Monday, June 11, 2007

Today's Release

We've started chipping away at some of your suggestions (and our bugs) and the first easy few are now online. Notice the "Similar To You" is spelled out (okay, not technically a bug... but it's progress). At your request, you can now also edit or delete even your older reviews. And I'm happy to say the image upload is working again after we broke it a few days ago. Watch this space for more updates as they occur.

POST SCRIPT (Tuesday)
Yikes, Eric caught us trying to surprise y'all - yes, yes... we're working on a return of the "mini-review" which is really just a review, but only for your Friends. It would be persistent (that is, new Friends would get to see them) and you caught a glimpse of some of the UI. Unfortunately it's NOT ENABLED. We just starting working on this and i'm not entirely sure how it got released. I think we'll absorb it back so it doesn't confuse anyone. My bad. (And yes, if you're a conspiracy theorist, i suppose you would rather believe we put this out there on purpose, to make you think we care about you when that must not be the case. Unfortunately, the truth is more prosaic -- we screw up sometimes, but hopefully not in a bad way. Believe what you want.)

13 comments:

  1. Awesome! This is one of those things that makes Netflix a no-brainer for me over Blockbuster; a real commitment to customer service. I look forward to future updates, hopefully based on some of the suggestions made here.

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  2. Excellent! Thank you very much!

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  3. I'm not sure if the star ratings that show up on the movie detail popup were part of this round of updates, but if so, I want to say how much I like them. One question though: why is it that some movies show just a "Customer Average" rating, and some also show a "Best Guess for Shaun" rating?

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  4. Yes, a company that actually listens to its customers. How refreshing!

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  5. You guys are awesome! I know putting yourselves out there and requesting feedback can be a bit daunting sometimes, but you're doing it in exactly the right way and taking us seriously. I really appreciate that, and the time you've taken already on this blog to work through implementation possibilities and stay open to suggestions.

    I very much prefer "Similar to You" to the eye-roll-worthy "Similar 2U" language. Your dedication to the little things is a model of customer appreciation.

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  6. I appreciate being able to flag reviews, and to be able to indicate why (inappropriate, spoiler, etc...). Good stuff! So great to see you guys listening to your customers feedback!

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  8. Yes, the much-awaited "Similar To You" is an improvement over the faux-Gen-X pandering of "Similar 2U" but why do "To" and "You" have to be capitalized? Why not heed Strunk and White's sage advice to Omit Needless Capitalization and write it "Similar to you"?

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  9. Thanks for the full review edit option. Now I can go back and fix some of my stupid mistakes.

    By the way, are apostrophes allowed in the text for reviews? Sometimes they show up and other times, my reviews are full of cants and donts.

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  10. I don't know if this was part of yesterday's release or not, but I just noticed when I tried to leave a note that the checkbox for All Friends now says in parentheses "make this a 'mini-review.'" Is that strictly a cosmetic change, or will those notes be visible to my future friends as well?

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  11. The return of the mini-review!! Hip hip hooray!!

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  12. Mark me down as excited! I can't wait to see it!

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  13. Did someone say there is a ‘not a review’ flag somewhere? If so I can’t find it. Still, all the ‘not a reviews’ seem to be disappearing. I’m so grateful for that.

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