Thursday, May 10, 2007

Welcome to the Netflix Community Blog!

Hi. We're the team that is building the community features at Netflix. And it seemed a little odd (to pretty much everyone at Netflix) that we weren't in closer communication with Netflix users. So we're going to blog. This will be a forum for us to alert you to changes to the Netflix community features, to see what's coming up, to get your feedback on new (and forthcoming) features, and to get your suggestions.

So stay tuned...

10 comments:

  1. I think this is a fantastic idea, if only now you won't have to go through the hacking netflix comments for ideas and suggestions!

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  2. I'm so glad for the blog! Thank you!

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  3. wonderful idea to have this blog. thank you. :)

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  4. Maybe “Community” isn’t the best description for your blog. “Web site features” would be more appropriate. Allowing members to create entries would be a community blog. At least your blog looks good in print. GreenCine has an actual member forum.

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  5. I have a macbook and Imac which use to work opening netflix. I'm having to use my husbands pc to send this comment and there are broken links on the pc site. What is up? I've called no less than 4 times for help. Mac support could not get the site to open so it is not my mac. My last call to netflix the woman just ask if I wanted to cancel my membership. Blockbuster works on mac and the pc.

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  6. judi, I am certain there is only one Netflix site (not a Mac version and a PC version), and while there may be some features that work in some browsers and in some operating systems better than others (not to mention the lack of Instant Watching on Mac), I'll bet your problems are not with Netflix. I'm on a Mac and never had any particular problems getting to the Netflix website.

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  7. thank you very much for the great informations you share!

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  8. I can't find where users can blog or leave suggestions. I wanted to ask about a blog that netflix can post related to users helping others to find a movie where the title is forgotten, like (Name that movie!!!) I have searched tirelessly for an 80's flick about a man and woman on a camp trip and the woman is raped by three fishermen and the husband goes on a revenge campaign and ends up killing the wrong guys, very good movie-does anyone have any recollection of the title???? Thanks-Cassie

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  9. A blog is nice and all, but allowing customers to leave feedback on the website would be a more effective way to keep customer satisfaction high, in my humble opinion.
    When I'm happy or frustrated with something, it's nice to be able to tell the company about it. I don't expect a response or to effect a change, but would like to be heard. Of course, companies that respond personally to comments/complaints/questions have secured my devotion, but I certainly don't expect it.
    Unfortunately, Netflix is rapidly losing that devotion. But I'll get the current problem off my chest right here which will prolong my happiness with Netflix.

    Tonight I was really enjoying the movie I had rented. A scratch early in the disc wasn't fixed with the soap trick, but it was easily skipped. But then I hit another big scratch 3-4 minutes from the end so I can't skip to the next scene and then rewind. I could reorder it, but I live 45 minutes from my PO Box, so I only check mail once per week. Do I order the disk or not? I chose not to--maybe you can understand why.

    Over the last 3 years the number of scratched and unplayable discs has risen significantly. Rarely (if ever) do I ask to resend a disc, b/c who wants to watch the second half of a movie days or even a week later? Scratched discs are to be expected, but the prevalence is frustrating. The fact that I'm the one who is punished for it, is even more frustrating. I get 2 disks at a time, even if one movie is a replacement for a scratched disk. My guess (though it may be wrong) is that Netflix doesn't do any maintenance or quality checks on the discs. They just keep going out until someone complains. So Netflix doesn't have to pay for the maintenance, but we do. Hmmm.

    Thanks for hearing me out.

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  10. I have searched the site, and forgive me if I'm mistaken, but I cant find a way to forward you spam emails or phishing emails that are trying to represent netflix. I think this should be a prominent link on your main page.

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