Wednesday, May 30, 2007

We're Down!

We're up, we're down. You may have noticed we disabled the Friends features this late afternoon while other folks here were updating some code. (Even for non-Friends users, the Similarity % is gone for the moment.) Sorry for the inconvenience. Be back shortly.

19 comments:

  1. This is the most awesome thing I have ever seen. Netflix rocks! I look forward to learning about the new features and showing them to everyone I come in contact with who uses Netflix.

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  2. Unforgivable.

    Any excuse has to be lame.

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  3. This cannot be true. :-(

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  4. So last night (July 23) Netflix said the site would be down until 7:00 pm PDT. Then they changed that message to say it would be down until 10:00 PDT. Today (July 24) there's a message saying the site will be down until 9:00 am PDT.

    Does anyone have any insight into what's going on over there, and why they're not providing more information? Has there been a DOS attack on the site or something?

    Thanks.

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  5. michael, from netflixJuly 24, 2007 at 9:00 AM

    No one is being cagey or obtuse, and your information is pretty close to mine. I believe the team working on the website operation was having more difficulty with whatever techie thing they were doing than they first figured. I've got emails from the team from throughout the evening, and yes, their estimates have changed as they've been working. There's been no attack. I think whatever they are doing will be done and the site up by 11am. But again, that's just the latest info.

    We're not so thrilled about it either. Trust me: it will be up as soon as it is possible...

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  6. This is completely unacceptable! What are they doing, building a new railroad system? The time get later every few hours. It just updated to 1:00 PM. I am a developer and my whole team would be fired for and outage this long. This is extremely irresponsible customer service on the part of Netflix.

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  7. Once again, they are down. The wanna-be web-developers for NF are a real shame. It's not always better to hire who you know, but should try to base it on what they know. There is simply no excuse for them being down this long.

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  8. Backups? Failover? Rollback? Recovery? Heads should roll. Perhaps selling the stock short is in order. How embarrassing and shamefully incompetent this makes the company look. What’s this been about 24 hours so far?

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  9. It seems strange to post a comment to an old thread, but I think you can take a few things from it:
    1) it would be helpful, once you know the initial outage fix ETA was missed, to go ahead and make a posting that something is amiss and it may take longer. The continuously sliding time on the main web page just makes the situation more mysterious.
    2) test first. You obviously hoped for a different outcome, but can you show any justification for expecting anything other than the failure you actually experienced?
    3) have a roll-back plan and re-deployment schedule to implement if and when a deployment misses its targets and code doesn't work as hoped. The best tests only prevent what you predict and discover. Actual deployment can fail for many reasons. If you can roll-back, instead of having a huge number of frustrated and upset customers, angry management and investors, you'd just have a few disappointed managers.
    People are blaming the techies. Clearly, someone screwed up. But this is really a project management issue.

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  10. I think I might have broke Netflix...Seems as though just as soon as I signed up and started looking for movies to put in my que the whole site went awry, oh well just my luck, sorry for the inconvenience everyone...

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  11. Clearly now they need to call in Geek Squad or the smart neighbor kid. :-) For a company whose lifeblood is their web site this is far too sad to be funny. I’m sure someone got a big bonus for hiring cheap IT "pros". Can this company survive with this sort of idiocy?

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  12. Did you hear that JK Rowling is coming out with her 8th book? It is "Harry Potter and the Netflix Outage." I will give out the plot: Harry Potter laughs at Netflix 'cause even the Dark Lord (He-Who-must-not-be-named) had seven backups made of his data.

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  13. This is yet another reason to switch to another company. NetFlix recently reported a decline in subscriptions. Coincidence? Methinks not.

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  14. As of 5PM PDT, Netflix is still down despite what it says in this blog. The worst thing a provider can do is give misleading information about when they'll be back on line. Be honest, Netflix.

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  15. FYI to previous poster: This blog is from November of 2007. It has nothing to do with the current situation.

    As of 8:30 PM EST March 24th 2008 Netflix is down and has been for over 12 hours. There have been no updates in this blog about the current situation.

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  16. I have been reconsidering my subscription anyway. There is a competitor with the added benefit of real stores that is offering a similar service.

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  17. i liked a lot reading your interesting post, thank you very much for writing it!

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