Thursday, August 9, 2007

Instant watching on Mac, Firefox, and more

Hey, all. I'm Steve, responsible for the instant watching feature on our site.

First, I just wanted to say thanks for all of the comments and feedback you've already posted. I've read everything, and look forward to hearing more of your ideas.

Next, as my first post, I wanted to answer a couple of your questions about Mac, Firefox and beyond.

Bottom line: we're committed to giving all of our members access to our instant watching feature. Both Mac and Firefox are on the list. Also, many of you have seen our public statements that we're bringing Netflix to the TV in 2008. I can't say anything more specific about that, except to note how excited I am about what we're working on.

In the meantime, here's a little more regarding Mac and Firefox. While Boot Camp and virtualization programs work great for watching movies instantly on an Intel Mac, I know that's not the solution we all want (ps - I've been a Mac user since the days of the 128K Mac, and many of us at Netflix use them at work and at home.) So here's the deal:

A key issue for delivering movies online is that the studios require use of DRM (Digital Rights Management) to protect titles. And that's our holdup for the Mac - there's not yet a studio-sanctioned, publicly-available Mac DRM solution (Apple doesn't license theirs). I can promise you that, when an approved solution becomes available for the Mac, we'll be there. I'll also say that Silverlight 1.1 looks like a promising candidate - but that its DRM isn't likely to be fully available until 2008.

Firefox for Windows is a different issue, and one we hope to address by early 2008. An upcoming version of our movie viewer will support Firefox as well as some new features, and I'll post more on that as we get closer to deployment.

Another comment I hear frequently is about the selection of titles available right now for instant watching. Two things on that:

First, the majority of the studios’ content is committed to traditional broadcast channels for the next several years. As a result, Netflix, Apple, Amazon, Walmart.com, and everyone else delivering movies online have access to far less content than what’s available on DVD. That said, we’re working closely with the studios to expand content for electronic delivery, and even today we have more than any other electronic delivery service I'm aware of. We're continually adding new choices - we're up to over 4,500 movies and TV episodes this week - and that growth will accelerate into next year.

Also, besides some really great movies and shows from the full catalog, we're starting to receive newer content and exclusives. The Office was a big hit with our viewers over the past month or so. Pan's Labyrinth and several other recent releases will be out this month, with more to come this fall. We have a special preview of Californication, a new Showtime series with David Duchovny, available right now (btw - adults only recommended for that one). There will be lots more where those came from.

So, we hear you: get you to the Mac, Firefox, and the TV. Get you more great movies and TV shows. We're listening, and we're taking action. Thanks, everyone. Keep the comments and questions coming, and let me know what you'd like to hear more about.

492 comments:

«Oldest   ‹Older   201 – 400 of 492   Newer›   Newest»
Charlotte said...

The only reason i'm even posting a comment is b/c i can't seem to find an internet answer via google for this...

i'm hearing "i see smilies" when watching instant movies on IE.

forget watching movies, it has started even when i'm just browsing netflix.

so i can't use firefox and i can't use the mac in our home to watch movies

and this smilies thing is driving me crazy...someone please tell me there is an answer for this.

(sorry to completely off topic and annoying- but this is annoying)

CustomAV said...

Watch Instantly Video Inconsistency

I love to watch movies, especially since I am in front of my computer all day. I am working with several monitors and I regularly have a movie playing while I am working on my other screen. I have some other friends that are liking that too. But when they try and move their "instant watching" browser to their extended monitor, the video display turns to the "green lantern". It took me a little while to figure out what I think is going on.

I am currently using an ATI MOBILITY RADEON 9000 IGP display adapter in my machine. The other two friends of mine are using Mobile Intel (R) 915GM/GMS,910GML Express Chipset Family and an Intel 82852/82855 GM/GME. These display adapters don't seem to support the Netflix video player. Whats up with that?? Can't seem to find any updates on either of the drivers that fixes the problem. Does anyone know about that??

Anonymous said...

Yes! What is the issue with "I see smilies"?? Please Netflix -- we can't be the only 3-4 people who have this problem.

Anonymous said...

I am also having the "I see smileys" problem in IE. It does not appear to be a virus and only happens on the Netflix site. Please help!

Anonymous said...

Hi Steve-responsible-for-instant-watching-feature-on-our-site.

It's been two months since your original post and no news is no news. Have you been fired for lack of progress? Or what's going on?

I'm a Mac OSX user - I will not use Windows - and pretty soon I will not use Netflix. That is, unless some compensation is provided. There must be a class action suit in the making as you're charging all of us non-Windows users for service we're not getting.

Sort it out, before we have to unsubscribe en masse.

Kat said...

I just called Netflix today, complaining about the same issue: The fact that Mac users are paying the SAME price as Windows users, yet I'm being short-changed 17 viewing hours per billing period (which works out to how many DVDs?). ! I was told "sometime" next year this will be available for Mac users (hmmm ... sometime next year maybe I'll pay my bill?).

This is ridiculous!

If NetFlix is going to charge the same price to both Mac and PC users then the same services should be offered. Otherwise, Mac users should get a discount OR add'l DVD rentals each billing period.

I plan to post this gripe on my blog because I find it infuriating that Netflix would not make online viewing available to ALL platforms and have clear disclaimers in place if they can't. Most importantly, Netflix needs to have a price structure that covers the actual services granted.

Sorry to vent on you Steve, but these complaints need to be escalated up the food chain.

Bligh said...

I couldn't wade through all that type- are we (Mac users) being compensated for our inability to use "Watch Now", or what? If Netflix has misgivings that just anyone could present him or herself as a 'slighted Mac user', then why not just compensate anyone who uses approximately ZERO hours per month of "Watch Now"? Perhaps there are people whose computers are simply too slow to use the feature- make it an OPTION and offer an alternative!

dokein said...

Forcing me to pay for this feature I couldn't use was one of the reasons I put my account on hold several months ago. Re-activated it a few days ago when the "very long wait" pick at the top of the queue suddenly became available, but that was apparently a bait-and-switch so I'll be resuming the hold, and the very long wait, in another month.

Anonymous said...

so reading through faq's it says you can download internet explorer 6...how? is that only by paralells and boot camp. and to run boot camp dont i aready have to have windows...i guess. is there anyway to put microsoft software on my computer that would run "insant watching" for free? or does it all cost money?

P.Chaosky said...

Please help me with this problem. I am a member of Netflix I have used the Watch Instantly feature in the past. I currently bought and installed a new monitor now I get the drm error message when trying to view a watch instantly movie. I have run the reset drm with no success.
The odd thing is...when I hooked up my previous monitor and cloned it to my new monitor I was able to view watch instantly movies. If I remove the old monitor it will not work. How do I get my new monitor to work without having my old one hooked up too.?
I don't understand why I need to have my old monitor hooked up for it to work..I only want my new monitor hooked up.
Thanks

PatriciaPlaywright said...

I doubt if I am posting to the right blog but what the heck...maybe someone in authority will be listening (or reading as the case may be). Anyway, I'd like to join Netflix but...I don't want to have the option of ordering dvds to be sent to my house..I only want unlimited online (pc) viewing of the movies..so can't there be a less expensive category?

josh said...

So there is still absolutely no information here about a watch now for linux. I'm about ready to check out bb. But DRM has backed you into a corner. There are enough music stores dropping DRM-crippled formats, you should too. Bring your customers what they want and deserve, not treat them all like criminals. Free Netflix of DRM now.

Twerpette said...

Steve, I notice that titles that used to be available for Instant Viewing no longer are (Born Into Brothels, for instance). How much seismic shift is occurring in the titles that are available, and why?

Robert said...

There are tons of PS3s out there hooked up to TVs - including mine! What I really want is to be able use Netflix Watch Now on my PS3, not have yet another device in my TV area. I don't know if you can do a plugin for their browser, the PS3 OS, or maybe even implement Watch Now as a "game" on the PS3 - can Sony prevent you from doing that?

peace believer said...

I am having the "I See Smilies" problem too and am more than a little appalled that there is no answer to it. I just simply can't use the watch instantly feature because this happens every five minutes or so and breaks the full screen when it does.

Steve N said...

Hi all -

Thanks again for all of the comments; we do keep track of what's being posted here, and we are hard at work on some updates for watching instantly.

Regarding platform support, to reiterate: the crux of the issue is that the studios require use of DRM approved by them in order to distribute their content. Movies represent a far greater financial investment than music albums, there's no fair equivalent to saying "well, just make money on the live performances" or other counters to DRM given for music. This will not go away in the near term, and understandably so; it's the only way we can get titles to distribute.

If Apple would license us FairPlay, we'd put out a Mac client in short order. If and when Microsoft delivers cross-platform DRM (currently promised for mid next year), we can be there via Silverlight or related means.

Xbox, Linux and other platforms beyond Mac are all of interest, and depend first and foremost on the same issue: studio-approved DRM. That's likely via Silverlight for Xbox, possible for Linux, again both in mid 2008 at earliest. If another player manages to get its DRM approved by the studios for movie content on other platforms, we'll know and will evaluate how to leverage it for our movie viewers.

Regarding "smileys" - methinks someone's been watching "The Sixth Sense" one too many times, but I'll just point out that we have excellent tech support. The number is available on the site, and they're able to run a screen mirroring utility so they can see and hear everything that is appearing on your computer. Don't hesitate to call them any time for help.

Our appreciation, again, for the feedback and ideas - we are listening, we're continuing to evolve and improve the feature, and we have a lot of great things lined up for this coming year. In the meantime, if anyone wants to advocate to Apple to license FairPlay, we welcome that. We of course want as wide an audience as possible to be able to watch instantly on Netflix. And keep feature enhancement ideas coming as well - we'd like to continue to hear what's important to you and what would enhance this feature.

Thanks.

James Maxon said...

First: I have my system up and running on Windows Server 2003. Why? Because That’s the computer I run 24/7 and have hooked into my 92” projector. A recent update was done to the Netflix Instant Watching viewer, which requires the user to install Windows Media Player 11. This program wasn’t designed to run on Windows Server 2003, in fact, the installer only works on XP. I did find an unofficial fix, but it seems to me that the compatibility has gone down, not up.

Second: I want more volume! Not volume as in mass, but volume as in sound. I have both my system and the volume control on the Netflix viewer maxed out, and still have to jack my AMP's volume level. Doing so causes a lot of background noise which degrades the quality of the viewing. I watch other videos on the system, and do not have this problem. For example VLC Player's volume has much more "oomph".

Third: Stereo is nice, but with standard graphics cards capable of much more now-a-days, when are we going to get surround? 5.1, 6.1, DTS, THX, etc.

Fourth: It would be nice if this worked on the PlayStation 3 (PS3).

~ James

Sydney said...

"I see smilies" too... C'mon now, too much Sixth Sense? You're kidding me, that's your answer? It's JUST Netflix site and it happens while browsing the site and while I was trying to watch an instantly downloaded movie. Patting me on the head when I hear an eerie, disembodied voice over and over while trying to use your service isn't going to get you very far with me.

Anonymous said...

Add Linux to the mix. I ditched windows for Ubuntu recently and will never go back

Anonymous said...

The "I See Smileys" problem is a real issue and should NOT be brushed off with a patronizing answer. The fact that multiple people are having that problem ONLY on the Netflix site indicates that there is something wrong. The problem renders Instant Watching completely useless unless you like to pause your movies every 5 minutes while the voice comes on. Find a fix for this!

Steve N said...

Hi all - big thanks to everyone who called our technical support to give us real data on the "smilies" issue.

Implausible as it sounded, it does indeed appear there's a smilies virus out there. I'll post more as soon as we have additional info to pass along; we understand virus blocker companies are now aware of this one and it's likely they'll address it soon.

Thanks for bringing this to our attention.

nikromatt said...

Hey Nexflix, why is it that half-ass CBS can build a player that work with Macs for their network. But Netflix can't seem to figure this out.

Spend less time making the site prettier and find a solution for us on Macs. It is truly unfair that PC users should get so much more for their monthly payment to Netflix than Mac users.

You know and I know that the future is the downloading of movies. And the first company that provides service for Macs will have my business. I am a huge Netflix fan and have been so since day one. But I will also not hesitate to wave goodbye to Netflix if anyone else beats you to the punch.

Anonymous said...

Steve: Great. So you can't support non-Microsoft OSes because you (seemingly) can't find a DRM system that the studios like on these other platforms.

So, as a Linux user, when can I opt out of Instant Watching and get a couple of bucks a month back? REQUIRING me to pay for services I cannot use is a good way to make me leave.

Anonymous said...

Steve: Additionally, Revolution OS is region-free and encryption-free for a REASON. Please explain to me why exactly Revolution OS requires Windows.

brian said...

In the last week I've spoken to people with NetFlix (one in marketing and one in HR) and they're reaction to my comments to the light selection of movies and no Mac support wasn't exactly warm.

It seems like no one likes to talk about it....which usually means that it's not slated to be added in the forseeable future.

Sorry sport, but your in a doomed position. Netflix isn't going to last in this area....I'd rather set my torrent client and wait the 3 or 4 hours.

MacBoy said...

Lotsa people chanting the "bring it to the Mac" mantra. I did a search, did not see any comments on this suggestion, thusly ....

How about exploring Real's Rhapsody DRM engine as a way to deliver the studio content to Macs and Windows (and Linux?).

Just a thought, thanks.

Anonymous said...

HEY NETFLIX EXEC!

News FLASH!!!!

Vista sells NOT Stellar.
Netflix negative subsribers!
...
MAC Sells UP UP UP.

How long are you going to wait on M$ SliverSkreen?

Until it's too late?
Until M$ skrews you too?

Come on there is NO NO NO technical reason not to support MAC!

How much did you get paid by M$ to not support MAC?

Steve N said...

Quick note on the "smilies":

Symantec confirms it's a virus they've just started seeing recently, and it's not targeted to any one site. They've addressed it in a recent virus definitions file, so if you're using Symantec, you should be all set. Other virus blockers should follow - we'll keep tabs on it and can provide updates if needed.

Thanks again to those who called with info.

Steve N said...

And, once again, to answer some of the other recent posts: Mac and Linux aren't held up by technical issues - they're business ones.

Until Apple will license us FairPlay (not likely), or the movie studios approve another DRM, we can't have rights to the movie studios' content. Move networks, used by ABC and others, is only approved by TV networks right now, and I've noted the other DRM platforms that are coming down the pike, which also will need approvals.

Believe me, we want all of you to be able to watch instantly on your computers - and we are indeed working this behind the scenes as much as we can from our position.

We truly appreciate your interest - and I strongly believe we'll be able to find a solution with the studios and DRM providers to get you on board this coming year.

Anonymous said...

I am having the "I see smilies" problem too, only when I got to the Netflix site, or use the instant viewing. I really wish there was an answer besides buying a virus-software for something that Netflix seems responsible for. If there is an I See Smilies virus, then I (and obviously many others) got it from Netflix. So what are we supposed to do, now that we may be infected with a virus? How do we stop it? It is very annoying that this issue is not being given any real credit.

And to the unsatisfied Mac users: be glad you don't have this feature yet or you would be infected too. Netflix needs to get its priorities straight, and that is the customers and the safety of the customer's computers when using Netflix applications.

Dave said...

Steve,
The instant viewing is great, although I would much rather watch the movies on our TV rather then my computer. Is this what you're talking about coming in 2008? Will it be early in 2008? I was looking for hardware at the store to wirelessly stream my computer content to the TV, but my Tivo already does that. I found something that looks like it may work, but it was a couple hundred dollars.
I wish Netflix could partner up with Tivo to offer instant viewing.
The Amazon Unbox that Tivo uses for instant movie viewing doesn't have many titles and the online movie search (which is very poor) doesn't allow you watch previews.
Netflix with Tivo would be an awesome partnership of two already great companies!

Anonymous said...

linux support would really boost ur membership, think about it, it would also help PR by gaining the trust and support of countless users. help us out!

Anonymous said...

As a Linux/Mac/Windows , I still do not understand why companies continue buying into Microsoft Technology. Firefox+ Video Flash DRM'ed playback would solve many issues.

Technology changes and so do users. It is your responsibility to use the tools out there that ARE AVAILABLE to standardize your services for cross-platform usage and stop help creating a "M$ standard" all around.

Additionally, I bet the licensing you pay is not even worth your troubles of forcing people to use M$ supported plugins/codecs/etc...

Regards....

Anonymous said...

Steve: once again you conveniently sidestep the main problem: we customers who don't use Windows aren't getting the same value as your other customers. Namely, due to--as you so aptly worded it--your business decision to exclude them and still charge them the same price as Windows users.

So why not offer us a business solution and give us some of our money back?! It's not rocket science here, yet you continue to overcharge your customers and say it's because your hand are tied. HORSE HOCKEY.

So, to state it again so that you'll maybe sit up and take notice, GIVE US CUSTOMERS A CHOICE OF WHETHER TO USE INSTANT VIEWING OR NOT or give us our money back if we don't use it.

Anonymous said...

ya heres is the deal

Im a college student, money is very tight. I dont have cable, just the net. My sister told me to sign up its great. you can watch moives on line and get new ones in a every few days.

So i did. And guess what, i cant watch movies on line like she can because im a mac user. But we both still pay the same price, for unequal service. I signed up because of all the online play. I may have to see what blockbuster.com has to offer

Mr. Phil said...

Does no one here know that the word "then" is not the same as the word "than? The sentence "I would rather watch streaming Netflix movies on a Mac THEN on a PC" has a much different meaning and implication from "I would rather watch streaming Netflix movies on a Mac THAN on a PC".

BTW, I would rather watch streaming Netflix movies on a Mac than on a PC.

Fabio said...

PC vs. Macs.... we hear so much about what OS people use and want. Too bad Mac and PC keep saying which one is best and their own reasons. The point here is; It's too bad Microsoft and Apple have their differences about business, it's all money and power, not costumer satisfaction. We would all benefit if we had one platform that works for all. If we all pay for the same service, it's Netflix duty to accommodate all OS.

Anonymous said...

Will Mac users be able to ROLL-OVER our instant-viewing hours for use when Netflix does accommodate live-viewing for us?

I just switched over from Blockbuster thinking I'd be able to take advantage of the service, but was very disappointed to discover Mac users are out of luck!

Jo said...

Why not strike a deal with Apple to let Mac users use our Netflix hours via iTunes?

Anonymous said...

I don't understand all this chatter about Netflix not having Instant Watching on a Mac, or that they owe people something who can't use it. The fact is that I have a Mac, and I use it all the time. (And it works nicely). The argument that I needed some special Mac (an Intel-machine) and special software (Parallels) is irrelevant. Netflix isn't charging because it isn't all that robust or complete. I don't see anything wrong with that.

But I can do it on my Mac. Could it be easier or cheaper? My resolution would be better if I had a better wireless system at home, I think, but I don't blame Netflix for that either. Regardless, no one is punishing me for owning a Mac. People who have old PCs or odd browsers probably have all kinds of things they can't do online, software that won't run, games they can't play that are free to others. If I recall correctly, the whole software industry works this way, forcing us to upgrade when we don't really want to.

But Netflix is just running a business and being efficient. And my Mac is just perfect for running Instant Watching. So stop yelling about it.

tarocchi said...

many interesting infos, thank you

Martin said...

Let me add one more request for Linux.

If Silverlight is the way you're going to deliver DRM then it's up to Microsoft to deliver on their promise to be truly cross-platform (like Flash is already...)

And if you don't understand why people are enthusiastic about Linux - have a look at MythTV : a way to create a Tivo with wonderful Extras... (all for Free)

Anonymous said...

How come it's possible for me to view the TRAILORS on my MAC...but I still can't do the INSTANT WATCHING?

annoyed and jipped

John said...

I think a couple of other folks asked this, but it would be great to "Watch Instantly" via the Playstation 3.

Lorenz said...

i also would like the playstation 3 to be able to watch movies...
help us PS3-users :)
thanks

Anonymous said...

Mac users should be able to Roll-over their instant-viewing hours until the service is made available to them.

Or, Netflix should work something out so that Mac users can live-stream from iTunes.

::Looks to Netflix Steve:: Can you provide us with any info about these potential options? Thanks.

Anonymous said...

Steve,

I've been in IT for a long time, so I understand how MAC could be left off the table, but it is unscrupulous to continue to charge MAC users the same fees as those using the PC. Also, I believe that your advertising is misleading, since I also thought that your service would function on my MAC.

I'm not an attorney, but I do not believe that this is legal or at least it shouldn't be!!!
I want it work on my MAC or I want a rebate yesterday!!!

How does one start a class action suit???

Anonymous said...

For two very smart companies, Macintosh and Netflix that is, it's a very sad thing that they cannot come up with a player that supports mac users. Netflix needs to involve Macintosh to get us a working player. How long has this feature been enabled to PC users? A while now. We can send man to the moon in 1969 yet can't quite get a mac to play video. What's wrong with this picture? Netflix clearly has a deal with PC companies. A lawsuit should ensue.

Michael said...

"I'm not an attorney, but I do not believe that this is legal or at least it shouldn't be!!!
I want it work on my MAC or I want a rebate yesterday!!!

How does one start a class action suit???"


GET REAL!!!! What a moron!!! So tell me this. You go to the local tire store and get your tires rotated. However, for 20 bucks they remove 4 lug nuts from your Honda wheels and for the same 20 bucks they remove 5 lug nuts off the guys Chevy. You going to sue the tire store because they did't give you a discount for less lug nuts??? It's a free market buddy. If you don't have the equipment to utilize the services provided, either get new equipment, or find another provider to receive the services or prices you demand. Class action lawsuit...geez...that's the problem with society these days.

Anonymous said...

Michael,

I wasn't sure if I should respond, since arguing with the stupid is never a good idea. Are you really comparing microsoft to lug nuts?

That is beyond stupid!!

I could provide with some actual analogies, but I'm afraid they would be lost on you.

The problem with this society is people like you who think they get it.
Go buy a couple of lug nuts and leave the thinking to the rest of us.

Anonymous said...

Mac users (well, all users for that matter) should be allowed the option to transfer their live-viewing hours to to play on a mobile device such as an ipod.

It is simply not fair that Mac users are charged the same as PC customers who have access to live-viewing.

Anonymous said...

I feel your marketing practices are very deceptive. I chose you over Blockbuster due to the convenience of the so-called "Live-Viewing." Upon signing up, I then find out that Live-viewing is incompatible with Macs indefinitely.

You guys really need to come to an alternate solution for Macs (iTunes compatibility, price discount for those who are unable to redeem live-viewing credits, or rolling-over live-viewing hours to when we are able to redeem them).

Deceptive Marketing Practices.

Anonymous said...

Dear Michael (AKA Lug NUTS),

I do not believe that name calling is that way to begin a conversation or state and opinion. Your attempt to subvert the issue is rudimentary at best. You've mastered copy and paste, upper case and apparently name calling, but not very much else.

Oh, by the way way, the "FREE MARKET" only works when it is policed by Honest, Independent, Brave, and INTELLIGENT citizens.

TRUTH said...

Sorry...Linux and the other systems should be included or Opt OUT options should be
offered + rebates and APOLOGIES.

DON'T let them confuse the issue with DRM or other copyright or tech terms it is all nonsense.

Netflix INSTANT VIEWING $4.99
Original Netflix $3.99

I was reading some of the earlier posts and it seems that that a LAW SUIT is not just my idea.

Regards,
TRUTH

Anonymous said...

Good point "Truth." Where did Steve go--are we now being ignored?

Dave said...

Instant Watching for Linux!!!

Anonymous said...

Ok, so if I can't watch on my Mac, and I won't install Bootcamp or Parallels to do so, why don't you give me a CREDIT back for the feature that I am unable to use? Seems to me that you are taking my money for this feature and not allowing me to use it... I understand the DRM issue and that's fine. So, disable instant viewing on my account and charge me less. No big deal, right? Thanks.

Anonymous said...

I run on Windows 98, should I be able to sue, too?

Anonymous said...

"I run on Windows 98, should I be able to sue, too?"

Try routing it through your Commodore 64 and let me know if that helps.

Nice try, but you've missed the point. No, Windown's 98 is nearly 10 years old.

STEVE,

DECEPTIVE MARKETING + OVER CHARGING = LAW SUIT!!!

REGARDS,
TRUTH

Jeff M. said...

How did this start with hugs and high fives and end up with pitchforks? This isn't mob-mentality stupidity, this is a collection of should-be rational people in a community having a conversation...and it doesn't have to be directly with Steve N!

Steve and his higher-ups can and do choose to listen in on our discussion, and have kindly provided a room for us to talk. But I see a big difference between smart people talking passionately, and the audience of a Jerry Springer episode shouting profanities.

OSX has so very many things that XP/Vista do not that it's just appalling to many of us that another market innovator, Netflix, can't embrace the OSX community. And it's NOT just about OSX. It's about Linux as well, and any other OS that facilitates using Netflix' services.

DRM sucks, and it's so very unfortunate that it has to rear its ugly head into yet another area of our lives. That's the true evil in this equation. The fact that we need it, and the fact that it is so retarded (the literal meaning) compared to our progressing social society.

James said...

@ Jeff M.
I think there are some heated comments in here that are a little out-of-hand but I think your comment further reinforces the anger some feel about this. Comments like yours and from other Netflix representatives continue to ignore the general consensus in these comments. We know DRM sucks and all the business and technical issues that are stopping Watch Now from working on Mac and Linux. However Mac and Linux users feel they shouldn't pay as much as Windows users when Windows users get an added feature. Also others have mentioned and I have seen it myself, Netflix commercials touting Watch Now and how you can watch your favorite movies in as little as 30 seconds. But nowhere in those commercials does it mention this feature only works with Windows XP/Vista. That is deceptive advertising and is very unfair to Mac and Linux users who sign up for Netflix with the intention of using Watch Now only to find their system isn't compatible with the feature. I mean Netflix could at least have some dignity and put some small print in the commercial that says "Windows XP/Vista only". I know we seem like a mob with pitch forks, but a lot of people have faith that Netflix will treat them right (unlike the years of abuse Blockbuster has dished out to it's customers) so when feelings of being treated unfairly arise, people may get a bit passionate about the subject.

Anonymous said...

How about knocking some $$$ off the price per month since us mac users are getting the short end of your services?

Anonymous said...

Agreed Truth,

"DECEPTIVE MARKETING + OVER CHARGING = LAW SUIT"

Please give us mac users a credit for this service we are unable to use.

Jennifer said...

I understand that there are technical issues preventing Mac users from getting to use the Instant Watch feature, but every time I sign onto Netflix – especially when I have just returned my DVDs and have none to watch at home - and see the Instant Watch feature that I am not allowed to use, I feel very left out and wonder why I must pay the same amount as the rest of the Windows users out there. Granted, Netflix isn't very expensive, so here I am continuing to pay what "the others" pay.

I will be really excited for the day I too get to use the Instant Watch feature.

I just got a new 20" monitor - so don't leave me hanging for too long :)

Anonymous said...

"How did this start with hugs and high fives and end up with pitchforks? This isn't mob-mentality stupidity, this is a collection of should-be rational people in a community having a conversation"

Dear Jeff M,

Others have already pointed this out, so I will just say you've missed the point. If you read through the blog you will see that people have been upset about this since the beginning.

..."DRM is Evil"--So we(NetFlix) will charge you for a service you won't be able use while we create a deceptive adverstising campaign to bring on new users who also won't be able to use the service.

Nothing "stupid" about argument??

This isn't a mob at at all, but a group of people who believe in Honest Business Practices.

Deceptive Marketing + Over Charging = Law Suit

Regards,
Truth

Nate said...

Any chance of using Wildvine's cross-platform DRM scheme? They claim to support content streamed with Adobe Flash. Now that Adobe has added support for H.264 encoded content late this year, such a combo could be a way for Netflix to get their Instant Viewing onto _all_ Flash enabled platforms.

kizilbash said...

Hey, thanks for the explanation, much appreciated. I would like to redirect my complaint to all the folks out there still using rubbish Microsoft products. It is because of you that the rest of us have to suffer. Switch to Mac, for the sake of the future of technology and humanity, for the love of God, please switch to Mac.

Anonymous said...

It's time for Netflix to get with the program and open up their instant viewing service. Let's have Firefox, Mac, Linux, and Wii service. Especially Firefox and Wii since those install/customer bases are huge.

Kat said...

The problem is that customers tend to put up with the bad behavior of companies who don't value their customers & who don't deliver, as promised. Verizon did the same thing when they disabled their bluetooth functionality on their phones and customers bouight the phones under false pretenses. Netflix advertises services that it can't deliver to everyone paying the same price. It's wrong, and not good business. So if you're really frustrated with this issue, then hit Netflix where it counts: their bottom line! Cancel your subscription, and tell them why you are doing so. Otherwise, it's just whining that will fall on deaf ears. Only when Netflix looses customers and profits, will they wake up and get the message.

http://pixels2picture.typepad.com/pixels2picture/2007/12/netflix-rips-of.html

Luca said...

As a Mac user I hope we can get the Watching Instantly feature ASAPkhc. Could it be possible for us to get an email when the feature is available? Can't wait to use it!

Snap said...

I haven't found anything regarding this elsewhere, and just stumbled upon this blog, so I will bring it up.

I have been happily using the Watch It Now feature on my Dell Inspiron 9400 with the Radeon 256mb video card.. Everything ran fine and dandy, until last week.

Now, when I try to view a film, it buffers normally and plays for a second, then a very loud fan turns on on my laptop and the video stutters badly, though the audio is fine. I will shut down IE and the fan noise remains.
No applications are running on my laptop and yet i'm seeing CPU spikes up to 30% constantly, until I shut down the system. As long as I don't visit the Watch It Now tab and start a movie, this phenomenon NEVER occurs any other time I use the laptop. I'm lead to believe that something funky is going on with the viewer software or something, but looking in my task manager, I see nothing out of the ordinary... I have no idea what is causing this to happen to my laptop ONLY during watch it now. I hope it doesn't happen to my other laptop as well. It's fun to watch a film or a re-run of the A-Team in bed, but now I can't do it any more. It was good while it lasted...

Has anyone else experienced this?

Snap said...

Never mind, figured it out with Shawn from their support phone number.

Apparently it had something to do with Minecode (mindcode?), a DRM company having an artifact still running via rundll32.exe when the movie started streaming. Got it all dialed in now.

Truth said...

Hello Kat,

I agree with you about everything except saying that what people are doing is whining. I think that people who have trusted NetFlix to act properly in the past are really angry to have been treated this way. Also, they are hoping that NetFlix will make the correct choice here.

Cancelling your membership might help, but at this point I would imagine that NetFlix has already considered this in their bottom line.

I believe a quick and a very Public Lawsuit should right things.

Regards,
Truth

Anonymous said...

Please work on a resolution for us Mac users & have it launched soon.

Anonymous said...

In the meantime, I'm going to post my feedback on ResellerRating.com to warn potential (mac) customers.
post review here

Anonymous said...

Do you have any updated information about a Media Center Plugin?

Edward4130 said...

I am only a Linux and Mac OS X user, giving the option of installing Windoze on my system to use a feature i am paying for is not an option.. Pay $100 for another OS that doesn't work as well as the one I have.

My bigger question is when people realize that it is far cheaper to INCLUDE than to keep choking down substandard technology that Microsoft tells you is needed? Look at the Growth of Linux and Mac, look at how much Vista is failing, it has been out 9 months and still is so overrun with bugs that almost every major company is avoiding it. Every day more and more are switching to Mac.

Don't be stupid, don't higher lazy developers that depend on narrow technology.

Post written on a Linux media center that makes ANY Windows and Tivo hackbox seem like a joke.

Edward4130

Charles Thayer said...

Looking for linux firefox support,
because I'm an ubuntu user. If
necessary I'd even buy DRM software
from netflix just to be able to
get my instant watch feature.

Also, I travel a lot, and would
like to download video, then watch
it in transit. Even my cable-modem
broadband at home has occasional
annoying hick-ups.

Thanks,
/c

Anonymous said...

keep working on it!! i have an old mac and was totally jealous when my friends with the intel chip could use it... i really want watch instantly.

Anonymous said...

I'm canceling my subscription to Netflix if iTunes has good deals and good selection. I'm a Mac user trying to figure out how to get Wine to run EXE files just so I can watch the horrible Netflix on demand selection. (I say trying but I gave up when I found this blog). I was psyched to hear Netflix going on demand but it's half-assed (and I know the studios aren't helping.. it just makes the public library more appealing).

At least I'll always be grateful Netflix challenged Blockbuster after it put all of our local videostores out of business. Thanks Netflix

Anonymous said...

Hi Steve

Thank you for responding to the problems you are having with the DRM and Mac.

I am kind a disappointed seeing someone who runs the department stating using a mac since 128K and cant figure out how to solve a simple problem.

I think you are not look in to the right place Steve i would find a solution before its too late since you are not the only one doing this and you are running out time.

Please signup with HULU.COM since flash now supports HD content and DRM i don't think you have too look any more or please stop wait for apple to stop everything and give you a way to deliver your content since they are your competitor i dont think they will do that for you.

I hope you take this comment as help more then bashing on your job.

Anonymous said...

here an article on your problem http://www.adobe.com/devnet/flashmediaserver/articles/digital_media_protection.html

Anonymous said...

http://www.adobe.com/devnet/flashmediaserver/articles/digital_media_protection.html

Anonymous said...

I want to echo the comments of the hundreds of others on here and say that I'm very disappointed that Netflix continues in its disregard of its customers who access this site through Mac computers. This is the computer that brought me to Netflix in the first place, and I shouldn't be treated less than Windows users just because I use this platform.

It is now 2008, and Netflix hasn't said anything about this issue since the summer of 2007.

Netflix is ignoring significant portions of the long tail that has made it successful.

Anonymous said...

Just wanted to echo the prior comments from another Mac user (patiently) waiting for access to watch instantly feature.

Anonymous said...

Echo for Watch it Now on Mac.
signed on January 2, 2008.

It has been stated it is not a technical issue but a business issue, so we all know it is about people getting along and playing nicely together.

eiv said...

Barely a mention of Linux support in the future???

I'm not an MS hater, I've just CHOSEN to use a better product for several years now. Everyday that goes by Linux improves.

This is exactly the push I needed to switch to the "other-guy." And to think, I used to defend Netflix, because if you were signing up for movies delivered to your door, why would you need the option to drive to the movie store? So long...

HC said...

I am a big fan of Netflix. You guys have always provided kick ass service and the most customer friendly terms in the industry. When it comes to movie rentals, I am always evangelizing on your side.

That being said, what about Linux? I understand there are DRM issues and what not. And its completely legit. But, do you guys have a roadmap for bringing your streaming service to Linux also. Judging from your site, you seem to have some smart people working for you. Can you not make a GPL'ed version of an acceptable DRM implementation. Then my Netflix won't have to be tied to a computer or a TV. License it on handhelds etc. Plus all the positive karma. Think of the karms :-)

Ricky said...

What about support for the Opera system on the Wii? If this happens I would love to be able to watch movies in the living room instead of the office.

Media Arts Dad said...

We need Netflix and other services as well as all of us users to push back on the studios to remove the DRM requirements - then we can watch our movies on our HD displays & projectors hooked to our Macs / Linux boxes!
The DRM technology is only hurting us, the paying customer. If I didn't care about doing what was right I would be downloading the movies from one of the many dvd rip sites!

Misstina2i said...

I am a mac user, I understand it's coming soon and I also understand that Netflix can't tell who is on what operating system. I believe Netflix should make instant watching a $5 option. Then for those of us who can't use it just make a rollover feature so we don't lose our viewing time. Just a thought.

Anonymous said...

Why can't I see the movie playing on my TV? I'm using a TV connected to the video out jack as an additional monitor. I see everything else, just not the movie. I can see previews. I can see the rest of the screen, but I cannot see the movie. All I see is a black box.

Anonymous said...

Just got my Silverlight 1.0 from Microsoft. When will I be getting Watch it Now for may MAC?????

P

James said...

Because of DRM, it's more difficult to use watch now on your tv than it was before. I called Netflix and they told me you have to extend your desktop to your tv and then open internet explorer on your monitor, find the movie then drag the ie window to the tv and then start the movie there.

Anonymous said...

Steve has yet to address the problem with Windows 2000 users. Not every Win user bought into the XP/Vista ripoff. However Netflix does not run on Win 2000. (IF you go to TNT.TV, their plug-in runs perfectly well on Win2000 with all DRM). So, why not Netflix??????

Anonymous said...

Oh, hey thanks for making me update to Wnidows Media Player 11 this morning. Now I can't watch streaming movies on Netflix ever again. Great.

Anonymous said...

Thanks. Windows Media Player 11 won't install. Nice move NetFlix. Keep restricting your users access until you've got no users left. I'mn a Linux user, but, for the occassional use of Watch Instantly, I'd configured a second hard disk with WinXP. Solely for NetFlix. Worked fine a few weeks ago. Today, you made it useless. Whether or not I cancel the service remains to be decided.

Anonymous said...

“...Although Apple hasn't confirmed anything yet, Chief Executive Steve Jobs is expected to make it official during a presentation Tuesday in San Francisco.”

[READ: in the spirit of the ghost of christmas yet to come]
Dearly beloved we are gathered here today to mourn the passing of yet another footnote in the history of technology who's passing was well before its time.

Netfix started out with a promising future--high quality movies on demand--but was manipulated by the older boys and lost its way.

Netflix survived many direct attacks from the Apple iTV to the largest brick an mortar Blockbuster stealing its business plan, but a high quality product, customer support, and belief by its customers that Netflix was different/better than the old money grubbing companies who overcharged, and under delivered. In the end they became just another company and with new options daily, the growth slowed and they had to sell out (actually the sellout was earlier when the CEO took a position in the front pocket of Bill Gates). In the end Microsoft did not want them around, Apple did not want competition from them, Wii and PS3 both had their own desire for their own on demand service, Amazon was competing with Apple, the big Media demons wanted more of the profits back in their pockets so they all ganged up with a singe--not even a--work...

DRM

James said...

I'm glad to see I'm not the only one pissed about the forced upgrade to Windows Media Player 11. I'm really trying to stick with Netflix, but my patience is fading. My original problem is I ran Ubuntu, and Ubuntu only. Of course you need Windows to watch movies. So I install Windows on another computer to use it. That was hard enough for me considering I was without Windows in any form for at least 2 years prior to Netflix Instant Watching. So now I have XP on another computer, I connect it to my TV and it worked great (aside from being forced to use Windows XP). Now I find I have to upgrade WiMP to version 11 which requires validation (which I don't like for privacy issues). Then once I have this garbage installed, I'm more limited in the way I can view movies on my TV. Originally I would simply disable my monitor and switch the desktop to my TV. It would work good and I can sit on my bed and browse and watch movies. As mentioned earlier, now I have to extend my desktop to my tv which means I need my monitor and tv on. This is just generally a pain in the ass to bend over backwards just to view movies that I'm supposedly paying Netflix for the right to watch. And don't give me that crap about it being a free feature. Because I have yet to find a way to sign up for Instant Viewing without having a regular Netflix account, this is obviously not a free feature. As a matter of fact, it should be an optional feature that users can opt-in to pay extra for. I find it saddening that I read all this great news of Amazon now having all 4 major record labels selling mp3s on their site DRM-free but yet when it comes to movies, that respective industry seems to keep taking backward steps when it comes to really reaching the digital age. Now I know Blockbuster keeps raising rates and Netflix probably has a crap-load of new customers everyday, not to mention the fact that most clueless computer users use Windows so we're all probably preaching to the choir here. But at least when the day comes that some company comes along with a better, flexible (ie: DRM-free), cross-platform way of delivering movies over the internet and takes customers away from Netflix, at least we could say Netflix received fair warning.

Anonymous said...

Another Vote for Linux. Our home no longer has Microsoft OS (for obvious reasons).

dthomasdigital said...

You must include Linux is this, Linux is the only thing I use.

Anonymous said...

The "unlimited viewing" was supposed to go in to effect today but I am still limited to my 17 hours which I've already blown through this month watching both Heroes seasons. Is this a rolling change or has it been postponed.

Can't wait till the Firefox player is available. Even as an ex-microsoft employee, IE makes me sick to my stomach.

Anonymous said...

I just noticed that the "watch now" tab (which had changed to watch instantly) is now "browse instantly" on my Netflix account. I still don't get what was wrong with "Watch Now"... seems to sum up the service quite well.

Dave
(who is waiting for a "click instantly to browse now and then watch what you just clicked now instantly" tab)

Shawn-non-anonymous said...

We've been customers of Netflix for many years. I love the service. We use the 4-disc plan. We are a Linux home. I do not think Netflix has an obligation to sell to Linux households if they don't want to.

However, if Netflix focuses more and more on their online download service (flix on the net) and the snail mail service begins to lose value, we will drop our account.

No insult meant to those of you using other operating systems, but I find Windows highly annoying. I simply will not resort to shutting down all my ongoing work in Linux to boot into Windows just to watch my TV. That's like asking someone to turn off their fridge to use the microwave. Nor will I purchase yet another box to sit on top of my cable box, DVR, etc. Enough with the techno-clutter swamping my poor television.

I wish Netflix the best in its new venture as I'm sure the 80% of the desktop market using Windows will be more than enough profit to sustain them.

The Life and Mind of Randall Perez said...

Your OS is not supported?

Geez this is 2008 isn't it?

How hard should it be to get some linux support running for the watch it now feature?

I don't want to run windows, its bad enough that I now have to figure out a solution to use my Ipod Touch with my linux PC. The workaround for that one is a real pain in the butt.

I am tired of this over reliance on proprietary hardware and software.It seems as if there are a lot of linux users interested these days and yet it is not EVEN mentioned in this posting.

get with it guys, or I will take my money somewhere else.

Anonymous said...

To blame Netflix for the fact that the the studios require DRMs is like blaming an airline for making you wear a seatbelt. It's the law.

It's not Netflix's fault, or Apple's for that matter. DRM's are an annoying (and hopefully soon-to-be-obsolete) requirement demanded by studios and record labels to keep a tight grip on how their content appears online (while at the same time refusing to pay their writers royalties for such distribution, but that's another story!).

Instead of blaming Netflix we should all stay aware of the DRM issue, it's at the crux of the new media debates. DRMs are bad for the consumer.

Check this out:

http://defectivebydesign.org/

Anonymous said...

Good news for us Mac fans! iTunes will now offer streaming movies for all iTunes users, per the Keynote today at Mac World. Guess Netflix should have gotten their butts in gear sooner.

TheWaz said...

its "early 2008" now, and theres still no firefox support. I have even tried reverting to IE, but it still doesn't work. Where is the customer service to help me get watch instantly working??

Anonymous said...

I will be cancelling my NetFlix account because you do not offer Mac support. I don't see why I should have to pay the same as your PC users, but not get all the features they get. Your decision, and it is a decision, not to support the Mac is completely braindead. All I can do is ensure that you get no more of my money.

Anonymous said...

If you can provide a way for Macs to use the watch now feature you can certainly develop a way for linux also. Please consider the growing linux community.

Anonymous said...

I am a Netflix Subscriber from Puerto Rico. For those that do not know, Puerto Rico is a commonwealth or unincorporated organized territory of the United States, and its political status allows it "self-government in respect of internal affairs and administration, subject to relevant portions of the Constitution and the laws of the United States" and the plenary powers of the U.S. Congress. It was allowed to establish a constitution for the internal administration and to handle matters of purely local concern, but "matters of currency, defense, external relations, interstate commerce", "postal system, social security, and mining activities and minerals, among other areas" are within the jurisdiction of the U.S. federal government.
That said, I don't understand why when I try to watch a movie using the instant watch option I get the message "Our systems indicate that the computer you are using is not located within the 50 United States or District of Columbia. Due to studio licensing reasons, movies are available to watch instantly only on computers in those locations."
My understanding is that there has been a mistake on the programming for the identification of the ip address, and Puerto Rico should be included on the filter of those IP addresses. If you understand otherwise, I would like to know the real reasons for not letting US Citizens from Puerto Rico watch a movie.

thanks,
Jose Camejo

tupper said...

I think the watch instantly feature is totally great. it pretty much sold me into getting a netflix subscription. But i didnt see anywhere in the fine print that specific versions of windoze are necessary for it. I have recently installed XP on a box so i can utilize the watch instantly feature, but I WOULD LOVE TO SEE THIS GREAT TECHNOLOGY AVAILABLE TO USERS OF OTHER OS'S. PARTICULARLY LINUX.
i now have a computer sitting in my room that is only good for one thing, and thats watching a netflix movie once a week. at lease windoze is good at something now, but i would be much happier and recommend netflix to my friends if instant watch was capable on Linux.
Thanks.

Anonymous said...

Netflix has got to get on the ball and make this feature available to mac users & pc users with windows xp (standard version).
Please Netfilx!

Gordo said...

Just in case you guys are still reading (if so, are you NUTS?!!? ;-), here's my message board exploration of the possible rather than the not (yet) possible :

The studios obviously aren't going to allow their movies to be streamed by Netfix - or anyone else for that matter (BB's newly acquired Movielink is Windows + IE as well) - unless they (the studios) approve of the DRM being used to protect their content, so I doubt that Netflix had much choice when they 'opted for' Microsoft's tried and tested (albeit infamously vulnerable!) DRM.

But what many of us really object to is the fact that NF has never made the slightest effort (aside from on the blog, when pressed) to address the huge (and now even huger!) bang vs buck disparity between the majority of PC users' memberships and the majority of Mac and Linux users' memberships, regardless of who's 'fault' it is. Not that I personally resent the 'Watchers' in the slightest - what did they do wrong? Aside from maybe needle us Mackies a little; but if ever a street were 2 way... ;-).

So, instead of lowering some plans by $1 a while back, it would have been much fairer and more diplomatic to have (for instance) offered everyone the choice of either 1 free rental per month per-disc-out or 'Watch Instantly'; at least until everyone is able to use it - because I understand that plenty of PC users are, for one reason or another, shut out as well, so the issue really isn't platform specific so much as situation specific.

And Netflix could make that right (or at least less ridiculously wrong) tomorrow if they really wanted to, by offering us some token compensation instead of just throwing up their hands and saying "we're powerless to do anything about it". Because they clearly are not when it comes to how they respond to the situation internally, vis a vis their members.

Anonymous said...

I am not happy about having to update to windows media player 11.
I understand the position that netflix is in. I hope that once you have a sustainable video streaming service you remember where your income comes from and stand up for the wishes of your customer base. We want open access to content. We want it on all platforms using open standards. We don't want vendor lock in. We don't want faulty DRM disabling content we already paid for. We want to be able to choose which software we use on the platform of our choice.
Will I cancel my subscription over this? I'm tempted to, but in all honesty, probably not now. But if netflix is still beholden to studio interest after they have established their marketplace and proven their worth in delivering content for the studios, I will strongly reconsider.
-Tim

Anonymous said...

Seriously. FLASH. This is a no-brainer. At this point it's a matter of laziness and/or incompetence. LET'S GO.

Jason said...

Hey Steve, I believe your first post was in August. It is now almost six months later and NOTHING has been done. I know it's not your fault but come the f' on. If some sort of compensation isn't issued to Mac users by March I know my family and I are canceling our membership's. I'm sure that doesn't mean much to the all powerful Netflix but if the majority of Mac users do the same maybe you'll get the hint!

Gary G. said...

Careful, Team!

No 'Watch Now' + No compensation + No on-site RTW page + No official word on any of them = CRITICAL MASS

Tic-tock, tic-tock....

Mbmoses said...

Now that 2008 has arrived, is there any indication rather mac compatibility with online watching will come earlier in the year, or later?

Anonymous said...

I am going to give them till next tuesday (Day Apple TV 2 comes out), if they have not figured this out I am closing my account. Bunch of tards.

Anonymous said...

@Anon -

Sadly, you might as well have said "if the sun comes up tomorrow, I'm closing my account". Sadder still, 'Apple TV' is very reason Apple has refused to license their DRM to anyone else. And who can blame them?

Better that we try to pressure Netflix to somehow make it up to us until they find a 'workaround'. But then we're more in Hell- freezing- over territory.

Anonymous said...

I just read that HBO is going to let you watch their shows online if you are a subscriber. The press release also said: "The application can be programmed for up to five users and downloaded to five devices that use Microsoft XP or newer operating systems. An Apple version is in the works."

I'm an HBO subscriber too, so does HBO owe me a rebate since this isn't available to me. If Netflix owes me, so does HBO!

Anonymous said...

Chalk one more vote up for Linux support! Great job with the whole instant movie program, Netflix- I really enjoyed it back when I used Windows. I use Linux exclusively now, and it would really be nice to take advantage of this awesome service without having to boot into a different OS.

Morty said...

Quote : "I'm an HBO subscriber too, so does HBO owe me a rebate since this isn't available to me. If Netflix owes me, so does HBO!"

Only if HBO's on-line material was a replacement for the broadcast, in which case you'd be paying for a show that only Windows users could see. You sure that wouldn't peeve you just a little?

Anonymous said...

My major issue with the instant watching feature wasn't even addressed in this blog. It's the fact that only the main account can view movies instantly.

I pay for our household's NetFlix account. I pay for 3 DVDs a month. One I have set up so my daughter has her own queue. One I have set up so my sister has her own queue. And the main account is for me.

Well my sister wants to watch movies instantly, but to do that I have to give her access to my account. Which invariably means she forgets she's on my account, messes up my queue and my ratings, to the point that I constantly have to go back and fix them. I would LOVE it if they'd open up instant watching to the subaccounts so that I can get my sister OFF my account. :P

Jay said...

If Netflix is moving to Silverlight, this linux project should help: Moonlight is a Linux implementation of sliverlight.

Jon said...

I read about how the BBC was considering bringing their video on demand service to Apple TV over the next year or so. I know that Netflix and Apple are now in a competitive situation (online rentals, etc) but has Netflix considered support the Apple TV platform in some form or fashion?

Anonymous said...

you said:
"So, we hear you: get you to the Mac, Firefox, and the TV."

That's great!

As someone who uses exclusively Firefox on a non-Intel based Mac, I'm looking forward to the day that I'll get everything from Netflix that I've been paying for, just like the Windows users do.

Until then, those of us who cannot utilize the instant viewing/streaming service which is supposed to be included in our monthly fee should really have whatever portion of that fee corresponds to covering that service (which we are not getting even though we pay for it) refunded to us. This is the sort of thing that class action suits are made of.

Anonymous said...

I would be willing to pay money for a wii channel if the opera support is not possible. that would benefit both companies...

Anonymous said...

I would pay good money to get netflix streaming to my xbox 360. like, would pay another $20 to have access to netflix's library on demand like that.

Anonymous said...

I would like to see it available for the PS3 and 360. Any plans on adding it there?

JoshDill said...

@ Jon

I kind of doubt that Netflix will ever offer support for AppleTV. As the original post stated, Apple doesn't license it's DRM to 3rd parties and since AppleTV only supports iTunes DRM... well you can see what I'm saying.

The bottom line is: DRM is holding back the development of cross-platform entertainment solutions. It's the movie studios' fault. They hold on to the idea that they can't survive without DRM. The DRM solution providers sell it like it "empowers" users and makes obtaining movies and music "so much safer and easier." Well that's a big fat lie. As you can see here, DRM only restricts progress and makes it harder for entertainment distributors to put the product in the hands of the consumers.

Case and point: Netflix subscribers who own Macs can't get watch streaming movies... yet. This could prompt some subscribers to seek an alternative service and Netflix would suffer. Is that Netflix's fault? Nope. Thanks, DRM! You make my life so much better!

Anonymous said...

If you only look at Microsoft technology for delivering solutions to your customers, the only customers you please will be Windows/IE users. I hope you will consider the company's track record for providing and maintaining multi-platform technology.
Real, Adobe (Flash), Quicktime and recently, Move, have all been better at cross platform support. I've read Apple's market share in the consumer space is, by some estimates, nearing 20 percent. Do you want to lose one-fifth of your customers?

Anonymous said...

However you manage to get the video on the screen, it would be quite the feather in your cap if you also were able to provide access to Netflix through a seamless interface in FrontRow.

Otherwise, your work will just seem like another 'uninspired' clunky bolt-on.

rufa33 said...

Huge comment list, Steve will start to have a headache. First, I want to thank Netflix for the big progress with instant movie view. That was a huge step to the future not to mention it's completely free. I feel bad when I hear some are pissed off because the application are not available for Mac, Linux, Firefox users. Remember that Netflix, are looking to make money and attract more customers and that what they are doing by creating this free add on. They will lose some and they will get some off as that will hurt some fanatic uno OS, if that were mac or pc users. Bottom line, you need to live with it. Personally, I'm fanatic with Linux, but I don't feel offended with Netflix decisions. I have other options to chose ( open mind ) and I did chose to use Windows, explorer as my only option to watch instant movies. Until the time will come and Netflix will be ready to other OS, Browsers format available I will be back to my Penguin.

One last thing to mention to Steve, will you please let us know how can we work around the DRM, as we are limited to four PC's that installs the netflix view program, incase I want to change which pc it's how can I do that ? The Support Tech # 8664022616 is a fake number, they tell you to wait and there is no answer even if you wait for days, should be some way to get those information to the customers, you will have enough headache and less happy customers if they don't know what is going on, more clear information about PC number limits and usage will be helpful.

Adam said...

I hate to add to an already huge list of comments on what is by now an old blog post, but I found this through google, and feel I should add my two cents as well.

I started renting from netflix almost a year ago, and have greatly enjoyed my entry level 2-DVDs per month service. I've though about upgrading to the next plan several times, but never felt it was worth doubling my monthy costs because at best I would probably be able to watch 3 DVDs a month on average. (due to the time it takes for mail to run, etc.)

When I first heard about the new unlimited "watch instantly" plan, I was excited. I thought finally, a real reason to upgrade that I could truly benefit from. Sadly my enthusiasm was short lived.

I don't watch "real" movies sitting at my desk, 2 ft from my 10 in. screen. I watch them sitting (or laying) on a couch, in my den on a real TV (25 in. standard def at the moment) from across the room.

The only computer equipment I have in the living room is a Linux based, mythtv box which I have quite enjoyed and only recently begun to watch web streamed "videocasts" as well as recored television.

If there was some way to get netflix to play on that box, on my livingroom TV, I would gladly pay more for the service, and would love to support such an effort.

For now, I'll just be happy with my little $5 subscription.

Brian said...

Having been a Linux (ubuntu) fan for years, I am truly hoping that Netflix begins to support Instant Viewing for Linux.

A lot of savy internet users, and netflix subscribers use Linux - I would seem foolish on the part of Netflix not to support the wishes of their customers.

One way to get me to recommend Netflix to family and friends is if they started supporting Linux - especially Ubuntu, as it is the most popular flavor of Linux.

Anonymous said...

I am a NF customer, but would switch to a competitor in a heartbeat if there were linux support.
Instant Watch is great, please provide an Ubuntu client.

wesswei said...

I'm a web developer, so I use many platforms to verify my content functions properly. Having said that, I predominantly use OSX and Ubuntu Linux and on those use Firefox. I'm sure the open source community doesn't love DRM (who does?) but I'm sure if we opened up a community post to at least explore creating code for firefox especially and also linux and os x would garner support. If the key problem is drm, ubuntu and firefox is open source. One could use the source code and MAKE DRM support.

Anonymous said...

Hi there. New to all this, but just bought a Mac mini capable of downloading movies. Am very disappointed that Apple is causing the hold up and am wondering if there is someone we Mac users can write to and tell them to get on the ball with Netflix.

Thanks.

Chris said...

Please work on a player for Linux

Anonymous said...

Love the idea of this feature but is pretty worthless to me without linux support.

micah said...

I pay for this service, but without Linux support I may have to cancel. What's the point if I can't watch movies on MY computer?

Nick said...

We need Linux support. I have Ubuntu and would love to be able to sign up for a netflix account for the view instantly feature but without linux being supported netflix will have to wait.

Jeff said...

This may sound cheap, but for $1 less I can have the same 2 a month movie deal at Blockbuster.
It's the same service, if you use a Mac.
Neither offers instant online viewing, if you use a Mac...

Anonymous said...

Yet, another pissed off costumer who doesn't want to upgrade to WMP 11, I be. Now come on, it isn't hard to configure Netflix so everybody can access the instant watch feature. If needed, I'll even freely do it for NF to help the God knows how many NF subscribers that exist out there.

And I know it might not be possible nor would it take a blackhat if it was possible, but I don't suppose anybody knows how to just by pass this little incompatibility problem we have here?

Anonymous said...

Now what about a Windows shell running on Mac?l Parallels comes to mind. Would that sort of thing be sufficient?

pwpm71 said...

It's not right that Mac users don't have to option of Instant Watching, when we pay the same rates as everyone else. Clearly, I'm not alone in feeling that way. There really should be some sort of compensation while you address this issue.

llecardu said...

NETFLIX, Linux users are calling out!!!! We NEED support for instant watch. < convinced yet? no??? But really, Linux and well i even go as far as to say mac need support( i dont use mac, just trying to help the cause, so do linux first) it really sucks that linux users cant watch instantly, i hope there are enough users here to coax netflix into expanding!! for the greater good of usability and and more business you you.

Tim said...

I'd just like to point a fact or two that the many many comments above have not touched on.

The Linux/Open-Source community does not need service providers to specifically support us. What we need are service providers which use open, well documented, patent-royalty-free standards. What platform(s) they chose to officially support is irrelevant to us.

The Linux/Open-Source community has more than enough talented developers who would jump at the chance to write software to support things like a hypothetical Open Standards-based Netflix "Instant Watch" feature.

The above is true not just for the Linux community, but for also for the Mac development community, and others.

I can only assume that the road block preventing Netflix from using open standards is the fact that the movie studios / content owners are not allowing their content to be distributed in a format free from digital restrictions.

It will likely take many years for the wealthy content owners to realize that DRM is hurting their sales much more than it is helping them.

As a Linux-using Netflix subscriber, I'll wait patiently for the studios to wake up and smell the open future.

Anonymous said...

Well, when you offer DRM free content you also open up the ability for people to quite easily retain these movies on their HDs, which is not the point of a rental service.

Sure, you can save streams too, but who is really going to go through that trouble along with letting each movie play just to retain it? The kind of people interested in keeping these sort of movies on their HD usually want to build up a huge library anyway.

I don't agree with DRM though, but I am just stating why Netflix will probably avoid going DRM-less whether linux or not.

lisamarie said...

I just emailed the developers at Apple to release the information needed for instant viewing through Netflix.

They do have rentals through iTunes but whenever I've downloaded shows that I've bought (not rented) the quality has been bad and I stopped using iTunes. The rentals are also over priced.

Everyone with a Mac should email Apple and just maybe they will help Netflix out.

Tim said...

Anonymous said: "Well, when you offer DRM free content you also open up the ability for people to quite easily retain these movies on their HDs, which is not the point of a rental service."

The people who really want to copy DRM'd content will find a way. They always have, and they always will. It doesn't matter how easy or hard it is to do.

Just because it is possible to do something illegal doesn't mean that everyone will. It is simple for anyone to make a copy of a CSS-encrypted DVD these days. How many rented DVD's have you copied?

By requiring DRM the studios are treating everyone as criminals and are preventing a great deal of innovation. Not to mention excluding large minorities (like Apple & Linux users) from the market.

Again, this is not Netflix's fault, and not something Netflix alone can change. Though it would be nice if they tried to negotiate with the studios for DRM-free content, like Apple did with the record labels, and publicly announced that they were doing so.

Anonymous said...

I want to see instant watching on linux, Firefox.

Simon J. said...

As a pre-intel Mac user, the mystery to me isn't that those of us who can't use Watch Now aren't getting a discount, since the rates seem perfectly fair even without WN (some plans even got cheaper last year!), but that members who show VOD usage on their accounts aren't having to pay slightly more!

I suppose that until they've worked out the many kinks I keep reading about, made it cross-platfom, and built-up a decent library, they're simply writing off the costs as a marketing incentive to sign up more customers. But, from reading all these angry posts, I can't help wondering whether they're losing as many members as they're gaining!

Anonymous said...

I tried to watch a older movie via the instant last night and it took 1.5 hours just to DL enough to start playing. I have comcast and they had recently admitted to "Traffic Shaping" their netwrok by slowing down DLs of MP3s, Bittorrents etc. Below is a speed test I just ran, pleanty of bandwidth


Last Result:
Download Speed: 18098 kbps (2262.3 KB/sec transfer rate)
Upload Speed: 1619 kbps (202.4 KB/sec transfer rate)
More Information:

Anonymous said...

Well. This loses me as a customer. I'll be renting via appletv now.

You guys shot yourself in the foot, I'm sure I'm not the only one tired of waiting.. and it looks like you wont have anything til 09.

Anonymous said...

...besides, there's always Hulu.

Guido said...

I have used the Watch Now feature on a number of occasions, and find it very useful, especially for TV series.

What I would like to see added, I don't think should be that hard, I would like to see some shortcut keys supported, so we can fast forward / rewind using a wireless keyboard, or IR remote.

and of course the BIG key request I have, a key to flip between full screen and windowed. That would be REALLY useful, my remote control would love you forever if it could do that!

Black Widow said...

Not being able to watch in macs it sucks.

I really love the quality of my mac Screen. We got rid of the TV and there is no other place to watch movies for us. When are you planning on making it available for MAcs?

Black Widow said...

COme on Netflix, it can not be that expensive to upgrade the system so It can be viewed by Mac users as well.

It this a matter of not liking MAcs or what?

Jeff said...

How about an update on the mac situation? It seems like the courteous thing to do. I think we deserve a little better than one six month old blog post. Saying that it is expected sometime this year is a little vague (especially since I was hoping it would happen last year). Most of us mac users have been very patient, even if we do feel slighted by Netflix.

Big Dave Smith said...

I stumbled upon this post while being annoyed with the current state of Instant Watching on Mac, and having to install Windows Media Player 11 to watch on PC now.

I understand the limitations imposed by the studios, and appreciate the openness of this post.

In the mean time, I'm still unhappy with the state of things. Get it working on Mac, and you'll keep me as a member.

Anonymous said...

LINUXLINUXLINUXLINUXLINUXLINUXLINUXLINUXLINUX.PLEASETHANKYOUWTF?

Anonymous said...

Such whining. I have a PC and the Instant Watching feature works fine. However, none of the titles I want to watch are available. So should I complain because I'm "subsidizing" people who have content available that they're interested in? My preference in movies is like your preference in computers. The net result is the same--nothing for me to watch. I'm glad the Instant Watching service works for so many people. When it starts offering something I can make use of, I'll be glad of that too. In the mean time, I'll be enjoying my life, not complaining about the great injustice in a movie service. You want to know real injustice, move to another country where you don't have time to worry about movie downloads because you're worried about just surviving the day. What a bunch of babies.....

Rex Bones said...

I'd really like to see support for the Opera Browser as well, this would allow viewing from my Wii.

rjones said...

.......linux

Anonymous said...

Hi, I have both Macs and PCs at home. When I want to watch instantly I use my PC, when I want to manage my rentals I use my Mac. At least I used to, but that was a pain so I did the next best thing.
I've also downgraded my rentals on NF and spend more money on iTunes. When NF supports my OS, they can have more of my money.
On another note, I find it interesting that NF is making a deal for set top boxes for TV. Look at these posts! Don't the realize TV is dead? I don't even own one - I have projectors. Bigger screen, less money per inch, portable, cool factor. TV is dead, so the faster NF gets every OS on board with Instant, the more money they will make from all of us.

WillDeed said...

Tack one more vote on the heap for Linux support from me please.

Jeff said...

Steve -
I know there are a lot of angry posts on the issue regarding lack of mac support. But some fair questions have been raised, could you address some of these?

1. Why is Netflix relying solely on MS to provide a solution, especially when Netflix knew it would take so long.

2. Why can't Flash be used to provide mac users with WI ability? What about some of the other solutions offered by costumers?

3. Finally, the million dollar question (and I know this is not your decision but surely its been talked about). Why won't Netflix provide some sort of compensation or reduced rate for those that Netflix cannot provide WI availability.

Please stay in touch with us. You are only source of information.

Mark said...

I'm disappointed that Netflix doesn't offer instant watching for Linux and Mac. As someone who uses Linux exclusively, this excludes me from the full benefits of membership. So far, I haven't voted with my wallet (by reducing or canceling my service), but my patience is not infinite.

When you consider that
1. Walmart's initial supply of Linux PCs sold out in a matter of days
2. Dell is selling Linux PCs
3. Asus sells Linux PCs
4. Many other smaller vendors are selling Linux PCs

Doesn't that say something about the growing number of Linux users?

Come on Netflix, do the right thing.

Michael said...

DRM or no, Linux should be supported. There's really no reason not to do so except for the fact that almost all Linux users are cast as Pirates and Scallywags of The Worst Sort by the RIAA and MPIAA. How did this come about?

As has already been said, commercial PC manufacturers like Dell, HP, et al; are selling Linux based PCs, so why doesn't NF put the pressure on the Studios to create a DRM solution that runs on Linux, Mac and Windows?

Pressure works both ways guys....

Jim said...

linux and DRM are very difficult to put together. At the heart of Linux is free & open software. At the heart of DRM is proprietary and closed software and/or hardware. Even playing DVDs on Linux is a challenge: either download hacks of uncertain legal status, or use closed software such as the Linspire system licensed for Dell's Ubuntu Linux systems.

The music studios are slowly understanding the advantages of offering non-DRM music. Eventually the movie studios will too. In the mean time,us Linux users might want to keep a windows or mac machine around, or borrow a neighbors, if we really want to watch Browse Now movies in 2008.

Raymond said...

Must also voice my disgust of the lack of support for systems other than Windows. Seems to me offer it to all or not at all. Especially if this takes off and bandwidth usage increases we are all going to have to pay for it through whatever Congress does with Net Neutrality. As far as DRM I have already seen that the DRM for the current Netflix offering is cracked and there are already ways to capture the videos. DRM only husrts those that try to follow laws. More than that what kind of message does it send to customers that do not want to be locked to a particular operating systems. If you are a service that is offered on the Internet you should always be cross platform. Just another business that takes advantage of the benefits of an open source community and then does not give back.

Dan said...

3 months in 2008, No firefox plugin or Mac plugin, what is the status?

Its one thing to write, "we are working on it" its another to provide timely followups. Just a status check check is all we users are looking for.

"Inspect what you Expect."

Anonymous said...

OK, so it's been 7 months and no Firefox compatability.

IE7 doesn't work for me XP SP2 X64, just a guess that it's x64 since CS forgot about me. All requirements met or exceeded.

Good idea, poor implementation at this point.

samnchew said...

I'd like to know the status on Mac viewing, too. I've got this great computer with a beautiful monitor & it's so convenient to watch tv shows w/o commercials! When can I do this on my Mac???

Jeff said...

So what's the point of starting a blog if its never updated? A lot of people have questions, and your CS department only gives a standard "sometime this year" answer. I thought this was the place to discuss these issues.

Then again why should Netflix care? As long as you can charge my credit card every month.

mincemeyer said...

If Linux isn't supported for instant viewing then I'll save Netfl!x some bandwidth and take my subscription money elsewhere. I wont be going back to using MS W!ndows! (Soon to be ex-5 at a time viewer)

Anonymous said...

Well, it's "early 2008." Where's my Firefox support? I'm not about to use the worst, least standards-compliant browser.

supereric said...

Steve: Is this available for Mac users yet? I am a former Netflix subscriber, but I'd definitely come back if I could watch movies on my Mac via Netflix.

Thanks!

E

Michael Roland, L.Ac.,MTCM said...

I've cancelled my account. I'll sign up again when Macs are supported. I know it's not all the fault of Netflix. In fact I suspect Apple as much as anyone. Never the less, I will not sign up again until Macs are supported.

Michael Roland, L.Ac.,MTCM said...

PS: I own stock in this company. So get it together please! Thanks.

Anonymous said...

I love Netflix, but instant viewing needs to work on Linux. Don't further the Microsoft monopoly any more.

Shaz said...

Steve...it's 2008 already. What's the story now? Can't you guys at Netflix develop something or partner with someone to solve the DRM issue? If MAC did it it's possible. It's obvious they don't want to license their program since it focuses more users to their itunes store.

I was resigned to being unable to watch content instantly...I was rudely awakened to the glitch again now that the new blue button is popping up in my queue.

mohnkern said...

I hate to add to the "Me tooers" but I run Ubuntu LInux exclusively at home, and on my personal notebook with Wifi.

Not having the ability to watch Netflix movies is really annoying.

billy said...

first i would like to comment on that 1.5% of linux users. i am sure this is because, like me, we are forced to watch it at work or dual boot. i dual boot and the only reason i dual boot is because of netflix. o think that adds a real technicality on that percentage.

i had trouble with choppyness and such while reaching work around conclusions (virtualbox, etc) in doing this... I REACHED MY MAX LIMIT. so i cant even attempt to try it anymore. i called and was told i can only install it one more time. to be safe i chose my separate windows partition.

i also think it will be quite foolish on netflix's part, or any other major corporation for that matter, to ignore linux or at least treat linux with lower priority. i was hoping that things had changed once Dell jumped on the linux wagon and decided to sell computers/laptops with linux pre-installed.

we live in an age now where money is tight, people are fed-up, and we are more computer literate. Linux, and especially Ubuntu, is going to be getting really really REALLY huge.

i have lowered my account and i plan on cancelling it after 6 months of silence. in all fairness... it would be nice to be able to follow up on what is going on with netflix/linux... i never know whats going on. i am sure netflix is trying... but i want to be able to keep track.

billy said...

i take that last part back. For anyone interested in keeping themselves updated:

http://community.netflix.com/forum/topic/show?id=1993323%3ATopic%3A8057

billy said...

ps. i propose that, if you want to at least feel like you are making a difference. Update your netflix account info to say "LINUX USER" under company name. this can be found in the place you edit your shipping address. it will say it on your netflix envelope underneath your name... it probably does jack... but i feel like i am saying something

SPY-3 said...

I can understand the reason its not for mac because of publisher issues but not working with firefox I do not get. Couldn't you find an extension in firefox that supports windows media player? I am pretty sure thats the main issue. Since other things dont have that digital rights license again. Also a feature I hope to see soon is being able to search through the instant movies, without it it can be a pain to find things quickly. Well thats all I had to say and keep up the great work, the instant watch is a nice feature and I hope to see it be able to work on mac, linux, and especially firefox. Great Job Netflix and the instant movie watch developer!

Anonymous said...

Linux user at work, so please add me to the dismal 1.5%...or not, since it means very little.
From reading this post, it is clear that while the linux group may still be relatively small, their voice on this blog is relatively loud and should not be ignored.
While I admit that lack of linux support for instant watching is frustrating, I did make the decision to sign up for Netflix in the first place. However, it doesn't leave me feeling any better about Netflix, and I think they should consider alternative packaging options so customers don't feel like their missing out.
I'm paying the same amount as the guy/gal with the windows machine, yet I get less.
If Netflix would implement what I (and others) have suggested above, I would choose an alternative package (w/o instant watching) and feel like I'm getting what I paid for.

Bottom line: I'm not upset with Netflix for not having a linux solution to this, I know that the movie industry is primarily to blame, however I am upset because I'm left feeling, as a customer, that I can't fully use what I paid for

macmann said...

I realize i may have only read about thirty percent of these post; however, with apple's release of video content available for all apple and pc user's where is the desperation that netflix should have? I have waited and hoped for some kind of movement, but it looks like the only upper hand that netflix has at the moment is library volume. Maybe monthly rates are an added benefit, but all the the same i don't care. I want the volume and the speed of netflix instant watch. I hope any other mac users laugh at the thought of using boot-camp or any other virtual machine because the thought of turning my mac into a pc with crap for an operating system and constant viral assault just makes me want to puke. so please for all those who understand in netflix, put on some pressure or i guarantee you will loose your market.

James said...

Please add me to the list of Netflix Members who are requesting support for Linux with "Watch it Now" option. I really enjoy using the feature and my netflix account, I just wish that I could use it with my prefered O/S.

Martha said...

I remain so incredibly frustrated that I can't view the instant watching videos on my Mac. I feel like I am paying for a service I can't use. How is it that this remains the case after all this time?

Aaron said...

Any update on the mac/instant watch issue?

chance said...

I would love linux support! I can´t even get it to work with my XP VM! please help, netflix, It´s 2008! There is more than one major OS out there any more. I am very hopeful that you guys will help out us *nix users. You guys seem to have amazing customer support!

Anonymous said...

Are we any closer to a DMR solution for we Mac users as of today, May 16, 2008?

Eric Suesz said...

Anonymous: It doesn't appear that we are any closer to having Macs supported. In fact, a lack of comment from Netflix can only mean that they are dodging the issue because they haven't decided to pour resources into making their site Mac-friendly.

I'd love to believe otherwise, but the customer service reality is that when a company doesn't respond, they usually don't have the answer you want to hear.

As a Mac user, I think I am about ready to stop hoping it will happen and just stick to renting movies from iTunes.

I hate to sound too down-spirited, but I have a feeling we may all look back ten years from now and say, "Oh, yeah, I remember Netflix. Whatever happened to them?" We'll probably snicker at the idea of renting movies through the mail, too.

Bill G. said...

I <3 Vista with Instant Watching thanks Netflixs!

Dubba Bush said...

Instant Watching is much better on a windows operating system anyway, don't listen to them bozos Netflix!

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