Saturday, June 30, 2007

Introductions

I've received a couple comments in the past day about me being the only person writing here, and how you'd like to hear from more than just one guy (don't worry: no insult taken); Funny this should come up now, as it's almost the same conversation we had around the office today.

I've been really enjoying this blog and your comments, but I think it's time to introduce a few of my partners here to you. As I said earlier, I'm the director of the team that is responsible for the aspects of the website that involve community; but i'm also partners with a small group of folks who, with me, deliver the whole website. We work together to design and prioritize the features that create your experiences online. Our jobs overlap in many ways, but we have fields of expertise. Todd, for instance, handles your ratings and the ways our site recommends movies. Meghan and Paul run a range of elements, from the Queue to the Home Page to the selling of "previously viewed" DVDs to just making sure that the pages you see are customized for you. Vikram recently joined to revitalize all the customer service elements. And Steve is concentrated on Instant Viewing in all its forms. We all work together and with teams of engineers and designers and marketing folks... but we have one job, and that is to listen to customers and make the website as good as we can. (Re-reading that just now, it does smack of some kind of Pollyanna marketing-speak, but i'm helpless here -- it is precisely what we are directed to do for our jobs -- to listen carefully to you. It doesn't mean we always do what you say; there are, after all, almost 7 million of you. But we are always paying attention. No bull.)

My voice has dominated this blog (and probably will continue to); Outside of my job at Netflix, i'm a writer and blogger and I personally enjoy these community-type experiences. My associates--experts in their fields--are not really bloggers, but happy to participate to the degree they can. Anyway, I wanted to introduce them to you, and invite them to post here from time to time. They've been reading your comments as well, and beginning next week you'll start seeing posts from them, to address your questions and comments and keep you informed about all our webwork. So stay tuned. The Netflix Community is about to get a little bit bigger.

18 comments:

  1. Looks like my question got answered! Thanks for the input Michael. Even if your colleagues don't post here but occasionally, just knowing that they are around and listening gives me even more confidence in the effectiveness of this blog. Keep up the good work.

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  2. I sent a question into Netflix several days ago concerning why my RSS feed of my queue was all out of order. No one replied. So, I'd appreciate an answer from someone.

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  3. Hello Michael and all other netflix employees
    I have this comment related to the ratings: I think movies that one clicks as "not interested" should not count as a rated movie. Rated movies should only be from 1 to 5 stars in order to have a history of each person's viewing tastes, and to sort of keep track of how many movies each person has seen. Not interested is not a rating. The way the system is arranged now, one could watch say a couple of movies a month, and end up with 1'000.000 rated movies

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  4. Whay happened to the queue of my friends? It is not appearing on my screen in the exact order they have their movies. Is this a new bug?

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  5. Are there going to be separate blogs about the different aspects of Netflix? I ask because I've been trying to keep my mouth shut on this blog about ratings issues. :) Anyway, I just wanted to throw in my #1 request since I joined in 2000 -- the ability to rate movies with 1/2 stars!

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  6. Amanda, I think the ability to rate with 1/2 stars is not necessary. what's the difference between rating a movie with 1 1/2 stars and 2 stars? Both indicate that the movie sucks. And I think rating a movie 2 1/2 stars out of 5 is the biggest cop-out in the world. Not being able to rate a movie 2 1/2 stars forces you to make a decision rather than riding the fence.

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  7. A 2 1/2 star rating is no more of a cop out than posting an anonymous comment now is it?

    What I would like have is the option to rate something "just okay" rather than some degree of hate or love. I watched a movie today that was just okay. I liked some things about it, but other things were annoying. 2.5 out of 5 stars, or "okay - didn't love it, didn't hate it" would sum up my feelings perfectly but as it stands there is currently no way to express that.

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  8. Just an enhancement suggestion for the community features. When deleting a review, how about a confirm option? "Delete Review: YES/NO"
    Thanks!

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  9. I second the "1/2" star review suggestion. I often find myself right on the fence according to the Netflix ratings. 3 stars - I like it, 4 stars I really like it, but why not have 3 1/2 stars that ll fit the "I like it, but..." feeling. For those who don't like these 1/2 star ratings can just simply rate their movies with whole stars. Everyone wins.

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  10. I agree 100% on the "just ok" rating. There are a lot of movies I would want to rate that way.

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  11. Just want to say what a great job you guys(and girls) are doing! Keep up the good work! (LOVE the new drag-n-drop queue)

    I'll throw my hat in the ring in favor of 1/2 star reviews. I was just rating some movies this morning and found myself wishing it was an option.

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  12. The new queue features are nice. But I never really liked a ten star rating, which is what 1/2 star become. The not interested is part of my viewing tastes. Some shows don't appeal to me from the get-go.

    Oh, and Hi all

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  13. Amen Amanda! I've been hoping NF would implement a 1/2 star rating system. Of course that would mean I have to go back and re-rate most of my movies, but I don't see how it's a cop-out to include this as an option. Our trusty tech crew should seriously look in to this easy enhancement.

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  14. I'd like to thank Steve for providing the one place where the "Shooting Star" still lives: Watch Now!

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  15. I'm personally not in favor of half stars. I've always felt that 3 stars was a 'just OK' rating. If it's better than OK, 4 stars. If it's less than OK, 2. Half stars seems like an unnecessary splitting of hairs.

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  16. You should see the ridiculous response I got in my inbox concerning why my "RSS Feed" for my queue was all out of order.

    The "Customer service" at Netflix simply copy and pasted the entire RSS feed page from the site and emailed it to me. I could of flippin' done that...

    That is pathetic service right there. Then they give me a phone number to call instead. Imagine trying to explain an RSS feed to someone over a telephone!!!

    Argh.

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  17. I really like what you guys are doing here, I think tapping into the community is a great asset that most web based companies don't utilize enough.

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  18. I'd like to know how the "throttling' logic works and have it removed from Netflix completely. What ever happening to our free month of movies anyway???!

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