it. we did put the fans down at the bottom of the page so they could be more easily ignored...

    i'll get back to y'all on this.

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  20. I'm a paying netflix customer. Because I don't use Microsoft's operating system, I can't use the instant viewing feature of movies on your website. Is this really fair to MAC and Linux users? Shouldn't we get some kind of discount? How hard is it really to make it compatible with other OS's?

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  21. i'm still enjoying my leftovers. less cooking means more movies. i like this topic; thanks, michael.

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  22. @Happy Linux guy. Sigh! I wish Netflix would make the effort to explain WHY some people's system is 'incompatible' so one of us doesn't have to do so every 3 days!! This link will give you a little background info, but won't answer your very reasonable question about fairness.


    http://blog.netflix.com/2007/08/instant-watching-
    on-mac-firefox-and.html

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  23. Amazing how a topic titled "back from Thanksgiving" can have more than 20 comments. Is there no longer any shame about off topic posting?

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  24. I am stumped on a wacky issue - \i just added my wife as a second profile, and let her pick one of our two movies/set up her own queue... but, her queue has no idea what I have already picked, and she:s started to load up on movies we are already going to get in my queue. This cant really be how its meant to work, right? What am I doing wrong here? Isnt there any way of seeing when someone else in the profile has already selected a movie before I add it?

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  25. To : 'Help' and 'Michael'.

    People don't stop having issues (get lonely?) just because there's no relevant thread on which to post them. Why not add a 'Suggestion box' or 'What's bugging you?' thread to the ...'Flickr'... 'Jobs at Netflix' links, and have either other members or someone from Customer Service answer them - or not, as the case may be? Kinda like 'Ask Mike', but not pitched specifically at you, Michael, who obviously have enough to contend with as it is.

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  26. People don't stop having issues (get lonely?) just because there's no relevant thread on which to post them.

    But there are already plenty of threads with EVERY Netflix topic that has ever been imagined. Why not post under a related topic that has already been started?

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  27. Sure, but who reads any but the first few (i.e. current) threads, and maybe 'Ask Mike'? Michael presumably gets a copy of the post as an e-mail however long the thread has been archived, but aren't we talking to each other here as well as to him?

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  28. I would love to see the "Watch Instantly" feature come to the Mac. It feels like I'm not getting the same service that others are are getting for the same monthly charge... Any chance this is something that will be added in the future?

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  29. "Shazayam" - he said to her.

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  30. To anonymous and happy Linux guy.

    I've mentioned this before…

    Movies broadcast over the Internet are encoded in such a way that the receiving computer needs to have a "key" to unlock the content.

    The manufacturer (mac, redhat etc) must manufacture, license, purchase (whatever) this key and format it to work with their media players.

    Netflix's media player looks to your system for this key to unlock the content, if the key is not present, it cannot play the movie.

    That's why you guys need to grump at Apple or some bored Linux coder to get them to create this key.

    Funny thing is my gal pal has a Linux install and she has no problem, she just emulates windows support and runs windows media player, and can watch movies on line from netflix no problem.

    I've even seen it work on mac boxes.

    Its an unfortunate fact that NF doesn't control your home setup.

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  31. NF controls how much they charge us.

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  32. Friends is down way too often lately. I work A LOT and when I get home I have like an hour of cimputer time before I have to sleep. It is now 5pm eastern time on a Friday and Friends is down. For like the ninth time this week.

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  33. I just posted the rant about Friends being down. I went back and tried again and it's up, so I don't know, perhaps my computer is wacky. Sorry.

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  34. talltail is back on top. i wonder who has the highest rank without having written any reviews? some of those lists are extraordinary! i don't beleive t.t. has any lists, or freinds, or favorites, but lots and lots of fans.

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  35. "Its an unfortunate fact that NF doesn't control your home setup."

    Steve?

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  36. NF controls how much they charge us.

    But Netflix didn't raise the price when they offered Watch Now, so why should they lower it just because Macs can't use watch now?

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  37. OK, how about this, Anon? Once Mac, Linux, and even some Windows users can finally download 'Watch Now', all those that had been enjoying the feature up until that point would be blocked (at no additional cost to them) for the same number of months/years that we were. Fair deal?

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  38. This feature was part of their war against Blockbuster. If they hadn't been able to offer it, I think it likely they would have had to lower their prices instead. So by that I do think we are paying for it. Of course that can't be proven either way. Netflix has certainly considered it worth enough to use it as a main advertising point. I haven't noticed them advertising any of the other features they have added in the last year.

    If it were worthless, why not just scrap the feature altogether? I'll bet you that if they did that, the Windows users would scream bloody murder. Some of them are quite upset that they don't have access to Watch Now for a couple hours a week at 2 AM.

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  39. Happy Holidays everyone!!

    A question about faves... I recently have become quite addicted to the faves feature. I see a review that I like and I'll add that person to my faves.

    How are the faves organized? It seems like new ones are just randomly added into the mix. Would it be possible to add a function similar to the queue that would allow a user to organize their faves? Maybe they can be self arranging according to reviewer rank... or maybe a drag and drop system? What does everyone else think about this?

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  40. Not an issue for me personally, but I'm all for as much customizing of the site as possible. But the reality is that only the features that Michael thinks enough of the 7+ mil. members are going to use can get the necessary investment of time and resources to implement (see 'Product Tax' and 'Moving the Needle'), and I'd be surprised if this were to qualify.

    Speaking of which, I'd be very interested to see an updated wish list - an impressive number of the ones on the July 7th list having already been implemented, for which much kudos and many thanks - and get some sense of which features are being worked on, and which ones have been nixed. You know, those old chestnuts like 1/2 stars, mini-reviews, re-shuffling the order in which reviews come up, easier list editing, voting on lists, etc...

    And hats off to 'E' for being the only one to stay consistently ON topic.

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  41. Baff said...
    NF controls how much they charge us.

    Baff said...
    This feature was part of their war against Blockbuster.


    I recall my monthly fee go down as a result of the war against BB.

    Again its not NF fault that these media keys are not being offered by some manufacturers.

    Let me put out another example. I go out and drop a few $$$ on a blue-ray player. Should I then expect NF to discount my monthly rate because 90% or more of the movies available are not in the blue-ray format?

    Its all about choices, yes the old DVDs will play in the blue-ray player, but watch now will also work with a few update "choices" on the computer users system.

    Besides… Am I the only person who remembers paying $3 to $5 per day to rent a single DVD, and I had to drive there to get it and driver there to return it? Lets not forget late fees.

    I have 2 movies out unlimited for $14.00 and some change. I get 4 movies a week, mailed to my home, no late fees, and no additional charges.

    In the olden days that would have cost me $48 to $80 a month, not including gas for my car, and/ or any unplanned late fees.

    Heck you cant even see a new release at the theater unless you go before 3pm and don't buy any popcorn or soda for less then $14.


    Anon 2 said...
    OK, how about this, Anon? Once Mac, Linux, and even some Windows users can finally download 'Watch Now', all those that had been enjoying the feature up until that point would be blocked (at no additional cost to them) for the same number of months/years that we were. Fair deal?


    That's just silly, its not our fault that MS got the keys and support out on a timely basis, while Mac/ Linux have been dragging their feet.

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  42. Of course it's silly, Silly; it's called 'reductio ad absurdum'. I was just trying to point out, as Baff was, that if the situation were reversed Windows users would be hopping mad, regardless of whose fault is it. It's easy - and rather smug - to be so 'reasonable' when you're not losing out. But since you seem totally uninterested in anyone else's viewpoint...

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  43. RE: "deanypop said...
    I am stumped on a wacky issue - \i just added my wife as a second profile, and let her pick one of our two movies/set up her own queue... but, her queue has no idea what I have already picked, and she:s started to load up on movies we are already going to get in my queue."

    I have this problem too. When I first added her queue it used to show an comment "Queue 2' has this tile do you want to add anyway" Well, I am guessing for privacy between queues they got rid of that. What I do now, I have her as a friend of mine and when she adds a movie, she can see form the movie at a glance page if I have it in my queue or vice versa. If I want to get it sooner I can send her a note saying hey, bump this up to the top and then we don't get duplicates. We did this after 2 times getting two of the same movie at home. I was very mad. =)

    Hope this helps.
    Cheers!
    Matt

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  44. Since this thread seems like a 'free for all' of subjects anyway, I'll throw out there another one.

    I would like to see a feature to search for users. If I have a user profile name; 'nickname' and I want to look them up, it is *VERY* hard to figure out how to find them.

    For example: Someone in this thread mentioned TallTail. Well, now I'm curious but I don't know how to check it out.

    Also, Last night I was trying to add a friend but it gave me an error about too many friends. So I went through and deleted a bunch of my favorites. Well, it turns out that had nothing to do with the problem. The person I was trying to add had reached 50 friends. Which is apparently the Netflix limit. So *now* I want my favorites back. I know a few of the names I deleted but figuring out how to get back to them, winding through friend of friend of friend to find them or remembering what reviews they wrote, is proving to be quite challenging.

    So, if there was a spot where we could 'search for user' that would be very helpful.

    What do you all think?

    Thanks Michael!

    Cheers!
    -Matt

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  45. "When I first added her queue it used to show an comment "Queue 2' has this tile do you want to add anyway" Well, I am guessing for privacy between queues they got rid of that."

    Interesting. Is this so, Michael? Surely multiple users on a single account wouldn't need to be isolated from each others in this way; aside from the movies marked 'private', of course.

    P.S. @Anonymous.

    I liked, and stole, your nice use of bold instead of italics for quoting. Hope that's OK!

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  46. Matt, I agree that a nickname roster would be very useful. Paste both halves of this link together and you should be able to find Talltale, at least :

    http://www.netflix.com/StrangerProfile?
    prid=&lnkctr=yourfan2profRat

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  47. Or maybe not! Sorry, Matt. These links only seem to take us to another member on our own accounts.

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  48. PPS. Check out 'Black Night' (2005). His is the only review!

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  49. "I recall my monthly fee go down as a result of the war against BB."

    Your's may have, mine did not.

    "Its all about choices, yes the old DVDs will play in the blue-ray player, but watch now will also work with a few update "choices" on the computer users system."

    The only way to get Watch Now to work on my computer is to buy a new one. There are no update "choices" that will change that. My computer is less than 2 years old, so I have no intent to replace it right now.

    "Netflix is a cheap"(paraphrased)

    Mac users are getting a good deal. Windows users are getting an insanely great deal.

    I really do like Netflix. Despite BB offering a much better deal for Mac users this year I did not switch over to them.

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  50. "...Despite BB offering a much better deal for Mac users this year..."

    Yes, but only briefly, lest anyone is tempted, until they realized that the unlimited in-store exchanges at the same monthly rental as NF was bankrupting them! So they very sensibly jacked up their rates and/or put caps on the number of in-store exchanges.

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  51. Yeah, I think BB is gonna have a hard time this coming year. Netflix on one side and Redbox on the other.

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  52. Umm....I haven't been able to access the "report a problem", "help", or "contact us" links for about a month now. It just says "transferring data from netflix...", but I never end up getting a page. I'm using a mac computer, but I've also tried on a PC.

    Any advice?

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  53. I haven't had any problems getting to those pages.

    Sounds like it may be a problem between you and the server they are using for that part of the site. You might want to try a traceroute. I haven't done one in years, someone here can probably give a link to a site that will help.

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  54. Since I am not a member of Facebook, I was not able to publish a comment on the Netflix facebook page to a post made by "rubin" from Netflix, (who I think is the same person as "Michael" on this blog) so I am posting it here instead. On the facebook page, In the "watch instantly" thread in the discussion board section, I agree with you that your restaurant metaphor isn't the best.That situation would never happen in a restaurant, so the metaphor didn't make me, a Mac user, feel any better, but thanks for trying. It's nice to know that you are a Mac user, too, and have written so many books about Macs.

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  55. I am BEYOND frustrated with your website.

    I can find NO WAY to contact customer service except via telephone!!!

    There is no email anywhere under CONTACT US.

    There is no online 'chat' type of service either.

    Have you never thought you might have a HEARING IMPAIRED customer that cannot use a PHONE?

    This could easily be grounds for an ADA lawsuit, not to mention a huge inconvenience for users in general.

    I will be contacting the ADA about this matter.

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  56. @frustrated Anonymous:

    Click
    1)contact us
    2)Suggestions
    3)on the drop down menu select "user suggestion"

    OR copy this link: http://www.netflix.com/Suggest?type=2&lnkctr=cu_suggest

    Then type your email in the field and click send.

    Netflix will receive your communication.

    Hope this is helpful.

    Cheers!
    Matt

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  57. @ Frustrated.

    Many of us have been pressing for e-mail customer service to be re-introduced to supplement the very much improved (I can assure you) phone support; but primarily for reasons of time and convenience. But shame on me - and them - for not having even thought of your considerably more serious and valid argument. There's no feedback from 'Contact Us', so it won't help with anyone's immediate issues, even if it serves to improve the site long term.

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  58. @Frustrated

    There are many free TTY/relay services a person who is hearing impaired can use. I'm surprised you don't know that.

    And good luck contacting the "ADA". Let me know if you find a phone number for them.

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  59. Tough love, Ang, but thanks for the ADA larf. Although we all know they meant the Dept. of Justice, naughty man.

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  60. The American Dental Association?

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  61. Yes, its hard to use a phone when your mouth is wired shut or numbed with novocain. Sorry, couldn't resist.

    I assume they are referring to Americans with Disabilities Act.

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  62. Michael,

    As instant viewing expands its offerings, do you think that section could mirror the wider site a little more. For instance, we can click on subgenres (Argentina, UK or Russia, for instance) when we're in an instant viewing movie page, but there's no way to go directly to that from the genre index, which only offers 'foreign'. Also, one can't see what's available with instant viewing by director or actor, which would be nice.

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  63. Pete said:
    Sure, but who reads any but the first few (i.e. current) threads, and maybe 'Ask Mike'? Michael presumably gets a copy of the post as an e-mail however long the thread has been archived, but aren't we talking to each other here as well as to him?

    But it is disrespectful to post off topic in someone else's blog. Let's respect the blog and post on-topic.

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  64. Previous anonymous: this really isn't your average blog; this is pretty much the only gathering place for Netflix afficionados, and I don't think Michael really cares about a little off-topic. Also, I don't think there really is a topic for this particular post that we are commenting on--but if there was, your post would be just as off-topic as the rest of ours.

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  65. Yea, guys - i don't mind the offtopic here (honestly: what's on topic? Thanksgiving-with-relatives stories?)

    Seriously: i wish we were building things these days that were more visible, but they're not. Just as much work, of course, but behind the scenes stuff, and larger things. No, I think the random thoughts are fine here.

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  66. @Anon2… But since you seem totally uninterested in anyone else's viewpoint...

    Thats not true at all, it just seems like a lot of folks are getting mad at the wrong person (NF). Its not NF fault that these keys are not being made available to certain users by the manufacturer.

    @Baff… The only way to get Watch Now to work on my computer is to buy a new one. There are no update "choices" that will change that. My computer is less than 2 years old, so I have no intent to replace it right now.

    What kind of system do you have that cannot be updated? Just curious. If its a mac and if mac would distribute an appropriate key it would be an update for whatever viewer your using (quicktime, i-video).

    ;-) All I can say (Grin)seeing as Anon2 used latin) is…

    Caveat Emptor The axiom or principle in commerce that the buyer alone is responsible for assessing the quality of a purchase before buying.

    While macs may be more secure and for the "new" user less crash prone then windows based pc's… I didn't choose a mac because apple puts too many restrictions on a thing that is supposed to be owned by the buyer. You can only use mac OS, software, hardware, etc.

    Whereas on an infinitely more expandable and user friendly PC I can choose to use a windows OS, or any of many flavors of Linux, I can swap out hardware in a blink, and can still upgrade my current box that is 6 years old.

    If BB has a feature like "Watch Now" that works on Mac's its likely then the reason there isn't a key is because Mac wrote it and did an exclusive licensing agreement with BB to not offer support for any other viewer. Though I think that may be bordering on illegal. Or perhaps BB is converting the videos to a quicktime or other apple format.

    That is something that NF should do till proper support available.

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  67. Impressively responsive and thorough - I withdraw my "uninterested" comment. A couple or three random responses, begging other readers' indulgence :

    BB has acquired Movielink so they can offer downloads - no Mac support either, so I'm not sure what Baff was referring to when he spoke of 'a much better deal for mac users'.

    You'll find 'reductio...' in the English dictionary as a description of a particular form of argument (but obviously 'orig. Latin').

    We understand that NF can't offer downloads to anyone other than users of Windows 'XP Service Pack 2' (?) or 'Vista' for reasons beyond their control at this point (wouldn't the studios baulk if they converted it into an easily copyable format?), but - leaving aside your own 'silly' argument that everyone should use Windows - that's no more our fault than theirs, so all most of us are asking for is some minimal conciliatory compensation, like an extra rental per x hrs of non 'Instant Watch' time - especially for those that have been sucked-in by all those ads and then find they can't use it; almost bait and switch. AND a proper (along the lines of your very good 'key' analogy) and more courteous explanation other than just 'not compatible'.

    Over and out.

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  68. Has anyone else had unplayable Hairspray DVDs? I returned 3 discs because they didn't play on any of my 2 DVD players or 3 computers including a brand new laptop. The DVD players just stuck on LOAD and wouldn't even eject unless I turned the player off and back on. The computers only played the Golden Compass trailer but not the movie using PowerDVD. The only way I finally got it to play was with Windows MediaPlayer. What's up with that???

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  69. "What kind of system do you have that cannot be updated?"

    You were saying I should just install Windows on my Mac. It is not possible to install Windows on my Mac.

    "I'm not sure what Baff was referring to when he spoke of 'a much better deal for mac users'."

    On Netflix, Mac users can get about 20 movies/month and Windows users can about 30 movies/month. BB was offering their Total Access plan which got people about 30 movies/month. So, it was a much better deal for Mac users, but not for Windows users.

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  70. Gotcha, thanks for the clarification. And yes, (he said through clenched teeth) only the newer macs with intel chips can be dual-mounted with Windows, as we're regularly - and caustically - instructed to do.

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  71. "You were saying I should just install Windows on my Mac. It is not possible to install Windows on my Mac."

    I guess you could run a VM like parallels, but that is not something I am interested in, either.

    I would certainly love to see instant viewing for the MAC -- this is really the only reason I have not switched to MAC myself.

    Correct me if I am wrong, but isn't this really the fault of the content owners? Are they only accepting DRM that is included in Explorer? I thought this was the case, but after all these comments, I am not so sure.

    I have come to really enjoy the VOD NF offers. How else could I watch trash like "Black Woman/White Woman"? Classic.

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  72. Just to play devil's advocate, what about those of us on Windows who can't use Watch Instantly because of older computers or slower internet connections? Should we get a discount, too?

    Anyway, the real reason for this post, and to bring us back around to the topic (well, not quite, but close)... wouldn't it be cool if one of the genres on Netflix was holiday movies? Maybe not all 12 months of the year, but at least November and December.

    Wait. Wasn't there a suggestion thread around her somewhere?

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  73. "Just to play devil's advocate, what about those of us on Windows who can't use Watch Instantly because of older computers or slower internet connections? Should we get a discount, too?"

    Sure. What I would like to see is another subscription plan that doesn't have any Watch Now hours, even if it were just $1 less. Then anyone that can't use it for whatever reason can get the discount.

    In the meantime, I get my dollar's worth by complaining here.

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  74. Ang said "Wasn't there a suggestion thread around her somewhere?"

    Only 'Ask Mike' (August archive) and my suggestion to have an ongoing one - and a darn good suggestion, I might add, judging by this uncharted outpouring.

    Ang and Baff's points are excellent ones. Either people who use 'Watch now' in any given month should pay slightly more, or people who can't for whatever reason (or choose not to) should pay slightly less. It really ain't that complicated, in normal marketing terms. But it doesn't happen to fit in with Netflix' current advertising strategy, namely : with us you get something for nothing. They just don't make it clear that by 'you' they mean only those that happen to have the necessary hardware and software.

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  75. There does need to be a suggestion forum! PLUS, if you are not going to provide email support, then I think that the site needs to say that since most places do. I wasted about 15 minutes looping around in the help category trying to find a way to contact email support. My problem is that whenever I try to click on a star to rate a movie, all the stars go away. It's like my cursor is some kind of cyber eraser. I have to refresh the page to get them back, and the same thing happens again. I also think better search features would be nice. I've been trying to search for holiday movies and am having a terrible time finding what I want, unless I know the title. Anybody else have disappearing stars?

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  76. No disappearing stars, but you might find it more productive to search for theme-specific movies on one of the many search engines out there rather than on Netflix, who's now vastly improved search feature is geared specifically to names, be it movies, directors or actors.

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  77. For a hodgepodge list of Holiday movies try this List: http://www.netflix.com/StrangerLists?prid=128911990&showList=156025

    Hope that helps.
    Cheers!
    Matt

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  78. michael, from netflixDecember 3, 2007 at 10:22 PM

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  79. michael, from netflixDecember 3, 2007 at 10:23 PM

    Holy cow, Phatz!

    That's quite a little holiday list you've thrown together. Nice effort!

    If I were you, I'd spread news of that one. Hey. I think i can help. Hold on.

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